McDonald's in Aylesbury Vale

missing my chicken from my mccrispy

Totally the wrong order, use the app to try for refund and reply comes back as mail box no longer used, so I’ll not get my refund, I won’t use McDonald by just eat again,

all I can say is it was stone cold

Constantly changing delivery times from 8:30 latest to not being delivered til 9:15. Somehow ice cold after a mile journey at most. Even the hot chocolate is cold. Only offered a 4.90£ account credit. So done with McDonald’s

Wrong drink sent queried it. No response

food was cold not happy...........

Well you sent the spicy chicken burger. Couldn’t eat it. You sent the wrong McFlurry! Not happy would like a refund

Everything was cold and I only got 5 chicken nuggets. You have only given me just over £3.00 refund but I think I SHOULD HAVE A FULL REFUND AS EVERYTHING WAS COLD, & ONLY 5 CHICKEN MCNUGGETS. I AM NOT AT ALL HAPPY WITH THE ITEMS AS ALL WAS COLD.

We ordered 4 meals and all the chips were hard and cold.

wrong order was delivered and nothing done about it

I’m soooooooooo angry my food never got delivered im sooooo angry

all drinks in the order are missing

First order they cancelled after us waiting over an hour. I ordered again as had under kids waiting for their tea. 2nd order did arrive but was also an hours wait by this time we had cooked our children dinner due to having school the following day so most went of the food ended up in the bin

chips were cold. delivery time kept on changing.

They didn’t send me my burger so basically I got only fries and There’s no option to redelivery thanks lol

Delivery driver delivered food with the drink having leaked over everything, trying to tell me its OK, but emptied the bag out on door step and everything soaked, unacceptable...

Food was freezing cold and went in the bin

looking forward to Mt strawberry thickshake and got coke instead. Gutted and unhappy customer

havnt received anything can cant contact anyone

Waiting 2 hours and food did not show up! Said delivered at 14:30 it’s no 14:21 as I write this! What a joke!

waited over an hour for food to arrive, food turned up stone cold. cheeseburger turned up with no burgers in the bun. shocking service

Not good as the food arrived it was all cold and horrible thanks for that M8

Compleatly wrong order phoned broadfields and they put the phone down on me

The gentleman that delivered it wouldn't leave without a code but I had no idea what he was on about so made the experience quite stressful

Things missing as usual! Not happy at all. This is happening regularly. Every time we give them the benefit of the doubt and still they keep getting it wrong!

wrong burger, wrong drink, everything cold, missing 2 items and took an hour and 15 mins to be delivered. 45 mins after original time was stated.

Unfortunately I accidentally had it sent to the wrong address, my mums at 1 Kittiwake watermead instead of my home 33 pippin road. The driver called me & I explained & hoped I could pay the extra for him to deliver but he just hung up on me. He actually left the order with 2 Kittiwake instead of 1 where I had sent it which would have at least ended up with my mum. I appreciate the initial error was mine but did feel the driver could have been a little more helpful. I ended up reordering.

driver was lovely. restaurant didn't cover the hot drink so that went everywhere, this wasn't the drivers fault but the restaurant should have covered the drink better!

the delivery rider delivered the wrong food so I corrected him but the drinks he gave me (the wrong order) were spilt causing the bag to be damaged what he proceeded to say it was my fault and said I done that when he was riding a bike! Food was cold and the order was wrong still, when he put the wrong drinks in the bag he tilted them what would cause them to spill again!!!!!!!!!!!!!!!!!!!!!!!!!!! Feel sorry for the next customer who will have cold food and half a drink. CARS ONLY NO BIKES!!!!!!

items missing complete waste of money

paid for a large Fanta came spilt really disappointing

Delivery time was great , food slightly cold but air fryers sort that out, however I Ordered a large mango smoothie and only got medium.

There is something wrong or missing every time. And I’m not exaggerating. Every single time!! It’s so frustrating, why is it so difficult to process an order correctly???

Food was lovely and still warm when it arrived.

Food good as always. Quick service. Decent staff.

Everyone loves a quick Maccys but I'm getting so annoyed with them always forgetting the butter and jam for the muffins, every single time! poor packing!

35mins for fast food is waay too long. But food was warmish at least.

i fell asleep waiting it never came

Cold cold!! And the delivery driver drop half the coke!

Ordered a double quarter pounder with cheese meal via the app - no burger delivered, just the drink and fries. Called the customer services for Uber/McDonalds app to ask for a refund - received £2.82 as a refund... Very fast talking Indians on the phone with a thick accent, the faster they speak the thicker it gets making it near on impossible to understand what they are saying. The woman who delivered my food had a small bag (which she put back in the backseat of the car) along with the 2 larger bags she delivered. Makes me wonder whether that was my burger and she nicked it. Forgotten/Stolen items are very regular now.

Cheery and efficient. One of the better McDonald's I've been to.

Im disgusted to see very few hair nets on female kitchen workers ... And No gloves on hands of people preparing food ....

Very respectful and kind with delivery

Placed order, but one of the items was missing (Cheese Bites Share Box). Yes, I could get a refund but that leaves half a meal & not acceptable. I called the restaurant directly & they had no interest in what I had to say. In fact they would talk over me, when I was trying to put my point across. their response was "you are getting a refund aren't you, just place another order" If I re-ordered the delivery costs plus handling would be more than the value of the Cheese Bites.

I never eat in McDonalds, always find it too cold in there but takeaway service is spot on

Dirty tables and floor ruined the experience.

Didn't get the 2 apple toffee pies I ordered, couldn't go back and wait another half an hour.

My order was late for more than one hour also I was missing the fries that were supposed to come with the burger meal for 2 , allways missing something when I order from this McDonalds, this is the last time I am ordering from this location

The food was cold and the burger only had meat and salad...

Absolutely useless. Ordered breakfast via the app, joined the queue and the app glitched out. By the time I'd actually got to the speaker and eternity later they'd stopped ordering breakfast. The staff were wholly unhelpful continually asking me to move to the next window, with each member of staff as useless as the next. If you need to be somewhere fast don't order from this joke of a fast food outlet, and definitely don't waste your time in the drive thru queue. I'm sure they're very capable of dunking chips in hot oil, but when it comes to customer service they don't know an arse from an elbow.

What can I say it's mcdonalds, they kind of think there Harods with the prices right now it was ok when they were doing the gourmet burgers they were worth a little extra but now no... especially when they don't even sell hot food

They don't even ask you if you want anything with your order anymore... It's a race to sell... Quality is no longer a requirement...

food was Luke warm at best and missing two items. hence 2 very disappointed people.how difficult can it actually be.

Generally a great McDonald's. Never had bad experience, can be busy sometimes and the best time to go is overnight.

There was nothing fast about the fast foot I ordered. The driver clearly had other priorities to attend before delivering my food.

chips were stale af like they were left there all day. and the mcrib was freezing cold. delivery didn't take long which meant the burgers were not even close to fresh

Staff always friendly, food ok chips sometimes cold and undercooked, very busy as only one near me

Always clean and tidy with a 24hr drive through. Usually fast service although it ca get very busy

Forgot my fruit bag, not the end of the world but annoying especially as I'm trying to be a healthy queen

Ordered a large milkshake and got a coke

Branch In Aylesbury with a drive through. No availability of milk shakes or ice cream. This is an all too regular occurrence with McDonald's as a whole. The staff member was not exactly apologetic either. There is parking onsite including spaces for wheelchair users. I cannot comment about the inside as I only used the drive through

Wrong drink no sauces cold nuggets as usual

My order never arrived for the second evening running. Should have been delivered to No. 6

Got my order wrong again !! Too busy to go back and complain

Food cold took 1 and half hour from ordering to it arriving

Amazing if you like burgers avoid otherwise

It's just terrible, you have to wait so long that it seems like a year has passed, there aren't enough staff and the potatoes are cold because they cook them ahead of time and when they cook the burgers they just throw ingredients at each other at random, please do something about this

the food was cold and I had items missing

90% of the time half the order is missing through the delivery service, always a disappointment. Sat on hold for 15 minutes for them to finally answer.

as much as I appreciate the food was delivered, there's cold, then there's absolutely stone cold... worst we have had from this place

Food's ok but restaurant not very clean.

The courier was careless with the drinks and managed to spill half the contents.

Very not happy as not the food I ask for and all wrong food so will get my money back

Keep missing items off home delivery orders! So frustrating!!

They never provide a dip in spite of making clear on the order! Annoying!

Cant even be bothered to get the right ordered

Hash browns missing from order. So only had half a breakfast.

The food was cold and it took a long time to come

just would have liked the chips to have been cooked a bit longer

Food was stone cold and delivered late. Never again shall I make an order from Broadfields McDonald's Aylesbury 👎

Quality control at this restaurant is very poor, can’t remember the last time i actually received a whole order….

Fries were cold. Burger was missing ketchup. Milkshake had melted. It’s a shame that the drivers feel it’s ok to sit in the car park letting food go cold just to try and get more orders.

ordered 2 mcflurrys , one galaxy and one twix, both arrived but both were twix. Fries were cold

Nice ambience. Plenty of parking. The service was excellent. Kids can enjoy playing games in tablets.

I ordered and paid for extra cheese and tarter sauce but it was just a normal burger no extras

Very late they just kept moving the time back and then delivered wrong items

It’s disgusting too leave all the fries of an order! Even if you refund me my kids meal has been ruined

Did not receive my food only a bag of 4 drinks

Ordered chicken nugget happy meal, got a fish finger one so had an unhappy son. Food was lukewarm at best

Food was hot and order was correct. Thank you

Lovely delivery lady. Thank you!

absolutely disgusting, got food poisoning last week for 5 days straight, vile. it’s never clean, no one seems to know what they’re doing and are disrespectful

They didn't deliver my full order. Not the first time that happens. If i pay for a service, i want everything i paid for.

Hate this cold place with its rubber food , if I went here it must of been an emergency

Half the order is missing, paid for family meal half was missing was disappointing

Bit dry, could tell wasn’t fresh

leave a tip, leave order on doorstep. Great.

food to cold to eat took over half hour to deliver

It’s nice when the orders is right. 😊

Missing items I missing mitzorelli stick and 1 chicken nugget out of 4 for both not good enough