McDonald's in Cardiff

paid for sauce and didn't receive it

missing item from order chicken sandwich

Delivery driver was great. Unfortunately no dips or the single cheeseburger was included in the bags.

we orderd the minecraft meal so paid extra and got the norman big mav meal if your going to avertise a minecraft figure with ht e meal and charge extra at least have to common decancy to give me what i paid for

no toy or book in with the happy meal for the 2nd time

i watched the driver wonder around for 20 mins before ringging to find my address

food arrived cold, hardly any chips in kids happy meal.

We ate at Oregano & Olive, excellent food & friendly staff. Def recommended.

food was Luke warm and three dips to go with the selects were missing

placed order at 8pm. food didn't arrive until 9:30pm and food was cold and the cokes were flat, no fizz.just awful and a waste of money.

All of my food was cold, McDonald’s isn’t nice heated up, chips go rubbery.. ended up throwing majority of it - very very unhappy.. will never use their delivery service again

Only late by about 10 mins but it was freezing cold,it's usually cold n we heat it n the burgers were very squashed this time. main issue was I use Uber but lately been using J eat cus I wanted the free chicken selects, the option wasn't coming up.kept trying to redoit wouldn't pop up n i ordered£30 worth.so I left a note on delivery notes and I was so exited for them to come with garlic dip. But they never came n neither did the balsamicdressing come with salad. so I was very disappointed

I wanted no onions on my burger as allergic and still I find onions in my food well done guys you trying to put your customers in hospital

Mobile phone signal is awful to non existing in the Bay. McDonald's here is the same as everywhere, sometimes you get exactly what you ordered & sometimes it's hot, if you're lucky!

Security could've done with some help when a bunch of rowdy boys came in play up

Dine-in has been changed only after 6:00 AM for over a month now.

when our food come one of our large drinks had tipped in the bag all over one of our mc flurrys so were sord one drink and one ice cram

Food was cold and it took 35 minutes longer than originally stated.

Ordered breakfasts nothing had the sausages on and it was all cold when we got what did finally arrive

chips are always cold but everything else was spot on, apart from drinks spilt all over the serviettes, straws and dips

didnt bring the food only delivered the drinks.

Food was cold and the mcspicy was rock hard

my dad's is looking forward to his meal , he phone me ,to tell me its was lovely, & hot , treat on Saturday, thankyou again

send the wrong item. I'm really unwell and have only been able to eat for the first time today but now I can't because what you've sent isn't suitable. Useless.

Did not arrive driver didn’t understand a word

It’s just terrible here. So slow, terrible quality checking. Receipts are NEVER available at the self serve screens. Just avoid if you can.

The delivery took so long to get here the food was cold all the chips, burgers, the cheese was no longer melted in the mozzarella dippers and the icecream was basically a puddle all over the bag. None of it was anything we could eat

Absolute shocking all drinks spilt n everywhere wrong and missing food

I know working in this place must be bad but my breakfast orders are never correct or missing something.

beautiful & hot , my dad's said he really enjoyed, thankyou again

food was cold drunks tipped items missing

The wrong food was delivered tried complaining using app and requesting a refund still haven’t heard anything back 3 days later

missing orders family meal ruined

I Wass in there around 10am and there getting everyone's orders wrng

I order for my dad's, he's love your vegan wrap meal deal & alot of other food which you do . thanks again.

food was freezing, wrong dessert sent and no dips

Made a change to have hot food from McDonald’s

Food Stone Cold and you only give me £2 back won’t be ordering again actually I will I’m ordering now cos I’m starving make sure it’s warm

Says 24 hours but twice I’ve been there and it’s been shut, stop advertising as 24 hours.

wrong burger given , no mozzarella sticks share box sent out and no sauces it’s not good enough i order from here regularly and it’s always the same i will be taking it further if i dont have a refund for my missing items

everything was cold. couldn't even eat the chips because they were so stiff. not happy with this order at all

Good place in Cardiff. ASDA is near by.

Hi I placed an order with you a whole hour ago this app said my order was on the way when it wasn’t I am really disappointed in the service provided my food is all cold I would like some sort of compensation as I am really not happy with how I was treated

absolutely shocking service from mcdonalds the driver stated he was ready for any delivery and does not know why it was Kate it showed on the app that the food was being prepped for over a hour

item is missing... 9 chicken select

A nice place to go. But the space is limited and it is hard to find a parking spot and to have a nice meal inside.

Waited for over half hour for food in waiting bay after going through drive through. Had to go in to find out we were forgotten about. When food was finally brought out food was cold definitely will be going to Burger King from now on when down the bay

Cold food, no dips that you order. Happens all the time

Absolutely disgusting. Went today & Ordered 9 nuggets with my meal, ate one and it was cold, felt the others and they were cold, asked for fresh ones and a staff member came out and gave me a box and said "here's your fresh ones" They were 100% dipped into the fryer because I got 8 back that were covered in grease and tasted like rubber. Confronted the manager who promised they weren't recooked. Definitely were. Absolutely vile

We have a bad experience today. we did not get the order we ordered it was really bad even to exchange the order. we couldn't get any staff to exchange it.

cold food lomg delays nearly cancelled order twice

Driver followed instructions. 10/10 driver👍

Walked in 15 mins before closing and got told they cant change dress a burger as a mac. Never been refused that option until i had to use this place. Havent used them in years and then this is the service u get when u request the food to be the way u want it. Buther king and kfc from now on.

Some of the each drink was spilled I already knew that would happen so I ordered another small to sort out the usual mistake I can tell it’s a accident in the car but before when I ordered someone riding a bike came and there was absolutely no drink

My order was fresh, hot and all items were there. Even the extra condiments I asked for. Literally blew my mind.

I'm highly disappointed with the recent purchase with this store. In my last order I ordered for galaxy hot chocolate but got plain hot chocolate where I contacted store no one picked up the call.The previous order is a mc spicy with extra cheese where there was no cheese when I asked for it they simply replace it without any empathy. The service is getting worse on recent days.

It deliverd quite quick the burger was very nice the diet coke was good the chips where a bit cold but they where nice good dinner 👍

Ordered from drive through, order was wrong got chicken instead of a cheese bites and Burgers were freezing cold. Avoid at all costs a complete waste of money.

It's a McDonald's, you get what you pay for. This one is a little slower than expected.

Food was stone cold and inedible. Shockingly bad.

My Dad and I decided to have a McDonalds breakfast, once arrived we ordered our food but we specifically asked for 2 plain sausage without any cheese ( we had made this very clear ) we had got our food and my dad had noticed there was cheese on the sausage. My dad asked the lady nicely if we could change this and luckily she did. We were about to leave until my dad opened his food as you can see from the photo below. It did NOT look good, and they forgot to add the sausage, with all these cases my dad had no choice but to complain. The lady could not comprehend with him and in the end she left and never came back. Please make sure your food is able to eat without getting yourself covered in brown sauce, thanks. -skyla

Missing an entire Chicken Mayo and All the Sauces, I paid £1.40 for sauces, none arrived.

It's McDonald's, ain't it. There all the same, cheap, overpriced food. Hate it , but I still go. More fool us

No mcChicken Sandwich, one very disappointed child. It wasn’t a huge order, but they still couldn’t get it right.

always missing food when ordering from this restaurant

The environment is good, the service is awesome and fast, the meal is fantastic.

I understand it’s busy & they’re rushing but orders are wrong quite often from this place & usually look a mess.

Chips cold, burger wasn't hot and lettuce all out of it. No rich tomato dip to go with cheese bites...sweet and sour

Missing items, wrong milkshake flavour and was spilt everywhere

Not the right order didn’t order any of the food that came

Makes a difference when they deliver in a car

Why do they not nearly fill the drinks? It’s even well below the minimum 0.5L line on the side.

Ordered a Big Mac with just the sauce and onions but they’ve topped it up with everything. Very unhappy this happens every single time

very rude driver. turned up to the door with no food being rude. then went to the car got the food and walked off without saying a word

Drinks spilt everywhere, no dips and barely any chips

Good service and clean toilets.

This meal was cold and so late the people who ordered it had gone hime

thankyou for beening patients with me & dad, he's love the food from you on Saturday , its iis treat . thanks again

my large coke had spilt in the bag when being delivered

Waited over an hour and food come freezing cold

Very rude and disrespectful complained about the address being wrong when in fact it wasn’t wrong terrible customer service

missing lots of items and it was cold

Popped in at 20:06 got our food at 20:32 Another drive thu customer was at the till waiting he’d been waiting for over 1/2 hour It wasn’t even busy Only come if u want a lllllong wait

food is stone cold, milkshake lay on top of food in bag and melted and no straw to drink with. really poor effort!

Chicken burgars weren't cooked properly it was awful

NO FOOD DELIVERED, BUT HAS BEEN MARLED AS DELIVERED

driver was really good, patient and helpful!

Very slow, food was cold, drinks missed

Yet again staff closing store always this mc Donald’s to refuse service

Food was cold cooked at 13:40 delivered at 14:05

Food was cold on arrival. Missing a fruit shoot and sauces. One of the chicken burgers wasn’t cooked properly,all water coming out of it and hard. EST delivery when ordered was 30mins but took 1hr 15! Awful and un-edible, total waste of money, refund needed!

Food went in the bin it was that cold must of been sitting on the side for a while waiting for the delivery guy not happy I live 10 mins down the road no excuse !

2 hours wait and the burger presentation was horrific

Food delivered over 2 hours after being ordered and absolutely cold. Put a complaint after 90 minutes and expecting a refund

Food was correct but stone cold as delivery driver went somewhere in the opposite direction to my house and was extremely late

as a regular visitor to McDonalds in my local area yesterday i was visiting Cardiff for work and dropped in here for my lunch as we are doing work on the retail estate and was very disappointed that the bugger was broken up and falling apart. won't be getting my lunch here again so I will go to Burger King instead when visiting this retail park.

Half the coke had spilt in the bag

order took nearly 1 hr 45 mins to arrive. when it did arrive, it was stone cold! went straight in the bin !!

Wrong items were delivered ridiculous

not for the 1st time mcdonalds food has arrived cold ans had to reheat in microwave