McDonald's in Dudley - Phone Number, Reservations, Reviews

Had to wait 30 minutes for a happy meal and a chicken burger

Forgot to bring our order so we had to get it ourself they then laughed and said they thought they bought it over, but the food was nice and still warm but staff need talking to

Very clean food was nice and staff polite

Haven't been inside a McDonald's for a number of years went inside the Blackpool 1 a few days ago just for a drink was waiting 30mins 😔 just been to castle gate and the same again 30mins for just a drink I think the old McDonald's system was better 😔

Lovely clean restaurant and easy to order using the app!

Nice Maccys, got the order right and the food was good.

Ordered on app arrived through the drive through was told the system was down and to go through the drive through again.. I parked up and walked inside to get my food to be told by staff I needed to go back through the drive through | had enough and just left this was 31/7/2024 and McDonald’s still Took the payment at my bank not happy at all

It's OK for a quick snack but waiting time us abit ling

The whole order was wrong, "feed the family deal" had missing two core burgers, instead of caesar wrap got sweet chilli and wrong amount of mcflurry's One missed item is understandable, but not everything?!

Excellent location and great service.

Personally after this evenings experience I will never use the place again. Delivery driver explained it may be damaged, said he would wait while I checked.. total mangled mess. Went to return it to him and he was trying to do a runner from back door. Caught him and he tried telling me it was bcus his mirror was broken and bag had got caught. Made out he had sent mess to md saying it was damaged. (Personally no idea if it was sent or not) So humiliating have a full on verbal set to in the street. All I can say is its a good job he had a helmet on. Still fumming still starving.

Used drive through some time after 10.30 staff were friendly,food was good

The staff need to be checking orders before they go out. It's not a nice position to be in when the adults get their food but the happy meal is forgotten then I have to prove that I actually ordered one by then my food is cold. Constantly told to wait in a bay when they're aren't any bays free. There's no queue in the drive thru and the most basic order like a big Mac and cheese burger which surely are made the most frequently. But I wait in a bay for 15 minutes. It's just not good anymore McDonald's is the biggest fast food chain and the service is dreadful. This goes against everything McDonald's was originally famous for. The policies.

App order, collected by drivethru, fast efficient and friendly.

Just an average maccies what more can you say

Constantly missing items. You must check everything from the drive through before you leave, especially sauces. Then expect to wait while it's sorted and your food goes cold.

Double cheeseburger,mcflurry and cheeseburger missing from delivery,also no straws for milkshakes.Phoned to report problem,not very helpful

Had a drive thru order had to park up and wait which I don’t mind if it’s going to be correct and fresh but they completely messed my order up missing 3 items and my sauces and then I asked for 2 plain burgers and I got them with everything on them

I always order on the mc donalds app and something is missing always i dont k ow what’s wrong but last time my chicken nuggets were not in the bag this time th double pounder .

They got my order wrong because they give me a double chesse burger.

Because I don’t know why the lunch menu at 11am too long to wait I was at Dudley castle gate one I was thier at 10.30am standing waiting for the breakfast menu to change

excellent service one of the ladies working on a bank holiday in the night . Great service and communication skills 🤌 she deserves a pay rise !

ordered off uber eats last night, they gave me someone else’s order it was all wrong. tried calling the restaurant up and the call cut off after i explained my situation, then i tried calling multiple times after and no answer.

Always getting my order wrong too busy standing round talking

Loved the self service but there could be more improvements when you order from the table. I waited too long despite my orders at the table. I think I was forgotten at the table while the people at the service desk kept serving other ppl

Our food got delivered and was absolutely cold , phones the branch and manager was as useful as a chocolate teapot , total tosser

This one need extra time for breakfast service . Ordered breakfast and waiting 10 minutes on waiting bay and just leave the place. Wasting time and wasting money .

The restaurant was clean and inviting. Staff were helpful and well presented. The condiments were well stocked in the self service area and sauce dispensers in working order. All in all, exactly what a McDonald's experience should be, would happily visit again.

Worst place, staff vey rude i orderd it food and wait 30 min after 39 min food cold

Either they becoming racist or getting more worst .I mean everytime I went I have problems.Sometime lady won't give you ketchup and tells you off for asking for it and then chips are always cold not sure these students give it intentionally.Anyway best of luck .No more mc donalds for me

Maccies, for when you want to feel hungry 30 mins later and no time for anything better. Or hate your kids and are lazy. It's clean though and quick.

I don't even go in mcdonalds I walk past it every day on my way to and from work I wouldn't eat the junk

Drive through pleasant staff food as you expect

Went to castle Gate Dudley last night had takeaway got home I had big Mc when i.opened found the patty on top of my.bun looks like it had been thrown to geather and was cold not impressed again with Dudley looks like back.to.burger king

Cannot read ordered Bug mac without some things did not take them off Also order not complete

Dropped in whilst staying at a nearby hotel for breakfast. Food was good and service was quick by using the app.

Run of the mill McDonald's. Nothing special. Food was ok, reasonably warm. Ran out of napkins and staff not bothered.

First time to this McDonald's in dudley. We went inside to eat. Very busy,but it was Saturday. Food was semi warm not hot. Staff were keeping floors and tables clean ,even offered to take our rubbish from us. In the same area there are other eating out places,francie and bennies,pub,pizza place.harvester etc,spoilt for choice really.

Food took a while to be made, but was hot and tasted nice. Ideally placed up the road from the Black Country Museum if visiting there.

Good place, wrap as usual- good and cheap

I am Uber driver they take too long, making the food when we get to the customer customer complaints saying the food is cold

Yet again had to reverse out of drive through two lane only one taking orders sat there watched three vehicles go through and still no service if you are not going to operate both lanes close one

standard maccies really, sometimes get breakfast here before work

Took ages for food to arrive, when it did arrive the muffin was hard. Re ordered the muffin which again took forever and I had to chase. The lid was not of my coffee correctly so it spilt all over me. Staff too busy chatting to serve. Not good, wont be back!

Very friendly and kind host. Food was as expected but was nice and hot. They only give 1 free dip per meal and then you have to pay 5p per dip which is a bit of a pain.

A very pleasent hygienic outlet. Friendly staff. Great customer service.

Excellent food and service. Fully recommend 👍

What happened to your milkshakes? I remember they used to be ice cold, refreshing and full of flavour, just had a large chocolate milkshake, was just a cup of tasteless froth, the worst it's ever been. I wouldn't have left this review but it's been the last 3 times I've ordered guys, and quite spaced out, not all in the same week or anything been going on a while. Need to sort it out because they ain't cheap and your just ripping folks off, I really hope this is taken in to consideration and you get your act together

Hi. Seems like an ordinary McDonald's, but purely nice service. Thanks cool🙂

Delivery was wrong £40 out of pocket. Just eat delivery driver blamed McDonald’s ..McDonald’s blamed delivery driver. My son’s birthday breakfast ruined. No empathy whatsoever. I offered to come to restaurant to be told they can’t do anything. I really haven’t got another £40 to spend to wait for a refund.

Didn't get a receipt for my food they got all confused on my order I had to say what I ordered to someone to get my food

Asked for a plain burger patty (son doesn’t like the bread or anything else on it) and had to wait for this to be cooked and came with the bun. Way too many just eat/delivery drivers lurking as well

Driven through always have to wait in a bay for plain orders

I don't think they have ever got my order correct (6+ years). Do not use the drive through because you will have to park up to go inside and collect missing items.

Not kid friendly. Don't go to the restaurant if you have kids!!!!!! Got a fine for staying 16 minutes of parking time. Manager Sophie didn't want to take responsibility for the ticket dispute the order being wrong and us waiting with 4 kids for our food. Naturally, not going they again. This is supposed to be fast food.

Usual McDonald's service...fast and friendly. Has automatic ordering system you expect to see at them all these days. Food came out quick, had no errors and was hot

Ordered a happy meal n 2 drinks n they forgot the fries, I mean how, 2 items in the thing

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Just been for breakfast asked for extra sausage on the pancakes didn't get it had to go back corrected order then gets home and no syrup for pancakes other items poorly packaged and came open in the bag really shoddy service 😡😡

It's a McDonald's. Fairly local to me and the food prep is reasonable.

Sorry but whoever is on shift on 16/12/2023 (19.20) clearly doesn't enjoy their job. Nearly £4 for a burger that was thrown together. And we had to park up, for THIS? BOTH burgers the same

We ordered 22 happy meals for a party and some other items on the app, service was really quick on collection and the staff were lovely, special mention to Claire who really looked after us Thank you

I just bought my first order from here and ordered every burger off the menu and they were very polite and food very fresh and didnt wait long neither i defo will be going back to this Mcdonald's

Did drive through so couldn't comment on atmosphere

Whats happened to this restaurant? Used to love going here. Over last year, I have been met with terrible food. Rude staff working in drive through. Not once but few times. What topped my last visit and never return, two half eaten burgers, mcplant that actually was burger ! All the food looked.like been thrown in bag. No flavour, bad customer service not just from workers at drive thru but management Trying to be nice doesn't help either. Good job merryhill is better on all above. Worst one in area. Did wonder if online service or takeaway was better. Unfortunately not. Sad but would not return or recommend after giving it a try even after disasters. Don't we all make mistakes?

So slow, staff need a rocket up the bum!

They seem to concentrate on the drive through and ubber instead of people that actually go in I shall NOT be reurning

Food was cold and crowds of college students shouting and swearing. Not good.

Can be pleasant and other times filled with big gobs.

Nice clean place, staff are very helpful. I arrived with my family, within moments my boys were given a Christmas activity pack to play with while we ordered. Food was tasty, fresh and hot.

Really friendly delivered to my car. Burger was lovely and hot but the fries were luke warm

A ginger boy in a corsa pulled up and asked me for 500 roses

Used to be good but now far too busy, automatic tills never print receipts and service is very slow, avoid.

Just been in to get a coffee and there was a lovely lady called Karen who took my order she was so nice and kind . Karen u need a payrise for your friendliness.

Meh, drive through was RAMMED, so I went in side. Ordered a toffee late and one hash brown... took 10mins from ordering to product in hand. Took ages

Same same same . What you'd expect what you get when there's no alternative.

Its a MacDonalds ! You pays your money and takes your choice !

I used to work here years ago and it has totally changed. They need to remove the label of fast food as it take centries to get your order, especially if you eat in!

This used to be 1 of my favourite maccies but I will not be going back..shoddy service last night..sauce and filling all over the place..missing mozzarella cheese dips..phoned to politely voice my complaint result =another complaint 😮 he actually just hung up..rude!!

Unusually disappointed today. I received the wrong order. The fries were very dry and the size of the fillet of fish was considerably smaller than I remember. The lady on duty was really upbeat and helpful.

Missed all the hash browns off the order...I mean that's the essence of a Maccies brekkie for goodness sake. Use anywhere else but Gornal, drive to Leicester if you must.

I've ordered Big Tasty with bacon. It did not look like from the picture advertised by McDonnald. It looks like from some underrated psycho fast food chain. There was plastic or rubber inside of burger meat. Soft drink wasn't cold because their ice maker did not work. I got full refund. But disgusting. My last food from McDonnald.

This is a great place to grab a quick snack before the cinema. You can order yourself or at the counter.Theres a wheelchair accessible car park and entrance .

Ordered in advance on the app to save time but when we arrived through the drive through I got told it had gone through then told it declined and then told it was set as pay at restaurant? They couldn't get there story right and eventually sort it to be paid on site? Eneded up getting charged a different amount to what the app said and also got charged twice so now awaiting g a refund from mcdonalds. Unhappy experience

Very slowly staff ,they sleepin back in kitchen, 15 min key ta pay and 15 min for food,very disappointing

Ordered McDonald's via Uber eats app. McDonald's finally cancelled my order after a 2 hour wait. Definitely can't recommend

Went to the drive thru to get breakfast and was given my coffee and told to wait in a bay. This was the start of my 10 minute wait, had to complain about the wait while my coffee went cold, to wait another 5 minutes while they found my order, to my surprise the food was also cold. Gave up in the end and drove away to cold food and 1 hour of my life wasted. Won't be going back her any time soon.

This is my local, they're always friendly :)

Ordered an McDonald’s via Uber as a treat where Uber was great McDonald’s on the other hand was horrendous. So £20 for 2 pancakes, sausage and syrup and a toasted mighty mcmuffin. Ordered arrived - only one lot of syrup and butter for 2 lots of pancakes, so I called the store to be told “oh must have been over looked by the staff” so had to improvise once eating the pancakes were cold, tough and very hard round the edges not even a knife could cut through them. It was like they had been heated this morning and then left to go cold and the sausage patty was cold it was not an enjoyable meal will not be ordering from that store again.

I was given an iced coffee via drive through on 14th August 2023 at around 10 pm, which was made with out of date milk, which made me have to pull over in my car to be sick. Forever having issues with this McDonald's it's an absolute disgrace. Who in there right mind would allow someone to serve a drink made with off milk, I will be taking this further. You disgust me, what an absolute disappointment

Food and service good Toilets need some work, to say the least.

Been here a couple times... Come here before and staff was messing about throwing chips at I believe was friends at the drive through. Had me waiting behind. Also food come cold and was late at night. Come here again recently wasn't fast food service at all was waiting almost 15 minutes to get my food. I wouldn't go to this one if you was wanting a maccies because they also like to get your order wrong too and have deliveroo drivers on mopeds taking disability spaces too.

Food was good service was very poor I saw a gentleman order food in a wheelchair and go to a table server shouted his number and left it on the counter going cold so i collected it for him otherwise he would not have received his food

Clean and tidy friendly staff and prompt service

I meet with my friends here And after few days I received this letter with parking charge notice .😤😤😤 !!!Be careful guys , don’t stay there more than 90min.

Very busy & smaller than most outlets, staff were very polite & professional. Venue was very clean. Food was hot, correct to order and prompt

Service bad but good normal standard

STOP FORGETTING MY FLIPPING SAUCES IN DELIVERY BREV

Everything was cold. All of burgers not put together. Half a cup of our drinks. Mozzarella bites were freezing. Paid for sauces and they didn’t come

Some of the staff in store are rude, unapologetic and unwilling to acknowledge and say sorry when the food is delayed by a great deal of time and a can't be bothered attitude- not my problem Jack! Definitely prioritises the UBER Delivery Drivers due to their contract with them 🙄 the Drive through comes 2nd and in store customers come last with so called stone cold 'FAST FOOD' at a price which is nor reflective of what we received. Oldbury branch is much better and efficient compared to Dudley Castlegate. Your front of house staff- some of them- definitely need customer service training because they are absolutely miserable and poor workers.