McDonald's in Great Yarmouth

Waited 20 mins for hot chocolate and mini hash browns, hash browns wer cold and hot chocolate never turned up. Made me late for my grandsons football, never go ther again, staff were gormless

It was a busy Sunday morning and all went well and smooth

The revamp gas made more room and more privacy. Food as good as ever. Restrooms clean.

Grubby, food was like rubber, coffee luke warm

Lovely place. Staff were super friendly… deffo recommend.

Staff are supper friendly and helpful, food was perfect 😁

Very informative member of staff

Staff friendly helpful food good milkshakes lovely

Always Fabulous for FOOD ON THE RUN.... CONSTIENTLY GOOD... CHEAP & CHEERFUL LITTLE TREAT ...

Empty restaurant and 2 cars in drive thru but still took 20minutes to get my food from counter (shocking service considering its supposed to be a fast food restaurant) got home to cold fries lukewarm coffee and burger that looked as if it had been run over won't be using these again, no staff attending the counter or even checking customer to make sure everything is fine, in my opinion the customer service is appalling and looks like no training has been given in that area or in the preparation areas either just so shocked at the level of service for such a supposed highly regarded franchised company

Absolutely awful, staff in the drive through don’t listen to a thing you say, every time I show up my order is wrong hands down the worst McDonald’s I’ve ever come across, the staff are rude and unhelpful, the place is a mess and the managers have no idea, disappointing, perhaps close this store and work at the one at asda as they actually get it right, braindead and useless

Used the drive thru a few times now, and I always had quick service as you would expect

How difficult is it to remember the dips for the nugget & cheese stick share boxes?

Was taken there by a friend, had a chicken bacon burger and fries, burger was actually tasty and fries were nice and hot. Won an apple pie on the monopoly, bonus!

Ordered on the machine, was only when we went to collect our food did they tell us they were out of items and needed to change.

This branches milkshake machine seems to be always in the cleaning cycle what ever time you go day or night? It's a 3 hours clean cycle I get that but do it at 3 in the morning ? Ready too go at 6 ? Everytime each person gives a different reason for it being cleaned at the time it has

Quick service and enjoyed using my reward points for free burgers

Food was good staff were excellent

Does what maccys does. Milk shake not working.

Quick visit for a snack of fries & coffee

Everything was of the normal McDonald’s standard.

Park in main car park and walk over. Quite small.

Stopped on way home, usual stuff, but got swooped on by a seagull, he wanted my chips

OK for a one stop occasionally, staff nice ,helpful , not my choice of food ,but that's kids today 😀,

Got overcharged, refused to add a extra hash brown to a breakfast meal even though advertised as cheaper, be careful if using this McDs

Really good, food was excellent, very clean.

It's Mcdonald's so you know what to expect. I was just shocked at the size difference of the new choc and raspberry pie compared to the apple pie . No complaints though

Didn’t look at customise items on one of the Berger that was ordered even when we asked for a replacement the item was still on

What a joke. Ordered delivery for the family. The kids meals don't turn up. Hardly any fries with the other meals. The food was cold. Called McDonald's in Gapton and was told its down to just eat drivers. Since when did they cook the food and bag it up. Take some responsibility pls and don't pass the buck. Not impressed with the attitude of McDonald's, obviously you do not care about customer service.

Feel sorry for the staff who were working - rushed off their feet - whereas the 2 cleaners spent their whole time standing around doing very little - get them trained to at least get on the counter or do drinks when you are busy - either that or get new staff who work for their money (Saturday 27th July around 6pm) - ludicrously long wait for 2 drinks which could have been made in 5 mins

We visited the gapton hall restaurant and there was a bit of a hold up with the food, although we didn’t mind a member of staff called Tracey kept apologising and brought our son some crayons and a colouring in sheet. She was very attentive and even insisted on waiting at the counter to collect our food so we could sit at the table. It was so nice to meet such a friendly member of staff. She couldn’t do enough for us.

Had a lovely experience today they were a little busy and we had some very aggy kids in the car waiting and we had to wait in the bay 2 for our order but a lovely young man came out was very cheery and happy to help they forgot our drinks but he was happy to go back in for them no squabbles or attitude and was just happy to help. More people like that is what's needed. 😊

Decent McDonald's. Had both good and bad experiences here but primarily good. Just remember when you turn in to the retail park the right hand lane is for McDonald's.

Thank you to Matt! So understand and helpful. Top customer service. Received the wrong delivery and he rectified the issue straight away.

Ordered a chicken share box and big mac meal. Waited 20mins,chicken box came with no sauces yet again and everything was Stone cold. New store and everything still very poor

This store was amazing clean and tidy with the toilets absolutely spotless clean. An absolute credit to the staff and manager. 10/10

Food is good and staff are great. Newly refurbished, they have finally moved the delivery drivers out of the main restaurant. Sadly however, they've introduced the world's most uncomfortable seating. There also appears to be pieces still missing (serving station for napkins, condiments etc is nowhere to be found)

Took absolutely ages and got my order wrong twice

Good food and drink,pleasant staff,good price.

Wouldn't go in not my type of food

Served dry stale chips. Returned them and explained the issue and they were just replaced with some from the same stale batch. They are currently refurbishing so hopefully they will replace the staff too.

Disgusting....burger was cold...I clearly stated on the deluxe burger...NO CHEESE AS ALLERGIC....Burger came with cheese and no salad....never again ordering from you guys

I can’t believe I’m writing this I complained we were missing a burger so they replaced the whole food order. To get home and they have forgotten the burger again that was the original complaint absolutely useless. It’s really not hard to read a menu ticket when it its Itemised.

It's McDonald's so it is what it is

Avoid, you might end up with a parking ticket! Received a parking ticket for parking in the car park, paid cash so no prove I used McDonalds so third park company said I shouldn’t of parked within McDonald’s

Why can't you get Mayo ! If I spend £10 on a meal I should be able to get Mayo for my burger . Awful When I asked what drinks were available, I was told "too many to even tell you " ehhh excuses me ! Terrible service below average food even for McDs

The staff are always very nice and polite but are mostly rushed off the’re feet, as the place is drastically understaffed, it can take as long as 12 minutes to ‘grab’ a coffee in the morning !!! PLEASE STAFF THE RESTAURANT ADEQUATELY, or don’t open !!!! Again, had to wait eleven minutes for a drive through coffee !!! PLEASE USE THE BAYS FOR PEOPLE WAITING FOR ORDERS NOT THE QUEUE!!!!!! Thought I’d grab a coffee on the way to work…..ha! ha!….some chance, nine cars queuing at the drive through, Ronald would not be happy….THATS NOT HOW DRIVE THRU’s are supposed to work, it’s meant to be quick !!!!

Ordered food for the family off of just eat! Accepted and took my money very quickly! It took McDonald’s 40 minutes to prepare my order! I called McDonald’s half a dozen times to query what the problem was but I never got an answer! When our food finally arrived it was ALL WRONG and some items missing! The food was all squashed and not in proportion all the burgers were out of place! When they finally sent the Just eat courier out she went the wrong way. It took her 30 mins to deliver our food and I only live 10 minutes away from this particular McDonald’s! I know I could have gone to order it myself and pick it up but when you have the luxury of just eat why not take advantage! I will not be ordering or eating at this McDonald’s again! And I don’t recommend ordering from just eat because of anything goes wrong you definitely won’t get an answer from McDonald’s!

The lady who greeted me was excellent and caring. Made me feel very welcome.

First time attending this restaurant staff or polite restaurant clean and tidy food freshly prepared

Nice staff good customer service

Cost a coffee worst on the market+ burgers like digestive biscuits.

Amazing atmosphere all the staff seems friendly but didn’t talk to them but when I ordered my free porridge they forgot my syrup so I went up to the counter and a kind girl said sorry and gave me two so it made me happy definitely recommend this over the one in the Great Yarmouth centre

Can't even give you the correct items no fires and a salad we didn't order one of the worst maccies

Had a poorly belly after a visit to this particular branch, now obviously I can't ay 100% it's their fault but shall think twice before returning.

A place that makes millions every year still can't get orders right yet seems to justify increasing prices all the time. If I order through just eat they get the order wrong! If I drive to the store they get the order wrong. The food is always cold and yet prices go up! Get your orders correct and keep your food warmer!

Visited this evening with an all order checked in to use drive thru . Sat a speaker post for 10 minutes no response so drove round to first window . A member of staff then totally ignored me only to avert her gaze and look at a monitor screen . I moved on to 2 window to again be ignored but this time by three staff . I cancelled app order and left and never to return to this shambles of a location . Absolutely appalling customer service !!!

Staff absolutely take the Mickey... you go in when it's open and they can't be bothered to set up the restaurant properly.. they sit in the office and ignore you... went in at 930pm and the dining area is closed as they have already cleaned up.. remember they close at 11pm

Really quick service will welcoming staff. Clean and spacious. Happily retains the traditional McDonald's restaurant. Unlike the recent refurbishments - ugly and unfriendly layouts geared around the 'Deliveroo culture'.

Standard, run of the mill McDonalds. Delivered in a sealed bag but could have been hotter.

Got home and food was stoned cold

It's a modern 2024 McDonald's u know what your getting

It is normally quick when serving there customers but they were rather slow today when it was not busy but overall lovely food

What a complete mess up used the drive thru put in a simple order got stuff I didn't order and the items I did want ie plain cheese burger I got one with relish in ordered 1 coke and got three no happy at all there seems to be a serious listening problem and needs sorting

Sometimes waiting for the food is a bit of a nightmare

McDonald's as you'd expect and as it should be. I've never had any problems here - food is always hot, staff are friendly and restaurant is always clean and tidy.

A great experience here. Good food and good service. Great family atmosphere. Cleaning procedures in place. Lovely.

Typical what you expect from McDonald's.

Food & service better than the last time

Google, stop requesting me to review McDonald's. It's like trying to review one packet of Mcvities digestive biscuits against another packet of Mcvities digestive biscuits. They're all the same and that's why everyone uses the establishments.

Good coffee, cheerful staff, always a pleasure

Loads of parking spaces also many more shops to look

Awful service. Awful customer service from the duty manager in gapton Hall.

ladies clearing tables are fantastic

Rude staff and had to be parked up from the drive threw and wait 10 mins just for a simple cheeseburger.

Ordered 3 meals, 1 happy meal, 20 nuggets. Looked in the bag to make sure everything was there, seen the boxes and assumed everything was there, go home to find there was no chips at all. One of the meals was wrong and no toy in the happy meal. Tried to call to see if there was anything I could do without driving all the way back first! Tried calling 17 times before giving up seeing as no one wanted to answer, kids ended up eating cold burgers and no chips 🙄 make sure you always double check your orders unless you fancy a drive all the way back again!!

Poor product training in place, so many times you order chicken selects and pick your dip that they advertise with the product. Only to get the normal bbq little dips instead of the large advertised ones, very poor management to allow simple things like this to continually happen.

It's been a long time since I've had a McDonald's which was this well presented and tasted so good too!

Gone downhill, used to be super accurate but now there is something missing every time

Fast food,we have it as a treat

This place is getting too busy due to take away app orders, I waited 15 minutes for 2 McFlurry’s and 6 chicken nuggets. They seem to concentrate on drive through customers

Seems to be that young people, while nothing wrong with them being outside in today's day and age, hang around and stay here while not buying anything just to take room up. I tend to go between 9 and 10 in the evening when it's quiet

Staff are absolutely awesome at this Mac Donalds x

Very busy, service slow and had to eat outside.

Fast food there living a dream, but with 99p offers on it worth the 15 to 20 min wait.

So ridiculously busy. Ordered before collection and still took almost 30 mins to get order. Was hot though.

This Mc D is useless, 2 hours waiting for a uber eats delivery via the mc d app. had like 10 delivery drivers cancel the order because they cant figure out how to make a burger and hand it to them. we had food here they had a staff member saying they had fever and coughing all over the place．not really want to want to see and hear when you go out for a bite to eat．

Tracey was very helpful and extemely friendly.

Gapton Hall McDonald's was nice. The staff were friendly and helpful. It was lovely and clean. We were served very quickly with no wait. There was a wheelchair accessible entrance and disabled toilets.

Slow, unhelpful staff, two off which stood around talking to there friends for the entire time I ate and the topic of choose was not very child friendly, food was cold when it arrived

I wouldn’t advise anyone ordering a delivery from here as they have messed up my order many times. The staff don’t really care they just throw anything in a the bag

Slow grumpy staff took ages to get any food and was only about six people in the place

Brought food to take home . Missing 1 hamburger, 1 triple cheese burger and the large portion of chips were appalling , def were small . Asked them to remake me a coffee as they made it and waited in line for 6 minutes , 2 cold coffee later I wasn’t about to take them . The result of the toffe lattes ? They put no cream and no toffee , clearly out of spite . . I wish I could give them a -2 stars.

I love McDonalds. Especially a cheeseburger. But breakfast I had was just as yummy.

Staff friendly but stood around chatting a lot

Food ordered via Just Eat App. Came in good time. Fries not hot.Biggest gripe they quite often forget to pack any of the sauces you request, as they did last night. I buy my chicken nuggets wanting sweet and sour sauce with them, not just dry on their own.PLEASE PACK THE SAUCE!

I love MC Donald's, I'm addicted and I'll keep coming back regardless since it's my closest MC Donald's but damn .. if you're fussy like me and want to customise your meals every time, you may as well roll a D20 and if you roll a 15+ you might get what you ask for!

All way great we use it all over the world

Expensive boring slow food takeaway

Food was a typical McDonalds, along with a typical McDonalds atmosphere. Service was ok but nothing special.