McDonald's in Nottingham

Ordered 2 large meals for delivery found out fries and a drink missing don't know how that can happen tried calling them no answer after half hr of ringing them surprise surprise wat absolute twats Pissed off aint the word bloody joke

I would like to commend one member of staff, Callum, who is very energetic and efficient.

Food was mid as allways ( bring back sour cream and chive dip plz ) but dnb music at 11 o'clock great vibes

good maccies. so so so sooooo sad they added a bbq cheese stuff, just give me the good cheese stuff, don’t try to get involved with bbq

It's a calm and nice place to enjoy your lunch.

My friends ordered about 10:40 last night we was excited until the food actually got here we ordered a 20 mcnugget share box large fries and a coke and a sprite the coke and sprite was spilled everywhere we only got half of our drinks no fries and no mcnuggets and the mcflury was MELTED we called them twice and they said you have to wait 15 days until refund and they said stop getting your money out of us and the policy about the food so next time we going to order from KFC or Burger King because they might actually give us our food instead my friends were heartbroken to the point of crying look at the other reviews and you will see what I mean and hopefully you feel happy about what you did because we was heart broken wasting all our money on drinks to find them all spilled and our mcflurys melted and our food GONE!!.

Oh dear, the longest I've ever had to wait for a breakfast... what a shit service

Nice clean area good food quick friendly service

Quick service and food tasted pretty good as usual

They don’t do any gluten free had to get just patty:(

Don’t use this McDonald’s unless you’re desperate. I’ve been a regular customer since it opened, as evidenced by my bulging waistline, and it’s really gone to the dogs in recent months. Sending drinks that are only half full, warm and been sat on the side for an hour. They also need to change their oil because food is coming covered in little black bits and tasting burnt. The manager here is also very tight with the amount of sauce they can put on the burgers now and most are quite dry. This isn’t a single experience, this has happened several times over the last few months and my sister also has the same complaint. We’ve just agreed that we won’t be ordering from here anymore. Especially through Uber where you get rip off prices, rip off delivery and service fees, and then they send you rubbish you can’t eat/drink. Then the restaurant refuses to refund or replace because it’s Uber’s proble. Pictured are the “large” chocolate shake as it arrived (3/4s full and completely melted) and garlic cheesy dippers covered in burnt bits from dirty oil. Absolutely vile.

I love Clifton and there is an employee, they said that I could have a free wrap of the day if I gave them an extreme wedgie in the bathroom and then when I did he didn't give me one but he did sure enjoy it.

Items are always missing from orders. Staff are extremely unhelpful. Had a few items missing from an order, I contacted Uber Eats and was denied a refund. Called the restaurant just to be told “well they should have given you a refund.” That’s all well and good to say thatbut they didn’t and McDonald’s refused to solve the issue and hung up the phone on me. “They should have given you a refund” maybe your staff should do their job and actually give the customers the items that they paid for. As it stands they have actually stolen from me. They took my money, didn’t give me what I paid for, didn’t give a refund and did not offer a replacement.

Only one lane open on drive through and they always make you wait, just waited 25 mins in queue to then be told I can't have breakfast because it's after 11, I got there at 1040, horrible place go to another maccys if you want good service

Wrong order given and didn’t know untill we got home, as well as this the food was cold. The staff on there breaks sitting outside and spitting. Disgusting never again.

Can't go without getting parked up now. Just been through, ordered 3 things and got parked up, happened the last must be 5 times I've gone, isn't fast food when you're waiting 15-20 minutes.

Very nice mac Donald's, staff friendly, it was very clean. Food was hot, nice big outside area and plenty of free parking

Very clean and polite fast service.

Don't bother before staff going home around 5.30am. You wait ages, even for that time in the morning and wait even longer for your order. Its quicker to go via Monks Cross MD's than go to Clifton.

Wet lettuce of an employee came out as we where just about to walk in "sorry we shut and stop serving at 23:30" me... "it's not 23:30 it's only just gone 23:25 and the queue at the drive through is huge so we walked in". Busy and didn't like it! The amount of money they must of turned away!!!

Very bad with orders never get what u want allways something missing or rong

We were greeted by a lovely cleaner with blue hair who made sure we had everything we needed. 5 star service from her. The food was also fast and fresh we will definitely be returning.

Good facility in prime location, long drive thru queues never any ice in the cokes whenever you go and constantly out of stock for things

we usually order from here, but recently have had items missing or completely wrong with every order :((( makes me sad

Really friendly and attentive staff

DO NOT get a mcdelivery order from these lot. They will take your big order and take items for themselves in the hope you won't notice. First time the most expensive item wasn't in my delivery. So I thought one off, get a refund. As soon as it happened again. Same item. I drove over and there it was. Ready. Don't waste your time. P.s beware the big woman. Clearly taking the orders.

The worse McDonald's I've visited in the whole world. I asked for a cup of hot water and they couldn't give one to me. I've been to McDonald's in other cities and countries and asked for the same thing and they have never refused. I will not be visiting this outlet ever again. The service is below the standard of any food outlet.

Just eaten here. Thanks Christine. Lovely lady who greeted me as I walked through the door with my 18 month old son. You're customer service was great. You're appreciated.

I rarely get McDonalds delivered and fancied an Easter weekend treat. Ordered breakfast via Uber at 10:10. Received a phone call from the restaurant at 10:39 advising that they had ran out of sausage patties - on a bank holiday Saturday! Every item on our order ordered contained sausage. 🙄 Due to the delay in letting us know, there now isn't enough time to drive to another restaurant before breakfast finishes. Unimpressed.

Cold food, staff are always rude. And tonight your duty manger was rude, argumentative and disrespectful with no customer service. Lazy guy didn’t even move from his leaning post against the wall. You don’t deserve the business

Quick service, tasty food, a little pricey. Didn’t quite feel like good value.

Ordered a double bacon and egg mc muffin meal And its the sauage meat one instead which i can not eat. If i wasnt picking it up to eat at work i would have took it back however i got to work and no bacon just sausage meat

15 min wait in the bay for a raspberry tart! It would have been a longer wait if I hadn't had gone in! They'd obviously forgotten I was in the bay! Fuming!

Ordered takeaway breakfast today order number 075. Waited for 15minutes patiently. At the end on our way when we opened the bag it's a wrong order. We paid for egg sausage Roll × 2 and both were replaced with Beacon Roll. Very very disappointed ☹️ couldn't come back to complain as we were already late because of service.It's completely waste of time , waste of money and no desired breakfast on plate.

Over 30 minutes to get three hamburgers and two fries… and I’m still waiting. Last time coming to this branch.

Good mcdonald's with large parking.

Waited too long for 1 coffee.When it turned up there was no coffee in it!. Waste of money again!.Typical Macdonalds coffee.S#%te!.

I popped in for breakfast with my mum and son. The restaurant was clean and not too busy. The food was nice but most of all Christine was lovely. She was extremely kind and welcoming, amazing with my son and very understanding when he spilt his drink. She was very helpful and honest her service was incredible. I don't think I've ever been met with such great customer service. It was a lovely way to start of our day.

Made us wait 15 mins for a few things and yet still forgot half of it and made us go back.. it happened 3 times with this store.

App not working. Got order wrong no milk for tea, coffee mising, received big mac instead of chicken big mac.

Hardly any ingredients in the vege burger a few pieces of salad and that’s it

Was served by a lovely young man called Mylo...very polite and professional 👍🏻

McDonald doesn’t require any review, I think they have proven that system and professional behaviour can change any thing. I loved the way they manage and run the restaurant. Just awesome.

McDonald's really came through! The double cheeseburger? Pure perfection. The staff was friendly, and the whole vibe felt good. McD never disappoints with those timeless classics. It's just a chill spot with good eats. Thumbs up for sure! 🍔👍

Food very good staff very friendly and helpful place lovely and clean

Arrived with my daughter just for a quick bite. First time in my life of coming to mcdonalds I was 100% looked after by 1 member of staff Chloe your smashing it keep up the positive attitude great customer service.

To be fair, it's the best McDonalds I've been to in respect of choice of food. Food was hot and well cooked. Got exactly what I ordered. It was clean and tidy.Staff also seemed polite even at almost 11.30pm.

Decided not to order and it's a good job. They forgot multiple things on my order, went back to the counter and got a sassy response, but ended up getting my items that were forgotten

The restaurant is clean and is not crowded. The are ample parking space. The manager is very friendly.

Came to the store on 8/10/23 at 9:05am, ordered a double sausage and egg muffin meal with a large toffee latte and regular latte, after waiting for 20mins and still not receiving any of my foot or drinks I was fobbed off that they were waiting for hash browns which were being constantly cooked still received nothing - all the staff were to busy talking to each other and standing around not one member of staff took any notice of anyone that was in front of them and from what we could all see they were just interested in sorting the deliveroo and just eat order’s absolutely shocking service I have to admit I did tell them to ram it in the end as it states fast food and this really wasn’t more of a sloths pace and to top it all off have received my refund this morning and it’s not even what I paid disgusting service

This is the third time I have not received my complete order. One Big Mac missing and no sauces for the chicken nuggets. Very disappointing.

Very helpful & friendly staff, one of whom helping customers and keeping the tables clear & clean 🙂

Popped in and used the machine to order. Sat near the counter with a good view and kept watch. My order no. came up on the preparation list but never appeared on the 'collect' list. I went up to the counter to ask and one lady just told me to wait. I kept waiting, and waiting, eventually this lady said to another girl "What's this one?" and a young girl picked up a bag just sat behind the counter and said moodily "I've kept calling this one" which just couldn't be true. I reached for it and said the number had never appeared on the list, she just said harshly "Here" and banged it down on the counter in front of me. It was pretty cold by then. Shout out though to the lady with blonde and pink hair doing an excellent job of cleaning, sweeping and customer service. She saved this from being one-star review. Will not go back.

What's to say...It's McDonald's...Kids love it

Waited 30 mins for food here. In a McDonald's!

Ordered for collection at collection point. Ended up having to go inside to collect as it took forever. Food was cold so must have been stood around.

The staff don't smile and they look un happy. There are fewer chips in the bag🍟 The order never get checked when put in the bag.very disappointed 😞 😒

Very busy, had to clean tables. Inappropriate language used by customers. Lots of litter around.

Typical mcdonalds menu and decor. I do have food from this one regularly, eating in and ordering delivery. Eating in is better than delivery for a few reasons. Eating in, there's an older lady who works on the floor area who is absolutely amazing. If you take a child, then she always makes sure they have things to entertain them and is so friendly, always says hello. If you order from here, then it is pretty much a guarantee that they will miss items off your order. Sometimes, it's just one, but the majority of the time, it's a few items. Usually, they have missed a whole sharing box of cheese bites, burgers, and a fries before. My latest order it was just the kids' meal drinks missing. I've complained so many times and had money back too, but it's useless. If you can't make improvements, then why even bother apologising?

Standard McDonalds food and service.

It's McDonald's. Don't care much myself, but everyone else likes it.

mcdon yummy, nothing more to say

Clean but very slow service. Very busy so I cannot be critical. Will go again

Very rude through the drive through and took ages to take our order. Two cars from the opposing order station were served before we were even asked what we wanted. However, food was nice and served quickly

Went twice yesterday. Once for my kids then again for my wife and I. Both orders were wrong when I got home. Had a chicken sandwich instead of big mac and nuggets instead of cheeseburger. Both our fries were half empty as well. Not the first time this has happened. Olits 50/50 whether you get what you ordered at this place.

Fast service and decent quality as far as maccies go

Waited 30 mins for food (still waiting as I’m writing this) with barely an apology from and no offer for a discount or refund from the shift manager

Terrible - didnt even put salad, cheese, bacon or sauce in the double big mac!!!

Impossible to eat pancakes with cardboard knife and fork, McDonald's need to come up with a solution to one use utensils that is also fit fir purpose.

Popped in on the way home from work, it wasn't particularly busy inside but it took over 20 minutes to receive a chicken wrap meal. After the wait, I was greeted by a half empty wrap, and the fries that were well over done. It was edible but I won't be coming back. Not really up the usual McDonald's standards elsewhere. On a positive note it was well decorated and maintained, but let down by the tables not being cleaned quick enough. Unfortunately I won't be coming back.

It's a McDonald's. If you like McDonald's, it tastes like that.

Got caught in bad storm had to pull over as driving conditions were so bad. The staff were ever so friendly, helpful, had a burger and cheese dippers, sadly no banana milkshake. Quick service. Good food.

Hot food which makes a change from most mcdonalds

I ordered from here got half my meal and they said they can’t do anything about it chocolate milkshake is pure chocolate there’s no milkshake about it it’s sickly nothing like normal my food was cold and soggy and the nuggets tasted like cardboard still wondering where half my fries was out of my large fries and why my other fries was missing but clearly states that I ordered them on my receipt the only good thing we ordered was the coke and the wrap however normally I thought this McDonald’s had fixed up after having so many issues in the past as the last few weeks the meals have been amazing but clearly has gone back to awful

Just ordered from this mcdonald’s and it’s got here, the ice cream is melted, the food is cold and the milkshakes are off mouldy and smell disgusting. We’ve rang the store and there was no answer, we’ve also complained to uber with no response. Over £30’s worth of food and can’t eat or drink anny of it. Absolutely disgusted with every aspect of this mcdonald’s.

I ordered 2 mcchicken sandwiches and 2 waters and I got 1 water and 2 mcchickens and 1 of them didn’t have the chicken in it.

would only recommend if you didn't actually want the food you ordered when u try and say something about it there not interested 👎👎👎👎👎

Went to get a burger and they said they couldn’t serve me because they’d have a power cut even though all the lights was on, drove to the West Bridgford one and got one from there and the bun was soggy/wet? Bunch of clowns!

Fast efficient service, tasty food.

It was an unplanned trip, great burgers as usual. The highlight and exciting part is, one of the McD team came to the table and checked is everything good and she almost visited every table and checked, first time in McD or any fast foods. Due to a Grumpy kid next to our table every kid got some Ballon toys, my kid got a flower bracelet too. Will recommend this place to anyone (especially with kids) who wants to visit McD in Nottingham..

Absolutely horrific, surely a thing of the past now. We need a new healthier fast food solution that actually cares about thiers customers.........

On my very long wait for my food I watched the bald manager talk to one of his staff at the fryers like she was a naughty schoolchild. Felt so sorry for her. It was no way to speak to your staff

Very impressed with this Maccies. Hot fresh food, friendly professional staff & serviettes provided without having to ask. Definitely recommend a visit here.

After previous bad experiences at this location, our latest Drive Through visit was a much better experience. Got home and the standard of the items we ordered were the best we've ever had. The food felt fresh and the temperature was hot as it should be. Other times I have to place in the microwave for 20-30 seconds. Yet this time it was nice and hot. The extra ingredients we paid for were provided. All was great. Hope that whoever was on duty a week ago sets this new and better standard at this McDonald's location.

Didn't get half my food and when I asked for the rest of it I got was a rude staff then said they couldn't do anything not ordering again same thing over and over again

Not always staff working for 95% may be it was not those day 😊

McDonald's in Clifton Nottingham is the best place to order food

Never ordered here and got the correct order always items missing staff are useless. No excuse for not doing your job

A really nice lady member of staff her name was Christine couldn't do enough for us. She is a model member of staff to be highly commended very polite and professional.

They seem to be not bothered by having rats in the restaurant and they're always leaving things out of the orders

Staff rude management do nothing about it at all

Told to wait for hot food in bay with ice cream melting. When food was delivered to the car it had no fries or sauces in it that were requested. Had to return to complain to a duty manager manager who.needs a customer service course refresher.

Service is normally really slow here. I do have sympathy considering how many cars come in the drive thru from the motorway

With all the money they make, why can they never afford a hot drinks machine that does not break down on a weekly basis. Better still, just invest in a kettle and a microwave and train the staff how to use them.

Asked staff member at the drive-through if they could put my empty McDonald's cup into their window and was told we are not allowed to do that. I stated that everyone else had obliged and was scowled at had my empty cup grabbed, and I heard the thud as it was thrown into the bin, and my breakfast bag was thrust at me. I felt like giving it all back and going somewhere else, yet due to time constraints, this unnecessary conversation bit into my time. I didn't eat my breakfast as the whole experience left my stomach churning. Staff should understand that their interactions can affect a customer s mood. I am always polite to staff and expect the same in return

Lovely staff and nice food. Can’t ask for much more on a pit stop on your way home.

do your job?? waited for our food for an HOUR AND A HALF!!!! employees were clueless. unacceptable. they all shared ONE brain cell and the man who served us CLEARLY didn’t have it at the time. vastly disappointed!!!

Full mostly of food delivery workers. Food takes forever to come and when it does its always missing things .. managers attitude poor

Great service, clean and nice sitting area, such a shame it was let down by dry burger buns.

Pulled into the drive through at 7pm, parked in a bay at half 7. Still don't have my food. Staff are working their arses off to try and keep up, credit to them. Manager on the other hand? Just tells the staff "as long as they get the right food it's fine". Then swans off to do god alone knows what. It's no wonder the staff are struggling - they have 0 leadership at their busiest time. Doesn't help that McDonalds have no way to complain so this'll have to do. Staff 10/10 for still trying. Manager should be sacked.