McDonald's in Glasgow City

Such a nice experience today. Good music, atmosphere and helpful staff! Thank you!

I went throw the drive throw not sure who the manager was but he was very arrogant and shouting very loud he was very rude and missed half my order and the food was shocking it was a freezing cold went back throw and he said it’s not my problem mate and was shouted at again.

Review for McDonald's Great Western Road GLASGOW I wanted to take a moment to publicly express my gratitude for the outstanding service I received during my recent visit to the drive-thru. A special shoutout to Jonathan, who was working at the window—his friendly demeanor and excellent customer service truly made my day! Thank you for having such dedicated staff. Keep up the great work!

Score has went down from my last review. It is dirty compared to what it used to be

I never seen customer service I been too all McDonald’s but this one there’s a lady with short hair has glasses very rude half of my order is wrong she’s not interested she’s just interested what she got too say this must be worst McDonald’s in Glasgow

I always enjoy my visits to McDonald's of great western retail park! Staff are very friendly and their classic breakfast never disappoints. Keep up the great work 👍🏻😊

As McDonalds go, this was one of the nicer ones. Clean and bright. Service was swift, food was great, staff seemed attentive.

I was there today to get my early morning coffee and some dude as well with a delivery beg.he asked him something , that dude is a night shift manager didn’t even acknowledge or looked. Then i asked him for sweetener he didn’t respond me either. He came back with my cup handed me and turned around to yap with his friends, didn’t even said here you go, sry for wait, thats you, cheers nothing at all. I couldn’t read the name but he was night manager short guy with chubby cheeks with a red strap apple watch. Horrible experience won’t advice for anyone to go there.

Go anywhere except here.... They spit in your food... I have an ongoing case with them and have given the food samples to police for testing.. I seen them do with my own eyes but kept my cool until I got the food so I could give it to police for testing

The biggest sandwich: the double big mac. Much less choice than in France. It's nice and cheaper than in France.

Milkshake machine didn't have chocolate so they gave me a different flavour as an apology. They then fixed the machine and gave me both for the price of one hashtag yas

This McDonald's can never get an order right without fail there is always something missing! They try pass the blame onto someone else (uber, just eat, etc).

Wasn't really mad. I had to wipe my table myself. No fork was brought to me for my salad, otherwise everything was ok.

Half the time the order is wrong or missing items so check your order before you leave

I ordered a delivery, nuggets and a burger. I paid for extra cheese and it came without. Waste of a pound but whatever, no sauce with the nuggets even though it was in my order. I also marked in the notes I wanted extra onion which they didn’t provide. I get it’s not a massive deal but if I’m paying extra for something I expect to get it obviously, and sauce etc is not a difficult thing to remember.

Missing items from order as usual

Visited this restaurant 24/07/24 at 6.15 pm. Order number 84. This restaurant was awful. They forgot 2 lots of 6 nuggets off my order. We also ordered 2 chicken McCrispys. Instead we got the spicy version. Also no mayo in one of them. I also had a toffee late. Ordered a large but got half a cup. Had to go up and wait 20 mins for the nuggets they forgot. Never offered us a stirrer or sugar for the coffee had to ask. Awful service. Won't go back. No point in complaining as it was so busy amd we had to wait long enough for the nuggets. What an embarrassment

Asked for1 extra syrup and was told k would need to pay £1 for it - when was this ever a thing ?

Unsure how so many people can be so incompetent… I bet you could go to ALDI and and back cook a 3 course meal in the time it would take them to serve some unsalted fries

Awful experience as a delivery driver, rude staff, they would not come out at the front and make you wait just because they in the back talking and laughing.

Delivery missing items, no assistance from either the restaurant or their delivery company uber. Offered to refund the missing items but still charged for delivery cost. All in all pathetic cost a delivery cost and a trip to the restaurant to buy the missing meals.

so apparently mcdonalds "best burger" upgrade means the burgers now contain onion in the meat even if you dont select it, and theres no option at the self service points to get rid of it. had i not checked beforehand id have no idea until eating. if youre going to make this huge of a change maybe make that painfully clear and give the option of regular meat, the way it was. i see posters about the frappucino having new ingredients, so why isnt this the case for the burgers? people with allergies and sensory issues need to be made aware of this without the staff giving customers a hard time because they decided to change something and act like youre the crazy one for not magically knowing lmao.

absolute terrible service i waited about 15 minute too pay for my order and a very tall gentleman looked into my eyes and then walked away get better workers

I'd never use Macdonalds, scarily making the world obese

Great wee stop off once in awhile

Absolutely no reasonable adjustments for my disabled girl. The music was far to loud today.My girl with sever asd who uses a wheelchair needed access to the disabled toilet but apon entering she started screaming at the noise (even though she had esr defenders on) I shouted for assistance as was told "I will see what ai can do" My girl is now on the floor and I am trying to get her out. The same lady came over and reported "they can not adjust the noise volume as they can't get into the cupboard as no one has a key" The hall where the toilets are the forest light was also flashing so brightly I felt dizzy and ill (epileptic) I complained about the light and the lady said "We can't fix everything at the one time" We stayed to eat as I promised my girl a meal. But she struggled so much with the music and lights.

The service was horrible staff were very rude and ignoring us on purpose

Really slow service here with staff that were more concerned with chatting, and an never ending stream of just eat drivers hanging around.

I'd advise against ordering through Just Eat.

Some branches/franchises of McDonalds offer 1 or 2 free large dips with chicken meals , this lot charge 50p per dip . Ain't you lot making enough already ?

Ate in, food was cold as for some reason it was put on a tray and forgotten about.

Drive through very quick. Early OK. Lunch can be very busy

I have never ever had a correct order from this McDonald's, ordered 9 chicken selects received 9 chicken nuggets, ordered a normal bigmac a plain big mac turned up just bread and burger! No sauces again or straws... Who is managing this place? £26 and no one ate anything don't waste your money here.

food was a joke. the staff don’t put any effort in. wont be using this mcodnalds again. every single order is absolutely disgusting and they forget the dips everytime…

Full of ignorant kids that walk past you for 15 minutes before deciding to serve you. After you finally do get served you would be lucky to get half the stuff you paid for

I ordered a McDonald’s using the app today, and had a very unnecessarily stressful experience. I entered the drive through and it wasn’t that busy at all when I got there but somehow It was around a 20-25 minute wait to get my food that i had already ordered. The car in front of me had gotten our order which caused a huge mixup and I had to order again and i received my food that had already been given to someone and the bag and packaging had been opened and crumpled. This was very stressful and ruined the rest of my family’s day as we were over 30 minutes late to where we needed to be. my food was also freezing cold and i also didn’t receive the sauces i ordered. The sauces on the burgers were leaking out of the packaging (that was barely wrapped). The food was just bad quality in general.

all stop is rubbish service and he teke very very long time for whiting time i never come back too this restaurant again

Nice staff and a nice McDonald's.

Me and my fiancée came and sat in but my hubby had to go down 2 times as his double deluxe wasn’t in the bag and my cheeseburger meal had 1/2 pickle. He went down and the manager said it doesn’t come with onions the onions is cooked with the burger like what it says on the menus it comes with onions ketchup mustard and pickles !!! Deffo won’t be coming back

Don't think I've ever actually received everything I ordered correctly. There's always something, that I then have to go and get.

This place does not handle we'll rush hour. It is not a first time we are missing food in our delivery. This time two cheeseburgers. When you call them they say "call the driver" and driver will say, "sorry, bags were sealed, nothing taken out and all bags delivered" then you call back to restaurant and they say "we can't give you what you are missing but you can get refund if ordered by app" and you can't actually get refund through app as there is no option for that. Sadly we probably will order again and they know it, so why bother.... Shame.

It's a maccys , just like any other, but that's not to say we don't love them ,love a double quarter pounder with cheese, and a sausage and egg mcmuffin . Still one of the best around , occasional hiccups with orders but otherwise good

Great service and place was spotless

Food was almost as good as pictures, hot and fresh. Place was very well maintained and clean.

I ordered happy meal and my burger was looking like someone stepped on it and patty was barely inside the bun. I had some coupon that didn't work for some reason however staff didn't help me at all

I had a horrible experience threwas rats and da food was bad u eas treated badly 😡

Always great service. Food brilliant.

Horrible place! I was made to wait 40 minutes for my mcflurry and then they made the wrong one! It took them another 20 minutes to make another one, and when I complained to staff they just brushed the complaint off, this is UNACCEPTABLE!!!!! an hour of my life wasted on something that should've taken 5 minutes. I am absolutely gobsmacked by this, I will never be back!

The app failed when making our purchase. The restaurant has an upstairs (1st floor) and the app doesn't recognise you as being in the store then.

disgusting food & shocking service by staff place is very unclean.

3 times now I’ve had an online order with missing food. This occasion triple cheese burger missing. It’s a real pain to have to claim back and then spend more money on delivery. Update: so reordered triple cheese burger and what gets delivered, a double. The point of ordering a Macdonalds is mean to be convenience. Too much hassle, better just using another fast food provider.

No napkin provided with order and no napkins available in upstairs seating area. Had to go back downstairs to collect

DO NOT order from this restaurant. Cold food, wrong orders, refer you back to just eat who do not honour the mistakes. ThIs McDonalds are stealing your money! Follow up they do not employ drivers! The response to my complaint was "maybe the driver had Two orders and mixed them.up" not good enough £15 down food that can't be eaten due to an allergy. Awful customer service when I called and asked to speak to a manger she hung up the phone so had to call back. Save your money for people who value customer care

Never from here again every time I order I get cold food or items damaged or spilt and u never get full refund or replaced order

McDonald's seems to get more expensive for food that lets be honest is mediocre. I don't like this branch wierd upstairs downstairs arrangement and upstairs unstaffed and generally pretty grotty every time I've eaten there the tables are dirty and litter not removed with loads of teenagers 🤣

Absolutely disgusting, food laying on tables, the floor and any other surface...lots of staff in but nobody cleaning the place...will be a long time before I come back to this one.

Very slow at getting ur order out to busy with delivero

A bit hit and miss, but it's a busy place

Situated perfectly upstairs as you can sit watch world go by tucking in to your favorite food

Very clean. Steakhouse stack not very exciting. Better with a quarter pounder

Missing half the order second time this week don't know they can keep getting away with their incompetence

Rubbish received cold food, missing items

Cheese bites tasted mouldy and toilets were a state currently feel ill

Went to Drive-Thru asked for a McChicken Sandwhich meal, Large. Recieved a large McSpicy Meal, Large.

Ordered a delivery through just eat. Yet again items missing from the order. Bags sealed so know it wasn't the driver. Its a common theme from this location. Even when using drive through I have to return. Shambles of a place. How hard is it to check an order before allowing food to leave. When you phone the location the customer service is appauling.

No sauces ever remembered, dry bland chips, no straws or napkins. Not good.

Absolutely ❤️ 💯 great i just love there coffee latte x

In and out wats fast food all about

Took 40 mins to be delivered and it was stone cold ...burger was all mashed up and only 4 nuggets in 6 nugget box they need to step up.there game and train their staff better 😒

Used the drive thru to order food. Waited 5 minutes to place my order when I got home with my food I discovered that 2 items were missing. Phoned the restaurant and spoke to the duty manager who apologized for the poor service and asked me if I was going to come back for the items that were not in the order. I asked for them to be delivered but I was told that wasn't possible so my name was put in to a book so I could claim them back the next time I was in the restaurant. Great service (not) McDonalds I don't think I'll be back for any future orders 🙄🙄.

Was served by a friendly male. Paid and moved onto next window for collection. Was asked to park up in waiting bay. No waiting bays were available as they were all full of people waiting already. Waited about 8 min. Food was brought out and even though we waited the foid was warm and fries were definitly fresh out the fryer.

Just had coffee and 🍪 staff very efficient.

Yet again they can't get a order correct what's the point ov ticking the boxes for sauces with selects and nuggets and you don't get them a large chips short and two toffee apple pies too this is not the first time iam actually sick ov the place the amount of refunds applied from just eat they must think iam taking the piss

Nice one well handy when finished the shopping for a meal.

Nice friendly staff. Food as you can guess was the same as any other mcds

Good place to stop in after your shopping. Great location.

Honestly never been to an establishment that cares less about their customer service, hiring young people is not always the issue however in this shops circumstance the training they receive is shocking, many times now I have been to this location and the service is Abysmal, this is not only me that feels this way, you would think being a large franchise they would be expected to do better but it never changes

guy serving us got our order wrong and rushed us so he could stop serving us faster. food quality was disgusting and the regular fries had more than the large fries. the managers were treating their staff poorly too!

Ordered and paid for a double quarter pounder with cheese. Got home to find it was a single quarter pounder. Don’t go to this restaurant until they’ve hired people with IQ’s bigger than the food they sell. Absolutely useless !!!!! If corporate McDonald’s we’re aware of this place, I’m sure they’d shut it down !!!

good service and fresh burger...busy shop defo one of the best.....just been again totally new team of workers....got a salty dbl quarter pounder and cheese..?..c'mon.guys ..sort it out...

First time visit here. Staff very friendly and helpful. Food/drinks excellent. Won't be my last

It's McDonald's, it does half the job if you go to the drive thru, by the time you get home you realise they've missed a third of the order.

great service from a nice we lad called charlie. gave me sauces and asked me about my day and made me feel alot better as i was having a bad day, definitely going back again. give Charlie a promotion

Ordered a very simple order it took nearly 10 mins to come restaurant was quiet and could see staff in back wandering doing nothing. Order arrived wrong and what was there was absolutely swimming in grease it was inedible the server took them away for a replacement leaving me waiting for another 10 minutes and my other items were freezing at this point I don't want the food the staff were hopeless nobody wanted to help and all this over plain cheeseburgers. Shocking service.

Food was cold and tables dirty. Barbra was awful serving and dropped my drinks wouldnt go back

Awful..dirty...would not return

Terrible once again photos say it all

30 min wait at 2pm for 3 meals fast food mmmmmmm not today ....

Buns burnt, chicken overcooked and missing one packet of fries from the order. I'm sure it could be worse. Oh wait, the fries were also soggy and undercooked!

Food was tasty, ordered via the app, so was fresh. Far better than my 2 local ones

Ordered through drive through. I had to go back as they hadn't supplied us with any straws for our drinks or sauces. Food was freshly made.

Staff offhand with customers. Air con far too high, told by member of staff they have no control over it !?!?!?!?!? Delivery drivers take up disabled spaces, which are limited anyway.

Waited an hour and a half for the food (delivery) received the food half my food was missing and other half was frozen was horrible never ordering from here again

Terrible again from McDonald's burnt fillet, large fries half empty, and staff don't utter a word when serving, just blank faced handing over the food. Shocking.

Is it worth giving a review to this place? Good or bad service nobody from McDonalds seems to reply. Looks like they're happy just taking our money.

The place was not busy but the food arrived 25 minutes after it was ordered and only after a complaint. It took so long the coffee was at drinkable temperature!

Drive through got 4 stars bc it was a little busy. Food is McTasty 😂

It's mcdonalds. You don't need to read reviews

Ordered food multiple times always something missing don't answer phones absolute joke 🙄 sort your staff

The disabled toilet downstairs was out of order due to a broken lock this is unacceptable for disabled users to have to go upstairs to go to the loo too far to have to wait for the toilet