McDonald's in Derby

Poor service via drive through.

Still waiting at the drive thru 35 minutes after arriving and ordering food. If you're in a hurry or hungry don't expect any form of speedy service here. Ended up having to go in only to be told the order had already been sent out. Total waste of time

Drive through a waste of time every single time can you park up in a bay we are waiting for something omg the meteor centre being the worst

order late going by tracking and food stone cold could not eat it

Yet again same problems. Driver stands waiting for ages while the food sits somewhere getting cold. eventually the driver gets the food and delivers it cold and somehow that's acceptable. For saying the restaurant is a 2 minute drive this shouldn't be happening. order from Asda McDonald's even though it's many times the distance food gets delivered got sometimes

Was waiting an hour for the food to even be given to the driver, and when the food got here it was near enough stone cold

Ordered through the app. Order was delivered with items missing. Called them up and wouldn't redeliver food.

Chips were stale and cold, the rest of it was OK.

When ordering delivery was advertised as 20-30 mins. It arrived 50 mins, and everything was stone cold! It was clearly not made to order. Not very happy!

That use to be a nice McDonald's bedore the refurbishment. But i think they forgot the hot chocolate mac, as that was the worse one ive had in a very long time.

chips emptied out into the bottom of the bag so bit of a mess

Half of my coke was spilt and the bag arrived dripping. The chips were cold

25mins waiting for my order. Only half the lights were on inside and the new refub makes it look, half finished, with chip board up and the counter/collection area looks like a funeral parlour. No life in there at all

Plus my food was cold and hot chocolate had no sugar. Poor service.

Ordered missed straws and sauces

Turned up in time but the coldest food I’ve ever eaten. I watched the driver bringing it on the app, he came straight to my home very quickly! The food must of been cold before it left McDonald’s! Very disappointed

A special mention to Rita one of the floor service staff who was very friendly and helpful throughout our visit x

It's a shame that they spent all that money and time in remodeling the restaurant to make it look modern and bring it up to date, that they forgot to train the staff in politeness, professionalism and service. The staff were rude and didn't care that they messed up my order, which did take 10 minutes to arrive. Very disappointed. I probably won't be going back there. I can find better service elsewhere to spend my money on.

Waited for nearly 10 mins at an empty drive thru, no problem. Hot drinks and milkshakes missing from menu. One thing I ordered was a chocolate cookie, get to the window and they say sorry we only have the brownie left I said no prob can we remove it from the order then. Then just before paying said oh no we do have 1 cookie left. So paid for it. Asked to park up for another 10 mins, food finally came out, single cheese burger missing (from a really small order). Chips freezing cold. Went inside to get the cheeseburger, they gave a double instead that was also really cold. Get home and the ‘cookie’ is actually a brownie inside a bag labelled cookie, so paid for something I specifically said I didn’t want! Just very odd service any almost every item wrong or cold

Two orders in a row we’ve received no fries with any MEALS and nothing has been done about it either time not even a refund for the fries alone

Horrible service always forgets food the refuses a refund it’s a joke

Over half the food not delivered

Just awful. Food is aways stone cold when ordering delivery. Avoid!!!!!

Appalling🤬🤬🤬. Why can't all Derby McDonalds be as excellent as the one at the Wyvern??!!? I chose Meteor Centre as it's open again and closer to home. I couldn't do 'drive through' myself, as I don't have a car, and unable to drive anyway due to injury/illness. Order was late. Courier didn't seem to know what he was doing, or how to deliver the package!! Wrong food/order delivered. The whole order was wrong. Stone cold. Drink had spilt over inside the package. The cost of the order I received, was much less than what I'd originally paid for too! I rang McDonalds, who told me to contact the driver as they couldn't!! How the heck do I know who the driver is?? I couldn't find any courier details either via Just Eat app. Staff then told me to come in and get my correct order. How could I, why should I, and that's why I ordered take away in the first place.... due to motorbility issues and illness!! How about McDonalds contact the courier and sort the correct order to be redelivered !!!!?? Ultimately I've had to submit a claim through Just Eat. Their automated reply states it will be a few days before I get a response!! So, I was left out of pocket and no meal. Not acceptable. Yet the world can split a ruddy atom!

food was freezing and the driver had another 3/4 orders in the bag and the bad wasn't even closed to keep the heat in..... so I hate to be the people after me as there food will be freezing as well

The bacon in the bacon rolls tasted off, either freezer burnt, inproperly stored or undercooked. The wrap was good :) hash browns were tasty

Some food unavailable, which is disappointing. So breakfast menu was severely limited. Of the items available, they took ages to arrive at our table. Some of the food was piping hot and some was stone cold. Overall a very disappointing experience, made worse by items missing from our order and no staff around for help. I would avoid this branch at all cosy.

Cold fries, several items missing, delivered later than originally advised and eta kept getting later as the journey went on

large drink spilled in the bag ruining the straws and the other drinks very poor, fries were just thrown in the top of the bag and went everywhere, Breadsall should of stayed closed

No food delivered, only the drinks.

Terrible service, never ordering via just eat again. No fries x2, the triple cheeseburger ordered came as a double and none of the sauces arrived. All food was cold, woeful avoid like the plague!!!!!

After months of a really terrible location, repeatedly making incorrect orders and shocking customer service when calling up to complain. Very rude drive through staff, a ridiculous slow waiting time (please park up for a single cheeseburger that came cold 15 mins later) I was happy it was having a make over and hopefully new staff. Until today my drive through experience of "Yeah, what's your order" followed by "sure you don't want anything else like" I think I'll give it a wide miss from now on

food took about 1 hour just for coffee and a pie it was just ridiculous and when I got it they did not put it in the right packaging. the place was better when they did not do up the place.

Always a nice restaurant to stop at

This restaurant has been closed for refurbishment

I've ordered 20 chicken nuggets and their's only 12 there?

I recently visited this McDonald’s location and was pleasantly surprised by the consistency and quality of the experience. McDonald’s has perfected the art of fast food, delivering reliable and tasty meals that satisfy cravings without breaking the bank. The restaurant was clean and well-maintained, with a modern and inviting atmosphere. The staff were friendly and efficient, ensuring that my order was taken promptly and prepared quickly. The menu offered a wide variety of options, from classic burgers and fries to healthier choices like salads and fruit.

Terrible, when you order these deals you do not get the option to add or deduct products you want or have an allergy to.

How do you send a coffee instead of a hot chocolate you thick

Never recommended resturant, rude teenage staff, no gloves when they cooking

delivery driver very polite. thx

A bit of a wait through the driver through but that can't be helped. Just like any other McDonald's

wrong order delivered would like a refund

Good fresh food, and quickly made.

Order 2 x McFlurries was sent 2 mini McFlurries, both were completely melted. Coke was spilt and completely empty

Always ask for a plain cheese burger always come s with all the sauce onions ect. Always cold what a waste of time. Haven’t been for a year won’t b coming back

excellent service. driver very polite

Chips were cold and soggy and the burgers were also cold

Little long of a wait to order and to get food. Worth the wait

the food is cold doesnt taste as good as normal and presentation is shocking could of been way better.

This place was good until they took their cooking and listening skills down to a whole other basement I asked for a completely plain burger in the drive thru then when I got my food the burger was wrong so I handed it back and when I got it again I went home after I arrived home i opened my burger to find it... You guessed it WRONG even after clarifying face to face i want it plain and the atmosphere in this place sucks. I would not recommend unless you want a mystery burger

We ordered our food and it came and the delivery driver pasted us our meals with no drinks that we ordered with our meal he told us he was going to go back to mcdonalds to get our drinks and it has been about 25 minuets and still not arrived back

The food was cold when I received my order, and to much packaging just for few items.

would give ZERO stars if i was able. old burned cold disgusting fries!

absolutely freezing cold again sat and watched delivery 4 stops before he got to ours so once again ice cold

food got delivered to the wrong address first . food cold and drink spilled everywhere

Wrong drinks I ordered a latte and a tea But got a coke and mcflury

honestly the worst maccies. always messes up the food. and not once have I have had a delivery where they have actually remembered condiments. if I pay for sauce why would I not receive it. they honeslty need to shape up

Friendly staff but food was cold

missing items, rest stone cold awful just awful.

Food they sent was ok but they never EVER send the full order, this time we were missing 4 lots of fries so nobody had a full meal and when I called to ask them to deliver them the answer was sorry can't but I can pay £4 delivery and they'll send them. ok refund?sorry cant Before I could say anything the rude B***h put the phone down on me. Customer service.....shocking

freezing cold again... doing more orders 1st resulting in this one I've cold

the burgers ordered was completely wrong

Missing all my chips and my other cheeseburger

Chips were thrown in ordered large meal and medium barely any chips and sauce had split onto the burgers boxes and chips cold

just what we wanted. wasn't cold .and yay they remembered the straws

satisfied with service thankyou

Always getting orders wrong , missing items every time we order . Attitude of staff is awful as well , when you go in store as well.

Driver left food outside house didn’t even ring bell or knock on door

Ordered on the screen, receipt didn't print and the order number only briefly flashed up then disappeared so know idea what number to respond to. Asked a staff member if she could check what my number was, she just said the other staff would read what's in the bag (which they weren't doing at all) and walked off. She did this twice. Eventually I asked someone else who just checked a screen and told me my number. Order took ages and the chips were cold. Nuggets were nice though. They need to change the screen software so the number stays visible for longer if printing fails. Update: tried this place again. 20 minutes sitting in the car waiting for chips and a cheeseburger. Awful.

It's McDonald's what more us there to say....

Took the grandkids and ate in. Ordered online and first class food was delivered promptly to the table by a very friendly member of staff.

food was cold even though it arrived on time looked like yesterday's food aswell a lot of the chips were brown like they had been re heated no straws or sauces again very disappointing honestly

food did come early but was still only just warm which was not good as it should of been hot which makes me think it had been hanging around for a while before it was ordered and the coffee had spilt over the napkins ,but at least the delivery man did knock on the door this time , i only normally get mcdonalds once a month as it seems to be a thing that food is delivered only just warm,even the coffe was just warm ,it puts me off ordering as i just end up dissapointed every time i order breakfast.

Not as good as other McDonald's in Derby. Chap was using his bare hands to put the fries in the box which put us off that. Burger was lacking sauce and the outside tables were filthy. Will more than likely go to the Wyvern branch in the future.

Every time we order from this McDonald’s they forget the dips, which is frustrating when ordering chicken share boxes.

Ordered a 4 chicken nugget happy meal and got only 3 nuggets

Never even got it he walked up to the door and said meal fell over so was ruined get a refund

Good fast food services, easy service, established menu

It's a maccies what more can I say

No napkins, no sugar ect, split drinks and fries all over. never had any problems from the other McDonald's I'm the area, I'll be using the others in future.

Cold food yet again. Ring the restaurant to ask why driver been there 20 mins. Was told the food was being given to the driver at time of speaking. came another 25 mins later cold . Don't order from this restaurant

absolutely frozen chips reheated became chewy and nasty

burgers stone cold, that's the last time I'm ordering

chips were cold & floppy, all chips were in the bottom of the bag, not one chip in the boxes, 20 chicken nuggets ordered & not one sauce sent. cold burgers, disappointing

No straws, no maple syrup for pancakes. Every time I order they forget something. Absolutely shocking. How is my son supposed to eat these dry pancakes with no syrup. I won't be ordering with mcdonalds again.

Food was absolutely shocking. Never again. Sauce missing x5 that I paid for. Half full cold chips. Cold food. Dog was happy tho.

Had no onions or mustard on the burgers :(

Ordered via drive thru ,only 3 cars in front in queue but after waiting 10 minutes I reversed and drove off. If someone's order isn't ready, what happened to the parking bays. If you you can't cope, and going to be a delay you should let the customer aware before ordering. Terrible service. Drive thru is meant to be quicker, will not use this macs again. Not that they care

the wrong order has been delivered at alot less value and I am still hungry and dissapiointed with the delivery service

Open 24 hours should mean open 24 hours. Was closed this morning. No sign on the door or anything. Just door locked.

I didn't receive the ice cream I ordered....

started at 11.25 ended up almost 11.50 the mcflurrys had tipped Over was dripping all out the bag, there was pickles on the big mac even though I'm allergic and the food was freezing... just eat wasn't much help either

Order not arrived.. think may have delivered to 1 of my neighbours

no issues with just eat, but yet again Mcdonalds forgot the sauces.

Was decent.. on time & warm. Only minor grumble was that asked for no mustard, but got no onions instead.. nothing major

Alot of the food was cold and the coke drinks were flat and had no ice

My food was all cold I am not happy

I ordered pancakes for breakfast. Pancakes had clearly been waiting there for some time. I then had to come back to the counter as the woman had not put Syrup or cutlery in with my pancakes.

Absolutely disgusted with both mcdonalds and just eat, ordered breakfast, received the drinks and somebody else's drink but no food at all, phoned McDonald's and was told there's nothing they can do contact just eat for a refund, did just that and got told by just eat "customer service" that I won't be getting my money back, absolute joke, every order is either missing items or just wrong, get your act together and learn to double check things before sending them out