Based on 3.171 opinions finded in 3 websites
Based on 3.171 opinions finded in 3 websites
Nº 352 in 542 in Newport
Opinions
chips came absolutely inedible, somehow a “freshly cooked” fillet o fish came stone cold and got to give my hats off to them because they somehow even made the mc flurry a disappointment and even gave us the wrong coke what a joke
Grace Green . 2024-10-21
MORE AT Google
Wrong food order again!!!! Its not difficult.
John Redpath . 2024-10-20
MORE AT Google
Very slow service as well as being given someone elses meal . But food quality very good.
steven ferris . 2024-10-01
MORE AT Google
Ordered on app for table service, 20 minutes later no food arrived. Approached counter, nothing on their system, no reference number on the app. Very professionally dealt with by the staff but this has happened twice in the last few weeks. Food was great when they sorted it but worrying how you can order and pay with nothing showing on their system.
Ian Bright . 2024-09-19
MORE AT Google
Ordered mcflurrys, they were barely half way full, asked them to top them up they said they would then just folded down the top bit as if that was going to make it seem like more was in there?! And then just handed them straight back! Not a couple minutes down the road and had already melted, waste of money and not value for money either.
Chloee . 2024-09-08
MORE AT Google
Although today was the launch of the Grimace Shake, the restaurant was packed, orders where backed up, delays at the tills, and more focus were on delivery orders rather than customers within. The serving staff were less than friendly, and multiple customers commented on their poor experience. The food was tasty, but the overall experience was less to be desired.
Tom Rolfe . 2024-08-29
MORE AT Google
I really enjoyed my recent visit to McDonald's and getting the free hot drink with the delicious food!
Rosemary Kenny . 2024-08-25
MORE AT Google
Typical McDonald's. No hot chocolate available. Ate in - quite a lengthy wait as it did not appear to be very busy. Was given wrong drink but it was changed.
GT B . 2024-08-20
MORE AT Google
Quality of food below standard. Found decayed chips 🍟 in the takeaway.
Rajendra karki . 2024-08-15
MORE AT Google
Been charged £6.08 for a sausage and egg meal, this included a hashbrown and a coffee. They sell a sausage and egg muffin with a coffee for £2.79. This means that I paid over £3 for a single hashbrown. Absolute rip off. Never going there again. Anybody from the restraunt want to explain that pricing strategy?
Loojis Htc . 2024-08-07
MORE AT Google
did not arrive sorry & got in touch with justEat about it
Andrew . 2024-08-06
MORE AT Just Eat
missing items from my order. request a refund but don't always get it refunded. it's not fair if I am actually missing items. I only ever request when I am actually missing things!
Catherine . 2024-08-06
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excellent hot food. Great service
Kirsty . 2024-08-05
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Forgot the jam for both porridge and muffin.
Ben . 2024-08-03
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I’m a delivery driver and I pick up around 95% of my deliveries from here. I would like to give a special mention to David (Shift Manager) who always makes me feel so welcomed and appreciated whenever we meet. The staff in general are all so welcoming which is why I prefer to deliver from here. However there is a small minority of staff who think they are God’s gift and have a bit of an attitude.
Fahim khan . 2024-08-03
MORE AT Google
I have ordered food to the wrong address how do we get our food?
Kacie . 2024-08-03
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Great hot food. but didn't get my drink with my mc chicken sandwich meal.
Kirsty . 2024-08-03
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No Sauces x5 (Not Drivers Fault) Mcdonalds forgot
Ne . 2024-08-02
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Missing items called restaurant no answer as always
Elysa . 2024-08-02
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no hamburger in my mix n match
Moreen . 2024-08-01
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Not bad, but they are properly packaging drink. Drink package always bad.
Abdul Kaium . 2024-08-01
MORE AT Google
I’m mowing my sauce that I paid for
Darnell . 2024-08-01
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Great service from just eat.shame it couldn’t be said about mc Donald’s,there is always something missing from an order .
Donna . 2024-08-01
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I ordered 2 med diet cokes & 2 ice creams plus 2 wraps & chips. the wrap & chips were OK, but in a separate bag was the drinks & Ice cream, the drinks had fallen in the bag & were leaking out of the bag, so we refused delivery & the lad said he would return with replacement that was 6.10pm it's now 7 .05 is he returning,spoiled our takeaway
Catherine . 2024-08-01
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driver was fantastic and polite but the food was cold
Demetrio . 2024-08-01
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maybe try employ someone with atleast one gcse so they can read!
Jack . 2024-07-28
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food is cold and has just been thrown in the bag, food out of packaging and the seal has been tampered with not impressed and the driver was not very polite and took one hour from order to delivery. Disgeraceful
Claire . 2024-07-25
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Delivery driver was rude and wanted to get in my face
Kenny . 2024-07-24
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"I always tell people to take the high road, so there's more room for me on the low road." - Tom Haverford West Customers being shady is not something that can be controlled most of the time, but what do you expect from Newport? It's alright here.
Clark Estrada . 2024-07-23
MORE AT Google
Nice and quiet early in the morning. Car park has a weird bend in it, wouldn't like to try it when it is full of boy racers.
Ray Ok . 2024-07-23
MORE AT Google
Lied about delivering food after making me wait for over an hour from original delivery time.
Claire . 2024-07-23
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Great hot food but also forgets the ketchup with happy meal.
Kirsty . 2024-07-22
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food was cold and missing drinks. Large fries had less in them than another order of medium fries
Russell . 2024-07-19
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We ordered drinks and mcflurries due to the heat, and they forgot the mcflurries! McDonald's in Harlech Retail is really going down the pan as this is not the 1st time they have forgotten items, only in this weather, you'd think they'd be more on the ball!
Victoria . 2024-07-19
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Just went they to pick up a delivery for Uber, before I was trying to pick the order already cancelled 😡 they guy who works in McDonald’s didn’t have no clue what he was doing no communication terrible service utterly shocking this bad for the drivers
Zoynal Abedin . 2024-07-18
MORE AT Google
missing big mac from 2 burger and fries deal
Iestyn . 2024-07-18
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driver brought the food in just a normal shopping bag so it was luke warm by the time it arrived.
Lesley . 2024-07-18
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cold squashed food and missing items!!!
Samantha . 2024-07-18
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Missing iteams my daughters chicken nuggets only thing she eats and drinks I only order from here as daughter autism she eats the nuggets but so many times the order is wrong it's shocking how many times items missing
Annemarie . 2024-07-16
MORE AT Just Eat
Every time I order from here there’s always items that never come i always have a crying kid cuz items are missing then im having to pay again for an item that I’ve already paid for with the cost of living situation it’s a nightmare that im having to keep re paying for things understand it’s busy and loads of orders are places but if I pay for something I except it all to come!
Sherrie . 2024-07-16
MORE AT Just Eat
My food made both me and my child throw up the quality was poor and this is unacceptable I want my money back
Evan . 2024-07-15
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Every time I order mc Donald’s they always mess my order up
Aaliyah . 2024-07-15
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ordered a double cheese never got it
Lucie . 2024-07-14
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All there (for a change) and on time thank you
katie . 2024-07-12
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Driver got lost I had to go out to him. You missed part of the order.
Natasha . 2024-07-09
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Food didn’t arrive it arrived to a wrong address
Katie . 2024-07-08
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everything we order there is something wrong either cold, not cooked or items are missing will not be ordering from here again
Claire . 2024-07-08
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This is my first time trying just eat, the courier was very kind, my food arrived hot, my order was slightly messed up (giving me a burger instead of a McFlurry) but overall the service was great
Kai . 2024-07-07
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Exellent hot food but didn't get happy meal drink which was a fanta orange.
Kirsty . 2024-07-04
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Lots of complaints on this site are about missing or incorrect orders on deliveries. 🤔 I order and pick up in store and never have a problem 😀 apart from wait time is getting increasingly longer due to the amount of deliveries being collected. Will use this McDonald's again.
Leanne Edge . 2024-07-02
MORE AT Google
Thank you for my order food was nice and hot
Terri . 2024-06-30
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Food was cold, all my drinks had fallen over leaving a bag full of pop dripping all through my house
Craig . 2024-06-30
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Chips and burger was Colded not happy
Shane . 2024-06-29
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Only 2 drink shows up, after i spent 20 pound odd worth of food, shocking never order fron here again
Georgina . 2024-06-29
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I work at the Tesco next to it and go to McDonald’s a lot. Every time I come to this location I am always disappointed. The food is rarely warm, today it took over 30 mins to get my order and everything was cold. No ice in the Coke, burger was slapped together with mayo everywhere in the box and the McFlurry was melted. 99% of the time I eat here I want to make a bad review but always can’t as I’ve been waiting so long for my food I’m running late to come back from my break. Management are shambles especially the male with the short hair and a beard, who was on shift at the time of making this review, and staff have a can’t be asked attitude behind the line and customer service wise. It’s a shame as id like to enjoy a quick, easy and tasty meal on my break which gives me something to look forward to but always end up with this bottom end cold and disgusting standard of food which is never expected at a McDonald’s or any other one I’ve been to I would avoid at all costs and go to the McDonald’s off the harlequin roundabout named Lyne road.
Alex Burley . 2024-06-25
MORE AT Google
The food arrived cold and not only that wrong items were sent absolutely abysmal will not be ordering from here again
Katie . 2024-06-23
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Total wrong order just eat don’t want to help because I could provide phot evidence of what i had receive as it was already in the bin ???
Cerys . 2024-06-22
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Delivery driver was very friendly
David . 2024-06-21
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as usual wrong items delivered no sauces completely wrong items in fact come and get this out of my bin absolute joke
Katrina . 2024-06-21
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Driver didn’t even attempt to deliver the food, drove to the end of the street and drove out
Mandy . 2024-06-21
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food that cane was freezing and missing meals
Aysha . 2024-06-21
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They were a bit busy but that's normal now due to justeat an the other apps. Staff are always attentive and pleasant at this McDonald's.. if it's busy just chill and your visit will be a good one, please remember to treat people how you want to be treated..✌
Zero One Three . 2024-06-20
MORE AT Google
Always getting order wrong lately or items missing and this isn’t the first time. Can never get hold of the restaurant by the telephone number either.
Jessica . 2024-06-19
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Delivery driver wouldnt come through the gate to deliver
Kerry . 2024-06-19
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Missing a whole meal and 2 drinks
Nicole . 2024-06-18
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I’m sorry but it says “delivered” and I didn’t get my food??? it’s HAS NOT been delivered to my house??? I want a refund.
Paulina . 2024-06-18
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didn't receive the order at all!
Claire . 2024-06-18
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A 1 star is the least it'd let me do! Few times now I've ordered from here and every single time something missing. It's usually a dip, but to miss off a whole happy meal but remember to add on the 49p fruit bag is just beyond me. We just got back off a family weekend away, kids wanted one, and excited, to find out they "forgot" my 3 year old daughter happy meal, I'm fuming to say the least. Taking it further!! Sort it out. Bunch of lazy idiots.
Lauren Gee . 2024-06-16
MORE AT Google
Drink spilled everywhere. Half drink missing. Please can we be refunded. I’ve taken photos for proof
Paul . 2024-06-16
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No syrup for the two orders of pancakes! No stirrers or sugars for the latte! Latte spilled out. Kids now can’t eat their breakfast! Shame
Lauren . 2024-06-16
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Missing the quarter pounder with cheese it was not delivered
jodie . 2024-06-15
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Didn’t get food or even the money for a refund, I’ll be ordering else where for now on.!!!!
Geraint . 2024-06-15
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No drinks and food missing range restaurant no answer
Elysa . 2024-06-12
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One of the drinks where crushed in the bag
Christopher . 2024-06-12
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Missing food once again, no breakfast wrap. Always happens with the same McDonald’s
Daniel . 2024-06-08
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missing items and the store doesn't seem to answer your calls
Terri . 2024-06-07
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Forgot straws and the milk from one of the happy meals
Grace . 2024-06-06
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Bad , I spent nearly 35 pounds and got wrong order
Zoe . 2024-06-03
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Absolutely freezing cold when in the bin
Casey . 2024-06-02
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Not a big order but they completely got it wrong. Missing chips for both meals and wrong drink.
Ben . 2024-06-01
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Food got stolen by driver I wouldn't recommend.
tom . 2024-06-01
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Rating a McDonalds seems pointless. But this place is so bad it deserves a special mention. They have never got an order right. Not once. Always something wrong. From freezing, old, funny tasting fries, to poorly constructed burgers always missing or containing ingredients you expected or requested not be in there. But the worst crime of all is the service. Its truly awful. They refuse to answer the phone to deal with complaints. Just avoid it.
Matt Foxtrot . 2024-05-31
MORE AT Google
Every time I order from here there is items missing, so thank you again, a refund isn’t good enough when the kids are looking forward to a treat
Mandy . 2024-05-30
MORE AT Just Eat
Whole order was incorrect I did not order any of this, not happy at all
Perry . 2024-05-30
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Ordered orange fanta got cola, order the hat trick ask for no ketchup or onions, just wanted cheese and mustard, all i got was 3 burgers in the bun.
William . 2024-05-29
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Lovely to have the iced latte's back 🤤
Cat . 2024-05-29
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Great food but didn't get my dips
Kirsty . 2024-05-29
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always messes my order up get worse this place is
David . 2024-05-29
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fries were cold and horrible rest was OK
Carole . 2024-05-27
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Food is freezing cold and late
Sophie . 2024-05-26
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Everytime I order lately something is always missing .
Simone . 2024-05-26
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paid for a large drink and got given a small!!! waited over an hour for my food and it’s cold
Tiannah . 2024-05-26
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Food is freezing cold , things in order also missing
sophie . 2024-05-26
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Place looked dirty and messy. Food warm, fries cold
Dawn Williams . 2024-05-21
MORE AT Google
Absolutely unbelievable this is disgraceful the food was missing. The food was cold. I’m an old bold man
Georgia . 2024-05-19
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Wrong items. Unable to contact anyone
Martyn . 2024-05-19
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Really unhappy with my order as I’ve ordered extra in my muffin as I share with my daughter because she only eats the egg and suasage on its own & a cucumber bag I’ve paid what I wanted and didn’t receive it now my daughter is really upset and crying . I would like a refund
Aaliyah . 2024-05-19
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Missing apple pie as always something missing
Chantelle . 2024-05-18
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Order was correct just came a bit cold unfortunately
Alysha . 2024-05-16
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Ordered a chocolate milk shake and got strawberry don't like strawberry so threw it out waste of money 😒
Mark . 2024-05-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Lovely food. Quick service, and massive shout out to Cath who was absolutely amazing. Made us feel so welcome. Will definitely return
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Cancelled my ordered 10 minutes before it was due and turned off new orders. Can't be bothered to get the full menu onto Uber to order either. Everywhere in Newport market is turning into a joke. Left me an hour late with no food this evening, I wouldn't have ordered if I had known it would be cancelled!
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