McDonald's in Newport

chips came absolutely inedible, somehow a “freshly cooked” fillet o fish came stone cold and got to give my hats off to them because they somehow even made the mc flurry a disappointment and even gave us the wrong coke what a joke

Wrong food order again!!!! Its not difficult.

Very slow service as well as being given someone elses meal . But food quality very good.

Ordered on app for table service, 20 minutes later no food arrived. Approached counter, nothing on their system, no reference number on the app. Very professionally dealt with by the staff but this has happened twice in the last few weeks. Food was great when they sorted it but worrying how you can order and pay with nothing showing on their system.

Ordered mcflurrys, they were barely half way full, asked them to top them up they said they would then just folded down the top bit as if that was going to make it seem like more was in there?! And then just handed them straight back! Not a couple minutes down the road and had already melted, waste of money and not value for money either.

Although today was the launch of the Grimace Shake, the restaurant was packed, orders where backed up, delays at the tills, and more focus were on delivery orders rather than customers within. The serving staff were less than friendly, and multiple customers commented on their poor experience. The food was tasty, but the overall experience was less to be desired.

I really enjoyed my recent visit to McDonald's and getting the free hot drink with the delicious food!

Typical McDonald's. No hot chocolate available. Ate in - quite a lengthy wait as it did not appear to be very busy. Was given wrong drink but it was changed.

Quality of food below standard. Found decayed chips 🍟 in the takeaway.

Been charged £6.08 for a sausage and egg meal, this included a hashbrown and a coffee. They sell a sausage and egg muffin with a coffee for £2.79. This means that I paid over £3 for a single hashbrown. Absolute rip off. Never going there again. Anybody from the restraunt want to explain that pricing strategy?

missing items from my order. request a refund but don't always get it refunded. it's not fair if I am actually missing items. I only ever request when I am actually missing things!

did not arrive sorry & got in touch with justEat about it

excellent hot food. Great service

I’m a delivery driver and I pick up around 95% of my deliveries from here. I would like to give a special mention to David (Shift Manager) who always makes me feel so welcomed and appreciated whenever we meet. The staff in general are all so welcoming which is why I prefer to deliver from here. However there is a small minority of staff who think they are God’s gift and have a bit of an attitude.

I have ordered food to the wrong address how do we get our food?

Great hot food. but didn't get my drink with my mc chicken sandwich meal.

Forgot the jam for both porridge and muffin.

Missing items called restaurant no answer as always

No Sauces x5 (Not Drivers Fault) Mcdonalds forgot

no hamburger in my mix n match

Not bad, but they are properly packaging drink. Drink package always bad.

I’m mowing my sauce that I paid for

driver was fantastic and polite but the food was cold

I ordered 2 med diet cokes & 2 ice creams plus 2 wraps & chips. the wrap & chips were OK, but in a separate bag was the drinks & Ice cream, the drinks had fallen in the bag & were leaking out of the bag, so we refused delivery & the lad said he would return with replacement that was 6.10pm it's now 7 .05 is he returning,spoiled our takeaway

Great service from just eat.shame it couldn’t be said about mc Donald’s,there is always something missing from an order .

maybe try employ someone with atleast one gcse so they can read!

food is cold and has just been thrown in the bag, food out of packaging and the seal has been tampered with not impressed and the driver was not very polite and took one hour from order to delivery. Disgeraceful

Delivery driver was rude and wanted to get in my face

Lied about delivering food after making me wait for over an hour from original delivery time.

Nice and quiet early in the morning. Car park has a weird bend in it, wouldn't like to try it when it is full of boy racers.

"I always tell people to take the high road, so there's more room for me on the low road." - Tom Haverford West Customers being shady is not something that can be controlled most of the time, but what do you expect from Newport? It's alright here.

Great hot food but also forgets the ketchup with happy meal.

We ordered drinks and mcflurries due to the heat, and they forgot the mcflurries! McDonald's in Harlech Retail is really going down the pan as this is not the 1st time they have forgotten items, only in this weather, you'd think they'd be more on the ball!

food was cold and missing drinks. Large fries had less in them than another order of medium fries

cold squashed food and missing items!!!

Just went they to pick up a delivery for Uber, before I was trying to pick the order already cancelled 😡 they guy who works in McDonald’s didn’t have no clue what he was doing no communication terrible service utterly shocking this bad for the drivers

missing big mac from 2 burger and fries deal

driver brought the food in just a normal shopping bag so it was luke warm by the time it arrived.

Missing iteams my daughters chicken nuggets only thing she eats and drinks I only order from here as daughter autism she eats the nuggets but so many times the order is wrong it's shocking how many times items missing

Every time I order from here there’s always items that never come i always have a crying kid cuz items are missing then im having to pay again for an item that I’ve already paid for with the cost of living situation it’s a nightmare that im having to keep re paying for things understand it’s busy and loads of orders are places but if I pay for something I except it all to come!

Every time I order mc Donald’s they always mess my order up

My food made both me and my child throw up the quality was poor and this is unacceptable I want my money back

ordered a double cheese never got it

All there (for a change) and on time thank you

Driver got lost I had to go out to him. You missed part of the order.

Food didn’t arrive it arrived to a wrong address

everything we order there is something wrong either cold, not cooked or items are missing will not be ordering from here again

This is my first time trying just eat, the courier was very kind, my food arrived hot, my order was slightly messed up (giving me a burger instead of a McFlurry) but overall the service was great

Exellent hot food but didn't get happy meal drink which was a fanta orange.

Lots of complaints on this site are about missing or incorrect orders on deliveries. 🤔 I order and pick up in store and never have a problem 😀 apart from wait time is getting increasingly longer due to the amount of deliveries being collected. Will use this McDonald's again.

Food was cold, all my drinks had fallen over leaving a bag full of pop dripping all through my house

Thank you for my order food was nice and hot

Chips and burger was Colded not happy

Only 2 drink shows up, after i spent 20 pound odd worth of food, shocking never order fron here again

I work at the Tesco next to it and go to McDonald’s a lot. Every time I come to this location I am always disappointed. The food is rarely warm, today it took over 30 mins to get my order and everything was cold. No ice in the Coke, burger was slapped together with mayo everywhere in the box and the McFlurry was melted. 99% of the time I eat here I want to make a bad review but always can’t as I’ve been waiting so long for my food I’m running late to come back from my break. Management are shambles especially the male with the short hair and a beard, who was on shift at the time of making this review, and staff have a can’t be asked attitude behind the line and customer service wise. It’s a shame as id like to enjoy a quick, easy and tasty meal on my break which gives me something to look forward to but always end up with this bottom end cold and disgusting standard of food which is never expected at a McDonald’s or any other one I’ve been to I would avoid at all costs and go to the McDonald’s off the harlequin roundabout named Lyne road.

The food arrived cold and not only that wrong items were sent absolutely abysmal will not be ordering from here again

Total wrong order just eat don’t want to help because I could provide phot evidence of what i had receive as it was already in the bin ???

as usual wrong items delivered no sauces completely wrong items in fact come and get this out of my bin absolute joke

food that cane was freezing and missing meals

Driver didn’t even attempt to deliver the food, drove to the end of the street and drove out

Delivery driver was very friendly

They were a bit busy but that's normal now due to justeat an the other apps. Staff are always attentive and pleasant at this McDonald's.. if it's busy just chill and your visit will be a good one, please remember to treat people how you want to be treated..✌

Always getting order wrong lately or items missing and this isn’t the first time. Can never get hold of the restaurant by the telephone number either.

Delivery driver wouldnt come through the gate to deliver

Missing a whole meal and 2 drinks

I’m sorry but it says “delivered” and I didn’t get my food??? it’s HAS NOT been delivered to my house??? I want a refund.

didn't receive the order at all!

Drink spilled everywhere. Half drink missing. Please can we be refunded. I’ve taken photos for proof

A 1 star is the least it'd let me do! Few times now I've ordered from here and every single time something missing. It's usually a dip, but to miss off a whole happy meal but remember to add on the 49p fruit bag is just beyond me. We just got back off a family weekend away, kids wanted one, and excited, to find out they "forgot" my 3 year old daughter happy meal, I'm fuming to say the least. Taking it further!! Sort it out. Bunch of lazy idiots.

No syrup for the two orders of pancakes! No stirrers or sugars for the latte! Latte spilled out. Kids now can’t eat their breakfast! Shame

Didn’t get food or even the money for a refund, I’ll be ordering else where for now on.!!!!

Missing the quarter pounder with cheese it was not delivered

No drinks and food missing range restaurant no answer

One of the drinks where crushed in the bag

Missing food once again, no breakfast wrap. Always happens with the same McDonald’s

missing items and the store doesn't seem to answer your calls

Forgot straws and the milk from one of the happy meals

Bad , I spent nearly 35 pounds and got wrong order

Absolutely freezing cold when in the bin

Not a big order but they completely got it wrong. Missing chips for both meals and wrong drink.

Food got stolen by driver I wouldn't recommend.

Rating a McDonalds seems pointless. But this place is so bad it deserves a special mention. They have never got an order right. Not once. Always something wrong. From freezing, old, funny tasting fries, to poorly constructed burgers always missing or containing ingredients you expected or requested not be in there. But the worst crime of all is the service. Its truly awful. They refuse to answer the phone to deal with complaints. Just avoid it.

Whole order was incorrect I did not order any of this, not happy at all

Every time I order from here there is items missing, so thank you again, a refund isn’t good enough when the kids are looking forward to a treat

Ordered orange fanta got cola, order the hat trick ask for no ketchup or onions, just wanted cheese and mustard, all i got was 3 burgers in the bun.

always messes my order up get worse this place is

Great food but didn't get my dips

Lovely to have the iced latte's back 🤤

fries were cold and horrible rest was OK

Food is freezing cold and late

Everytime I order lately something is always missing .

paid for a large drink and got given a small!!! waited over an hour for my food and it’s cold

Food is freezing cold , things in order also missing

Place looked dirty and messy. Food warm, fries cold

Wrong items. Unable to contact anyone

Really unhappy with my order as I’ve ordered extra in my muffin as I share with my daughter because she only eats the egg and suasage on its own & a cucumber bag I’ve paid what I wanted and didn’t receive it now my daughter is really upset and crying . I would like a refund

Absolutely unbelievable this is disgraceful the food was missing. The food was cold. I’m an old bold man

Missing apple pie as always something missing

Ordered a chocolate milk shake and got strawberry don't like strawberry so threw it out waste of money 😒

Order was correct just came a bit cold unfortunately