McDonald's in Colchester

Self service machines never give receipts and for fast food the service is never fast, standard McDonald's fair

Be aware to check your order when you receive it. Otherwise, you may end up with short order. Hence 1 star for service.

For some reason getting the order out quickly is more important than getting it right or being pleasant to customers. Can't wait untill it's automated, at least the order will be right.

Food was warm, had the new macrib, rib was limp and warm, not good

Overcrowded, loud, dinghy, hardly any seating on ground level, not many 4 seating tables upstairs. Waited over an acceptable time for our food, chips cold, burger falling out of bun. Toilets weren't clean and only 2 so a queue had begun to build up.

Don't order your Mc Delivery from here! Items were not cooked properly and items missed! The delivery bit was spot on! The actual bit from the McDonald's Restaurant in Tollgate Stanway was terrible!

STRAWS!! 4 orders in a row and I’ve not been given a single straw! This has to be one of the easiest jobs in the world as you forget STRAWS?????

I always seem to find this branch of Mc D always misses putting the sweet and spicy BBQ dip pots in the bag even though they are on the receipt with the 5 chicken select meals . It's very poor that your staff consitantly fail to read the order. I never have this problem at Chelmsford. It's not like it's was busy but that's no excuse either !

Come here a few times a year, always good!

Drive thru shut but no signs out and nobody there to tell us, eventually someone told us to park up and walk in so we did. No customer in front of us yet 15 mins for egg and bacon roll 😡

Clean, quick and piping hot food served. Couldn't ask for better...

Went for lunch with some friends. Order via the kiosk, couldnt get a reciept cause the printer was broke and went for table service. Had to wait 25 minutes for 2 philly cheesestake meals and a bacon double cheese burger and milkshake. When the employee bought the food in a dull and abrupt manor told us that they had no milkshakes and asked what we wanted in return. No refund was offered or given for the additional cost of adding a milkshake to the meals. Chips were warm but the burgers were near stonecold. Staff werent helpful at all. Won't be visiting this branch again.

Not a bad brekky for Mc Ds good parking.

Ordered a hour ago for delivery, on time , main burger missing , fries cold , no straw with drink , been ringing now for 20 mins , impossible to get in contact with

Extremely busy when we went, but they did get the food out quickly. The toilets were clean. An essential stop if you are traveling.

It's a McDonald. Does everything a McDonalds does. Decent enough, in the middle of a shopping and retail park, handy to visit whilst there or drive thru option as well. Typically long ish queues, but they go quickly

This rating is for Lilly on the second window she was so lovely and polite she definitely needs a raise. Thanks Lilly

Considering we had a 4 car convoy we all got food very fast place was lovely n clean inside and outside

It's a McDonald's. Does the trick after a long day at the zoo

Why does this place don't follow the order details. Eating in most of the time something is missing from the order. Ordered takeaway been waiting ages for delivery plus 2 burgers mising and fries in one portion was ridiculous. However refund issued for missing items but still have a very upset boy!!!what is the point of delivery if now i have to go order missing items in restaurant to make my boy day better!!!tryed to ask for missing items redelivered instead of refund but no way.ill wait up to 10 days for refund and spending extra for my boys missing items and on top off it ill go to restaurantmy self to sort it out for my lo .so so angry!that's should be easy one for mum after night shift!!giving costumer a choice to get your missing order or refund would be better!

A modern Macdonalds, plenty of seating. Food was as expected. Clean toilets. When will Macdonalds UK provide gluten free options like their European stores? I would like to see more gluten free options in this country.

Meh... not really one of the better ones, fried fries barely have any color on them. No photo of it, didn't order anything when I saw that.

Only went because that's what the grandchildren wanted.

quick service , food was normal not a lot too say as Mcds goes it was nice .

If I could leave 0 stars I would. We literally have had about 4 bad orders in a row from here, we won't be getting food here again. The fries are always almost empty, they always get the order wrong and never pick up the phone. I am sick and tired of this, mcdonalds is a treat for us and it's so disappointing to have it come to us at such low quality. Don't order from here.

Not overly impressed on my last visit. Use the app to order breakfast. Got to the restaurant and selected drive thru for collection. Gave the code and then they could not find my order. Then eventually found it so off to the next window. Order was not ready to was asked to park up. I was the first there but was soon joined by others, about 6 of us in total. Then sat there and watched as everyone else got their food. Eventually gave up and went in, only to be ignored by multiple staff members. Got the attention of one of them and asked about my order. He checked and picked a bag up off the side, which was my order and then just slung it at me. No apology, just here ya go pal. It was no surprise that the food was luke warm. Hopefully just a bad day for them. Plus side is the staff appeared to be having a good day at work 👍🏼

This McDonald’s cannot cook fries, 20+ minute waiting times for food and then the order is wrong.

This is not fast food. The drive through is incredibly slow. You’d be quicker walking to a restaurant.

Every time we have ordered from here there are items missing. Today we were missing 4 lots of Fries out of 6, the fruit bags, the dips and all the food was cold. Two lots Fries were missing from the happy meals, so I had to give the kids the Fries we had. It's a joke, I have ordered through thier site and on justeat it is always the same. One order we were missing the burgers from, this is not ok. I feel like I've been robbed and the kids were disappointed about the fruit and dips. This is not ok and the staff really need to sort it out.

Really clean.. and genuinely helpful staff.. I go here over the one nearer me because of this 😁

All I ordered was a white coffee. 5 mins, 10 mins--- excuse me I ordered a coffee 10 mins ago. Oh did you! What order number? Number 005. Oh ok give me 2 mins. 5 mins, 10 mins... I left without the coffee and went to Costa instead. More expensive, but I was served and had my coffee within 4 mins.

I only went in for a coffee. Which is really nice and a good price too

Always a great place to grab food on the go

Average. One very helpful young lady. The rest....

It is what it is, fully met my expectations

Its was the best cold cheeseburger and luke warm fries I have ever waited 20 minutes for. Drive thru is a bit of a misnomer, it should be queue thru, 20 minutes from start to finish, and really not worth queing for. Dreadful food.

It's okay. The restaurant is always clean and it was refurbished only a few years ago. However, don't bother ordering a delivery from here; there seems to be an unregulated cabal of drivers at this place that McD's either can't control or have no desire to control. Drivers will pick up the food, go awol for an hour as they're working for Just Eat and Deliveroo at the same time. They won't log that they've collected your food so the updates from Deliveroo mean nothing. Our receipts were printed at 16:15 but the driver got to us at 17:10 (I can walk to the restaurant in 10 minutes). Eating in is a better experience, though sometimes they still mess up your order - everyone makes mistakes - but this McD's seems to have a 50% chance of missing items or giving you someone else's food, even on quiet periods. The staff are helpful, though and polite.

The staff is very arrogant and unpolide

Food took 12 minutes to get But was hot

It's ordinary to say the least. Long wait for food, untidy and the drive through is slow and always busy.

I payed £35 for a mc donalds meal with my family and friends and when i went up for a mc flury it says UNAVAILABLE SO WHAT AM I SUPPOSE TO DO!!!!!!!!!!! THE MAN ON THE NEXT TABLE CAME BACK WITH ONE Complete favoritism!!

Had a problem with the automatic ordering system but staff very helpful and quick. Food was nice and fresh.

It's pretty spacious, with good customer service and pleasant staff.

Best McDonald's in the area food fresh and belive it or not was hot

The server was disinterested, the food order was wrong and cold and the shakes were wrong. Not going there again.

Just regular McDonald's but surely we'll be very busy on weekends. Got plenty of parking with other shopping facilities around.

Long wait times, food looks like it's been trampled.

OK but is what it is, fast food!

Biggest queues and slowest service I have ever experienced

Drive thru is managed poorly everything you have to 'park up'. Food takes ages and cars arriving after you get served first. Food is cold. Such a shame as it used to be good, gone down hill drastically recently.

It's OK but slow service and tables were not cleaned. Toilets were disgusting also

I dont like mac. Proper junk. Still go there beacuse my daughters like it. I just go there for loo.

It's a McDonald's. Often find this one is slower than other locations in Colchester, probably due to it's location.

Ignored at drive through only one there but served next car that turned up. So left

Lovely food and drink on the Go. Near Sainsbury's (about 5 to 10 minutes drive). Good coffee and hot chocolate when also on the go. Good drive through too. The tables are nice and clean. The staff are friendly and helpful. Plenty of parking spaces.

Very clean for a Mc Donald’s, staff very helpful

Standard mcdonalds experience, no issues. Probably one of the better ones.

Overall good, have a tendency to get orders wrong, several times burgers were missing from out order but it could be due to being busy. Aircon too high! Lucky we had our coats on. Other than that, seems a convenient place to grab a quick lunch.

Nothing special, cold burgers and McDonald's seem more interested in sorting out deliveries rather than concentrating on customers actually waiting for food

Very clean and conveniently placed McDonald's, possibly my favourite in the greater Colchester region

First time using the app and they messed up the order. How hard is it to place a Big Mac in a bag! I won’t be ordering from them again.

Come on guys it’s supposed to be fast food!! Staff struggle to make a burger 😂

Although a very clean establishment the food was diabolical, fries were cold no salt and the wrap ordered were only half filled most of it was wrap along with the chicken being dry. Waste of money to be honest

They have started HALF filling the fries so I have reported them to TRADING STANDARDS. Also, have to pull up and wait for food now for every order which is a nightmare as they have to find you as the waiting bays are always full. Had to wait 20 minutes. This is not fast food. Comes out cold too. What are they doing???

Our order sizeable order was ready but not made available to us leaving it to go cold.

It did what it does. Quick, efficient, clean

Very dirty with bins overflowing and tables dirty not the best of experiences for our 1st visit in a long time

Always ok, better when it's term time if I'm honest.

It's Mcdonald some people like it some dont

The food and quality is absolutely disgusting, this has to be worst McDonald’s in it’s history, the restaurant is dirty cleanliness disgusting. And it keeps getting worse every time you go there! I will never return to this particular McDonald’s branch. They talk about equality and diversity the manageress Emily is a RACIST (if that’s actually her name) treated me differently compared to the treatment of other people, if you have food allergies / or you do not eat certain meat and you complain or ask for something to be changed she rolled her eyes and refused, I said to her it’s been done before, well I’m not doing it, she needs to be trained up with manners and etiquette understanding peoples needs and allergies and accommodating customers. It’s clearly disappointing to see an amazing brand like McDonald’s being poorly represented and tarnishing their name and reputation. The thing is certain members of staff in this store have been very helpful and welcoming in the past, but this particular individual Emily on numerous occasions has not been very nice. McDonald’s need to resolve these issues.

The burger never really looks like it does in the picture! OK but still prefer BK!

Once bought a cheez bergha and ther was a fly on it

Very very busy at lunchtime. Too small to handle the volume. Staff all look unconscious and unhappy

Went on a Sat afternoon and it was packed lol.. Got 20 nuggets and kept it. Moving.. The wait wasn't ridiculous.

Good because my quarter pound burger and my McDonald's chips was good and my mum tried the salad

You know what to expect - clean, fast and dependable. Lots of parking too.

Used to be alright, but last order took ages, had to wait in the parking bay jst for a happy meal and selects meal.... and then get home to find the selects meal only had 4 pieces in, should have been 5. Oh yeh and why do you bother asking what dips we want if you never bother putting them in anyway? Every bloody time. Won't bother going again. Will be having words with Priti Patel (noticed her plaque on the wall)

Great bacon roll and coffee. Just what you want to set you up a days work! Plenty of self serve menus to order your food from.

It's a very clean and tidy McDonalds with fast and good table service! The food, well it's McDonalds 😂. Loads of Parking!

Drive through service is often not good, they often get your order wrong and often ask you to wait in an overloaded/inadequate waiting area

After my order was missing, it was crazy busy and wasn’t expecting to be seen straight away. But the gentleman called Matt gave me the items that were missing and was very polite!!

Took ages just to get 2 coffees. Staff were polite, though, and the place was very clean and tidy.

Large fries... and they give me this... some sort of joke... awful don't know why I even bothered coming to macdonalds anymore... rip off

Only had coffee and sugar donut, it's maccy d's does what it says on the tin

Appalling management of the drive thru. Two cars entered the drive BEHIND me and yet the serving agent served them prior to dealing with myself. This was at 1035 in the morning 22/12. If you are going to run a 'preferred' lane then this should be clearly marked for customers. The galaxy latte was very nice, especially the cream topping although this did not get rid of the nasty taste in my mouth left from the way I was dealt with initially in the drive thru.

It's called a drive through but they always make you wait and so many cars are waiting and there is not adequate space.

Saw a manager yesterday being completely rude towards a lobby staff member, disrespectful behaviour.

Just as any McDonald’s. Not that busy but took ages for us to get our food Toilets clean

Ordered through Just Eat on Sat evening (9th Dec), order number 141311140. THE FOOD NEVER ARRIVED. But the app said Delivered. No answer when I tried to call. No explanation or apology or refund received !!

Not good, everything Changed chips, and one burger which was missing the bacon. Very, very poor. Lots of people was complaining to staff and taking food back due to being cold.

This has to be the worst McDonald’s in England! They really are an absolutely useless. I would avoid like the plague. They get every order wrong. They make you park up every time. They forget orders once you are told to park up and wait (happened to me twice in a week). And they spend most of their energy looking after the Deliveroo drivers than the actual customers who have turned up! The management and staff should be ashamed!

Food was OK. Staff were helpful and cheerful. Would visit again.

Quick service and clean restaurant

Nothing to dry hands on after washing the tollgate franchise is run by teens not teams even the female manager looked like she was 15 yo this company needs to stop paying £4 p/h to the English and pay proper peanuts to proper monkeys It gets like this when nobody cares.And I don’t know the last time a teen wanted to keep their hands clean if you started a business like this today it would fold in 6 months!

We got a takeaway, it was fairly quick but the food was aweful! The fries and burger were way too salty and the cheese in the new philly burger tasted like bad squirty cheese. Would not recommend!

This is an awful McDonalds. Orders often wrong. Delivery through uber eats is shocking. Often late, cold, and often the order is wrong. Last time we ordered someone else's order entirely and it took 1 hr 50 mins to arrive. We had a very upset 7 year old birthday boy who wanted a mcdonalds for a birthday treat. We avoid this McDonalds wherever possible!

Used the app to order a drivethrough breakfast

Glad more gluten free items are available now, we'll done McDonald's

Stanway Colchester mac/ Donald's.......probably the worst iv ever been to ...very dirty/ food very cold / staff standing around doing nothing/ lots of mess on the floor / shall never go back to that one .....

Its McDonald's, you go there knowing that it could be either good or bad, but its fast food and it's kinda cheap so take of it what you will its dirty but good food