McDonald's in Swale

Ordered a hungover McDonald’s, the entire order was wrong, not a single thing that we ordered came, ordered a 2nd time and exact same happened again of nothing correct in what we ordered, in addition to being stone cold so now just two lots of wasted meals, are the staff ok? A V sad girl now

Despite using the app I always have to wait when using the drive through even though I'm ordering normal stock items. Never have anything cooked ready. Getting the order right 9 times out of 10 and once got somebody else's order altogether. As for atmosphere I've used McDonald's in all areas of the country including seedier parts of London and this is the only one I've ever known to need an SIA security guard on the door.

Had a lovely worker called Karen come and talk to me and my kids this morning, made us feel very welcome, the hash brown bites where cold so that made up for it.

Got a few things from there before, the self serve screens are always really slow and can't scan barcodes or anything. There's a guy in the back on day shift that packs food really fast like I can't describe it in words I felt intimidated by the speed he was packing it was on the level of an Aldi cashier like that guy has no business being on McDonald's wages. Anyways it's decent you don't have to wait too long for food and they make it quite alright. It's a demure and mindful place overall

Drive thru always making me wait, I even had to go inside and ask what happend to my order after waiting in car for 20 minutes

Went there they tried to scam us when I had a £1.99 deal but it came up to £8 gave them £10 got 1.53 change went back there and only got £3 back. Brought a hot chocolate the cup is leaking your lucky that it was my drink and not my younger sisters or kids drink! Burnt myself 4 times I am not happy and I may go further

Randomly close, staff are hit or miss

Burgers are terrible, and paper taste!The fries,almost every time, are served without any salt on them and uneatable after a few minutes!The company is not bringing new ideas (like in other countries) or new recipes in the menu! McMuffin and the Wrap are the only things attractive for me there!

Online ordering has thankfully improved, and it's better to order through the McDonald's app. In-store, McDonald's Sittingbourne, the staff are friendly, and are really good with my child who has additional needs

Go to another mcdonalds, every single time we've been there they have forgotten something, be it a whole meal, the sides or something. Without fail ever order has 1 item missing. The latest was the chips missing from all 3 meals in our order. Incredibly consistently terrible.

Absolutely shocking! Got our main meal and then got home after the drive home and our chicken sandwiches wasn't in the bag! Make sure you check your bags when you get a takeaway. I always tell myself to do it but for some reason this time i didn’t check and i’ve paid the price. I’m not getting anything from here ever again. Rubbish.

Men's toilets smell of pee and the hand dryer still doesn't work, only blows out for about 2 seconds. Other than that that the place is fine. Staff are really good and friendly.

Full of Teenagers charging phones, talking rubbish very loudly. Taking up a large amount of seating inside. Staff did address this but maybe not as they could have, probably due to the brash nature of the Teens and the fact that the staff were not much older The service received was very good and quick. And the food was cooked and tasty

Worst meal I have ever had at a McDonald's. Chips were dry burger was a mess and my milkshake was only half full. There answer to that was to fill it with vanilla ice cream. Customer service was totally none existent

It was ok, had better McDonald's elsewhere, my big mac looked like someone had sat on it, my medium milkshake was only just over half full, not normally like that, but when does a big mac look like the pic on the signs lol

Half off my order was missing which ment my children had to go to school hungry as the taxi was waiting for there food to come and half of it was missing I ordered it at 6.50am it came after 8am

Latte is never hot it's only ever luke warm.

Had a detour at this place on the way to London. The worst experience/ interaction I had by far. Every single staff member was looking at me like I don't belong here. There were 5 customers after me. All of them got served, and I had to wait at least 30 to 45 minutes to get a Happy Meal and an Iced coffee. Im not going to judge anyone, but I hope you will understand what I'm trying to say and how they treat them when they see a different coloured skin.

I ordered cheese bites with the rest of my order. When I got to the window to pay she read out what was on the order. She said garlic bread balls, I said no and repeated what I'd ordered to be told we don't do those anymore, but she had taken the order and just put them on instead. My grandson checked the bag and half the order was missing. What's the point of going through the drive thru to then have to park up and go inside to get the rest of the order. It's not the first time it's happened either. I'll take the kids in to eat next time, will save a lot of sodding about

Food was cold!!!!.Chips were ancient!!!!! Items missing from order!!!!. Just chucked the lot in the bin! Not acceptable at 10:45pm when the restaurant would be quiet!! Then deleivery took 35 minutes!

Order a large meal got a medium

There are 3 McDonalds in the area, this one is middle of the road. It's not the worst but definitely not the best. The staff are lovely but stressed as it has a lot of trouble being so close to town, they now have bouncers which I completely understand why they have hired them. The food varies, sometimes it's fresh, sometimes it's not. Sometimes they're generous, sometimes they're stingy. Wait times can also vary depending on which staff are on.

Best McDonalds food delivery ever, food as still hot and well packed, great.

Worst service!! Food was missing. They delivered 90 mins late

Waited 40 minutes for a Filet-O-Fish meal.. feel bad for the staff, clearly not enough of them on shift, whoever does the rota needs a kick up the

Fries we're cold today which annoyed me as I ate them straight away so should have been hot still. Had to wait for a double cheeseburger meal which is ridiculous in my opinion. Drive through staff were brilliant though.

Why is the milkshake machine always faulty

Very Polite and Respectful Service was very early with warm food! Thank you very much.

Is a good McDonald's, I have gastric issues that make it quite hard to eat fast food, however personally I have never been sick from this place if told, they will cook fresh.

Nice and clean, fries we're not cooked fully. Prices seem to have increased alot

put in an order at 7am, got a phone call at 7.27 am (no hot chocolate)!! NO PROBLEMS with the DELIVERY DRIVER...just McDonald's kitchen sent out COLD FOOD AND COFFEE. reluctant to order from there again.

Food was hot which is always a good start quick service

The biscoff ice cream was delicious, the ice cream was smooth and the biscoff pieces were crunchy. The oreo ice cream was delicious as well, and the pieces of oero was crunchy and the ice cream was smooth. The atmosphere was good, and the customer service was brilliant as always.

Ordered a sausage and egg muffin and cuppa coffee on the app before I got there as I was on the way to catch a train and had some spare time. Waited almost 10 minutes before having to give up and run for the train - meal lost and no refund as I couldn't afford to wait any longer.....when I complained and asked why my order was taking so long I was first accused of shouting and then told that it's my fault as "You should get up earlier"! They clearly prioritise drive through ahead of serving at the counter........I will not use again and now get my breakfast in Victoria Street McDonalds.

The delivery was a lovely person and very friendly smiles all round :)

Why would I order Sausage and Egg mcmuffins then opt for Sausage pattie to be removed...I wouldn't. The hot chocolate was just hot brown water. Disgusting meal

Absolute jokers, asked for no strawberry syrup in my frozen lemonade and they gave me have a cup of lemonade, they dont put half a cup of strawberry syrup so why have i only got half a cup of lemonade its a joker 5th time now an food was cold , your all lazy and need sacking

Their usual friendly and helpful staff. A delicious and affordable meal. We truly love the theme for the happy meal...

Didn’t receive our hash browns with the order

McDonald should be close for our safety!!

The food i ordered was not cooked through and was cold i also found a long blonde hair in my meal I went to request a fresh one when i observed multiple members of staff including management were not wearing hair nets whilst preparing and serving food when I asked why, a member of staff informed me that management do not have to wear hair nets I think its a bad example on their employees as it is basic food hygiene I definitely won't be visiting this branch again after witnessing such poor demonstration.

It's what you'd expect from a McDonald's, normally it would class as fast food however it's never usually fast anymore

Every time you do to the drive through you get parked up. Over 15 minutes every time. Worst McDonald’s around. Shambles

The girl giving the food out at the window is so rude, Friday 3rd at 06:20 I placed my order and drove round, there wasn't anyone at the window you have to pay at so I drove to the collection window. The girl asked if I had paid, I explained no because there wasn't anyone at the first window. She turned around and said to me, well your have to drive round now, I explained there is 7 people behind me can you not just go to the other window and grab the wireless card reader. She smiled and said no with a horrid attitude then when I was continuing to speak just walked off. Her attitude stinks and should not be working in a customer engagement role as she obviously hasn't got any customer service skills.

Food was stone cold and in edible

Jus got home to see my breakfast order wrong disappointing orderd a muffin with no egg or butter but got put in it. Pancakes had no syrup or butter and were almost stone cold after a five minute drive ide say everyday bobbin do it better

How can you forgot the hash brown in a meal? Twice

Late service and hot drinks are they are still cold.

I have never received a correct order in the drive through. But I rarely go there now, probably on been there 20 times since it opened but still a 100% percent fail

Good was as consistent as normal. You always know what you are going to get.

Just the run of the mill establishment, but at least you know what the quality of the food and drink is going to be like. The triple Cheeseburger is very good value for money at the moment 👍 Update 13/04/24..... If you are a lover of Tomato Ketchup, try the new "Rich Tomato Sauce Pods" , they taste more "Italian" and with less sweetness of the standard variety. 😁

good service, fast food prep also

My burger was slapped together all uneven and had way too much mustard sauce and tomato sauce in it and you couldn't taste the burger or onions etc. Very unappetising.

Same service can't fault it but then I'm easily pleased

Food nice and hot but expensive for what you get large meal £5.49,,updated 2024,, McDonald's app delivery excellent service there is a premium to be paid,but what do you expect sitting indoors and less than 20 minutes later food at door,, always good food from Sittingbourne branch👍👍

Convenient for break while working. But Mc Donald's gone down hill in every aspect. Fast food a joke.

Food always cold even when you eat in, tried it again today 31.03.2024, still not good empty drive though and store and still had to park up!! Poor management in this location and poor management regionally to allow the his to go on for so long

The food was supposed to be delivered at 23:47 but was delivered at 23:41 as the delivery driver had not updated their estimated time. When the driver knocked on my door they were holding the drinks bag in the hand they were knocking with and knocked so hard they dropped my drink they picked it up and handed it to me without saying a word ,leaving me with half of it and a whole mess to clean up as it was all over my doorstep and hallway as it was dripping off the door. I would like some compensation

Ordered through the McDonalds app. The burger, arguably the most important part of the meal was missing from this order, so I was left to eat chips and have a drink. When customer service was called, the only option was a refund. This was no good as I ordered food because I was hungry and after the experience with McDonald's was still left hungry. The photo is proof of the lack of a burger, only my hungry belly remains. Was refunded £2.82 for a double quarter pounder burger but the 3 item meal in total is around £9...

Missing items from our delivery and then entirely uncontactavke to fix issue

Pop in for breakfast porridge, very good.

Waited over a hour for the food to arrive and then when does arrive it’s freezing cold coffee was even cold delivery person had very bad hygiene also

So.. I mean it's McDonald's so never expect much.. however chips did turn up cold and no dips that I paid for arrived. One thing I was pleasantly surprised by was the Frank's Mcspicy.. hot in flavour and delicious. If you're a spice fan this is for you!!

Didn't get my full order, breakfast roll was just bacon in a roll nothing else. Wasn't wrapped proper so got cold, rest of order was ok but the roll if bag wasn't seal i would swear my roll had stuff taken out of it

Missing two hash browns and no cappuccino! what’s up with that?

Did not deliver my food!! Only gave 3 burgers 25quid!!

Amazing service, fast and our mcflurries and milkshakes were not melted which is amazing as we have had it before from a different mcdonalds they were

great delivery driver good to see this man again today hard working good delivery partner. thanks to McDonald's Sittingbourne for great order also really appreciate when things go so smoothly.

Overall A Good Mc Donald’s. But Delivery can be slow at times.

Coffee was exceptionally cold, complained to manager who replaced it without any objection

They’ve forgotten my drink, said I was gonna get a refund for the drink and haven’t issued the refund

The food tasted like petrol as the guy who had the motorcycle must of put the food next to an petrol cylinder

Missing 5 curry sauces and the add on hash brown

Absolute joke , no point at all being a drive through. Every time your asked to park up and wait 10 mins

It's just McDonald's Nothing more nothing less

Food still tastes the same as back in the 1990's but the kids like it.

Was clean, lovely and just how I like it (quiet) 😊

Went there early in morning staff very polilte

Waited 25 minutes for a breakfast bap,they practically put it on the bench and walked off,which left me asking all the other workers what number it was and no1 knew.Bad service

Whole order was wrong worst McDonald’s ever

Perfect. At last , a Perfect breakfast

Food was fine but missing one orange juice.

Yeah the place is alright... Bit worried about the hygiene though... Yeah that is blood in the pic on the toilet

It's like every other McDonald's

Clean restaurant, cheap food. It's McDonald's, you know what you're getting.

Perfect order, everything was correct delivered by one of the best delivery drivers whom I've seen many times before really appreciate all involved in this order today. Thank you.

Got my order and had no has brown would like a refund on the items 5 hash brown

Mcds breakfast is always great but I don't understand how things are always so cold. Especially at 7am and in a 5 min journey from the store. One day hot food straight out of the vat will be sent out for delivery.

Food as good as any McDonald's really, drive thru is fast and staff are always polite. The only thing holding it back is the almost permentant lack of mcflurries. Maybe get a new machine? Otherwise great.

My food was delivered stone cold, not even eatable. I ordered 2 medium strawberry milkshakes and 1 banana, I received 2 banana milkshakes and 1 strawberry. One of the banana milkshakes only had half in and was off. I also ordered a Big Mac meal, the Big Mac had no sauce and was hard. I’m not happy at all and I would like a refund please.

House clearly marked yet driver walking up and down in rain burgers thrown together didn’t remove all items from burger as requested cold shabby burgers

Mcdonald is a big brand but in sittingbourne some staff is very rude I went their today with my 2 kids the lady on last window pass me 2 drinks and one cup caramel and was full with cream outside I asked her gently and with plz that clean the cup from outside plz as I can't put in cup holder this will make my car dirty she does that but with attitude then it's wast any tissue in bag that I asked for which she pass me like with out looking out side I don't know but this staff has to stop using drinks and work 😀 seriously thats a joke but I will keep visiting you as yours all staff is not like you

Annoyed that they forgot some of my food. Isnt really acceptable. When i put in for a refund it gets sent to another email? Not even mine

Three items missing and food cold.

I pre ordered this early this morning and it said 7.25 it turned up at 7.50, burnt and cold

3 star because my wrap of the day meal had something hard and chewy like plastic or hard paper in it when I took a bit.

Stopped at this place on the way home, wasnt busy yet took so long.. Beside, when I approached to the drive-thru window, they looked at me like, whats this brown man doing here.. And then they passed me the food order, and when I checked there were no tissue paper in the bag, but before I ask for any already closed the window and went away..!

I don’t know why I bother with McDonalds anymore, it’s gone downhill so much. Services was super so (thanks to all the deliveries), when I got the food, it was wrong and it was cold. My fault for getting it.

I never received my order completely but it has said delivered??

Nice food....ideally table service would have been operating after a busy morning swimming but u can't have everything!