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3.9

Based on 8.597 opinions finded in 3 websites

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Nº 298 in 446 in Swale

CUSTOMERS TALK ABOUT DISHES WITH..cookedrollcoffeecreamcheesechocolateburnteggsausagehash

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Randomly close, staff are hit or miss

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Michael Quinn . 2024-10-21

MORE AT Google

Went there they tried to scam us when I had a £1.99 deal but it came up to £8 gave them £10 got 1.53 change went back there and only got £3 back. Brought a hot chocolate the cup is leaking your lucky that it was my drink and not my younger sisters or kids drink! Burnt myself 4 times I am not happy and I may go further

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Rhianna Eastwood . 2024-10-21

MORE AT Google

Burgers are terrible, and paper taste!The fries,almost every time, are served without any salt on them and uneatable after a few minutes!The company is not bringing new ideas (like in other countries) or new recipes in the menu! McMuffin and the Wrap are the only things attractive for me there!

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Marius Xavy . 2024-10-18

MORE AT Google

Online ordering has thankfully improved, and it's better to order through the McDonald's app. In-store, McDonald's Sittingbourne, the staff are friendly, and are really good with my child who has additional needs

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Eve Young . 2024-10-15

MORE AT Google

Absolutely shocking! Got our main meal and then got home after the drive home and our chicken sandwiches wasn't in the bag! Make sure you check your bags when you get a takeaway. I always tell myself to do it but for some reason this time i didn’t check and i’ve paid the price. I’m not getting anything from here ever again. Rubbish.

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Ryan Stevens . 2024-10-06

MORE AT Google

Go to another mcdonalds, every single time we've been there they have forgotten something, be it a whole meal, the sides or something. Without fail ever order has 1 item missing. The latest was the chips missing from all 3 meals in our order. Incredibly consistently terrible.

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Ben Day . 2024-10-06

MORE AT Google

Men's toilets smell of pee and the hand dryer still doesn't work, only blows out for about 2 seconds. Other than that that the place is fine. Staff are really good and friendly.

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Steve Hayes . 2024-09-26

MORE AT Google

Full of Teenagers charging phones, talking rubbish very loudly. Taking up a large amount of seating inside. Staff did address this but maybe not as they could have, probably due to the brash nature of the Teens and the fact that the staff were not much older The service received was very good and quick. And the food was cooked and tasty

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Gary Simmons . 2024-09-22

MORE AT Google

Worst meal I have ever had at a McDonald's. Chips were dry burger was a mess and my milkshake was only half full. There answer to that was to fill it with vanilla ice cream. Customer service was totally none existent

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Sheila Read . 2024-09-19

MORE AT Google

It was ok, had better McDonald's elsewhere, my big mac looked like someone had sat on it, my medium milkshake was only just over half full, not normally like that, but when does a big mac look like the pic on the signs lol

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Amanda Anderson . 2024-09-09

MORE AT Google

Half off my order was missing which ment my children had to go to school hungry as the taxi was waiting for there food to come and half of it was missing I ordered it at 6.50am it came after 8am

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Hannah . 2024-09-06

MORE AT Just Eat

Latte is never hot it's only ever luke warm.

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Susie Lamb . 2024-08-26

MORE AT Google

My sausage and egg had a bit of bacon and no sausage, starting to be par for the course here 😒

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Weasel ! . 2024-08-19

MORE AT Google

Had a detour at this place on the way to London. The worst experience/ interaction I had by far. Every single staff member was looking at me like I don't belong here. There were 5 customers after me. All of them got served, and I had to wait at least 30 to 45 minutes to get a Happy Meal and an Iced coffee. Im not going to judge anyone, but I hope you will understand what I'm trying to say and how they treat them when they see a different coloured skin.

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Rush Tube™ . 2024-08-17

MORE AT Google

I ordered cheese bites with the rest of my order. When I got to the window to pay she read out what was on the order. She said garlic bread balls, I said no and repeated what I'd ordered to be told we don't do those anymore, but she had taken the order and just put them on instead. My grandson checked the bag and half the order was missing. What's the point of going through the drive thru to then have to park up and go inside to get the rest of the order. It's not the first time it's happened either. I'll take the kids in to eat next time, will save a lot of sodding about

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Sue Robinson . 2024-08-16

MORE AT Google

Order a large meal got a medium

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Ben . 2024-08-10

MORE AT Just Eat

Food was cold!!!!.Chips were ancient!!!!! Items missing from order!!!!. Just chucked the lot in the bin! Not acceptable at 10:45pm when the restaurant would be quiet!! Then deleivery took 35 minutes!

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James . 2024-08-10

MORE AT Just Eat

There are 3 McDonalds in the area, this one is middle of the road. It's not the worst but definitely not the best. The staff are lovely but stressed as it has a lot of trouble being so close to town, they now have bouncers which I completely understand why they have hired them. The food varies, sometimes it's fresh, sometimes it's not. Sometimes they're generous, sometimes they're stingy. Wait times can also vary depending on which staff are on.

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Maria . 2024-08-07

MORE AT Google

Best McDonalds food delivery ever, food as still hot and well packed, great.

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Liudas . 2024-07-21

MORE AT Just Eat

Worst service!! Food was missing. They delivered 90 mins late

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Manav Shah . 2024-07-20

MORE AT Google

Waited 40 minutes for a Filet-O-Fish meal.. feel bad for the staff, clearly not enough of them on shift, whoever does the rota needs a kick up the

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Josh Lilley . 2024-07-15

MORE AT Google

Fries we're cold today which annoyed me as I ate them straight away so should have been hot still. Had to wait for a double cheeseburger meal which is ridiculous in my opinion. Drive through staff were brilliant though.

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Gary McCarthy . 2024-07-09

MORE AT Google

Why is the milkshake machine always faulty

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Robert Sparks . 2024-07-08

MORE AT Google

Very Polite and Respectful Service was very early with warm food! Thank you very much.

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Kahn . 2024-06-30

MORE AT Just Eat

Is a good McDonald's, I have gastric issues that make it quite hard to eat fast food, however personally I have never been sick from this place if told, they will cook fresh.

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Nafwise . 2024-06-27

MORE AT Google

Nice and clean, fries we're not cooked fully. Prices seem to have increased alot

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Paul Jackson . 2024-06-22

MORE AT Google

put in an order at 7am, got a phone call at 7.27 am (no hot chocolate)!! NO PROBLEMS with the DELIVERY DRIVER...just McDonald's kitchen sent out COLD FOOD AND COFFEE. reluctant to order from there again.

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Amanda . 2024-06-20

MORE AT Just Eat

Food was hot which is always a good start quick service

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paul james . 2024-06-14

MORE AT Google

The biscoff ice cream was delicious, the ice cream was smooth and the biscoff pieces were crunchy. The oreo ice cream was delicious as well, and the pieces of oero was crunchy and the ice cream was smooth. The atmosphere was good, and the customer service was brilliant as always.

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Ebony Myles-Macauley . 2024-06-12

MORE AT Google

Ordered a sausage and egg muffin and cuppa coffee on the app before I got there as I was on the way to catch a train and had some spare time. Waited almost 10 minutes before having to give up and run for the train - meal lost and no refund as I couldn't afford to wait any longer.....when I complained and asked why my order was taking so long I was first accused of shouting and then told that it's my fault as "You should get up earlier"! They clearly prioritise drive through ahead of serving at the counter........I will not use again and now get my breakfast in Victoria Street McDonalds.

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ANDREW STEWART . 2024-05-31

MORE AT Google

The delivery was a lovely person and very friendly smiles all round :)

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Stacey . 2024-05-30

MORE AT Just Eat

Why would I order Sausage and Egg mcmuffins then opt for Sausage pattie to be removed...I wouldn't. The hot chocolate was just hot brown water. Disgusting meal

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Christine . 2024-05-26

MORE AT Just Eat

Absolute jokers, asked for no strawberry syrup in my frozen lemonade and they gave me have a cup of lemonade, they dont put half a cup of strawberry syrup so why have i only got half a cup of lemonade its a joker 5th time now an food was cold , your all lazy and need sacking

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It's BIG H . 2024-05-22

MORE AT Google

Their usual friendly and helpful staff. A delicious and affordable meal. We truly love the theme for the happy meal...

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Charo Lissenden . 2024-05-18

MORE AT Google

Didn’t receive our hash browns with the order

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Simon . 2024-05-12

MORE AT Just Eat

McDonald should be close for our safety!!

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Bartas Zawadzik . 2024-05-11

MORE AT Google

The food i ordered was not cooked through and was cold i also found a long blonde hair in my meal I went to request a fresh one when i observed multiple members of staff including management were not wearing hair nets whilst preparing and serving food when I asked why, a member of staff informed me that management do not have to wear hair nets I think its a bad example on their employees as it is basic food hygiene I definitely won't be visiting this branch again after witnessing such poor demonstration.

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christine stokes . 2024-05-09

MORE AT Google

It's what you'd expect from a McDonald's, normally it would class as fast food however it's never usually fast anymore

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Liam Pearson . 2024-05-07

MORE AT Google

Every time you do to the drive through you get parked up. Over 15 minutes every time. Worst McDonald’s around. Shambles

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James Sayer . 2024-05-04

MORE AT Google

Food was stone cold and in edible

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Louise . 2024-05-03

MORE AT Just Eat

The girl giving the food out at the window is so rude, Friday 3rd at 06:20 I placed my order and drove round, there wasn't anyone at the window you have to pay at so I drove to the collection window. The girl asked if I had paid, I explained no because there wasn't anyone at the first window. She turned around and said to me, well your have to drive round now, I explained there is 7 people behind me can you not just go to the other window and grab the wireless card reader. She smiled and said no with a horrid attitude then when I was continuing to speak just walked off. Her attitude stinks and should not be working in a customer engagement role as she obviously hasn't got any customer service skills.

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oliver dowbiggin . 2024-05-03

MORE AT Google

Jus got home to see my breakfast order wrong disappointing orderd a muffin with no egg or butter but got put in it. Pancakes had no syrup or butter and were almost stone cold after a five minute drive ide say everyday bobbin do it better

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Sam Dale . 2024-04-28

MORE AT Google

How can you forgot the hash brown in a meal? Twice

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Olie . 2024-04-27

MORE AT Just Eat

Late service and hot drinks are they are still cold.

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Semere Zara-hiwet . 2024-04-21

MORE AT Google

I have never received a correct order in the drive through. But I rarely go there now, probably on been there 20 times since it opened but still a 100% percent fail

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pugalist1 . 2024-04-19

MORE AT Google

Good was as consistent as normal. You always know what you are going to get.

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Richard McKinley . 2024-04-15

MORE AT Google

My burger was slapped together all uneven and had way too much mustard sauce and tomato sauce in it and you couldn't taste the burger or onions etc. Very unappetising.

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Wendy Wood . 2024-04-14

MORE AT Google

good service, fast food prep also

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Morayo Ayodele . 2024-04-14

MORE AT Google

Just the run of the mill establishment, but at least you know what the quality of the food and drink is going to be like. The triple Cheeseburger is very good value for money at the moment 👍 Update 13/04/24..... If you are a lover of Tomato Ketchup, try the new "Rich Tomato Sauce Pods" , they taste more "Italian" and with less sweetness of the standard variety. 😁

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Erikles Les . 2024-04-14

MORE AT Google

Same service can't fault it but then I'm easily pleased

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Colin Clarke . 2024-04-11

MORE AT Google

Food nice and hot but expensive for what you get large meal £5.49,,updated 2024,, McDonald's app delivery excellent service there is a premium to be paid,but what do you expect sitting indoors and less than 20 minutes later food at door,, always good food from Sittingbourne branch👍👍

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darryl hume . 2024-04-01

MORE AT Google

Convenient for break while working. But Mc Donald's gone down hill in every aspect. Fast food a joke.

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Chriss Conner . 2024-03-31

MORE AT Google

Food always cold even when you eat in, tried it again today 31.03.2024, still not good empty drive though and store and still had to park up!! Poor management in this location and poor management regionally to allow the his to go on for so long

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Pete Young . 2024-03-31

MORE AT Google

The food was supposed to be delivered at 23:47 but was delivered at 23:41 as the delivery driver had not updated their estimated time. When the driver knocked on my door they were holding the drinks bag in the hand they were knocking with and knocked so hard they dropped my drink they picked it up and handed it to me without saying a word ,leaving me with half of it and a whole mess to clean up as it was all over my doorstep and hallway as it was dripping off the door. I would like some compensation

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Chloe . 2024-03-26

MORE AT Just Eat

Ordered through the McDonalds app. The burger, arguably the most important part of the meal was missing from this order, so I was left to eat chips and have a drink. When customer service was called, the only option was a refund. This was no good as I ordered food because I was hungry and after the experience with McDonald's was still left hungry. The photo is proof of the lack of a burger, only my hungry belly remains. Was refunded £2.82 for a double quarter pounder burger but the 3 item meal in total is around £9...

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Aidan Magson . 2024-03-10

MORE AT Google

Missing items from our delivery and then entirely uncontactavke to fix issue

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Bronwen Barton (unimportant twaddle) . 2024-03-03

MORE AT Google

Pop in for breakfast porridge, very good.

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Nicholas Blackford . 2024-03-02

MORE AT Google

Waited over a hour for the food to arrive and then when does arrive it’s freezing cold coffee was even cold delivery person had very bad hygiene also

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Jody . 2024-02-19

MORE AT Just Eat

So.. I mean it's McDonald's so never expect much.. however chips did turn up cold and no dips that I paid for arrived. One thing I was pleasantly surprised by was the Frank's Mcspicy.. hot in flavour and delicious. If you're a spice fan this is for you!!

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Mrs . 2024-02-12

MORE AT Just Eat

Didn't get my full order, breakfast roll was just bacon in a roll nothing else. Wasn't wrapped proper so got cold, rest of order was ok but the roll if bag wasn't seal i would swear my roll had stuff taken out of it

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Simon . 2024-02-09

MORE AT Just Eat

Missing two hash browns and no cappuccino! what’s up with that?

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jimmy . 2024-02-08

MORE AT Just Eat

Did not deliver my food!! Only gave 3 burgers 25quid!!

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Emma . 2024-01-18

MORE AT Just Eat

Amazing service, fast and our mcflurries and milkshakes were not melted which is amazing as we have had it before from a different mcdonalds they were

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Elisha Woolley . 2024-01-17

MORE AT Google

great delivery driver good to see this man again today hard working good delivery partner. thanks to McDonald's Sittingbourne for great order also really appreciate when things go so smoothly.

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Gee . 2024-01-16

MORE AT Just Eat

Coffee was exceptionally cold, complained to manager who replaced it without any objection

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ray tamulevicius . 2024-01-04

MORE AT Google

Overall A Good Mc Donald’s. But Delivery can be slow at times.

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Jutlantic . 2024-01-04

MORE AT Google

They’ve forgotten my drink, said I was gonna get a refund for the drink and haven’t issued the refund

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Reece . 2023-12-29

MORE AT Just Eat

The food tasted like petrol as the guy who had the motorcycle must of put the food next to an petrol cylinder

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Conaugh . 2023-12-17

MORE AT Just Eat

Missing 5 curry sauces and the add on hash brown

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Lorraine . 2023-12-14

MORE AT Just Eat

Absolute joke , no point at all being a drive through. Every time your asked to park up and wait 10 mins

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Adam Moorehead lane . 2023-12-10

MORE AT Google

It's just McDonald's Nothing more nothing less

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dave smith . 2023-12-09

MORE AT Google

Food still tastes the same as back in the 1990's but the kids like it.

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joseph borda . 2023-12-05

MORE AT Google

Went there early in morning staff very polilte

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Anthony Standley . 2023-12-04

MORE AT Google

Was clean, lovely and just how I like it (quiet) 😊

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Vanessa Enonche . 2023-12-04

MORE AT Google

Waited 25 minutes for a breakfast bap,they practically put it on the bench and walked off,which left me asking all the other workers what number it was and no1 knew.Bad service

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Kerry Burlton . 2023-11-29

MORE AT Google

Whole order was wrong worst McDonald’s ever

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Lily . 2023-11-27

MORE AT Just Eat

Perfect. At last , a Perfect breakfast

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Chris . 2023-11-26

MORE AT Just Eat

Food was fine but missing one orange juice.

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C . 2023-11-25

MORE AT Just Eat

Yeah the place is alright... Bit worried about the hygiene though... Yeah that is blood in the pic on the toilet

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Pete Fortvilelse . 2023-11-20

MORE AT Google

It's like every other McDonald's

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Harvey’s week . 2023-11-11

MORE AT Google

Clean restaurant, cheap food. It's McDonald's, you know what you're getting.

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Michael Dean . 2023-11-11

MORE AT Google

Perfect order, everything was correct delivered by one of the best delivery drivers whom I've seen many times before really appreciate all involved in this order today. Thank you.

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Gee . 2023-11-07

MORE AT Just Eat

Got my order and had no has brown would like a refund on the items 5 hash brown

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Steven . 2023-11-04

MORE AT Just Eat

Mcds breakfast is always great but I don't understand how things are always so cold. Especially at 7am and in a 5 min journey from the store. One day hot food straight out of the vat will be sent out for delivery.

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sara . 2023-11-03

MORE AT Just Eat

Food as good as any McDonald's really, drive thru is fast and staff are always polite. The only thing holding it back is the almost permentant lack of mcflurries. Maybe get a new machine? Otherwise great.

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Nick P . 2023-10-16

MORE AT Google

My food was delivered stone cold, not even eatable. I ordered 2 medium strawberry milkshakes and 1 banana, I received 2 banana milkshakes and 1 strawberry. One of the banana milkshakes only had half in and was off. I also ordered a Big Mac meal, the Big Mac had no sauce and was hard. I’m not happy at all and I would like a refund please.

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Brooke . 2023-10-15

MORE AT Just Eat

House clearly marked yet driver walking up and down in rain burgers thrown together didn’t remove all items from burger as requested cold shabby burgers

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Saralouise . 2023-10-11

MORE AT Just Eat

Annoyed that they forgot some of my food. Isnt really acceptable. When i put in for a refund it gets sent to another email? Not even mine

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Leah . 2023-10-07

MORE AT Just Eat

Three items missing and food cold.

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Hayley . 2023-10-07

MORE AT Just Eat

Mcdonald is a big brand but in sittingbourne some staff is very rude I went their today with my 2 kids the lady on last window pass me 2 drinks and one cup caramel and was full with cream outside I asked her gently and with plz that clean the cup from outside plz as I can't put in cup holder this will make my car dirty she does that but with attitude then it's wast any tissue in bag that I asked for which she pass me like with out looking out side I don't know but this staff has to stop using drinks and work 😀 seriously thats a joke but I will keep visiting you as yours all staff is not like you

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Rizwan Younus . 2023-10-07

MORE AT Google

I pre ordered this early this morning and it said 7.25 it turned up at 7.50, burnt and cold

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Kerry . 2023-10-05

MORE AT Just Eat

3 star because my wrap of the day meal had something hard and chewy like plastic or hard paper in it when I took a bit.

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Nwamaka Nwokike . 2023-10-02

MORE AT Google

Stopped at this place on the way home, wasnt busy yet took so long.. Beside, when I approached to the drive-thru window, they looked at me like, whats this brown man doing here.. And then they passed me the food order, and when I checked there were no tissue paper in the bag, but before I ask for any already closed the window and went away..!

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Anujit Sarkar . 2023-10-01

MORE AT Google

I don’t know why I bother with McDonalds anymore, it’s gone downhill so much. Services was super so (thanks to all the deliveries), when I got the food, it was wrong and it was cold. My fault for getting it.

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Brandon Baily (3bbaily) . 2023-09-29

MORE AT Google

I never received my order completely but it has said delivered??

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Rhys . 2023-09-29

MORE AT Just Eat

Nice food....ideally table service would have been operating after a busy morning swimming but u can't have everything!

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Lee 924 . 2023-09-17

MORE AT Google

Got a delivery, My double peel came with no prize, care to explain?

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Simas Dambrauskas . 2023-09-16

MORE AT Google

Half the muffin missing more fat than bacon. Not nice today.

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Carole . 2023-09-09

MORE AT Just Eat

Thank you to delivery driver and to McDonald's Sittingbourne. Great order perfectly cooked and delivered nicely.

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Gee . 2023-09-07

MORE AT Just Eat

Ice cream mostly melted. Paper spoons were so soft they'd partially disintegrated. Shouldn't take nearly an hour to make and deliver 2 mcflurrys. So much for fast food!!

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Sophie . 2023-09-07

MORE AT Just Eat

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