McDonald's in Pembrokeshire

Ordered 2 burgers one without onion as I'm allergic and it still came with onion and the other with extra cheese and it had not been added. One of the meals came without fries and the fries that had come where stone cold. I've ordered here many times and this has never happened I am highly disappointed for the disregard of allergen training and the ignorance of the management for allowing it.

Only stopped to use the loo 🚻 😅

They billed me for the wrong order, then they gave me the wrong order, then when they gave me my order they missed an item. I asked repeatedly for a receipt, when they gave me one it was the wrong one. Then the food was cold and very greasy

Had double sausage & egg mc muffin had to go back twice in the end got my money back 1st time looked like someone had been eating it 2nd time it was full of grease literally the it was running out the paper and my hash brown looked like someone took a bite out of it also my girlfriend had a breakfast bap and with brown sauce it was caked like they had used a whole bottle on it real shame as I've never had a bad mc Donald's there got to say the manager was lovely very apologetic and said they had new staff also stating that is not an excuse I think more training is needed if you are just going to stick people in a kitchen will try again and hopefully the staff are more up to date then

A very useful drive thru option, especially using the app, for those days when there isn't enough time to stop & eat.

It is a great place for a quick bite to eat.

Well if you enjoy Italian food this is the place to go to, oh the service was really good too.

Worst macdonalds I have ever been too, They did not give me what I ordered, When I went through drive through missing items, The drinks got so much ice in them, They're soft drinks do not taste right I will never go there again if I could give zero stars I would 🤔

Incorrect food order and sold out of quite a few menu items. Fries where cold.

Orderd 30 pounds worth of food for the family received 2 milkshake 2 fruits fruitshoots and 2 mcflurrys fuming is an understatement worst McDonald's in the world

One of the worst mcds I've ever had my chicken burger was really dry and tasteless definitely won't go back.

As always favourite place for my daughter Enjoyed

The most recent example was in a video on the website rthat rshows

We just went through the drive through food as expected

There were no seats outside meaning that our dog had to stay in the car. The food tasted like any other McDonald's.

Service was really poor at drive through, customer service at the pay and collection windows was poor and the food was really cold and the fries we're like rubber and tasted stale.

Just got a happy meal, not so happy as I didn't get my nuggets and only the chips

The food here is the worst! Order is always wrong and the burgers are build you're own from the bag. Training needed or just close the place

Ordered porridge came cold took it back after 20 minutes no porridge was told that it had over spilled Wen heating it had a refund in the end so my hubby had breakfast I didnt

place in good position usual McDonald's food place very clean and tidy staff very nice

Very slow and always missing something from the order. My burger was literally drowning in grease, was gross

The best thing about McDonald’s is you know what you are getting before you arrive , it’s not the best burger you ever had but it’s consistently good

It's hit and miss with their food, especially with their fries. 8 out of 10 times, they are not even warm. Also, the iced drinks are regularly underfilled.

Tables are continuously filthy and bin bags are left on the floor until somebody wants to deal with them. I opened my mc muffin to a green egg and when I went up to the counter one of the male floor managers totally ignored me and just stood staring at me. Food comes burnt and staff are judgemental and useless. Don't waste your money.

Waiting 20 minutes for a couple of burgers and a nugget meal. Food was disgusting, hot on the bottom cold on top, latte had oil in it, cokes tasted off. Over priced and just generally grim even for a a McDonald's. Don't waste your money there

hello, so they did not deliver my chips when I ordered, I very clammy walked over and asked and they got looked up and down.the kids that work here as they are very discriminating towards people!

Standard McDonald's but food was tasty and hot

Food slow out. 15mins All the fries were upside down in bag Burgers weren’t made properly all in a (build your own burger style) mess.

This place is run by drunk children the drive through never gets the orders correct. Pay for chicken get cheese balls .....

It's a McDonald's. Staff are miserable and you'd be lucky to get your full order let alone it being hot.

Ordered the triple stack burger which looked nothing like the picture. No cheese between the meat and only a smear of sauce. Also once again no ice-cream or shakes. Sort it out Mac.

Food was to standard, service unfortunately was not.ordered on the app had a 20 minute wait to get to the end of the drive thru only to be told to go park up.after another 20 Minutes of back and forth because our order was not complete, the man ran in and out three times and still forgot our sauce's we told them to forget about it and went home. I will continue to use this establishment but not at 7pm

Very busy, toilets were dirty and needed a clean.

i had to pay extra for sauce and never even received it but i got a random pot of sauce i didn’t order at all

Ok do what u need really quick fix For the kids

Tables are dirty and the self service screens don't work. Really poor service.

Are placed in order today at McDonald's and asked for no ice in my drink as I proceeded to the collection point I saw a employee raking iced out of my drink with her naked hand is that normal practice

Great service, everything hot and well made 👌🏼

My Wife and I have been trying to get a meal for weeks we both like the large meal deal but every time we try there’s no milk shakes or Mc flurry the machine is either broken down or not cleaned so as it’s my wife’s favourite we don’t order and leave very disappointed and most times we go across the road and have a Kentucky we can’t be the only ones So I thought I would send a review and maybe someone can order a new machine it’s not as if Mc Donald is struggling. Look back on the Managers record book.

Chips was cold and cheeseburger as well Not nice when food is cold when you get it

Average.....update still forget things on orders

Clean with quick service and great quality food too.

Probably the worst burger and chips I've ever experienced it was shocking will never go back

Pembroke dock food was perfect, served hot and by some very friendly staff.

My double sausage egg McMuffin this morning was extremely crunchy due to the dried out texture to the buns they must have just been having a bad morning

Poor customer service, I wanted cheese burger and he hung up, dreadful

Got a strawberry milkshake but they put chocolate at the bottom and strawberry ontop!!! I hate chocolate

Probably the worst mcdonalds food I've had, what caps it is the staff smoking outside in the way of the customers...kids hold your breath 👍

Food was delicious as always , lovely young man to serve us.

Well what can you say, mostly pop into MCD's after the weekly shop, saves cooking Tea after unpacking the food into cupboards 🍔🍦☕

Sorry To Say Did I Drop My Specsavers Glasses with my glasses inside if it is there can you please look after it for me for tomorrow and we will come and pick it up at the Pembroke dock Mcdonald ok so bye bye for now George Samuel Maccreath Ok

After waiting 20 mins for them to bring my food out. Then driving home only to realise they missed part of my order. This place is useless probably the worst in Pembrokeshire. Might even go as for as saying worst in south wales

Really good deals at MC Donald's Pembroke dock Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🥸.

This is the worst place to take a meal...you can be banned just to ask a common sense question like: why you have to wait 45 minutes for the food when ACTUALLY it's a FAST FOOD place. Managers like cris are the worst. Managers are TOTALLY disrespectful to the customers.

Great help in using the new track and trace app before you go in and helpful staff when you are seated also very clean.

Stopped of a coffee lovely staff

Ordered on the app, says McDonald's closes at 11, turned up to collect order and staff have told me they shut at 10, £20 taken out my bank now been told I need to chase it up on the app to get a refund!

I was working there running some cables in the kitchen i found it very clean and well run

This is your typical Mcdonalds but what is good about it is that the service is always good, the milkshakes always seem to be available and the store clean! Ordered via the app and collect from the allocated parking space...no drama, shirt wait and food exactly as ordered. Car park is a little to be desired unfortunately as can be very busy especially around the time when the ferry has just arrived!

Yes lovely service we just had tea there and something sweet with it didn't try the food but its probably nice

Don't normally review Maccies, never felt compelled, typically.... cost effective, fast and of a certain quality. However, this franchise is possible the worst McDonalds I've eaten, chips were stale - tasted like the 3 year old Mc'ains oven chips the university scavenger kept at the back of a communal university freezer. Big Mac was cold. Mozzarella dippers again had an old dusty taste and texture to them, breadcrumbs fell off and cheese didn't bend. To add insult to injury, the order was wrong too. Leadership team on leave? Review required, certainly not the reliable steadfast brand I associate with the Golden Arches.

Fresh fries should be a staple product, why get it wrong?

It's a standard McDonald's so you know exactly what you're going to get!

Staff member emptying bins then straight to serving food without washing hands noted by myself and other customers. Missing items in my order and told to wait as my other food went cold just left with what I had

Ice cream machine was working so this a great day at a McDonalds

Put in bacon slices in my siracha chicken wrap. Hot chocolate was very watery. Not a pleasant experience.

Absolutely shambles of a place. Ordered through the mcdonalds app. They had it delivered by uber. Not only did they miss items off my order I have not had a refund because the rude staff hung up on me, and refused to send said items out. Absolutely livid. This place is the worst mcdonalds I've ever ordered from. And some staff there are rude and have disgusting attitudes. Better off not having them. Will not be ordering again. Disgusting!!

Good service, masks and gloves being worn by staff. Tried triple cheese burger for the first time, really good. Very satisfied.

It was a 'meh' of a McDonald's, nothing special, nothing terrible. Food was what you would expect, average, cleanliness is what you'd expect, not good and service was adequate.

Got everyone's order wrong in my group and it wasn't even busy. They amended them with no issue but it was very annoying

Drive through order was poor. Low quantity of food despite ordering large. Chips were barely warm although cooked right. No soft drinks machine broken. Ordered mozzarella bites and was only 2 in the bag. Customer service was friendly but needs work.

As mcdonalds go it's a good one ,clean , and staff are helpful .

Porridge and pancakes ordered... took 10 minutes to serve us despite it being sat in front of the girl then cold when we got it. Asked fir a fresh one and off she went to microwave one but I had to go. Poor service... long wait ... cold food

It does exactly what it says on the tin!

First time in the history of ordering at McDonald's, nothing was incorrect!

The restaurant was really clean, staff quick to clean the tables and take your rubbish. Then I went to the ladies loo 🤦‍♀️

Walked in through the door and was told that it was take away only by a staff member who was unprofessional. She told me it was because of our age and you needed to be 16 or over to sit in. Even tho I am 18 years old she wouldn't let me show my identification to prove I was my age. This worker was very discriminating towards me and others who walked in. I turned around and walked out without buying food. This is not a appropriate place to go and would definitely not recommend for others.

Asked for no pickles... received 2 squashed burgers with no sauce or onions

Drive through order being told to wait no one even brought food out …After 40 mins wait I had to go into the restaurant to ask about my order which they totally forgot…what a service😂

Cold over salted food, burgers were thrown together and looked a mess, drive through was closed, parking was a nightmare, no signs up to say drive through was closed. Lots of dorty uncleared tables.

Order is literally never correct. Used them today for the first time in well over a year because abstained from using them due to constantly incorrect order. Only ordered mcflurries and drinks in nice weather today, not even any proper food, still missing a drink and all straws. No idea how they miss items every single time, no idea how it hasn't improved over such a long span of time.

The food is okay (sometimes dry and lacks freshness). My main gripe is due to the restaurants management, who pressure the staff to serve orders quicker, and, as a result, there are nearly always errors with my food and I have had bits missing from my orders three times now. The supervisors will always replace the food or in the last case provide the food they missed but I always get home before I realise what's missing. Another issue is that even when I do get what I order, it's still wrong....the last visit resulted in me eating a mcflurry that had no chocolate in it at all!. Poor management with wrong priorities seems to be the root cause here and they must realise that being quick isn't necessarily a smart objective if the orders are frequently wrong. Very frustrating and I need to now check all food before I leave the premises. It never used to be like this??

How can you forget to put the hash brown in a breakfast meal🤷

i was told i swore at this very mcdonald’s, i was accused, i felt angry, never coming again, had a happy day turned into a nightmare, fix yourself you traffic cones. ps i’m a celebrity RJAY on youtube (listen to my song) :) cheers babes

Definitely defines a fast food restaurant

I am absolutely devastated. We ordered in the drive-thru, the food was cold and the worst thing and dangerous thing was that the 2 chocolate milkshakes we bought tasted like soil (normally they are fine) clearly something was wrong. My little sister vomited not long after drinking a few sips saying it tasted "off". McDonald's are very lucky I haven't come in myself and complained about this, this is ridiculous and very dangerous as it made someone ill. I will not be ordering from here again!!!

The most horrendous McDonald's ever. Order always wrong, food cold and the staff especially the manager are so rude. Avoid go Haverfordwest

Great day out and lunch in Mcdonald, s

Due to my wife's dietary requirements, there are only certain food items she can eat. Her favourite is an adapted egg muffin meal where the muffin is left off and the egg and cheese is put in a pancake tray with two more eggs and extra cheese. Add two hash browns and a black coffee and she's happy. Today we were running late, got caught in road works and backed up traffic so missed the 11am cut off for the breakfast. However when we got to the restaurant, staff made my wife her breakfast without any problem or fuss. Thank you to Chris and the staff for being very helpful and friendly and doing that little extra to help the customer.

Found hair in the burger. Not surprised after seeing the other reviews.

Usual fayre. Sadly, the staff are not hugely accurate with their assembly. Please check your takeout BEFORE you leave otherwise you will be disappointed. Music in the restaurant is often loud so we now no longer have business meetings there which is a shame. You can't make it receive a phone call due to it. Nobody is listening to it anyway as it is all noise/rubbish. ☹️

Okay but not my favourite MacDonalds.

service was excellent i had my food almost immediately after finishing my order

Great place for a quick bite to eat while out Christmas shopping.

Pembroke Dock is the most shocking McDonald's I have ever used. Multiple times I have left to find my order has been incorrect. I now (if I use this franchise) I check my order before I leave the car park! Fast food? I don't think they know what fast food means I waited 35 minutes for a small order which they got wrong. We went instore to get our food and there may have been 6 customers in the store. It was 6.30am so not a rush hour period. Even a cup of tea was given with no milk. I might add that this was in a 3 week period.

Terrible service after a lengthy wait got food order asked for ketchup to be told had to drive around again. Amy the manager and Jayden have no clue regarding customer service. Avoid at all costs

Order wrong on several occasions. Allways asked to park up and wait for order, some times up to 30 minutes. Last occasion I was left waiting in the drive through at the order counter while 3 other cars were served in front of me who where waiting behind me, then to top it off missed bits from my order.

It was a McDonald's you get what you pay for. Staff friend very clean. Hit the spot.

Absolutely horrible treatment the people in the evening staff thought they could just dip around just cuz business was slow close the door early gave us the middle finger through the window and the manager was fine with it all Luckily other people have received this treatment and actually recorded it of course it's not going to go anywhere unless that video goes viral and only because the company would be afraid of their image if they thought this particular locations treatment what's happening everywhere

This is one of the worst McDonald's i have had the displeasure to use again but it Will be the last time. The staff are rude especially the manager's, the order was wrong again and as usual the food was cold, maybe you should have someone from the Newtown branch to show them how to run a McDonald's properly as that one is very good