McDonald’s in Wirral

Shocking service. Self service tills never have receipts. Staff are rude and unhelpful. This is one of the slowest operating McDonalds I've had the displeasure to waste my time in.

Ordered 2 chicken big macs via the drive thru, got home and opened the boxes to find some kind of big mac concoction. No chicken. No sauce. Too far to take it back and phone goes to voice mail. Amazing.

Think McDonald's has gone off the boil in general, but this one was quick hot crispy fries, not like warm soggy things, will defo use again when in the area.

By far the WORST McDonald’s in the area. Always seems to have items missing from the menu. Food is always cold. Waiting times are ridiculous even for the simplest of orders. Wrong items or items missing. It’s like the staff are overwhelmed and panic just putting anything in the bags to get the orders out the door. Do yourself a favour and go to a different branch.

Waiting for 2hrs to collect food for deliveries

If I could give this place zero stars I would. Worst McDonald's I've been to. Never mind worst on the Wirral, worst in the country!!! Like walking into a youth club. Full of school leaver kids with bad attitudes and zero respect for customers. Slowest service ever. Management is not much better, standing around not managing. Half the staff are always outside smoking. Needs a serious overall starting from the top. Oh and make sure you check your order as 99% of the time it's wrong.

Worst place ever. I had bad stomach for 2 days after I eat there. Never again...

Everything is grubby, seats, tables, floor. Even the tray, that was almost thrown at me, was filthy. You'd have thought on the Wirral they'd be good to do a decent rolling job, but the contents of my wrap promptly escaped all over the tray. Won't be returning.

Very slow service. Cold food. Avoid, simple as that.

We ordered food the order was wrong not what we ordered the food that came was cold their was no drinks in the order was meant to be 5 meals in the order and only 2 came will never order from them again

I wanted a grimace shake today. there was no grimace shake.

Absolutely horrendous! Worst maccies going, told to park up and wait, for them to still bring the wrong order out, girl who bought it out needed a serious kick to boot the attitude out of her. Got it home for the chips to be burnt yet undercooked, explain this please!?👀 Me double cheeseburgers looked like they'd been thrown into a wall then a car driven over them before served, honestly don't waste your money. 20 quid not well spent.

Living close, we have been to this McDonalds plenty of times with no major issues. However over the past couple of months, we have received our food cold. Not luke warm, but stone cold. Also, the past 3 times ordering a coke, it has tasted like mould. The first time we thought it may be a one off, tried again a couple of weeks later and the same. Just got one today and again the coke tastes mouldy and off. Not sure if they are cleaning their machines but something isn’t right.

Went through the drive bidston thru and had to wait 15 mins then the burger was cold.so went back in and asked for new one.got back to car and that wasn't much warmer.the service from the staff was horrendous. So for the 50 th year birthday you need to sort out the staff.if they don't want to be there we'll don't bother turning up.sort your staff put macdonalds. Won't ever have another macdonalds again .very disappointed

The staff at Bidston Moss McDonalds are consistently pleasant and helpful.

Disgusting place 2/3 women’s taps not working Men’s toilets shut Disabled toilets shut “Hand sanitizer” instead of running water is not available anywhere — despite McDonald’s assuring it is Absolutely needs shutting down

Went through the drive through today and collected my order. Got home as usual missing items and the worst chips I've ever seen, over cooked and dry. The whole order was cold, had to take the chips back and asked for fresh chips 🍟 looks like this is a regular thing at this branch

Ordered inside and the machine then gave me a ticket receipt that was blank. I ordered a Double Quarter Pounder with Cheese as well as other food only to find, once I had driven 6.7miles home, I had been given a single Quarter pounder with cheese once I had driven 6.7miles home. Had to wait around 10 mins to receive the food despite a lot of staff standing around appearing to be doing very little. Another printer in the kitchen area was playing tricks and seemed to 1 person to fix it 3 to watch. I'd have had to waste more fuel going back to complain!! Can you imagine the caos if we all stood at the counter to check that the order was correct That's one Md's off my visiting again list in future. Not sure if it will default on the recommend list but I'm not recommending anything.

Delivery drivers using accessibility parking spaces to collect orders.

WORST PLACE I HAVE EVER BEEN TO IN MY LIFE!! 35 MINUTE WAIT AFTER DRIVE THROUGH ORDER STAFF ARE HORRIBLE LAZY AND RUDE COMPARED TO ANY OTHER MCDONALDS ON THE WIRRAL, Don’t waste your time won’t be wasting mine again!!!

Two orders wrong. Took 3 attempts to fix. Brought burgers without fries and drinks and made us wait 10 mins for them

They never give you the dips you've ordered. Even with the chicken share box that actually has a huge space at the front of it for the dips - which they can clearly see is empty when they pack it. I'm starting to think that they do it on purpose, or they're rewarded for withholding items to boost profits.

Burnt food and wrong items in the order

Everytime I've visited this restaurant they just can't get the order right... The first few times I thought it would have been because it was a new restaurant and I gave it the benefit of the doubt and keep trying but this was the last time for me. This is even worse than the upton restaurant when it was at its worst. Your always made to wait for your order... The food is never hot, I can understand this to some extent but everytime I try and give them a chance its bearly luke warm. My order has never been correct first time from this restaurant, whether it be completely wrong drink, missing main items, missing sauces, missing sides or totaly different items than what I ordered. This last time, amongst missing items which I had to go into the restaurant for to correct the order, only to realise when i got home there where more missing items, (it was an order for 5 people) they managed to charge me for a double big-mac with bacon, with no onion.... used a double big-mac box... only to be served a standard, cold! bigmac, with no bacon... Whats the point in the customisation if they serve you whatever they feel like.... This is the last time for me and I would recommend anyone in the area to travel to Prenton to save yourself the headache or heartache of constantly dealing with apologetic staff and incorrect orders. #bocot-bidston shocking.....

Has to be the worst service ever received. Lady attitude was aggressive couldn’t believe what I was seeing, disgraceful

Visited here this morning 23/7 for sausage and egg muffin. Hash brown was barely warm, the muffin looked like someone had stood on it and it was hard. The place needed a good clean. There were bits of old food all over the place. Won’t be going again.

The worst mcdonalds I've ever been to Been plenty of times now, keep giving them the benefit of the doubt but it's the same every time. Get the order wrong every time, whether drive through or eating in. Just been and got charged for my order and someone else's through drive through. 20 min wait in drive through, no one was moving. Got home, husbands mcspicy burger was inedible. Burger could only been bent, was like leather. Inside has been bad on last few visits. Even on early breakfast visits it's incredibly dirty. The glass in the doors, the floors, there is always tables that need cleaning. There doesn't seem to be anyone working the floors like they usually do in mcdonalds. I always tell the kids not to touch anything, door handles, anything. This place needs an environmental review asap. Will drive to prenton or liscard in future. I HIGHLY doubt the 4 & 5* reviews on this page are legit. The food looks staged and judging by the other reviews has never come out looking like that.

Why is this restaurant so bad it's not like it's new anymore. Always something missing or wrong with the order or the fries are cold. Just ordered a double Big Mac and got a regular Big Mac in a Double Big Mac box LOL where's the care?

I was told to park up for pancakes so i did. Anyways, I also asked for an extra shot of coffee at the drive through to which the girl didn’t bring out. She then proceeded to proclaim i would have to go back inside to get the extra shot? Even though it was her responsibility to bring it out? If you don’t enjoy your job then leave.

Complete wrong order and the phone is switched off

Got to be the worsed in the country. Just ordered a 20 chicken nugget share box in the drive thru, got home to find 14 nuggets in the box. Now that isn't a mistake, that's them taking the piss out of their customers, and its that which has got me fuming. This is just the latest in bad experiences of the place. I'll have to go the Rock Ferry one in future. There're a piss taking joke

Dreadful !!! The floors are greasy and slippy throughout. Food scraps were pushed to just outside toilet doors instead of being brushed up, and toilets need cleaning in the evenings as well as daytime. Fries were cold , burgers we're barely warm and we took our box of 20 nuggets home and put in the airfryer. Considering this place is less than a year old, it's already gone to pot. Best avoid and go to the 24hr Birkenhead Rock Ferry branch.

We've been here a few time. The first time was a but rubbish, but I put it down to teething problems when it was first opened. Others visits have been just OK. This time however, two lots of fries were very overcooked, with a few anemic ones interspersed. My strawberry milkshake was chocolate at the bottom and strawberry at the top! I'd definitely hesitate before visiting again!

Went at 6 am one morning as I had to be nil by mouth from 7 am due to a procedure's at Arrowe Park. Felt awful, contacted the doctors explained the series of events to them who said I may be suffering from food poisoning. The person who took my order was polite unlike the person who was at the handover window on the 26/06. Off work today as a consequence, Would not recommend.

Ordered a £30 order just to receive the complete wrong order cannot ring due to wrong number and just eat refuse to give a refund, need to be a better contact service

What a joke of a maccies. Took ages to get food, then when it arrived there were bits missing. Probably good for my health when I say, that's the last time I go there 🤣

never go here they got all our order wrong and when my boyfriend told them they still got it wrong absolute stupid people working there also to add to it there was 3 hairs in our food, in the chips and on the burgers i wish i just got a refund all the food has gone straight in the bin so thanks

Worst McDonald’s I have ever visited. The past few times I have ordered from here using the McDonald’s app and Uber delivery at different times of the day/ different days food has been missing from the order. Can’t never find a way to contact the restaurant. Have managed some times to contact the driver but they just collect the order. When I have visited the restaurant the staff are unhelpful and seem more interested in chatting amongst themselves, using bad language and just seem to not care. A two year old would do a better job.

Went at after 8 pm on a Friday. Inside, it was quiet, whereas the drive thru was busy, and I ordered through the app to the table. The order was delivered quickly with the order correct. Staff were pleasant, and the area was clean. The area was constantly being cleaned whilst I was there. 5 stars, well done all

What a joke, been here 3 times and got my order wrong every single time. After reading the reviews the local community needs to come together and do something about this place, the kids working there I’ve dealt with are mocking it, stealing peoples money (by not fulfilling orders), find it funny when they get orders wrong and so lazy they don’t deserve to have jobs. Read the other reviews, wasting people’s time and no means to contact the company to complain. Hope they get what’s coming to them.

Recent pop up at Junction Retail Park. A welcome addition to the other shops on site. Small building, very minimalistic. The restaurant has circles everywhere (on the walls, on the roof, on the tables) interesting but I like it. Staff were great in there, table service was fast and everything was spot on. I ordered a wrap meal but my receipt didn’t come out, why does this happen at many McDonald’s? I'm not in favour of the app, like many, so paper receipts remain necessary to many customers. Toilet check was all clear; clean and well stocked. The retail park is very narrow to drive through, with lots of congestion something to consider if you're in a big vehicle or in a rush! Some traffic management to alter the flow would be really helpful.

Bought food from this place when I got home realized half them missing and the rest could and when you trying to call them goes on answer machine!! Won’t go back again 😡

Just visited and got the 3lots of food offer 3 for 3 got home and some food was not in bag . Also food was cold Big 👎 called up and phone mobile number goes to answering machine only decided to go as we were shopping and we were hungry next time I’ll cook at home shocking food you get paid so your job properly

Disgusting orders take ages for fast food and food arrives cold Staff are covered in tattoos and look like they’re off their heads. I’d be ashamed to be seen in public with any of them. I was very resilient to letting any of my children near them.

Am waiting 20 minutes for my wrap, thats how bad the night staff is. Very disappointed.

Night staff is so lazy my food is infront of me but still I have to wait 5min. Then I ask my self please give me my food 🙄🙄

Waited 10 mins in drive thru then lost my order and then my quarter pounder looked like it had been stood just a lot of kids and no adult supervision

I always assumed they exclusively employed the mentally challenged here. I was correct, can't get anything right, the menu has changed before you been given your food. Start your own small business, slowly expand it over several years, start your own franchise of McDonald's, train your own staff and have them serve you your order, it will be quicker.

Staff don't seem to have the ability to read clear simple instructions on orders. Shocking customer service when ordering through the app.

Just change the name of all your stores to MONGdonalds

The young kids that work here treat it like a youth club. If they’re not all outside smoking and playing football, they’re leaving you waiting to give your order whilst they chat and mess about. Girl found it hilarious that she had left us waiting (in an otherwise empty queue) to speak into the intercom for 5 minutes. Drove round to the pay window where the girl seen me pull up and walked out the room leaving me for another 6 minutes to pay. Came back in laughing her head off. Then another 4 minute wait for the actual food (after being told to park up even though I was the only car there and it was 6am!) Girl smirked at me while giving me food which was ALL wrong (only ordered two meals - no tweaks just standard meals but both meals were wrong). Burger was absolutely swimming in sauce to the point it was sliding about and couldn’t pick it up properly, sauce (the wrong sauce I might add) dripping everywhere, threw it away in disgust! Waste of time and money. The people who work there are all scally kids who don’t give a toss and immature just there to mess about. Don’t waste your time!

Made me wait in a bay and still got my order wrong, breakfast wrap with red sauce and double sausage and egg m muffin with brown sauce, wasn't even close and it wasn't busy. Check your order

Ordered via app for collection, one basic happy meal - fruit bag was missing, no straw or dips either. I brought it to the staff attention as she was walking back inside. She said she was talking to a customer at the main doors- what am I then? She never acknowledged me after, never mentioned she was coming back with the bits. I waited a bit but as the food was getting cold and my little one was waiting, I had to go inside the shop to ask for the missing bits. Not great customer service, could definitely improve.

Bought 2 BigMac meals... Oh my days! Burgers thrown together with little to no filling. Both burger pats put together leaving a empty level in the sandwich, also not very warm at all. Chips were passable. Such a shame from a newer branch that was very clean and inviting. However as a takeaway I had left when the dissapointment hit. Both burgers were the same, so not a one off accident. For £18 would have been better spent elswhere

Absolutely will not be coming here again. Waited over 20 minutes for the wrong meal. By the time it was finally served, we were more than ready to leave the not-so-fast food restaurant. They asked what the order was, seemingly having no ticket for it. Got home and the double quarter pounder with extra cheese and bacon was a bacon double and cheeseburger. Absolutely not what was ordered, but not prepared to wait a lifetime returning for it to be exchanged. Extortionate amount paid for what was actually received.

Like the place, very minimalistic, staff were great in there, service was fast and everything was spot on, the actual retail park is very narrow to drive through, something to consider if you're in a big vehicle,

I ordered a quarter pounder double deluxe and there are no tomatoes as described. I asked the manager and she seems curious what’s wrong with that. I paid more and that’s not the photo content. Then she just put them away and I need to wait for 15 mins to get it. They feel no sorry about their quality

They’ve messed my orders up like 10 times at this point. I given them the benefit of the doubt but I just can’t be bothered anymore. I’d rather drive like ten minutes to the other ones just so I can have reliable service.

Absolutely useless team. Keep messing up orders or missing items. And service is poor too… if I could give -5 stars I would…

no toy in happy meal fries where all cold all food was horrible and can’t even give out one dip

First and last time for me. Food was stone cold,.... with all the poor reviews I'm surprised it's not been closed down! More staff picking there spots then customers

Place is minging. Covered in litter and food debris. Floors slippy as hell no hazard signs out. This place needs one big biohazard sign on it

Wrong order YET AGAIN. Can staff in any mcdonalds not read?

What a joke this McDonald's is . Only ordered a coffee and 1 cheese burger. Got told to pull up and wait. No room to wait as everyone waiting. After nearly 15 mins waiting went in and asked for a refund. Apology given but really it means nothing. Can't review the food as got none. If I was manager I would of refunded customer full amount and given them another coffee and the burger they ordered free of charge. Mcdonalds use to be a great convenience take away. Arrowe Park and bidston are the worst mcdonalds I have been to.

Slow service and staff who seem fairly miserable. No availability of pretty much all the sweet stuff. Coffee not hot. What's to like? I won't be back

absolutely disgraceful, I cannot believe how bad this place is! I was waiting here for almost an hour just to pay! to find out their card machine was broken and I only had my card on me, this is not the only bad experience I've had with this place, on multiple occasions I have ordered from here as its closed when I was at the drive-thru and I collected my food and many items were missing, another bad experience was when I went to order a drink they had 0 soft/fizzy drinks! Overall, I alsohave been here when I ordered chicken nuggets and some how they ran out? ,overall I've had a horrendous experience with this McDonald and I have to go out of my way to be able to get myself and the family a treat I am extremely unhappy and I need to see improvement here, I would never recommend to anyone that you come here! very bad service!!😡

Order over £34 worth of food at the drive though, order was mixed up & the girl put it through as 2 orders. Then once collected there was a buger missing & a fry's missing even though we had been charged for them tried calling only to get a voice mail.

Perhaps have more seating available

Went through drive through only ones in it and still missed our chicken nuggets off the order, only realised when got home and you can’t be bothered going back? How difficult can it be to get a small order correct 🤷‍♀️

Worst maccies on the wirral, live a 5 minute drive away and fancied ordering food. Had two different delivery drivers waiting at the restaurant as it’s clearly nothing to do with uber and it’s now been over an hour and no sign of food!

Waste a time even going the drive in waited 20min for half the order to be missing when got home, and they never answer to phone joke

This place needs some intervention from higher up! I have visited twice and that’s enough to stop me coming back.

I reviewed this McDonald’s as it’s the lowest in my area. When entering this McDonald’s I realised the restaurant had circles everywhere (on the walls, on the roof, on the tables) interesting but I like it, that’s a star! I ordered a Big Mac meal but my receipt didn’t come out, why does this happen at every McDonald’s. My food took 9 minutes to arrive that’s not bad for how busy it was! That’s a star! I did a toilet check and I can report back everything was groovy. I ordered the new McFlurry it didn’t look like what was advertised but it tastes bloody lovely! 4 STARS 🌟🫡

ALWAYS forget something on your order. I thought Upton was bad until I started going here. Fair play though you've somehow managed to be worse than the worst Maccies on the Wirral!

Food was actually hot for a change very nice 👍👍

Food was stone cold. Manager was helpful enough. Was told that they would replace the food but they clearly just reheated or used an old fish burger as the fish burger was hard on the edges and darker when it came back. It all came back in a few minutes way too soon. The nuggets were still cold. Asked if the ice-cream machine was working, seemed unsure. Got the feeling that they just couldn't be bothered This was definitely one of the worst McDonald's I've ever been to. Complained to manager/supervisor at the end, she was friendly but was just acceptant of my complaint. She offered to replace the meal we had to take home to my friend (we had eaten ours in the restaurant). I don't expect great food but at least it should be fresh and hot. Avoid this place at all costs.

Very safe and clean. Fast food. Calm atmosphere. Polite friendly staff.

Well that's odd,I don't eat junk food, so why say I made a visit.

Shocking service, takes the absolute piss, everyone stands around clueless while I’m waiting for my food

Hands down the worst McDonalds I've ever visited. Long waits with every visit and wrong orders every single time. It was so bad once that whilst I was told to wait in a bay for a drive through order, someone came to my car with a pen and napkin to re-take to order, despite me already waiting 15 mins.

Restrooms weren't overly clean, but restruant area was clean. Fast food hit the spot.

Good store. The service is a bit slow though.

Bunch of mongs, packing half an order. No wonder it’s a franchise, customers pay for extras and never receive them

Ordered from the McDonald’s app and got 2 items wrong on my order, considering they charge so much for delivery and everything else. Didn’t get my brownie and they messed up the McFlurry order. Phone number linked is a mobile number and goes straight to voicemail and there’s no way of getting your money back or an email to contact.

Truly the worst McDonald's ever. Got our order wrong twice (didn't realise the second time until we were home). No sauce, straws or serviettes. Everything was stone cold when it was given to us. Absolutely joke for the price they are charging now.

This is probably one of the worst McDonald’s. You have an issue 9/10 times you visit and the wait is always really long.

Awful place. Never get order right. Today I ordered a mcCrispy, it was that dry it was inedible. Bun was burnt just disgusting. Not cheap either. Staff at this branch are so rude on more than 1 occasion. Daughter ordered ceaser chicken wrap again burnt !! And chicken you could bounce on the floor, it must have been there all day it was solid you definitely could not eat it.

Perfect Fast food, no missing items and was lovely and hot. Staff are lovely and helpful.

I ordered a burger and when I received it there was no burger

Sometimes mess up on orders but is a really busy place so can't moan the food is loverley I love maccys my favorite since I was a kid

This place needs shutting down before somebody gets ill !! Service absolutely shocking, took 20 minutes to place order and collect food via drive through, only me and one other car there !!! Burgers where ice cold and chips looked like they had been in the fryer 10 minutes to long ! Went in and asked for hot replacement and waited a further 15 minutes for it. Food looked and tasted terrible, put it in the bin, will never visit again, the management and staffing here need seriously looking at ! Not even an apology from them

Worst place in wirral . After waiting for 20 minutes for our food to arrive we left and went home only to find that the order was not right , we asked for plan cheese burgers for our two kids as they have tomatoes allergy only to find oinions pickles tomatoes sauce on both of them even tho the wrapper had no mustard, pickels onions sauce on them. While waiting i was watchingthe very young staff messing around with each other throwing empty boxes each other and the fowl language was unbelievable in front of customers. I won't be going back here ever again.¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥

Just been to Bidston, no sauces that I asked for no straws for the drinks and 2 burgers missing ,thank you for your terrible service, its not rocket science people

Amazing toilets, they have saved the day many times.

Awful experience. First lot of fries had to send back as they were cold. Place was untidy see photos. Having visited many others this was a disgrace.

How will a society function that is populated by disinterested and amateurish people? It'll function like this McDonalds.

Service is insanely slow! Staff are rude

Genuinely the worst mcdonalds I've ever been in. We had to wait 30 minutes for our food when we were the only people in there! It was on the side for ages and went cold even though I asked for it before then. This franchise has employed really young people and clearly not trained them properly- bins were full, salt/pepper area empty. They served their mates food within 5 minutes so are clearly only bothered about it being a good service if it's their mates.

Went while working nights spent 15 minutes waiting and was given food that had been there a while which was barely warm , I know this because the tills where up dating when I got there and I didn't see them cook anything else but took it as I spent a large part of my break waiting and couldn't wait for them to cook anymore plus the fact I was hungry.

Waited half an hour for a water and coke that we didn’t even end up getting because of how slow and bad the service was