McDonald's in Stoke-on-Trent

Dreadful if ordering via their app. Placed a simple order; 2 happy meals and 1x Large Fries. Order arrived; Large Fries missing, small fries from a happy meal missing, and a random 4x bag of nuggets included as extra? Tried to contact restaurant to rectify and correct; spent a full 30 mins (maybe a bit much for the order size...) trying to phone them. No answer, beyond phone being picked up and immediately hung up several times. App also doesn't allow to contact to discuss this.

This is possibly the worst McDonald’s in stoke on Trent. For food that takes no longer than 3 mins to cook you can guarantee you will parked for at least 30mins delivery of the app ? Over an hour and you won’t get all of your order

Food very cold even when I had it changed on the third time off changing my meals still cold so we left the shop very very disappointed

Honestly wouldn’t even give them 1 star. I ordered a delivery through the McDonald’s app and automatically put the order through to this restaurant. Both the McDonald’s app and Google said it was open, but apparently not. Went through 3 delivery drivers just to be told it was shut. My partner rang up the branch and a worker answered saying they are closed for another half an hour. If that’s so, then update your opening hours online! And don’t accept a food order, or take money if you are not open.

MAKES ME LAUGH HOW MUSLIMS THINK A FILET O FISH IS HALAL 🤣🤣🤣🤣🤣🤣 WHEN BACON IS ALSO COOKED IN THE SAME KITCHEN 🤣🤣🤣🤣🤣🤣

Cancelled after 90 minutes of waiting for delivery. Terrible service

After waiting 45mins in a drive though never even got a apology good job there is a toy shop near by that the wife took the kids

Average, but very slow drive through.

The worst mcdonald's ever, always cold put together by someone who doesn't care about customer service

The food was cold, they forgot my ketchup, they didn't give my two children different toys, the food was like a snack not a tea, never ordering from here ever again. What a ripoff.

Mcmuffin burnt and took about 5 minutes sitting at the drive in machine before someone answered and I was the only one there...

Waited 25 minutes in the drive through. Rude staff on the food order speaker. After driving off we realised it was half our order half someone else's.

Atmosphere was a basic McDonald’s restraunt other then the fact most of the tables where empty with people waiting for food I went today and ordered a takeaway from the machines the longest I’ve waited in restraunt was 15 minuets once with table service, I ordered a simple double quater pounder large meal with fries and a drink and it took in total 38 minuets for my food to come and after 30 minuets I had to go to the till and ask for the number when the manager came over and she perosnaly went to go get it, sadly they offered Nothing more then the standard scripted apology, I had booked an Uber for me and my freind who has a newborn baby alone with his partner as it was a 15 minuet walk as it was and we said it would be a 30 minuet trip not nearly an hour and a half In the Uber I did what some people do have a chip out the bag to no suprise to add on to the service they where stone cold and was basicsly just fried potatoe as they had no salt and had gone hard like they where sitting there all day and the burger was the slightest bit warm but was over cooked and hurt to swallow no matter how much I chewed and was so dry due to the lack of sauce they had put on it Only good thing about it they didn’t try do the scam most McDonald’s do with takeaways giving you half empty chip boxes they was generally full but I didn’t eat them because I didn’t want cold chips Can this McDonald’s branch tell me why I just spent just over 10£ and waited 38 minuets on cold food Honestly disgusting, I’ve been to McDonald’s in the Times Square with over 100 people in there and the service was within 10 minuets and hot It is called fast food it generalt felt like they cooked over the leftovers from yesterday and handed them out I won’t defend them other then the fact they didn’t try scam me with portions but half of it went in the bin I’m going to try and get some sort of refund or something becuase I’ve lost money and time for something VILE

Food was cool. Staff were not very polite

Waiting well over half hour and that was after I'd ordered at the 😬😬

Uber eats has ruined these places. 40 min wait while the drivers get first service. Ridiculous

Just ordered off deliveroo, chips cold and missing 2 chicken selects out of my five. If your staff can't count to five your done for

Absolutely shocking, they never get the order correct, food is always cold, when you order a meal it comes minus one item.

Never one to post things like this but my gosh do I feel terrible for some of the staff here! We’d ordered through the app however when we went to pick up it hadn’t gone through on their end and so the lovely girl helping us didn’t know what to do - she went to ask her manager for help, Beth I think the manager’s name was, however when the girl came back over she literally said to us that her manager wasn’t very helpful and just told her to ask us if we were at the right McDonalds and to refresh our app. We did so and still nothing. She went back to her manager who sounded like she had a right go at her for no reason?? Another lovely girl ended up stepping in to try and help, we ended up cancelling my app order and she was really helpful getting the order put back through their till. She managed to prioritise it as we had already been waiting a while which we were grateful for, however we heard the manager, once again, shouting her head off and even making fun of some of the modifications we had made. Whoever was out back then still managed to pack our order wrong and we ended up with some of the wrong items, although from the manager’s behaviour I wouldn’t be surprised if this was deliberate to be honest🙄😅. Quality of the food was okay considering the circumstances, I mainly feel bad for the staff if they have to deal with this all the time!! Absolutely unacceptable behaviour especially in such an open/public environment.

Pathetic drive through service.can never get an order right and disgusting/condescending behaviour of staff at the drive through window when you try to say they haven't got our order right.

Used the drive thru to order a meal and it was put through wrong. When we got to the collection window and realised that it had been put through wrong, the staff's response was nothing they could do and not their problem. Was very rude and dismissive. The frequency with which this place messes up orders is second to none. Use another place if possible.

20 minutes for fast food and then the order is missing stuff. Absolutely useless

It Maccys same as every otherone

Just don't do it, drive a few miles and find a different location

Diabolical level of customer service. Rude Managers, rude supervisors, rude staff. Attitude problems prevail. Customer care level zero. Customer respect level zero. Poor attitude prevails throughout their team. Do not go here. There is another branch close by. Avoid this dreadful site of misery.

Busy, and the Ready to Collect board is a complete lie because my order was 'ready' and it hadn't been started, but if you ask for it they have to make it quickly. The lady did this for me as I didn't have long and she was very friendly. Still big problems with the app: latest version saying everywhere is out of wraps at 1.99 when they're not, they're full price but available, but it wrecks your app basket. Work to do still maccies, but your staff are great. Need to shave some off pricing as Greggs and Costa is right there.

This McDonald’s is shocking food either wrong, missing or cold. Ordered many times online and also been in to collect food. Everyone makes mistakes. But this McDonalds seem to have a problem with my food 90% of the time. Maybe a fresh manager would improve this place

Food took ages to be made and was cold inspite of one burger being customised. One lady called Janet cleaning, was very polite. Another employee, called Lisa spent almost the entire time we were there to two colleagues on their break and looking at their phones. When they returned to work she then spent more time discussing the management team and slagging one particular manager off with another woman until she can summoned to actually do some work.

Horrendous, food still not here after an hour in the middle of the day on a Friday. Absolutely embarrassing. Cancelled the order and promised a refund. Won’t hold my breath as last time my food turned up stone cold and was promised a refund but never received it.

Awful. Went through drive through and Had to wait half hour for food. Then food was missing and it was stone cold and tasteless. Every time I go there you have to wait but this was ridiculous. Won’t be going here again

McDonald's service is rubbish!! I ordered a Mcrib meal, amongst other things like a drink and ice cream, cost 45.00 pounds. Only half the food did not get delivered! Because of the staff at Longton branch and Ubereats delivery driver would not have checked the order. Last time I come to McDonald's again!! Not the first time I've lost out on over 40 pounds because of McDonald's. One disatisfied customer. Avoid McDonald's at all costs with delivery. They are just as bad when you go into the restaurant, I waited half an hour for food to be brought to my table. Very unhappy.

Never got milkshakes, never got mcflurrys, never get the order right and last night made my son sick. Avoid

Absolutely disgusting place 🤬🤬 just had a £41 delivery and the drinks have all come spilled & not a single chip in the bag from 4 portions of chips 🤬🤬 ring them they don't even sort your order out stupid nobs

once again let down by longton mcdonalds.... food was cold by the time I got home( literally 2 mins away) and there was no dipping sauces that should have been with the nugget share box... the idea of a mcdonalds is always better than the reality.....

I’ve given this place multiple chances, but unfortunately, the service continues to disappoint. Long wait times have become the norm, and almost every visit comes with some mistake—whether it’s the wrong order or missing items, even after paying extra for certain upgrades. The staff isn’t very friendly or helpful, which makes the experience even more frustrating. I would strongly advise checking your order thoroughly before leaving, especially if you’ve paid extra for something. It's unfortunate because it could be a great spot, but the consistent issues make it hard to recommend.

ordered the food. waited and hour and a half. chips came rock hard and freezing cold. the burger cold and the drinks spilled. What a joke.

Had food delivered and was that cold I threw it straight in the bin 🤢

The food would be better if it was actually hot like it's supposed to be.

Quick and easy for a bite to eat parking is hard work!

Staff so slow waiting over 40 minutes for my burger meal never got any milk shakes one off the slowest places I have visited

Popped in here to grab some tea for my children on the way home, service was average speed and food was given to us hot and in a timely manner

A little discombobulated, not the fastest mcdonalds for indoor services. Clearly priorise the drive thru. However, the food was top spec and satisfied my hangry state.

Ordered 2 burger meal ..... 2 burgers ...... they sent one and 2 half filled fries boxs and nuggets and no dips for £22.... called i get "its not our problem its just eat " no its not you bagged it .... managers useless said her staff just make mistakes ..... what they cant read froma fuqing screen , seriously get better managment as the woman on fone couldnt care less and basicly shrugged it off , email to head office i think

Shame about the poor staff ,,understaffed over worked ,get more staff ,proper rushed of their feet , no staff morale at with the looks of it , shame on you Macdonald's waiting 20 mins for 2 caramel lattes id give no stars ,,but the staff are so overworked with just 2 members on. Ridiculous so overwhelming for your staff

Like others have pointed out on here, the service is horrendously slow

Absolutely shocking. Either cold or items missing every time you place an order. Useless

40 mins waiting for food they only interested in the delivery lots never again that’s me done with longton

Only ordered from here again because the Meir Park branch wasn’t taking orders but never will I order from here again. Chips cold, chewy and somewhat hard. Management couldn’t give a monkeys. Save your money and try another McDonald’s, customer satisfaction doesn’t seem to be of any importance to the management here.

WHAT IS THE POINT OF YOU HAVING A DRIVE THRU. A cheeseburger... can you wait in the carpark. Every time. Constantly getting wrong orders at the drive through. Rancid tasting coke and cold food. Too much emphasis on delivery drivers before walking in or drive thru customers. Edit.bits now probably quicker to go in as opposed to going through the drive in. Currently sat here in the waiting area fir 3 brekky wrapps. Car after car going through and its not even busy.

The old experience was really good although the staff could not understand what I was telling her and she did mix up our order until I asked someone else to help other than that the food was very tasty and the strawberry milkshake was delicious I will be eating here again as I really enjoyed the atmosphere of the restaurant

Absolutely shocking took 15min for a double cheese burger which was cold. Was going to send it back but didn't fancy sleeping there the night. No apologies for the food being so long and a massive que of people waiting aswell

I got the order without 3 sauces.. But paid

Poorly managed branch. Food is always cold and there's always something missing.

Unless you like waiting 20+ minutes for a drink and up to 30 minutes for food then I’d stay away. The drive thru is always backed up esp around 9pm. Certain workers are not very professional within this McDonald’s store. And everytime I’ve been in this store it feels like most of the tasks are left to the cleaners as you rarely see the other workers. She was cleaning, taking food out, taking food to people in the store, answering the customers questions at the front who was getting agitated. Checking where orders was, I really salute her. I must also say that on one occasion I was shocked at how the manager (think she was management) thought it was ok to speak to a customer. He had ordered a cheeseburger and after waiting 20 mins he came over and asked where it was. He didn’t have his receipt he didn’t take it off the cashier but he kept showing her, well tried to show her who had served him. She was telling him without a receipt he’s not getting nothing. Eventually after 3 minutes of him explaining which guy served him, she then proceeded to go to the back and said she was making it. Another couple of minutes passed and he is asking again how long (in no way was he aggressive, he was a young boy about 18 with his hood up and tracksuit) she then comes back snapping at him “well I’ve just had a 60£ order come through so now you can wait for your cheeseburger as I’m doing this order” ge had literally been waiting 25 minutes a order comes in and she decides he can wait because that order is more important. he asks for a refund and she is still telling him “no she’s got a 60£ order to do and he can wait” and at that point I had to tell her she was being rude to him and there was no need for how she was speaking to him. She then got confrontational with me saying “how am I being rude” waving her hands all about. Then huffs over to the cash machine and takes the coins and presses them down in his hand. I totally get it I work in retail it can test you and some customers can be so rude in how they talk to you. But this boy literally did nothing wrong he wasn’t rude to her, he wasn’t aggressive, he just wanted his cheeseburger. I won’t say her name because as I say she could have been having a bad day who am I to know and I wouldn’t want to get someone in trouble if they are already having a hard time, but she will know who she is and I hope she can work on the talking to customers with disrespect. I do hope she takes accountability in the fact she was rude to him, but who knows. Apart from that though the food has always come out hot and correct so I cannot complain about the food service.

Worst ever McDonalds experience. I pulled up to the speaker and waited while the cars in the other lane ordered and disappeared, so I waited for what seemed like 3 months. OK 5 mins, I reversed into the other lane, when I ordered I explained that I had been waiting in the other lane but there's no one there, he replied oh that's the other girl she's probably not there. Oh great, I have found a genius. I didn't ask him to explain the theory of relativity. Just either put a sign up to say lane closed or something like that, I got a "yeah." Pulled up paid, as I drove off, I put my hand in my bag and pulled out freezing cold fries. I will never be going to that mcFarce again. Sorry for the rant, but I really like my fries hot.

Constant wrong orders, huge waits. Worst maccies I've ever visited

Ordered a breakfast before 11 on the app to have it cancelled just to be told there was nothing the store could do so I won't be using them again useless

It took 30 minutes to get my order served

Dizgusted,find a paper in double quarte chesse

honestly not the greatest, very disappointed. staff’s attitude is disgusting waited over half an hour had to ask where it is and saw them go make it when i asked.. multiple people also complained and brought there food and drinks back.

Lady was lovely who looked after everybody.x

It's Macdonald's, nobody cares.. but I feel compelled to comment. However far and wide you travel, however high or low your standards, I promise you will not find a worse or less palletable fast food experience than this one. The delays, the attitude, the accuracy of the order and most frustratingly - the quality of the food. It's my local so I've been way too many times and I swear to god, EVERY SINGLE TIME there's something wrong. Today, the whole gambit. Drive 4 mins more and go to Meir, I will.

Foods ok but the staff are not the best .

Waited 30 mins for a chicken share box and 2 x icecreams. Food looked like it had been dropped on the floor & it was cold, and no dips. Took it back and asked for a refund, they brought it back. Nuked I'm guessing cus it was hot but the bitten chicken was missing & not replaced Do not eat here. Definitely not returning

Edit: I wasted nigh on 50 mins here one night waiting for a small order, the restaurant was full of people waiting. One guy waited 25 mins for just a drink, he could see it on the side for ages but no one would speak to him. Bad night for them with no staff or something, yeah maybe, but when ex-staff walk in after, order then get their orders quickly and before everyone else that stings a bit. None of the staff cared at all about anyone waiting, no communication, they just kept saying they cba with the job, food was crap when it got to me. Not really sure why I waited, but there we go. I work hospitality, too, you gotta do better than that. Avoid it, go to Meir Park down the A50. They're usually busy too, but they're better.

Took nearly half an hour to get food. The staff are just ambling around doing sweet F all. The tables are all filthy andnot being cleared. And theyre so idle theyve given up on table service despite there being QR codes on the table

Quite poor for a McDonald's. On last visit, burger and contents were floating around in the bag (the box wasn't shut). Also stopped for breakfast recently and ordered a large hot chocolate for my drink, got to work to find my big cup was only half full! EDIT - They have got considerably worse over the years. I'm shocked that this McDonald's is allowed to stay open for business. They rip off every single customer every single time. You have been warned.

Waiting for longer 30 minutes the food not ready is bad for fast food I don't recommend and when comes is cold really need good management to make people move faster and check everything to make sure is right but I never back here again!if stay like this will lost interest for customers is bad for mcdonald's to be honest!!

It has turned to rubbish, the entire franchise, me and my whole extended family don't go to McDonald's any more and never will . Go out for a sit down dinner for the same price or cheaper , with more food at better quality

The food took a little longer to arrive probably 20 to 30 minutes of waiting. They also forgot some of the orders we made so we had to wait 10 more minutes

Really dislike being asked at the table by staff "would you mind completing a short staff survery" - yes, I came here to eat the barely warm food and stone cold chips, not to be harassed and put on the spot if I want to complete a survey. Also, I totally disagree with the round up/donation option you give customers AND you highlight the donate button in bright yellow and the NO button in plain white. I wonder how many customers you've tricked into hitting 'donate' when they didn't want to. Your food is pricey as it is without bombarding customers for donations whilst trying to take in the atmosphere within your prison styled restaurants.

Absolutely shocking service shocking food everything is absolutely vile tables are filthy as well

Used to be fast food .. 10:30 pm and no one in restaurant still waited 25 mins to but served cold food had to send back 2 Items .. yet the home delivery orders are prioritised over actual in store customers.. only person that actually cared was the lady cleaning the tables and floors .. I miss McDonald’s when they were good

the food from this place was stone cold AGAIN!! food was late and cold, this happens a lot with deliveries from here , either the restaurant is serving cold food or the drivers are taking to long to deliver, driver service is atrocious

Today me and my best friend went and the service was really good. Friendly staff especially Lisa who was friendly and talkative. She taken our rubbish. It's just a shame a group was rude and swearing at her. I feel really bad as a staff member should never be treated like that. Thanks for making this visit memorable.

Always slow & always cold food from drive through

Worst McDonald's in the country! Just been refurbished and it’s still absolutely shocking! The staff are rude, obnoxious and completely and utter incapable of doing the absolute basic of tasks! The wait times are three times any other McDonald’s! AVOID!

Everyday waiting for food , the worst McDonald ever

Absolutely fed up of them getting the order wrong or only putting half of it right. They've never got what you want when it comes to drinks or ice-cream or shakes. What's the point of advertising it if they don't have it. The food is always cold or greasy or burnt. Seriously and when you ring to complain you can never get through.

Worst McDonald’s in stoke. Awful food, waiting ridiculous times. Avoid delivery as you probably will have half of your order missing

Shocking mcdonalds everytime I order from here the order time constantly gets pushed back, usually waiting around an hour for delivery. Chips are always stone cold and soggy like they've been sat in the bag for a week, you would think they would cook them to order! Never ever recieve sauces or straws for drinks. Can never get in touch to make a complaint or get a refund! Won't be ordering from here again!

This is the 3rd attempt at this hole. The first time we had to throw all the burgers away as they were just slatted into a box, ripped buns, etc and was inedible. Then we tried breakfast. 45 mins waiting, for the order to be wrong and half of it stone cold. Then today's shambles. 30 minute wait, while a lad walked around the car park trying find who's order he had. Apparently it was ours. But half of the stuff missing, the rest cold, the chocolate milkshake was melted and warm. Went in to complain. Got the whole order again, with the original mistake. 2nd order, missing fries and chicken nuggets, but we could at least cobble the order together. The 'fresh' chips weren't cooked and the quarter pounder was sitting on a bed of lettuce in the box. Absolutely disgusting, that bad I think either a total revamp of staff and franchise owner or just close the thing down. * do not use this McDonald's, travel to one of the others close by*

Under pressure at time service was naturally reduced by hard pushed staff performed with what they had to deal with what they got.

What a joke waiting over an hour for delivery for a big mac meal I can make it quicker and deliver it on foot faster

Awful service 30 minute wait...embarrassing

Order wrong again ! Missing three hash browns !!

Rude staff and long wait for food .

They have some right crack heads slapping the burgers together used to be so much nicer and presentable

What can I say...? It's McDonald's. It's clean, parking isn't bad, good is a you'd expect.

Enjoyed the 1.99 happy meal deal

30 mins for food which was disgusting. Fries were sent back and stone cold. Burger burnt. Order was wrong, missing items and wrong items. No apology. Don't waste your money here. Longton stoke on trent.

Poor service- drive through and wait 20 minutes AGAIN in the car park. "Fast food". Yup that'll do!

Absolutely shocking from start to finish. Multiple people with the wrong food. Over 45 minutes to wait.

Not many spaces to park up when collecting orders and the drive thru sent most people to park up. After waiting to collect the order it was wrong so had to go inside to get this changed anyway.

Terrible, they never have ice. They didn't even have any soft drinks, and they always had something missing from your order. So make sure you double-check before you drive off. I believe this Mcdonalds needs to be revamped they need better management and and to weed out the bad staff! I don't think I'll go back there.

Just placed an order from this establishment and they've cancelled my order. Absolutely pathetic. Food is terrible and always arrives cold

A disorganised mess compared to most McDonald’s.

If your idea of fast food is receiving it 25 minutes after ordering it, then this is the place for you! There were 2 people in front of me, so the wait times made no sense. I've been here twice now, hoping they had changed. Avoid this McDonald's at all costs

Ordered inside and no ticket was issued. A staff member said in a very rude way there was no printer (how would I have known that?) No staff were at the desk so I had to wait for the.m to pass and get their attention. Had to ask a few times where my food was. A group of the team were having a chat so nobody was preparing my order. I waited 24 minutes for a nugget meal. Only 1 lady ran in and out taking for to people who ordered with the drive-through. The fries were cold and not salted. No sauce was given. I asked and had it thrown at me as the staff member walked passed. The restaurant was very dirty.

The food is tasty ish but I was waiting for 1 hour in the drive through and I saw them dump someone's food outside on the table they only know this because they went and checked if it was theirs and it was the food is average but awful of you considering the time here. They say they are short staffed. 10/10 would NOT recommend