McDonald's in Northampton

Food was VERY COLD and chips very dry NOT IMPRESSED This is the second time

2.10 minutes late. Due to shortages of drivers. The food arrived freezing cold and not being able to eat. They could have thrown the food away and started again instead of it sitting there for over 2 hours. Bunch of idiots

Never arrived and honestly on the occasions it has its cold. Rubbish

The food was ok but rhe fries were basically cold when they got here.

Food cold and no straw the banana milkskake

it was late and cold, it don't take an hour to prepare my order and in not that far from the restaurant so why was it cold

You guys have gave me everything I paid for 3 times in a row now. That’s crazy tbh

Again... forgetting the main part of my meal! i swear they do it to me on purpose! its always my meal and never the kids meals!

Ordered a delivery, it came quickly so can't fault the driver. The food however was terrible. Chips/fries were really cold and stale Chicken selects were hard and overcooked. None of the dips I ordered for the chicken selects were included. The mozzarella dippers were warm, but their dips were also missing Really disappointed and angry that old cold food is let out the door, is there no quality check? Most of the order was inedible and went in the bin. Do not buy or order from here.

everytime i order something with bacon the bacon is missing?!

It is such a shame... I had so much respect for this establishment. Until I recently had a conversation with the assistant manager. Complete respect for the Manager on being loyal to his employees; and keeping the assumption that his employees are following protocol. It is just a shame that the "assume' bit, has now had an assistant manager show complete disrespect to him by lying to him in front of a customer with a genuine concern. Sitting down with fellow colleagues in September, knew we were about to go over time on the parking; so spoke with the assistant manager (George) who advised he will pass our registrations for our vehicles, onto the parking company to allow us to stay at the establishment for longer. This was verbally agreed, registrations noted down and said he will sort the registrations out straight away when he can. After receiving a PCN, appealed to the company, and advised them of the situation. After responding to the enquiry from the parking company, the store manager has "no recollection of this". I entered the establishment today, to have this discussed. This is where, I am flabbergasted, on the values/morals on the individual at question. In 1-1 conversation, says to me "he does remember" and then when his superior comes over, disputes that this didn't happen and changes his perspective on this event happenening. I am now in the situation, of, going backwards and forwards with the parking company with this dispute that can be settled efficiently if verbal agreements were kept. This unfortunate matter, affects me and another individual. Whilst having the words of our colleagues to back this matter up. I really hope, the support, from above standard management can get involved to help resolve this matter and make it a painless process.

order never arrived, it shows delivered on the app but never arrived, I wasted my time and my money, not reliable, I rang the MCDONALD'S Restaurant and they said call customer service, no one resolved the problem, I got no food and lost my money

Awful. Burger missing when got home and no one will answer the phone

None of the food that arrived was hot/warm had to zap in microwave which then made it tough to eat, very unhappy on this occasion.

absolutely poor missing food and other food cold

Too many times I’ve ordered from this branch of McDonald’s and they mess the order up 90% of the time. Not hard to put burger chips and a drink with a straw in a bag with the two dips for the chicken selects. Seriously. Do better.

long line in the drive thru and we had to park for a while since there were malfunctions . also, our food was cold when we got it.

My delivery time kept changing, arrived 30 mins late. Once received it was freezing cold, it had obviously been sitting in a bag for a while. The chips was soggy and the burger was stale.

Food took ages was cold and drink had spilt in bag

Took a very long time from placing the order to it leaving the restaurant. Hashbrowns were cold but pancakes fine.

Ordered 2 triple cheeseburgers and all I got was just 2 bread slices and 3 patties

Stone cold and missing items as usual this is standard with McD's i am afraid they can't read orders properly and put items in a bag!

rung the doorbell and set my dog off.

Mcdonalds was always pretty quick..Order initially said a delivery time of 20-30minutes as usual . But it just kept going up and up until the 20 minutes was 1hr 30 minutes from the time I placed the order which would actually of taken us out of breakfast! Food was ok when it arrived, the bacon was a bit under cooked but otherwise good.

They missed to put in my order garlic mayo,sweet chili, garlic mayo,for my chicken sharebox

said 15-30 minutes when ordering and took an hour to show up, chips were cold.

I was missing a large fries, half of my large coke was gone and my big mac was soaked in coke and food was cold

It kept on getting delayed and the food had to be reheated because it was cold.

Food late- maybe I was last delivery- my food was cold and my milkshake melted !!!!!!

Best food I had but I had to bring from home they don't serve lorry drivers here

Very nice McDonalds, food was nice and hot! Staff very friendly and helpful! Restaurant was clean and tidy apart from customers who don't take their rubbish to the bins provided! 😡

food took ages to arrive and cold

Hot food, customisations were done correctly.

Delivered an incorrect order late and cold. Makes me wonder what the service charge is for. Called the restaurant and they couldn’t do anything about it. Has to go through Just Eat who take days to return your money. No simple fix just a middle finger up to your customer.

food was freezing cold I want a refund

One of the bags was the wrong order.

Courier took about an hour and food was stone cold. Had to go myself to get fresh food

Wrong address!! The address is on the page! Someone too my food even when I messaged the driver

The worst Mc Donald's I have ever used bar none . Cold food , warm drinks, and melted ice cream is what you can expect if you use this branch . Every time I use this MD's ( with other people ) I hope it has changed but sadly no! The staff look UN interested in what they are doing, goofing around behind the scenes as if at school its totally UN-acceptable. DONT WASTE YOUR MONEY FOLKS ! Go elsewhere, Riverside is a bit better and Wellingborough is much better over all however , since the change to the now Argos style order and collection service the whole experience is a poor one and the food you eat is not served at its best because of it . Sadly I am old enough to remember how much better Mc Donalds used to be Who else would agree ? You've spoiled it MD .

As a former employee, most of the food was reused or had been on the floor for a while....

Order never arrived. I guess enjoy my food, delivery guy!

never arrived despite claiming it has been delivered

Food was cold when it arrived and not edible

did not receive anything I actually ordered! ordered a large chicken sandwich meal, 2 large lattes and 2 apple pies. I recieved a medium philly cheese meal. restaurant were no help at all. Have asked for a refund but had no response.

There was no fries with the order.

Quick service as I paid and only would pay cash very clean, and staff very 😊 happy

A small order at a non busy period took nearly an hour to make and deliver but amazingly was cold on delivery. At least my sprite was cold because almost all the ice had melted in it. This was not the fault of the driver as arrived early at McDonalds and left immediately (according to the app)

Easy order and have it delivered

there seams to be issues with getting orders right at the min .. I'm having to report missing items many times it looks bad on us ! no way of proving it either ! but IV let various things go like apple pies missing but now it's whole meals so poor daughter had no food she could eat (ordered mcplant) so we need to now get something g from somewhere else as can't order one meal without new delivery and service charges ! it's. it just MacDonalda but it is getting more regular check your orders

didn't receive any of my order, its says delivered but no one came to my door or rung my buzzer to get in the block of flats

fries were cold and hard. apple pie was soggy and cold.

half my food is missing waited over an hour and food is cold

Chicken sandwich was disgusting, both sandwich and fries were cold.

The food was cold, the fries were not fresh.. the burgers had little to no sauce in them

It's what it is. Fast food and handy if your in a hurry, but it can't be good for you.

Messed up my order staff were unprofessional and quite frankly STUPID

I asked for no pickles in the philly stack burgers and one of then had pickles in despite even saying on the box no pickles.

Huge slay, Twix Mcflurry underwhelming tho

We ordered two happy meals and only got one happy meal with the both meals placed in one box which isn’t acceptable

No napkins or straw. Delivery was stone cold and inedible

Not received my order I’ve paid for

I ordered a meal and chicken nuggets, it came with no straw and no dip for the nuggets

Full of people who don't care about customers order...this evening I made a drive through order, I paid for it, and when I got home I realised that my order is incomplete. 2 big and one small fries missing from my bag. I checked the receipt and I paid for it. It's very disturbing that such a people have a job, or they are doing this on purpose?

Charged twice impossible to contact these robbers

we never usually have any issues, but tonight the food was cold,chewy and disappointing

Driver got lost,food very cold chewy chicken in the wrap.Burger hard burnt on one side. Very expensive for food that went in the bin.

I received the wrong order and the food was very cold.

Very disappointed ordered the new milkshake my son has gone on and on about, loads of trips to the store to get one , seen it was In stock paid extra for delivery, to be sent a strawberry milkshake,

The time constantly changed and when i teceived food finally it was freezing cold and the milkshakes arrived melted and without straws not at all impressed

On 31/08/2024, I was at this McDonald’s and I spent £40.13, when my pack was handed to me , a double Big Mac sandwich worth £5.39 was not in the pack. Luckily for me I was checking the pack right there at the eatery before leaving…it was deliberate attempt to steal from me. There was no remorse or apology even though it was obvious it was not an omission. The public should be careful with McDonald’s generally when ordering takeout…

you forgot to bring chicken nuggets

Didn’t include sauces which were paid for, that’s all :)

McDonald’s are useless, never get it right and always items missing

Fast food? Pffft, yeah alright.

You can never go wrong with a McDonald's

Up to their usual high standards and still hot

Food was terrible but what can you expect from fast food outlet tbf what I didn't expect however was to find a lump of hair In my burger then when I told them and got a free burger meal that came with foil in the burger also! ALWAYS CHECK YOUR FOOD BEFORE LEAVING FROM THIS PLACE !

I didn’t get the full box of 20 chicken nuggets. It was less than 20 pieces.

I'm missing my order I'm not happy 😕

Chips were over cooked. Burger was just thrown together. No attention taken what so ever. Not great taste and not worth the money

After the initial time of 11.55 to 12.10 time then jumped to 12.26. And then the driver just dumped it on the doorstep didn’t even ring the doorbell or knock on the door

we were waiting and it kept increasing by 5 minutes every time

I did not get my sources I asked for. That was the only Let down

Did not have my order ready on time for when the driver arrived to pick it up so the driver delivered another order by the time the driver went back and picked my order and dropped it off my food arrived cold and is very poorly made

I have no word just rude no please or thank you

the food was cold and dry and burger missing

Took ages for order to be sent out and when it did arrive, the fires and burgers were as cold as the large cokes. Stone cold chicken nuggets. If I had got that at the restaurant I would have given it back to them. Thrown 3/4 of the meal away. McDonald’s used to be cheap fast food. Now it’s not cheap, not fast and worse quality around. Burger King is 100 times better

so I ordered from this Mcdonalds is a joke I phone to see where my order was said it was not ordered call me a layer on the phone 1 hour and 30 minutes to delivery and didn't even knock on the door left outside in the cold never never again Mcdonald so rubbish and expensive DON'T ORDER FROM THEM

didn't receive order got delivered drinks which wasn't ordered

Getting food inside has never been an issue, but ordering from them for delivery is more often a nightmare than should be for this specific location, several times has food ordered arrived incorrectly prepared. I get human error is a thing that can happen, but it's a reoccurring theme with McDonalds at Weston Favell, especially in more recent times. Do better, because it's been fine before.

Very busy and quite a wait . Not their fault . Everyone seemed to go at the same time.

The best burgers in this town by farrr

Select meals and select chicken and didn’t receive it flowers I didn’t receive six chicken nuggets. I didn’t receive another bit and when I received it as well the actual packaging on the burgers were unwrapped. They literally like they just been through in the bag was disgusting and I’m not happy. I want a full refund if not I’m taking it to health and safety because it is disgusting. It’s not even good enough. I wouldn’t even give it to my doctor. That’s how disgusting it looks. There’s all prints all over the bags, everything like stir greasy marks it’s disgusting. It’s enough to put anybody off their food can

Usual place. Plenty of nearby parking and a drive thru.

The driver brought the wrong food and we got nothing

Did the drive thru today, really not keen on the updated interior.

Awful Don’t normally got on Mc Ds but was in a rush. Definitely not Coke post mix being used, definitely some cheap knock off and the drinks were flat. Asked for sauces and was told I’d have to drive round and order them from the intercom and then pay? I’m at the window, why can’t I just pay here?

Arrived 30 mins after original time. Food was cold and ice cream had melted.

Food cold and stale, the usual disappointing service.

Only half order delivered! Not happy