McDonald's in Basildon

Went there at 1050 had to wait for breakfast to finish that's OK but when I got my burger it was cold hows that a thing

Worst drive thru, always have to wait. This is not a fast food joint. Ridiculous

Quick service and food was hot but not overly fresh. Parking can be a little hectic in the carpark although plenty of spaces

0 stars. Accepted order and didn’t make it. Left me over an hour and when I called they ignored

Food decent portion nice owner prices very good i.e. cheap for London.

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So, experience based over 2 nights. First night, ordered our usual stuff through the drive through around midnight and was told to pull up while the order was prepared. One other car in front and several that turned up after who all recieved their orders before we called for the attention of the food runner. Our order just seemed to be forgotten. Waited around 30 minutes. The following night, went to the drive through again around midnight and waited a couple of minutes until another car pulled up to the next lane and recieved immediate service. Decided to drive round to the window to place my order and was met with what seemed to be a poorly trained girl. Explained that we had been waiting for our order to be taken whilst the next lane had no issues despite arriving several minutes after, to which she apologised. I asked if I could place my order at the window and was told no. Not quite sure why, it's the same terminal that's used to take the orders. Was told to drive back round to join the back of the queue, despite already queuing appropriately in the first place. I asked why she couldn't take the order and she said it was because management were here. Again, not quite sure what this meant?? Just abysmal service. Ended up driving off and going elsewhere. For such a simple service cycle, they still managed to get it very wrong.

Wish I could give no stars. One of the most misleading places ever. Got to the drive-thru and no cars... Sweet. They take our order and ask to wait in one of their parking bays... Only to find every single bay, including the disabled and a handful of the nearby KFC parking to be filled with people waiting for food. Waited over 25 mins for the food before finally going to see what's happening, to have our food shoved in our hands and for it to then be cold and greasy. The 2 staff members running food looked absolutely exhausted. Poor managing and very misleading. Will not be purchasing from this branch again, despite it being the closest to us.

It's genuinely like getting orders wrong at this restaurant is a target.without fail, every drive through order I have ever had have had food missing... And it wasn't even a complex order. Gonna have to start reconsidering coming here in the future.

Absolutely disgusting customer service. So called manager was rude and arrogant, didn't want to help at all!!! Definitely need some lessons in manners and customer service!!!!

Very slow. Went in for my son's 16th birthday. The food took so long to get to the table. Never been anywhere so slow. Just felt like noone cared.

I visited McDonald’s in Pitsea on Sunday afternoon with my daughter for a treat and got her a Happy Meal. Unfortunately, what should have been a nice outing quickly turned into a very disappointing experience. My daughter needed to use the toilet, and what we found was extremely concerning. The toilets were in a terrible state – there were dead flies on the floor and in the wash hand basin, and overall the facilities were very unclean. It honestly made me question the hygiene standards of the entire restaurant. If this is how the customer toilets are maintained during regular hours, I can’t help but wonder whether it’s truly safe to eat here. Cleanliness should be a basic standard, especially in a place that serves families and children. Really disappointed, and I hope management takes this seriously and addresses it.

Every time I get McDonald's the order is incomplete once they forgot a burger next they forgot the toys and gave me a squished burger

Food cold, missing food, different item! Dissgusting!

This morning tried buy coffe , big Ben refused serve at till coz they don't accept cards or cash .

Very disappointing experience. Avoid this branch if you can. Visited McDonald’s Pitsea recently and honestly, it was one of the worst fast food experiences I’ve had. The fries were greasy and undercooked, the Philli Cheesesteak burger was burnt, and they completely mixed up our order, giving us spicy chicken in the new bbq chicken burger. It took over 20 minutes just to start preparing our food, and we had to go back and forth to the counter multiple times to report the issues. We weren’t alone either, several people before and after us also had their orders wrong. The Sprites were completely flat, and to top it off, the hygiene situation was appalling. No hand sanitiser, no soap in the toilets, and the air dryer wasn’t working either. Thankfully, a kind lady let me use the disabled toilet just to wash my hands properly. For a place that’s recently had a refurb, it feels more like a step backwards. Poor service, badly prepared food, and basic hygiene issues... this branch really needs to get its act together.

Don't leave without checking your fries! I could fit both portions in one box. Less for more McD's!

Best McDonald's staff I have ever met. We have started to divert to this one as the staff are so polite and friendly. No problem is too big or small, seriously I have never known anything like it. If you can go, truly do. I can honestly say I never thought I would write this about a McDonald's store!!!

I didn’t get my milk shake frm order 0088

Update your opening and closing times it says 24 hour got there at 2 am it’s closed 30 minute drive I won’t get back

Didn’t come with half my order

If you like only warm food and rude staff and overpriced too other McDonald s go along

Absolute shower of a place. Always park you up for nothing and never ever get the correct order you've asked for. Call them up to explain and get told order isn't here when I used drive thru. Attitude on the cretin i spoke to was a joke. Avoid like the plague.

Arrived at Macdonalds pitsea Drive-through, about 21.40 hrs on Friday night 14th March having placed order and paid on the App. There were two or three cars in front of us, at the Food window we were asked to park up. This happened the previous week too. We waited 20 minutes for our order! There were two or three cars awaiting food orders. It seemed other orders weren’t complete as there was discussion. Our fries were cold. The cheeseburgers were at least correct! Service is clearly inadequate.

You always seem to have to wait either in the drive thru for no apparent reason or they tell you to park up for an order to be made and wait ages. Last visit took about 8 mins to go through drive thru and I only had two vehicles in front of me. The burger was burnt and hard around the edges. Had I been in store I would have returned them. In the dog once I got home!

Half the food missing and frezzing cold

Just been to McDonald’s what a waste of time terrible staff was in there for ages never got served just standing there looking at me place is run by idiots or people that don’t know what they’re doing same thing to me rent over won’t be going there again and one star is generous

Went drive thru, friendly service

Wouldn't allow a 10 year old child to use the toilets whilst we was going to place a order. Granted they was shut but uber eats and deliveroo guys were on and out. Deprive a 10 year old girl to use the toilet. Should be ashamed of yourself

Ordered on the app to dine in and the extra patty was missing from my McPlant. Brought it to the attention of one of the colleagues on the floor - Ben, I think his name was, who had brought my food over with table service and been very friendly - and he immediately got it sorted for me. Food was hot, dining area was clean, and customer service (from Ben, especially) was great and made up for the issue. Enjoyed our visit!

Not impressed food went to waste I spend the last of my money and could not order anything else to eat I was left hungry for the rest of the night and I don’t want to pay for something I did not eat at all I’ve got pictures if requested not sure how to upload them

All we got was a big Mac meal fries and the free chicken nuggets! Never received my chicken sandwich or any of the triples! I want the food sent out or my money back!!

I was waiting for my food for an hour! Ans I only ordered an apple pie and fries but everyone else was getting served the service was horrible ans workers were very rude overall not impressed

This place is just amazing 😍😍😍😍😍😍😍😍😍😍😍 I know that that is a lot for a fastfood but it is the TRUTH

Takeaway! Missing item as usual.... There's always something missing! This time! A burger for my autistic niece!! Well done 👏 idiots! Think it's about time to retrain your staff! On getting the order right! it's not hard FFS

Never left dips even though it was paid for and no chocolate milkshake?? Could of adleast put it on the website, just lazy staff that can’t be bothered

Had an issue with Payment at a Kiosk, after trying multiple times to pay the staff stepped in and got our order processed manually. The staff were helpful and courteous which is rarely seen in fast food chains.

The food was cold and all over the place in the bottom of the bag and I would like a refund

all good apart from ordered extra onions but burgers came with no onions at all.

Excellent delivery driver !!! The order was hot and and tasted great 5 star

Worst McDonald's I have ever used. Use the drive through service and they ALWAYS make you park and wait- even if it's for just a cheeseburger. Then they forget about you and you have to go into the restaurant to ask what's happening whilst they are all standing around talking. This has been a problem for years but was supposed to improve with the refurb. Clearly the staff are the issue!

Staff rude, kept waiting. Too much concentration taken for drive thru & delivery customers. Walk in customers left to our own devices.

Can usually get what iv ordered at this macdonalds- it's probably one of the better ones locally- we went through the drive through and they asked us to park up whilst they cooked my burger plain how I asked for it and it came out within 10 mins

Ordered 1 hot coffee. Waited an eternity. Got it, not even hot. Useless.

Always have to park up. Nothing is ever ready. There's always something missing so have to go in anyway or get home and no one's got what they want. Rubbish

Was in a hurry so made the rookie mistake of not checking the order I was given. Didn't get the 20 nugget box I paid for and didn't have a receipt as the printer on the ordering machine never seems to be working.

wasn't the drivers fault McDonald's couldn't arrange a drink I pub food was cold won't order again

Thinking of going through the drive thru to grab a quick lunch? “Can you park up please” Then, no spaces to park in because people get their food brought to their car and proceed to sit and eat it parked in the park-up bays and the staff don’t ask them to move. After you get your food you’d better check the bag because 9 times out of 10 something is missing, usually multiple things and sometimes an entire order that isn’t yours. If you didn’t check your bag and notice after then go back, the staff will moan at you and tell you that you should’ve checked the bag……shouldn’t they have put the right food in the bag before handing it to a customer?? Abysmal and has been this way for no word of a lie over 7 years. Worst mcdonalds in the area.

If you ever want to not get what you ordered, then definitely go for this place! Foods never right and always cold, some stuff really needs to change here or just shut it down and do everyone a favour.

Recently refurbished, but unfortunately you are hit with a strong smell of sewage as you walk in the front door and around the toilet area, a most off putting smell for a food place. Also they only put In 4 self service screens which causes queues at busy times. Avoid.

Why have they become so stingy with sauces? 1 sauce between 20 nuggets and when you ask for extra you get one more.

It's mcdonald's, Fast food, with rubbish nutrition value. Was out and hungry, Unfortunately mcdonald's was open 🤷

Had the sauces in the bag to take away together with other burgers but missing the 20pc nuggets box ...

STINKS SO BAD. It’s in the air therefore it’s airborne, which can lead to contamination and sickness. Needs to be referred to a health inspector. Asked for a refund; what normal human being wants to eat food in a place that smells of drains. The manager played it off rudely and obliviously, even though the employee prior confirmed to me that it smells so bad in there. Another customer talking about “it’s not fine dining bro” yeah but it’s health and safety “bro”, it could be £4, it could be £50, they’re all under the same laws of what is acceptable and what isn’t.

I’m never coming here ever again , stinks off poo and the manager was very rude this was at 9:30 today I want a food inspection there right away , how do I know that food full of poo particles which is airborne is landing on my food I’m a regular customer so after that incident I got my refund and went to the chip shop opposite who makes proper food.

After renovation it smells like in a toilet. Should be closed and inspected..

Disappointed at this McDonald's, it's 0615 and I'm here, walked in and there's a vile smell, puttimg me off my food, turns out the toilet doors are all open airing out feaces into the restaurant. Also very slow and then there's a window cleaners here using stinking water to clean the windows. What a joy but I'm not lovin it!

Went there this afternoon and haven’t seen a place this unorganised ever in my life, I ordered on the screen went to pay with cash and sat at the till for 10 mins cause I didn’t want to cause anything I waited and then all of a sudden a girl goes can I pay for this please then all of a sudden a women that’s been standing giving out orders comes to the till and let someone behind push in front so I just put my ticket in the bin and walked out cause that is just atrocious

10 minute wait for a couple of cheese burgers 1st and last time at this particular Mac Donald’s

BEWARE OF PARKING AND USING RESTAURANT AFTER 5PM ON A SUNDAY OR 10PM ON A WEEKDAY. 45MIN MAX STAY OR YOU RECEIVE A £100 PARKING FINE. Very unhelpful in resolving the issue and signage NOT CLEAR

I genuinely think it might be a requirement to either be: Blind, illiterate or rude to work in a Mcdonalds. Never get what you order, something is always missing and when you complain about getting the food you paid for, you're made to feel like you're the issue! Prices keep going up, service keeps getting worse and there's no head office to complain to.

No milkshakes yet again two weeks running. Chips cold.

Since refit it’s absolutely shambolic

If the place wasn’t run by teenagers it would probably be effecient. I had to go round the drive thru 3 times because of a wrong order. Food was stone cold and the workers were incompetent.

I went into mcdonalds and purchased 2 large hot chocolates, I know your not suppose to eat your own food but it's winter so I though I would surprise my fiancee with some stuffed peppers we where literally finished when the manager came over and started giving me verbal I told him I've purchased large hot drinks ill be out of here in 2 minutes he walked away my partner spilt a little bit of her hot chocolate so I went to the counter to ask for a serviette and the manager said they have none left 2 seconds later a member of mcdonalds walks over with serviette and the manager told her no no no I don't know what it is with people who think they have authority come on its only mcdonalds lol

summer hogg shoved a chip up her fanny she loved it so much

Unable to use drive through as vehicle too tall. Unable to order at drive through window, as this was not allowed. This occurred at about 1:30am. Not pleased.

Place is under renovation at the moment

If you’re temporary close you should put on google that but not 24h open! Time waisted

It's CLOSED for major refit bur no one at Mcdonald thought it worth while putting that here.

Untrained employees, after i made them aware they forgot my dips from the my order they just come back and throw the dips in the bag and i still noticed one of the dips was missing

As all places, it's a conveyor belt system, just keep churning out the same thing every few seconds

Pitsea macdonalds is getting worse!! 3rd order and it been missing items again!!

Food was cold and arrived late disgusting/disappointed with the quality and delivery

My entire order was missing!! and l got given 3 drinks off of someone else's order. the driver knew this aswell and just left

Food was nice and on time. Only downside was got delivered a large oasis instead of a large coke which paid extra to have the non-sugar free version

Coke spilt everywhere in a bag and was leaking in front of the driveway was holding it and all my food is soaking wet with Coke and I’ve got to throw the whole lot away not good service whatsoever

food was hot and all there to order for a change

very happy with the driver, delivered way before expected

food never arrived and app said preparing your food for 2 hours

Food stone cold! Missing chips , live 2 minutes from McDonald’s this is ridiculous. Won’t be ordering again.

The driver is rude and has a coundercending behaviour. could this driver never attend to our delivery ever again please. Thanx

HOW ON EARTH CAN YOU NOT FOLLOW AN ORDER WHEN ITS WRITTEN IN BLACK AND WHITE. ORDER A KIDS CHICKEN NUGGET HAPPY MEAL FOR THERE TO BE NO CHICKEN NUGGETS. WHAT BREED OF PEOPLE ARE PACKING THESE ORDERS

The food arrived on time and was nice and hot for a change. However I had a apple and grape fruit bag missing aswell as a large drink that was part of a meal 👎

Ordered 20 chicken nuggets but received 2 Big Macs 🤷‍♀️

I did not receive any food! I don’t know what happened but I did not receive any food at all

Excellent friendly helpful staff

Hard cold fries and cold gooey big Mac so normal maccy d quality.

items missing this time I let it slide but the second time ordering again items missing again

I'm not happy at all. we ordered three meals with mcflurrys. we only received the drinks and ice creams. we can't talk to anyone at just eat and mcdonalds don't deal with this kind of this. very disappointed!

Says order delivered,its not! Im watching on ring doorbell and no one has delivered my order,I demand a full refund on card used.

Big Mac meal was missing . I’m not happy as it was my daughter dinner

Nice food but missing the mozzarella stick share box

Food arrived cold and ice creams melted

driver didn't knock, just left it on the door step

Chips were cold, cheese bites were over cooked and no straw to drink my milkshake with.

food was all there for a change which means don't order early hours of morning or late at night, lunch time team see to get food order correct and hot

All there and on time perfect as its my sons birthday thankyou!!

Complete wrong order was delivered, food was stone cold when it had arrived. Courier seemed to have been sat with our food in the restaurant for over 20 minutes, I assume picking up someone else’s order. Absolute worst experience I have had so far with ordering food online

My oais was given split and ruin all my food