McDonald's in West Lothian

Food cold. 30 minute wait and a half cup of cold coffee

so i came here to order "fast food". what I didn't get was any food as it took the person who said the food be ready in "2 minutes" if you go to a parking bay and wait!! well I waited and this McDonald's has a cheek to even call it self a fast food restaurant as i waited nearly half a hour in the parking bay. and nobody showed up with any food which is quite ridiculous and nobody came out of the restaurant to explain the delay. luckily I still had the receipt so could get a refund. I find the customer service in this restaurant is pretty poor and I recommend if you want to get served in here its better to go inside the restaurant to order then sitting outside, waiting and waiting and waiting for nobody to come out and even say something like, apologies' you're food will be ready in 5 or 10 minutes or longer. instead of letting customers just seat and wait for nothing. but there's my rant over.

Ordered 1930 Phoned 2130 Due to late and un trained 10year old answered Tried cancelling and told I couldn't asked if I could collect and tild I couldn't APP said delivered at 2310 and time was only 2230 with NO food arrival Absolute joke of a place needs closed down Who the he'll manages this place, they need sacked

What a disappointment . Cold burgers,chips were so cold I think they were in the freezer and cold tea . Won't be going back

Getting sick of being asked to park up, 1 hair meal for my daughter and can you please take a space, I thought it's meant to be a drive through the clue is in the name.....

I i’m just disappointed that’s all I can say. I am so appalled about the service I got the worker was screaming at me and she spilt the drink on purpose and then said I’m so sorry but if you want another drink, you’ll have to pay and if you leave a yelp review, I will find you. I am appalled . I could Not sleep for days. I am so sad. This is how places value their customers now.

After a legnthy wait in the drive through What is the point in you checking what you ordered when your paying when they can't check what they give you, i have lost count the amount of times they mess up an order. A shambles of a place.

Can be hit and miss in terms of waiting time. Started with 4 stars but dropped to 3 as they didn't have milkshakes and I had to suffer an hours drive with my hungover wife whining about it. Edit again. They revamped the restaurant in 2024 and now the service is laughable. Been a bunch of times (I have kids so not through total choice) and every single time there is a problem, usually the ridiculous amount of time it takes them to get your food. Not just us, people hanging around complaining, moaning at how bad it is. It's actually quite an achievement to make a fast food restaurant so slow.

One of the worst branches you will ever visit. Long wait for food even when quiet, staff rude and unprofessional. Really not acceptable

Went to the drive through this morning, very busy, so expected a wait, ordered, paid and told to park as they needed to make the wraps, so we park and wait and wait, one young girl (clueless , in and out with orders and couldn’t find the cars ) so after 20 minutes, we go inside to ask about our order to be asked by another clueless young girl what we had ordered, so again I told her our order and she disappeared, then other drive thru customers were coming in , again after a long wait and these people who had wait far less than us were served, so then I asked where my order was, as I’d waited almost 40 minutes by this time, to be asked by a different young girl what my order was, so I asked for refund and left. Absolute diabolical service and clueless staff, never ever again

Had to wait 30 minutes for the milkshake machine to be fixed, which was a continual *won’t be a minute*. Just tell me it’ll take half an hour and I’ll have some cokes instead!!

This has got to be one of the worst units in the chain. Definitely lack of leadership, waited 20 mins for a simple breakfast order, sat at the collection window for 10 mins only to be told to park up! Colleagues look like they have no directions inside and wandering about aimlessly. Fast food? I think not.

Love the cheese bites but they weren't cooked right and I didn't have time to go return them. Very unhappy

It’s the most awful food you could ever eat.

Very crowded, mess, staff too busy, the size of the restaurant is too small for the large number of customers, insufficient staff for the large number of orders.

Service and staff attitude is shocking. Lackluster would be pushing it. People waiting over 30 minutes for “fast” food. Seems to take priority over Just eat orders rather than people eating in. Won’t be back.

Filthy. Son ordered a desert and was given something completely different .Queried it and was told they had ran out of what we ordered. Genuinely don't know why people use McDonald's.

Went home and found my cheeseburger was missing poor service 😢

8 McNuggets not 9 (must be too difficult to count to) and no dipping sauce again on delivery, and no straws for the drinks. How do McDonald's Livingston ALWAYS manage to screw up delivery orders?

Waited 45 minutes for my food which didn’t arrive since apparently it went to the “in store” branch despite it being closed when i ordered my food, and saying otherwise on my receipt. The manager referred me to the other store, seemingly unaware it was closed, and was no help at all. After visiting this branch before, even when the food does arrive, there is more often than not something wrong with the order anyway. Poor service and unhelpful staff, will not return😁

Worst McDonald's I've ever been to.

One of the worst Drive thru,s ever...The wait for your order is shocking...15min wait for a Bacon n Egg meal this morning and when you open it ,you think it had been kicked up and down the place before you got it...Your staff and Service look and acted like the don't give a shit...McCrap

Food wasn’t bad, however I forgot my fries and I want a refund. I’m very disappointed with this.

Let me be clear,the ONLY reason I came here was that Today after 10 long years The McRib was BACK.Having tried it the first time round I was super excited to try it again And I can Honestly say.....Its ABSOLUTELY BOWF,HORRIBLE,RANCID....save yourself money and don't bother

We only got 4 chicken nuggets when we ordered 6, drinks weren't full, food was lukewarm, staff was very distracted and unbothered, we didn't get part of our order, we easily waited 30 minutes for all this and I nearly started crying when I was handed a lukewarm bag of food. Food is mediocre, service was disgraceful and was a truly awful way to end the day Avoid at all costs

15 min wait after paying at drive through. Food cold when brought out. Dips ordered not in bag. Drinks not filled up. Really poor.

Drive through. Cold chips. Completely wrong burger that I can’t eat. Most basic thing messed up!!! Overcrowded car park with lots of customers parked on double yellow lines making entry dangerous due to cars on wrong side of road.

Every time we go there we wait 30 min for our food, no matter what we order. And today was even cold. The manager told me they can not even replace the food because they are not outarised to do so This is disgraceful for a fast food chain. If you want to waste your time and money go there. One thing is for sure we will NEVER NEVER go back there ever again

i would like to know who was on shift, october 9th, around 1:45-2AM. Shaved head and very dedicated. was the best macdonalds i’ve had in years, Tasted like the first time my mom let me have macdonalds. Fresh, hot fries, a beautiful double cheeseburger and wonderful ice to soda proportion for my diet coke. Please provide me with this persons details so i can send a personalised message detailing my gratitude.

Waited 30min inside for cold chips and flat juice. £20 wasted

Always the longest wait for food of any McDonalds I've ever been in. They concentrate more on drive-through than customers in store.

Good food and reasonably quick service. Clean and tidy - but disappointingly, each time I've been in to this particular McDonalds, there are many young folks using foul language and not clearing up their mess.

Terrible McDonald's. DO NOT ORDER FOR DELIVERY. My address is literally half a mile away, yet they take an hour to deliver and it is stone cold. Waste of money. Never again!

Food cold and when you phone to complain about food staff member hangs up so rude would never recommend this branch

Nice clean Mcds, food was nice and hot

Always as in literally always runs out of milk shake and frappe. Today ran out of spicy burger. Something that is advertised in almost every social media platform and media. It's a disgrace the way this outlet is run. Unfortunately, I have to use this outlet every weekend as this is the only drive through available in my area and it breaks my heart every weekend to come home and deliver the news to my young kids that McDonald's have run out again of their favourite items.

The staff is very disrespectful towards the delivery drivers and we are very disappointed to see that the manager as well. Drivers were saying they were waiting for more than half an hour the food is not ready and the manager said you have to wait otherwise cancel your order. It’s totally not a McDonald policy the staff should be efficient and well behaved

Placed an order through the app. Staff were friendly as normal when I collected, received our order and left. Opened the bag to find a half eaten burger with teeth marks in it. Drove back to be greeted with the most unprofessional “manager” I’ve ever come across who called me a liar saying his staff wouldn’t do that. He then went on to imply I was clearly after something 🤣 think you guys need to check your CCTV, someone’s a hungry little critter in that kitchen 🤢

Been ordering delivery from here for 2 years now and 90% of the time they forget to put in the sweet chilli sauce and other sauces.

It's mcdonalds you know what you're getting

Waited 35 mins for service, when busy this mc Donald can not keep up with demand.

This mcdz appeared to be short staffed. Too many drive through customers for the guys to draw with, leaving the front desk customers waiting a ridiculous about of time

How do they do it ? 1- Burgers on their pictures look decent , but they arrive looking like they have been regurgitated by a seagull 2 - They cook the fries only to magically refreeze them as they are delivered to you 3 - you can't complete your order until you select your dips , even though they have no intention of including them in your order 4 - Drive thru fast food , REALLY!!! should be drive thru take a space food eventually 5 - Always make atleast one item vanish from your home delivery Well done McDonald's 👏

Slowest service in a McDonald's experienced in the last 30 years anywhere in the world. And we were the only customers! 0700hrs Saturday 31st August 2024.

Yet again missing an item from my order, this is consistent issue with this branch in particular, especially with orders over £30. Food was cold on arrival and my coffee was stone cold.

23.08.2024 time 12:18 pm i have serverd by manger and staff who gave my order they both are very rude i dont know why i always got rude behaviour please teach your all staff to provide positive behaviour to the customers.

It was so busy in the drive through. No idea what was going on

Cold chips as per usual. Waited ages on "just eat" orders being served first

Disaster of a place cannot cope at all with the volume of people coming, food cold just not nice at all, it's all about how much money they can make and not giving a dam about customers

Hate giving bad reviews but this restaurant continued to disappoint. Even after a new refurb and working kitchen system my food is Always semi warm and of late my burgers have been thrown together.

Incorrect meal again at the drive through put someone with experience on the window not be back

Drive through for 1 Big Mac meal absolute shambles. Waiting over 20 minutes. Only scored 1 because zero not available. Almost every car asked to park up something fundamentally wrong.

Asked us to park even when there wasnt a space then shouted when we parked were the worker asked us to

Food was good, then a grub fell on our table from the ceiling, told staff and they didn’t really seem to care

Great coffee, chips are inconsistent, sometimes cold and overcooked and sometimes amazing

McDonalds, like you know and love. Service can be slow depending on how busy it is, but you'll get your stuff. Atmosphere again is dependent on how busy the premises are.

Do not order on just eat from this restaurant as I placed an order which never turned up and then replaced and food still does not turn up

This is a very busy restaurant, they need to expand the drive thru space. Fast service tho.

We're given the wrong drinks first, then our milkshakes were too full, they were overflowing out the lids.

5:15m trying to get coffee. Only get half hour for my break. It's now 05:25. Still waiting.

Me and my boyfriend just went through the drive through, asked for our meal, requested if we could add cheese to our wraps, and was met with such a rude and blunt response ‘No sorry.’ And we’re given no explanation as to why not. I feel as someone who’s worked in customer service, this isn’t an appropriate response, and there are better ways to go about it. Also to top this off we were also given the wrong wrap too. Not ideal experience after we’ve been driving for hours

Foolish of me to order for a delivery a third time when they messed up the order the first two times but thought third time lucky, surely they can't get it wrong again. Everything we ordered was on the receipt, wrong burgers and items missing from the bag when it arrived. Spent £50 for a family of 5 and £20 worth of food was missing. Phoned them and was told to organise a refund from just eat which will take a few days. This was the Whitburn McDonald's.

Food is made fresh and hot... Service is quick and always somewhere to sit

Check your orders, my last 3 visits, there was always something missing that was paid for, only spotted when I got home! My fault for not checking while there. Shouldn't need to though.

Staff refused to serve me I was on an electric motorcycle no one would serve me so I went to the window and still no one would take my order it took them 5 10 minutes before they came to the window to tell me they will not serve me I need to come in side and order I have a 5k bike that can’t just be left unattended verry upset with this Livingston McDonalds they always have an issue

ordered a double cheeseburger with bacon and they sent out a plain double cheeseburger with no bacon and didnt send out my cheese bites

Says 24 hrs but the doors are shut.

One of the worst McDonald’s around. Waited about 45 mins for food and it was wrong and cold! And that is a recurring theme! Management obviously couldn’t care less since there is never any improvement. Get the finger out.

Always get the order wrong, you have to sit there and check everything before you leave. Sloppy made as well comp to other McDonald's.

Absolutely terrible experience chichen tasted of burnt fat.fries were frozen and black at the ends..ps bottle of water was nice and cold...

Drive thru, gave ice cream and asked to wait for food order. Questioned timing as ice cream would melt, advised couple of minutes. Just short of 15 minutes when food arrived, ice cream of course had melted by time returned home. Non existent service!

Ordered double cheeseburger, no double cheese , no pickles, no onion, wow, love Livingston drive thru

First we came up to pay for the order in cash, they said they didn't accept it. After I paid for my order (1 set with burger, soda, French fries), I waited about 30 minutes, they were preparing an order with 7 unprepared orders in the table

Sorry...not waiting in a 20 car queue at the drive through ...fast food..? A joke

The customer service is horrendous

It was fine thanks the staff were very friendly and helpful

IN SHORT- Staff are nice, buildings lovely but foods very VERY poor. I ordered food to be picked up food from the drive thru online. I ordered a quarter pounder burger, hat trick burger , cola, apple pie and a strawberry milkshake. The quarter pounders beef patties were BIGGER than the buns and very little sauce. The hat trick had 3 normal beef patties, 3 slices of cheese, BARLEY any sauce and NO ONIONS. Strawberry milkshake wasn't stirred properly. Had no apple pies so I received a refunded. So the only items that were correct was the chips and cola. Poor quality control.

Ordered through just eat, they got my order completely wrong and missed out most of my items, when I phoned up to ask what could be done to resolve it, what ever manager it was that answered the phone was dismissive and rude towards me and refused to help

All ways something the matter with the order either food is cold not the right order or soggy chips always something. Won't be ordering again

Most orders were wrong, 4 pieces in a 5 piece chicken select. Staff were rude

😂😂😂 just close the place can't get an order right what chance you got

I've lived here for nearly a year, and had a McDonald's about 5 times in that time. Every single time it's stone cold and I sit in the drive thru queue for a ridiculous amount of time for my order. This is the worst McDonald's I've been to and might as well drive to Newbridge for a quicker service and hot food, because they managed to do it no bother.

McChicken sandwich only, not waiting in the rack but seemingly put together after ordering. Rotting brown lettuce, stale bun, chewy not crispy chicken. Embarrassingly bad.

Love a McDonald's but this one's bloody shut so I parked over herres fencing and went for a mexican

This has got to be the worst mcdonalds. They never have anything ready, if using the drive thru be prepared to wait upto 20 minutes as you will be asked to park up and wait. Very poor organisation and they don't even have any soft drinks available at the moment. Ridiculous

Service is terrible , by far the poorest drive through in west lothian

Really quick at getting food ready really good fries if you go in to pick up

Delivery is atrocious never order from this place always comes in cold or your order gets cancelled without any explanation. Do a collection not delivery if ordering online

Trying to give me juice that had been lying on the drinks table for ages and with someone else's number on it. Don't like the pre made drinks system as they go flat quickly with lying about .

managers are all twelve mate. train and hire adults to run a restaurant

Waited 40 mins in the car for a pickup that never came out. Order was remade when I went in to see where it was. Got home and a burger was missing. Never again.

The tiniest french fries I've ever eaten most of them were no longer than a 5 pence piece 😭

Your average macdonalds chips are always cold, member of staff rolled her eyes at me when I asked for fresh chips ! But there was a male staff member who was very kind and quickly sorted new chips with an apology 😀

FED UP HAVNG MISSING ITEMS, ITS A JOKE, EVERYTIME, ALSO WHATS THE POINT IN ADDING EXTRA ITEMS OR TAKING ITEMS OFF BURGERS IF IGNORED . . SEE IF THERE WAS ANITHER MACS IN LIVINGSTON ID BE GETTING THE KIDS ITEMS FROM THERE

Absolutely disgraceful, service was shocking. They forgot my fries and only noticed when I got home.

Utterly ridiculous, ordered 1 burger and a milkshake at livingston drive thru... Asked to park and wait!!! For 1 burger??? Absolutely tipping down poor guys running around the car park with people's orders getting soaked!!! Why is nothing ever ready??? If the USA could see this pantomime.... You go there, 20 of everything on the menu is ready, and waiting, the milkshake machine is working, and there's no such thing as parked orders!!!!

That Mc better than Mc in the roundabout..

Food was hot. Not enough tables.

sometimes it's good but almost everytime they miss something.

Just picked up breakfast, not sure what was more disappointing, the breakfast that has clearly been sitting and gone stale or the manager on duty, sounds like 16 years old, no excuse for the appalling attitude and lack of ownership. Refusing to accept the feedback and refusing to provide me with a managers direct contact details to leave feedback. Livingston McDonald’s living up to its reputation as having the rudest, unprofessional leadership team. I haven’t been at this branch for nearly 3 years and won’t be back. Cold, overcooked food and totally unprofessional and inadequately trained managers