Don Pollo Peri Peri in West Lothian - Phone Number, Reservations, Reviews

Me and my boy daud baz love don pollo he is funny as hell bro wait wait wait wait wait salamalekum walekum salam no la diga por favor jaaaa mala noticia el que quera perder su tiemp eyla vireda con spicy e picante eno vemos mmmmmmmmmmmmmm

The chicken curry dirty wrap was really nice. The peri peri chips were also good just wish there was a bit more of them. Good place to eat!

The peri peri chips and mozzarella dippers were nice however I would not recommend the macaroni and cheese or the crispy shredded chicken. The macaroni cheese was stodgy and almost inedible, did not get touched at all. The chicken on the other hand had barely any chicken and was mainly batter. Very disappointed and won’t be ordering again.

Annoying because the food actually tastes nice. This is the second time I’ve gone and ended up really unwell, enough time had passed from the first visit and gave the benefit of the doubt. Day two now of feeling terrible. Won’t be back for a third!

Burrito tops always Flamin fire cracker tastes so yum

Overpriced food and poor service. This place has went right down hill. I won't be back

The food was really underwhelming for the price. We were given unseasoned fries but not offered condiments, the halloumi fries were just slabs of soggy deep fried halloumi. The quesadillas we had were made with mozzarella instead of cheddar so the filling fell out when picking it up, and the onion ring burger my partner had was comically stacked too high, and the bread was stale. The website has this pretentious spiel about high end peri peri, but then everything is served to you in fast food containers with plastic cutlery, and the waiters even ask you to use a QR code to order as if it's a grubby Wetherspoons. Pick a lane. Going off the other recent reviews here, the management have little to no respect for the customer, spouting off food standards tripe as if that's an excuse for terrible service. I'm frustrated I just pissed away £40 at this dive considering KFC is just up the road. Avoid this place.

Food is horrendous, bones on stripes and chicken not cooked properly, The replys by Don Pollo is a lie to reduce focus to their own low standard customer services. Instead if I would be them, they would contact the customer directly to discuss any difficult experience customer had. And resolve things on both sides, Instead of blaming customers with a lie playing the victim.

Mega Disappointed in this place, the foods horrendous, the staff are very friendly but the manger is useless, ordered a don burger, the burger fell apart, was ok, but the chips made me sick, tasted off something wasn’t right about it and the Piri salt, I asked the staff for napkins and water 3 times, staff were friendly, I was then sick after I left the restaurant and got home, I asked politely if I could have a refund for the food I couldn’t eat and what made me sick, which was the loaded fries I paid £9.50 for, the staff were nice but the manger was very rude, saying I shouldn’t have been sick and I’m not getting a refund, talking over me and talking about how we knows a lot about food standards, don’t recommend this place at all better Piri places out there by a mile.

Great service and good was just amazing Will defo be back x

Absolutely incredible!!! I am really shocked at how good it was! The place was packed on a Sunday night and now i know why I was recommended the Don Burger with chicken thighs and the loaded Mexican fries (i added the brisket ontop) The best burger and loaded fries combo i have ever had, worth every penny... 😋 I will tell everyone about this place, next time im gonna bring family!!!

Got chicken strips and my first bite there was a decent size bone. And it’s supposed to be boneless, love this restaurant but this wasn’t great

We’ve now had a few deliveries and I’ve got to say we have never been disappointed, the food is always fresh, hot and very tasty, the breaded mushrooms tasted better than most restaurants coming from kitchen to table, I personally don’t mind that when ordering the wait is about an hour( I’d wait 2hrs) or so because I know from experience now we’re not getting cold food, I would definitely recommend

Waiting 2 hours for a delivery, phone twice and they told me they are on the way, the worst place for deliveries. I don’t recommend it.

Does the holy Don Pollo work here?

Absolutely love this place! The flamin firecracker dirty fries is an elite meal and a family favourite. Portion size is usually very generous. The service is almost always excellent, friendly and helpful. The price has gone up slightly but it's still value for money. The ordering system with the option to add extras or remove elements of a meal is genius as it allows you to customise the meal to your preference. The only critical point is the toppings have once or twice been a bit stingy compared to other times. Other than that, I can't fault them!

Tasty food, great quick customer service ordered the royal don burger which was amazing and the kids chicken nuggets were made out of fresh chicken which was a first I’ve come across. Sauces are amazing, place is clean and spacious but can be made to be a bit more cosy, all in all well worth it and food was perfecto

Great food overall and staff are friendly. Chicken dishes in particular are very well made. I was disappointed not to get metal cutlery for the grilled chicken. The washrooms had alcohol gels instead of soap.

2nd review. After my previous review, the owner reached out and I found out two things, one, he is very passionate about his food and the restaurant and two they are dead keen to get things right and make things right if you give them a chance. So we went back a week later and ordered similar food, this time it was all prepared exactly how it should have been. And everyone really enjoyed their meals. Loved the loaded fries this time, and my wife's chicken thighs were great too! The mash was creamy and sumptuous and all fries were cooked very well. We'll be back, and was encouraged to bring it to the staffs attention if things are not up to scratch, they would rather get things right. Great service again from the waiting staff btw. 1st review. We went an hour before closing, so maybe there was an element of "cannae be bothered" in the kitchen. Ordered, the fries loaded with sirloin and nacho cheese, two grilled boneless thighs with peri fries, corn on the cob and creamy mash on the side and a waffle and ice cream for dessert. The only thing warm on my plate was the chips and cheese which I could have gone to a chippy for... Nacho cheese tasted more like dairylea and same colour too. The sirloin, and veges were cold!!! Something was off with grilled thighs, defo wasn't piping hot hot when it arrived more tepid and had a more boiled taste than grilled, horrible texture. The sides were ok, mash wasn't creamy and tasted like it was mixed out of a packet with water but it was the hottest item on the table, at least!!! Waffles, so disappointed, they were out of a packet. I will be surprised if they have a waffle machine(s) and make their own batter in the kitchen. But to their credit, they smothered about half a giant jar of Nutella on there, so at least the kids were happy. To top things off they only have wooden disposable cutlery, classy, and we snapped two forks each and a knife each.... There was a good reason why we haven't been back in years... I will however give it a go because the menu is better than it used to be, just hope the food matches expectations. I didn't complain, but on my next visit I will.if the food is pants. Kids made a total mess and none of the staff complained, so thank you for the decent service.

Stumbled across this place while out shopping and the food did not disappoint. Perfect lunch food with lots of choices available. Plenty of parking which is always helpful. Went with a burger, fries and finished off with a nice dessert. Price was reasonable and was nice and clean. Not a fan of wooden cutlery but I understand why over plastic so no major issues. Only issue was the service at the front till. Very slow and mixing up the desert order did cause an issue as felt no point in causing a fuss just settled with what arrived at the table.

Thought the chicken tasted fresh and juicey and service was very attentive and polite ,keep checking and asking if we were ok and needed anything , food was very nice and we will be back and would defo recommend , and the value to the food we recived we got super platter for 60 quid for 4 of us and feed us easy and took loads home

Walked into Don Pollo and was greeted by friendly and helpful staff. Was shown to my seat and asked if we had any food allergies which I think was nice as most places don't. Got explained on how to order my food and if I was struggling i only needed to ask. I ordered the fire cracker dirty fries and the chilli cheese bites while my friend had a burger & chips meal The food I had was unbelievable and filled with so much flavour. The portions sizes where huge as well which always helps a big eater like me The owners of the company also come over to speak to us to ask if everything was ok with our food. Think his name was William - an absolute gentlemen Can't fault anything about my visit to Don pollo. Place was spotless and the food was out of this world 5 star place

Excellent loaded fries and the tastiest firecracker chicken I’ve had since Dubai. If you haven’t already then give this place a try.

Absolutely disgusting, ordered a Don burger it came soaking wet and the chicken looks Raw to me! Manager wants to pick the burger up to inspect it before I can get a refund. Avoid at all costs

Staff were nice and the food was really good, portion sizes were massive! The mango and lime sauce tasted a bit strange but the other items were nice. The restaurant was nicely decorated but strangely when food it served it's in takeaway containers with wooden cutlery. Feel like if there is a nice sit in area it should have plates and silverware. I would've given it 5* if it wasn't for this.

Food was cold ordered it at am17.30 never got my delivery till 19.00 and half the odwr was missing

Food always slaps, I order from here quite alot, delivery drivers are always very nice people, could definitely do with a reward point system though as I already spend far too much money here......still Worth it for sure

Another Livingston gem! Every time we've eaten here or ordered, the chicken was superb and the sauces were top-notch. They also have some interesting and tasty burgers. Excellent service and polite staff, and a relaxed diner-style atmosphere. As a side note, I see lots of negative reviews from people who ordered. These absolutely do not reflect our experience and are not accurate as to the quality of the food and service. Some even admit they ordered at a bad time with terrible weather.

Another Livingston gem! Every time we've eaten here or ordered, the chicken was superb and the sauces were top-notch. They also have some interesting and tasty burgers. Excellent service and polite staff, and a relaxed diner-style atmosphere.

When it's good it top class. Occasional issues prevent it being 5 star.

Absolutely awful, got a home delivery- nearly £27 for a wrap fries drink and cheesecake. The smallest portions I have ever seen, around 21 fries half the holder amount. Stone cold freezing. Cheesecake was tiny a slither what for £7.70??? Are you having a laugh? Do not order from here at all - far too overpriced, tiny portions and freezing when delivered later than stated. Disgrace !

Great tasting food. Big portions, only downside is expensive drinks.

Have been coming here regularly for years, however the consistency of food has been disappointing in recent times. Poor quality chicken, no value for money and terrible (absent) customer service. The venue has become too unreliable to recommend. Management can make this a great establishment if they wished and I will return in a few months hoping that improvements are made.

SALAMALAILUM WALAIKUM SALAM SALSA

Delivery service is diabolical. 2 hours after ordering was told food is ready and waiting to get sent out. 45 mins later no food and no-one answering there telephone.

The food was amazing, place was nice and tidy, prices are was value. Staff member are was lovely.

Avoid delivery, takes way too long.

Best place in livingstone for food by far Highley recommended 10/10

Was enjoying my food until I found a hair in it. I showed this to the waitress, and she laughed. I told her it wasn't bloody funny, it was disgusting. I think it was the manager that came over. Asked what she wanted me to do. Put bloody hair nets on for starter, and don't be so damn rude. She gave me a refund for my meal, after I asked for it. Won't be back

Finally a restaurant where the food looks like on their photos 🙂 Kind staff,quick serving,there is a water leak from the ceiling,but otherwise a nice place.

Came with my cousins and got a burger and chicken slices and the chicken was uncooked , I had complained and the staff were rude and never apologised . Won’t be going back again …

TERRIBLE CUSTOMER SERVICE !!! Ordered food online, no deliver after 1 1/2 hours, phoned to find out where my order was, was told food was not ready yet and hadn’t left yet. Was pasted to someone else who then could not find my order at all, then passed to manager who was rude and kept interrupting me when I was speaking, as he was still looking for my order the driver turned up at my door, i asks what discount I was getting for the poor service , I was told nothing, the weather was terrible and they were busy, just send the food back if you want !!!! After waiting so long I reluctantly accepted the order. William then advised me wasn’t the manager but the owner, definitely won’t be ordering from them again !!!!

food never arrived placed order again came raw i had to cook it fully after taking a bite thinking it was fully cooked

Ordered from Don Pollo and the food was excellent. Great flavour with all the dishes. We got the burritos, dirty fries and the Philly steak and all tasted great. Good value and arrived quickly too. Definitely recommend.

Shocking customer service and food. Curry fries with no curry and firecracker fries with no peppers. Told to email enquiries and the owner may or may not respond depending on how busy he is!!! Staff could do with better training on how to deal with customers

Shocking customer service, no curry sauce on curry fries and no peppers on firecrackers fries. Offered to send a driver to replace it then told they couldn’t send a driver. Offered to refund curry fries for missing curry but won’t refund firecracker fries for missing peppers because they don’t refund missing items? How does that make sense? Have to now take the order back tomorrow so I can prove I haven’t eaten it and that the items are missing. If I want to make a complaint, I should email the enquiries email address and the owner may or may not reply because “he is a busy man!”

Not impressed.from taking order to taste of food very dissatisfied

Large portions of food and tasty

Absolutely amazing?😋🤤😋 Food is top-notch, I had the Master Don Burger and Peri fries, this time, I will be back. Amazing Staff with fast efficient and friendly service.

1st time going and won't be the last. food was brilliant I absolutely loved burger wrap can't remember it's names but it is up there with one of my favourite meals. good value for money staff were lovely, great atmosphere very busy but not rushed and plenty of seating.

Second time in this place first time couldn't fault went tonight after shopping trip in Livingston well definitely won't be back !!!!!! Staff don't know what they are doing waited 40 minutes on food one meal missing seemingly went to wrong table said would get replacement 5 minutes another half our wait staff found it funny manager needs to be trained in customer service place is total riot they can't handle place being busy manager has no clue rude and dismissive AVOID save your money

Excellent food and beautiful environment 😍

I had a bunch of wings in mango lime sauce. the flavour was very artificial and therefore difficult to eat at all. I had to scrape this sauce from wings to be edible. Toilets were opened the whole time on purpose for some reason which made the whole place smell like them. Everything is a bit aged when looking into it (veneer on tables peels off, taps in the loo are loose and mouldy, and more). i don't think I will come back.

Lot of options and nice place for family to dine in

We always come to you, even though the rooster has opened next to us. Previously the food has all been freshly cooked, and tasty. Tonight my husbands half chicken was fine, but my 5 wings were inedible, they actually tasted like they'd been cooked at least twice, they were hard, chewy to the point I just didn't bother eating them. The size of the wings has changed as well, these were off a chick not a chicken!!! When I phoned to complain, I was told they'll come to inspect them or there's nothing they can do?? EXTREMELY POOR CUSTOMER SERVICE AND WE WILL NOT BE BACK!!! Owner since phoned refunded for my wings, explained that he'd seen on CCTV that wings were cooked, but not cycled so that's why they were hard and inedible.

100% halal restaurant. The food is beautiful, all chicken and meat as well.

Great halal chicken restaurant.. the fries, mushroom pops ,mozzarella sticks & chicken burger is all great.. friendly staff and great atmosphere.

Place will take ur money time and time again and then the delivery driver will switch ur notes to fake 1s and make out its u so u pay again and they still block u . Bunch of teenage nose pickers tbh wouldn't get a delivery from here u will be randomly bumbed

Avoid this place at all costs! Ordered a chicken which was raw as it was dripping red blood on the bone. Got told by staff it is discolouration but clearly was raw chicken! Got no refund, replacement or apology. Terrible customer service, management at fault as staff is just following their orders! I used to like this place but will never return after my meal and evening was completely ruined.

Honestly this place is top tier puts Nando's to shame the prices are amazing not dear at all the portion sizes are outstanding 1 meal depending on what you get which doesn't even cost more than £10 could feed 2 people...Nando's 4 tiny little thighs little portion ah chips your what 15-20 quid? This place chicken is massive and well covered with sauce massive portion of chips which are miles better than Nando's your less than 10 quid!!! Amazing place Amazing value...Fancy a Nando's? Go here instead you won't be disappointed.

Nice food, big portions, plenty of tables free when we came. Also, free parking lot in the front

Staff is very kind, and food is incredibly cheap whilst being the best I've ever had with generous portions. Chips could never be better, absolutely perfect crispy crispy crunch whilst being incredible flavour. Food is delicious and tasty. Brilliant

Fantastic food, Lovely and friendly staff, Stands out compared to all other restaurants. 100% recommend to anyone looking for an amazing and cheap(ish) place to eat.

Staff really friendly and helpful and food was fantastic and stand out by far were the Peri peri chips

Absolutely outstanding 👏 The flavours and everything was just on point 👉

Food was brilliant and excellent value for money. Massive portions so it's definitely a good idea to share with someone or you can take your leftovers home. Mobile app ordering could be improved a bit since the table we were sitting at didn't have a number on it and we had to ask the staff what ours was. Would recommend the quesarito, peanut stack and milky bar ice cream.

Visiting relatives and dropped in here late last night, spoilt for choice, great options, the grilled chicken wrap and fries was superb. Staff friendly and polite, service on point. Would highly recommend, better than many I have experienced. JD. Birmingham.

Great food and kids loved the deserts staff can't do enough for you defo be back soon

Just visited Don pollo tonight. Food was cold. Couldn't be bothered complaining as the staff and manager act like little kids in high school and don't have a clue when it comes to customer service. Staff sitting on worktops behind the counter laughing and joking about in appropriate things in front of my kids. Just over all rude and unprofessional. Didn't even greet us at the door to get us seated and on leaving not even a simple acknowledgement. I could hear other customer complaining of how bad the service was.

Not impressed, used to be good food, now disappointing. Food just slapped on a tray with way too much cheese sauce and overcooked chicken nuggets

Brilliant as always. Missed the sauces from my order...phoned and it wasn't an issue in the slightest. Arrived quick, still hot and tasted amazing. Delivery guy was spot on too!

Waited 2 hours for a delivery for two pieces of cake and a sundae absolute joke. Won’t be ordering again. The delivery driver was also rude when dropping of the food no apologies just here you go

Ordered my take away at restaurant. Simple plater with 2 sides and 2 drinks but when I came home find just one side. I phoned to complain and let me wait on the line and I’m still on hold.

Such a beautiful atmosphere in this restaurant, I was serviced by Abiygayil, such a sweet girl, her tone was so welcoming when I was ordering my food on Saturday, she was always there if she was needed and always spoke in a wonderful tone to us. The food was also brilliant, thank you.

Very nice food and big platters. Only thing I personally didn't like, food was served in trays with paper sheets and gravy on it...

Great food lovely for families and larger crowds clean lovely place

If you love chicken 🐔 you will love Don Pollo....you need to tick this box....fairly priced with good portions....have been 3 x in 2 wks...

I was taken delivery from them Not at all respond for customer service and we make a call won't respond at all The food is worst thing happened in my life till date

Great Halal food in Livingston. Ambience is great and excellent service too

sauce and spicy and we didn't go

Shocking service, arrived cold, delivery times are shocking. I’m actually raging, you can’t reheat meat and shouldn’t. I accepted the ordered so was told nothing they could do, failed to answer the phone to me last night and delayed response times to solve. Never going back again.. Promised a refund for chips, was advised I never said it was cold when it arrived and calls are recorded so let me go and listen.. Accused of lying! Shameful business… Nothing like being respectful to the customer.

The server was helpful and the food was mostly good. The atmosphere was decent, there was varied music playing which was enjoyable.

Came here for lunch with 3 friends and ordered loaded fries which came stone cold and very dry my other friend ordered a salad meal and came wrong , floor staff very rude , and our replacement meals got flung down on the table at us ,always new staff and younger staff that don’t know much about customer service etc wouldn’t recommend

Awful customer service. Not welcoming staff and management. Not recommended at all. And I never ever be abusive to any staff. The reply by Don Pollo is a lie to reduce focus to their own low standard customer services. Instead if I would be them, they would contact the customer directly to discuss any difficult experience customer had. Instead of blaming customers with a lie.

Popped in here for the first time today with our cousin (recommended by him) blown away with the options there's so much choice it's amazing, I had the wings with the mild sauce and wow they were so so tasty ! The boys had two different types of loaded fries, great portions and came out super speedy, we were even talking about coming here again next week. We were gonna go to McDonald's for a mcflurry but we decided to stay and order a couple Sundays instead, unfortunately it took 20 minutes for them to come, our cousin actually ordered 5 mins before us, so I popped up to ask how long they would be they went to check and came to let us know they wouldn't be long they arrived not long after at the same time, they were lovely when they arrived and a huge size but the staff member didn't apologise for the wait or anything and just put them down. It was really quiet you could tell as all the staff were standing having a wee chat (which we all do when there's nothing else to do) but it just seemed they forgot about our order until we asked.

Food was really nice and well presented but the wooden cutlery was a no go every piece of chicken I had to use a new knife and fork due to ware and tare with the wood

Big burger expectations, fully fulfilled!!, more takeaways than done in house but please take that into consideration, basically let the food talk, took half home and enjoyed leftovers!.

Food was great. Service was excellent. Friendly atmosphere. Would have preferred proper cutlery.

Absolutely amazing place will defo be back we went family of 6 food was brilliant also desert only thing I would say is coffee was warm but hotter besides that the place and staff were great 👍

Food has never disappointed. I would recommend sitting in rather than a takeaway the food is definitely better. Great choice of desserts too. It is full off young people though of you are looking for a more mature environment this isn't the place.

Delicious food and good prices. Generous portions . A place were I will definitely come back.

Great location! The food is absolutely superb with generously sized portions that will leave you feeling satisfied. The restaurant/takeaway is beautifully designed with a clean and modern ambiance that is sure to enhance your dining experience.

The chicken was cooked nice enough. Still waiting on the sauce getting delivered though 😕

Brilliant place. Food excellent, big portions. Lovely clean and modern restaurant/takeaway. Piri piri chicken😍, just what u need on very cold football night.

made me get food poisoning the next day, highly recommend to stay away.

a video of my people to waste time

Second time here. Food was served promptly, portions are big so I took some home with me. Milkshake lovely. The young girl serving us was extremely friendly and helpful, you don’t often find customer service like that these days! Toilets spotlessly clean bonus points for that.

Stopped in for a treat for my daughter with my sister place was empty except one table . Staff all behind the counter playing on phones . Made our order and waited around 30 mins . We only ordered 3 crepe’s and a juice . I had to go ask for my juice myself after the 30 mins . After about 40 mins 2 crepes came out and we started eating . As we were nearly finished my sister went to ask for a refund as she still hadn’t received hers . Was told by a supervisor it was now ready and a refund couldn’t be issued but they could pack it up . When questioned they said they were short staffed which is a bit of a joke when I’ve sat for all this time and watched 3 of them standing behind the till chatting and eating ice cream . Avoid

Got asked for my phone number while Im in the fast food chain ordering take away food weirdest thing ever you can't order with out giving ur personal phone number bit strange for take out food joint . If mc Donald's asked for ur number would u give it if subway wants ur number would u give it no . So why should I give my personal number to a fast food place to get an order for take away order walk in walk out but can't be processed with out my personal phone number bit off a strange way to order food tbh

Pro: Good taste, huge burgers, friendly staff, hood seating, easy parking. Cons: Cutlery is plastic making difficult to cut/eat as burgers are too big to eat traditionally and require cutting.