McDonald's in Coventry

Food quality was really bad. Cold and soggy fries were served in kids meal. Fries are always prepared in advance (bulk quantity), so the quality is pathetic. Avoid fries as much as possible. Milkshakes are good

hello everyone I want to share with you all what is happening at this restaurant a lady named cristina or kristina I don't know exactly what her correct name is because she didn't have a badge with her name every time I go to this restaurant she behaves very very badly if you want to ask her something she doesn't answer you she is rude to customers i asked how long my order will take and she didn't even notice me with uber eats drivers she behaves very badly she is rude I hope something is resolved with her because if not I won't come to your restaurant it's not the first time a manager has to be polite to people I think that's nice

Popped in for a quick lunch food came hot amd staff friendly

Order through the app. Food items missing and no way to contact any one so lost money. As paid for items not even delivered how can people get a simple order so wrong. Appauled there isnt a contact number or the help section actually works. Just got sent round in circles as its a robot an doent know how to deal with complaint issues

Clean and tidy... downside food wasn't that hot...

Forced to go by my grandson who loves the pancakes, bacon & extra hash browns ... He also nicked my hash brown

Fast and friendly staff hot brekkie

Decent all round, stopped off for a snack whilst on a test drive. Food was right, good temperature, staff interaction was friendly and efficient. Just wish my local one could employ the same strategy

Bad service. Really mess my my customised order and the managers were just rude when I pointed the issue out

If I could give 0 stars I would, went through the drive-in and the lady who took the order was just rude. Then we waited at the window for about 10 minutes for our food and drinks which looked like it had just been thrown together. By the time I got home which is only a 5 minute drive from this restaurant my food was freezing cold and my burger had a massive hair in it. I will be avoiding this place from now on and using the other mcdonalds in Binley which I have never had these issues with

Got take out delivered and me and mum got food poisoning...up all night throwing up

One staff member called sofia , she so rude she dont know how to behave with customers and start arguing and dont know how to deal customers and worst service ever received.

Worst McDonald’s in the uk Rude clueless staff. Dirty and not a nice place to be In

Great restaurant and great staff. However one employee in particular, Raj is very rude and needs a lesson in customer service. Multiple times he has been unprofessional now, not sure whether he just doesn’t like certain customers or hates all customers or maybe he’s having a bad year 🤷‍♂️. Might just go kfc next time

Worst McDonald's in coventry. Chips are always undercooked and cold. Never the same as any other McDonald's

We came to the store on London road Coventry on 05/04/2025 at around 6.30. And there were a few gals sat next to our table throwing food over others. When we questioned them they started doing it more and more and even throwing sauces.. Even they started throwing sauces on our 6 yr old child as well... And seeing all this the staff just stood there doing nothing. When we approached the staff for help they just said sorry and the gals were still in the premises. This was disgusting. We came to enjoy our food in a good atmosphere which turned out to be worst experience ever. We would never come back to this place.. We hate this place now and would pass our experience to our friends and family as well. If there is a zero rating would like to give that.

waited nearly 2hrs for the food it was all cold and inediblesabsol

Self order machine dint work, started hanging,went to another one payment machine didn't work , selected payment at counter on machine,no one was there,everyone was in the kitchen,they didnt even bother coming and checking if anyone's at the counter,,took 10 mins before I could pay and then they started preparing,really disappointed with this place

Not happy at all 110 minutes late stone cold everyone gone sleep

It never arrive left the whole work team hungry

Drinks had been knocked over and leaked all over the food in the bag

CHICKEN WAS STILL FROZEN IN MY BIG FLAVOURS WRAP!! Beware!!!! NEVER EVER EATING FROM THIS LOCATION AGAIN!

Food was cold and soggy waited for 1 hour 10 minutes for delivery

driver was impatient and needs to learn some respect

Got charged 3 times for the order

Absolutely horrible, staff tach without gloves your food and it disgusting

I always want to write good things about McDonalds. However, it always seems to be a different experience in every restaurant I visit. I really believe it stems from the management and how happy the employees are in that given restaurant. And that is what ultimately filters down to our own experiences. For example, this certain restaurant has been recently opened within the past 2 years. Within that time, it has gone through multiple managers and staff. The online orders are not good, from cold food, late orders, items missing, and even sometimes not delivered. I myself have experienced some of these issues. Because of that reason, I will never order online anymore. However, I went shopping at Asda, was a bit peckish, and decided to grab a quick bite to eat. It's was around lunchtime, the restaurant was very busy. I managed to find a table that somebody left messy with food on the table and floor.. before I got to the table, a lady immediately began to clean the surfaces and floor. Because it was so busy, I ordered table service. I ordered a large philly cheese stack, It was bought to me within 5 minutes! The food was well made, and the fries were the hottest I'd ever had. The coke was full to the top and even had ice. The staff were rushed off their feet with the lunchtime rush, yet still had smiles on their faces and were on top of everything. I was pleasantly surprised. I didn't expect the efficiency and promptness of everything. A very refreshing experience and will definitely go back again. I hope this is the standards all Mcdonalds restaurant should strive to be.

my food always arrives late and it is stone cold the fries are old and no sauces as per usual , I'm n9t ordering f4om you again

Food came late and it was all cold

driver wouldn't come to my door, waited a house away by the entry. then waited by my gate to collect. I've just got home from hospital and expect it to be delivered to my door. driver was very rude.

No dips with a £30 order including selects.

where are all the drinks 6 missing

food was exactly what I had ordered but everything was stone cold so the delivery time fine quality of food fine but no option to give 0 starts for food temperature, sad to pay so much h for a meal and be charged for delivery but food stone cold

rude delivery person ,food cold ,the standard of delivery staff is not good

Food is ice cold worse thing is I’m five minutes down the road

They gave me a mars McFlurry when I asked for a Malteser

no chicken in salad box for was cold

The food was early but I had to go outside and find the delivery person who was on foot! He couldn’t find my house!!! I’m so angry… the food was completely cold, I think I deserve a refund as it was quite expensive & not that palatable! Grrrr!!!!

Missed off an item like they always do

disgraceful partner went to collect as it was late was told to driver was on his way and to go home got home waited another 45 minutes still no delivery went back to this restaurant to be given the order an apology from the manager saying they werel waiting for the driver

I asked for no lettuce and received lettuce on the burger, also no McFlurry

Tills break all the time and the managers rude.

Says delivered but didn’t arrive. Charged for a meal including delivery that I didn’t receive.

I didn't receive my food ,17 littlethorpe but they left it outside 13 ,and there saying they haven't got it and I'm hungry and have no more money poor service really upset.

I ordered m6 fo9d at 3.13 am it arrived at 4.40 am my 8cecream melted and fo8d freezing cold

Order delivered was incorrect, quarter pounder delivered without a bun, should have been a non- sesame seed bun. Milkshakes not delivered, sent mango smoothies instead. Food was cold. Hamburger had pickles in it. Wanted plain hamburger.

Drink had been split. Loose fitted lid. Lost approx a quarter of drink and made a mess of the house.

The food was very good and hot. I can’t remember the last time that I eat a hot MacDonalds because always coming cold.

cold food all of it and the sprite was half full second time from same place now 👎🏻

Delivery great - Macdonalds however forgot straws and dip!

Good breakfast nice coffee makes a great start to the day

The manager it’s completely not good for this job I was ordered at the table serve and I was waiting for 20 minutes for the porridge I was asking at the till and in front of me I see was lied to me waiting for the porridge and the porridge was there but this people had the head on their hands 😆plus lied to much about porridge not finishing and porridge I eating now it’s cold completely joke and also not speaking English 😂

I didnt even revieve any of my food

Food was really fresh and cooked perfect!

Food was cold and missing items

Was given someone else's order so none of our food was as ordered and the driver ran off and ignored me when I chased him to tell him the order was wrong. Awful service all round!

The whole experience was a shambles the driver took over a hour to come then when he did arrive he came with the food out in the open no insulated bag to keep the food warm therefore it was freezing. The food was not edible was so cold a dry had to throw it away

Address shows incorrectly on sat nav so I add instructions to my notes with order but drivers don’t seem to use them and not all phone me to inquire about address but it’s really difficult to understand drivers English unfortunately.

Youse have gave me the completely wrong order I have receipts off what I ordered and it don’t match what is in bag.

Half of the food was cold the fries were definitely undercooked and all i got was £4.40 refund when the only item that i paid that had not problem was the milkshake

all of the order is cold and I saw the driver sat in his car for 5 minutes before getting out to hand the food over when I said I had been at the door waiting he suggested I went and got his attention

The food arrived over 30 mins late and cold. Please can you process a refund as I am very unhappy with the service

Very quick service. And a pleasant delivery driver

My food was cold upon delivery, I have a condition called arfid I’ve had to go to bed without dinner after a 12 hour shift at work this is ridiculous

Very kind delivery driver, I have problems with mobility and some drivers refuse to come to my door with my food as it is in a block of flats

Missed items from order and only luke warm

The mcrispy burger was awful! I took 1 bite out of it and it was stale/cold … did not taste right at all!

Never got our order this place is getting ridiculous

chips were stone cold bun was stale and burger tasted as bad as it looked Fanta was flat worst 12.71 I've ever spent

Incorrect food ordered double cheeseburgers got single

The order was spot on. (Thankfully. Was worried as it was a big order for my Daughters sleepover) Food was hot & tasty. all sauces were even there. Bonus. Thank you.

Go there regularly after work in the mornings. Raj on the drive thru is always very happy, helpful and friendly despite the early hour. Gemma the manager is also very helpful.

On time, delivered hot and even included the dips!

Ordered McDonald’s tonight app showed would arrive between 20.55 & 21.15 at 22.33app changed to meal delivered .no meal has been delivered .checked ring doorbell cam no one has attempted any delivery tonight look forward to explanation and full refund please

drink was spilled everywhere, only ended up having half my drink

All of the food was stone cold and one part was completely wrong

food came cold and missing items

Friendly driver, fast delivery

Delivery time get being put back. Delivered around two hours later and food was cold. This has happened twice.

Waited over an hour for a "fast food restaurant" which once it arrived everything was cold!

ordered 2 family meal deals 8 burgers 8 chips only 5 burgers and 5 chips turned up

Slowest mcds in the uk took ages to get food

Left me with the completely wrong order and now have to wait 48 hours just for a reply takes the Mick

Never completes just eat order . Been let down twice now . Crap service

Never had a problem with the food. Always nice as far as I'm concerned, although I would avoid using Uber Eats again because it's tepid by arrival time. Not MacDonald’s fault obviously. Drive thru always seems busy, so I guess they are preparing stuff fresh all the time. I prefer to go in to collect. Service is as you'd expect. Bit hit and miss in terms of getting a smile out of anyone, but nothing I'd complain about. It's fast food and the servers are busy. Atmosphere is also as you'd expect. I wouldn't actively seek out the MacDonald’s atmospheric experience, but unlike some I've been to, I've never felt uncomfortable there!

he was very nice ,showed great quality of hospitality

Got charged for the free item??

Sometimes food items are missing. This happened at least twice . Realised having driven away only to drive back

Missing fries, no dips, no straws

Long queue. Cash only which was ok by me,cash is still the best way to go. This is because their network went down. Just think of all the next generation who don't deal with cash.. what a world we live in... By the time we did get around the food was just ok.... You need to do better McDonald's !!!!

quick delivery and all the food was fresh and hot

Brought 20 nuggets meal and the chicken nuggets tasted off, sort of like fishy?

missing virtually whole order pay good money and mcdonalds and just eat think it's OK to rob everyone and delivery drivers is very rude

My order was not delivered but it saying it was when I haven’t received my order

Food was a little cold so had to heat in microwave and a few items missing but other than that it was ok

Food was warm & all the order was there. Thank you.

Was ok just quick drive in for coffee so all good

Food is cold no nuggets in the happy meal burgers under cooked chips dry chicken burger cold

Missing parts of the order, food was cold

I ordered large and medium Carmel farapay and when I come home Ice cube was big big pieces waste of money