McDonald's in Coventry

Great restaurant and great staff. However one employee in particular, Raj is very rude and needs a lesson in customer service. Multiple times he has been unprofessional now, not sure whether he just doesn’t like certain customers or hates all customers or maybe he’s having a bad year 🤷‍♂️. Might just go kfc next time

Incorrect food ordered double cheeseburgers got single

Go there regularly after work in the mornings. Raj on the drive thru is always very happy, helpful and friendly despite the early hour. Gemma the manager is also very helpful.

Slowest mcds in the uk took ages to get food

Never completes just eat order . Been let down twice now . Crap service

Never had a problem with the food. Always nice as far as I'm concerned, although I would avoid using Uber Eats again because it's tepid by arrival time. Not MacDonald’s fault obviously. Drive thru always seems busy, so I guess they are preparing stuff fresh all the time. I prefer to go in to collect. Service is as you'd expect. Bit hit and miss in terms of getting a smile out of anyone, but nothing I'd complain about. It's fast food and the servers are busy. Atmosphere is also as you'd expect. I wouldn't actively seek out the MacDonald’s atmospheric experience, but unlike some I've been to, I've never felt uncomfortable there!

Sometimes food items are missing. This happened at least twice . Realised having driven away only to drive back

Long queue. Cash only which was ok by me,cash is still the best way to go. This is because their network went down. Just think of all the next generation who don't deal with cash.. what a world we live in... By the time we did get around the food was just ok.... You need to do better McDonald's !!!!

Brought 20 nuggets meal and the chicken nuggets tasted off, sort of like fishy?

Was ok just quick drive in for coffee so all good

I ordered large and medium Carmel farapay and when I come home Ice cube was big big pieces waste of money

One of the nicest locally. Everything hot, everyone lovely

We called in at this Drive through and the servers were fast, efficient and friendly. Food was OK, as you'd expect for McDonalds.

Can't even get a simple order right. 20 chicken nuggets n medium fries. No fries no contact number to even complain.

Food not good at all cold and soggy

Lots of tables not cleaned after customers. So have had to clean it by myself so could sit down an enjoy my meal

Very fast service, everything was hot and fresh at 6am. No faults at all.

I only got a coffee so I carn't help with how the food was. The coffee was good and the staff were friendly.

Total rip off. Item missing from delivery order yet again. This is the third time this has happened from this outlet. Total scam. No refund available when using McDonald's App.

Food quality was really bad. Cold and soggy fries were served in kids meal. Fries are always prepared in advance (bulk quantity), so the quality is pathetic. Avoid fries as much as possible. Milkshakes are good

Front of delivery driver manager told to staff ignore them Nearly one hour she never give any Oder to driver I have very bad experience with the staff

Small restaurant area, when busy. Nobody looks happy or smiling. Car park too small

Great place to stop in and chill

Items missing, just eat won't refund

you forgot my 2 wraps that I order my order witch I'm not to happy about

Missed half the order, more annoyed for the kids food being missed to be honest

Hot chocolate dripping out of bag which was soaking wet! Disaster all over my clothes and carpet!

Food was freezing asked for double sent singles as 2 were missing happy meal was soaked from milksahake

Ordered a full fat coke with my meal and got diet. Made manager on duty aware and was told I wouldn’t get what I’d actually ordered because I’d taken a couple of sips out of the Diet Coke. Not that big a deal in reality but absolutely no need for him to be so rude about it. Thank you for very reluctantly giving me the 12p difference back. Please work on your customer service skills.

Missing food a whole happy meal FUMING I SWEAR IM NOT USING YOU AGAIN

Always been the best McDonald’s in the area, until today when we experienced the acting manager Gemma. Extremely rude, even going as far as directly insulting my wife. She should not be in that role. Won’t be attending this branch again whilst she is employed. There is never an excuse to be rude.cant comment on the food as we didn’t even get to experience it.

Missing half my food and got 4 random chicken mayos that I didn’t order

I ordered an extra egg and extra on my McMuffin and it wasn’t put on and my food was cold. Disappointed

completely wrong items delivered.

McDonald's are consistent. I will give them that

Food quality was truly awful. McDonald’s staff are always the absolute worst and put no care into prep or quality.

Waiting well over an hour for delivery is ridiculous. If you are busy you shouldn't take anymore orders on just eat!.

I didn’t get my sons nuggets in. Happy meal or another bit of order

Food was cold, chips tasted stale all together not happy.

Everything was cold. Big Mac was stone cold, chips weren’t even warm, the only thing I enjoyed which was cold, was the drink. Wouldn’t order here again.

We visited this place on a Sunday morning when it was almost completely empty therefore it felt very clean, tidy and well-kept. There were plenty of parking spaces as well and the service was also extremely fast. There're a couple of screens for placing orders, tablets for children to play and stay entertained, good availability of different types of seats and clean toilets freely available for the customers. It's nothing different (worse or better) than any other McDonalds of this type, however, the staff seemed exceptionally engaging, friendly and helpful (the lady that was cleaning the floor gave some pencils, crayons and printed colouring sheets for our children etc.) I can recommend this place.

Order accepted at 21:05 got my food at 21:56 after saying between 21:25-21:45 pushed back 3 times and no surprise was freezing cold can’t wait for a £4 just eat credit on a £18 order

Wrong food AGAIN. I cannot eat what has arrived so refund or not, I have nothing to eat this evening.

came as expected time and exactly what i ordered

NEVER ARRIVED AND I WATCHED THE DRIVER ON THE APP COME ONTO MY ROAD AND THEN NOTHING. I AM ON SHIFT WORK AND CAN'T AFFORD TO BE MESSED AROUND! NOT THE FIRST TIME THIS HAS HAPPENED! NEVER ORDERING ON JUST EAT AGAIN!

Quick service with the meals. Daniela was an amazing hostess & our children were kept entertained by dinosaur activities. Impeccably clean eatery & facilities.

No flatbreads delivered, which meant 1 person was without their meal

Cold food, always is when I order McDonald's and my milkske was everywhere in the bag, so paid fir a large milkshake and git alot less due to spillages

Food was cold even my apple pie…

ordered 2 large oasis and received a mc flurry and a regular chocolate milkshake

the chips were cold and stale as if they had been left out for long

I didn’t receive what I asked for and I have 2 drinks that I didn’t ask for I clearly got the wrong order and I have the proof

Thanks Gemma. Amazing food and quickly delivered. Hot and delicious. Thank you!

Very happy about how early it came and the food was amazing

Ordered at 1:30 am received at 2:30 am food was cold and I did not receive a refund although I had to wait an hour and my food was cold

There is one female Manger She was very rude even they didn’t carr about customer

delicious and fast delivery! grimace shake was nice even though they're about to run out after only a day. selects were crispy and delicious!

Time kept changing and when it finally arrived it was stone cold

Coffee man threw it at me at my front door so it went everywhere and chips was soooo cold

Absolutely DISGUSTING!! Notes not read and not adhered to. Our 2 years olds burger was”half a burger”the other half was missing cheese was cold and not even melted and well it was saturated in sauce when specially said NO SAUCE!! chips we’re disgusting black and green hard and shrivelled up! Nuggets were freezing cold, smokehouse burger cold and salad was NOT FRESH AT ALL!! oasis drink was just over half full and had more ice than juice on and the dips of which were ordered never arrived! TRAMPS

Ordered from McDonalds Coventry Abbey Park Asda, collection point told they are out of apple pie however we could either wait for 8 mins or have a raspberry pie. Was given 2 pies as goodwill gesture, both pies were past the discard date/time, scammers!!! Close this store asap!!

BREAKFAST DEAL SCAM!!!! “Can I have a sausage and egg muffin with a cappuccino please”… proceeds to add the breakfast meal, remove the hash brown, then brazenly ask for £5.19 instead of £2.79. I have been here twice whilst the offer is been on, both times it has happened.

Received wrong order and items missing

My order has not been delivered !!!!!!!!!!!!!!

They always forget most of the iteams

food was cold and had to microwave

Fries were not hot but everything else was spot on.

i asked for 2 of my mayo chicken burgers to have no mayo but all of them does have mayo.I have an allergy to mayo sauce!!!

The order was missing alls sauces devastated

Nice exterior, food was hot and nice but some areas were a bit dirty, staff were pretty good for a McDonald's. Overall not bad, would recommend.

It says delivered in the app but never received my order terrible servce.

it took 1hr 15mins to get to me and was cold on arrival

the nicest McDonald's we've had and it came really hot and tasted lovely as well,thank you

missed out one of the burgers on a nearly 50 pound order. this is probably the 3rd time theyve missed food for both online and in person orders i have made, disappointing really.

Food warm, shakes thick, delivery notes read and adhered to, all dips included. What more could you want!

so as you will see from my order I ordered a muffin with jam, along with other stuff, didn't receive any jam. also was a bit annoyed with delivery time, it initially said an 05.30 delivery time, which all of a sudden changed to 06.10, bit of a change....

cold food! didn't deliver sauces! burgers looked like they had been chucked together! never again

Went for breakfast. Very attentive staff. Clean inside.

Mix up on app. ordered takeaway but order was inside

McDonald's Abbey Park are terrible multiple time i have not received my order. they're customer service inshore is dismissive. Just Eat are getting worse. delivery is none existent

Best mcds branch for delivery in my opinion! That was a great order!

Every time I visit this place, there's always something wrong or missing from my order. How hard is it the make a plain burger with just cheese and an extra patty. You should make it that you can't get a job there unless you actually have the ability to read. I'm sick of making 2 trips just to get the original meal I asked for.

as usual with McDonald's multiple things missing from the order, also took almost an hour to get here

Order was placed at 11.40, and arrived cold at 13.50, shocking won’t be ordering again, from Abbey park Mc Donald’s !!!!!!!!!,

The drink was not delivered nor were the fries 20 nuggets box only 18 arrived

Mo food delivered at all and i live in a block with buzzer access right by my kitchen window absolutely fuming

i ordered it to the wrong house when they got there they then got told to come to the right adress and never came so i dont know what to do

my food was appalling. burger was not even made properly. chips were not a large and food was cold. never got my 2x mix and match and the drink was not full? I've requested my money back. I'm so shocked that someone would even do that to someone's order! I have sent pics to just eat via email and complained.

beautiful dinner, tasty and still hot

what a rude man to busy speaking on his phone and gave me wrong order so milkshakes went warm then had the nerve to shout at ME

Nice service and crew members. They serve fresh and hot foods....

this franchise is getting worse ! last time sent regular bigmac not double ...this tome looks like it's been kicked about ! shocking. AVOID

Came in to get some food waiting over 45 minutes at 1am I asked the manager on shift if he wouldn't mind having a look was then confronted by names such as "stupid boy" "idiot" etc. The manager needs immediate retraining if not sacking. Mcdonalds allowing that to happen will not be returning and telling others not to. After finally receiving my food for my order to be wrong and not changed. Absolutely shocking standards have to improve or won't last long. Tried phoning multiple times this morning to find out the store dosent even have a number you can phone.

Forget about it if you need to cancel an app order. Needed to cancel an order and three members of staff (including the on duty shift manager) walked away from me mid conversation. They advised me to cancel through the app (which had no cancellation option) and even showing them my receipt they refused to process the refund through their systems. Attempted to go through the online portal to get a refund but the virtual agent couldn't understand me and wouldn't reroute me to a human. Fortunately I paid on a credit card so I'm able to process a charge back. My only hope is that someone at corporate notices the chargeback and the staff get some remedial training in customer service

I have not recieved anything that i ordered and have been waiting for my food for about an hour since ordering and nothing has come to the door. The delivery time is non existent seeing as it was never delivered.

delivered on time but the food was stone cold

Worse MC Donalds I've been to 😡 wrong order for the start like I ordered a double big Mac and came with bacon we didn't ordered. My child didn't get the book they provided for kids. Over peppered the burgers and over cooked the chips and left it cold. Will not be coming back again due to this.

never even turned up after saying its been delivered.

Not all items delivered missing raspberry choc pie

Third time in a row that items are missing. Used to be the best McDonald's but getting much worse