McDonald's in Brent

One of the slowest McDonald’s I have ever been. No one was served in a 15min window

By far the worse McDonald's experience in London. Maybe it was the receipt that didn't work on the machines and took 10 mins to get due to the person dealing with it not knowing what to do then mishearing what I said to them 4 times and then saying that I haven't ordered even though my food was sitting there now going cold. Maybe it was the security person coming over and being aggressive because I wanted to get someone who knew how to reprint a receipt to deal with it. Since this person had trouble and then just disappeared and deal with 3 other order while I'm left standing there. Maybe it's the fact the half way through eating we were all asked to leave mid meal at 945pm because they want d to close the seating area and maybe it didn't help that he was shouting at others who dare to try to sit down. No signs saying that seating is closing as I went in otherwise I wouldn't.

Good food and very friendly employees

Nice staff who kept the restaurant clean. Coffee was not great.

Ok. Nothing stood out on this visit.

It was nice, good service delivery

Quite and clean. Food more better than others mcd. A good place where have a fast lunch.

Went in after the England game. Little busy however we was told to not sit down as they were closing parts of the restaurant, then got told to find somewhere else inside or go outside and eat it. Found a chair inside and the security and workers came over threatening to throw us and our food out if we didn’t leave. Then they put a barrier up and refused to move if to let us out. Rude staff and rude security.

Breakfast before NFL game. Staff friendly and food hot, provided quickly. Relatively busy but not packed at the time I was there so found a seat quickly.

Very poor customer service ..!! They will not care even if you call many times for making an order..!‘no awesome management

Very dirty, lack of attention from the staff

I wanted to give 0 but I had opt to 1 as I had no choice however more importantly even though the service itself was bad enough me and my friend had to rush home due to an upset tummy and now feel very ill and unable to go work so idk what you’ve put in ur food but we felt the need to raise awareness on such event

I got McDonald’s yesterday with my friend and we are both now suffering from really bad diorehea. The worst part is she has a 2 hours train to take today and this experience ruined our time here. DO NOT RECOMMEND!!!

I America they can go to legal justice because the product is not like picture in de store.

Absolutely rude staff who ignore customers who want to pay with cash. Disgusted with their behaviour. Never going there again.

1st October 2024. I was trying to claim my rewards on the app. The lady didn't have a clue on how to assist me. Manager at Wembley Park McDonald's, please train your staff well in this area. 😒☹️

Not anywhere enough seating for where it is. Very crowded and dirty. Evenone was having to keep the trays to keep their food from hitting all the spills.

It's McDonald's, reliable (mediocre quality) food, and loved by children everywhere.

Why the staff not wearing hair cover . Worst food stating fromit

Absolutely appalling service. I ordered on the app for Wembley stadium retail, got to the restaurant and they hadn’t received the order despite this being paid for on the app. A staff member then proceeded to tell me the restaurant I was in was not Wembley stadium retail (I assume to get rid of me). The security guard then corrected him saying I was in the correct store. The same staff member then started referring to me as ‘darling’ and ‘sweets’ whilst another told me I didn’t know what I was talking about. I ended up having to order again and McDonald’s customer service will not issue me a refund for their error in the app.

Long waiting time . Order has been ready and thats on there table then also they don't announce out order for serving 1 order they took 30 minutes for give to customer

Young man who took our order was very friendly. Although very busy, we didn't wait too long for our food.

I saw THE Paris fury as I was in this restaurant! Golly gosh! 😅 Such celebrities come to this famous Mac Donald’s ! Would recommend their chicken nuggets are rather spectacular! 👏👏👏

Quite crowded at times, but the location is very good.

The food and atmosphere were good but they did not have enough paper to print the receipts and it took quite long for the food to come than usual.

Just left the toylor swift concert and headed to mc donalds for to wait out the crowd traffic.. mc donalds was PACKED! We were pleasantly surprised how fast they took us inside from waiting in a long line outside... and they got our food to us in a very acceptable time.. the order was very accurate and hot ... just how we like it

Since the company makes it so hard to write a review on their official website, I'm just going to share it here. I've had the £2.79 bap + coffee and topped up some extra bacon for £0.80. This was the £0.80 rip-off bacon. Thanks and good day!

Visit here for my Grandson's sake and likes to take responsibility to collect the food. When I request hot chips, I always receive and they do change on request. Very busy most of the time but service is quick admittedly. No doubt will visit again next week.

Food was cold and the chips had no flavour, was plan, no salt.

Pretty good and well organised considering how busy it always is

Stopped going mcDs due to their support of illegal settlements in palestine. If getting halal/veggie food, check that they are not using the same oil to fry everything. Non-halal food mixing.

Food in a few minutes specialist.. 😀🍔🍔🍔

Very rude night security guards

The ordering machine was not working properly and I couldn't use my card, but the clerk was kind and helpful.

Would have been 5 stars but always no milkshakes and toilets always filthy. I'll amend if/when this changes.

Not sure I got the right order. The chicken was on the tough side and tasteless.

Very slow service considering the amount of people working in the kitchen and actual people eating in the restaurant. I was waiting for a single oreo Frappe for 5 minutes when all of the burgers were being delivered quickly. When i asked the lady to check my order she ignored me completely and kept delivering the other orders without checking my single frappe. When they delivered my order, i could tell straight away that it was the wrong drink but I decided to try anyways. Guess what, it was the wrong drink (it was a caramel frappe). When i went to the counter to complaint about the wrong order the lady said that it was the right order and that i was wrong when i clearly tasted coffee. She insisted that I had the right order but after telling her to try my drink she just gave up and went to the drinks section to make my actual Oreo Frappe. Never coming back to this Mcdonald’s. Really rude staff, slow service.

Came for a breakfast, smelt a bit odd, like the pork was maybe going off slightly. Service was slow considering only us in the shop.

Very good food Very good service can'twait to order again

The staff of this restaurant very much saved my life! I came to this restaurant to order my food on July 16 at 6:00 p.m. and suddenly fainted with low blood sugar, a very kind lady staff and her male colleague gave me sugar and water, and stayed with me caring and taking care of me for a very long time, although I don't know their names, I am very grateful! I don't know where to write a thank you letter, so I'll just leave the positive comments here. I wish them happiness and health forever!

I have the impresion that in other parts you can eat bether and more cheap than there

Looks like a crime scene, police tape all over the inside to stop anyone sitting. Rather dreadful, full security but unable to eat food inside at all without being escorted out.

Asked staff for big mac sauce on my burger was declined due to cross contamination. Staff are bring food out in trays. Serving a veg meal, and then going back with a none veg meal.

One lady manager was very rude which she was wear spects Indian lady she made my day bad I never come again

Uncompliant staff to customers request very rude. Refusing to change ingredients in meals and also very aggressive to my Disabled brother

It gets very crowded in this McDonald's, but the staff are really on top of getting orders out fast

Waiting time 20 min where was not really busy 11pm and in home we find out that they put mayo for chilli chicken wrap where normally it goes with chilli sauce only .

Somebody named nataisha can't serve customer

Fantastic McDonald’s, considering we visited on a Wembley event day they were very quick to provide our food, and it was really hot. The security guards were really friendly, there’s some reviews indicating they are aggressive, we had no trouble from any members of staff at this McDonald’s. Parking is free although restricted to 90 minutes (with no return within one hour). One of the best McDonald’s I’ve been too.

Food are tasty The service it's good Atmosphere it's litle sad

Didn’t give me a sauce with McNuggets despite requesting.

They made us wait half an hour for the system to update but it was broken and didn’t update and everyone waited for nothing. They should’ve informed us there was an issue/error with the system but didn’t, they made us wait.

This is an absurd McDonald's. They very clearly have space to make another floor which would allow them to build another kitchen but they simply don't. This place is always extremely crowded especially on weekends.

Generally a good service but it's become much more expensive.

The management of the team was very poor. Everyone in a crowd waiting like a hell. Burger became blown away. Although they were confused how to approach customers accordingly. Everyone was very tired from their team work

Very bed experience puvar staff

Filo fish Burger Meal is awesome.

Very small but good service.. Shane no benches etc outside

Bad service cold hot chocolate twice had to ask a 3rd time to get a HOT chocolate. Served me a blueberry muffen open packet and already eaten!!!!!

Had ordered 1 hot chocolate and a blueberry muffin. 1 the hot chocolate was cold 2 the blueberry muffin was someone else's left over bitten along with the package already opened. Recieved an exchange for the muffin but waited another 3 minutes only to recieve another cold hot chocolate! Clearly they dont care about customers. Then waited another 5 minutes to finally get a real hot chocolate.

Considering this place is right outside Wembley Stadium, so is generally packed I think they do a pretty good job of turning over the food. No complaints here.

Food was fast puts the ones up north to shame

Fast food. Unfortunately, many people and staff do not manage to fulfill orders correctly

Chicken Big Mac was not bad, but the damn thing was falling apart.. 😋

Queued to get in and the order was wrong. Put cheese bites in my selects box when I ordered selects. McDonald’s has been on the downhill for a while.

There’s no significant difference between this and any other McDonald’s. The wait time is a little longer though. And maybe it was a weekend but it was so crowded. Eating here is just convenient although the meal isn’t the best.

Ordered my food on the app, said it was on its way for 25 mins (I live 7 min drive away). Then the app said my food had arrived and no driver in sight for 10 mins. No refund was available

Every time when I take more than 10 min trying to place the order I’m being asked to leave the restaurant. Security man at this location does that to people all the time . It is not in his responsibility to decide who can stay and who can not based on long ordering time. Totally inappropriate behaviour therefore I’m hugely disappointed….again . Maybe for once he should be asked by someone like his boss to leave .not welcoming attitude at all . The toilet usually dirty no paper covered with poo sometimes blood .🤮🤢

Good experience... Affordable prices. Loved it

Always busy, food is always cold, slow.

Always eat there when i'm going to Wembley. This perdonal is perfect, always good mood and help you out with everything. The food is good and have nothing to complain about McDonald's and this personal.

Such a bad customer services.you need to wait 40 mint to get ch.burger manager not keeping enough crew so customer wait long.

Focus seems to be the delivery drivers… Walk-ins take an age.

Busy at peak times but the crew always looking after the customer. Especially that blond girl during the nights shifts she should be promoted.

Typical Mc Donalds branch, with all what u need for for a quick break and snack

The food is like in any McDonald's, but there was no mayonnaise, the place is small and there are many people of Muslim origin, it is not inconvenient just that we are not used to it.

Food was great indeed 😃 😊 😀 😄 😁

The food is bad taste fries not cooked burges over cooked

Good fast food, but not clean enough.

No problems, very friendly staff, very busy and quick service.

I ordered a home delivery on a Saturday night I could understand. I called the restaurant and I offered to go to the restaurant and pick up my order he hang up on me without any explanation. Unbelievable

I'm very disappointed.. bought a Veggie Wrap Meal, not enough sauce and wilted lettuce in the wrap. Chips were soft and not crispy. Hot Cross Bun Pie had two live flies in it, which escaped up opening the takeaway bag.👎👎👎

I and my friends visited this McDonald’s last night. I didn’t like the behaviour of staff members and manager. They are very rude

Very busy Mc Donald this shop need more staff inside. Even days time please avoid because very busy shop. After shopping in liddell I used only facility.

They don't respect vegetarians they use the same food tongs for meat and vegetarian and the do have a green tong for the vegetarian food but forget to use it.

Every day I was drink coffee from McDonald’s because it’s very close to my house,nice stuff they help us but the problem with the coffee cup the cup every day it was missed to my clothes. There is a problem with the cup today I need to do the complaint because I’m not happy about this.

Place is too small for such amount of people coming in on Weekends no free tables

Staf is so good but security to much miss behaviour for every person

Scammed me did not give sauce that I ordered and charged me 1.20 additional

The staff do not wear gloves when they are packing food. So disgusting!

The manager here and the staff look like they work hard however the service is the SLOWEST I’ve ever experienced at a McDonald’s… everytime… I don’t know what’s going on but it’s always a negative experience. My recommendation would be ordering via Deliveroo rather than actually going in yourself.

Shut their doors but still accepted orders online, made us walk to drive through. Not safe, then did my order incorrect and tried to give me medium when I ordered large 😭😭😭

Absolutely horrible veg burger.

Terrible!! 3 days in a row first 2 they didn't scan my code before transaction so I couldn't get my loyalty points the third today the worst I received an offer for 1.99 bigmac and fries , they could nt sort it out as they were saying your code is not valid. How come if I received it today ? I feel terribly disappointed from mcdonald as i m your customer from 30 years between Italy and UK. That s not the way.

The staff is very bed behavior and the most staff member baljit women is not good person so that why I am not happy and not going again that restaurant .

I carnt believe people eat this food then complain about it it’s McDonald’s fast food ! I don’t eat it I just drink the coffee but I don’t complain about it 🤩

Till staff were very pleasant . Jay the young security guard was very kind and approcable and a credit to the team . The other black older male security guard tried everything in his power to be rude and unnecessary . Despite working in the same business he continued to make us feel unwelcome , make smart comments and be as unhelpful as possible . I would not hire him if I needed security . Made the whole visit leave a sour taste in my mouth

I did the delivery and something in my order was not fresh ‘cause after eating I straight away started to feel bad. They should be checked for their hygiene and freshness of the food.

Great and quick service. Tidy environment. Friendly staff.

Bastante bien, tanto el pedido como la rapidez del servicio.