Ikea Restaurant in Brent

I don't need to explain what IKEA is all about, and the one in Wembley is amongst the largest in the UK, if not the largest! Large means huge amounts of customers, and this place is often heaving with people especially on the weekend. So if you want to avoid the crowds, I would recommend going in the evening during the working week. I went Monday and I was able to swiftly walk through the entire showroom and market hall without bumping into anyone...it was a dream!! Obviously the lack of people also meant a very quick checkout at the end, and that was with the express tills closed. Amazing!! My only disappointment was with the small food section after them main tills which doesn't seem hardly any of the lovely provisions they used to sell, like Marabou chocolate discs, the oat and chocolate sandwich cookies and their own pear cider. Shame 😥

Shame for customers service and return area. They are very rude and bored to work. They was adding other customers in front of people with numbers allocated and when we ask a simple question about how to change a delivery address they get more bored and they didn't want to answer. They was sending us to the colleges next to them and those again send us back to the previous ones. Shame because the workers from selling they pay all attention for customers but after they take our money the customer service do not give a s*** about customers. Never return back.

Can't believe you can't pay CASH for a Hotdog. What a joke.

No issues. Very busy but staff are nice.

Ikea, Wembley, has gone to pot! Used to love visiting the Wembley store. but it's all profit over people now and the proof is in the pudding... On our visit.. Not enough trollies, not enough staff (went 20 minutes in the basement without anyone to ask) no hot drinks in the cafe on a Saturday as machines all broken, hair dryers not working in the toilets, wrong labels on items that didn't link up the aisles, slow in-store click & collect (30 mins wait on an item that previously you could've collected at the end in 2 minutes. I didn't even order it online). Finally, lots of cars in the disabled bays without blue badges - and nobody checking them. Not impressed with this store anymore, at all...

I've been to lots of branches of IKEA and this is the worst. Impossible to find a clean table at lunch even though it was not busy; food slopped on the plate with no care; staff at the checkout chatting to each other rather than helping. It's just a case of bad management.

IKEA never disappoints. This one is nice and tidy.

Return is kind of impossible Too much wait

I ordered Kuggis box with lid from ikea Wembley online home delivery. I received brocken lid.For return I have to go to store now.I paid £5 extra for the delivery to avoid travelling.Very disappointed.

Oversized IKEA store. You can find many of the materials you are looking for.

It's an Ikea so you know what to expect. Parking is good, food is good.

Super duper as always. Love the restaurant.

I had a terrible experience at IKEA Wembley, London on 10th March at 20:45. A staff member on the shop floor made a mistake while taking my order and booked the delivery for the wrong date. She admitted the error and told me to go to customer service to get it corrected. I was with my 4-year-old child, who was already tired, but I still went to customer service, took a ticket, and waited. When my number was called, I was suddenly told I was “jumping the queue,” even though I had a valid ticket. I explained the situation and asked for help, but the staff refused. I asked for the manager, Rui, who was extremely rude and dismissive. He told me, “It’s not my problem if you have a child. You’re not the only one.” My husband and I pleaded for help, but we were ignored and left with no resolution. This was one of the worst customer service experiences I have ever had. The staff showed no empathy, and the way I was treated in front of my child was unacceptable. I considered canceling my order but didn’t want to deal with the same poor service again. IKEA needs to seriously improve their customer service at this location. I do not recommend shopping here.

There has been a massive improvement in the service lately; the staff are proactively helpful which is a breath of fresh air, not only on this mega shop, but I've noticed it across the board. I hope they will keep it up. The products also keep improving.

To the store manager named Sam or Kylee,as per customer service call centre,I had purchased products online and then went to the store for return on 20th January;2025.The lady at the counter made me tap my card,and the refund has not been back to my card yet. I have made multiple phone calls and visits to the store. Unfortunately you were not available any time. At the store,they ask me to call customer service,at the call centre they either tell me to visit tue store or assure me that money will be back in max 14 days. I am exhausted chasing my refund amount. I want to raise this further and want my refund back ASAP.

Absolutely lovely place. So many things to get inspiration from. I like the unique things they have here. And most things are reasonably priced.

The place to be for good, well designed products for your home. Don't forget their restaurant. Try their best value breakfast, and get free drinks if you've a family card

Awesome products.. Always loved to purchase here

Located just off the north circular road east bound.

Says stock in store, travelled all the way from south west London.. only to find out they had only 4 and yet they couldn’t find it..

All most Quick collection Sam time to load the car X2 pex 1000 X3 pex 500 All door shelves etc. And Asta Lavista😁

Returns department is appalling and really rude. They make it slow and impossible to use so that people give up and dont return things - more money for IKEA and less money for us. Spoke to the manager about it she was offhand and rude. Avoid if at all possible !! IKEA you are better than this !

A great store with good products for the home. Good value restaurant. However I wish there were shortcuts for the marketplace when you want to grab a couple of items and leave, and not have to go round the whole store.

The outside car park at ikea is insecure. I just had my van broken into in the middle of the day. The van was parked in the middle of the car park. When I've contacted the MITIE Security in the car park they advised me to contact the police. The review is not for ikea the store or their products but to highlight the fact that thieves operate on their premises

Huge place with lots of home stuff and good food too

For a kid's bench, which is a small box btw, they force you to wait for an hour in the order& collect location with 30 other people, because for some reason you cannot pick it up from the aisle shelves. Here is just a waste of time.

I love Ikea but it's just a shame that the Wembley branch is my nearest one since they closed down the one in Tottenham. But I still love Ikea ❤️

Great from Monday to Thursday! Weekends are crazy tho!!

The return policy is unbelievable that you have to wait for bloody a long time. There are very limited numbers of teams and services. Very disappointed 😞

Great customer service - helpful and friendly. The winding layout is a bit painful if you’re there to get a specific item but that’s just the IKEA style. However there are self service kiosks that tell you exactly where you need to go to find something specific, which was very helpful.

For the love of God. If you go there on the weekend, expect huge queues and do not get tempted to take a left and park outside as you will be doing what everyone else is doing except you won't find a spot. Just turn right at the round about and park in the multi-storey. When queue up at the till and you see random people who skip the queue and walk right to the front and loiter. They will push in up front and are just waiting for an opportunity. Don't let them pass and tell them to head back in line. Anything else has already been said by others. Over and out.

Rude staff at diner, otherwise flawless

I have never sI have never encountered such impolite staff anywhere else as I have at the IKEA in Wembley, they seem more interested in displaying attitude than in providing assistance. Especially the staff at click and collect on 21/02/2025 evening.this is my first and last visit to IKEA wembley

This is the second time IKEA has failed to deliver my online order on the scheduled day. I waited at home from 9 AM to 7 PM, and they never showed up—no update, no explanation, nothing. If you're ordering online and expecting a reliable delivery, think twice. Very disappointing experience!

What a joke place. Comparing to IKEA in Milton Keynes this is simply dump. Very unpleasant staff welcomed us and whe I asked how to get to bistro to buy Hot Dogs, lady looked at me like I was an alien or something and simply replied "Exit". Cold hot dogs. Really bad. I will not be coming back there.

Had a great experience at IKEA today thanks to Eliezer in the returns department. He was incredibly helpful, patient, and efficient, making the whole process smooth and hassle-free. Great customer service—really appreciate it!

The goods are mostly of poor quality, look how they delivered the goods! and waited more than three weeks!!!! for a fee of 35 pounds even more so!!!!!

Always find what you want and staff helpful

Despite horrendous roadworks nearby, Waze directed us through a safe route to the back of the store. Inside still an amazing store. Was able to get everything we wanted apart from one item which is available for delivery only.

Our first visit at this branch. Loved the layout, clean and the food excellent.

Good quality of people and prices

They wouldn’t let me in with my assistance dog until I demanded that ikea staff call the police. It was also difficult to find the exit

It's a pain to get to. Just like anything in London. However the store is exactly the same wherever you are. Typical IKEA. Lots of stuff, reasonable prices.

Ordered click and collect between 4pm- 7pm to avoid the crowds and ended up waiting more for the confirmation than if I’d go shopping

Excellent store and plenty of parking

Massive store with almost everything available in the stock. Swedish deli is amazing and the store is staffed with the friendliest people.

Great assistance from Gavin at the kitchen section - he answered my numerous questions and had a very lovely demeanour! Very appreciative of his help. Fatima

Great shop, simple food but very good. Easy to parking.

Very poor return service nothing change

Didn’t get much customer help as I would’ve wished to get

The IKEA Café is absolutely great well within most peoples budget. I’ve been there for all meals on this occasion. I was there for breakfast and walk for £ £3.70 he had nine pieces of breakfast what a bargain and well worth it You don’t have to be coming just for shopping. You can just come here for a meal.

Plenty of parking all the staff are friendly and we love the restaurant

Very quick and easy to click and collect

Upon entering the shop, the ground floor stunk of fishy urine, and it wasn't difficult to locate where the toilets were! My son and l were looking for a particular duvet which ikea sell. We approached two staff members who behaved like they really didn't enjoy their jobs. If you ask me, both are a liability to the business. I came with the intention of buying an item which cost £249.00. I was told by the first staff member that we only do that item in 'double' size. And then directed us to the incorrect item. To be busy to be bothered! The second lady, my goodness she glared at us, like how dear you ask me a question! She then, said oh it's discontinued." I replied, but it was here on the shelf. She then said, "we don't have anymore in stock. My son and l decided to leave and couldn't be bothered with the attitude. When we got to the car, l googled the item and found that it was in stock at the same ikea we had just left!! What a waste of time l will go to Argos instead.

Good size ikea, and everything that you would expect from one, very tidy and clean and a larger than normal selection.

App not working too well at the time .

Great experience being overwhelmed with choice- an interesting day out even if you are not thinking of buying

Omg. Hard to get to as traffic v bad. Mobbed with people. They closed Edmonton branch so I'll go to Lakeside next time

Very welcoming and organised place to do your chopping and spend time with family.

Always fun to visit this Ikea branch. Even if you only want to buy a plant!

First there was an employee checking everything in packing and making sure I didn’t steal something, then 2m later another dude is bothering me with the very same thing. I will never come again as this is super lame. Why don’t you trust your customers ikea?

I visited this store recently and found the sales assistants to be incredibly helpful and hardworking despite the clear difficult conditions they have to work with. The store itself was wonderful, however the management team were utterly ridiculous. It's clear they have little care for their employees as they were forced to work whilst sick and treated poorly by those who are supposed to support them throughout their shift. One worker in particular was working as hard as she could to support my family and I to browse for a new sofa, despite her clear fever and illness. This employee was refused to leave early to help recover by her manager, even though she was visibly unwell. I usually enjoy visiting IKEA with my family, however this has disappointed my view of this company. I have never seen such an ill-trained and disrespectful management team.

Best place to buy everything for home.

Shout out to Monal, who helped us complete an order today which need to be recreated from another store, he did so with incredible patience and care! And shout out to Val at the check out as well, who persevered with us through the payment. This was all half an hour before closing - we really appreciate it. Thank you so much

The IKEA experience, good shopping and then fish and chips in the cafeteria. A shopping experience like no other!!!!!!!!

I visited IKEA last weekend to pick up some spare parts, and I had the absolute pleasure of being assisted by Adam at customer services. He went above and beyond to ensure I got everything I needed. I watched as he battled to retrieve a wardrobe part that seemed nearly impossible to access, buried under a pile of other boxes. Many others might have given up, but Adam persevered and made sure I left with exactly what I came for. Not only is he incredibly dedicated, but he’s also polite, welcoming, and a real asset to IKEA. I can’t thank him enough for his help—his exceptional service truly made a difference!

I was disappointed to try my fave vegan meatballs and it wasn't as good as I thought it was initially when I first tried it out... Is it me but has the price gone up with smaller portions of the meatballs and chips... The 75p cinnamon buns weren't that great either - hard and dry on the outside and sweet and slightly chewy in the centre... I don't think I'd go again, I was recommended the breakfast menu so I'm not sure if I'll visit again~~

Couldn’t find parking after waiting for 20 mins

Their delivery service (SHIFT) is shockingly bad. We paid and scheduled a delivery for the morning slot. The item came at 6pm. There is no way to contact them, neither IKEA takes any responsibility for it even thought they are partners. Very bad service overall.

no parking at all, it's so awful trying to get parking here on the weekend we were going round in circles for 20 minutes, we were just visiting london but it took so long we decided to just go to the ikea nearer home (in birmingham!)

All the household items you are looking for

Always enjoy my visits here, also had my late lunch at the restaurant 👍

We selected a good set according to our sizes

Unfortunately they need more staff as the wait times to just do a return were abonimal! Won’t go again sadly.

Nice Sunday shopping at Wembley. Stopped by the bistro to try hot dogs and a new folded pizza, but guys if you don’t know how to cook it - just don’t cook it!!! The dough was completely raw inside.

The staff was very unprofessional and have no knowledge at all. Giving stars only on the basis of the products variety, even though the quality felt very bad. Not sure if it the same experience on every location, but wembley specifically was awful to be honest.

The click and collect staff leaves a lot to be desired in the form of guest satisfaction received. They didn't like me taking a little time packing 6x cups to stop them from breaking and when I tried to stack my crockery carrier inside my frakta, they said to one another "patience ". I looked and joined in with a submission of my mouth "you should really provide these"and pointed to the crockery carrier I brought with me , and originally received from Ikea Greenwich. I then interjected in the moment of disrupting their conversation with " yes patience!" I then left and told my mummy

I had the worst experience at the billing counter. I was with my 5 year old in the queue when one of the staff came to me and started talking rudely. When i arrived at the billing the billing staff almost threw the mattress I was about to buy on me. Worst staffs at the billing counter ever!

The stock is amazing. There is a clearance sale going on which had really cheap products!

I traveled 1.5 hours to get to this Ikea because I saw they had an item I wanted in stock. When I couldn’t find it I asked an employee who just told me I was “screwed.” That they were out of stock and the website hadn’t updated. He told me I should have placed an order for pick up online. But that was not an option, it was only available to purchase in-store which is why I came so far for it. Extremely unpleased that I waisted more than 3 hours or my time today and money for travel. I know ikea doest’t care but I am just annoyed that big companies like this get to treat people this way.

Very Good IKEA store, visited store whilst down in London. Got everything we needed on our visited and prices are fair. Was nice detour back to Cambridge so visiting IKEA and having something to eat there whilst getting the bits we needed was handy.

Very busy on a Saturday afternoon, very big store so most of their products online are showcase here

Ikea is an amazing place for inspiration, ideas and enjoyment

Love the furniture and the cafe. Food is simple, great quality and well priced. Perfect place to spend time with my elderly Dad. We love to browse and have lunch together

Cannot going into IKEA without buying something. Also had a vegetarian hotdog

Was really a good place for furniture.Just lots and lots.The service was fast and good.Alot of options to choose from when it's house hold furniture and stationary.

Better off ordering online not worth the hassle of driving into London

Abit boring and good prices are no longer possible true shame used to be quality and affordability can’t confirm this anymore

I had amazing experience as always. Collected the items I ordered online, got some yammy hot dog, did a quick chicken meatballs shopping and was on my way back home in less then 30 min.

There should be more good options. As every time i just saw mash potatoes, bolied peas and fries... And two three more. Which is not good and not enough to choose from. The coffee and tea is not good in taste. They should improve the washroom cleaning. Every time it is stinking a lot.

Spent 2 hours in the store to buy one single bed and they didnt even bother to put all of the components in the bag.

After today to experience rude self check till girl who didn't want to be there and was showing how she is powerful to disrespect me, I won't back 😘ps To African girl at the self scan till- we all sometimes end up at the workplaces that we don't want to be but how you treat your work no matter what you are doing wil show you how you success in future

Shop experience has dramatically improved over the years, food great value for money, but to get there from South West London still nightmare.

It's Ikea, clean and welcoming. Kitchen staff very helpful and knowledgeable

If you’re with kids hard to go here most of time their lift won’t work and if you have stroller then ready to lift in your hand on stairs

Amazing experience getting my kitchen designed by karthik, he then sent me link with quotes 3d kitchen designer. Thanks for the awesome service

My Favourite place to have a lovely food!

We can get the perfect things that we want at affordable rates.

We thought we would give this one a go. We normally go to IKEA Reading and I now know why. Parking wasn’t a problem, first impression it seemed just like the Reading store & then we came to the food court. How disappointing was that, none of the soft drinks were working, coffee machines had run out of coffee beans, there was no forks (had to wait 5mins to get them) I don’t know what they do differently here , but the food wasn’t that nice, 30 mins after eating both of us wasn’t feeling great. I wouldn’t come back here even if you paid me, I think I’ll stick to Reading.

Lovely venue, great parking quite spacious. Toilets could do with a face-lift.