Ikea Restaurant in Brent

Didn’t get much customer help as I would’ve wished to get

Plenty of parking all the staff are friendly and we love the restaurant

Very quick and easy to click and collect

The IKEA Café is absolutely great well within most peoples budget. I’ve been there for all meals on this occasion. I was there for breakfast and walk for £ £3.70 he had nine pieces of breakfast what a bargain and well worth it You don’t have to be coming just for shopping. You can just come here for a meal.

Good size ikea, and everything that you would expect from one, very tidy and clean and a larger than normal selection.

Upon entering the shop, the ground floor stunk of fishy urine, and it wasn't difficult to locate where the toilets were! My son and l were looking for a particular duvet which ikea sell. We approached two staff members who behaved like they really didn't enjoy their jobs. If you ask me, both are a liability to the business. I came with the intention of buying an item which cost £249.00. I was told by the first staff member that we only do that item in 'double' size. And then directed us to the incorrect item. To be busy to be bothered! The second lady, my goodness she glared at us, like how dear you ask me a question! She then, said oh it's discontinued." I replied, but it was here on the shelf. She then said, "we don't have anymore in stock. My son and l decided to leave and couldn't be bothered with the attitude. When we got to the car, l googled the item and found that it was in stock at the same ikea we had just left!! What a waste of time l will go to Argos instead.

App not working too well at the time .

Great experience being overwhelmed with choice- an interesting day out even if you are not thinking of buying

Omg. Hard to get to as traffic v bad. Mobbed with people. They closed Edmonton branch so I'll go to Lakeside next time

Very welcoming and organised place to do your chopping and spend time with family.

Always fun to visit this Ikea branch. Even if you only want to buy a plant!

First there was an employee checking everything in packing and making sure I didn’t steal something, then 2m later another dude is bothering me with the very same thing. I will never come again as this is super lame. Why don’t you trust your customers ikea?

I visited this store recently and found the sales assistants to be incredibly helpful and hardworking despite the clear difficult conditions they have to work with. The store itself was wonderful, however the management team were utterly ridiculous. It's clear they have little care for their employees as they were forced to work whilst sick and treated poorly by those who are supposed to support them throughout their shift. One worker in particular was working as hard as she could to support my family and I to browse for a new sofa, despite her clear fever and illness. This employee was refused to leave early to help recover by her manager, even though she was visibly unwell. I usually enjoy visiting IKEA with my family, however this has disappointed my view of this company. I have never seen such an ill-trained and disrespectful management team.

Best place to buy everything for home.

Shout out to Monal, who helped us complete an order today which need to be recreated from another store, he did so with incredible patience and care! And shout out to Val at the check out as well, who persevered with us through the payment. This was all half an hour before closing - we really appreciate it. Thank you so much

The IKEA experience, good shopping and then fish and chips in the cafeteria. A shopping experience like no other!!!!!!!!

I was disappointed to try my fave vegan meatballs and it wasn't as good as I thought it was initially when I first tried it out... Is it me but has the price gone up with smaller portions of the meatballs and chips... The 75p cinnamon buns weren't that great either - hard and dry on the outside and sweet and slightly chewy in the centre... I don't think I'd go again, I was recommended the breakfast menu so I'm not sure if I'll visit again~~

I visited IKEA last weekend to pick up some spare parts, and I had the absolute pleasure of being assisted by Adam at customer services. He went above and beyond to ensure I got everything I needed. I watched as he battled to retrieve a wardrobe part that seemed nearly impossible to access, buried under a pile of other boxes. Many others might have given up, but Adam persevered and made sure I left with exactly what I came for. Not only is he incredibly dedicated, but he’s also polite, welcoming, and a real asset to IKEA. I can’t thank him enough for his help—his exceptional service truly made a difference!

Couldn’t find parking after waiting for 20 mins

Their delivery service (SHIFT) is shockingly bad. We paid and scheduled a delivery for the morning slot. The item came at 6pm. There is no way to contact them, neither IKEA takes any responsibility for it even thought they are partners. Very bad service overall.

no parking at all, it's so awful trying to get parking here on the weekend we were going round in circles for 20 minutes, we were just visiting london but it took so long we decided to just go to the ikea nearer home (in birmingham!)

All the household items you are looking for

Always enjoy my visits here, also had my late lunch at the restaurant 👍

We selected a good set according to our sizes

Unfortunately they need more staff as the wait times to just do a return were abonimal! Won’t go again sadly.

The click and collect staff leaves a lot to be desired in the form of guest satisfaction received. They didn't like me taking a little time packing 6x cups to stop them from breaking and when I tried to stack my crockery carrier inside my frakta, they said to one another "patience ". I looked and joined in with a submission of my mouth "you should really provide these"and pointed to the crockery carrier I brought with me , and originally received from Ikea Greenwich. I then interjected in the moment of disrupting their conversation with " yes patience!" I then left and told my mummy

The staff was very unprofessional and have no knowledge at all. Giving stars only on the basis of the products variety, even though the quality felt very bad. Not sure if it the same experience on every location, but wembley specifically was awful to be honest.

Nice Sunday shopping at Wembley. Stopped by the bistro to try hot dogs and a new folded pizza, but guys if you don’t know how to cook it - just don’t cook it!!! The dough was completely raw inside.

I had the worst experience at the billing counter. I was with my 5 year old in the queue when one of the staff came to me and started talking rudely. When i arrived at the billing the billing staff almost threw the mattress I was about to buy on me. Worst staffs at the billing counter ever!

The stock is amazing. There is a clearance sale going on which had really cheap products!

I traveled 1.5 hours to get to this Ikea because I saw they had an item I wanted in stock. When I couldn’t find it I asked an employee who just told me I was “screwed.” That they were out of stock and the website hadn’t updated. He told me I should have placed an order for pick up online. But that was not an option, it was only available to purchase in-store which is why I came so far for it. Extremely unpleased that I waisted more than 3 hours or my time today and money for travel. I know ikea doest’t care but I am just annoyed that big companies like this get to treat people this way.

Very Good IKEA store, visited store whilst down in London. Got everything we needed on our visited and prices are fair. Was nice detour back to Cambridge so visiting IKEA and having something to eat there whilst getting the bits we needed was handy.

Very busy on a Saturday afternoon, very big store so most of their products online are showcase here

Ikea is an amazing place for inspiration, ideas and enjoyment

Love the furniture and the cafe. Food is simple, great quality and well priced. Perfect place to spend time with my elderly Dad. We love to browse and have lunch together

Cannot going into IKEA without buying something. Also had a vegetarian hotdog

Was really a good place for furniture.Just lots and lots.The service was fast and good.Alot of options to choose from when it's house hold furniture and stationary.

Better off ordering online not worth the hassle of driving into London

Abit boring and good prices are no longer possible true shame used to be quality and affordability can’t confirm this anymore

There should be more good options. As every time i just saw mash potatoes, bolied peas and fries... And two three more. Which is not good and not enough to choose from. The coffee and tea is not good in taste. They should improve the washroom cleaning. Every time it is stinking a lot.

I had amazing experience as always. Collected the items I ordered online, got some yammy hot dog, did a quick chicken meatballs shopping and was on my way back home in less then 30 min.

Spent 2 hours in the store to buy one single bed and they didnt even bother to put all of the components in the bag.

After today to experience rude self check till girl who didn't want to be there and was showing how she is powerful to disrespect me, I won't back 😘ps To African girl at the self scan till- we all sometimes end up at the workplaces that we don't want to be but how you treat your work no matter what you are doing wil show you how you success in future

Shop experience has dramatically improved over the years, food great value for money, but to get there from South West London still nightmare.

If you’re with kids hard to go here most of time their lift won’t work and if you have stroller then ready to lift in your hand on stairs

It's Ikea, clean and welcoming. Kitchen staff very helpful and knowledgeable

We can get the perfect things that we want at affordable rates.

My Favourite place to have a lovely food!

Amazing experience getting my kitchen designed by karthik, he then sent me link with quotes 3d kitchen designer. Thanks for the awesome service

We thought we would give this one a go. We normally go to IKEA Reading and I now know why. Parking wasn’t a problem, first impression it seemed just like the Reading store & then we came to the food court. How disappointing was that, none of the soft drinks were working, coffee machines had run out of coffee beans, there was no forks (had to wait 5mins to get them) I don’t know what they do differently here , but the food wasn’t that nice, 30 mins after eating both of us wasn’t feeling great. I wouldn’t come back here even if you paid me, I think I’ll stick to Reading.

Is the whole experience. There is no rush for limited parking time, so you can actually enjoy shopping, eating, or having a drink in the restaurant.

Lovely venue, great parking quite spacious. Toilets could do with a face-lift.

Very big store, takes at least 90 mins to walk around

IKEA Wembley is hands down one of the best IKEA stores I’ve visited! The layout is spacious and well-organized, making it easy to navigate through the endless variety of stylish and affordable home furnishings. Whether you’re looking for furniture, kitchenware, or decor, they have something for everyone. What really impressed me was the exceptional customer service. The staff were friendly, knowledgeable, and always ready to help with any questions or advice. Even during busy hours, they managed to keep things running smoothly and efficiently. The in-store restaurant is also a highlight—the Swedish meatballs and desserts are always a treat! Plus, the convenient parking and loading area made our shopping trip stress-free. IKEA Wembley is a fantastic place to shop for all your home needs. Highly recommend for quality, value, and a great overall experience!

Pretty good but the woman at the counter had a beard so I took off a star

Good grief, what a horrible experience. It has been a few years since I last visited a major IKEA, persuaded by my daughters who wanted some new furniture for their rooms that it was fine and remember the lovely meatballs? We checked all the items were in stock, all showing plenty and headed of to Brent Cross. All 3 items couldn't be found, we asked numerous members of staff who either didn't know or didn't care or both. Someone finally took pity on us and explained the App rarely worked correctly and all items were not in fact in stock (probably). This process took more than 2 hours. Dejected, we went to the café, it was 3-4 hours before closing but they decided to put trolleys blocking one of the entry points so there were queues starting in different places leading to bad tempered congestion. The server was so impatient to the point of rudeness, the once appreciated meatballs were cold and dry, the sauce very sparce and the chips inedible. We did buy a few things, (including a light fitting that was so fiddly to install it nearly got tossed) so had to endure queues again. The food sales area beyond the main check outs has had some good interesting items in the past but now has a self check out. There was quite a queue for this as it failed for every user needing a member of staff to attend who would fix it and leave only for the next customer to have to go and find the. It was at this point I gave up. Just go to John Lewis it will cost more but so worth it, your life will be far better.

Cool place with nice displays and ideas for decorating your house

The stock check online was accurate and matched up with the store when I went in. The store is nice and tidy with everything labelled clearly. Quality of items have been great I've not had any issues, the building instructions are however questionable if you're a rookie diy'er. Plus points the food is always good and great value.

I've used this branch for maybe 15 or 20 years and yet today was the worst experience I've ever had. Every employee appears to have given up and some are actively rude. I'll be taking that up with them directly. I checked stock before leaving to visit, checked again once there and yet the item was missing so I wasn't able to get the main thing I needed. No staff could be bothered to check any information of what might have happened so I left the store empty handed.

Great shop, great ideas, and great location. Not many staff available to help you upstairs. What annoyed me was one random staff checked my stuff and receipt just like Costco. They need to stop this bad habit.

Lovely place I really like it here so much to see. Tasty food my grandchildren also like it.

AWFUL experience at IKEA Wembley. Ordered an item we had to collect from the Collection Point. After waiting for 20 minutes I asked a member of staff where our item was and he said he’d go and grab it. After waiting 30 minutes I asked another member of staff who chased up where our order was. After 45 minutes we were told that part of the order wasn’t in stock. I then had to go to a different counter at the other end of the store at Refunds and wait a further 20 minutes while a different member of staff was free because the person I was dealing with wasn’t authorised to handle my problem. Hideous experience that really lets you down IKEA!

Was closed in Christmas Eve and the website not update

the food court was very clean and had such low prices for such good quality food! i ate the daim cake, fish and chips and plant balls and they were all so good! away from the food court, there was a wide variety of furniture and very big! definitley reccomend!

Wonderful store and restaurant.

Who needs furniture when you can have the best meatballs in W London. (Don’t mention Ikea Hammersmith)

Item in stock, helpful staff and spacious car park.

IKEA is a wonderful and convenient place. their prices are very good. you will not find a competitor.

recently visited IKEA Wembley and encountered significant issues at checkout. The employee responsible for checking receipts was extremely slow and unprofessional, his actions resulted in the loss of an item as he began removing items from our basket as he was unable to even read the product name and reconcile the items with the receipt. I left feeling dissatisfied with my overall experience. i would recommend IKEA to review the employees and make sure they are polite and respectful and enough educated to read the items.

Best to research products online and note it’s location other wise may take a while to find what you need. Impressive displays and nice restaurant.

Nice place but the staff at Smalland is absolutely not cut for customer service. No smile, no explanation whatsoever and very rude. I was helping someone in front of me using the registration screen as I have used before but the staff was clearly useless. They should have informed the person that one person could register two children rather than waiting for 5 minutes for two registrations. Also security staff very rude asked me my receipt while explaining that I did pay my shopping already and just back to collect the child

Awful experience. I was shouted at by a person behind the counter at the restaurant for not asking for my meatballs without gravy. They didn't put jam despite me asking. The person at the till was talking to me while looking another way. I bought two drinks and found the drinks machine out of order. The person on the till said they had mentioned this when I paid. If they did, it was when they were looking the other way.

Be careful shopping here. My vehicle was stolen in plain sight at 1pm on a Thursday afternoon. Absolute hot zone for thieves. IKEA security and costumer service were no help at all.

I'm an ikea fan..definitely a thumbs up for this branch

Beat time to go shopping at IKEA is in the morning when it’s not crowds.and if you have a family membership you can get free tea or coffee as much as you like.

It’s fantastic as well very big

Good store Good parking Everything you need in a an IKea

Very easy to spend a lot of money! Very useful great value for furniture and fantastic storage solutions. Spending time there then visit the food court for traditional and domestic foods and very reasonable prices

Reasonable price and nice quality.

Be careful of parking your van in this car park No cameras make it a perfect place for tool theft No help from ikea staff at all , told to wait in line at customer services to lodge a complaint

Here is the only place I'd go for home furniture

Very good selection of goods. The lamp I wanted was out of stock but managed to pick up a few extra things to make up for it. Monika was extremely helpful, especially after Simon told us the wrong place to find the trolleys.

Friendly atmosphere, great prices on things and only a few minutes walk away from home so I use my strength to carry my purchases. I love the free coffee every weekday but I think that IKEA doesn't know that we drink at weekends too haha.

My go to ikea. Love it. Best staff. Always full of stock. Best restaurant.

Pretty decent ikea, good parking, large Tesco nearby, clean and tidy. Has all you expect from a big ikea and the cafe is pretty decent. Good transport links connecting you right to the entrance of the place.

- narrow parking places - insufficient toilets for families with children - dirty toilets without touchless conveniences - waiting time for"express" product return on Saturday evening was unacceptable

The quality of some items has declined and seems dissatisfying. On top of that they removed vegetarian/vegan options - hot dog- from the cafeteria which was the only reward after the shopping torture 😅

Has everything and nice meatballs

Horrible experience. Why do people like coming here. And the food is absolute trash.

Good place for shopping for home.

Standard IKEA store. All the usual things. Don't forget your meatballs.

The experience at this IKEA is pretty dreadful, the staff aren't particularly helpful and they won't provide any assistance to help you with discounts that you have been provided and a lot of time you feel like you can't even get the offers because they don't seem to want to help. Unfortunately I won't be coming back because of this, I came specifically to use a voucher the cashier refused to assist with. I am very disappointed. The food at the end of the day was bad too, the staff didn't want to give us what we asked for and it took so long to pay because the cashier again didn't understand the code. When we finished random cleaners started putting cutlery on our food boards, ridiculously rude.

Really good breakfast at a very reasonable price. The only grim I have is that we could of had our tea for free if we had one of those loyalty card, which really annoys me, as I already have a bag full of them from other stores, or I'll pay a higher price

Big place and the transport connections were great. Last remaining accessible London IKEA.

Had the plant balls and asked for any dessert or sweet things for vegans but I was told to go and read the screen/tablet myself... It's shocking the staff won't give information as they want to you to look it up yourself. That would mean leaving the queue which took about 20 minutes to get to order food and inconvenience everyone behind us and probably going into the queue again. So we had the meatballs and chips. Great lingonberry sauce, the gravy is too thick and flavourless. Sadly everything has rapeseed oil and it's not healthy. Portions quite small so we ordered the 8 plant balls and added another 4 plant balls but it was still small portion. The restaurant is large and has nice booths where you can sit and nice views. When it's busy, it's busy.

I purchased items some weeks ago and purchased my items through a manned till. Upon leaving the store I was stopped at the exit adjacent to a busy customer service area and was asked if I had paid for my items. I confirmed I had and was not believed. I was asked where I had purchased the items and I responded at the far till. Again I was not believed. I was then asked if I had proof of purchase. I looked in the ikea bag and produced it. I then had my bag searched with all the people in customer services looking at me. I have now reported this incident to ikea customer services on four separate occasions who have contacted ikea Wembley to offer me an explanation as to why I had been stopped without good reason,searched publicly or to apologise to me. As the management have not had the good manners and decency to contact me I am obviously giving a negative review. I hope that this does not happen to you as it’s most embarrassing and ikea Wembley management clearly couldn’t give a damn

Initially, I had given IKEA Wembley a rating of 5 stars due to its ample parking spaces, choice of products for purchase, and its restaurant. Now, I am updating my review to downgrade the 5 stars I had given IKEA Wembley to a new 3-star rating. This is due to the restaurant now having removed the comfortable seating arrangements it had such as the sofas and sofa bench layouts - it only has small chairs, which may well be deemed as children's chairs which have little to no comfort at all. I believe that this is a cost cutting tactic by IKEA Wembley. I'm really not happy with this, and hopefully, upon receiving this review, IKEA Wembley can look to bring back some of the sofa seating arrangements.

It was a classic experience its so huge you will find everything out there and amazing place to spend your whole day

Waited 30 mins for one item and when asking two members of staff they kept saying it was coming. Meanwhile customers were coming and going collecting multiple boxes under 10 mins. As I asked what’s going on it turns out my item was just sitting there next to their desk. To the two lads that were working at the collection area at 9:44pm on 25/11/24 less chatting and more sorting customers efficiently.

The usual wide selection of great quality goods and not too busy.