Ikea Restaurant in Brent

Good store Good parking Everything you need in a an IKea

Very easy to spend a lot of money! Very useful great value for furniture and fantastic storage solutions. Spending time there then visit the food court for traditional and domestic foods and very reasonable prices

Reasonable price and nice quality.

Be careful of parking your van in this car park No cameras make it a perfect place for tool theft No help from ikea staff at all , told to wait in line at customer services to lodge a complaint

Very good selection of goods. The lamp I wanted was out of stock but managed to pick up a few extra things to make up for it. Monika was extremely helpful, especially after Simon told us the wrong place to find the trolleys.

Here is the only place I'd go for home furniture

Friendly atmosphere, great prices on things and only a few minutes walk away from home so I use my strength to carry my purchases. I love the free coffee every weekday but I think that IKEA doesn't know that we drink at weekends too haha.

My go to ikea. Love it. Best staff. Always full of stock. Best restaurant.

- narrow parking places - insufficient toilets for families with children - dirty toilets without touchless conveniences - waiting time for"express" product return on Saturday evening was unacceptable

The quality of some items has declined and seems dissatisfying. On top of that they removed vegetarian/vegan options - hot dog- from the cafeteria which was the only reward after the shopping torture 😅

Pretty decent ikea, good parking, large Tesco nearby, clean and tidy. Has all you expect from a big ikea and the cafe is pretty decent. Good transport links connecting you right to the entrance of the place.

Good place for shopping for home.

Has everything and nice meatballs

Horrible experience. Why do people like coming here. And the food is absolute trash.

Standard IKEA store. All the usual things. Don't forget your meatballs.

The experience at this IKEA is pretty dreadful, the staff aren't particularly helpful and they won't provide any assistance to help you with discounts that you have been provided and a lot of time you feel like you can't even get the offers because they don't seem to want to help. Unfortunately I won't be coming back because of this, I came specifically to use a voucher the cashier refused to assist with. I am very disappointed. The food at the end of the day was bad too, the staff didn't want to give us what we asked for and it took so long to pay because the cashier again didn't understand the code. When we finished random cleaners started putting cutlery on our food boards, ridiculously rude.

Big place and the transport connections were great. Last remaining accessible London IKEA.

I purchased items some weeks ago and purchased my items through a manned till. Upon leaving the store I was stopped at the exit adjacent to a busy customer service area and was asked if I had paid for my items. I confirmed I had and was not believed. I was asked where I had purchased the items and I responded at the far till. Again I was not believed. I was then asked if I had proof of purchase. I looked in the ikea bag and produced it. I then had my bag searched with all the people in customer services looking at me. I have now reported this incident to ikea customer services on four separate occasions who have contacted ikea Wembley to offer me an explanation as to why I had been stopped without good reason,searched publicly or to apologise to me. As the management have not had the good manners and decency to contact me I am obviously giving a negative review. I hope that this does not happen to you as it’s most embarrassing and ikea Wembley management clearly couldn’t give a damn

Initially, I had given IKEA Wembley a rating of 5 stars due to its ample parking spaces, choice of products for purchase, and its restaurant. Now, I am updating my review to downgrade the 5 stars I had given IKEA Wembley to a new 3-star rating. This is due to the restaurant now having removed the comfortable seating arrangements it had such as the sofas and sofa bench layouts - it only has small chairs, which may well be deemed as children's chairs which have little to no comfort at all. I believe that this is a cost cutting tactic by IKEA Wembley. I'm really not happy with this, and hopefully, upon receiving this review, IKEA Wembley can look to bring back some of the sofa seating arrangements.

It was a classic experience its so huge you will find everything out there and amazing place to spend your whole day

The usual wide selection of great quality goods and not too busy.

Waited 30 mins for one item and when asking two members of staff they kept saying it was coming. Meanwhile customers were coming and going collecting multiple boxes under 10 mins. As I asked what’s going on it turns out my item was just sitting there next to their desk. To the two lads that were working at the collection area at 9:44pm on 25/11/24 less chatting and more sorting customers efficiently.

IKEA is IKEA .. same everywhere in the world. Prepare to walk and make sure you grab a hot dog at the end.

Ikea is Ikea more or less everywhere in the world..what makes the difference is their cafeteria and I have to say that ,in Wembley , it becomes disappointing.. with a poor choice of food and drinks...what a pity!!

Great store. Beware of the taxi scammers at the tills, they do not take no for an answer and will charge you double to triple the cost of IKEA delivery. Had an experience with a very shady character today, no uniform, no iD, claimed to be a driver for angel cars taxi service, he wouldn't leave me alone after I'd paid for a sofa, what's worse is that the IKEA staff on collection point lied to me to try to coerce me into using this shady characters service. Very disappointed in how what was a good shopping experience ended, felt like I was being friendly mugged.

honestly very lovely. even tried out the cafe at this branch and was genuinely very nice. i was served by Evelyn and she elevated my experience and was patient with us as i had come with my fsmily so shout out to her x

Strangely they now make you go to the pickup point instead of self service for certain items in store. Expect to wait an hour for even a single item! The staff don’t seem to know what’s going on.

Very good all items love it. How to decorate at home all the ideas you have.

Amazing store, can get any household furniture, kitchen and bathrooms sets and many more. Big restaurant, excellent breakfast served.

Great place to shop.. lovely items in excellent quality nice happy staff

Untidy low stock and now the cafe charges for chips when ordering meatballs and no longer substitute mash for free

A to Z home 🏠 required furniture and accessories available. Parking on site with wheelchair accessibility. Easy to get buses towards Brent Cross, Finchley, Wembley, Park Royal.

It's a bit far, but we wanted to see the items before we purchased them. Lots of choices. There were toilets, lifts, parking, and a cafe. We had our lunch there. They have vegetarian options too, would be nice if they can write the ingredients as well. Over all we had a nice family time and we saw lots of options and ideas for our new home.

IKEA is nice but the pick up system is crap. For one thing you wait for an hour if you're lucky. The staff takes care of the customers like it's an Italian work strike. I don't recommend the collection point system.

Food was discussting cold and horrible No customer service

The parring lot is free, and very big, the interior is very nice as well

Great place for home stuff. Kinda home to homes.

Excellent location in the middle of two major motorways A406 and A40. Very large warehouse style store Well stocked well worth the journey.

Avoid this IKEA! The car park is full of aggressive beggars...who harass you the moment you get out of your car.. and again when you leave the store. This has happened on every single visit I've made to this store. We reported it to "security" but he just smiled and nodded and did nothing about it. Rather than do anything he just suggested we go to customer service and file a report. I have a better idea. I'll just never come to this store ever again! Aside from the beggars, the toilets in this store absolutely reek of urine. Our last trip to this store was so incredibly unpleasant it will remain our LAST VISIT....EVER.

We arrived around 10.30 and it was already busy. We picked up what we needed as quickly as we could.

Feels a smaller than Notts or Milton Keynes stores but still very good! They have a range of products always available for click and collect too.

Probably some of the worst customer service I’ve ever experienced. Asked multiple workers for help carrying a mirror onto my trolley, but was told no. Then waited at customer service to ask for help, to then be told this is a “self serve” ikea and they don’t help with those things. I asked if they could make an exception because I am alone and can wheel it out myself, and he laughed at me. Then after having a fellow patron offer his help, I then went to pay for the home delivery service, to then be charged and not given a label from the printer. Of course, there is not a human in sight, and the first one I could speak to told me I had to wait in the queue at the returns desk. I have now been waiting at customer service for 30 minutes to receive a label, while only 3 desks out of 8 are open to help. You can tell the ppl who work here are miserable and have no desire to show kindness.

This is by far the worst IKEA in London. The staff aren't helpful. I was with my elderly father and he was struggling. No help. Parking. Shocking too. A world away from Croydon or Greenwich.

Recently moved home and bought a number of items, ordered double of a wardrobe as online said unavailable so ordered a second wardrobe. I needed to return one.. and here begins the problem! Called on the 21st Oct and was told 28th is the nearest collection date. On the 28th waited all day.. I called at 5:45pm and was told collection could be upto 10pm, that’s a day waiting at home. Surprise no collection! Called back on the 29th was told the usual apology and the van wasn’t big enough so therefore no collection just like that, but was promised it would be picked up on the 5th November! Get a call on the 3rd to confirm collection and to confirm the wardrobe is dismantled - it’s still in its boxes as delivered no dismantling needed. 4th November get a text just like that a simple text to say collection is the 12th of November!!! Called customer service their response we don’t know why? The store is at fault and they can’t do anything nor give me a name or number but they will send an email to the store but collection is supposedly on the 12th. Here I am waiting, does ikea care that I have a disabled person at home and this is making my home unsafe. Well done 👏 ikea Wembley! quite frankly I’d like my refund that ikea is currently holding! I still need items for my home but I’ll be taking my money elsewhere.

I would love to curl up with a book in that armchair! 😁

Great store, some of the patrons are a nightmare but cant blame Ikea for that.

Wide collection of mostly everything which we use for regular life and things are here is good quality and worth of money as well

My experience at IKEA Wembley yesterday evening (4/11/24) was a breath of fresh air. I encountered a rare, 'old-fashioned' human touch in customer care—a refreshing contrast to the robotic service so common today. Heartfelt thanks to the amazing IKEA Wembley team for genuinely prioritising customer care, fully engaging to resolve a challenging issue, and showing such kindness. Special thanks to Dee (Customer Service Manager), Drew (Fulfilment Team Leader), and Kelly—a truly fantastic team, wonderful people, and exemplary advocates for the IKEA brand.

Big IKEA. Massive parking. There was a long queue at the cafe/restaurant, I went on a weekend.

Overcrowded short of staff long queues

and a very dirty place in the cafeteria, the attendants work at the cash register standing up, it seems sad to see those people standing all day, there is not much the store looks like a mess. not happy with the place. Very disappointed

So pleased to find the open sandwich is back, would like to have more variation .Sad to observe that the food shop has reduced the stock, eg cheese, cheese paste, vegetable/cheese oven baked medallions, pizza etc (no Christmas ham/ prawns)

My recent visit to IKEA Wembley was great overall. The store layout was well-organized, with inspiring room setups and clear signage, making it easy to find items. The furniture and decor selection were extensive, and there’s a great variety for different styles and budgets. Staff were helpful, especially in the self-service area, and checkout was efficient. I enjoyed a stop at the cafe, for some classic Swedish meatballs, which was a nice bonus. Only downside is that weekends can get crowded, so navigating the aisles takes a bit more time. All in all, it’s a convenient spot for quality, affordable home goods.

I am writing to express my disappointment with my recent IKEA experience. After a two-hour trip to make an £800 in-store purchase, with an additional £40 delivery fee, I called the next morning to add a missed item, as delivery was still three days away. I was only offered the option to cancel my entire order and reorder, denied access to a manager, and my call was abruptly ended without resolution. This dismissive treatment has left me feeling undervalued as a customer and unlikely to shop with IKEA again and recoment any other friend

The collection service is like Argos but worse. IKEA have really fumbled this part of the shopping experience.

From the cashier to the customer service has a "not my problem" attitude which is honestly worse than your budget friendly local supermarket shelf stackers. It's too long winded to explain but I wasn't even returning anything, I was buying! I feel sympathy for the people who need to return anything to this branch. As for food, "ran out" of kids pasta? I'm sorry? How does that work? Clearly individual franchises choice for a money making scheme as I've never heard of this in any other branch. We ate with spoons and a knife in the end because again, they seem to have "ran out", ended up queues of people at the cutlery area for a fork. I've seen it more busy and packed in other sites and never had this problem. There's unlimited amount of supplies in the market place area downstairs if you're low. I've been to most of the ikea's in the south and this one is ranked last. I honestly cannot wait until AI replaces these type of "services". If you're going to give a rubbish "experience" you may aswell take the human element out.

Waves car wash on site in Tesco.s

Clean toilet...we also like the food

They have almost everything you need.

I wanted to share some feedback regarding my recent visit to the IKEA Wembley store. It had been a while since I visited an IKEA, and I was quite surprised by the noticeable decline in both quality and upkeep across the store. Here’s a summary of my experience: Showroom Conditions: I visited on a relatively quiet Friday afternoon to have a more relaxed experience, but I noticed that the showroom quality has significantly degraded. From the bedrooms to bathrooms, there was an evident lack of care and attention, with some items visibly worn or in need of replacement. Mattress Testing: I specifically went to try out a mattress but was shocked to find it in a poor state—visibly dirty and unsuitable for a showroom setting. It was disappointing and far from the standard I’ve come to expect from IKEA. Product Quality: The quality of various items, especially bed linens and similar essentials, has also declined. The materials seemed noticeably lower in quality than what IKEA used to offer, which is disappointing for someone who previously appreciated the store’s offerings. Overall, the experience has left me hesitant to visit IKEA stores in the future. If I need anything, I’ll likely consider ordering online rather than visiting the store in person. It’s truly a pity to see this decline in what was once one of my favourite stores. I hope this feedback helps in any way and that IKEA takes steps to restore the quality and customer experience that made it so popular.

Got a vanity it was jot that expensive

Typically love an IKEA, always good in every branch across the country but this branch in particular had experienced a minor issue at the end of my visit here. I bought some bits and bobs just like any human being then I was walking towards the exit with my dad until the security guard stopped me and done a random bag search and wanted to check my receipt because he thought I had taken some meatballs and ice cream. Number 1) I don’t like ice cream and I used to like the meatballs from IKEA but my tastebuds had changed since so not a fan on them so why would I want to take something I won’t even eat? Number 2) I never went into the food market stall at the end which is where the ice cream and meatballs would have been if I wanted to buy them. Number 3) There was staff members that literally watched me pay for all of my items and not a single piece of it was food related. It was incredibly random and strange but thankfully he noticed that I never even touched the meatballs and ice cream. I get a security guard needs to do their job but it was so obvious that I wouldn’t have gone to even pick up and view these food items as I wasn’t in the area! On a positive note, it’s still a good IKEA to go to with a good selection but be warned of the security guard! I would be careful near him…

Huge store with wide variety of home furnishings with ample amount of parking spaces.

Take a walk around and get some inspiration, and the added bonus is you'll get some pretty good steps in too lol

I would give this zero stars if I could, gave me the wrong piece for my desk and can’t return it now. Rubbish

Staffs not willing to help, two of them and one is called Ines in cushion area. Computer shows hundred in stock but she said no. And not even check the system for me! What a shame !

Very huge place and lots of variety of products.

Expensive item or furniture I like 👍 that

By far the largest IKEA I have ever been to. There is so much to choose from, but we did our best. Also picked up some useful ideas from the room settings.

Huge store but the cost of sofas was too high. We couldn't find the best one for us. Crossed our budget.

Excellent place for shopping with kids and family ✨

Super large and has awesome showrooms

Updated the entire layout. More easy to find what's needed than before.

Layout is consistent with IKEA' s stores yet felt like this was a larger site. My visit was to verify my shortlisted pieces to arrive at the final list. In my opinion, it was definitely worth the visit. Some of them were deprived of quality while most of them were of superior quality, from what I imagined from the app. Overall, even if I didn't like something I always found a much better alternative.

Good but busy! Self service checkouts are a joke

Inventory said in stock. When turned up they said out of stock. Issues with their stock system I think

Excellent store and plenty of parking

You will get what ever you need... Easy and fast...

Busy at anytime ikea in north London. The trip there is traumatic as it’s London drivers. Very busy car park and parking usually ends up in the multi storey as the car park on ground level is always full. Food ok, little pricey for what it is. I just wish there was English wording on the shop items in the market place as you have to literally guess what an item does or is sometimes.

Good super store with most things in stock. Avoid weekends, weekday visits are best for a stress free experience.

Ikea is always best for me that's why I always visit, shop and have lunch there.

IKEA is fine, just please be warned there is a man in a Range Rover outside the ‘customer service and returns’ exit asking ladies if they need a mini cab. I checked my phone after saying no and realised there is no signal in that area as well. Be careful! I tried to call the IKEA but of course I just keep getting referred to a chat bot. 🤷🏻‍♀️

Great place and the service was fantastic, I found the staff very helpful

Best place for home improvement.

Going through the 1 star reviews, I see Adams name mentioned a few times, and I completely understand why! He clearly seems to get a kick out of making the customer experience as awful as it could possibly be. His delusions of grandure have him believing that he's something more than just a little boy on a till, while in reality I think this is known as "small man syndrome". When I showed my frustration, he said "you're just another customer", showing his lack of respect and professionalism... I contacted IKEA complaints and they credited me for my items, and also offered a voucher for the terrible service I received... If anyone has had the displeasure of dealing with Adam in returns, I strongly suggest contacting complaints and logging it with them... they are very helpful and empathetic, and actually compensate for the incompetence and lack of professionalism demonstrated by their ridiculous staff!! As for Adam... from reading the other reviews, he's ready for the dustbin 🗑

Best ikea store in London it’s convenient location and well displayed and good layout. Find always great deal and love the after check out hot dog snack place-so cheap but yummy!

Accessible with loads of parking. Hard to find parking outside thou on weekends.

Big warehouse with everything for the modern home

I’m so disappointed and regrate why did I purchase OVEN from IKEA. I bought OVEN from IKEA in May 2024, and I found out the OVEN faulty. I called IKEA and advised me to wait for engineer to see the exact fault. Waiting for engineer for a week after the inspection we told the OVEN need to be replaced. We must wait for month to exchange the OVEN nothing happened. I called IKEA to see when they going to replace the OVEN, I been told to wait for a week to receive the delivery, but nothing happened. We called IKEA again to find out the delivery I been told over the phone, you should have your OVEN why didn’t they delivered and asked me are you available tomorrow so we can deliver, and I said yes please do so, I waited the whole day nothing happened. I called IKEA again to find out and I been told to wait until 7 October to receive your delivery. Today is 11 October and I have not received my delivery yet, so I called them and they said sorry we doo not have the item in stook you need to wait until 18 October once we receive the item in stook then call back. Can’t believe IKEA is unreliable to keep you wait for 4 months for OVEN which you need it for your daily routine. I wonder why they can’t just say we don’t have it and please arrange somewhere else simple.

Very nice shop for the furniture and fittings of a complete home.

Understaffed tills and rude staff on the click and collect area.

IKEA makes what’s normally a chore, an experience! I could spend all day in there haha!

Harvey, the legend of IKEA Wembley, deserves all the stars and a standing ovation! As the store was about to close, Not only did he arrange delivery for us (seriously, he saved us from playing furniture Jenga in the car), but he went above and beyond to make sure every single item was delivered on time. Harvey didn’t just stop there—he took extra time to sort out all our inventory, making sure nothing was missing or misplaced. He makes things happen, even when the clock’s ticking. If IKEA gave out awards, he’d be ‘Manager of the Century. Thanks for saving us from chaos and making our IKEA trip smooth, fun, and memorable!

Not only have my fries been cold the last 4 times I’ve been to IKEA. Now I have to pay £1.75 if I want fries instead of mash with my meatballs. And, you now only get 8 meatballs in your standard plate. You have to ask for a plate with 12 if you are really hungry 🤷‍♀️🤦‍♀️ Where have the good times gone ?

The two star rating is not because it's a poor shop, or the products and prices are poor. It's because my wife drags me around it for hours and wants to buy enough to furnish three houses. Maybe they could start selling man-sheds.

Good customer service and product availability.

Very desappointed. There are not a lot stuffs. In Spain, in france, It is much better. They are more furnitures. More for the decoration. Curtins for kitchen. Candles you can find all the colours, a lot of diferent sizes. Ikea wembley is límited about all.

IKEA is like IKEA - anywhere and everywhere. The clever layout which forces one to go through every department, is marketing psychology at its cleverest! It would be presumptuous of me to pass judgement about the items on sale - they do not need any certification froma casual visitor like me. But they certainly could give this suggestion a thought about soemthing else that IS presumptuous: This is IKEA in London, with a cosmopolitan crowd speaking over 100 different languages. Of which Swedish is without doubt a minute percentage. All the staff wear T-shirts with "HEJ" written at the back. Even if my informed guess that this is Swedish for "Hey" or "Hi", it is rather impudent, (bordering on the arrogant) on the part of IKEA. Is it such a huge issue to have an English Translation also inscribed on the T-Shirts? IKEA uses a clever term for relected, returned or otherwise seconds goods: They have a separate section euphemistically labelled "Resell and Reuse" or some such!

Purchased two mattresses and bed frames. Before I even took delivery the price on the mattresses dropped. Asking multiple times for a price adjustment I was refused unless I either brought them back to the store to return and re-buy or pay for pick up and re-delivery, which would cost more than the discount. A UK-only policy as according to Ikea's US you can do a price adjustment no problem. Customer service was zero help and wouldn't budge. This is wasteful, unfriendly to customers, and unreasonable. You can do better Ikea!

I have been to many IKEA stores in my life. This is the most dirtiest and broken one of all. I will never come back. The lemonade fountain broken everywhere, the beds covered in black filth, the food disgrace, no option of tea, the mugs broken or chiped to you can cut your self. People unhelpful and not enough stock. The pillows section looked like someone ran sacked through it like a tornado.