Pret A Manger in Brent

It has been very unprofessional behaviour of the staff for not preparing order after 20 minutes they says u have to wait 15 minutes more. Plz hire some professionals

They sent me a pork roll not a veggie one, very annoyed and disappointed at this, at least call me first to let me know the veggie is out of stock no?

Ordered a veggie roll and a latte on just eat. I understand that items sell out quickly no problem. I was sent a bacon roll, I don’t eat this due to religious reasons and its very disappointing and a big waste of money as i spent £12 in total for 2 items. No call made to me, at least let me know that the item is out of stock and if i want something else.

Unfortunately they sent the wrong order with the driver and of course not able to resend the correct order out so 2 Pret customers have been disappointed today

My drink was very cold my food was completely wet with coffe

Staff are busy chatting away with customers yet tables and chairs are disorganized. Ordered a sandwich yesterday for it to be left at the till without anybody announcing it and waited for possibly ten minutes. The scone was the most brittle leftover I have eaten. Too overpriced for what is a poor experience . Won’t be returning. The owner might respond to say we’ll do better but nothing will happen.

Just ordered 2 sandwiches take away here to share with my mum. One of which was the chicken Caesar which is tiny these days and the crayfish sandwich. The crayfish one was absolutely terrible. No dressing in the crayfish so you got this watery fishy taste from the crayfish and it was all piled in the centre. The worst sandwich yet. If I was nearer this place I would have returned it. Appalling. At this level of service and value for money this place now deserves to disappear. Once the best sandwich shop in the UK. RIP.

Still Lemon & Ginger the facts. Ingredients... as it's called Lemon & Ginger, Lemon juice 3% + Lemon comminute from concentrate 2.5% (comminute btw: to reduce to small, fine particles; make into powder; pulverize; triturate) and the Ginger... 0.2%. Just to flag vs label. Pret have subsequently acknowledged and are looking at this, thank you ;)

The level of customer service provided at this establishment consistently falls short of satisfactory standards. On numerous occasions, there has been a blatant disregard for customer needs, evidenced by prolonged queues and a lack of attentiveness from staff members. Even in instances where multiple service representatives are present, their attention is often diverted to personal conversations rather than attending to customers. This pattern of neglect is particularly evident at the Brent Cross location.

We had ordered a hummus bowl but instead we got a wrap. We had also ordered Matcha Latte and it came with coconut milk instead of Soy milk. My daughter was really hungry and is coeliac so the one thing that should have been right was the wrong one as she could not eat the wrap! When we mentioned this to Pret they told us that we would need to re-order the bowl. More problems even with the 2nd order that we put through.

Been a while since I last went in a Pret, maybe a year or so. Prices have literally doubled since then! £3.40 for a brownie! A BROWNIE! Lunch for 2 came to £28 with only 1 drink! Could have gone to any of the many restaurants nearby and had a proper meal for about the same or less. Won't be going back to a Pret again. Food wasn't even as good as I remember. Grainy meatballs...dry macaroni...sandwich was good but not worth the money.

Not open today, I make my way there and is shut ,on Google it's saying open...

The lady at the till yesterday with fake lashes on , tired , kept yawning without a care in the world has attitude , no badge , dirty white shirt 🤦🏻‍♀️,sad

Got the Merry Berry hot chocolate. It took me five minutes to get the drink as the staff there were slow and were confused about the orders.

Meatball wrap is missing from the order

Had several orders already with missing or wrong items.

Pret at Brent Cross ALWAYS forget at least one item on the order.

It’s great service and coffee. It does get quite busy and the Wi-Fi is pretty terrible. Customers tend to grab coffees that are not theirs which can be annoying and means you can end up waiting for coffee for a while

Note: i will be comparing this Pret (Brent cross) with the one in Wembley. General: The barista made cold drinks were really good. Hot drinks they are the same like the other prets. The atmosphere is alright considering it's in inside a shopping mall. So there is no nature to enjoy. It's place where people can grab something while shopping. Working inside this pret is not a good idea. The staff served me was kind. Of the shopping centre is busy there might be a chance the space will run out quickly. Comparison with Wembley Pret: 1. A naturustic view is not possible in Brent cross shopping centre Pret. Unlike the one in wembley where you can enjoy a drink with the beauty of Wembley stadium and it's surrounding. 2. Cold drinks/ shakers are really better compared to the wembley pret 3.Work in both these pret seems really hard. The wembley pret has poor Wifi connection and in shopping centre it's fully packed with people. Because it's a shopping centre their will be loud noise. However if you are shopping this pret is really nice to take break, take a snack and enjoy the shopping😇😇

Wrong description of opening time on Sunday. It opens on 1100 not 1030

Friendly and always smiling staff. Club Pret!😉

Standard, good branch of Pret. The only downside I would say is that it gets uncomfortably hot in hot weather as there is no air con.

Fed up of missing items, not ok pret!

Very upset with Pret. It’s the 2nd time In a row where they haven’t bothered to put in all the items selected and was counting on it as I was very hungry. It’s frustrating to keep receiving orders and half the items not showing up! I do not recommend ordering from Pret unless you wish to pay for everything and only get half your selected items!!

There is always something wrong with my order. Either burnt, wrong order or squashed…

I ordered a Salmon salad and you sent me tuna nicoise

Mobin is very good and friendly to costomers

Worst experience. Incorrect coffee received, cold food and slowest delivery waiting up to an hour. I would’ve got it myself! Avoid

Imane and Corazone they were absolutely friendly and fantastic people. I always go for The hazel nutt latee drink never couldnt ask any better she is the best artist barista among Pret a manager 🫶🏼👏🎩

Wrong item sent AGAIN, what is wrong with this place?!

UPDATED OPENING TIMES (from 09/07/2023) Monday – Saturday》09:00 – 20:00 ☆ Sunday》11:00 – 19:00

Yesterday 7th of July 2023, at 18:30 The young asian slim barista served me in the way that l never had an experience like that. Firstly she served my ice latte without stirring it;(milk and coffee and ice were all in separate levels),it wasn't a big deal for me to stir it but I was totally shocked by the look of that😆 when I asked her politely that if she'd serve it like that? In a very rude attitude she replied me that: some customers like it!Added: You only need to shake it! and shook my drink with attitude that a bit of the milk dripped out....and it was like I did something wrong! This lady needs to be trained that customer is paying for the service and if she's standing there means she needs to do A-Z of the duty that she's needed to and not to command the customer psychasticaly and rolling up her eyes like I asked her to add golden champagne to my drink or what a huge mistake I did😄 It's like you serve milkshake to customer without mixing strawberry, milk, ice-cream, and ice, then say to customer to go and mix it yourself,it's not a hard job!Or It's 6:30 and I'm tired, Or I don't mix it because I don't like it😄 So dear barista plz remember that if I wished you to serve iced caramel latte in any unusual style I'd ask you, so please follow the normal standard of all Coffeeshops and protocols of Pret and not assume on behalf of Me and take it easy instead of rolling up your eyes😄

Very friendly staff, good food, will come back again.

The rocket used was not enough and some of it was rotten. Not enough filling.

Lovely staff and fresh food but this pret needs a bigger site. Never any seats

The venue was very dirty, floor and tables full of used paper tissue and used coffee caps. The chairs were all broken. The tuna melt was unpleasant made with bread that tasted old. The sandwiches from the fridge did not taste nice neither.

How is it possible to leave out the sandwich from the order?! I'd best be refunded for the most expensive item being missed! Seriously need to improve at this branch!

A small, busy Pret. Dirty tables and the staff aren't particularly friendly. The baguette that I had was dry; not up to the usual Pret standard.

I can't believe it, they gave me the correct Green Tea - HOORAY!

Good hot chocolate but not served very hot.

Hot chocolate good but not hot.

The service is always quick and efficient. The food is always fresh and tasty. Highly recommended for grab and go food.

A reliable pick in a pinch, quality food and coffee, but gets crowded during peak times.

Again, I've had to give a one star score to be able to let you know about the very poor service I received at this branch of Pret. If I could give minus stars I would. The guy who served me was impatient, blunt and disrespectful.

Its so frustrating that when you order from uber eats there's items missing from the order its happened a few times with Brent cross PRet . The staff need to start reading the order details properly. Missing 2 sandwiches this time

Brilliant, got a subscription for nearly two years now. Love it..

Coffee was a bit off and didn’t taste like the usual oat flat white I get. The cookies this time were so thick and chewy not to the usual standard. Disappointed with the take out over and always better in store

Closed this morning because of technical issues... what a shame.

My coffee was spilt on my food , half my baguette was covered and pastries. Only quatre cup of latte left when bag was handed to me felt it was a bit wet but guy rushed off. Food quality always good from pret, but disappointed in how it ended up.

Why oh why oh why do the staff here find it impossible to give the correct drink a HOT CUP OF GREEN TEA as ordered - third time I've received a COLD drink in a bottle - I seriously despair!

Really beautifull food service. stuff were so friendly.

It's a treat to order from Pret for lunch and I was so excited to receive my Reuben sandwich. Imagine my dismay when I opened the paper to find a Christmas related thing which I would never ever have ordered. Not impressed Pret!!!

Don't know why I keep coming, coffee always poor, just convenient I guess

Great quick place to eat or take away

Said they had “run out of ice” in the middle of a weekend day. More likely unwilling to make iced drinks.

Bought the soup — DISGUSTING!!!! It taste or even is from the tin awful!!!! Never again!!!! For £4.40 I do not think so!!!

Sent incorrect items Called to get it replaced or refund not helpful!!!!

Nice sandwiches, nice juices and coffee but tres expensive

First time visit...not going again

Second time in a row I've been given a cold Green Tea drink in a bottle, when I've ordered and paid for Green Tea from the Hot Drinks menu!

Usually great but this time it took an hour to arrive - not really the lunchtime rescue I needed!

Google opening hours is incorrect

Fast delivery, great food but missing items, which had been ticked off on the ticket by the person who checked the order. Everyone makes mistakes, but this food isn't cheap!

Good tasty sandwich and drink for lunch🍝🥗🍱

Really nice food and well packed. Just a shame so much of the menu was unavailable.

Consistent. Good food. Nice staff

Busiest Pret at Stansted airport Prets unique taste in their food items..

Quick service. Delicious drink. 5 stars and I recommend you to come here.

Great and friendly staff but they always run out of ice. But when you get an iced drink it's full, could you not just give leas ice in each drink?

Delivery bag Nicely wrapped, napkins. Soup was nice and hot, baguette fresh and made correctly to the recipe.

Drink missing on this occasion. Or drink spilt or drink cup only half full. Can be quite annoying!

Gave me the wrong food so was not happy at all

Nice spot to spend your pret subscription but Music a little bit loud for my liking especially for those trying to work.

Very busy Pret but the staff are efficient and helpful. Special mention for Ivan! He is super hard working and helpful. The short time I was there today on an extremely busy lunch time weekend, he was everywhere working hard non stop, behind the tills, clearing/cleaning tables properly (very rare tbh as most just push crumbs etc on the floor). I haven't seen such a positive young person/worker in a long time, very impressed with him indeed. He deserves a promotion! 👍

Really good coffee and croissant.

Enjoyed my coffee and croissant but what really impressed me were the lovely staff. Two mornings I visited here and observed happy caring staff. The girl I ordered with checked my coffee was being made but I hadn’t been waiting long and passed it with a beaming smile. Yesterday I observed one staff member showing concern for a customer who spilled hot coffee on their hand and then apologised she hadn’t taken my rubbish when I passed to leave looking for it. It’s the staff that make the difference.

Nabeela/Nabila is so nice !!! Their very berry croissant and cinnamon swirl are v delicious, the customer service provided elevated it!! Also there is a water filling station for water bottles if you need it! Very handy in my opinion.

Superb sales guys and as usual high quality standards

Not enough space ans service way to disorganised and slow.

I would like to request a FULLL REFUND. the hot choclate came and applied all over my floor and in the back it was not sealed correctly I have just had surgery which is the reason for my order as I am unable to cook and this is what I am greated with

It's was great, I love a baguette where the fillings are a little sparce! Great for the diet

Great sandwiches, clean shop in good location

Nice place. Seemed clean and when I went there wasn't that many people which made the place better if your looking for somewhere quiet.

I order wrap Swedish meetballas and I got chicken chilli burrito.I want my Swedish meetbals not this

I don’t complain usually, but when you order katsu chicken sandwich and get ham one is a big deal for me as I don’t eat pork. Why can’t you call and double check like everyone else.

Got wrong order delivered :(. Instead of chicken katsu sandwich got something with ham and cheese and I dont eat pork. The information on receipt were correct but what was in bag was totally different. Very upsetting

Food missing, tea - wrong one and spilled in bag… not sure how they can get it that wrong

I always drink coffee there but first time trying their porridge since I went early in the morning , it's amazing and also had the avocado basil sandwich ow woow I totally recommend for avocado lovers .My hubby had egg,mayo and cress sandwich and said it was really fresh and tasty .

Love the healthy fresh food (and the price).

Rude staff giving out wrong drinks

Didn't seem like I could have too many options to choose from being a vegetarian

Very quick and professional service

Great offer of free coffee on a monthly cost. However a lot of places don't do Frappe. And I had joined for that reason only.

Terrible, wrong drink sent, all leaked on the sandwich, don’t recommend

Ivan is so upbeat and always friendly and customer focused. :)

I ordered an iced mocha and received a standard hot coffee which had clearly spilled over in transit as when I took the bag in, the whole bag split open as I went to place the bag on my table with hot coffee going everywhere including my legs and feet.

Love their coffees and brownies. If you have a sweet tooth try the brownie.

Delicious sandwiches and orange juice, recommended.

Good food and drink but the eat in facilities are a little worn out.

Delicious sandwiches, real orange drink, all good, recommended thank you