Nanny Bills in Brent

I've been a regular customer of Nanny Bills in Wembley for a number of years now. Living locally, I often grab a burger for lunch or dinner as my go-to, and it never disappoints. However, my recent visit was an exception. During my lunch break I popped down to get a take away and noticed some new faces behind the till and in the kitchen. While the burger was made ready to order in 10 minutes, which was great, the quality was not up to scratch at all. Firstly, the patties were not juicy, flattened, and blackened like they usually are. Instead, they were two thick slobs of meat that were barely blackened, lacking their usual deep flavour and texture. The meat tasted rubbery and flavourless, and it was also really dry. Additionally, the chipotle sauce used on the burger tasted slightly off. I ordered two burgers, and unfortunately, they were both of the same quality. Considering the price points (£25 in total), the burgers did not meet expectations at all. This experience has made me hesitant to order again in the future, as I am not willing to splash out on a burger that may be hit and miss depending on who's in the kitchen.

The staff has no manner to talk with delivery drivers and they asked us to cancel the order and make arguments on not giving order if the driver has not bag. In the same case they give us the food order without bag to others driver. And not giving proper response

Great burger and fries and the sauces are soooo delicious😚

45 minutes wait... Can't recommend. I was the first to order at the table (everyone else went elsewhere) and they finished eating before Nanny Bill's gave me my food. Update three years on: I've eaten here a bunch of times. Very expensive, £7 for a portion of fries with truffle mayo! They do a Wembley special with chicken strips and fries for a tenner, probably the best value thing on their menu and the chicken was nice, so I would recommend that!

Lovely delicious burgers! They were the right size to get you full but not stuffed. The patty was juicy and well seasoned, the brioche sesame bun was nice and soft. The fries were also nicely seasoned and crispy. Great atmosphere at box park as usual! The staff were also super friendly!

Had a lovely dinner ! The gravy we wanted with our burgers were out of stock but the lovely lady(in a black beanie) made some quickly for us! And was so appreciated, we came specifically for the gravy and bacon cheese burgers! Always so good , plus the Mac&cheese balls amazing as always . 6* for staff

Ordered through deliveroo. We got the deal for 2 and they forgot one of the fries!! Unbelievable! Also the dalston dip burger which I had was nothing special. Not going to be ordering from here again. I believe there are better burger joints out there!

Wouldn't order the dip burger or Aggy fries again, simply not worth the money. The chicken burger was next level though, delicious and good size. Would only have the chicken burgers next time.

Phenomenal. Probably the best burger I’ve ever had. Gravy dip is 🤌.

No good behavior ... Rudllly behave all staff bed staff .... All time bed behave .... Food not good .. very very bed behave

If you are looking for delicious burgers this is the place for you. The Mac and cheese crocs were insanely good! The young person on the till was super friendly and really knew the menu and offered some great recommendations without being pushy! Despite the Uber/deliveroo driver strike which was causing havoc in the area the staff looked like they were still managing to get the food out quickly 😍

Very bad behaviour with delivery rider Rude behaviour

poor service... Long waiting time.. And Also very rude staff..

Proper delicious, could’ve EASILY ordered seconds 🥰 food is prepared to the highest standards, speedy delivery, friendly hand off from driver. What’s not to like, highly recommend.

Absolutely banging, recommend the chicken burger. The brisket balls were really tasty!! Bianca and Ricky are legends !! Excellent service one again :) Keep up the great work 😃

Lovely smiley staff member who served me. I had a The Jam burger but I don't get why it was called Jam. It was basically a standard double cheese burger. The burger needed more flavour. Btw it's Halal.

Used to be really good 10/10 could not fault them at all. Even though the prices are high the quality of the food was well worth it. Now I feel as though I’ve been robbed. My burger had one spec of Parmesan cheese, fries were freezing cold and had next to no seasoning. Honestly after this experience would NEVER go here again, used to be my favourite but has gone so down hill and still have the audacity to charge that much. Absolute joke.

I love the roast chicken mayonnaise dip

Very bad manner staff. They even don’t know about online orders and all. At pickup time they got angry and talk rudely to the customers.

I had an amazing experience at Nanny Bills where I was served by an amazing front of house team and her name was Grave. She served me and gave me suggestions on what to get for my first meal from Nanny Bills and was so friendly. The chef’s made an amazing burger and chips and they tasted spectacular. The reviews I believe are too harsh as I came on an event day so it was really busy so I believe they should be given some slack as it is really warm and hot there and they’re constantly getting orders from Deliveroo too. Overall an amazing experience and would go again and suggest to thoses wanting to go!

Very welcoming. And staff were very friendly i wasn’t sure what to order and they took their time and helped me decide. The food was very delicious and they gave me nothing but a 5 star service. I couldn’t help but tip. The packaging was very clean and organised they gave me a ketchup for free as i had to wait just a bit as it was very busy on site. 100% will go again and I highly recommend

"Nanny Bill's Burgers strikes the perfect balance between classic and innovative. An absolute delight for anyone seeking a memorable burger experience in Wembley."

The overall vibe from the staff was negative, impacting the perception of the establishment; training on creating a positive environment is essential.

Disgusting behaviour of front staff and supervisors

Need to improve in staff behaviour and speed of service.

Disappointing experience with the delivery driver - extremely slow and encountered rude behavior. Service fell far below expectations. Improvement needed for better customer satisfaction.

Can’t give much to atmosphere as it’s just Boxpark. Food is great but I was not a fan of the fries with the sauce but burger taste and service was second to none. Mac and cheese croquettes is a must.

After having this before which was so lovely we ordered again this evening via deliveroo.. After an hour the food arrived unfortunately they forgot an entire burger and chips let down… so the person who was missing food we had to cook for them then to top it off the yard burger which Ive had before was literally completely RAW lets just say you lost a customer completely and the pulled beef croquets really salty… i don’t understand whats happening to this place.. Used to be so nice but never again. Avoid completely.

Great selection of burgers, especially the fact that there’s so many vegetarian options!

Came to wembley boxpark. The portion size of burger is good i found it slightly warm it should have been hot. The chips were ok had sauces and spring onion ontop nothing special. The mac and cheeae balls were my highlight hot and tasty. Good portion

The food is great from here, highly recommended. The staff are under constant, non-stop pressure, this place is always super busy but my food never takes more than 10-15 minutes to come out and the staff are all very nice and friendly, despite the relentless pressure. Very good service, excellent team and great food. 👏 🌟🌟🌟🌟🌟.

After seeing a insta post thought I'd give them a try .was not disappointed best burger I have had in a long time .I had the bacon double cheese .it was banging .Freshly cooked and so tasty love the season fries will definitely be back

I had the yard burger, and it was so delicious! One of the best I’ve ever had. Bruna, at the Walthamstow branch was so friendly, too! She made our food so quickly even though she was the only one there and was so busy. Amazing food and service, definitely recommend.

Best Burgers I've Ever Had....Beef Croquetes, Gravy, Roast Chicken Mayo, Brown Butter Mayo, All Burges...Dammm I Want More....You Are Simply the Best...Perfect Flavours...

Unless you're a fan of raw meat, avoid. Burgers were pink inside, sauces were oily and watery. Avoid.

I ordered takeaway via uber eats - but have eaten from here before at Boxpark. The team left a cute personalised note on the delivery bag to leave a review & enjoy my food which is a nice touch 🌟 In terms of food I ordered: 🍔 The Jam - disappointed with this. Looked delicious but the burger sauce was very pickle-y from the burger sauce, which overpowered any of the taste from the bacon jam 😔 good quality though. I’ve had burgers from here in the past which were better: Bacon Double Cheese, The Yard & The Little One I’d 100% recommend. 🧆 The croquettes live up to the hype! I got the mac & cheese ones and they were delicious. Only comment I would say is they’re slightly overpriced for how much you get, and I don’t rate the sauce that comes with them. I’d definitely buy these again though and recommend! 🍗 Buttermilk Fried Chicken strips were great, very succulent and the bbq sauce that came with was great. These I would buy again!! Overall, very yummy food and good quality.

Very bad the food, I ordered truffle fries and received normal fries

45 minute wait for the worst burger of my life

Kaj and Dema were amazing, really courteous and super helpful. Thank you so much for the great food and being lovely! I’ll be back!

I’d been eyeing Nanny Bills on Deliveroo for quite some time and now I’m kicking myself for not ordering sooner. The jam burger, with its double patties, pink onions, special sauce, and Turkey rashers, was a delight even though it was a tad cold. The sea salt fries struck a balance between crispiness and softness, and the portion size was generous. However, the real standout for me was the macaroni cheese croquettes. A revelation! Creamy and cheesy on the inside with a crisp exterior, they were a dream, especially when paired with the provided hot sauce. I’m eagerly looking forward to my next order, where the brisket croquettes will be top of my list.

This is for the Vinegar Yard (London Bridge) one. Firstly, the girl on the till was really nice. Vinegar Yard is also worth a visit as it's a beer garden / food hall. Anyway, ordered the Dalston Dip burger after seeing some online hype. For £12, it was mediocre. Give it a 6/10. Would I get it again, no. Might try something else next time.

Great service from bubbly girl called Shan and delicious food too! i was recommended the jam and will defo go back

Shanice is an absolute legend!! Fantastic service and energy, she really knows how to make customers feel valued and appreciated :) thank you, will be coming back asap!

Lovely cashiers, even better food! Got the Dalston and it was great, Defo coming again

Burger with gravy.. very awesome. Great recommendation by the staff

10/10, great good and vibes overall

Kaj, Monique, Julia & Karina wow amazing burger the best 👍😂 cone on down Baz x

The burger was grilled well with the right flavor. But I think the gravy did not match the burger.

The small burger was like McDonald’s happy meal cheese burger don’t get me wrong it was good but it was smaaaaaaall

Best fries I’ve had. Kaj and Shanice were great.

Poor staff, poor service, miss behaviour with all delivery drivers alway

rubbish behaviour. they dont value people. they think they qre are the best but they qre poor.rubbish staff of the world is wembley nanny bills

Bad service and bed behaviour and food is worst

25 minute wait for a burger. Lots of people who arrived after me got served before me. Burger was good but not worth it when you have a hangry 5 year old with you. It was expensive too. Over £30 for three small burgers

Burger wasn't as great as my first visit, meat was a bit burnt and despite looking fantastic, even with the gravy was a bit dry. The croquettes were perfect, highly recommend the mac and cheese ones! Usual boxpark prices, 2 burgers and the sides pictured was £23 with a 2 for 1 on the burgers

Burger, fries and croquettes were incredible. Packaging was great and food arrived warm. One of the best burgers I've had in a while! Would definitely recommend.

As a regular customer and a burger lover, Nanny Bill’s always delivers. Their burgers, chicken, and fries are all gastronomically satiating! 😋🤤

Amazing food and even more amazing service!! Can’t wait to come back 💖

Most amazing food and excellent service from the one and only Shan, defo come again would recommend x

Very poor service staff unprofessional very rude specially one short girl racism with everyone

Best burgers ever!!! Staff is always accommodating, bubbly and I can’t recommend this place enough. Always get my Dalston burger and truffle fries every Friday and they always hit the spot.

My grand daughter bought me the Hot Mess burger from this place and it was absolutely banging!!!!Will definitely order more burgers from this place.

I came for dinner with my family last night, superb service and desk girl was really helpful in getting my little ones picky habits looked after…will definitely be back for the delicious burgers!

10/10 burgers and fantastic service

went a few days ago, amazing food and lovely staff as per usual :)

Brilliant food even better staff ✨

had a great experience, food was lovely and customer service absolutely amazing, was served by a lovely girl! will definitely be returning

Rude behave with customer and drivers .sepcially short girl

Had the brisket croquettes, they were AMAZING, went to the one at vinegar yard just a stones throw from Borough Market, the bbq sauce is also super tasty especially with the loaded fries, lovely young girl served us very friendly and food came out quickly, lots of seating available, would go back in a heartbeat!

Staff are very rude and delayed orders.....not professional.....

There’s staff is rude and not proper talking about customers service and too much waiting time for any conditions

Staff is rude and i wll never visit in this store. Short girl is very very rude

Shanice gave us excellent service & the food was lovely! x

Best burgers in Wembley by far, and very friendly staff

I’ve been to nanny bills so many times now and the food is always unreal- the staff are lovely too!!!

loved the customer service (Aka Monique) , foods best served with a smile !!!

Best fries in london shoutout to adam

Amazing food and great customer service by Shan

Really tasty burgers, Kaj and adam are great servers, come buy a burger

Always consistently good, can never be disappointed ordering from here. Really great burgers, abit expensive but everything is nowadays. Never met the people but they seem nice through uber eats lol.

The staff; Kaj & Izzy are just amazing & vibrant and very helpful to give advise on what to order .. a must in Wembley Park Boxpark

Amazing food and plenty of vegan options for us too. Super friendly and helpful staff and the food was incredible!!!!!

Honestly it’s the best burger and service inside box park! The best choice

The best staff at BoxPark!! Exactly what i needed after a stressful day at work.

Excellent and fantastic service too. If you are ever in wembley, Nanny Bills comes highly recommended.

Some seriously impressive food. The meat was juicy and bun held itself up against what’s inside and adding sauces. Truffle fries were also super tasty but if you get full quick, go for normal fries. Croquettes we’re also a winner but not an essential. Amazing quality mac and cheese too and not clumpy. A solid place to eat with all shown above coming to £25. Dalston dip burger, truffles fries and croquettes.

Had nanny bills for the first time and didn’t realise it was a chain. Delivered in a fairly short amount of time, only slight improvement would be to package the chips to ensure they arrive hot, as were only slightly warm. The overall food was really good, excellent flavours and the slow cooked beef brisket, omg this was heavenly with each bite! Genius and great to see it on special in the Deliveroo app as 2 for £9! We all enjoyed our food, thank you 😊

The food was really great and saucy, best burger I've had in a long time. Adam also gave great service, would highly recommend ⭐️

This burger joint is an absolute gem! The burgers are mouthwatering, cooked to perfection with top-quality ingredients. The staff is friendly and attentive, Adam was great in providing excellent service. Highly recommended for burger lovers!

I had an incredible dining experience at Nanny Bills at Boxpark, thanks to Adam's exceptional service. From the moment I arrived, Adam's warm welcome and extensive knowledge of the menu made me feel valued as a customer. Throughout my meal, he was attentive, ensuring my burger was prepared to perfection and anticipating my needs. His professionalism and efficiency in serving multiple tables were impressive. Adam's passion for his job was contagious, creating a welcoming atmosphere for all. I highly recommend visiting this burger place and requesting Adam for an unforgettable dining experience.

Everything from the food to the staff was amazing, the manager Karinna was very helpful and took time out her busy schedule to help me decide what to get for lunch. She went thru all the items on the menu and explained what they were and what was in them. She also helped me customise some of the items due to the fact that I don’t eat pork. I would 100% recommend this place, by far the best place to eat in boxpark Wembley.

Best burgers Ive had in London! Tried the yard burger with extra bacon and it changed my life. Will definitely be back soon!

Mehh good overpriced and overrated. Burger patty was very dry only thing that kinda saved it was the gravy on the side and even that wasn’t all too good

Great place with amazing food and good service. Will go back.

tried Nanny bills for the first time today for lunch, and it was a great experience! had a chat with the two girls on till , they were super helpful with explaining the menu, was stuck between a hotbox and the yard, they recommended me the yard with extra bacon with some aggy fries 🔥 100000/10 ! absolutely amazing ! for sure will be coming back!

Food is always really really good and staff is very welcoming and friendly, never disappointed with the quality of anything as it’s always great !! would recommend anyone to go there

Absolutely fantastic! The burgers are out of this world and the pulled pork croquets are just heavenly! This will be a must for lunch every time I'm in London from now on!

We went to Vinegar Yard near London Bridge The food was very disappointing: The Vegan Burger had no taste to it. Fries were lovely and crisp Gravy pot tasted like Bisto.

Food was great and had a very good experience. the jam was delicious burger recommend by the front of house cerise who had excellent customer service.

Really enjoyed being at the box as the atmosphere was great. The food was pretty good. Lovely chips and the burger sauce was great. I had one of the chicken burgers and it was ok. Hot but lacked flavour. Service wasn't amazing. The lady wasn't very friendly that was on the cashier. The little device they give you to know when your order is ready kept flashing and making noise. Every time I went up she acted like it was my fault, and that my order wasn't ready and to come back...