McDonald's in Daventry

Only got a coffee, I would never eat anything

I am extremely disappointed with the service I received at this McDonald's location. The staff, who appeared to be predominantly teenagers, demonstrated a complete lack of professionalism and competence. My order was incomplete, missing two packs of mozzarella sticks and a Mayo Chicken. When I reported the discrepancy, I was met with immediate disbelief and accusations of dishonesty. The manager claimed that CCTV footage of a sealed bag proved the order was fulfilled. This claim was made within five minutes of my complaint, making it highly improbable that they had thoroughly reviewed the footage. It is absurd to suggest I would fabricate missing items like mozzarella sticks and a Mayo Chicken. I requested a full refund, which was eventually granted, but the entire experience was incredibly frustrating. The manager's handling of the situation was unacceptable. He accused me of lying, despite the illogical nature of the accusation. I have dash cam footage that corroborates my account, showing me checking the bag, comparing it to the receipt, and returning to the restaurant. I strongly advise against patronizing this location. The staff are rude, and the manager lacks basic logical reasoning and customer service skills. This branch is actively losing customers due to mismanagement. For McDonald's senior management: Please review the CCTV footage from 21:49 to 22:05. I urge you to reconsider the employment of this manager, as their behavior is detrimental to your brand. They require either immediate dismissal or comprehensive retraining. This individual is actively damaging your business.

If you've got the choice of another McDonald's..... Go there!!!! Came for breakfast. Won't accept the rewards app for a start. Hash browns were barely warm and I'm sure the latte was watered down. I know McDonald's is a cheap breakfast/meal but I've had much much better McDonald's than here. Won't come again if there's an alternative choice!!!

Just stopped for a bottle of water.

Standard MC Donald's experience nothing amazing

It's Macdonald's clean plenty of seating

Staff have poor detail to attention, all the food was just slapped together and a mess. My hot chocolate was tasteless aswell as the food being so greasy it’s dropping everywhere. staff are rude and inconsiderate never again will i come back. I would get the hygiene checked aswell as all the tables were dirty

Possibly the worst I've eaten at. Food was really greasy even by McDonald's standard. Some tasted off so I couldn't eat it.

Stopped in for some breakfast on a long drive up north. Ordered 2 x breakfast wrap meals which came out promptly. Everything was piping hot and fresh, and exactly what we needed to keep us going for the day. The restaurant area was a little untidy and we did have to hunt for a table, which was disappointing considering how quiet it was at that time. Otherwise, everything was good!

Poor experience, was told theirs a system update and they can’t take me order yet the says 24 hours🤔. Not helpful staff and very rude

The food was OK, but a bit greasy. But the toilet were disgusting, shit all over the seat and top of the pan. Who ! Behaves like this in The 21st century

Had to go in here as a last resort. Our local tip has more atmosphere and it's cleaner. Sausage mc muffin arrived in a bit of paper stuff. When I unwrapped it there was dark brown oily stuff on the wrapping. Terrible place. Definitely give it a miss again and that includes all branches.

Dangerously poor attention to detail & lack of basic customer care. Asked for black Americano. White coffee showing at the till so asked to change. Order changed to show black americano at the till and on the receipt. Why then have I just had a mouthful of white coffee!!! In a world with so many allergies you need to do way better than this.

Great service friendly and nice hot coffee thanks

Staff are more interested in the drive, though, n Uber. Long wait for food so long the coffee that was made sat on side for 10 min waiting for Luke warmer burger.

It's ok but still can't believe how busy they are yet chips are still cold ?????

It states it’s open 24 hours online…turned up twice now at 0200hrs and it’s shut…

It’s a McDonald’s, you’ve all been to one so you know what to expect.

McDonald's when you're hungry but can't be bothered

Fast food .not too healthy But you can go once and a while.

Slow service and no proper management have no real way of telling who is managing 1 person seems to be doing all the work I suggest this gets looked into from someone higher up as it is appalling

10am on a Saturday 20 orders to be done and had to wait half an hour for it. Waste of time stopping here.

Very disappointed.. very poor wouldn't recommend

Best Cappuccino ice had this year! First order screen not working, second one has a printer fault. Excellent service by the young chap at the counter. Clean and plenty of seating here. Ketchup dispenser empty, but had sauce from the counter. Overall excellent, unfortunately a few minor issues on me visit.

Food and service were both good. This one is purely functional. No tablets or child friendly aspects. The seating is shared with the other retailers

Review for the Southbound McDonald's. Very polite staff, nice and quick after ordering on the app. Sunday 19th January.

Motorway service station . Ordered on the screen . No real interaction with staff apart from collecting order

✅Positives : good location, clean, EV charging in carpark, station toilets clean. ❎Negative: Probably shouldn't be advertising its 24 hours and then telling you they're shut at 3am as you try to order on machines (which are on...)

Not a good experience. Paid via app, totally wrong order given. Couldn't be bothered to go nack

Quickish service. Helpful staff. Normal Macs but a little more expensive due to being a service station location.

Clean restaurant and good service.

Got take away breakfast always a nice treat

Just tired after a long journey and stop for a perfect customer service thanks all

Very busy but great service my kids love the food and the server was very friendly just can't remember his name

Service station outlet so prettying basic, good service, the staff replaced our over cooked burger, decent for a snack and coffee whilst charging and EV (8 chargers)

Very good place really hygienic would definitely recommend

They would probably be better closing at night, the food I received on the night shift went straight in the bin

This McDonalds is not open 24 hours. I arrived just before 1am Thursday morning and the staff at the McDonalds says it is closed. This and Northampton services McDonalds are not 24 hours.

Awful place food always only just warm

Simple order no salt, no ice, no sugar in the drink. What I get salt, ice and sweet drink…

Spicy chicken Rock hard burgers cold

Don't even eat the vile stuff 😒

Busy busy drive through little interaction with staff. Quick service.

Same as most places to be fair. They're pretty consistent.

Excellent staff...best I've seen at a MacDonalds

Good service, quick service and good food. Clean throughout the eating area.

Missed something off my order was in the drive through was very busy never checked my order till I got home order took it's time staff looked stressed 😫

Initially the chips came cold but the staff were happy to change for hot ones....

Speedy food great service and piping hot

Soggy and cold 🍟. Burgers poor quality

Seating area was fine, kept very nice and a clean and the general service was good but the wrap of the day was a huge disappointment. The lettuce was warmer than the chicken.

It say open 24hrs but they are NOT

Open hours shows 24h all week , isn't true story now . Mon - Thursday 🌙 night time is closed. 24 h only Fri-sunday .

Fries were served without salt, making them horrible. Only realised once I had got in the car and set off on the road. Also had the chilli hamburger which wasn't great and would not recommend.

What's the point of having a 24 hrs service if they don't do food

We stopped off here on our way back from a holiday in North Wales. It was quite busy but once we had ordered, we didn't have to wait too long for our food. We don't generally eat in McDonald's, but the southern fried chicken wrap is lovely and a very good price. Also, the vanilla milkshake is really good.

Food was hot. The restaurant gave me everything I needed. Maybe a smile from the staff would help.

Went for food at this 24hr mcdonalds Watford gap m1 north bound only to be told not 24hr this was at 0335 in morn of Friday not serving food what a jokebif sign saying 24hrs outside

No burger buns and when I asked they had arrived and hour ago but no put out. Then they got my order wrong

It is what it is. I prefer to eat in as it turns to cardboard when you leave the building!

Very nice service e by Tim, Kind staff member

Absolutely gutted I was looking forward to a mc rib finally got the chance I'd rather have the rustlers version and this was 3x the price 😢

No ketchup packets or pump. McDonald's has such a low bar on quality to meet and yet it fell below it. :D

No ketchup no salt no bbq sauce.... shame

So slow missed half te food then had to take the chips back freezing

Standard McDonald's ordered coffee and was served quick.

BAH BAH BAH BAH BAHHHHH. IM LOVIN' IT.

Very busy but everything was good

Mess everywhere. Gentleman in dirty high vis jacket serves the food. Another person in the kitchen works with no gloves. He put cheese on burgers with bare, dirty hands. Bleh

Awful! Bought a ‘hot chocolate’ well it was far from any hot chocolate I normally buy. It was watery and tasteless with a peculiar artificial smell. Only thing positive I can say it was warm and wet and I was desperate for a hot drink - everywhere else as shut so Hobson’s choice really. Revolting. I won’t make that mistake again!

This was in a small service station, the prices were better than the proper bigger service stations, service was quick and seating area was clean

Visited around 07.30 on a rainy Saturday morning. Ordered a breakfast roll and wrap, the roll was like rubber and the wrap not much better.

Food quality was poor. The service was very poor. It took a long time for the food to arrive and they got 4 of the 6 items wrong. There was no ketchup in the dispenser either

Had a lovely meal and rest here before we drove another 150 mile

We have renamed this service as Watford crap! Terrible food, stall fries cold burger! Drive a few more miles for the next services.

Made specific requests which weren't followed, and then not received the correct order. They weren't busy at the time but are obviously lacking in staff or training.

Dirty, disgusting place unhygienic

Just fancied a McFlurry and gues what, all of the Mcflurry's not available.

Typical McDonald's, the service was excellent. A school tour turned up and it didn't phase the staff one bit, they made it look like clockwork, no delays whatsoever.

Stopped off here on the way home from a London trip. Probably one of the best McDonalds I’ve had in a LONG time, food came piping hot, fresh and well done. Plus fast service, would recommend 😊👍💯🍔🍟

Good service levels. Cold drinks were OK, but the coffee was stronger than at other McDonalds.

Typical over priced food at services. Clean restaurant with friendly staff

Love life live day by day and the Lord will show you the way 🙏

I asked for keptchup with my happy meal and didn’t get one!!!!

It's OK, mostly get McDonald's for my 6 year old granddaughter, she loves it.

There are roadworks on the M1 but we managed to enter the road chef and get to McDonald's. The car park is busy, we have two hours of free parking. The restaurant is inside the building shared with other restaurants and coffee shops. There are toilets on the right and the spaces for tables are big. The tables are very clean and the service is really good.

It was really busy at that time of day, just after school closing hour. Most attention was to drive through customers. Walk-in spend extra 20-30 minutes wait time.

The place looks a bit messy. The food was hot and served up quickly

Hot, fresh food. Ours was cooked to order as it was late and we really enjoyed it!

It was the only place open at that hour in the morning. Food was okay. Coffee good.

Slowest service I’ve ever had at McDonald’s. 12 members of staff in the kitchen at least and it took so long

Food was made quickly, order right and hot.

Service station, characterless, but on a 5 hour journey and it was convenient.

Great place for a stop of food, travelling M42 or M6

Food was excellent, staff were very good and helpful.

1 of the better McDonald's service station pit stops

For a services I thought it would be better with fresh food. Waiting time was too long and needs attention to serving customers.

Great food and friendly staff see you again soon

I would not recommend enriching McDonald's as its not healthy at all

Food arrived quickly. Managed to customise the burger and muffin to cut out some items as necessary, even at the self-service touch screens. We visited two different McDonald's in one day. The first had ketchup but no sugar for my coffee. The second had sugar but no ketchup or brown sauce. The tables were somewhat scruffy and stained but had been cleaned. We charged up the electric car as we ate. Overall, a reasonably good experience.