McDonald's in Wrexham - Phone Number, Reservations, Reviews

Clean restaurant but painfully slow (20 minutes for big mac meal.. not very busy) chips were hot but like leather. Big Mac was stone cold. Asked for no ice in my drink... guess what.. full of ice. Don't think I will bother stopping at this one again.

Rats everywhere. Very unhygienic

Better than other mcdonalds iv been to

Just don't bother!!!!!! Drive thrus a waste of time.. if you've got an hour to waste then it's perfect!!! Ended up leaving without the food and £9 down.. there is NOTHING fast food about Macdonalds anymore...!!! Pile of crap

Lovely countryside retreat. Fabulous place to bring you and your horse. Family can walk and mountain bike. Cedar, wood fired hot tubs in a couple of accommodations. Quiet, starlit sky’s.

Stopped to order breakfast, waited 25 mins for it, order came wrong, went back in to get the correct items but as it had changed from b/fast to lunch menu they couldn’t provide the missing items? The coffee was cold and not what we ordered. Staff couldn’t care less….

Nothing fast about this food - ordered ahead - still had to wait 15 mins

We asked for table service but we didn't have burgers, straws and sauces, I think the waiter who brought our order to the table had finished his shift and was in a hurry, I asked for napkins but they couldn't find any, I hope everything is ok

Restaurant has a cleaning issue, rest room areas are dirty and smell, staff are poorly trained in food hygiene and managers lack experience in dealing with issues. They can't seem to bag up orders correctly as on more the 3 occasions I received missing items. The drive though is not a drive though its a order and wait. I must say Other McDonald Restaurant are 100 times better but I would give this one a miss. Two in wrexham are good and the one in Oswestry is so much better

Oswestry McDonald's is the best!

Nice Mcdonalds, food was fresh and hot

Shocking person serving the food in drive thru ,asked for a tray for the 2 large cokes and he threw it in car both drinks leaking coke all over my car seat ,burnt food and cold chips 😡

This has to be by far the worst McDonald’s I’ve ever been to, 1 hour to wait for food even while it’s quiet, order nearly alway wrong, staff are useless should of bulldozed it when closed for refurb and built a kfc or Burger King

This is a fastfood restaurant located near the scenic A5. There is plenty of parking space. The service is very fast. I have been here twice. It is located in a quiet area. Electric car charging station is available in the parking. This is open 24x7. The restrooms are fine. This shop is always busy as there are very few fast food restaurants in this area. Good place to take a short break.

Best McDonald's ever been to couldn't ask for more(from a McDonald's)

Literally went in just to use the facilities and get a drink. Clean. Tidy. No sales counter, just pay stations. Very impersonal. Not the McDonald's I remember. Very rarely go to McDonald's these days. Food sucks.

It's a Maccys, possibly one of the better ones but I hate the self service system

It's the same bad food bad taste bad service as you would expect. For the price just go to a pub or restaurant.

Honestly this Mcdonald’s doesn’t even deserve 1 star. We went through the drive thru for breakfast, ordered 2 mcmuffins, 2 flatbreads, and an orange juice and fanta. Apparently that translates to 2 bacon rolls, 1 flatbread and no drink. We don’t mind if it takes longer as long as it’s the food we have ordered. It’s the second cockup from this Mcdonald’s. £20 quid of food and probably received a couple quid of it. So money wasted and time wasted.

Chips were soggy .everything else OK

McDonald’s what can I say! Drive thru is quicker as ordering and waiting inside for food takes forever. Food was luke warm, even the apple pies. Had to move seats from the window due to wasps

Delivery, always cold..drive through.. Perfect

went through the drive through .was asked to park up,waited 20 mins no other cars parked up.it was rather quiet in there too.had to go in to find out if they had forgotten my order to be met with a rather rude manager.he lied and said it was busy when it obviously wasn't busy.his attitude towards me stunk

this is by far the best mac donalds ever, i travel a lot, all over the world, nothing is better than UK macdonalds but this one is always supper busy because its good, staff always helpful,always imaculate... sit down on a table scan the bar code, on the table food arives to the table, how perfect. been coming here for over 10 years its Brill

The food was OK, and the service was great and quick well worth a visit if passing by.

Weirdest McDonald's I've been to. No one at tge counter. Seemed shocked they had a customer and the bloke serving was extremely awkward

Nightmare, people waiting 45mins for food, then orders incomplete. So.e people left and asked for refunds, others just left. Clearly not managed properly

Ridiculously slow service every single time! Currently waited 35 minutes so far stuck in drive through queue, it happens every time. So annoyed that I keep giving benefit of the doubt and coming back! Nothing fast about this fast food.

Avoid if you can. Have been waiting 50 minutes for food. Big mess , lots of rubbish around , dirty tables

Terrible service, got my order wrong and it took about 20 mins to go through the drive thru, with only 3 cars in the que.

It's a McDonald's... same as all the others.

Food fresh and delivered promptly but drinks order wad mixed up. Staff helpful and friendly. Male toilets out of action - defaulted to accessible toilet in lieu of other options.

Missed the main item I came for

If you are desperate for food I still wouldn't go back. They took 48 mins for food to come. Cold and wrong order. The man who was doing the car services needs to be fired. Couldn't be less bothered about anything useless

Went through the drive-through, quick service, food was good

There is one thing that this McDonald's excel in, and that is being horrendous! The service is the slowest i have ever experienced in any fast fiood establishment. Watched my order be passed to another driver for them to open and check it wasn't for them, the driver hand it back to the runner and she then hand it to us, only for the boys being hungry I'd of sent it all back. So slow there. Lad on drive through was really friendly. Food let's it down every time. Update! 3 years since I left the last review of this place and it's still a shambles! Slow service 30 mins wait for "fast food". Food was luke warm and looked like it was literally thrown in a box. Staff seemed unsure of what to do with very little leadership in the place. Half the screens weren't working, even the essential order number screen was off. All the games tablets for the kids were off or missing. And the place was filthy! I have never been to a Mc Donalds that is this consistently bad!

This isn't fast food this is wait 45 minutes for the wrong order with missing items so basically robbing you as well 👌🏻

Not very good service. Ordered Fanta got diet coke! Ordered dips for nuggets etc not given. Had 2 teas no milk with the order had to queue for nobody to be on the counter. My tea was cold so had to re queue to get a fresh HOT one and more milk! Not very good at all today. Sorry to say .

Takes forever to get any bloody food.

Waited 33 minutes after paying for a single item. Not exactly fast food.

This is third time I visited and I live local . But each time there's a long wait not a problem as busy . I always take it away and I said let's check the order third time visiting and again item missing . So went back in and a young man sorted it again . I just think they need more staff that can check orders before they go out. . Denise Llangollen

Was no hot drinks had to have cold pop with my breakfast

Service was incredibly slow. We waited 35 minutes for our meal. We then ordered ice cream. Waited another 40 minutes to be told that they had not received the order from the kiosk and that the ice cream machine was now broken. We paid for the ice cream with a card and were given a cash refund from money 'found out the back.' It was very disorganised, no leadership and poor communication. The GM on shift needs serious training!

I don't expect much from McDonald's. Just food to be hot, order to be right and arrive fairly quickly. This fails in drive thru on multiple occasions in my experience. Went through drive thru 11pm last night. Took 25 minutes to get served. Chips were cold, again. BBQ sauce I asked for not given, again. Staff polite enough but it rarely seems to work well, particularly in Drive Thru. I am not a McDonald's basher as it is what it is, but my experiences at the Oswestry store are consistently better.

Second time I've been here and they clearly need more staff. Tables are not cleared as bins are full. The staff on duty work hard but they clearly need someone front of house.

Good food but the drive through is ridiculous. Even when empty the staff ask you to wait parked till your food comes. I ordered a big mc meal which took 10 mins to come… I can say it’s always happens to me…

Very slow and the chips were terrible. Always very slow this place seems understaffed.

Usually a go-to McDonald's location for myself, but my last visit has really disappointed me enough to change my past review. It was 12:30am, and we were coming back home from a concert in Warwick (so a relatively long distance trip). With having to be at work in 9 hours time, we thought maccies would be a good shout as its usually a quick stop. We'd placed the order on our way and then checked in on arrival. Stayed in the car for 5 minutes before heading into the store to find only one other customer there. We waited for at least 15 minutes before we saw our first staff member who had come to give this other customer his food. It was the smallest bag you could get, definitely hardly a thing in there but he was waiting well over 15 minutes for the food. Not off to a good start. Now, being the only customers in the store, I thought it would be a lot quicker service. We were waiting an approximate total time of 30 minutes for our food. The atmosphere was awful. Granted no one was around at this time in the morning, but since the remodeling, the place just looks absolutely dreadful. You'd find more cheer in a graveyard. You're really just waiting for your food to come out of this black hole in the wall. 25 minutes into waiting, he brought the food out and then said "just waiting on the apple pies". Which took an extra 5 minutes.. a painful extra 5 minutes. After we collected the food, it was a quick journey home, and then absolutely famished, but exhausted, we tucked in. I do believe the reason you're not able to see inside the kitchens anymore is because they've turned them into archery classrooms, where your food is launched one piece at a time onto a target. From the looks of things, the staff need more lessons because a blind person could stack a more presentable burger. Overall, the new store layouts are horrible and void of cheer and the staff are snails in human clothing.

I Went through the drive in this morning. Waiting about 4 minutes for someone to take my payment. When I collected my food, it had been standing and was not hot! The sausage was burnt and egg very dry! Only the coffee was worth the wait!

Pretty much only served the drive through, the restaurant was packed with angry customers who had waited over 40 mins since the screen stated 'collect your order'. Those I saw getting their food, soon complained about missing items. I eventually got the attention of a staff member and requested a refund (they kept the original receipt) and a few weeks later, I find out on my CC bill that they didn't refund the full amout. What has happened to McDonald's, they used to be so much better!

I like that you can still ho to the counter to be served, I can not work the app thingy

Absolutely awful service, our order took 25 minutes to come out, then they brought us the wrong order and when we went to complain, the woman behind the counter tried to argue with us that the order they brought us was indeed what we ordered. Took her another 10 minutes to correct the order and the food was cold by the end of it. Sort it out McDonald's. Do better!!!

Table was dirty, food was barley warm, milkshake was ok though

'Can you park up please' Every single time you go through the drive thru to every single car causes an absolute backlog in the drive thru. A 10-15 minute wait is normal for them to bring your food out where then the chips are stone cold. Also theirs a really bad rat problem in the 2 bins as you pull out of the car park. They've bitten a hole in both bins and are having a field day going through the scraps in the bin. I opened the bin to put my rubbish in and they are jumping around everywhere in them.

Very slow service had to wait 25 minutes for food

Shocking, arrived around 11 ISH pm. Waited for food for about 45 minutes same as the other tables inside (round about 5) while the drive through was served instantly. When we finally got our order the food was stone cold so we didn't eat it and joined the queue for refunds where we waited for another 25 minutes to get our money back. So we spent over an hour in this fast food establishment without eating a single chip. Needless to say that we weren't the only ones and it wasn't the first time in this particular MacDonalds.

We popped into the Chirk McDonald's on our way home Friday night, after visiting Llangollen. Awful service waited half an hour for food that was cold when received, and £18 wasted. Seemed like the staff had no organisation skills or manners, and no manager in sight. Never again. I'd rather give them no stars.

Used drive through, quick, friendly service, no ice cream though 😕 Served by CJ today, very understaffed, wait for food, poor girl was doing about 3 jobs! She was great though, still service with a smile.

Had a complaint that a Coke classic wasn’t provided and suspected an aspartame equivalent was given as the printout didn’t say classic where another customers did? Approached a colleague and rather than swapping my drink they wanted to stand and argue and talk down to me “CAN YOU TELL THIS CUSTOMER WHAT A CLASSIC COKE IS” I asked to speak to a manager to complain about the rude customer service and to my amazement it was a manager or she said she was? I asked to speak to someone else and again the next person was also rude and argumentative I just wanted the drink I had paid for. Is this really what McDonalds calls great customer service? I was served at around 11:45 on 25th June at Chirk McDonalds. McDonald’s wasn’t full of rude staff when I worked for them in the 90’s!….

Possibly the slowest McDonald's service ever experienced.

It's Maccies, what's not to like. You know you want some cheeky nugs!!

Good parking, but stale buns and wrap, and slow service.

Very difficult to pay with cash. Although polite, staff were confused at the idea that i required a human to serve me because i only had cash on me.

Dire. No soft drinks of any kind available. Burger was dry, barely warm and did not resemble in any way what was shown on the menu.

receipts never work from machine , them when I asked a manager for one he was rude , bad customer service, not only that but one the employees was power washing kitchen equipment right in the middle of the exit of the top carpark.

Always fast service and usually clean. Went through a rough patch of no clean tables but seems to have improved a lot.

Food delivery took standard McD time. The service was good with well-dressed and customer friendly staff. The building was well maintained with a pleasant atmosphere, and the toilets were clean and tidy.

Gone down hill fast never get orders right allways waiting for your food

Why do they keep changing things don't like the ordering machines have to get someone to do the ordering will have to keep using the drive through

All food was overcooked and cold. rats in the car park

Only had milkshakes from the drive through

60-70% of our orders are wrong....

It's just a McDonald's nothing really that good my meal wasn't that warm and the staff were throwing stuff about in the kitchen, it may have been a bad day for that McDonald's but who knows 😅

I can't rate the food, we gave up waiting for so long.

Yeah, I mean, it's McDonald's! Not enough mustard on the burger, and the chips were salted well, but a little soggy. As were the nuggets. But we were hungry, and Llangollen was packed.

Only weak H+ phone coverage so couldn't order using the app. All milkshakes unavailable. Both drinks came with ice which I always remove when ordering. Burgers were all over the place with build quality. The screen showing order numbers wasn't working. We didn't use the drive through but there were about 5 cars waiting for their order and some aggro starting to be expressed. So all in all not the best macca experience. Only positives were spaces in the car park and a bit of grass at one end for the dog to do some watering on...

They just give u the food no smile and no time for u .they just don't care they give u cold chips and the air conditioner is always on cold so you're food gose cold fast .because they want u not to stay long .they all do it. Not on !

Firstly Big Mac was stone cold. Secondly wrap order was wrong, we got a new one and replacement was also wrong. Never coming back. Don't bother coming here unless you want cold food or orders that aren't right!

This place can be hit and miss. Orders regularly get lost, or you can recieve them stone cold and you often have to chase orders, when you get the order its wrong and mislabbled and again you have to try and find someone standing at front till, doesnt matter the method your oder! If you did the park and order or the drive through, you will often have this experience! The place has some real hard workers and you can see that so I don't know what goes wrong with this place. I would avoid unless you have time to mess about a bit. If you have little ones its much easier to eat inside rather than leave them in a car when you inevitably must chase the order up! The guys work hard it's just something isn't working with what they do!

At the time of writing this I’ve already waited 30 mins for our food to be served. What happened to McDonalds being a fast food restaurant, quicker service at the local pub. It’s 8pm on a Tuesday night, it’s not overly busy except for long line of people waiting for their food. The service is shocking for how busy it wasn’t. I hate giving criticism but this isn’t the first time we’ve visited this restaurant and left feeling tragically underwhelmed. Looking at other reviews on here I’m not the only person to feel this way so why is it still happening.

Never waited 20 minutes for a macdonalds table service order. Burgers we're barely luke warm.

Nice and clean restaurant. Food is mostly OK

Considering its meant to be "fast food" they take a long time with your order.

A mcdonalds that u have to check your orders all the time. Quality control is very poor. My partner collected our order unfortunately did not check the bag contents. Chips cold and bity. My quarter pounder nowhere to be seen. I would strongly suggest check your orders as this is a regular occurance.

Chips warm...everything else ok

Meal was awful Toilets were disgusting

Food was as expected but very slow, possibly because of staff shortage.

Visited 19.05.24. at 19.05. had to wait 45mins .only comment is, Glad it's not our local Mac's.

Waited over 35 minutes for 2 burger meals and when they arrived the burgers were cold and the chips were brown from being overcooked. The wait was so long that people were leaving without their food and no sign of the manager sorting things out

Slow. Over cooked. Nobody knows how to use car park

Food was nice,but I waited a long while for my order.

this is fast food???? took half hour to get 3 big mac meals, when they came they were cold and tasteless

I ordered my usual meals, chicken sandwich meal, 1 burger. Burger was good normal McD as expected Vanilla milk shake, was good as expected, with the paper straw that went soggy but that's not their fault. Fries we're disappointing, they were not very warm, and very dried out crispy. Chicken sandwich, very disappointed, was cold, with hardly any lettuce and the mayonnaise was just enough to say, it had been applied. Again this appeared to have been cooked and left for way to long before service Usually would ask for a replacement, but we had departed and on route when I started to eat.

This branch is so badly run. Anytime I have visited, there is always, always something missing. Apple pies, ice cream, burgers… It smells like they have a serious rat problem in the restaurant. But yesterday was a special kind of disaster. It took 35 minutes for me to get my food. And when I got it, they said they ran out of apple pies, but told the lady next to me they’d be 7 minutes. I asked for a refund as I was in a rush, then had to wait for the manager to come and sort it. The team were chaotic and disorganised, the queue for the drive through wasn’t moving (which is why I went inside) and whilst theres never been anything particularly “fast” about this branch (I’ve often had to wait for food as far down as the roundabout), yesterday was ridiculous

Best to avoid. 10 mins qué in drive thru, 15 mins wait for one meal. When it arrived it was stone cold.

Chips cold again Deluxe was (well) undeluxe

The worst macdonalds I stop at. Terrible service. Destroyed everything macdonalds was built on.

They were advertising a frappe took my money and then at second window( did drive through) they didn't have the syrup they said I could have something else but I don't memorize the menu. So I asked for a coffee they owed me 80p but said I had to go to the till but I was running for school run and as a queue I didn't get my money. For a big company I wasn't impressed. The staff were obviously stressed and not on form. One staff member shouted they were out of loads of stuff. I hope they put my 80p in the charity box.

An absolute shambles. Today most people were bringing food back because it was wrong. Stood in line for over 20 mins.

How this place is stillHow this place is still open is beyond me. Definitely not recommend at all