McDonalds in Coventry

Ordered a full fat coke with my meal and got diet. Made manager on duty aware and was told I wouldn’t get what I’d actually ordered because I’d taken a couple of sips out of the Diet Coke. Not that big a deal in reality but absolutely no need for him to be so rude about it. Thank you for very reluctantly giving me the 12p difference back. Please work on your customer service skills.

Always been the best McDonald’s in the area, until today when we experienced the acting manager Gemma. Extremely rude, even going as far as directly insulting my wife. She should not be in that role. Won’t be attending this branch again whilst she is employed. There is never an excuse to be rude.cant comment on the food as we didn’t even get to experience it.

McDonald's are consistent. I will give them that

Waiting well over an hour for delivery is ridiculous. If you are busy you shouldn't take anymore orders on just eat!.

We visited this place on a Sunday morning when it was almost completely empty therefore it felt very clean, tidy and well-kept. There were plenty of parking spaces as well and the service was also extremely fast. There're a couple of screens for placing orders, tablets for children to play and stay entertained, good availability of different types of seats and clean toilets freely available for the customers. It's nothing different (worse or better) than any other McDonalds of this type, however, the staff seemed exceptionally engaging, friendly and helpful (the lady that was cleaning the floor gave some pencils, crayons and printed colouring sheets for our children etc.) I can recommend this place.

Quick service with the meals. Daniela was an amazing hostess & our children were kept entertained by dinosaur activities. Impeccably clean eatery & facilities.

There is one female Manger She was very rude even they didn’t carr about customer

Ordered from McDonalds Coventry Abbey Park Asda, collection point told they are out of apple pie however we could either wait for 8 mins or have a raspberry pie. Was given 2 pies as goodwill gesture, both pies were past the discard date/time, scammers!!! Close this store asap!!

BREAKFAST DEAL SCAM!!!! “Can I have a sausage and egg muffin with a cappuccino please”… proceeds to add the breakfast meal, remove the hash brown, then brazenly ask for £5.19 instead of £2.79. I have been here twice whilst the offer is been on, both times it has happened.

Nice exterior, food was hot and nice but some areas were a bit dirty, staff were pretty good for a McDonald's. Overall not bad, would recommend.

Went for breakfast. Very attentive staff. Clean inside.

Mix up on app. ordered takeaway but order was inside

Every time I visit this place, there's always something wrong or missing from my order. How hard is it the make a plain burger with just cheese and an extra patty. You should make it that you can't get a job there unless you actually have the ability to read. I'm sick of making 2 trips just to get the original meal I asked for.

Nice service and crew members. They serve fresh and hot foods....

Came in to get some food waiting over 45 minutes at 1am I asked the manager on shift if he wouldn't mind having a look was then confronted by names such as "stupid boy" "idiot" etc. The manager needs immediate retraining if not sacking. Mcdonalds allowing that to happen will not be returning and telling others not to. After finally receiving my food for my order to be wrong and not changed. Absolutely shocking standards have to improve or won't last long. Tried phoning multiple times this morning to find out the store dosent even have a number you can phone.

Forget about it if you need to cancel an app order. Needed to cancel an order and three members of staff (including the on duty shift manager) walked away from me mid conversation. They advised me to cancel through the app (which had no cancellation option) and even showing them my receipt they refused to process the refund through their systems. Attempted to go through the online portal to get a refund but the virtual agent couldn't understand me and wouldn't reroute me to a human. Fortunately I paid on a credit card so I'm able to process a charge back. My only hope is that someone at corporate notices the chargeback and the staff get some remedial training in customer service

Worse MC Donalds I've been to 😡 wrong order for the start like I ordered a double big Mac and came with bacon we didn't ordered. My child didn't get the book they provided for kids. Over peppered the burgers and over cooked the chips and left it cold. Will not be coming back again due to this.

Being waiting over 15mins for a burger meal where as others have been served after me have been served and they got off

Been waiting 2 hours for my online order now. NOT HAPPY.

High standards all round and a good example of how fast food should be done.

Never get the order right and they don't care if they do

Was very worst McDonald's experience ever. Im every weekend coming here with family, we are ordering the same things. Today in my wrap not the day deal one, for normal price, was no Cesar sauce at all, those bits which is about half of tea spoon i don't count at all, when i asked Assistant Manager NAOMI to advise and emplane why, she started to argue in the rude manner that it is McDonald's standard meaning just go away with your wrap. That attitude is not acceptable at all. Im working Assistant Manager in the restaurant, was the supervisor at GREGGS and know how good customer service looks like. My advise, please, remove that person from the position as she is not suitable to work with customers and resolve the problems at all....

I had the best double quarter pounder ever here! I wish my local one was this good at them.

Got a food poisoning from the McFlurry.

Cheeky little double sausage and egg McMuffin combo on a Friday morning. Easy order process in the drive through and speedy collection of food.

I was charged for something I did not order and then was called an idiot for trying to correct my order and ask for a refund, after which I was told that my order would be cancelled and they refused to serve me. Horrendous customer service from team and manager Rebecca who decided to defend her employee in the wrong, and tell me it didn't happen and then continue to disrespect me, the customer.

I ordered 2 LRG hat trick ml 1 hamburg plain got home to find 1 hamburg and 1 hat trick 1 meal wasn't in the bag so I will not be going back as they can't get it right if you go to the shop

Atrocious customer service, staff completely unbothered and don't tell you when your order is ready. They just stand around doing nothing and ignoring customers at the counter until you spot your own order just sitting behind them for ages.

Will not return have been here many times now and every time there is an issue with my order the staff do not have a clue what they are doing much training is needed every time I have been here something is either missing or incorrect!

Cold stale limp dry fries with our orders, not good at all.

Had a great experience 🥰 meal was delicious and staff was helpful specially Maria who was so polite and hardworking lady.Thank you.

Used the drive in, witch was very slow. Only got a hamburgers witch was soak in way to much sauce

As always good clean place speedy service quality food

Very cramp but is what it is, toilet cleanish.

Full of students Food ok ... never hot

Worst McDonald’s i have ever come across cheese and sauce all over the place. Poorly put together burger. Untrained staff long wait in the drive thru. Would not recommend and go back.

Orderd on the app and picked up from the drive thru , came home 1 item missing

When collecting ur order have a look at the dirt on shades above food service area. Its disgusting,

Popped in here after doing some Guide Dog puppy training. The food was excellent, hot, well prepared and presented. The staff were friendly and helpful and we're very accepting of our guide dog puppy in training

Unpleasant and rude staff, waiting times on orders sometimes longer than 15-20mins. Even had orders stating delivered to the car when they weren't so had to go inside to get it which defeats the object or ordering to the car! The worst McDonald's I've ever been to.

A very busy McDonald's on London Road Coventry, we were with our grandchildren. They like the place where ever we go

Just wow! Does this brunch being monitored? How the employees serving their customers because I just had a poorest customer service ever for all this years in MCDonald. Going further the brunch manager ( MEENA) and the crew trainer ( CHRIS) very unprofessional towards customers I went through drive then bought foods and Oreo and other stuff which I was not served correctly after when I rise my concern to the employee I was being ignored like just a customer then I called for manager even manager still ignored my complaint and supported her team this has to stop Do not go to this branch very poor when comes to a customer service and stuff very rude and ignorant I will say very unprofessional I wish someone or owner of this will investigate I will leave it here for now and I hope things will soon change Thank you

This is my 2nd and final time I'm ordering from this branch. 1st the fish o fillet was so soggy as if it just came out of freezer and straight into deep fry without defrosting it and then today I've ordered wrap of the day meal which was dry and hard to chew and also the fries were dry amd hard as if they were sitting in under heat for a while. Very disappointed as I'm a regular Mcdonald eater due to my night shifts. Only disappointed from this branch.

Very nice place. The crew is friendly and working hard to serve customers. Seating area clean and welcoming.

Paid for 10 rich tomato dips and manager Will or who ever name is, wouldn't give it to me. He's a racist, servers were going to add those dips in the bag but he just took them out. All foreigners avoid this McDonald's!

Probably the worse McDonalds in Coventry, in fact anywhere I've been! Terrible service, kept waiting to order, waiting to pay, then told "park over there" every single time. Poor management, dirty staff, floors and tables. Should never have been built. Do yourself a favour and go to the one in Binley by Morrison's. 5 mins drive but the food and service is far better.

Fast and friendly service.. Sunday morning @ 8m 😏

Great place to dine with plenty of parking

Chaos, every single time, alway waiting excessively long, they have never once got my order right and the staff are so rude. Food arrived and it’s cold, this is every single time!

Avoid this restaurant they charged Ketup for 10p each!! And the staff were NOT friendly at all.

The shift manager Krystina doesn’t wants to give the order to the driver .And spoke very badly whit all drivers

This McDonald’s is not even worth 1star every time I order there’s something wrong either missing items, cold food even them not putting cheese on the items absolute joke and they don’t even have a valid phone number to ring to complain

Occasionally we need a quick foodie fix their wraps fit the bill.

Worst McDonalds in Coventry in terms of order accuracy. Out of 3 separate occasions, 2 times had at least 1 item missing.

Ordered a double cheeseburger with the extra cheese slice, had NO CHEESE literally just beef patty and a single gherkin. The single most depressing thing to ever happen to me.

Quick service but clumsy food. Burgers weren’t put together well and the wrap had a large hole in the side which made everything fall out.

Food quality was really bad. Cold and soggy fries were served in kids meal. Fries are always prepared in advance (bulk quantity), so the quality is pathetic. Avoid fries as much as possible. Milkshakes are good

Manager was very catering, personally helped to get our order done fast as it was slightly delayed, exceptionally lovely staff.

Longest ques in coventry. In no rush atal

Bought 2 x meals . Didn't get asked if I wanted ketchup extra... at pick up point, I asked for 2 ketchup she ( ripvinder)..asked had I paid for them.. ( didn't know it was a thing tbh).. she requested to see receipt and said I'd not paid for them so couldn't have any and if she gave them me she'd be sacked!!. I'd spent almost £13!!!. Won't be using mackys again

Ordered on delivery , never showed up called and spoke to a guy that worked there , refused me my food, I said I’ll come and collect it myself then and he hung up the phone on me. Absolutely rude staff and manager I eventually did go down there and was still refused my food that I had paid £28 for and because an Uber driver stole it I can’t get my food. Uber eats lines were closed and so were there lines to talk to staff, you can’t leave a voicemail , my partner has now has to crab some food from somewhere else as we ordered due to being busy , they said they couldn’t refund my order, this mc Donald’s didn’t even have the decency to make our food for us. Waste of money and time do not go here. You won’t get your food 😂and no one is decent enough to talk with you and when you try to contact them via there website you can’t fill out a form. Therefore they are just taking your money and getting away with it. I wouldn’t bother.

Very good Atmosphere.I like this place.

I got a Big Mac and fries, ordered through their website and delivered via ubereats. I didn’t want the Mac sauce I got it anyway, hardly any extra ketchup and the best part of it I only got a burger pattie at the bottom no pattie at the top. Cold food the driver took about 5 minutes to deliver to my door. Because he was faffing on a private call. The driver is on my CCTV. I’ll put on Facebook later. Absolute disgrace!

Not value for money very small rolls reluctant to visit again

One of the new built facilities from Aug 2023 I guess, not a huge one medium sized with seats for 40 approx, Asda right behind it, so useful

4 different occasions they have messed up my order! How hard is it to follow simple instructions 😐 avoid this store at all costs! Every worker in their seems beyond dim!

The service in this store is ridiculously slow. The staff are nice and friendly however half of them stand around dawdling when there is piles of orders on the screen. (During my visit I witnessed a customer stood at the front counter for at least 5 minutes until someone came and spoke to her - this was after her being looked at and ignored by multiple members of staff) For a medium Big Mac meal it took nearly 20 minutes until it was ready for me to collect and the chips came cold!! Do not visit here unless you have the patience of a saint!

Ordered 1 big mc meal and 1 chicken big mc meal but when got home both were just big mcs. Coke was flat and tasted disgusting.

It is a small place and can get very busy lots of places to park right next to asda

Food is nice but waiting time is too long. Would not recommend if your in a rush 👎

Management staff isn't very friendly

Not a big fan of dry, tasteless food which is served at all Mackie D's, but I do like the coffee and a hot caramel pie. In this particular branch the drive through staff are lovely and always smiling It's nice and convenient on the ring road by an ASDA petrol station and supermarket. Like I said coffee and hot pie only the other food is not good.

Amazing services and friendly staff.

it's always a hit and miss the food isn't consistent throughout.The fries are nice when fresh.I do love the chicken nuggets and now that you can get 20 in a box,however the price is not worth it.

Great classy restaurant and banqueting hall for special occasions. Great place or palace to eat the food from across the world - great non vegetarian selection and delicious Grills and Bar B Qs

The worst McDonald’s I’ve ever been to. 10p for some ketchup!! Got my order completely wrong, staff rude. Heard bad things about this McDonald’s and can see why.

If you order thru justeat or uber and it takes a long time to arrive the main reason for this is they prioritise the customers instore terrible delivery service I am a food courier so have noticed this many times also they sometimes have the food ready for delivery but not the drinks so they will take another ten minutes to get the drink ready in that time the food for that order goes cold terrible management.

Ignore the fact I don't want any sauces, and it's freezing when it comes not asking for refunds or coupons but when it's cold it's inedible

Is god l'm enjoying fast serwis

Seems with every other order or visit a vital part of the order is missing. Not great.

How did you forget to add two burgers to a Big Mac. I can see from other reviews you have the consistency for forgetting how to prepare simple burgers and give 0 effort into presentation as mine looked like it had been thrown in the box. Next time I’ll go elsewhere.

Yet another McDonald's with self service. No receipt again due to a malfunction. I'm all for new technology, but please make sure it works! Also slow.

Food was delivered but it was wrong .

Obsługa dramat. Nie dostałam tego co zamówiłam . Po zwróconej reklamacji pani zabrała mi to co aktualnie jadłam , potem oddała gołymi rękami i pieniądze za kotleta którego nie było . Dno to mało powiedziane. Nie polecam ☹️

Foods always missing or cold got to be the worse mcdonalds in coventry

Food was cold and had to complain and order wrong with items missing.

Food order , wrong , worm , and slow service ...

Order was slow and had to chase as they had forgotten it.

Trotz vieler Kunden ging alles sehr!

Feel bad even writing this but why not. The service was Genuinely on par. It was McExellent. Was in an uber so already worried the driver might be inpatient. Drive-through was quick. There was a homeless guy sat outside right next to the window you have to pay through. Sad but not good. I felt obliged to get food for him. Then when I asked the staff to give him food I'll pay for they refused. Made the whole interaction horrible unnecessarily. If the guy wasn't there in the first place that problem would not exist. Overall. Food was brilliant. McWorkingonit lol.

Do not go here around busy times food wait is 20 minutes plus and staff don't seem very motivated at the best of times

Mc Donald's are same everywhere

poor customer service. Attitude on staff

Warm welcome from one of the staff members called Elizabeth, very friendly towards my daughter 😀

Shockingly rude staff it's like no one wants to be there just rude in every way

Clean, fast and got order right

Ordered just eat delivery 2 mins from shop as busy at work,took 50 mins from order to delivery,food cold on arrival! Coke was flat.!..Garbage..!

Repeated my twice and still got it wrong dis Liked this one since it opened staff haven't got a clue.

What a miserable bunch of staff. Got fed up of waiting at the counter so left.

The nicest McDonald's in Coventry by a long shot.