McDonald's in Rushmoor

I came here around 2 p.m. on a Thursday, and it wasn’t that busy, as I think I missed the Lunchtime rush. The service was speedy and friendly. As for the quality of the food, well, McDonald’s is always McDonald’s. I’ve never experienced bad food at any of these restaurants.

Through the counter where staff bring food to customers, I watched a McDonald's staff member inside the kitchen drop a small plastic container/helping of something that was probably ketchup or mayonnaise onto the floor, whereby they picked it up and put it straight in to the brown paper food bag that was subsequently brought to the counter and given to a customer. I have no idea if there was exposed food, e.g a portion fries, in that bag, but regardless I never want to see this type of poor hygiene in any restaurant. It usually means staff have not been properly trained and could unknowingly be doing much worse iro hygiene behind the scenes. I made the manager of the restaurant aware of the incident and she asked who the staff member was. Hopefully this will lead to some extra hygiene training at this store.

It's a McDonald's but this one has hardly any English speaking staff and rarely get any food order correct. Not one I recommend until they get the service sorted but now under new management so let's hope it improves. Tried again 7th Feb wow. Wrong order twice and tried to overcharge the when correct order cam picked up the burger to have grease literally pour out of it splashing all over the place. Worst maccys I've ever been in by far must improve as management clearly have spent time and money in the premises to be let down by the staff who are ok front of house but in the kitchen utterly useless

we literally just went to this store and i’ve been a lot of times before, but i have an allergy. we got served by a lovely young girl who was so thorough with my order making sure it was correct because of my allergies and i just wanted to say this is the best service i have ever had at this store and mcdonald’s in general :) she deserves all the recognition for this, as it completely put my mind at ease! thank you!

Great service and proper hot meal

Just usual mcdonald's. Can't go wrong with mcdonald's on Friday night.

Not sure why these guys keep missing things you order or why they keep getting the wrong!!!!

Such slow service from mcdonald's. Use to be fast food now waiting ages for a simple order

Quarter pounder was OK, chicken burger ok.. chips were freezing and soggy, tasteless. Drinks tasted like cleaning fluid. Never ordering food from here again. Maybe train your staff better to provide a better service, half of them stand around chatting not doing there job.

Very rude staff and complimentary dips are not included in my meals . We have to go again and again to staff members for getting each thing e.g sugar , straw. Also toilets are not cleaned properly there is very bad smell inside toilets. Staff member using phone on the counter

Cheap, shit food what else is there to say?

Went through drive thru and some of the workers were slow

Always good here early on a weekend morning.

Have you ever heard about the expression "the customer it's always right?" ... well here I am...the customer. Have you seen pictures on the McDonald's advert? The food is plump, it's juicy, it's three inches thick. Now, look at this sorry, miserable, squashed thing. Can anybody tell me what's wrong with this picture?And educate your employees !!

Burger cold, stale bread, but the wait time was good, food atmosphere

The best 24h mcdonalds I've been to

Lovely burgers, very efficient.

What is the point of a drive through when you are ALWAYS told to park up and wait for food. Absolutely ridiculous

All i done was ask for some water and we got completely ignored, terrible service and terrible manners

Good location and hot food. Can get very busy on a Friday night

Great food efficiently delivered.

Good place fast service good food

Too crowded.. being close to colleges, the place is forever crowded by teenagers

Perfectly made double quarter cheese. Fresh and hot. Service was prompt and friendly. Best McD's I've had in ages! Did not eat in, but restaurant was clean, bright and although busy, was not chaotic at all.

Crappy unhealthy fast food you get get what you pay for

It was very busy when I went in, but so many orders were coming out with items missing. I checked mine and the cheesy bites were missing, it was sorted straight away.

Very slow service due to the amount of delivery drivers waiting!

So slow at this place hardly busy but still took ages

It’s far far too expensive now. The cost puts this in the luxury market and it’s a McDonald’s. No matter what advertising they do about value, it’s only value for 2 or 3 things. The menu is too expensive. Will have to go elsewhere

Open at 2am in the morning, just what I wanted. Got the Big Mac meal, burger and chips came freshly hot, and well made - it actually looked like the picture. Chocolate milkshake to complete. Was served food with a smile and asked if we needed dips. We ate inside to get a break from the car. Alas previous customers felt that cleaning away their own mess wasn’t for them and thus several tables were messy.

These guys were a little overwhelmed. Very well staffed but poorly managed

Don’t know how to listen to an order

Food was very slow to get to you

Why do I go ??? An item of food is always cold ( warm at best). Not cheap anymore , so might as well go elsewhere and get food cooked specifically for me . Bring back Wimpy !!

Popular busy restaurant, efficient drive through but also with outside tables. Separate delivery driver area. Local college can lead to busy times

One of the best McDonald's I've been to in over 45 year's. It's our Friday treat after picking up the youngest from school. I drive further to this Farnborough McDonald's as the one in Camberley town high street is full of teenagers acting like scumbags and the staff are not interested in the Camberley branch either.

Drive through closed and coned off at random times without warning.

Always busy, yet the food is never hot?? Why.

Ordered through just eat food too an hour to arrive and when I got it to eat it was cold tryed to ring and no answer I have asked for a refund because it was cold and I'm pregnant so not ideal eating cold meat

Never more than 1, evil place making the nation fat

Everytime I order a takeaway from this restaurant 99% of the time there are things missing or the food is stone cold. I think the staff there need re training or they just don't give a dam.

Amazing mc donalds messed up my order 2 times but in a good way i got an extra 6 box on nuggets both times

Quite good food however the food came wrong and it was due to an allergy which I would think they would take seriously.

Great place with free parking and summer tables for eating

Ice cream and milkshakes broken as usual

Bad timing, was full of college students on lunch break. Table staff assisted my invalid wife to find a free Table, while I ordered. Table Service is helpful.

Not usually a mcdonalds visitor, only when we're making trip back from London. It is one of the better ran branches, if not best in the south coast.

Went in drive thru. Had to park up and wait. When got home had totally wrong order.

McDonald’s Farnborough offers a solid fast food experience. The parking here is so good, which makes it super convenient to swing by for a quick bite. The service? Lightning fast—honestly, my burger was ready before I even had time to consider regretting my life choices. The food was typical McDonald's—hot, fresh, and exactly what you'd expect. Overall, it’s a great spot for a quick, hassle-free meal with plenty of parking for all those spontaneous McNugget emergencies!

Cold food staff rude not a present experience

Drive thru was super slow. Hope its not normally like that. Nice staff though

Reasonably quick drive through. Standard McDonald’s.

Food has been mediocre when we’ve visited during the day. Ordered a special edition latte and it tasted like a like warm regular latte. Advertised at 24 hour and I have never seen it open past 10pm. Needs a serious management rethink. McDonald’s food in general has gone off a cliff but this one seems particularly poor

Very busy but good service and hot food

So, I just wanted a cup of coffee. The space to order and collect items is cramped, and even with a few customers felt overcrowded . Placed my order, but there was no receipt with the order number. Luckily, I'd seen it on screen. There were few staff members, and their clear priority were the drive-through customers. I waited for some time with little movement on my order being completed, so I left.

Chicken wrap was really nice and good value for money

We had table service, which was great, and considering how busy it was, it didn't take long at all. It was so noisy but it was the children's summer holidays. I personally don't like the ordering system, I prefer to be personally served.

It McDonald's, you get what you get

Always super slow at this site, particularly at breakfast times. There's always someone with an order that's been messed up and there never seems to be enough staff.

MaccyDs. What's not to expect. McDs has lost touch with reality and everything is digital. Takes too long to get personal service. As a walk-in too often left waiting as it appears priority is given to delivery drivers and drive thru.

As per usual McDonald's is McDonald's you get what you expect

Very slow service. Waited over 30 minutes for two sausage and egg muffins. In the end I had to ask where my order was, apparently it takes 30 + minutes to do an order without cheese. So you would expect the order to be hot or warm at least. No chance!!! Whilst waiting I witnessed 4 people return their order. One women was given a flat bread completely empty when she had ordered flatbread with bacon and cheese. Such a poor level of standards. Poor quality control, long wait for orders and staff who don't seem to care. There are many places that offer breakfast, personally I won't be using this McDonald's again.

It’s McDonald’s, it’s exactly what you’d expect!

Not a great fan of McDonalds but it was ok. I just needed something to keep me going while shopping as I hadn't had breakfast, so ordered a cheese burger. I know it is basic and the price is kept low for a reason but all the while I was eating it, I knew there was nothing nutritious about it, it was just low grade fuel. On the whole it was nothing more, nothing less than I expected it to be, well maybe a little garnish inside might have been nice. I'm just glad my kids didn't grow up on a diet of McDonalds is all! Staff were great though.

Quick service and got order correct

Always busy and hard now to. Find somewhere to wait for your food

The first bloke that served me at the drive through was not very good at English. It took him a full 5 mins to take the order behind mine so I could pay. You need English speaking staff for the order taking job...

This restaurant has serious issues with processing orders. Items are repeatedly left out and don’t mean an apple pie or a dip…. The stuff is nice and polite, the place is clean but the orders are usually a bit messy.

electric atmosphere great food and friendly staff but I counted there was one left fry in my French fries then normal. disappointing

Took 30 minutes from when I placed my order in the restaurant to receiving my food.

So slow. I was the only person in there and still waited ages because the staff were more interested in chatting about their evening

Unable to get a simple order correct. Always have missing items. Very frustrating when you don't get what you pay for. Editing… went again yest… oh what a surprise they got my order wrong AGAIN! Incompetent staff, inability to listen, inability to make a simple order correctly… staff NEED changing

Slowest McDonald's ever. Been here 3 times and always have to wait over 10 minutes for my food as they're more focused on drive through than other customers. Avoid if you've got a life to get on with

We visit on occasion for a treat. Often busy, doesn't seen big enough or staffed appropriately for the volume of walk ins, drive through and online orders they receive which means the food often isn't 'fast'. More than once in the last year my order has not been correct (eg a modified burger request) or an item has been missing.

Usual McDonald's. Okay for a quick stop bite on a journey.

Can definitely say this is by far the most inconsistent and most incompetent McDonald’s about. I’m not sure whether it’s because I’ve had to call up after every order being wrong but they seem to be getting worse. Out of 5 items that were supposed to arrive only 2 arrived. Due to allergies we customise our items and everytime they have been wrong. All they can say is if you come back to the store we can replace your meal which really doesn’t help when it’s been ordered through the app in the first place

A rare visit. High tech ordering system worked well but the order number collection system wasn't being used consistently, if at all and relied on the staff calling out numbers, often indistinctly, as they were sensibly wearing face masks. Not too long to wait and the premises clean and modern but characterless, in my opinion.

Used the drive through, which was quick and efficient. The order was spot on with very little wait.

Missing Burger from meal on McDonald's app delivery. Call branch get told to contact Uber eats for a refund. Uber eats submit a refund for just the burger but only gave £2.65 back for a double quarter pounder with Cheese. No offer a redelivery or a refund of the whole meal or order. And they refused to refund delivery costs and service charges. Even after calling them to say £2.65 is not acceptable. Don't order on their app for delivery too much hassle.

Far from fast food anymore especially if you want to order at counter and pay cash

Drive through or eat in, there is an outdoor eating area too

Food is fine, but too many ricer boyz on the parking

Placed an order for collection through the app, turned up and confirmed I'd arrived and food was prepared fresh and hot , great service .

The food is not the same anymore. The new layout is awful. You have to wait for ages and no ones orders come at the same time. Absolute chaos 😳

Since 8 months stopped eating at Mcdonald. No way to finance and support mc donald, which has offered a " happy meal"to.israeli solders wich are responsible for the Genocidal and bombing gaza kids No moore McDonald. Better local shops☮️

Very good service polite clean friendly

Was good very polite young man served us

Beautiful location and quick service

Very clean place comparing to London branches . Flat white was nice strong flavour

Ups - they did it again. They're having issues with reading the orders. I had to return to the counter 3 times , because they constantly were adding pickles, mustard and onions to a custom cheese burger where all they were removed on order and just bacon added. Finally when I got what was ordered, the bun looked like flatbread. If not these mistakes, I would say that all workers are very nice, and gentle. Place is clean, but ordering machines don't give receipts - paper ran out and it looks nobody care. So it's good to remember the number. Taste of the food is fair (as for fast food), portion sizes are also okay, just that burger bun could be not that flat :) Since McDonalds decided to remove all playgrounds, and attractive decorations, it became more take-away than restaurant. However here we have tables outside in pretty nice scenery. So for that I give two additional stars for atmosphere.

Well situated fast food restaurant just outside Farnborough, very close to Frimley Hospital. Drive through available.

Undercooked chips, hamburger was dry, poorly made and sparce ingredients (spot the onions). The car park at night is way too small and the branch is all set up for delivery services and drive thru.

McDonald's is McDonald's. Average food but convenient. Service, what service? They hand you food, you leave. Atmosphere.. 6am it was pretty dead.

Congratulations you won the prize for the most dirtiest man toilet! Also waited 11 minutes for a bacon muffin

Thought I'd go get myself a McDonald's. Easy ordering, quick service, nice meal.

Quick easy food wasn't that hot tho after queuing in the drive thru for 15 minutes

it's like McDonald's - busy, but I like it because they have a drawing station for kids

Terrible as always i don't know why we keep coming here after waiting an absolute age we finally got an order that was missing items this seems to be a regular thing at the McDonald's

Very bad drive thru experience I'm a app member got 35000 points. Order a breakfast wrap at 8.47 on19th april and paid and waited for 7 mins for the food in car park waiting area. Asked the lady why it is so late for a single breakfast wrap. She mentioned there is no staff and if you want speak to our manager. Ridiculous. Chain like McDonald need to give info like this to public. Shambles

A mcflurry with a McDonald's meal is why I eat McDonald's, all too often its not available or taste like frozen ice at thid outlet,not sure if staff are trained how to make em or make em correctly