McDonald's in Epping Forest

The food was cold and no one from just eat does anything about it.

Are you guys joking around with me i waited 1 hour for my food and it was cold

Again, no condiments arrived. That's £1.20 over 2 orders. Just Eat NEVER refund. who keeps the money? Soggy fries without the dips that I paid for was a disappointing experience.

Food arrived over an hour late and was cold and missing items …

Ordered black coffee got creamy white. Yuk!!!

Our food order came on time however everything we ordered was completely stone cold. We were very disappointed. Considering it’s winter and very cold, why isn’t there something in place to ensure that our food reaches us still hot or at least warm enough to eat. There’s no point in arriving on time, if the food is not edible because it’s completely cold. At this point, I don’t know who is to blame, McDonalds or Just Eats.

Not received my food delivered to somewhere else

Cold food, missing free chicken nuggets for spending over £20, no Ketchup even though they were selected during order. Whole order went in the bin!!!!!

never recommend this place please don’t go to that place never they’re all dirty

It didn't cone with sauce I ordered sauce

last time I use the app always something missing. never get a refund poor

Was 45 mins late & driver phoned & cut off , kept messaging & calling to help find him. He just say at top of road & wouldn’t give my order . Didn’t receive untill 12.50 & food was cold & looked like been eaten , food then become un edible and my lunch break was over was unable to eat

Poor Courier was stuck at restaurant for a long time . What were the staff doing? Food was all cold - even the apple pie! The milkshakes were melted . Only one straw provided for two milkshakes , seriously??

Food was very cold!! Delivery time changed several times!! And items missing!!

Holy crap what a horrible location this site is on. The food was actually good. But the staff were miserable and I think I would be too if I had to put up with that location.

all good the food but missing two hash browns in the muffin deal and you can't say just those order items are missing if you buy the deal

Don’t usually complain, but each time I’ve ordered from McDonald’s the food is cold. I think it’s because they put the drinks next to the food little bit disappointing but delivery driver was really friendly.

Probably the worst experience I’ve had at a McDonalds anywhere in the world. It took well over a hour from the time I ordered my meal and when it arrived it was freezing and I had to throw it away. I’m never ordering from here again and I would like a full refund.

worst McDonald's in the world. rude employees.

Serve very slow especially in the morning

Family meal 2 Big Mac and chips missing

Good delivery time but food was cold

stone cold and hard despite living 2 mins away

always forget to put in one person's meal and sauces witch are paid for

Sauces we're not added (meant to have 4 included)

My food just been delivered and it’s stone cold can’t be eaten

The inside of the McDonald's was great and if anything was dirty the cleaner would clean it up instantly, the service is also great because staff always stay kind and finally food is alright because sometimes( like a 1% chance) get either my burger wrong but not removing everything I asked to be removed or the food items are missing but other than that 5 stars

Very disappointed. The staff is really bad. They speak to delivery drivers in really bad manner as if they are less human beings. Really disappointed

Food was stone cold and items missing

Order was cold. Drink was on its side in transit which resulted in having no drink?! I want a full refund

Paid for sauces and not one sauce I’ve paid for is my order so now eating dry food

food was terrible was cold and missing items

what a surprise missing food again

It wasn’t late it just took ages to get here as there was no driver, it took over 1 hour

The food was cold ans they gave me bacon for my burger and I dnt eat bacon.

I always have missing items and cold food. Never gona order again

hot chocolate everywhere and cold

ordered McDonald’s via just eat, and the order I received was incorrect. I went to the local branch, being Waltham Abbey, so they can help with my order. The label on the bag was my correct order, however the items received inside the bag were incorrect. I explained to your supervisor on shift that the items listed on the receipt (that was attached to the bag), doesn’t match to what is inside. Before I could even saying anything else, she said it’s not our fault you need to speak to the delivery provider. She then later explained that the driver must have taken the receipt off the bag and swapped them over. Your supervisor was finding any excuse, to not even help with my matter. I would seriously reconsider training your staff with customer service and people skills. I had no other option to ask for someone else Senior on shift, as I was getting no help, to which your assistant manager called Holly tried supporting with this. They offered me an orange juice, but no other items on the order. If you’re willing to give me part of the order, why not everything else. I have paid for a service that I didn’t receive, I wasn’t even offered a refund. Absolutely appalled by the way I was treated, will not be using McDonald’s ever again.

Hot chocolates spilt everywhere which made the bag split and ruined my meal, will not be ordering again if I don’t get some sort of reimbursement

Ordered £40 food to only receive nuggets and Oreo ice creams and to be told by driver nothing he can do absolutely a joke !!!

Got somebody else's order and most of my order did not arrive terribly slow food cold was thrown away

Every single time i order McDonald’s with just eat i never get no sauces despite leaving extra instructions as a reminder to double check order

Awful! Ordered 3 meals as a treat for the children, completely wrong order delivered. Not one item matched our order.

great delivery on time polite driver thank you

Food was all wrong and missing , there was no drinks left in the cups. They had all leaked an spiky everywhere. I just dont understand how they can always muck the order up , there’s always something missing , the chips are always less than half filled up and the drinks are always spilt. Something needs to happen as this is always an accruing thing. Will not be ordering no more next time I will have to go and get it.

Every time I order they miss something out. Missed a Big Mac out, never any straws. Always something missing.

After ages we sat at window waiting saw bike go past as seen on tracker. Then they messaged lost .had to direct back and aait outside food was cold

Went into the drive thru, was told I have to park. Car park is the worst. Stuck in the car park for literally an hour. Never come here.

Food was ok, but no sauces that I've been charged for and no sugar or milk for my hot drink!! Can't get the basics right, major let down

Food was stone cold chips were like eating cardboard

Really lovely guy, super early with delivery which I really appreciated. Thank you so much!!

food was cold chips were inedible like cardboard

My first experience was dissapointing.. the food came cold .. and late..

Freezing cold and Fanta was on its side and ended up covering half the food, soaked !!!!

Took 1 hour for food to arrive. Missed double cheeseburger and food stone cold.

Only ever go in because if you order your guaranteed to be let down

i think mcdonalds really need to have more quality and care in packing the food as it turns up as if its been thrown together with not a care in the world

Food looked like it had been eaten drinks spilled everywhere food was also cold

what's wrong the staff missing items yet again

food was fine, most of the drinks where completely spilled,

Delivered late and half the order was missing and the other half was wrong 😕

Toffee apple missing some food items very cold

It takes a very long time to get around the drive-through. Food is never ready, and they always ask you to park up and wait!

All items received and it was good to see missing items from my previous order I had a discount added to this order. But courier must have been driving crazy as the bag was soaking wet due to spillage of the large coke. which looked like the courier has taken some of my chips as the bag was ripped. food was Luke warm but at least it was all there. will McDs ever deliver milkshakes again! always seem unavailable annoying

Food was 2 hours late. There was no apology and no way to cancel order. I still had to pay delivery fee. Unacceptable.

Bad !!! All had to be put in the bin as too cold and hard to eat !!!

Not happy at, all the food is cold and the bag with the drinks and mc flurry in must have been thrown about because half of the coke has spilled, along with ice cream in the bag

I made an order at 18.30. Agyer several delivery time changes, and no update after 2hrs, I contacted Just Eat to investigate or return my money. Shortly after, i received the delivered update. THERE WAS NO DELIVERY AT MY ADDRESS!!!!

The delivery driver came into our garden without our consent.

Very happy with Delivery, would have been better if there was milk/sugar included with the teas and condiments with the food. But would happily order again.

courier couldn't find my address and so food wasn't very warm

Missing items again yet half the order near enough! This place is getting worse

Terrible service, ignorant staff, cold burger and fries

i ordered food around 11:16am, the delivery time extended to arrive at 1pm. Food was cold when delivered.

Best mc Donald's I've had in a very long time. Food was fresh and hot!

couriers need to check their messages

my mcdonald's was hot and delicious and the delivery gentleman was polite and friendly thankyou I would order again yummy thankyou again

Good Burgers, just what you need when you want a quick bite to eat. This is your standard UK McDonalds so you know what you will be getting. Will stop here again if passing by and need a bite to eat!

Food was cold and only got refunded £4 absolute joke

Nothing missing, hot and yummy food. Makes a change. Very happy! Thank you!

Took 2 hours from ordering. Disgrace

Why do we never get the sauces that we ordered, pay for this stuff, it a joke to be honest

took 9 piece chicken fillets, NO SAUCES.. AND cold fillets AND BARELY ANY FRIES, where are my 3 sauces at, ordered two medium drinks, half of each were SPILLED, like hello be glad i’m even buying from yall and you still managed to mess it up. how? idk u tell me☠️ bag soggy as a river go to kfc instead

received carbonated water with ice instead of vanilla shake

I never got my barbecue sauce with my meal or the barbecue sauce I ordered extra, and it’s not the first time it’s happened before it’s just not good enough

If you order online from this place you almost always have things missing. Add on top of that a sprinkle of food poisoning. We all suffered as a family from the latest order. That’s it for McDonald’s at this branch.

Nothing has been delivered. I would give zero stars

Sooo slow. Drive through very quiet but took ages. Told to park in the waiting bays which are all full. Also got order wrong.

Shocking over 1hr 40 mins and stone cold didn’t even speak

I placed an online order yesterday for 2 bacon rolls and a tea for my daughter for her half term treat, no such luck. Driver delivered 2 sausage and egg McMuffins sent them back called Uber received a refund. So I thought let’s give them another chance and successfully received two bacon rolls today with ketchup except one of the two bacon rolls had some other type of sauce, brown or barbecue not sure, was labelled ketchup but it wasn’t. Disappointing. I have had issues with this restaurant many times and glad the other restaurant has reopened but I can’t seem to be able to change restaurant for delivery.

The delivery didnt even come, the guy took my food and went offline and it said it was delivered. Appauling behaviour.

wrong order turned up refund required

Cold food items missing waited 20 minutes understaffed

Delivery excellent. I have loved Mac Donalds for over 40 years! Lettuce in Big Mac was off and brown. I could not drink the milk shake as It was off and tasted bad with a harsh stale taste of vanilla Fillet of Fish was great!

Polite & helpful delivery driver 😊

Courier could not find his way

Food was stone cold again. The flat bread was rock hard. It went straight in bin!

My order was wrong NO EGG XTRA SAUSAGE AND CHEESE.

Good was delivered almost cold and fries pack was 50% short of full. Worst McDonalds I know of .

took over na hour to come and it showed up cold