McDonald's in Greenwich

Great burgers and very fast service.

Every time I go there I wait 20 minutes for a meal its a joke

If you are curious about Pokémon cards. We bought 2 happy meals a week ago and 2 today. They are VERY repetitive. Buy in different McDonald’s at least

The service was average – nothing special.

You are left on your own devices. There is constant confusion amongst the personnel and the order was missing few items. There is one counter for the delivery and costumers.

Worse McDonald's ever. Service appalling staff so rude ,

Young gentleman taking payment clearly needs re training no care for customers talking to another colleague nothing related to work couldn't be bothered to take my order, in a professional manner. At:17:55 16/5/25

Atmosphere was dire. Had various customers complaining about the time of service and how long they’d been waiting for their orders. I was waiting to order and after 8 minutes was told they couldn’t accept orders through the tills. This was after I had to call into the kitchen to gain attention as EVERYONE including management just ignored me. After ordering, the cleaner told me I was unable to use the exit as she was in the middle of cleaning, with no wet floor signs or ‘cleaning in progress’ signs. Absolutely dire. As per, sub par performance from Mc Donald’s.

Chips under cooked and Luke warm Chips not crispy. Meat starting to have little taste

Very good service and staff. Thank you

Chips tasted like they were fried @ dawn. Strawberry shake was even worse.

Very slow service and burgers and chips just about lukewarm not good enough and not the first time. When you complain they don't care

Doesn't matter what you order you get parked up to wait 5mins to order and 8 mins waiting should convert whole car park to grilli parking bays as I witnessed lots of people waiting for orders... Everybody was parked up

While collecting a drive thru order today we requested to be supplied a missing Minecraft toy from a previous drive thru order as the Grandson was very disappointed when he got home. Was told at serving window that the manager would be needed to decide. Upon the managers arrival at the drive thru window I was asked for proof of purchase. We explained we don't have any "proof". We explained the toy was missing therefore no "proof" and why, as a customer, would we ask for such trivia. 2 pence worth of trivia. The duty manager got heated, on the attack, and refused to do the "customer" friendly, kiddie friendly thing. I was hoping the MacDonalds training program was a bit better than that. Don't complain people you won't get far.

We visited this McDonald’s right after watching the Minecraft movie, with my two kids full of excitement to get the collectible Minecraft toys in their Happy Meals. I made it crystal clear at the drive-through: we wanted the Minecraft toys, and two cheeseburgers with only ketchup. What followed was just unacceptable. First, they asked us to wait in the car park—for what reason, I have no idea, as they didn’t seem particularly busy. After waiting several minutes, the order was finally brought out. We took it home, hoping to let our kids enjoy the unboxing experience peacefully… and it turned into a disaster. The cheeseburgers were completely wrong—loaded with onions and gherkins, even though I had specifically asked for ketchup only. One Happy Meal only had two chicken nuggets. And the worst part? No Minecraft toys. Instead, we got two useless books. No explanation. No warning. If they had run out of toys, why wasn’t I told when placing the order? A simple heads-up would’ve allowed me to choose whether or not to go through with it. Instead, we were misled, made to wait, and left with disappointed, upset children who didn’t even get to eat. We made a special trip for this, wasted time, money, and left with nothing but frustration. This level of negligence and lack of basic customer service is beyond disappointing—it’s outrageous.

Missing 9 nuggets 2 cheeseburgers And when he handed me the completely wrong order the worker started scratching his bum cheeks

Twice in a row I’ve gone through the drive through and not been given the correct food without apology from the staff

Best drive thru and always have chocolate milkshake

Been here 4 times recently! It's 50/50 if milkshakes are on but it's a better gamble than any other local drive through recently! Lost one star as I come out for a milkshake and don't get one :( but staff are polite and good quick service regardless

Absolutely ridiculous, we ordered Meals and we recieved wrong orderes missing items and called up very rude staff absolutely horrible shame on you! never ever will go there again as i am a local and was a regular customer

I gave it a 3 rating because it's my local mcdonalds, and whenever I order for delivery, they always seem to leave something out. Eating in has been that bad 🤭

Nothing wrong with the food. However the place is full of feral children.

They really don’t understand what is “fast food” is. Had 15 min break, ordered only one small thing, never got my order and left.

Given the wrong order at drive im window. Guys were not on the ball at all.

Nice place,well parking and drive thru ......

Just don't use this place,worst is an understatement.

This McDonald’s regularly either misses an item that you have paid for or makes you park up for 15-20 minutes for a drive thru order. Every time I go there it’s never easy quick food either having to go inside as the food is taking forever as they have made you park up for a small order or just having to go inside in the first place to avoid the drive thru parking up situation. Missing items in your order is poor enough once but for it to happen time and time again is frustrating!

Enjoyed the breakfast, service was fast and atmosphere was quiet.

It's McDonald's what more can I say?

Missing items and super poor quality food on multiple occasions,

Rude staff 2 orders in a month and the order is not complete AGAIN rang the branch whoever I spoke to was extremely rude! Incompetent staff incompetent drivers!

Very quick service even though it's busy, cozy and nice if you are with a big group, clean bathrooms but the food was burnt

Was told after food arrived that part of order was not avaliable and then refused to substitute it for something else

Open 24hours and have one of the best deals within the South East area. Based on my experience the service was good and the hot was hot. I had a BBQ Ranch meal with a medium drink and they did perform. Inside is neat and today also.

Staff were lovely, we popped in on Christmas eve on way home and they were super happy wished everyone a good Christmas and also gave out balloons to the kids which my boy loved

This latenight and should have been a drive thru but as so often had to park up. Very slow and the place was busy.

Sometimes good and sometimes bad. The service is great though.

Embarrassingly incompetent staff that literally throw food in a bag for you, along with a bad attitude. Seriously McDonald’s you should be utterly embarrassed by the standards here.

Drive thru service very food ,Totally Grinning about the Grimace Shake !

Half the ingredients missing in the Mc Crispy, after parking up & waiting 10 minutes while drivers behind kept beeping there horns. Won't be visiting again

Never hot food, even eating it there! The staff are incredibly rude, including some barely old enough floor managers!! They just Don't care!!! The waiting tines are beyond ridiculous and if you have a special order, it's never done correctly! Shame!

Never have milkshakes. Too lazy to service the machine. Better off going to the high street

Stopped by here en route to Canterbury. Packed and lovely!

Super low customer service and cold 🥶 food ❌🚫❌🚫❌❌🚫🤮🤮🤮🤮🤮🤮🚫❌🚫❌❌❌🚫🚫

Lengthy delays to get our order. Full of rough people both in the restaurant as well as in the car park. To avoid at all costs.

My husband got severe food poisoning after eating at McDonald’s, nearly sending him to the hospital. This is completely unacceptable. Food safety should be your top priority, and this incident shows a serious failure.

Got assaulted with knuckle dusters when I refused to give over my wallet to a customer

Awful service, place a mess, I won’t be back

stiffed with a parking fine and as the staff kindly pointed out. not their problem

Classic McDonald's which is Excellant Drive Thru.

Don’t know why the service in this place is always extremely slow.

There is no a single delivery that order comes complete. Always missing something. Really bad service.

Waiting 16 minutes for a burger is way too long for a fast food place. The whole point of this is for it to be fast

No hot drinks at breakfast & 20minute wait

Had to wait for more than 25mins to collect the order. I had to ask few times before it was even served. Will think about returning to the McDonalds again.

My first and hopefully last experience in McDonald's. Nothing specific about this place, staff were hardworking. McDonald's food is not delicious. It's not worth the money you pay.

A good modern McDonald’s which was clean and tidy. I went for breakfast and it was not busy there but had to wait quite a long time for a small order. Not great service but the food and drink was ok.

Unbelievably rude staff on the window and service is dysfunctional. Never seen so many cars waiting after the drive thru with people having to get out and walk into the restaurant after more than 20mins waiting for food. Topper is staff arguing in front of customers

Slow service, and they forgot to give me the sauce for the cheese bites. Mc donnalds to me is no longer a fast food chain.

One of the slowest drive through in the country

I ordered from just eat, I had 3 of my items missing and a coke that was less then half full as they did not put an extra lid on it, which then spilled everyone all over the mcflurrys that i had got and all over the bag as it is pissing wet though.Why does mcdonald's always seem to get nothing right. This place is becoming an absolute joke.

Clean and tidy. Staff were friendly.

All staffs are good and this can be the best mc donalds I ve been to

Ordered delivery Saturday 23rd November delivery half hour late food was stone cold wanted book got toy bag was soaking wet ordered from eltham Yorkshire Grey McDonald's

Imaging ordering a meal for the family, for whatever reasons, and every time you do that, half of the order is missing. TF?

ABSOLUTELY HORRIBLE!!! Never in my life going to this mcdonald’s. bad staff, rude manager, can’t even do your order right. i paid for two new toffee apple pies, and as i got the order no two apple or any sauces. The staff is very lazy. Could afford about a hundred of them but the staff are too stupid to even look at the order correctly, but it’s a principle to ask for it, then i get asked for a receipt, which is fair point but who wants to keep the receipt for a quick fast food. Honestly don’t go to this place as i harshly don’t recommend as it’s not the first time now. They will definitely ruin your order and take long to do it!!!🤬😡

I bought a Carmel latte and it was just like warm milk.... No coffee, no Carmel and no cream. Premises clean

The worst Mc Donald’s I know but it’s the one closest to my house unfortunately… My reasons are: Incredibly long waiting times if using Uber. Staff are always in a bad mood and hate the job. For their own convenience they re-fry nuggets and fries to save time disregarding the customers as I’ve had to eat nasty stale overcooked nuggets and fries many times since I’ve already paid inflated prices for it… The one in Eltham High street is slightly better and is 1 min away by car go there instead. Whoever manages this branch needs to be replaced asap.

Great experience and good service

Poor service. staff walking past people pretending to be busy

The 5 Pound Meal Deal cost me actually £5.12, despite the TV advert, but the worst are the Fries! So salty that they were barely edible! Also there were several kinds of dip including sweet-and-sour, barbeque and plenty of ketchup available, yet no mayonnaise! Why is that? Not everyone likes to smother their Fries in ketchup! Although menu items like Fillet-o-Fish and Chicken Mayo contain mayonnaise, customers cannot get mayonnaise to accompany their meals. The staff were quite indignant when I asked for a portion of mayonnaise to accompany my meal! I also asked for low salt Fries, but was told that they are all the same. Not customer friendly, just arbitrarily selling the same food to all customers, no matter their wishes or dietary requirements! In other fast food establishments customers are able to get what they order. I have recently returned from Canada, where you are able to order your burger just how you like it.

If I could give 0 rating I would like. To say? Poor customer service for cold food. It's supposed to be hot food and fast. Neither applies to this restaurant

Some of the staff at this particular McDonald’s have got really bad attitudes and when drinks come out half full and you ask for them to be topped up they argue with you about it

The young lady at the order spot helped me get a meal deal . I am grateful for people like her

At 10:02 on 25th Oct 24, the lady at the 2nd window was calling everyone “Hello lovely” . She was smiling, she was very kind! Tall white lady. Such a positive lady!! She needs to stay there! What an absolute gem

Nice place. Friendly staff. Plenty of seating may have been area upstairs, not sure. Toilets were clean.

Was made to wait over 10 mins for some fries wow

Worlds rubbish store is westhorne avenue all young staff play in kitchen very rude to customers all time something missing head office need check with management& kitchen cctv footage 0/0 service ,never pack properly really bad experience all the time 👎👎👎👎👎👎👎👎👎👎👎😖😖😖😡

Looked clean enuf,,,,don't eat their "food" but coffee is reasonable price and has some taste to it.

Very slow and no customer service apart from the lady cleaning up . Filet of fish wasn't cooked properly and chips over cooked .

Wanted to pay at the till but totally ignored so ended up leaving

First and foremost, I would like to say congratulations, McDonald. The Football Association Community Partner. The FA & McDonald's, who have invested so much money into football/soccer development strategy agenda since more than 20 years ago plus ever known. McDonald, my experience the place at Eltham Road, SE9, Westbourne Avenue, and the location is always busy pedestrian crossing on both sides of the road. Date: Saturday 20th April 2024 Whilst on my way to Middle Park Avenue, Cray Valley PM F.C Badgers Sports Ground, Eltham SE9 5HP. Saw Cray Valley PM F.C 4- 2 Burgess Hill, Isthmian South East, Non League Division One. My last visit to Badgers Sports Ground. McDonald people peeps in abundance 3 Pedestrian 🚶‍♀️ crossing very interesting. I didn't dine in, take out, or get delivery. I have never entered the McDonald main entrance to gain access inside the property. I guess that there would have been access for people with disabilities and, Wheel chairs etc. No disrespect, but I don't know the prices for the food or drink atmosphere and the place always busy. I'm in control of my livity when it comes to eating out. I didn't get anything to eat. I didn't spend any money. I am unable to recommend any types of dishes. Dates: Friday & Saturday 11,12, or October 2024 👀Whilst on my way to Cray Valley PM FC Badgers Sports & Social Club. McDonald: Busy pedestrian crossing 🚸 and driving 🚗 through location, it's called for moments of concentration getting from Eltham Road to Middle Park Avenue SE9 5HP 🚸👀🙏👀

Its a McDonald's you know what you're getting ... 🤷🏽‍♂️ Food took ages and didn't have any milkshakes or McFlurrys

Worst Mc Donalds I ever been ,recently the food was cold ,long wait and incorrect food received,I would say that

It was closed only Driveway option !!!

Food is bland and chips are normally cold service is slow at best as for the atmosphere is ok but has too many school kids being loud so you can't hear yourself think

So slow! Drive thru is better, don’t go inside

Waiting for almost 20 min in nit busy time for kids meal

Order a triple cheeseburger and got a double wrapped in a triple wrapper.. bloody joke.

Great service for a drive through. Friendly staff

Very bad service, no education, employees without the due preparation, managers only know how to cancel, they don't know how to solve anything, they deliver cold food, drink only water, the employees will all work in a bad mood.

The worst McDonald branch ever. Food quality is always sub par. Staff are uninterested always standing around chatting (no wonder orders are always wrong) I waited 25 mins yesterday for a mchicken sandwich meal because no one could be bothered to pay attention. All staff looked soo confused. Eltham up the road. Better go there

Drive-through attendants are fast meals are warm and tasty

Really quite poor here. Based on two recent visits to this restaurant, both mediocre, I would recommend going elsewhere. On Saturday I wanted to order the breakfast deal - McMuffin and hot drink - for £2.79, and so I went through the drive-through here. Woman tried charging me £5.79 for the Meal! Then claimed the Deal was only available via the MyMcDonald’s app - even though I have ordered it at least 10 times through the drive-through previously. She then rudely ignored me and stopped responding. I duly gave up and went inside, ordering the £2.79 breakfast deal with no problem over the counter! The next day, a Sunday morning, I went in and reordered the same thing. Despite there being only two customers in store, being myself and one other workman, it took over 10 minutes for the food to materialise. To add insult to injury, the McMuffin was rock hard and stale. Various staff milling about and doing nothing.

Fast service and easy vehicle access. I had to ask for serviettes, otherwise it would have been 5 stars.

Customer service just does not exist, food sits on the side bagged up away from the heat lamps, over 35 minute wait for food when restaurant very quiet.

If I could give -5 I would. This is the worse McDonald’s in southeast London. Items are ALWAYS missing, cold food and they just act careless about everything. The whole staff need proper training because I doubt actual McDonalds standards are being followed. If you order from an app GOOD LUCK! they always take long and they always missing vital parts of the meal. I’ve had more refunds then actual meals form them. They need better management & more training clearly.

This seems to happen everytime lately

Past four times I’ve collected/ordered from here, there has been missing items from the order. It’s really not hard to put items in a bag. Ridiculous.

Got my order wrong but didn't realise till I was already driving home