McDonald's in Wigan

Ordered breakfast this morning hash brown's were over cooked and no straw with drink, order again no straws and big mac looked like it had been thrown about before being put in its box

Spent about £20 for two Luke warm burgers, sent both fries back as they were cold after waiting over 10 minutes. Struggled to find a clean table to sit at so cleaned one myself. No tomato sauce in the dispenser and when I asked for napkins/serviettes, I was told there was bone left in the establishment. WHAT A JOKE !

Staff are just useless to be honest. Just stand around chatting not doing much, especially at night. They always forget sauces, even the ones you pay. Just full of young kids working who don’t give a shit. What can you expect

Always dirty never clean bins overflowing, Foods cold, and wrong

Sat at the drive through for ages, eventually got through and home with our order to find chips were cold and the order wasn't correct. Rang but no answer.....

Avoid drive-through at busy times. Very limited on parking spaces. Was asked to park up but nowhere to park because of online pickups. Ended up parking in Sainsbury's and walking over to get my drive through which makes it pointless.

Food was good pitty saddle retail park is not the same

The worst Macdonald's we've ever had, service was terrible, it was chaotic, I was given the wrong order and the fries had been put it the bag upside down so where everywhere, spoke to someone who's attitude was awful. My sons burger was a mess and everything was stone cold. Won't be going again in a hurry.

Servis is bad. Neva got fraps milkshakes

This McDonald's has a lot of road traffic using the drive through as it's close to the motorway junction, food can take a little longer to come but not as bad as saddle junction maccies, usually decent I've had a few wraps that have been really nice so 4 stars

They NEVER give you the sauces ordered when making a delivery. Food is often cold when delivered too and can take absolutely ages!

Not really my scene more for the grandchildren

Vezi disgusting with the drive true excellence! The people are not friendly and try to make me go and order on instead because they don’t understand unless you speak perfectly English! An order please full of racism!

Food was great, queue was huge with a McDonald's been closed nearby, Queue may of been shorter if a member of staff near the serving window wasn't on WhatsApp 🤔

Waited 25 minutes this morning sat like a lemon in the drive thru, 5:05am and all I wanted was two jam muffins and a coke! No apologies nothing! Absolute shambles. How can a restaurant with such a low rating score still attract customers!!

Took 20 Minutes for chips and a McFlurry Also got my order wrong

Usually from our house Uber eats selects stonecross, ordered from there the past 10 times or so not a single issue. When I went to order on Uber eats before and it selected Marus bridge for me I said to my mrs that’s gonna be half our order missing then, and of course I was right, useless worst McDonald’s in the country.

Something missing from every order, will not order from here again

Order incorrect AGAIN, but hey, I've got used to it now. So putting that aside. Food great as usual.

These types of establishments are suitable for individuals who have a preference for unhealthy fast food. The quality and quantity provided are minimal. With an additional small amount of cost, one can acquire better quality, quantity, and more suitable options elsewhere.

Just went thru drive thru so cant rate atmosphere food and service above avg but not 5 stars

Just a strawberry milkshake but great

What you expect from McDonald's nothing special but a easy option when you need a quick food fix for the family.

Drive throu experience, Everything as it should be. Quick and friendly service. The McDonald's app makes your experience more easier and rewarding.

This McDonald's was tidy and clean. Staff were wiping down tables and moving rubbish as soon as tables became free. Shoutout to Stephen for doing a fantastic job, he offered my son some colouring activities to keep him entertained and once we had finished our food offered to move our rubbish for us so we didn't have to do it ourselves. We had no issues with our order and the food came quickly. We visited on a Saturday afternoon and it was fairly quiet compared to other McDonald's that I had visited at a similar which was a nice change.

McDonald's has really gone down hill, deliveries they always get wrong like every single delivery, food has always been average. Far better McDonald's in Wigan than this one, also this is a franchise which will cost you more than other McDonald's in and around Wigan.

Very disappointed , 30+ minutes to get three cheeseburgers to freeze and when arrived was stone cold !! Will not be going to any McDonald's again very disappointed 😤

Stopped off a cold drink and chillax 😜

Quality of foods has deteriorated, although the price has gone up. Staff made a few mistakes.

Never been to a McDonald's in my life and don't intend to

Worst macdonalds in Wigan. Rude staff .Rasist talke with us rudly. Disgusting rubish dirty every where ..staff don't have experience to serve and disrespect customer ..how they have 5 in hiyogen I don't trust them .mabye the hiyogen manger get free food for the five in hiyogen.long wait when the staff talk with each other and ignore you .dont care and when you ask they gonna be rude ..how i ask ?? I don't trust rate hiyogen healthy and sefty any more zero service ....... rubish Tolite discusting...

Nearly always mess up your order and they seems like they can’t even be arsed. Returned a happy meal tonight that they’d somehow missed half of the items from and was ignored for several minutes despite being the only person there, before being asked if I’ve been seen to (opened happy meal and milkshake in front of me not a big enough clue?). Only after this young lad was replacing my kid’s meal did a “Manager” come over. Offered a measly “McFlurry or something” for my inconvenience and after I politely declined it was left at that. Almost as if it was the only thing they could offer to make things up. Maybe it usually works and she didn’t know what to say or do to me refusing this kind offer? Or maybe it’s because them messing up orders is such a regular occurrence that they can’t even be arsed anymore. Unfortunately this is a regular occurrence. I could forgive mistakes being made if the customer service was ok but it’s just poor. By far the worst McDonalds I’ve ever been to. Avoid, there’s plenty of other McDonalds restaurants in the area if you really want to eat there.

Missing food For the order . They didn’t put everything in the bag.

Took over half an hour for me to get my order, and it wasn’t even a busy night it was quite quiet, very disappointed

Simply put... Marus Bridge McDonalds is over-stretching itself. The restaurant simply isn’t big enough to accommodate Walk-in customers, Drive Thru, and the countless Delivery companies that come to collect orders. I very rarely use this branch any more, as the problem has been on-going since COVID. Tonight, I decided to give it another go, as I needed to go to the nearby Sainsbury's store anyway. Wish I hadn't now... Queue inside the restaurant was ridiculous, because staff were too busy readying delivery orders (not their fault, the poor buggers in there are trying to do 4 things at once). Whilst I was in there (which was roughly 25 minutes) there was at least 7 delivery drivers in waiting for their orders. End result for everyone is... Cold Food and Incorrect Orders. Tonight, my food was luke warm (cold, by the time I got home) & I was missing Mozzarella Balls from my order. Safe to say, I won't be going back any time soon...

Usual state of play for McDs these days, order, wait ages, check order, go in and get what you actually ordered because they've got it wrong. Never ever been here without them leaving something out.

Same as most McDonald's no milkshakes, food cold and over cooked

How is a 24/7 McDonald’s with the doors open not open?

Clearly being ignored by the lazy staff as tried phoning 5 times, late night order as we was a bit hungry and the quality of what we got given is just an absolute joke! Just Eat driver was so apologetic for it being 20-25 minutes late as he explained that some staff was just sat around doing nothing and some tidying up and he also stated they clearly couldnt be bothered to cook and it deffinately shows with what we got given! I will be ringing up first thing in the morning to speak to a manager and i will be making a trip down so the whole meals can be re-done! Ordered McCrispy and got given a McSpicy (my partner does not like spicy food!), 2x Chicken Mayos (1 without lettuce) both had the smallest dot of mayonaise and the one with lettuce (didnt look like lettuce, looked like weeds from a garden!) looked like it seen far better days, smalls fries clearly thrown into the bag as the packet was empty and all the fries all over the bottom of the bag, medium fries soggy so literallt all main food was not edible and the way the chicken and the buns felt i wouldnt of risked consuming it! Only thing that was salvaged was the bottle of water, coffee, fruit shoot and oreo mcflurry. I really dont know how mcdonalds is even still in business cause all they ever seem to do is give wrong food items, not cook it properly or you are missing items. I think its time to either shut shop completely or hire new staff who are willing to do the job and not laze around on night shift. Like i said tried ringing 5 times and got completely ignored so obviously incapable to answer the phone aswell as cook!

Usually good food etc but there milkshakes are allways off the menu

I’ve just had to wait twenty minutes for my Mac Donald’s while delivery services were served constantly before me awful service

they cannot cope with the amount of delivery drivers, they also prioritise delivery drivers over actual customers. there needs to be two separate queues because today was ridiculous. laura/lauren was seeking people with kids out and speeding running their orders which i thought was nice. There were staff members telling uber drivers that "Ethan has no management skills" While i agree with him, probably shouldn't be shouted across a busy restaurant. it was a shambles and i would avoidd this branch like the plague and tell the staff to quit, lifes too short to be spending your time in there, it looked like hell on earth. raised you a star for food cause the chips were really hot, so well done for that, i suppose.

I go here almost everyday for my neighbours. I order alot to be fair. So, waiting is somewhat a thing for me there. However, waiting on an order that only consisted of 3 burgers and being told to go park up as they're waiting on 1 for me lol like, you've cooked 2 of them why not the 3rd? There's rats everywhere around the building. Food rubbed into the path, not washed away and just left there in the blistering english heat we've had.. I don't eat from this particular restaurant (if you can call it that)

The place was discusting, yes it was a hot day (26*) but the place was a state. Bins overloaded, food on the floor, tables dirty, had to clean sauce off the table on our own

tried to order a cheeseburger didnt have it tried ordering chicken selects didnt have that very unsatified

Food was spot on. No ice cream machine thou. Boooo

Haven't been for awhile butis as popular as ever

ordered through uber and order was entirely wrong. ordered a double bacon muffin meal and a mighty muffin meal with no ketchup. what did i receive? a double sausage muffin meal and a mighty muffin meal WITH ketchup. we didn’t even get our extra hashbrowns. utterly disgusting. how someone can mess up that badly is truly beyond me. it’s almost like the order isn’t written clearly on a screen for you to pack. would not recommend revisiting this establishment unless you don’t want to receive what you ordered.

Quick service. Tasty food as you'd expect. But toilet was absolutely disgusting. Don't they clean there at all?? Makes you wonder how healthy the food actually is!

Staff were really pleasant service was excellent

Ordered from Mac Donald's app half the order missing told to call just eat told by just eat call Mac Donald's who said nothing they can do £27 down 4 unhappy Grandchildren

Food always cold never have milkshakes available

My daughter used the drive through today at the Wigan Marus Bridge branch. She ordered for the whole family had to wait in the car park for order to be completed. When she arrived back at our home a cheese burger which we had been charged for was missing. As usual there was no milkshakes available.

Ordered food on the app, Uber eats bring half the order the other half missing!! Uber don't want to know neither will MacDonalds. Will never order from MacDonalds again or use Uber eats.

Overtaken by ignorant delivery drivers Older staff are ignorant, young staff are smiling and chatty

Purity busy but good service and got served in 9 minutes way to go

Ordered a maccies Breakfast and the coffee tasted like cigarette ash. Must clean the coffee machine!

McDonald's is now totally impersonal, you walk into a weird waiting room with a hole in the wall where you wait in line for a random employee to appear who cites a number. Order on your mobile or else I'm afraid 😣

Staff miserable couldn't even be bothered to tell us our order was ready, sat there for 10 mins going cold asked for sauces got ignored. Saying it's busy not even 10 people eating in what a joke

What can you say its mcdonald's you know what you get sometimes it's good sometimes it isn't, sometimes ur food comes hot other times it doesn't, this time it came hot lol

20 mins waited in car after drive through. Went in to be told they forgot about it

Well it's what you would expect

Ordered from uber. Took an hour to deliver (I live 2 miles away), when it arrived my order wasn't even there and they had forgot it. The other food we had was cold and undercooked.

First time ever I have received a burger that looks like it dose on the pictures and hot too. Only a quick visit on lunch break but impressed with my food

They nearly always get the order wrong. You should always check before you drive off, even if it feels cheeky.

Just your usual McDonalds but very small and can get packed quickly

Food was cold but the service was shocking !!!! Waited on car park for food for 20 mins and it was still cold when it finally came out .

Never put your sauce in with deliveries. 20 dry nuggets… Good work

Every order is wrong here , you have to pull up and park for small orders . Please check your orders before you leave

Food is always cold 🥶 even when they ask you to park up .

'Treated' the kids to a breakfast. Arrived 30min late ( driver apologised). On opening, had 2 flat whites instead of Cappuccino, missing sausage & egg roll, missing pineapple stick. Why I order from here beats me. Only myself to blame I suppose but this place really should re-staff or re- train. Worse one in the area.

Collect order-its a nice little McDonald's sometimes the service is slower but the staff are really friendly and helpful

Went thru drive thru ordered PLAIN chicken mayo got home it wasnt If your staff cant get work under pressure find some who can

Worst Mcdonalds I have ever used. Drive through always make you park up and wait, orders usually missing items, very unhelpful in resolving issues. Avoid.

The staff here REGULARLY undercut us on food. 8 nuggets in a 9 nugget box, 18 nuggets in a 20 nugget box, no salt on fries, not enough fries in the box. You need to sort it out. Because it's every time we eat from here.

Stopped at the drive through for coffee, 2 Latte and a black coffee. All tasted like washing up liquid. Bad :(

Food was cold n no salt service was bad didn't get a toy in me nieces happy meal staff ignorant dancing with music on full blast just and its very small

Usual food from this type of fast food establishment, but would check your order when going through the drive through.

No salt on fries Fries cold Checken nuggets only just warm not fresh No sauces for share box of nuggets Not a McDonald's I relish visiting it's always the same I live less than a mile away and wouldn't visit again it's been like this far too many times in the past... Overpriced trash!!

Driver and staff didn't give me the order I requested. Food is often cold. Lukewarm at best. (My delivery experience). I won't be going there again. Feel robbed. Sorry. Instead I was just given the burger I redeemed through the app and my fries. That's it. Someone should be sacked for this. Wouldn't even give me a refund the f?? Nothing but robbery this is. I don't recommend anyone using the delivery app. I hope the manager is ashamed. Drivers are useless. Only one that I know who seems to be good. She's good. But every other Uber eat or whatever they are. The drivers don't give a damn. They walk off without even checking you have everything????? They rush off and that's it. Not even a look in the eye. I tried reporting this to McDonald's and ubereats. They're utterly useless. No one is taking responsibility. Shameful!!

Very busy restaurant but got there eventually.

Worst meal ever stone cold ordered food on McDonald App at 4.40pm got Food at 7.15.pm . Rang store to complain and was I had ordered the food on incorrect App I used the McDonald app so how was this incorrect. Also told they could give me a refund or have a new delivery. If want to get a refund I had to use the App tried this but there was 2 digits missing of my receipt. So I rang store again to be told they could not help me . So I got a lift and took the food back where I told again that I used the incorrect app (MCDONALD APP) also my food had sat on a shelf for over an hour waiting for a uber driver to collect. They have no things in place to monitor food left on the self going cold . I asked for a refund which I got in the end . Good idea not to order food from this restaurant if you want hot or warm food . ☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️

Every other time you go to marus Bridge mcdonalds, they miss stuff off your order, it's ridiculous

Poor meal today. The fries were overcooked and hard, burger wasn’t hot, McFlurry was missing its sauce and no tomato sauce with cheese bites. This restaurant is not great. Sort it out. It’s not difficult.

Went for a quick snack, but never going again. The burgers were cold dry and just awful. The chicken nuggets tasted like they had been reheated Didn't have time to take to take it back. This place had gone downhill since the last visit, or it could be hit and miss if you get good hot food.

Very busy ,had to que a while ,rubbish left on tables,toilets were disgusting had difficulty getting out of the car park as people were parking everywhere

every 2nd order I place always has 1 or 2 items missing foods look warm by time I get home (2min drive away )seems there to busy to check orders .stuffing food all in one bag you can't close either would avoid fed up having to go bk to get missing parts of order avoid at all cost

Great comfort food sat in car so great atmosphere lol

Tia was so friendly at marus bridge and our order was all there

In a world of ever diminishing customer service and poor quality food, this McDonald’s retains a high standard for both. Not like Stone Cross McDonalds where they pretend their tills are down all the time.

Called in to get the new Cheese Philly stack burger that's advertised but they didn't have any. Had a Chicken burger which was OK but expensive at over £6 just for the burger. Not good value. The fries were actually hot which did surprise me. First time in a long time I've had hot fries at a Maccies. Staff were friendly enough.

Took forever to get food and then it was cold. Absolute shambles

As good as McDonald's gets really. I'm not a big fan of the food but sometimes it's just convenient. One thing that outstand here that i noticed though was the staff they were exceptional. Very friendly, polite and professional. I have been in places like this and normally staff walk around with their heads down and moral seems low.. here it seemed as though everyone was happy . Probably because down to good management who treat staff properly. Atmosphere as usual dull and clinical.. put some music on and get some proper furniture and better decor. Toilets very unhigenic as I usually expect ina McDonald's

Revamp has updated the restaurant but the pickup situation needs to be looked at again although table service is a good idea

Twice is two weeks food order completely wrong - entire order first occasion , this evening food included bun despite label on box and order confirming NO bun - entire meal binned as it was for person who is coeliac ( GF) Avoid at all costs.

Slow slow slow, no effort in puting a burger together

Slow staff who made it really obvious they didnt want to be there Update. 5years later and still the same rude staff. Who can't get your order right. Called up told me it wasn't their problem and to contact delivery company. I ordered through the McDonald's app.

Got food rong but did fix it xx

I drive to the one near Tesco’s in Wigan now. This Mc Donald’s is incapable of severing a hot burger. Not sure if there stacking burgers or just putting fridge cold cheese straight on the burger. Also they don’t know how to wrap the burger’s there always hanging out of the rapper when collected from the drive through.

Poor service, food cold and not the first time