McDonald's in Hounslow

in a local center where there are many people who want to serve a place inside McDonald's there is not much place to sit I was thinking why don't you have an extra spacious floor where everyone wants to have a seat at the table,just like the other local centers like Hounslow, Staines etc

Got served my Ash through the drive thru and they were absolutely rude and blunt, disrupted me after asking me what I would like to order. No customer service and practically chucked the card reader at us. No manners nothing. Can’t believe they are the face of McDonald’s.

Smooth process through the drive through, staff were nice and friendly, with Ruben ensuring I got everything I ordered and had it served quickly

Full of people eating chips and nuggets. 😆😜

It's nice restaurants for quick bite. It's small but enough space .

Very busy restaurant. Had wrap of the day.

Went for the double Big Mac lunch.Spacious parking, good customer service.

The wait for food is abysmally slow due to the priority that delivery drivers seemingly get. You should not be offering a delivery service on top of a restaurant / drive through when it's clear the capacity isn't there to do so...

I bought sauce. I paid for it. But when I got home, there was no sauce in it. They are very attentive. 17.10.24

The food was stone cold when it arrived he switched his phone off as he left the restaurant so you could t track him! The delivery time got later and later! Rubbish

why on earth do I keep having to give codes to get the food I paid for. it's ridiculous

Good cold and tasteless. Delivery time kept changing - ended up 25 minutes later than first stated. Very poor service. Didn’t order cold food but got it. Must of been delivered in a convertible!

When placing order it said 30 minutes and it arrived almost a hour later, by the time it came the chips were freezing cold and the burgers was luke warm which was not enjoyable and we had to re heat it in the microwave. It was horrible

Took 15 minutes to receive a small order of a wrap + drink because "there is only 1 coffee machine working". You need to put up signs if there is only 1 coffee machine so the customer can make an informed decision whether to waste their time or not. Common sense is lacking with management in this location.

driver never delivered! absolutely rude and lazy driver

Food cold milkshakes leaked proper mess thought driver was rude too

Order so much from just eat but still always run into issues of missing food. Embarrassing

My food was freezing cold couldn’t eat it was really cold

Just cancelled order via JustEat, no phone call, no explanation - when it was already delivery time. I called them to enquire, but of course, no answer. Great customer service 👏

Teenagers and young adults hang out here outside the store making it difficult for young children and families to step in to the store. Very shady all the time.

Food was extremely delayed and cold

Driver refused to use my buzzer and forced me to come down and collect my food

My drink was spilling out the bag and the deliver toke it out the bag said here u go the food bag was wet and so was some of my nuggets

My food was cold and out of three drink I only got 1/4 in one and two 1/2s due to the driver throwing the bags around. There was more drink in the bag then in the cups.

My drink was missing and my source

Ordered through just eats meal wasn't even delivered, but showed delivered, Macdonald's in Feltham didn't want to know saying once it leaves the restaurant it's nothing to do with them, so it seems they're not bothered with getting bad reviews, plus they never answer the phone to scared incase it's someone complaining.

OVER HALF THE FOOD MISSING FROM ORDER SND STILL WAITING ON IT TO BE SORTED

Sent medium drink and medium fries in a large box. Should’ve been a large meal.

Food was cold and not received all my sauce.

watched on the tracker as he went to all these different places over an hour, by the time we got food it was cold delivery driver was rude walked away from me when I asked what I should do so rude, went into Macdonald's they were just as bad, saying that they have no control over the drivers, but it's ridiculous the way they are allowed to pick your order up then go onto another delivery place and pick up more orders, before getting to you

You didn't send my order and you sent bacon and I had to go into occupation. And you have not returned my money since yesterday morning. If you don't handle it, I will file a complaint against you because you are so rude that you don't even answer the customer

Donut was stale not fresh why is your delivery food always cold

They didn't deliver my order and I'm still waiting for my money back

The food was cold and my chips weren’t even in the bag

I will never order McDonald's again. our fries did not look freshly fried and they were under cooked! Fanta did not taste good at all.

The drinks were missing and the food was overcooked and cold, like chewing on a bit of old leather.

The driver delivered the wrong order, which ended in the food being thrown away, and rather than just refunding me, justeat “credited my account”, a full refund would have been a better option

food took longer than stated. when it arrived the drink was half empty and the bag soaked. driver said the bag was just wet from the rain, but it was clearly that he had spilled the drink by being careless

Somehow all 6 of the hash browns were not in the order… staff really need to be trained

Chips were like rock sticks. Burger and nuggets were as good as yesterdays. The heat aspect is shocking. Very disapointed

Food was rubbish place is small and stinks

ice cream melted , cappuccino without foam and cold not tasted like cappuccino

Ordered on my food and only three items of my order arrived. I ordered a Philly Cheese meal, nuggets and fries as well, only to receive cold nuggets, two portions of cold fries and a drink. Where is my Philly burger??!!

It’s very 50/50 with the branch. This time I had BAD luck. Stale stale staaale!! Cold and miserable. Also left out all my tea accessories (milk, sugar) and the 70p sauce I ordered! :(

Good choice of food at good prices. Some freebies from monopoly game stickers

This is like the 5th time my food has not been right

half the food missing cold food and driver wants to do other stop in rush hour before dropping your food to you

you guys didn’t do the lid up on the drink so went everyone and my food was soggy so thank you very much waste of money will not be ordering from there again!

I ordered this on Sunday morning at 10.40am it was tried to be delivered at 5.30am today??????????????

Naysa in the Feltham was really kind and showed good customer service when we made a mistake!

Hot food and order all correct.

Not enough fries clearly less than usual despite ordering large, drinks were also not filled adequately which was weird, and the burgers were cold the onions even more so as if they just added cold onions to the burger

No cheese in the Philly cheese stack

i got a notification that the food was on its way and 15 minutes later the driver was still at the restaurant. i then messaged the driver at 17:55 i believe and asked what’s going on as he was just sitting there. he arrived at around 18:03

Food was cold not the delivery guys fought

Appalling delivery as instructions given on order about gaining access to the flats not followed at all and the driver used the poorest excuse that he couldn’t here what was being said to him because of his helmet on! But if he’d followed the instructions given to him he wouldn’t have needed to here anything!

my order was stone cold and squashed. my drink had spilt so only had half a cup. the bag was dripping. absolutely dreadful.

The whole lot was cold couldn’t feed my two nephews and my cousins this is bad

food was freezing cold fed up with this

Food never came !!!!!!!!! Nothing waiting way over an hour for it to then say been delivered ages ago !!

Food cold.problem on website no apple pie.nuggets order doubled pos accidental.milk shakes really good.

no one has delivered my order?????

Delivery driver was very rude and at first refused to come to my door , poor delivery but food was ok (some teams were cold)

Food was cold and sup par especially the fries I should really stop ordering from this restaurant

There was no delivery my food at all

My order was missing one burger the Philly cheese stack i call them they apologise but they couldn't deliver me the burger and i need to losing my time to asking for refund so i am not happy with the service and more about i couldn't finish dinner

Just warm, missing milkshake, no napkins or straw with the one drink provided

Food was cold and half the drink spilt in bag

Sausage missing from pancake with sausage and the pancake is cold and rock hard

Guy turned up in a car blasting loud music late at night with his friend in the car driving him. Cold and missing items, won’t use again

DO NOT ORDER ANYTHING FROM McDONALD FOR DELIVERY!! YOU WILL BE DISAPPOINTED WITH THE RESULTS. Expressing my disappointment with the recent delivery order I placed with your establishment. I spent £20 on a variety of items, only to receive my order with several issues that greatly impacted my dining experience. Firstly, upon receiving my order, I noticed that the food was delivered cold. This was particularly disappointing as I was looking forward to enjoying a hot meal. The lack of proper insulation or timely delivery has resulted in a less-than-satisfactory dining experience. Furthermore, I discovered that several items were missing from my order. This further added to my frustration, as I had paid for a complete meal and did not receive what I had expected. In addition to the issues with the food itself, I found the service to be lacking in communication and customer service. There was a lack of transparency regarding the status of my order, and when I attempted to address my concerns with your customer service team, I was met with [unhelpful responses/lack of resolution]. As a loyal customer of your establishment, I have always appreciated the quality of your food and service. However, this recent experience has left me feeling disappointed and dissatisfied. I trust that you will take the necessary steps to address these issues and prevent similar incidents from occurring in the future.

Chips freezing cold, chicken selection box packed on its side so everything fell completely out of packaging and also cold

Food I ordered was cold I ordered a bacon double cheeseburger .but got a cheeseburger no bacon not good food was late too

The food was soggy and the drink were spilt all over the bag and also the burgers came in a terrible state the meat was white

Not delivered and one hour waiting and half an hour trying to contact with you wich is impossible

It seems like it's common practice that every time I order through the McDonald's app, I have missing items. It has become the employees' way of having food every day. As advice, order through JustEat. At least there, you can get a refund. It's unacceptable for a company like McDonald's not to have any way to complain about missing items on orders.

Food was stone cold, burgers like hockey pucks

Didn’t have the 9 select chicken I’m not impressed

Was given someone else's order which contained one sausages and egg McMuffin. I ordered food for three people. Useless.

Yet again a plain wrap when I asked and ordered crispy chicken

some missing & food really cold

share box came tipped and open in the bag, contents spilled everywhere. cold chips that came almost empty

my order has not been delivered and it's been paid for I've tried phoning no answer and I didn't get my order and its says delivered. in very angry and annoyed about this if I'm honest as you've took my money out of my bank but not give me what I've paid for I want my money back

Delivered to someone else. He marked the delivery as successful. He gave the food to the wrong person and clearly didn’t bother making sure the codes were checked to make sure it went to the right person.

I asked for 9 chicken and selects went home, inside the 9 chicken selects box was a bunch of chicken nuggets. Had to go back and tell them, not even a sorry and they didn’t even let me keep the chicken nuggets

Food took nearly an hour and half and freezing cold. Ordered 20.53 delivered 22.05 terrible service

I've been getting a lot of missing items lately, I'm not happy, I feel very upset that members of my family keep having to go without there food due to the right order not being put in

food was slightly cold and soggy

I do not live at that address> Just Eat made a mistake and I demand a refund

awful, never ordering from here again

Food was cold and took nearly an hour to arrive.

Always a very pleasurable eating at Mac Donald’s but this restaurant Pros: Very close to the Feltham train station for a quick bit. Bang in city centre and close to all amenities Cons Slow service Unclean male toilet. That’s my experience. Tell me about yours was slow.

sprite smelt of strong chemical and food taste stale old and cold

Wrong order delivered. Delivery driver didn’t stick about long enough. Phone number not answered. DO NOT ORDER FROM HERE!

the food was cold and it took 50 minutes to get to me.

Great breakfast , driver was really polite and quick delivery time

The triple cheese with extra cheers is YUM, I had 4 and now I feel BIG

This is the second time I have ordered pancakes and sausage and got no sausage for my daughter’s breakfast!!!!!!!

Food was stone cold all of it and the man come on a push bike to deliver and I ordered 20 chicken nuggets and some were missing very disappointing but happy at all

Delivery driver did not deliver any food.