McDonald's in Hounslow

I have type 1 diabetes , I ordered a Diet Coke and despite already giving me the completely wrong order you also gave me a normal Coke that made my blood sugar levels go sky high . I want a refund and will not be ordering again .

missing items and rest was cold

No delivery driver haven’t received order

food was cold and cookie is supposed to be soft was hard I don't believe it was made today.

The sprite was a brownish colour, smelt awful. Missing pancakes. Just sausage in a pancake tray. Honestly, baffles me.

food arrived cold AGAIN. rejected all food and sent back

Missing items, what food did come was cold, and soggy chips

The delivery driver was nice n polite

food arrived cold. fries were limp and one big mess. appreciate macdonald's and a Friday, but prefer at least warm.

The chips were old too much sauce on the burger and delivered the wrong items

didn't receive any straw's for our drinks

It was an alright visit to McDonald's Feltham High Street. The dining room was crowded, with tables needing used food trays removed. The hand dryer was broken in the Gentlemens loo. The food was good and delivered to my table. Kiosk ordering was easy, too. The dining room had a security person and a manager hanging around at 7 pm. It was somewhat uncomfortable. I'd probably visit this McDonald's again.

Bags were all open apparently the driver had to exchange due to handing my order to another customer. Food cold and thrown away as unsure whether it had been touched previously.

Every single time is something missed out from order. Every single time. You can not imagine the disappointment by kids who are having it as a treat. Today, the code was not working, so they send me inside. But inside wasn't working either and the checkout was broken so they send me through drive-through again. And from there to waiting bay. After 10 minutes food arrived. All together webeen there 45 minutes just ordering food. We bought 3 Minecraft menus and chicken selects, what was quite expensive order and none of the collectible toys were inside. We left without checking it, because when I started to check there were no sauces, so I have to go inside to get them. When we arrived home kids just cried. Unbelievably disappointed. Extremely poor service.

didn't get anything i ordered apart from a coffee such bad bad service from McDonald's

The restaurant took ages and the food arrived only luke warm. The delivery driver was awesome.

the iced coffee was full of ice when I took the ice put them was just under a quater of a cup of coffee ☕️ not good plus the napkins were with the drinks once again covered in coffee so nothing to wipe our hands on not good

I literally ordered a shamrock shake and she gave me a banana milkshake and told me I had to order a new one and forgot my chips

They forgot my large fries, just put the fries in the bag bro

Food was good but cold. Delivery took way longer than expected.

Service is very awkward by their staff

great service from the courier

Much better then other nearby McDonald's

The food is hot and fresh but again I’m missing some food

I never going to back at this store such a horrible customer service which I never seen before. The girl behind the counter was absolutely disrespectful and didn't know how to serve customers. It happened today just before 5 pm and she was wearing mine craft shirt. I did asked other member staff what is her name but she didn't say to me even I asked to speak with manager - no response at all. I believe all staff need to have customer service training. I would not recommend this place at all. It is shame for Macdonald company.

delivery driver super kind and friendly

friendly and good service thank you.

A lot of school kids creating trouble for both staffs and customers

Should have got a free quarter pounder for spending over £15, it was on the receipt but was missing.

Cold short distances delivery!

Most of the order missing what did turn up was cold and soggy. it’s around a mile away. Never again from this branch

order turned up everywhere but not in the packaging seemed like he'd been rallying

One portion of chips missing!!!

Delivery took an hour and a half and food of course arrived cold and ice cream melted. Had to reorder from elsewhere.

Food from this restaurant is always cold

Guy couldn’t find address and food was then cold

very polite and on time. thank

Delivery driver was very polite.

no sauces at all were delivered with the 20 nuggets and sharer mozzarella sticks.

I got a ticket while using the restaurant

My food was stone cold every item

Never again. All food was wet from drinks, cold fries

Freezing cold food. Chips half full Drinks spilt Rubbish

In the end it never came. So I am looking for a refund.

food was cold large fries was half empty

I did not receive my order delivery driver called then drove off with my order very unprofessional

Workers clearly can’t read as they’ve forgotten one of my burgers for the second time.

food was never even delivered i will never use this shop or your app again

Very rude delivery driver not that anything happens when you leave a review so don’t know why u ask people to review

food was cold things were wrong yet again wrong mcflurry,sauces were wrong,fries were cold and hard one day will get it right

Drinks spilt over the ice creams, big mess. Did raise a complaint and submitted the photos they asked for.

they didn t give me my ketchup

food was still very warm, kids enjoyed the mc chicken sandwiches. fab service

Delivery was on time and food was warm considering the cold weather.

The food was cold & for the second time and f ordering the coke doesn’t taste like coke

No straws or napkins, flat coke zero's. Just really disappointing

The worst service I have ever recieved. You get asked like an idiot every time. “Are you using the app today” I use the app turned up to an empty drive through and the manager is the most ignorant man I have ever met

food was cold and driver was rude

disgraceful damaged delivery. puddle of drink all over my hallway. drivers obviously can't deliver.

Delivered by a good delivery man. Well pack and receive hot. 👌🏼

Driver went wrong way, food was cold and wet from rain. Gave my food to someone else and then that person gave me my food. Later driver came to correct place to get PIN code.

Due to the food arrival time being very late The food was stone cold and couldn't be eaten

I recently ordered from McDonald's Feltham via Uber Eats, and it was a disappointing experience. First, the delivery was poorly handled—the food arrived in a mess, with spillage inside the bag, making it almost inedible. It was clear that no care was taken in packaging or transportation. More frustratingly, I had specific allergy instructions for my order, which were completely ignored. This is not just a minor mistake but a serious health risk. When I reached out to complain, I expected at least some level of concern or accountability, but instead, I was met with a dismissive response. The staff simply stated that they "would not repeat it" as if that excused the mistake. There was no apology, no attempt to rectify the issue, and certainly no sign of care for customer satisfaction. Mistakes happen, but how a business handles complaints says a lot about their service. In this case, McDonald's Feltham showed little regard for its customers' well-being or experience. I understand that fast food restaurants are busy, but basic quality control and customer care should not be too much to ask. I’m giving two stars only because the food, despite the mess, was still edible. However, with careless handling, poor delivery, and lack of accountability, I won’t be ordering from here again. If you have allergies or expect good service, I’d suggest looking elsewhere...

The food was cold burgers were like luke warm an cold in middle an the fries were freezing and the coke was spilt an napkins were wet so i wasnt happy at all im affraid and tge driver was very rude he basically threw the food in my hand

Wanted to leave no stars. Rarely have takeaways but treated my son and daughter Saturday night to a delivery. Absolutely disgusting, drinks spilled over in the bag, not one was salvageable, burgers soaked, ice cold and my sons looked like it had been sat on. So disappointed the whole thing was inedible, never ever again will we order anything from this place.

Excellent driver, very helpful and friendly

didn't read the special notes on th order, chicken goujons were hard and dry. not very nice.

Never arrived. Driver couldn't find my address

Oh I love McDonald breakfast menu

My phillycheese burger wife's big mac was cold and flat the fries were cold had to heat up in microwave not impressed

So the availability issues seem to be resolved, but I don't know what sort of sorcery they implement with this place but I ordered something of just eat for delivery MAX ETA was 13:15, I am still waiting on "courier is at the restaurant" for about 45 minutes and the max ETA has become 14:30. Dunno what sort of cowboy show it is in McDonald's but the entire brand has gone downhill

Watching the tracker, it seems as though he went the wrong way, then stopped off else where and when he finally arrived, drinks had spilled over and the food was cold. I had to reheat all the meat, chicken and the fries. He tried to say that the drinks always fall over. No they don’t.

foodvwas cold and you are only 5 mins away

Always putting grill instead of crispy when ordering wrap of the day l👎🏽

Less than half fillled my McFlurry

A well-run Mc Donalds very quick and efficient.

They can never get a simple order right

missing part of order ( naggets and strow)

Ordered a Big Mac meal / milkshake and got just a soggy bag with half a milkshake with a broken lid - no Food!

I watched our delivery driver stop at least 6x going from feltham to Ashford before coming to Sunbury meaning our delivery time went up and up and all our food was cold by the time it arrived to me

Delivery guy went and done 2 other drops before delivering to mine being later than the time gave and food was cold because of this

the driver didn't know where I was then was quite rude at the door

Driver was very kind and delivered with care.

This order took an hour to arrive it was only a happy meal for my grandson shouldnt take that long

Burgers, fries and apple pie were cold, the milkshake was melted…

I asked for fresh hash brown. They served me hot one. Thanks

Everytime I but off here something is wrong. Either the food is cold they forget something it takes too long or they cancel my order.

Listen this is the third time there ripping the bags

Stone-cold when it got here, delivery by bicycle.

Got wrong order as got next persons food in which there would not get but are order came with no drink

The hot chocolate was half in the bag than the carton

Can’t believe they missed the chips of the order how can that be possible

Mu order was missing straws for all the milkshakes😔

Didn’t get my order please give me a refund await your reply

An hour from ordering to recieving my order.. so much for fast food.. arrived cold as the delivery guy was riding around for 15 minutes. Polite and very apologetic but not acceptable

the delivery driver was very nice and polite x

My delivery was over two hours. I am not happy.

No fries delivered or curry sauce ? Not very good

placed my order with it stating delivery time between 20-45mins and it took nearly 2 hours, saying finding a driver and the delivery time kepted going back, finally arrived well late, an also very cold our hot drinks wernt hot and the breakfast rap was cold

Bought a £5 meal deal only to get home to find no chicken nuggets!!! So paid for something I did not get! Very annoyed! 😠