McDonald's in North Tyneside

The lady delivering my order was very polite and engaging, great customer service.

Ordeeed. A box of 20 nuggets and got 13 lol maybe staff need to learn to count

Thought the fries were underdone and meal just warm.Realy disappointed. x

Not good at all missing items and food was cold

this order was freezing cold was uneatable I tried to ring mc donalds to tell them I accidentally put the wrong address in they didn’t pick up I tried to contact the delivery driver they didn’t pick up I want my money back please if possible

Waiting time was nearly an hour food was stone cold when i received it and missing two items

Many missing items which I’m not happy about and food is cold and stale.

Delivery driver went on a wonder for almost 30 mins when it arrived it was freezing cold (inedible), the McFlurrys were also completely melted.

My order was not delivered and the driver asked for a bank transfer to tip him more. I want my money back. Disgraceful.

half the food wrong or missing and a 2 hour wait

Fries tasted terrible chicken sweet and slimy plus my coffee was cold and not good overall do not recommend 🤢🤢

Second time ordering online missing kids happy meal on receipt but not in bag

How can you miss everything on huge order but drink ill never know

Food was cold, fries missing! The bag was also open and the delivery driver was rude

Half the order didn’t come and food was cold

Handy location on Silver link retail park just off the coast road and five minutes from. Tyne tunnel

Half my coca was empty and food was cold come on guys

came down on his bike, quite a distance too. food was still hot. top man 👌

I dropped the stars...I ordered three items and they left one out and closed the drive through window. I have to go in to get their attention. Just bad customer service. Pack what people pay for man. Have some pride.

All the food came cold and dry waste of my money and time

completely cold, tried to cancel for over 90 minutes

Always nice to spend £7 on a special and have it arrive as cold and dry as Margaret Thatcher. Too late in the day to bother asking and waiting for another. I feel more hungry than when I went in. Sigh.

Absolute joke can no one read working in that shop????? half me order missing

Couldn’t believe how quickly we were served and the order was complete !

Ordered a sweet chilli crispy wrap 2nd time in a row order screwed up

Was no bother with time food was still a bit cold must have been maccies tho canny lad spot on

Brought all my stuff but not my fries and is not answering the phone

Banana milk shake missing and was cold

The burgers are okay, not great but just okay, but it's too expensive now , not a good service

I didn’t get any straws or sauces that I ordered I’m not happy

missing food had to pay delivery twice!!

Food was frezzimg and missing 1 drink and the wrap meal

Didn’t get sweet and sour sauce also didn’t get any straws for the three drinks I ordered very unhappy

Amazing food! You can't go wrong with MacDonalds.

Waited over an hour for them to prep my order and still hadn’t left the restaurant, having a laugh

they should always forget something straw and ketchup when i order ..terrible mcdonald

Order from a box, and get your food from a hole in the wall. All personal and human touch has been removed from the interactions. But it is McDonald's food, just zero personality anymore.

No highlights but better then byker

McDonald's McDonald's Everywhere McDonald's I love McDonald's I Love BIG Mac ALSO KNOWN AS BUG MAK

Never ever get order right. Always get home to find missing items

Nothing to do with the delivery driver, Food took over 1 hour to be prepared by the mcdonald’s staff, tried to ring up a few times and no answer on the phone at all. Has arrived cold and sloppy, missing straws and dips. Night staff clearly don’t give a toss

Request another request is given

my fries were only harf full and the butgers ther a n the bad and bot the boxes, looks like they had been just chucked in. the bugmac sauce was evrywere and the mcchicken sandwish had sause all over it to frim the big mac so did not get eaten

Asked for sweetener and salt, was told there's no salt and was handed 4 sugars. Complete and utter incompetence and downright lies. I will be taking this further whenever they deign to pick up the phone, which has been ignored for the past hour...

My order must have got delivered to the wrong address as it did not get delivered to my address but stated that it was delivered. Delivery service is terrible.

There is no need for any description or opinion from me. As the saying goes, an image speaks a thousand words. So here's 3 And a wee song... Hi Ho... Hi Hoooo.. Hi Ho, Hi Ho... it's off to the bin I go.

Service can be slow but it'd mcdoanlds after all! Tends to be ok :)

i was promised a free big mac or 3 chicken selects if i spent £15. after choosing 3 chicken selects they did not arrive.

Came in and ordered food for me and my friend, waited 20 mins and told the first member of staff who took care of it. Carol was on the ball she upgraded our ice cream due to the wait and even offered us a free drink. Highly recommend this service #stanqueencarol

Missing all of my burgers from my order and cannot contact them to have them sent out

🍔🍟Really fast delivery but everything was cold 😟

Think Vicky (manager wouldn't give me her surname) needs a job where she doesn't have any contact with people. Disgusting attitude, aggressive and combative when informed our order was wrong (it happens, not a big deal). Never ever had a problem with any other staff here. Not sure how she got a customer facing job.

Layout of carpark makes it difficult to access the restaurant because of where the zebra xings are and no dropped kerbs.

Carol the Customer Experience Team Leader is great. Steve the Manger is really canny and looks like Grant Mitchell

driver was amazing foos was luke warm no straws for cols drinks no milk for hot drinks .

Didn’t even give me half my order

Thanks to Carol for the warm welcome, taking my order, bringing it to the table and exchanging a few pleasantries with me. When you're on your own it's especially nice when someone makes you feel that you're a special customer. Sorry to say that the food was a disappointment this time, hence 4 stars.

Not the drivers fault, McDonald taking their time with orders or not having the staff and quality of food was extremely low

Every now and then there is something missing but this is the 3rd time in. Row and it was 2 of the stack burgers! Not even the fries I could handle but 2 burgers is just ridiculous!!

Constantly have missing items from order.

Strawberry milkshake missing from order which was the main part I was looking forward to. Il not be using McDonalds again A holes

Drive in is well organised and swift service.

For a fast food restaurant there’s nothing fast about it. You wouldn’t except to be waiting 20 minutes for 2 burgers. Have more people mopping the floor than in the kitchen making the food it seems. Doesn’t help the fact it’s a 50/50 chance of actually getting what you ordered. Waste of time.

Hot and fresh plus everything was there Silverlink mcaccys is where it’s attttttt

Given the totally wrong order absolutely not happy! Mustn’t have looked properly!

food was nice for myself and my son

This place is a joke . Food is 95% of the time cold missing items or totally the wrong order

Very polite and very respectful

Every time you order from here there is always something missing. This time it was sauces despite it showing on the screen. The lass on the mic sounded like she couldn’t be arsed at all so i should have known to check. If you do order from here make sure to check everything is there because it likely isn’t. Absolutely useless.

Didn’t even turn up waste of money absolute joke

Not happy. Large lady on the till picking her nose and flicking it on the floor. Went to report to another member of staff who appeared to be drunk

I always use the drive through and I have never been disappointed with the quality, only disappointed when the menu changes such as the removal of the wonderful Philly cheeseburger, fast efficient and for me the best Macdonalds around

Ordered from Uber who got here in good time when he received food, but food and coffee was cold, I ordered all extras on the double bacon muffin and I didnt get any cheese (paid for extra)

Fast efficient service, ample parking though access a little confusing first visit.

Terrible cold food and no sauces

Don’t order from the machines as they don’t refill the paper for the receipts

I ordered my food at silver link at half past 10 got home for qauter to 11 my order was wrong I was missing meals chips were cold I have been trying to ring silver link mc Donald's for 1 hour and 15 mins they have been putting the phone down on me I have spent 50.00 pound for 20 chicken nuggets and 2 big mac meals and drinks what came with the meals no help at all this is happend twice now my kids food once again did not get my food was called it's shocking I want a refund

At last a McDonald's that gets it right. The burger was hot and fresh and the milkshake not half melted. It's like going back to the 80's when McDonald's was a decent burger place. Well done Silverlink you appear to buck the trend and deliver decent quality in a reasonable time...

It's a McDs, nuff said really...

as far as maccies go this one is good! friendly staff, quick service and the food is hot and fresh 90% of the time. always very noisy here tho, rarely quiet and often a queue

Very late and forgot my sauces

Food was cold when I was given it, didn’t put sauces in so I went and said excuse me to ask for some sauces and got wait “10 minutes we’re busy” but I could see them on their phones and had a terrible attitude with me for no reason I was polite and patient but all I wanted was sauce with my order and not to have to come back

I ordered my food at 00:58 and it came at 3:28. 2 and a half hours later ! It’s ridiculous and absolutely no need. I’m not happy with this horrific service and I want a full refund. I have a screenshot of delivery order and delivery time

Quick drive through Always check your items as I forget how many times they don't include the dips. Even when I ask is there dips inside.

Genuine horrific experience being in here. Surrounded by Just Eat Workers, took about 30 mins to order. Wouldn't set foot in here again

Didn’t give me the right food only for drinks not happy at all

It was late it was cold and it was missing items

length of time time was stone cold driver slammed gate woke neighbour up conoketrly unprofessional

Food was cold, 1 item was missing from the order and the food delivery kept changing.

Food took over an hour, the women that brought the food tried to say I had cancelled my order when I hadn’t

Never ordering again the food was cold and the chips arnt cooked properly and the bag was open and the chicken nuggets are stale and my kids had to starve because they refused to eat it and o want a refund

delivery driver super friendly, quick

Nicely hot meal and it's been refurbished as well

Would have given no stars if I could. 3 hours for delivery..changed delivery people 3 times time for delivery 5 times!! Watched saw it all on the app!! Food arrived colder than the cold drinks and the ice had melted in them!!! Absolutely disgusting and now after a busy day which was why I ordered I have to start cooking for the kids because what arrived was inedible!!!

Dirtiest restaurant I have ever been in!

Was not as quick as normal, but still fast food, cleaning was excellent.

9 in the morning nice and quite

A ordered my food at 12am last night it says preparing my order the delivery time went up to 1:15 then when it was getting closer to that time went up again to 2am by the time my foods came a was shattered and the food was freezing cold a couldbt cancel it cause it wouldn’t let me but what a joke am raging asked for my money back and they only gived me 4 pound back

nuggets & fries were cold & tasted stale

Always get my order wrong. Check your bag before leaving the restaurant