McDonald's in North Hertfordshire

There is no dine in option when ordering at the machine. Wifi is unreliable and asks too much personal data to connect. Their official app is slow, and they ask to log in each time. The whole experience is really annoying. Do not visit.

We ordered 2 meals, one of them was a triple cheese burger without pickles but we received a triple cheese burger with pickles and also the fries came without salt which was unexpected and one of the drinks which we ordered was coke but we received cherry coke, it was 3.15am and there was nobody in the queue,So please recruit some professionals and look into this Thank you!

12 minutes for a cold porridge and a cup of tea. Seems too long.

Impressive breakfast menu. Much improved pricing. VFM.

Probably the best McD experienced. Food quality good, service fine (drive thru a bit slow but hardly the worst). Good location and easily accessible. Recommended.

Busy when I was there but staff very organised and keeping queuing and waiting toa minimum. Food was as you would expect from a good mcD.

Vert friendly staff and good service

Service is good but getting into the place very chaotic. Cars & vans coming in and out all over the place and very confusing.

Slick-back-hair cleaner guy and bingo-caller man at the counter are cool people.

The place was very busy, but the team worked very hard and efficiently, providing the food ordered, assisting customers in finding tables to sit at and cleaning. Team work was very impressive.

My partner and I were both fined £50 for staying 13 minutes too long in the carpark!! (In McDonald's, Royston, Hertfordshire, rural area on the A505) We won't be going again, nor to any other McDonald's. We complained that they don't give enough time to enjoy your meal and received a cop out answer about them needing enough parking for all customers. McDonald's have lost two life long customers. Utterly disgusted with them.

We tried the mc rib, and it was awful!! Me, my husband and my son were very ill.

Great team working there and fast &clean

Why, in a fast food restaurant, are they so slow that customers are forced to park up and wait 10 minutes or more food to be delivered - not good enough.

Very slow service,had to wait 45 minutes. Food and coffee awful.

Drive-thru time was quick. The fries were somewhat cold though.

We had just driven up from the south coast and stopped and ordered two hot drinks. We waited 20 minutes although the drinks had been made but just left on the side to go cold. Complained and asked for fresh ones, don't know if the girl sniffed or spat in one of them but didn't drink it. They prioritise drive thru while leaving customers inside to wait unless you know them. The place has gone down hill

Sitting here today so busy that sitting on car waiting to bring out takeaway. Why don't they just stop the drive through for an hour to catch up. Been waiting on car park 20 mins still not here. Shambles. Updated waited 45mins. No food. Went in got a refund. Could not cope today Update 22/10/24 Seems they never take the points on the QR code before ordering. 4th time in a row. This time got drinks wrong. Oh well. The mc rib is awful. Would give this location overall 2/5.

I tried the new ribs Mac and it tasted awful. No surprise wasn't on the menu.

Couldn't order a double big Mac as they're unavailable..... But could order a standard big Mac.... When asked the woman if they had stuff to make normal big macs surely they have stuff to make a double... It's literally is just 2 extra patties surely?? But no sorry we can't do that 🤷🏼‍♀️ confused me!

Did a drive through, so no atmosphere, meal good, for late meal!

As far as McDonald's go I would give this more a miss, ordered was simple mcrib meal and a quarter pounder with an apple pie. The parking lot was 1/2 so not terribly busy. They had us park up and wait, when the food arrived the fries were lukewarm, limp, and lacking any salt. The mcrib was ok for the fact there was a distinct lack of barbecue sauce. This after the last time I was at this McDonald's i ordered a mcspicy which was burnt dry and cold, quite a bit of a trick. At least the quarter pounder and apple pie was ok. On the whole I would say i wasted my time and money for unfast food

Food serves quickly. The parking lot has plenty of free spaces.

We had issues ordering from the App.

Ice cream machine not working, not a shock I suppose.

We went for a mcrib an I was not dissapointed

Food was as good as every other McDonalds.

Rarely get an order correct. Double check everything as there is literally no end to the incompetence. They’ll forget half the order, try and get it right and screw it up again. Absolutely awful. Repeatedly. The only positive is the nice guy that used to be mayor works there, and he’s awesome.

Food was stone cold, so much so his entrance music started playing. Staff were unhelpful and rude, would of got a better feed from a food bank or the bin outside burger king.

Ordering screen was not working. Gents had a very wet floor.

Always busy, even on a drive through you have to park and wait. Also, they will always forget to bring something out…

Waited 10 minutes from ordering in the drive through to getting food. 0630

This McDonald's is actually the best one I have ever been to. The staff actually walk round asking if your food was correct and ok. They are cleaning everything all the time. It was brilliant

Would be amazing if McDonald's UK got with the times and offered a gluten-free option/alternative, like it does all over Europe?!

What can I say? McDonald's is McDonald's, no matter where you are in the world. I'm not a fan of fast food. I went here as there was no other place to go late at night. Although driving into the car park leading to the Drive Thru, I thought the place was closed. This being the early hours of Sunday. I approached the order point and waited several minutes to no answer. I drove to the first window, the room was empty. Drove to the second window, there was a chap cleaning the floor. I was about to knock on the window, when another chap came round from the kitchen, opened the window and asked "Can I help you"? I replied I would like a cheeseburger meal and a large tea please. He said I needed to go back to the other window to take the order. Luckily, there was no other vehicle behind, so I reversed back to the other window. He took my order, then said I couldn't have the meal unless I ordered a drink. I said, "What is a cup of tea if it isn't a drink?" What he should have said was I could only have the meal with a soft drink. I didn't want a soft drink. The only way around this automated system was to input the items individually and not as a meal. After almost giving up the will to live, I finally got what I ordered in a roundabout way. The food was as expected, the tea was terrible. I don't know what brand of teabags McDonald's use. There was no flavour whatsoever. Needless to say, I won't be going back.

Been a few times. Drive thru is very quick. But eat in is very slow and not enough order screens for the amount of people in there. Friendly enough staff though.

Can't believe they don't do sachets of mayonnaise anymore. Mc chicken burger not as good as it use to be burger seems a lot smaller

Clean and efficient. Very good stop off.

Overly salty chips, otherwise ok

Very busy but very friendly and helpful staff

Usual McDonalds standard, friendly staff. Really clean in spite of being really busy. Enjoyable visit.

Mcdonalsds but a private entity with different prices for some reason.enuff to put me off.never again.

Decent Mc Donald's dine in place with a view adjacent over looking the hilly suburban area.. Nice location for a weekend get away/short trip

Friendly place to break up the long journey. Hot and fresh food freshly prepared .

My favourite McDonald's is easy parking and great staff.

Service was appalling no one new what they was doing . I went through drive through for given wrong order so had to come in and speak to someone who wasn't that helpful. She could of sorted it her self but instead asks a manger . Staff are incompetent and just stand there looking at you bluntly

Best service in a McDonald's ever - friendly staff who keep the place clean and tidy and are approachable and willing to help. Rob was especially kind and helpful.

Chips were under cooked and coke was flat. It's not rocket science, after 50 years I would expect that they should have figured this stuff out by now...

New manager,lovely bloke,heard him praise his staff out loud,assured them they were doing great.We had a big order he bagged it 2 meals to a bag so it was easy to check ! Brilliant service

Never all have products available 😪 and sometimes have forgotten parts off the order. Poor quality fries always soggy.

this branch of mcdonalds is out of ice 75% of the time and when they do have ice the staff only put a tiny amount in and then get angry when you ask for more. sort it out guys having ice shouldn't be so difficult.

Automated ordering get number a que up wierd system orders taken after mine served before plus the system automatically assumes eating in not take out. Don't expect a hot meal the only part of mine was the coffee rest was barely warm one thing I have noticed is that the quality varies from each franchise

Stopped by for a caffeine boost following a 3.5hr drive from Bournemouth. Can't complain at convenience of Maccy Ds, prices or range of options.

Clean and pretty good service - friendly staff.

Amazing freshly cooked fries an burgers not one issue since day one of opening. A clean and tidy establishment, respectful staff, friendly and welcoming

Friendly staff and quick service. Also it's good to see staff cleaning the tables properly.

Great breakfast and they had milkshakes. If they had no milkshakes they would be rated 1 star as milkshakes is all it takes to make customers happy.

Plastic food, soggy chips, slow service and collapsing straws.

Ordered a sweet chili crispy chicken wrap & fries to go for my journey. A young male teenager packaged my order & clearly didn't notice that the fries were half cooked & sloppy, the wrap had 2 different chicken fillings! Unexpected surprise to find BBQ & bacon added to the sweet chili chicken. Not so tasty! Was several miles down the motorway when I discovered this, so binned the whole meal. Absolutely gross 😖

One of the nicer macdonalds. Food was really good and very friendly staff.

It's McDonald's. Slightly busy so it's unfair to judge them on holiday time. The staff were nice but busy. One of the toilets had clearly been blocked for a while, which was not too pleasant. Not really worth rating as they are just quick journey lunch fixes. You know what your getting.

Very quick service at drive through and my wrap of the day was really tasty

It's a maccys and it's not a bad one

Fast and friendly drive thru experience

It's very nice for the area and it also has clean restrooms 🚻.

It's a McDonald's with a large carpark,car charger's & a drive through. Everything you need for a pit stop.

Had the best McDonald's experience ever! The Big Mac was so perfectly stacked, it belonged in a museum. The fries were golden and crispy, like tiny edible trophies, and the McFlurry was a cup of pure joy. If fast food were a sport, McDonald's just won gold. Highly recommend!

I didn't understand the server on the tannoy. Thinking it was me, I asked my daughter, who also didn't understand. Queued for about 5 minutes at the drive through. Order was correct, food was good. Also used the toilets, which were surprisingly clean.

It's a very nice building that I can see is clean. One of the staff members made me smile because my friend and I went there and he came up to us and asked where we had been. He was very friendly, making us feel very welcome. It was one of the warmest welcomes I have ever had. The food was also nice with no mistakes, and it was prepared quickly. I am happy with my experience.

They're typically the same. But the service here was actually fast, accurate, and friendly.

Never have any cappacino whatever day of the week. Very disappointing.

Food to of date, wasted time getting a refund.

Visited 01/07/24: quick service and polite staff. The order was correct and sauces given. The chips were not fresh but still warm and the burger was decent. Not the best maccies I’ve ever had but definitely not the worst.

Tried the drive through waited five minutes to place order which no one took then drove off useless

Friendly and helpful staff that are efficient. Exactly the McDonald's experience you want.

It a fast food restaurant everyone knows, but without the fast.

This is probably the only McDonald's nearby because there are so many people that there is a queue outside

Always stop here on our way to Norwich. Fries are always hot and salted. And nuggets are fresh, never had an order wrong.

REALLY CLEAN the most important thing

Rob is a fantastic asset! Lovely gentleman.

They always have missing options. Every time.

Ordered for collection, gave us medium fries NOT large. Wrap was asked to have no sauce, sauce was in it. Asked for various dips with the sides, not received. Fries were also brown coloured (the oil obviously needs changing) - I get it may be busy sometimes, but the staff need to learn to read

Meh, getting Lees food for more money, long waits, miserable staff

Hands down the slowest, most unorganised McDonald's I've ever been to, we waited 36 minutes for a breakfast, the total lack of organisation by management is the problem. I'm watching people jump to different stations, make 10 orders drinks 25 mins before the orders are ready, absolutely dreadful.

GPS diverted us off the M25 and eventually ended up on the A505. We saw the golden arches, and we couldn't resist. Lovely relaxed atmosphere and staff very helpful. Food came out hot and fresh.

Really bad service we ordered the food they gave soggy chips and cold burgers and rang them the lady who answered the she was really rude.

A pleasant surprise! Clean, friendly and helpful. The gentleman front of house was helpful and appeared to be steering the ship. All good, how it should be done!

Terrible place, never get the order right always over charge and always have to wait ages! There are a couple of more mature workers in the restaurant who are great but otherwise it's terrible and definitely not cheap any more!

Just a quick pit stop - good filled s gap nice coffee actually 👌☺️

You need to introduce your European menu that includes Vegan and Glutton free meals. ( oh and beer )

Late night drive through to order a cappuccino at 2 am. The staff were friendly and quick. The quality was good.

We stopped in on the way past and I am very pleased with the service and food we received. Was brung out very quickly, the food was very well cooked and hot! Which is very rare for McDonald’s in general. A lovely gentleman named rob was very kind and welcoming to everyone. Making sure food was all okay, made sure the place was very tidy and well kept. Thank you ☺️

Quick in and out for a travelling snack

It’s a McDonald’s so atmosphere is quite depressing. The Drive Thru staff offer mixed service, some are quite friendly but not always.

I have eaten at McDonald’s in almost 10 countries and never have I ever had fast food service this good! ❤️ I don’t know if I’ve ever had someone ask if I was enjoying my meal at McDonald’s before, super friendly staff 11/10 I’ve had less friendly service in London restaurants that have an additional service charge.

No help yourself to Tomato or BBQ sauce at this place. Apparently last 4 years. No one asked if we wanted any sauces. Two of us, both with burgers etc .. I asked and was given 1 of each between the two of us.

Usual high standards from a McDonald's and transfriendly. One small issue was a strong draft whenever the front door and toilet door were open at the same time. This combined with only a few tables available with removable seats for wheelchair use made the visit not as enjoyable for my elderly mother as normal.

Very popular Mcdonalds. We order through the app and pick up at the drive through. Food consistently good, always freshly cooked and hot.

Never have a Big Mac - always ask us to wait - like every time - the only McDonald’s to run out of Big Mac buns ! Actually 3 burgers of the menu today 🧘🏻‍♀️ this is a monthly treat & disappointment

Great and reliable, lovely service this evening as always, had a great laugh with the lady with the red scarf!