McDonald's in Croydon

The tables are always full of trays of eaten food and rubbish and every bin is overflowing. Service is very slow but the staff are nice.

Incompetent staff gave me wrong food

I just want to say that the Cola tastes gross now. I've ordered on a few occasions and the coca cola has been having a really weird off-tasting flavour and smell. I didnt even drink it. McDonald's if you're seeing this, please clean your soda machines, and your icecream machine too while you're at it.

Convenient access in a busy area. I like visiting this outlet because of the location

It takes a long time to wait for food, the service is unpleasant and not nice

Food is very dry and cold. I purchased mc spicy burger meal. chips and burger very dry

I ordered a large hot chocolate but when I receive it was just half cup. When I ask a member of staff named faizan why I reveive half cup only his reply was "we can add hot water if you want more. " So rudely. This is not a good approach for customer. I was a regular customer but will never be back again. Teach how to behave and deal with the customer to the member of staff.

Love it here. I travel specifically out of my area just to visit. Nice and quiet, clean, bright and the staff are all so pleasant.

Staff are often difficult to understand. More focus on external orders.

Had to cancel twice and took 2 hours to get my order

Service is very inconsistent. Sometimes it's very fast, you get everything right and the food is still hot. Sometimes the food can be cold, they miss some items so you have to check and sometimes, you can see your order done and waiting in the kitchen but no one is bringing it to you for way too long.

Ordered meal and I didn’t get all my items. Store doesn’t pick up phone. App doesn’t allow you to report this. Terrible service, cold food. Only way to get a McDonald’s is to go there yourself and check before you drive off. How hard is it to count 4 items.

Can't read in English and don't understand what no Bun on burger means.

Useless as everyone told me , no one ever received full order , completely waste of time ..... From burgers received only 1 ???!!!! Are u kidding me ?

Typical Mac.. good for a quick bite.. getting a bit pricey compared to independent burger options..

The new layout is spacious with ample seating. The new ordering booths are good and work well and keep queues down. The pick up area is really tiny and hard to speak to an actual person. This has lost its way They have a street entrance that is now blocked off. Not sure why

I ordered veggie spicy wraps meal today. It was cold and not fresh.Same with the fries. Not worth it.

Its mcdonalds like every other one

Sad area, with obviously sad people inside

When I Went In Empty Food Boxes And Drinks On The Tables DustBins Fall No One To Tell On The Floor Area Also Had Cold Fries And Had a Guy Asking Me For Money While I Was Eating Staff Didnt Do Much.

We ordered four burgers and four fries for the bundle meal and we receive only three burgers and for fries we try to get in touch w McDonald's but there aren't any way to get in touch with them not in the app and no calling as was Saturday so in the answer machine says working Monday to Friday from 9 to 4 or 5 o'clock it was ridiculous opened the delivery you see something missing you cannot get in touch with anybody I'm really disgusted with this McDonald's so worse place I do not trust them anymore and the burger was horrible dry hardly any veggies in the w e never by again from them do not deserve even one star

The breakfast muffins was hard to chew on.

Find it difficult to understand some of the staff. The food was cold by the time we reached home. I don't believe you get value for your money. The food does not look as good as the television advert food. I think I'll try Kentucky fried chicken next time.

Always missing food and drinks from this and I ordered 4 items if you can’t do your job properly then why do you work !?

It's McDonald's what do you expect, like slick ordering system, although I only had coffee, which, to be fair has improved greatly over the years and still at a very reasonable price. Parking excellent for where it is

Ordering food was a bit daunting. I asked for the help of another customer. When we were leaving, there seemed to be an incident involving the police, which was concerning.

Not sure how I feel about food being served without gloves. But my friends and family love it here; so I often I collect milkshakes & the classic apple pies when I’m in town. That’s all for now.

is this the new cheeseburger? any manager over there, it took them 3 times to get to this

The food gets worse and worse every time

Pretty good restaurant....No any problems whatsoever....

Very bad experience. Staffs attitude is the worst’s ever. Today I visited this place with my kid. I have ordered few items along with a cheese burger. But the cheese in the burger was frozen. When i have complained about the cheese burger is not hot , and requested to heat it up, the lady who attended me started arguing , by saying that it’s hot. When one of the customer who was there also agreed with me and told her that the cheese is still looks frozen, they have thrown the burger in to the trash. And returned my money back. I have requested to give another burger instead of money, but they refused to do so and said “we won’t serve you anymore “. I didn’t expected such a harsh behaviour from Mc Donald’s, since it’s a so called world class store. I didn’t experienced Such a pity attitude from anywhere…. I will never go to any of the Mc.donalds shops again and take a chance. The worsted part is that , the shift manager’s attitude is like he is the king and we are slaves there to eat what ever they give for our money.

Usual mc Donald’s standard. Good parking and drive through spaces. The staff members tend to miss little items or straws etc

Very nice fast service and very hot

Ordered food which arrived cold, tried calling restaurant no one bothered to answer. Got refund of delivery charge only.

Went to drive-through picked up £35 of food for my work colleagues. Got back to work and found out missing 20 nuggets. Went back with receipt to say missing and they would not for the life of me give them to me. Said they seen on cctv they handed them to me lol Ok lol

Honestly has the best McDonald service staff I’ve ever seen. So polite, and always making sure everything is okay.

I’ve had it to my wit’s end with ordering from Thornton Heath McDonald’s via JustEat. There have been several occasions where some of food goes missing and I’m having to complain to JustEat. Once or twice, okay, but most of the orders? Not acceptable. Ordering food online is not cheap with extra charges, just so I don’t get what I was looking forward to.

Brilliant drive through for quick snack

Worst place to come to order food from drive thru waited over 40 min to get my food

Another well run efficient Maccy D's restaurant. Prices as expected food as expected.

3 last orders from this McDonald's was with mistakes one time ordered bigmack without cheese and get with it. And other two times items was missing waiting time approximately 20-30minutes. That's long waiting time. Othing changes at all always making mistakes ordered burger without cheese sticker on box no cheese inside burger with cheese. Thrown away in bin

DO NOT order from here guys. They will ALWAYS forget food items when you order. It’s so typical of them.

I have orders today breakfast for delivery but I was missing items and received the food cold as the driver had many stops before my address.

Incompetent disorganised staff.

Worst staff in night every-time we order in night they mess up the delivery.

McDonald's is not what it was like before all the changes have.To order you need a card and follow instructions on the computer.... and you always end up paying for a charity... very difficult to by pass it.

Hello, good evening, I hereby announce a serious incident at Mc Donalds establishment 477 in Thornton Heath yesterday at around 9pm with one of the sift managers. These problems have been occurring for so long, as well as with other drivers. That's why I had to take this initiative. The person in question has the name Varusha in which she is one of the sift managers. Until now we are like a family available to serve our customers the best. Her arrogance has shown that she does not like the drivers and even humiliates the drivers. I come to appeal to try to get you to resolve this situation. Several people are being harmed because of her behavior that sometimes she even gives orders not to hand over orders to some drivers in question. My name is Moisés Júnior and this happened to me. I have worked with McDonald’s as a driver for 3 years. I arrive every day at 7 am and left around 11 pm. Not only me, but others also have families like me who are also responsible at work. I currently need a response from BM as quickly as possible. As far as I'm concerned, if this situation is not resolved, many of the drivers will not collect during her sift until this issue is resolved. If I don't have a response to this email, I will go directly eith some of the olders drivers and speak to the owner whose name is Ian.

Fire these good for nothing workers that take 1 hour to prepare a fast food item! How absolutely incapable can they be? No wonder all the reviews are bad and saying all orders are missing items or health and safety is not followed. Whoever opened this franchise - find a different career mate!

I waited 20 minutes for one hamburger and coffee, When I finally got it, the food was cold

Tbh I am disappointed. I normally order a fish burger and use the automated touch screen tills, customising my burger to add extra sauce, lettuce, onions and pickles, however, they have now removed all these options from their menu except the extra sauce option and the burger isn't half of what it used to be now. It's a real shame. Service is still good but I don't think I'll be going back to McDonald's again until this is back to how it used to be.

Always terrible food but it’s like crack. Gotta go back.

Staff always rude and unwelcoming. They don't know words such as Hi, Thank You. Every time I visit this McDonald I hope for better service but always disappointed with the people who worked there. They seem forced working there. There were lot of litters on the tables and on the floor, not only inside but also outside...Hard to find the clean table

Most of the time the orders are mixed up , i ordered mc crispy they put mc spicy and watch out today the burgers are burned. Total waste of money

Bit slow for service but it was packed

This is the fifth time this branch has not included the main meal of my order in the delivery package and when you try to complain via the app they say speak with Uber eats. Like it is Uber eats that packs the food items. The last time I didn't want an item missing from breakfast meal, in the instructions I told the rider to check as this branch has a habit of not including items in the delivery. Very disappointing and now they have proved themselves again.

Food came cold and undercooked. Everything was unable to eat. I know that i cant exepte a lot from MC Donald but at least give to the people some of health and safety food...

Today was the last straw with this branch, the staff are so incompetent and struggle to actually get customers orders correct. I’m not sure what the struggle is with following a simple list of orders I get it’s fast food but customers are ordering specific items, not a pick n mix order.

5 start for the Toilets that are very Clean and smelling good.

The burger was excellent. First time I have ever said this about my rare visits to McDonald's. Sat in the car in the car park with my dog. I assume it was a Big Mac, I didn't buy it.

Very busy on a Friday evening but the service was swift and efficient. Good flat white.

Manager not helpful ignorant should not be a manager let alone work in the food industry

This branch has extremely poor management and to be in specific it’s time to name and shame Kiri and Alex. I honestly don’t know who put them as managers. They both have disgusting attitudes and treat customers so poorly. I waited over an hour for my food and ordered through the app thinking it’d be more convenient since it’s McDonald’s very own app. My order was taking extremely long and after communicating with the driver multiple times I had to come in myself late at night. So called manager kiri was aware that the previous driver had taken my order but not accepted it and didn’t even bother telling the new driver or me that my order had left and that they would not bother remaking it. Not only did they waste my time, but also the drivers time. They were so rude and had poor communication skills. Very unprofessional and horrible people. Alex who is senior manager apparently, did not even bother speaking to me trying to resolve the situation instead they both were pointing fingers at each other saying he’s the manager speak to him or she’s the manager speak to her. They definitely should not be in charge if they can’t even communicate with customers. My 1 year old niece can communicate better and it’s such a shame on them.

Therabal car service and I weighting 40 mn to brigng the food

Took me approximately 1 hour to get my food, bad costumer service,many people’s food thrown into the trash and dirty. I do not recommended this place at all.

After a long car trip we planned to stop at this particular McDonald's, charge our phones, toilet and have some food etc... They turn off all the sockets at night and the A/C is blasting on cool, bearing in mind there's 5°c outside. It feels worse in!! Eating while we're freezing, what an amazing meal. All of this because apparently they want to keep the delivery drivers outside. I've emailed the head office complaining because this is unacceptable.

Quick, simple and a good drive through experience . Fresh fries means happy customers!

Mediocre at best waited ages for food , tables dirty

McDonald's Effortless food to my hungry tummy for the 20 years, Thanks & Regards Shall

Drive thru always has a long queue despite this the service was friendly.

Ordered a double quarter pounder meal boy to get home and it was a quarter pounder not double and I paid more money for it. My daughter ordered a double cheese burger and ended up with double bacon cheeseburger what a load of rubbish….. McDonald’s are absolute rubbish never get the order right and I am not driving back now that I have reached home. Not happy won’t be coming back

My son loves McDonald 🤗I love there too especially in rainy weather

I had a great fillet of fish meal which is always my go to meal at McDonalds.

Bog standard mcdonalds, nothing special.

Used the toilet, wife bought drink etc. Toilet at the bottom end of good. Needs help Food- drink ok

Quick and easy to order. Fast drive through, casual place to eat

Late lunch meal (2:45pm onwards). Clean & calm environment. Lots of places to sit. Spacious & clean restroom area. Tried the McPlant. Thankfully it give the meaty after taste. If it's possible... Seemed actually healthy. Must say - the burger could have been a pound less expensive.

They have rats 🐀 inside init I was waiting in the line and I see 4 rats coming out in the front door and the food is disgusting it's not cooked well. However is reading this DONT GO THIS MCDONALD you will regret it

So since the renovation it's quite cold inside when you wanna eat. The food is OK much better to eat in as it's cooked quite fresh, rather thsn ordering it from just eat or Deliveroo etc & it turns up cold and horrible. At least in the store you can complain there and then & get a replacement. But on the apps you get conned out of money & get only partial refunds if missing food or its cold. Staff hang about a little on the line, and serving customers at the till, a bit slow or it has been when we've turned up a few times.

Food comes quicker if you order thru drive thru

The ketchup in the hamburger tasted like blood. Milanos is far better

This is the third time that the order has not arrived complete and there is no way to contact someone who will take responsibility. It is very frustrating for a child to wait so long to end up getting nothing. Terrible service, how sad.

Pretty fast access to food after screen order

This is another time I get a burger with unmelted cheese. To avoid cleaning the grill of cheese, they put a slice of cheese straight on the bun instead of melting it! Moreover, even though there are practically no people in the place, there is a terrible mess around, food is lying on every table and in every nook and cranny, the whole floor is sticky. I don't recommend it, I don't recommend it, I don't recommend it. They should close this branch or change the management team because they clearly cannot cope and they are detrimental to the company because they do not meet the standards that prevail in other branches of this company.

Don't go there at night. Drive through is not 24 hours. Went two nights in a row, got greeted with an automated "sorry store is now closed." And the second time I went, someone came on the mic and said "were closed".

Therefore the manager of this particular branch would be severely reprimanded by me for very poor training of staff. Feels like customers are problems rather than THE REASON THE BUSINESS EXISTS! The restaurant has been redecorated and it feels nice and fresh.

Its Just been refurbished, it's cleaned regularly and now the delivery drivers have a separate entrance and bay so there not loitering at the main serving desk in greasy road wear. There's no charging ports or plugs after 3pm, to stop non payinh customers loitering.

Late in the day, was looking for a low cost, low calorie snack, and McDonald's came through on both fronts, that McFlurry hit just right too

Quite annoying missed my mums cheese burger and we ordered 9 nuggets and they gave us 8 and also tossed my burger that when I opened it, it all fell out.

Busy and the food is always warm. Never hot

Dearest body of mine, I'm so deeply sorry, I was starving after 10 hour flight 🤑🤭

Not somewhere I would eat again

Every time I order from here the food is cold, soggy and missing. And the staff are soo rude.

Consistently rubbish. Order not prepared, app not working, spent 15 mins waiting for me order before asking if I could chase on it and then being asked if I had not already had it. Erm no... thats why I am asking. Always bad and have now said no matter how hungover I am. I'm not getting mcdonalds again

8.30pm and this restaurant is filthy. Dirty tables and food all over the floor and the manager couldn’t care less. Its not very busy except for the delivery riders. No napkins available. To add insult to injury, the burgers are assembled without any sort if care. Filet hanging out of bun glued with a tiny bit of cheese. Big Mac falling apart in the box. Both cold. Shocking outfit doesn’t deserve people’s money.

I mainly order for delivery and I almost never get the dips I've chosen. No matter if they are free, part of a combo or payed for, if there is no drinks in the order I definitely am not receiving the dips either.

Sadly about 80% of visits I experience something missing from my order. I use just eat or the drive thru. Foods sometimes fresh and if it is then win win.

It's was erley hours of morning so it was all good for quick service good food and hot drink.

They send without the Big Mac and there’s no way to contact them to inform the issue even. This is the second time they missed something in the delivery.

Very efficient staff and helpful.

This could easily be one if the best McDonald's. My biggest issue is No matter what time you go or how early they never clean the tables properly or regularly enough. Once I wipe my own table the food, service and music is great. Apart from beggars it's a good vibe.