KFC Croydon - Lower Addiscombe Road in Croydon

everyone was lovely and the food was amazing, quick to make and delicious!

The delivery guy was outside, completely walking in the opposite direction I was knocking on my window he looked up, ignored me and continued to walk in the opposite direction. I then went downstairs, caught up with him to get my order. my order

Food is nice, staff are friendly and location is great

I had a Rice box delivered today, 23rd March..Very mixed reviews..The rice was nice , the chicken, Luke warm and reheated...Coleslaw, also not fresh... But the chips, all 14 of them, we're reheated and not fresh, and cost a £3.19..That was extortionate...... Overall, I quite enjoyed the Rice box, but don't think it's worth the price

absolutely freezing cold, inedible, they give a delivery time and it stays on that number, there is no updated tracking information and I strongly suspect that's because the food is with the delivery person the whole time and they make multiple stops, absolutely rubbish service, I won't order from here again.

Chicken wing and fried was way to small

Reordered as order number 2247 not received

missing items, chicken was cold and tasted old

6 piece made up of 3 drumsticks and a wing! Not great

All delivered and really good. Lost an item in the bag but found it!!

I was given no chips with my order

The food was very saulty.Too much salt on it.I couldn’t eat it .

Received the wrong person order

waited nearly 2hrs for my order for it not to be delivered but show as it was delivered

Good delivery. Felt it could be hotter

Good and service was okey but very slow

I can't even rate the food because I didn't even get to taste it. Honestly the worst service ever, I had no idea why the management was talking down to me the way he was and I just thought I worked too hard for my money to be spending it here where I wasn't being served properly or being appreciated so I left.

My order didn’t come with my drink

I've already told you the food was cold it was uneaten and thorn in the big waste of money??

We only had two chicken fillets and 5 chickens

Consistent - Just don't shrink those portions!

Addiscombe KFC rarely get it wrong. Food hot and tasted fresh. Chips were awesome tonight. Big thumbs up from me.

I have no food. It says enjoy and delivered. I have not got it

The food was cold also the chips where very salty also there is not a option to take out mayo because what if some is pregnant or does not eat mayo u can not scrape it on because it all over the chicken

The staff can be argumentative and rude depending on which members of staff are working on any given day

totally the wrong order delivered and when I tried to ring them no one answers the phone

Filets in burger were overcooked, tasted dry, and was cold

Food was warm and good. Just the time keeps on changing for delivery.

Adequate. Not really what you want from a meal really

over and hour delivery missing food

waited over a hour for food. wheb it did arrive it was cold and not pleasent

I had to go and meet my driver at the store to collect my food , only to then get home with cold food and see that half of my order is missing . Absolutely disgraceful

I am 36 weeks pregnant and waited two hours for my delivery to be made and when it arrived it was cold .. I would like a full refund of my meal and compensation

Spoke to a lady last week who was very helpful and patient. The food was delicious 😋

have not received food , driver rang to say he's outside , no one there

The fillet burgers had a weird chemical taste. Both of them went in the bin

The food was awful cold fries and cold dry oily chicken

Ordered 6 piece bucket. Love ordering KFC from here. Good mix of chicken portions. and deliver on time.

My order didn’t arrive at my address I’ve waited nearly 2 hours

The wings were stale as if they had been reheated from lunchtime.

They close earlier than advertised, and the staff are poorly trained.... Or maybe just rude.

Good service and fresh food , I really enjoyed my last meal.

Ñiçe and friendly staff, clean restaurant

just completely forgot to deliver my burger and cant get it sorted

I jus order a party box and am so disappointed all the chicken salty to the point I can’t eat anything please don’t sell this stuff to people

Good service and friendly staff

Food was ALL cold. Had to reheat before eaten. This is due to multiple drops.

Good service , Fresh food and great customer service. I usually visit this place and always have a nice and lovely experience. Must visit and enjoy some finger licking food.

haven't received any food still waiting .....

Missing items, no ketchup and no tissues

the smallest chicken pieces ever it I was in the shop I would have sent them right back

Food was cold. The cold pepsi cans were put on top ofthe bucket of chicken. The fries were also cold. The chicken pieces were the smallest I have ever seen. This is the second time this KFC outlet has supplied cold food to me, and I only live 3 minutes from the shop. I recommend using a different outlet or buy a pizza.

Failed to pack drink - Courier had to return. Food was lukewarm.

No coleslaw in my meal even though it comes with it. My burger was not the right one and the piece of chicken wasn’t right either. Ricebox wasn’t even filled properly. Hardly any rice and there wasn’t any bean salsa in it either.

order deliver to wrong place---due to your app. provided the wrong address. Its not the fault of delivery man.

Food was stone cold on arrival. Driver doesn’t know how to ring a door bell!

Two items was missing no refund was given

Brilliant! Food was as ordered, arrived in tact and hot. Portions were generous and the chicken was delicious. Chips tasted of peri which was strange but still tasted good. Thanks

food was cold,restaurant not even a mile away ,chips were green,just awful

Poor from KFC 4 reciepe chicken pieces and 3 are leg

bag ripped open food exposed some items missing not good at all

Wonderful experience and the staffs were very polite and friendly to help.

Good experience and staff was helpful and willing.

Bit slow at giving service good was good it's okay not my taste ,didn't give my my favourite pieces of chicken

Terrible service from the driver. Very rude.

Nice burgers, but terrible fries (TINY portion, all soggy and with skins).

Nicely cook chicken thank you to the staff at kfc

My food was lovely apart from cold chips

Food Late and items missing in two of the orders I made

Had to wait almost an hour for this order. I had to ring the restaurant to chase the order.

the chicken was good but regular fries were very little.

Addiscombe KFC is normally my go to. However, tonight’s food was terrible. The chicken was overdone and greasy - disappointing.

They got my order right and are very helpful.

I recently visited this KFC store brach and had a terrible experience. The chicken fillet I ordered was extremely salty, to the point where it was inedible. When I went back to the store to request an exchange, I was met with rude and unprofessional behavior from the manager. Instead of addressing my concerns politely, they were dismissive and responded in the worst possible manner. It was clear they had no interest in helping or providing decent customer service. This experience was highly disappointing, and I won’t be returning to this location again. Terrible food, even worse management! Really do visit another store in place of this store!!

Still waiting on food my son has gone to c if diver went to wrong address,

my only comment would be the map doesn't work properly

I shopped here a couple of times. Sometimes the portion size is really small . Not sure what's happening here.

Never got my food. Carrier stole my food.

Chips cold so are my chicken and the gravy

Disgusting service driver went to wrong address then called me said he would be 2 mins and then said it was delivered and blocked my number when I tried to call him

Service was a long wait , too many ubers drivers picking up food

I hereby inform you that I regrettably watched an episode in which I was extremely shocked. Today around of 9pm At the KFC in Addiscombe, I thought that poor customer service was already normal, but treating a driver the way I saw without the guy having done or said anything wrong was too much. I watched the whole thing from start to finish, so I am here to report my dissatisfaction as a customer as well. Because it is becoming repetitive, so today was the chosen day. I was supposedly treated with an arrogance that made me feel embarrassed. Now, as for the driver, I even found it unnecessary because he was just doing his job in good faith. The driver in question arrived there, said good evening and asked the employee who was there to check if his order was ready and if not, how long it would take. She replied that it would be ready in 20 minutes. The driver said ok and went outside. After a few minutes he came back and asked, “Madam, are you ready?” She turned to him impatiently and very stupidly and said, “No, only one is ready, another one will take another 20 minutes.” The shocked guy said, “Madam, why didn’t you say anything? I’ve been waiting here for ages and you’re there doing nothing. I don’t understand why it’s taking so long. Look, then we’ll do it this way. Tell me if it’s going to take long or I’ll cancel because the customer has been waiting for a long time and so have I.” She quickly shouted, “Oh, I’m going to report your account and I don’t care.” In other words, the poor guy who didn’t do anything will end up with the account reported, which is where the employee should be. For mistreating the drivers and providing terrible service to the customers. I honestly felt very disappointed and to tell the truth, I don’t think I’ll be going back there. I think you should review the situation. Regards xxxx

I couldn't eat my meal the chicken breast was burnt and chips were very cold I'm disabled so I'm unable to have dinner now

I didn't get my order was missing bottle of coke 2 pieces of chicken. no corn on the cob. delivery driver said he would come back but as of yet has not .

Food delivered was hot and very tasty . Would highly recommend

Good costumer service. Quality food

The order never arrived and I’m still waiting for support

Very quick service and very tasty food

Zinger burger was overcooked or had been sitting around for a long time was very dry

Order said it was delivered but never came!

Staff at this branch are useless! Ordered via uber eats, missing items, zinger burger was dry and had 1 skimpy bit of lettuce and no mayo/sauce chips were soggy and cold. No napkins or other condiments in bag, called store staff were useless and basically said nothing they can do! Well they can start with doing better! Serve food that you would be happy to eat yourself and get people's orders right!!

Super Service And Good Food, Loved It

Not sure what’s going on with KFC at the moment but it’s not tasting the same……or is it that other chicken places have improved. Not sure but KFC is no longer my ‘go to place for chicken’

The food was stone cold and hard. The map didn’t work so no clue when food was arriving. Poor driver behaviour.

If they could get online orders right..it would be a miracle. Going in the store is even worse, staff are so slow..snails might even be faster. Used to be a good KFC but has gone downhill a lot.

It's KFC, Quick (ish), tasty, fast food.

Delivery experience as good, but good was cold

Much better Quality from when I ordered from West Croydon,delivery driver was polite and respectful

With only two self service screens to place your order, it can be a bit of a wait before one becomes free. The menus are easy to navigate, and payment straightforward. Bit of a wait again for the order to be prepared - yours is up against all the online orders that are coming in at the same time. The burger itself was OK. The portion of fries, whilst tasy and hot, was small. The drink didn't come with ice. Not sure if it is even available, but would've been nice for keeping the drink cold.

Salty plus they decided to give me 4 legs in a 4 piece meal