KFC Croydon - Lower Addiscombe Road in Croydon

I recently visited this KFC store brach and had a terrible experience. The chicken fillet I ordered was extremely salty, to the point where it was inedible. When I went back to the store to request an exchange, I was met with rude and unprofessional behavior from the manager. Instead of addressing my concerns politely, they were dismissive and responded in the worst possible manner. It was clear they had no interest in helping or providing decent customer service. This experience was highly disappointing, and I won’t be returning to this location again. Terrible food, even worse management! Really do visit another store in place of this store!!

I shopped here a couple of times. Sometimes the portion size is really small . Not sure what's happening here.

Chips cold so are my chicken and the gravy

Disgusting service driver went to wrong address then called me said he would be 2 mins and then said it was delivered and blocked my number when I tried to call him

Service was a long wait , too many ubers drivers picking up food

I hereby inform you that I regrettably watched an episode in which I was extremely shocked. Today around of 9pm At the KFC in Addiscombe, I thought that poor customer service was already normal, but treating a driver the way I saw without the guy having done or said anything wrong was too much. I watched the whole thing from start to finish, so I am here to report my dissatisfaction as a customer as well. Because it is becoming repetitive, so today was the chosen day. I was supposedly treated with an arrogance that made me feel embarrassed. Now, as for the driver, I even found it unnecessary because he was just doing his job in good faith. The driver in question arrived there, said good evening and asked the employee who was there to check if his order was ready and if not, how long it would take. She replied that it would be ready in 20 minutes. The driver said ok and went outside. After a few minutes he came back and asked, “Madam, are you ready?” She turned to him impatiently and very stupidly and said, “No, only one is ready, another one will take another 20 minutes.” The shocked guy said, “Madam, why didn’t you say anything? I’ve been waiting here for ages and you’re there doing nothing. I don’t understand why it’s taking so long. Look, then we’ll do it this way. Tell me if it’s going to take long or I’ll cancel because the customer has been waiting for a long time and so have I.” She quickly shouted, “Oh, I’m going to report your account and I don’t care.” In other words, the poor guy who didn’t do anything will end up with the account reported, which is where the employee should be. For mistreating the drivers and providing terrible service to the customers. I honestly felt very disappointed and to tell the truth, I don’t think I’ll be going back there. I think you should review the situation. Regards xxxx

I couldn't eat my meal the chicken breast was burnt and chips were very cold I'm disabled so I'm unable to have dinner now

I didn't get my order was missing bottle of coke 2 pieces of chicken. no corn on the cob. delivery driver said he would come back but as of yet has not .

Food delivered was hot and very tasty . Would highly recommend

Good costumer service. Quality food

The order never arrived and I’m still waiting for support

Very quick service and very tasty food

Zinger burger was overcooked or had been sitting around for a long time was very dry

Order said it was delivered but never came!

Staff at this branch are useless! Ordered via uber eats, missing items, zinger burger was dry and had 1 skimpy bit of lettuce and no mayo/sauce chips were soggy and cold. No napkins or other condiments in bag, called store staff were useless and basically said nothing they can do! Well they can start with doing better! Serve food that you would be happy to eat yourself and get people's orders right!!

Super Service And Good Food, Loved It

Not sure what’s going on with KFC at the moment but it’s not tasting the same……or is it that other chicken places have improved. Not sure but KFC is no longer my ‘go to place for chicken’

The food was stone cold and hard. The map didn’t work so no clue when food was arriving. Poor driver behaviour.

If they could get online orders right..it would be a miracle. Going in the store is even worse, staff are so slow..snails might even be faster. Used to be a good KFC but has gone downhill a lot.

It's KFC, Quick (ish), tasty, fast food.

Delivery experience as good, but good was cold

Much better Quality from when I ordered from West Croydon,delivery driver was polite and respectful

With only two self service screens to place your order, it can be a bit of a wait before one becomes free. The menus are easy to navigate, and payment straightforward. Bit of a wait again for the order to be prepared - yours is up against all the online orders that are coming in at the same time. The burger itself was OK. The portion of fries, whilst tasy and hot, was small. The drink didn't come with ice. Not sure if it is even available, but would've been nice for keeping the drink cold.

Salty plus they decided to give me 4 legs in a 4 piece meal

Very small amount of food for the money. Not worth it.

Great service from the cashiers. Tasty and delicious food.

This branch always gets the order wrong. By just a little bit to make it annoying. They also off load the chicken others don't want to delivery orders. out of an order of six pieces, two were wings and two wee drum sticks. I would recommend choosing another branch if you can

Absolute dreadful service. Food arrived completely cold, crushed and with torn packaging. Contacted Just Eat and despite sending photo's and additional information they refuse to uphold my claim. Never EVER ordering from this joke of a service again.

I love this restaurant always the food is fresh and delicious

It said expected 25 to 30 minutes for delivery, but it took an hour. Saw on the map the delivery guy has been on the road for a while, and he was on pedal bike. The food arrived luke warm, not hot food. Totally disappointed. This is the 2nd time.

my food has not been delivered but it says it has and I have been charged

Request in note not met, however chicken cooked well and was hot.

Items missing. Very frustrating as can't get this remedied so now will have not enough food that I've paid for. Terrible that you can't just ask for them to send the missing food instead of waiting days for a refund.

The wings coating was so hard and dry we couldn't eat it. When I looked at the chicken inside it was dry and unedible. Put me off eating the chicken

watched courier on map, half way to mine he stopped, for approx 5 minutes, then turned back, stopped again for another 5 minutes. Arrived at mine late, drove straight past and went further up the road before finding me waiting outside. Food was stone cold. Straight in bin. Not impressed.

I would like a full refund. The food was ordered at 20:30 and arrived at 22:00. The estimate delivery time was 20:40-21:00. The kfc was due to close at 22:00 so at 21:50 I went to collect the food - when I arrived they said the food had been collected. The food was cold on arrival.

Driver seemed to take so long the food is lukewarm, initally told delivery at 20:15, then between 20:30 - 20:50, and eventually turned up at 20:55. The popcorn chicken is cold and the can is lukewarm,, must have bee either sitting in the restaurant for a driver or the driver took too long to deliver. barely edible, had to as paid for it.

Food was stone cold, soaked by the rain and the chicken burnt. Two small drumsticks and a boney thigh piece given in three piece meal. Awful quality couldn’t be eaten. Waste of time and money.

After taking a 30mins detour he got lost in the building.

Delivery driver did come direct from KFC went via Morleys. Food is Cold & WET.

There’s missing food in the order. 1hr and 10 minutes for the food and there’s things missing.

Driver clearly on two apps. Picked up another order. Decided to deliver the other first. Mine was cold.

I’m absolutely fuming!!! I have recieved someone else’s order! When I called kfc I was told that just eat had cancelled the order. I was lied to! I’m so angry. I want a full refund immediately!

Where do I even start! Absolutely disgusting customer service. I called the restaurant before even ordering to make sure they answered because I can’t eat mayonnaise or my kids! So they answered and said it’s fine for me to ring back after doing my order to explain how it needs to be done! Safe to say this restaurant is run by a munch of morons because 115 calls later, answering my calls and hanging up and leaving the phone on the side so it would be user busy! Food was freezing! Absolutely disgusting

INCREDIBLE food !! The food was nicely seasoned and hot.

The driver had more then one order , my food is cold really not impressed

Fresh, steaming hot and delivered on time

I did not get the bottle of Pepsi Max I ordered, sadly. £3.49 for a litre bottle.

Shoved into a small bag ink from the box transfered onto chicken also didn't send the driink

For got the gravy and sauces I paid for. Overall the food was good quality.

The gravy was missing. The chicken was dry.

Chicken was burn and chips to salted

waited a long time for my food and its not arrived but says delivered. total unacceptable.

Much love to the staff for giving us our chicken piece preferences, it was very kind. The delivery woman was very lovely as well.

Missing items. Whats wrong with these people

The food was hot and I got the parts I ordered

The driver delivered the wrong items

Time estimates kept on changing.

Really good service and food - quick delivery

The flavouring was not its usual..it was rather bland.

Great experience with just eat, food tasted lovely 😊

order never turned up gave it to someone else.

don't know why I bothered. half the order was missing. and phoned the shop only to be told tuff . no apology for not being able to read the order correctly. never again I can't believe there still trading

What??! Are you sure this is KFC?? That ain't no Hot Wings!? Call it Cold Wings..from Penge FC! Tiny in size and stone Cold with soggy Cold Chips as well! I've kept them in my fridge for future reference and souvenir. Can I return them and get my money back?? Wake up!!..PKFC!

I only received one order of fries, and 9 mini fillets when I ordered two order of fries and 10 fillets.

THE DELIVERY DRIVER GOT LOST MY FOOD WAS STONE COLD WONT ORDER FROM THERE..

My order no.coming mini filler Burger

The chicken was semi pink. The fries were less than a handful and an item from our order was missing!

Friendly staff, quick with online orders placed via the kfc app.

What a Waste of MONEY!!!! 1) the chips was cold, burnt, & Soft!! 2) the Chicken must have been on a HOT plate all night and day to be DRY with no softness in the Meat. 3) I've still got the chicken in the bag and I'm not even sure to give it to the DOGS!

nice original seasoned chicken 5 stars thank you

Didn't have to wait long, great service!

Awful , one piece of lettuce in the burger no sauce , cold a joke for nearly £40 last time I want a full refund

The delivery guy spent 10 minutes on the wrong road and then another 5 minutes at the wrong address on my road

The food arrived very late and is cold

food arrived cold, carrier was split because wet

I ordered a burger and got something so different that I didn’t even like. I was really looking forward to it and now it’s ruined

Don’t order from just eat. The drivers have given me the wrong order twice

Order missing items. Very disappointing.

Dear KFC Customer Service, I am writing to express my extreme disappointment with the recent purchase I made at your establishment. I visited your store and purchased a Party Share Box, expecting it to provide an enjoyable meal for my family, especially considering we were hosting a gathering with 10 kids at home. However, upon opening the box, I was shocked to find that out of the supposed 14 pieces of chicken, six of them were inedible. These pieces were either undercooked, overcooked, or had an unpleasant odor, rendering them unsuitable for consumption. This left me in a difficult situation, having to scramble to salvage the meal by improvising sandwiches to feed the hungry children. As a loyal customer of KFC, I have always held your brand in high regard for its quality and consistency. However, this recent experience has left a sour taste in my mouth, both literally and figuratively. Not only did it inconvenience me, but it also disrupted the planned enjoyment of our gathering. I understand that mistakes can happen, but I believe it is essential to address and rectify them promptly. I urge you to take immediate action to ensure that such incidents do not occur in the future. Whether it be improving quality control measures or providing better training for staff, it is crucial to uphold the reputation of your brand and satisfy the expectations of your customers. In light of this unfortunate experience, I kindly request compensation or a refund for the subpar portion of the Party Share Box. Additionally, I hope that steps will be taken to prevent similar occurrences in the future, ensuring that customers can confidently rely on the quality of KFC products.

Cold dry chicken, will not order from here again

The food was hot when it was delivered very very tasty and everything we ordered was delivered. Really enjoyable thank you

Fries were missing from my order

Order took far too long to prepare. Once the delivery rider was on his way. Took too long to arrive. Cold food by the time it arrived.

Ordered via Just-Eat and app says delivered however food never arrived. I contacted the KFC and they were useless saying that it says delivered so there is nothing they can do! I have been left with no food this evening for my 2 kids, no help from KFC, no number or chat for Just-Eat and out of pocket. Absolutely disgraceful sevice and will not bother with using this KFC or Just-Eat again.

missing an item - not just eats fault

I haven't received what I ordered for

I was surprised with the quality this time. I order the same thing most of the time and it is rare that it arrives piping hot as it did this time. also the pieces were exactly the ones I wanted. I wish there was some way of telling the restaurant which piece of chicken I'd like as you can when you go to the shop.

Zero customer awareness from staff and no communication skills from the manager. My food was ready ages ago, when I asked the manger if it was ready, he was dismissive and rude and told me he (the only front staff) is packing it. It was already done and sitting in the fries station while the only guy working in the front and brought it to me after he was done packing the rest of the orders. Food received was cold and no apologies from anyone. I guess that's just classic fast food.

Well it's a takeaway only KFC so not much to say here, well one thing I can say is that don't expect a receipt from those self-service machines, so remember your order number. And the food is sometimes good and sometimes it's not... I guess when it's busy they just want to serve quickly, so rushed... Once again don't forget your order number...

My food wasn’t delivered to me

The chips were not cooked and lettuce in burger was brown

Food only warm. The Restaurant is only 9 minutes away. When the driver take TWO orders they should be reasonable. He went the opposite way to Park Hill.

Delivery driver is a tool, not a good one

Staff lied to me that service machine was broken and can't be used at the counter. She directed me to the outside screen to place my order. After I had placed my order, the counter machine was up and running. When I challenged her she wasn't very pleasant. The food I paid was very small, loads of salt and four potts of gravy that I didn't want. I had very unsatisfactory experience.

Drivers are so badly paid that they have to make numerous visits in one trip. Food ends up cold.

Expedient delivery and great food quality

Delicious as usual. Prompt delivery and all enjoyed

Chips fine but they only provided one piece of chicken when two ordered so seeking refund. Also the chicken fillet the worst I've ever had as chicken dry and somewhat hard and small in size. I'm unlikely to order from this branch again.

The food was pretty much cold when it arrived.