McDonald's in East Riding of Yorkshire

Food is always pretty good at McDonald's sometimes a little cold but brilliant when hot but as for the drive through ha , I now call them sit and wait in a bay through !!!! Just eats and other delivery services now seem to take priority over anyone else ??? There should be a McDonald's down on an industrial estate somewhere that does deliveries only and leave the McDonald's restaurant for sit in and drive through only ?? The cost of McDonald's now is straying out of cheap convenience food so the last thing you need is to have to wat 20 mins for it !!!

Dine in with my grandson but never had anything I won't eat that stuff if you throw at me once again never have no milkshake

I ate a burger and it was amazing

Incorrect order, long waits, luke warm food, no napkins, miserable service. Probably the worse McDonald's I've visited.

Just got hot chocolate...drove to my destination..went to drink it...like brown water absolutely vile

Long wait for order, food not warm, drinks only 3/4 full full in cup. Many staff behind the scenes doing nothing with many people waiting for orders. No receipt for order from machine either.Would not go again 😐

Good, but quite a delay this morning, also very limited menu before 10.30am..

Decent food, service a little slow, but ok overall.

Food cold. We've waited a long time.

Very clean and by the looks of it recently refurbished! Food was good

Took the grandkids for happy meal !!kept em quiet for half an hour !!they both enjoyed the chicken nuggets and chips and free stickers

Popped to grab my son some breakfast , service slow , order point always okay, no one at 1st window , was made to wait over 5 minutes until we actually moved , dont expect service to me amazing, it would just be nice if someone greeted you at the 1st window and didn’t leave you sat there for 5 minutes

Fast food. Love McDs. Have to visit at least every 1 to 2 weeks.

Got my old dog her chicken nuggets. Bucket list. She ate 4 out of 6 result. 🐾❤

Not been for a while. Disappointed. Food size a lot smaller than a year ago. More expensive. Service slow. Food not hot.

Cleanest McDonald's I've been in

Good coffee, very clean. No atmosphere as such, bit like a warehouse,

Food was cold and thrown together, found a hair and I ordered a large drink and it was half empty. Took 15 minutes when it wasn't busy at all

Doesn't seem to have enough staff. Took very long 20 mins to get some food. Bins all full. No containers for tomato ketchup etc.

Food was half an hour late and cold and everything is added on extra wasn’t there or not added on

Used to work at this store many years ago and it was great. Shame to see it go so downhill even with its fancy refurb. Food recently has been cold and my orders have been wrong multiple times. This time requested no pickles on double cheeseburger as I absolutely detest them, it had 7 on it! Couldn’t do the food for thought feedback as didn’t get a receipt. I know it was late but it’s a simple request. My family have also reported the same issues with service and food quality. 100% avoiding this store from now on.

Food as good as it gets from McDonald's The staff seemed like they didn't want to be there and this showed in their service, mumbled talking, hard to understand what they were saying, burgers felt like they had been overcooked the same as the chicken burgers, not wrapped properly, the Lattes were served at a stupidly hot temperature compared to normal, will give this one a miss in future

The food was cold and dident taste very nice much be the worst McDonalds I have been will never go back to that ever

Food was better thrown away. Service was good , staff was good.food was like eating a tennis ball DISGUSTING

Slow service even though it was 8am and empty, food was good probably freshly cooked hence the wait for me this wasn't a problem some it can be. One star for atmosphere as nobody much in.

So they spent all that money giving the place a makeover and it looks like this. The bin was full. There was tomato sauce all over the floor. It was like that when we arrived and still like that when we left. Oh, and this new "grownup" decor style is kinda dull. Just a lot of grey/brown. At least the ketchup on the floor added a splash of colour. And there are still quality control issues, i.e. ingredients missing from the burgers and things like that.

This is the slowest McDonald’s drive thru in the area. I have never been here and not had to wait for food. Very frustrating

On outskirts of Hull, was driving near by, actually never been into Hull! We just needed to pick up a quick drink, so didn't go into the mds . Lots of parking, looked a busy area!

I don’t write this review lightly, as a former McDonald’s employee, I know how hard the job is, and this review is specific to this restaurant, not McDonald’s as a whole. Back when I worked for McDonald’s (remember before the touch screen ordering and when they only took cash??), when you had banks of people taking orders and running food, if it took longer than 3 minutes to take the customer’s order and get their food, you were going too slow… any issues with someone’s order were sorted out on the spot… the food has never been top notch, but what you always got was hot food quickly! Fast forward to today to Willerby… I placed the order on the screen, and paid my money. 25 minutes later, the food arrives… all the drinks are wrong, 2 of the burgers are wrong, and everything is stone cold! I do complain (again, as an ex-employee it takes a lot for me to complain), and I’m asked “can I replace anything for you?” But it’s going to take another 25 minutes… I can’t fathom waiting 50 minutes for a McDonald’s!!! I have been to this restaurant before, and whilst never this bad, it does seem poorly organised as the food always takes longer than it should based on how many people are there, and frankly, bins are usually overflowing, tables sticky, etc etc. This restaurant needs to do better

The staff is young and don’t know what they’re doing and I have found a hair in my burger

Should be banned from UK......#garbage

Bacon in the burger was cold . Asked if I could have it warmed up and told they don't do that. Poor , poor, poor.

Only used the drivethrough. Long wait. Food cold. Staff awful. Waiting that long I had to ask them to exchange the drink which had gone flat Just used again today. 31/05/24 Food still cold. Longer wait. On top of this got home and the order was missing 2 items.

It's a shame the food never looks anything like they advertise, more like it been thrown in the bag. Staff always seem very pleasant at the drive-through, though.

The women came to wipe the table with same cloth she wiped chairs with as we approached table sweat marks on chairs I felt physically sick

Only place to close for improvement , then open with less seats, went in today at 11am and no seats or tables free for families , half the seating seems to have been removed , won’t be using anymore

No drinks at all & waited 30 minutes for 2 happy meals.

The worst McDonald’s in the country. They have been closed for a month to refurb you would have thought they would have done some staff training while they were closed. Who thinks it’s a good idea to carry the food on a tray to the front desk and let it go cold while they pack into a bag.

Only visit if having my motor serviced or MOT'd across the road so not been in for some time. Newly refurbished to look like been inside a psychiatric ward. Awful I suppose it's kinda fitting

Ordered a delivery from Willerby McDonald's though justeat. Complete wrong order and useless when I rang up saying I needed to go though justeat even tho it was there incompetent of sticking my order to the wrong bag .

Food was good and very fresh definitely one of the better McDonald's

Has to be one of the worst McDonalds, the food is often cold, the Fries are never cooked properly and the milkshake machine never works. And it’s still the same even after its had a total refurbishment 🙄

The new McDonald’s place Isent what I expected it to be its dull and not inviting

Why are you not telling us your closed ????

Reasonably fast burgers.....atmosphere in car was fine till I farted

Slow service, cold food and dri is when they finally arrive. Click and collect is hard to park because of delivery drivers hogging all the spaces. Best to avoid and goto burger King.

Nice place 👌 always clean and good atmosphere

Its Mcdonnalds.. service good staff lovely, better than most... Never go in hence 1 * for atmosphere..

Waiting time is unacceptable, staff is impolite and food is never how it should be.

Food was great. Place was nice and clean. Saw a manger miss a bus too, that was a great laugh. 9/10

Stopped off after hospital appointment. Good fast food

My husband and I visited for breakfast. We were having problems with the app. The lady there got someone to sort it out. She was kind, cheerful, and very tidy. Excellent service. 🙂

Coming back from Castle Hill .thought we might pop in.. a bit peckish.Quite busy..Table was uncleaned..staff were wondering around doing nothing in particular...food was moderate at best...the highlight of the visit was a cigarette outside afterwards...in the pouring rain.Never been a massive fan of their food..but this visit has put me off them completely.And to think there was a KFC Around the corner

Love this place. Staff are always so polite.

Very slow service (take away) part of order was missing

Only ordered a burger and 4 people who all arrived after me got their food before I did. One of them had a tray full of food. No apology for having to wait so long. The chef said he cooked the burger but some how they managed to loose it.

I ordered breakfast online via the app, the staff at the restaurant had me waiting over 30 minutes only to tell me at 11:01am that they can’t fulfill the order now as it’s past 11am. Absolutely disgraceful and I will never go to that McDonald’s ever again.

Had the Xmas hot chocolate drink and it was yummy😊

I am always fascinated how busy and well run McDonald's are. The food is really tasty.I couldn't believe how nice the chicken nuggets were, I think for years I have been cooking frozen ones at home these are so good.

Went to grab a quick lunch. Tried the chicken big Mac. Tasted good just a mess to eat. A little less sauce might help it to stay together while you eat it.

A little slow at times, but still quicker than most, and the food is always good, maybe not a high class meal, but more than edible, and certainly very convenient, and the menu keeps updating so there's always something new to try.

I went there last week, I wanted two pieces of chicken and chips, what I got was a box of three chicken strips and chips, not what I asked for,very disappointing

Staff (Carolyn) had the most amazing service I have ever had from mcdonald’s she is happy and positive. She ensured we was happy with are order and treat us with such kindness, really made our day.

Incompetent. Ordered through Uber eats several times, over 50 percent of the time items are missng. When complaints are made against an item missing from a burger meal, they refund a pitiful amount, nowhere near the item value.

Disgusting. Fries were cold, tasted like they had been on a warmer. Got up to complain, but staff stayed in the back. It was near closing time, so had a feeling these had been prepared beforehand. Still not acceptable.

The food was OK, it arrived luke warm. Not the best presented although we have eaten it as hungry and tired. Normally, would take it in as prices are extremely high for McDonald's now as are everywhere.

Over 15 minutes wait, for 1 meal,

Horrible place. How do they get away with likening the promotional pictures to the product? Classic false advertising and building the experience up into something it obviously isnt!!!!

Great food,Great quality,kind workers and clean tables and chairs. It's amazing!!

Popular drive through serving usual burger fayre. Order via app, touchscreen or counter. Collection or table service. Some tables have wireless phone chargers or connection points (cables not supplied). A little slow service, but food served hot. Some parking spaces.

Got home with order 5th time in a row stuff missing

Visited McDonald's Willerby today. Exactly what a McDonald's should be. Easy to order, fast food, clean venue and good food. The only thing I don't like, and it's no reflection on the staff at this location, is the car park - it's stressful and crammed in.

Worst Macdonald ever specially after lunch shift, cold food , waiting for long time for orders when not even busy time Try to avoid this branch after lunch

Extremely busy when we visited so you would think with that amount of turnover the food would be hot. Unfortunately, this was not the case. Our burgers were lukewarm at best, and while my husband was lucky enough to receive hot fries, mine were about as warm as the ketchup l dipped them in. We don't visit McDonald's often unless travelling, and this is a reminder of why. This has to be one of the worst meals we've had from them. At least the coffee was strong and hot. Gave them a swerve on our return journey.

I had my food delivered and they forgot a layer of cheese on my double-quarter pounder cheese burger and they forgot the straw on my milkshake. The driver was okay and got here on time.

Went to McDonald's Willerby recently and it seemed absolute chaos within the restaurant. Slow and not very friendly on ordering and appeared to be a flustered manager ready to blow at the 2nd window serving the food out to customers.

You ask for a certain meal at breakfast and they give you a complete different meal and make you spend more money I asked for a bacon roll meal and instead got a breakfast roll without sausage and they put egg and cheese on which I never asked for so either they do it because that meal costs more or they just thick and can’t get the orders right and if you order during the day they either miss something or get it completely wrong absolute job worths at times won’t be returning

Got to be the fastest maccies in hull Every where else are so 🐌

Willerby McDonald's is always clean. Service was excellent and food was fresh.

Fantastic and magnificent service

Exactly what you expect from McDonald's

Stopped on the way home, as good as any McDonald's

Truly awful large fries 17 fries,chicken nugget happy meal left to go cold wild youth spoke to his friends and took 12 minutes to get one fries and one large hot chocolate worst branch we have ever used.

Who ever was serving last night a bit past 8pm at the voice/ money part made my day with his customer service and attitude 😄 and I wasn’t even having a bad day. Great to have someone with an upbeat attitude there for once 😄

Not the best branch I've ever been to. Part of my order was missing and the toilets were filthy.

We're do I start I was left waiting for fast food for over 35 minutes then the lady behind me who was also waiting was given her food and a full refund for the wait when I asked about this they said I didn't enter the category as I have already complained and had a cold burger and fries returned so basicly me and my daughter was waiting atleast 45 minutes for our food to be prepared fresh do not go to this mcdonalds

Visited The Head of Steam for only slightly more cost than our trip to this McDonald's, the next day. Vastly better value.

Great fish & chips. To eat in or take away. Special meal deal for seniors, small fish & chips with sponge/ custard/ ice cream for £8.99 👍👏

I had a disappointing experience at McDonald's. The food was cold, the service was slow, and the overall quality didn't meet my expectations. It felt like a rushed and unsatisfying meal, also I felt very harassed when one of the employees I think his name was tyler Nolan, started crying coz he didn’t have a dad 👨

Got 1.99 wrap wasn’t even wrapped and all salad supposed to be crispy and got grilled 1/10 service from Tyler Nolan

Thought I would go through the drive through after work . Bought big Mac meal . Live 5 mins away . Burger was cold couldn’t eat it . Had to warm up chips again . Not be going there again

It was the worst McDonald’s in my life the food was terrible the service was terrible after I ate my food I was more hungry than before and the portions was minuscule I disgusted by the workers and the manger after they forgot a burger and had to go back in to ask for it. All I would say is never go here it is the most trashiest place the most disgusting place on earth

If you ever visit this place be sure of one thing? The incompetence of the staff here is beyond anything you will experience. I don’t particularly like fast food or encourage it, it’s a kids treat. Every time I visit here I am reminded of this fact; the staff are totally incompetent and seemingly challenged to ever provide you with the food that you have ordered and paid for even during quiet periods…. This is not a one off, that can be forgiven as everyone makes mistakes. This is consistent, every time we go and give them the benefit of the doubt that THIS time will be different ( they will give us our order) it’s simply not. Shame on the managers, owners and the staff… it’s disgraceful! It’s a sad state of affairs when our nation is so hooked on this type of food that appalling service, standards and professional can be compromised without consumer penalty, loyalty and reputation. Awful service and continued incompetence is the only consistency you will experience here.I will write to their head office again which will result in the same consequences - no action and some rubbish 10 voucher no doubt! As the queue for this place throughout the day is packed beyond comprehension, how sad…..

Bought a burger, opened it and found it had already had a bite taken out of it - obviously by one of the staff members. Staff didn’t even seem bothered when I returned with the burger. Absolutely disgusting and completely out of order.

Never got around to the food as didn't stay. Ordered at main station eventually after staff realised. Struggled to understand my order. Those were the good points. The place was disgusting and dirty. I'd already decided I wasn't staying, but then when the food arrived it was wrong. I asked for a refund and left, never to return.

Oh dear, first window, man very grumpy and ignorant, food was all wrong, and the brown sauce covered the sandwich and made the bread soggy, disgusting, should of taken a picture, didn’t have time to bring it back had to go to work,

Tried the McPlant surprisingly tasty

Fairly quick, food was cooked frsh this time which isn't always the case.

My main issue with this location - my Wife has a blue badge, there are almost always delivery drivers parked in the supposedly reserved "blue badge" spaces, the staff say there is nothing they can do about it, surely their car park, their rules, they are clearly more interested in keeping the delivery drivers happy, as you can tell by the speed they are attended too compared to "guests" - as a result the food served inside is generally cold when it arrives - which is usually much slower then most other McD's.

jess who served us was so helpfulandfriendly