McDonald's in Newham

I am a very regular customer (50x/year), they OFTEN forget ingredients (pickles, bacon, tomatoes, or even a steak...) as soon as you get a basic sandwich. It's really painful... - Updated 05/09/24: arrived at 8:35 p.m., all order terminals are cut off, I ask the counter, response: "we have stopped orders inside, you have to go through the drive"... Good I heard it mentions table service until 10 p.m. on the front door... - Update from 01/11: McExtreme 2 meats ordered, 2 meats paid for, arrived at home, 1 steak... However, we were far from the rush so not even this excuse... The routine... - Is there still a manager or is everyone freewheeling?

Waiting more than an hour to get drinks that are not cold and a cold hamburger that is just UNALLOWABLE!!!! This is deplorable for a fast food service when the restaurant was not full and which was forced to close the ordering terminals 2 hours before “closing” LAMENTABLE!!!

Super long wait for only 2 ice creams even though there was no one there! To flee!!

It's a shame this Macdonald but where is the person in charge, long cold service, drive lol fast food....we're far there....it's an hour and a half in line at the drive-thru, inside from at a certain time they don't even serve anymore they send us to the drive with the right to eat inside 🤣🤣🤣 If we lack staff or anything else, please don't open, we have to stop the carnage 😡 I think that lacks seriousness and professionalism.

I had a really bad day, at the McDonald's drive-thru. Manom ​​Alban served me in such an easy way, he went from a simple order to a humorous order, it gave me a boost. He is very pleasant. I will be happy to come back.

Order placed online and paid in advance, approximately €50. We ask for the order to be prepared at 8:10 p.m. while we park in the parking lot. We know that the service is particularly slow as we have become accustomed to it so we are patient. Order received at the counter at 8:35 p.m. Before going out we check, obviously a burger is missing. We report it “no worries, we’ll do it to you straight away”. It's 8:55 p.m. still nothing received and 50€ which is slowly getting colder. It's getting worse and worse there..... Update: we went out at 9 p.m., we were offered ice cream as compensation which we refused and we ate cold.

Understaffed forever... Lol pitiful.......... (€9 per hour, review your salary scale too)

You will have to make sure to respect the portion sizes of fries

More than pitiful 25 minutes of waiting, a shame given the price of the goods

Terrible service at all levels. Very long wait while there is almost no one in the restaurant. Dirty table. Reheated and very average fries. Smaller and smaller portions, not to mention the size of the burger. Staff with an obvious lack of professionalism, vulgar, unable to say hello. Finally, the customers witness the insults flying behind the counter and yet I was at the very end of the room. Really disappointing.

5x what you order in this restaurant, 5x it's a real disaster, the food is cold the steaks are bad! The worst McDonald's around!

Having gone around 10:30 a.m., I had the impression of waking up the person in charge of my order

The worst Macdonald in the world, either they close the drive-thru or they close the inside, there is always and always a problem with this Macdonald!!! We should think about changing teams and hiring people who we really want to work for. A real bunch of incompetents and I weigh my words!

Horribly slow service whether at the drive-thru or in the restaurant! Allow at least 35 minutes to get your order! This evening the room is closed due to lack of staff (as is often the case) it took almost an hour at the drive-thru to order and get my meal even though there were 10 cars maximum! Not to mention the recurring errors... I sincerely think it’s the worst McDonald’s in the region!

Inadmissible. We arrive inside to order and we are forced to go to the drive-thru because I quote “we don’t have enough employees” It’s a shame for the McDonald’s France franchise. This is unheard of. All this so that 3/4 of the products are missing once the drive has passed

3 orders completed 1 problem in each order (missing item, wrong item, etc.) Impossible to trust what you receive

thank you to Alban for this magnificent welcome at the Drive!!

Arrived this evening at 10:18 p.m. (not very proud at the time) friendly young man smiling and patient without signs of being fed up for late customers Thank you for all this

After 12 hours of work I decided to order a pick and collect just to eat quickly.... I waited more than 30 minutes in my parking space dedicated to collection... I activated the location so that, when I arrive near the restaurant, my order goes out... 7 cars were served before me while they were at the drive-thru... I leave my vehicle to go inside and ask for news... It's 6:20 p.m. so no one in the restaurant because too early for the rush... I am told that my order is being prepared, I take a breath and return to my car... 10 minutes later still nothing.... I I go to the drive-thru counter and I am told "you are not alone and there are only two in the kitchen".... They served 7 drives before me! No apology and an unpleasant and rude look.... And to top it all off, everything was cold apart from the nuggets! And no sauce ordered received.... Disgusted!

None from none. Really incompetent. We wait 30 minutes and still nothing when we go to see the employees, they can't give us a real reason. Forced to put a star because I wanted to give 0

The worst McDonald's in the area. A wait of 40 minutes, completely out-of-the-ordinary and incompetent employees. Avoid if you don't want to spoil your evening!! Obligation to give a star but it absolutely doesn't deserve it

Very regularly non-compliant orders with missing items, everything must be checked...

Boring as always but when things have to go quickly it's still the simplest solution

We placed an order for almost €50 Via Uber Eat, outside peak hours and there was no sauce, this is not the first time this has happened, it is unacceptable! This must be 3 orders or something is missing. We make a claim and are told that the missing items have no price…. Like the sauces at McDonald's must cost €80/100 per kg and we tell you that it's priceless. In short, if I were the manager I would put my department in order! Macdonald is finished, there are many other offers on the market that do their job very well!

Nice meal. Waiting time was very long. Toilet was not that fresh.

Disappointed with the lack of care in general. The steak is getting thinner and thinner, be careful we will end up seeing through it! I miss the McDonald's from before... With ingredients in the burgers and bubbles in the sodas. Goodbye good memories...

Extreme waiting times in an almost empty restaurant. Fast food.....what do you mean??? And the toilet....??? See photo.

Order not placed due to computer problem

Thank you Alban for this incredible order

It's supposed to be a fast food restaurant, we wait 40 minutes. The person taking the order asks us if we don't have a 1 euro for our sports bet... never before seen, I will never come to Macdonald again, for sure.

The worst MC Do in the area... I go there because it's close to my house but we always wait forever and there's always something missing while the MC Do is always empty.. This evening again I stopped by and my children's two Happy Meals were incomplete, no games, no drinks, no desserts... I was in a hurry, I didn't take the time to look and I noticed this when I got home. Unfortunately this is not the first time. It's really time they hired a coach to train the teams or do something because it's not possible to pay and not receive what we ask for!! It's not normal to have to check the order every time.

Great welcome and EXCELLENT SERVICE from Alban who I asked for his name to be able to highlight his professionalism which I have very rarely seen at Mc Donald! Thank you very much Alban I will come back for this service!!!!!!!!!

Order not respected, I asked for no sauce, there is mayonnaise and salad grrr, my dog ​​will be happy, I would not go back there again

Today 2/07/25 refusal to serve me as well as 5 other cars at the drive around 4 p.m. after making us wait 20 minutes without response at the terminal, after being aggressive at the terminal we were forced to leave the drive in reverse even though the restaurant was empty and no cars at the drive-thru

I ordered via Uber Eat, I'm missing 2 sandwiches, all my desserts... on top of that the meal was cold! not great really I wouldn't do it again at this McDonald's. then obviously I can't find anything for a complaint on the uber eat application.

I find it unacceptable that every time I go to McDonald's the service is poor and the ice machine is constantly broken It's disappointing to see a company of this size repeatedly offering such a poor customer experience It's time to take measures to improve the quality of service and maintenance of your equipment better attention to these aspects would greatly improve the satisfaction of your customers

I find it unacceptable not to have ice cream in the middle of summer. Advertisement to sell new ice cream arrives on site machine broken down for 3 weeks already.

impeccable service not like in other Macdonalds friendly and helpful staff

Cold and hard burgers, dry and more than stiff fries, inedible which ended up in the trash... (fries clearly re-cooked and left for I don't know how long under lamps like the burgers! more and more expensive but the "quality" has gone up like the size of sandwiches 🙄

A Mc Do where I recommend you check all your orders because they make mistakes all the time and never in your favor of course Order of the day: I pay for a double Chicago Classic and once I arrive home I realize that I have a single…. Tired of chasing after them!

Manom ​​tressssss lentils. The word fast is forgotten like certain products in the order

Only customer at the drive-thru at the time of ordering, restaurant closed so no ordering possible inside. We still have them an order that is not ours. GG, change nothing, we won't come back.

The hamburger cheese is still frozen, no coffee, the machine is broken, I don't think I'll set foot there again, it's still a Mac, we agree, but fast food is getting lost, it's a shame, I think

20 minutes to order, when we receive our order more than half is missing and we make a mistake and to claim what is missing another 20 minutes of waiting Fast food isn’t really that…

We've been coming here several times and the service is mediocre, there's a huge waiting time when sometimes the restaurant is empty, this evening we're breaking records, I'm at the drive-thru at 10:35 p.m. and I'm told it's closed for lack of staff but just lol two cars in front of me we can't make three best of menu lol so twenty minutes of waiting to get out of there abuse and big nonsense, I would like to know who manages these units c is abused

This is unacceptable, we even left the drive. The person in charge of orders tells us to wait. We wait 10 minutes for him to take the car from the next terminal that had just arrived. Teach your employees first come, first served. I am really disappointed and unhappy with your service. And this isn't the first time this has happened to me...

Extremely long waiting times in the dining room or at the drive-thru. No one seems interested in improving the situation 🙄 No smile Gives a very bad image of McDonald's!

To avoid, it has really become worse and worse, we order McDonald's croque they are overcooked we ask them to exchange them they give you more overcooked crust very hard inedible and a big piece of the croque is missing as if someone had eaten it, you go back and almost they have nothing to do because they don't want to have a loss, what a manager told us. Even the kids' toys in happy meals are not what they used to be, in my time our toys were much better, they were real toys now it's all on the internet. We are told not to let children on screens and McDonalds encourages them to go there whatever they want. It’s clear that for my part I would never go to McDonald’s again. It became disgusting and rotten.

Honestly three times in a row that I have come and it always lasts at least 30m while the room is empty it's frustrating I don't understand this slowness....

McDonald's from Ksos there are hairs in the sandwiches and he doesn't even answer the phone

Turnover so important that from one week to the next we have unknown faces serving us. I'm a vegetarian so I might as well tell you that the menu options are more than limited and 1 time out of 2 I have a meat-based sandwich instead of the ONE AND ONLY meatless sandwich that exists!! And we're not even talking about the number of times when 1 or more products are missing from the order, where the products are not those ordered... When I don't eat at home, I go to another McDonald's further from home to avoid this one!!!

I go once a week and he always has something for me: a Best of Cesar salad menu without chicken in it and without fries at 12.5 euros per menu.. it's expensive. Not to mention all the other oversights or order errors...The drive is starting to empty...

Clean and fast. Smiling employees

A quarter of an hour of waiting for nothing, no respect for customers, lack of hygiene

The McDonald’s was completely empty and we waited at least 15 minutes for a black coffee. In addition, it was not possible to add a little milk to the coffee. An employee was very friendly and, after a long wait, asked us if we would like to ask for something. Everyone else ignored us. No thanks

Often waiting but pleasant place with children's play area

Errors on the last 3 orders at this McDonald's...

Never seen more fries 🍟 at 7 p.m. the worst restaurant in manom.

In terms of quality, it's not a great restaurant, but that's not what we expect from this type of establishment. But, for a fast food restaurant, they are particularly slow, which is what you look for when you go there. Note: this is not the only McDonald's in this case. You have to believe that this is no longer a service criterion. Finally, you must now always check your order before leaving at the risk of having to come back to pick up what is missing.

Cmd cb09. I'm still looking for the m&m's in my mac flury...which I looked at thinking they were at the bottom! And 5 bullets for that is stealing. So I understand that if you take out, you can't eat there. But before coming to ask me to leave, it would be wiser to check my order point by point. Cold fries & potatoes. The 280 very good but I had to redo it. A clean and comfortable room. Outdoor play area for children, it's cool

Two years since I set foot there, But I regularly return to the Google reviews page to have a good laugh, I see that nothing has changed except for the worse, Well done guys, keep making me laugh :D

17min wait for a fast food at 11:45 a.m. it's a shame otherwise everything was as it should be

Arrived on a Friday around 4:20 p.m. to have a snack. Restaurant almost empty. We ordered 3 ice creams. After 20 minutes, still not served. I went to claim and request a refund for my order as we had to leave. First of all, I was offered to immediately place the order and offer me an extra ice cream (something completely meaningless when I kept repeating that we had to leave). Reimbursement made. Big deterioration in service and organization in this restaurant. We do not recommend

Saturday evening team at the top!

1/6/24 15:30 After 30 minutes of waiting, I enquired bout my food , just to be ignored for 10 minutes. Then they finally handed me my food, which was standing there for more than ten minutes naturally it was cold. When I tried to get warm fries, I was ignored for 5 minutes this time and left this caricature of a restaurant thereafter, without having gotten what I did for. Don't bother to go there, they re incapable

Saturday June 1st, evening team at the top! 👍 Thank you for your kindness and good humor!

Friday May 31 at 12:30 p.m.: Small order placed at the MacDo Manom ​​drive-thru, and despite everything, the box of nuggets and 1 drink are missing, I deplore the lack of quality and rigor on the part of the staff! Very disappointed 😞

I think in the kitchen they fought with my sandwich. The fries are either recooked or have been there for a while, they are soft but they should be crispy, as for my double tasty I think the guy in the kitchen must have gotten some money from my sandwich I don't see how that's possible, let's talk terminals, almost none of the 3 work, only 2 "functional" obliged to pay at the counter, a shame because the atmosphere is good in the McDonald's

Only one terminal in service, many errors on the order, dirty restaurant...

A Saturday 3:36 p.m.... We go there to pass the time before going to an appointment at 4 p.m. right next door in the area. Almost deserted interior like at the drive-thru I specify... 2 cappucinos 2 Sundays on order after 10 minutes I get up to go see because no staff on the horizon except two being prepared in the heat either... I wait then my partner told me to leave and asked for a refund. At this moment (the manager I think) who was going on a coffee break turns around and says are you not being served? No more 10 minutes of waiting already. She will see. The cappus are placed, no one in sight...she tells me: ahh they must have thought there were sandwiches... You have to explain to me how but oh well.... The staff furnishes the terrace at the instead of being present inside. Ok for breaks but not all at the same time please... In addition the tables are dirty, the floor ditto... A few years ago around 11:30 a.m. we took a long time to receive our order even though he had not big world. We tried again this weekend..... Never again

No one from no one.. Eternally lousy and the consumer service doesn't care, they don't respond. Fries always cold, no ice cream/milk shake machine for months and they serve you anything: They made a mistake by putting peach ice tea when I wanted green so they ended up adding green.. . which resulted in a disgusting and undrinkable mixture.. 🤢🤮 it stank of dried out peaches.. I won't even talk about the cashier who drops 10 cents and waits for me to give her another 10 cents since I can't pick up the coin that SHE dropped under my car.. but that she will pick up at the end of the day.. In short, this kind of mentality pushes me towards the competition.

1 hour wait at the drive-thru. Shameful waiting. Nothing is going right in this drive anymore. No smile from the staff.

Null !! No one is intelligent enough to understand that with nuggets you add sauce order for €90 no sauce No sandwich is made correctly Come on, kind regards

Young Nathan is very kind and polite, the order was perfect

I am delighted with the service, fast and friendly. We were served by an intern named Nathan. I will come back

Order not respected pa room clean sandwich neglected a ticket with the order number found inside my big mac the mcdo croc not cooked nothing good to avoid

To begin an endless wait, knowing that I have worked in different Mac Donald's, I know how to recognize incompetent teams. In addition, the ordering menu had nothing to do with the order taken. I also suspect cleanliness problems. I will start the process for the work inspection, it is extremely disappointing.. I was able to go to different countries where even fast food I had never seen so many problems in a fast food

Enough staff, low attendance and yet an endless wait. Fried potatoes cold and soft so the cold and hard sandwich has been around for a long time. We asked for a modified Sandwich which was not received and two others modified without asking for anything. For having worked in a fast food restaurant... this one to flee

How can a Burger come with ingredients you didn’t ask for? How hard is it to read a screen…. In the middle of a rush it can happen but when there are 4 people in the restaurant. 15 minutes to prepare sandwiches. No commercial gesture, the manager is absent… a major cleaning to be done in this restaurant and not just on the ground level

Terrible experience. Unpleasant staff including the manager present at the time of our order. We had an internet order and one placed on site to take away. We were given the reference for the internet order and were told it was good. Not seeing the number displayed on the orders in preparation screen, we were asked again and we were told again that the order was in progress. We are served the order placed on site and told that in the end the other one was not validated. It was served 15 minutes later. The first order was cold and they refused to at least give us the fries again. Apart from saying I hear, the manager on site was very bad

Disappointed whereas before we liked it. The steak and cheese next to my burger bun, I forgot the dessert in the happy meal but the worst thing is that the bigmac was super greasy

One of the worst McDonald's around. Go further if you can. We go back each time saying, come on, it's going to be okay, they're going to improve... Well no. It's cold, the sandwiches are broken, 1/3 of the staff is angry, and the tables are dirty... Run away.

Thanks to Alban for the quality of his service and his politeness, I plan to come back again!

Hello, I'm not the type to post reviews but I have to, several times I go to Macdonald's and frankly I don't know if it should be called fast food. Yesterday, Thursday, May 2, I showed up at the drive-thru terminal around 9:30 p.m., almost no one in the restaurant, 15 minutes of waiting, still no orders taken, knowing that 4 vehicles were waiting. I turned around and left, in the other cases where I waited so it's 15 minutes before the order 15 or 20 minutes for the reception so it makes a total of around 30 to 35 minutes with very poor product quality. For my part, I will no longer frequent this restaurant and don't let anyone tell me that all Macdonald's are like that, I travel all over France and I frequent very, very good Macdonald's. For me it's just a question of organization and management and personnel. Sincerely.

8:45 p.m. the manager turns off all the terminals and kicks people out, it’s very nice 👍

The service is slow, it looks like the first confinement 🤣 It’s more of a fast food, it’s a slow food ✌️✌️✌️

Very good Macdonald, welcome and warmth, I recommend

What's incredible about this McDonald's is that months and years go by but nothing changes. The management apologizes by comment, but the word action must be unknown! Just last night the bacon was missing from the chicken bacon wrap! So now you also have to open the sandwich when you get takeaway! The egg muffin? Missing for months and months! The bacon chedar fries weren't too late when they were gone! You can believe that the products are exceptional and fresh! Cold products and I guess the management is confused because people keep coming! It's over for me and people should go away! Well, I go to a mc do further away but if I live next to the one in Manom! One moment if you can't find the staff and the one in place is incompetent then automated! Because it's good the orders are not finished, the sandIch is not finished, the order terminals are turned off, the click collection is deactivated at 10 p.m. when the mc do closes at midnight! Nothing has been wrong with this McDonald's for years! And nothing changes! The excuses are over, we judge actions not words.

Of all the local McDonald's, it's the cleanest 👍

45 minutes at the drive-thru only 3 cars before me! and far from being the first time!

A McDonald's is a McDonald's but there are still too many forgetting orders.

Well located, smiling staff, very friendly, space, fast service, Well located, I recommend.

Oct. 2022: too long a wait at the drive-thru, but everything was OK. Nov.: still as long a wait at the drive-thru (35 minutes). We tried the fish and chips: 5 fish is too little! It’s still a treat. I recommend ! June 2023: at the drive-thru, 20 minutes of waiting at 38° to be told that there was a shortage of wavis... Fortunately, they were generous with sauces... August 2023: new decor, it’s superb! On the other hand, if you have XXL shapes, avoid sitting on the benches, your "luc" will overflow onto your neighbor's table, as the tables are so tight together... April 15, 2024: Too much waiting at the drive-thru again. Surprise when we got home: out of a sharing box of 20 nuggets, 2 were missing....

Not very McDonald's basically, I come to Manom ​​with pleasure often to help out or when I don't have time to eat. At certain times it is quieter and more friendly than the one in the center and the establishment is newer and less noisy. The service is well organized and the managers and young staff do their best to satisfy the customer.

Officially the worst McDonald's in the region. Always forgetting orders. Endless waits. And when we arrive at 9:50 p.m. there are 4 cars in front of us, at 10:20 p.m. 10:20 p.m. after 30 minutes of waiting a member of staff comes out to tell us that tonight it closes at 10:30 p.m. and that they will not be able to serve us. While the normal closing time is 11 p.m. Do the staff make their schedules as they please? There is no manager?! Fortunately there is a burger king 10 minutes away. Excellent service from them by the way

30min wait at the drive-thru for 1 menu and 1 happy meal. The fries were still slightly frozen; the sauces were forgotten as well as the happy meal toy.

Saturday May 13 at 2:22 p.m. we finally had our order sent at 1:38 p.m. Not complete, products are missing plus the uncooked McDonald's sandwiches. Endless time waiting for a team on the verge of chaos. An employee says there is a shortage of staff. But for us as a customer, it’s not our problem to run away

45 min wait We received the desserts 20 minutes before the burgers Everyone comes to the checkout to complain. Because of new or bad management? Everyone will have their own opinion

45 minutes of waiting while the McDonald's is almost empty, only one functional order terminal and when I arrive at home the drinks are not refilled... almost half are missing, the prices have continued to increase and the service degrade. For my part, it was the last time... to say that in the old days we called it a FastFood...

Very good but more terminals should be opened.