McDonald's in Newham

I order a DeLuxe and they serve me another hamburger. I bring it back to show the error, I am told that it is indeed a DeLuxe. I then ask where the famous mustard sauce is and I am told that there is no mustard in the DeLuxe 😂 I go to BK at least they know their hamburgers...

I am a very regular customer (50x/year), they OFTEN forget ingredients (pickles, bacon, tomatoes, or even a steak...) as soon as you get a basic sandwich. It's really painful... - Update of 05/09/24: arrived at 8:35 p.m., all the order terminals are cut off, I ask the counter, response: "we have stopped orders inside, you have to go through the drive"... Of course it mentions table service until 10 p.m. on the front door... - Update from 01/11: McExtreme 2 meats ordered, 2 meats paid for, arrived at home, 1 steak... However, we were far from the rush so not even this excuse... The routine... - Updated 01/13: Bigmac chicken ordered at the drive-thru, beef version received. Two weeks later, Bigmac 4 meats ("mercato" promotion) requested, normal Bigmac received. *sigh* - Update 02/19: Double royal Bbq Bacon ordered (burger of the moment), received... without the bacon... (yes I took apart each layer of the burger to look for it...). - Update 03/16: Double fish fillet ordered, well taken into account and visible on the ticket... Double cheeseburger when unpacking at home... *sigh* We also had two sundaes, no peanuts... Yes yes we searched in the bag... It's really tiring... Is there still a manager or is everyone freewheeling?

Trays dirty service to see again person who brings back my tray not even good appetite

Order placed at the drive-thru on a Saturday evening, no crowds in the restaurant, a car in front of me, 25 minute wait....cold sandwich, no Deluxe sauce with potatoes, Sunday costs 4 euros half filled and no peanuts.....it's really expensive for the quality/quantity!!!

Long service (via Uber Eats) even though we had ordered at 2:45 p.m. so there shouldn't have been a crowd... First time I got sick after a McDonald's: 1-2 hours after the meal I started to feel nauseous then diarrhea. I spoke about it to my partner with whom I had eaten: it was the same for him Conclusion: hygiene really shouldn't be terrible... so I wouldn't order from this McDonald's anymore

4th time I've had poisoning after eating there, unlikely it's a coincidence...

An order of 4 components including 2 drinks. Preparation time 15 minutes. 2 errors........ However, the restaurant is empty. Courage, flee.

Good morning, I showed up at the drive-thru on the left side, the young girl who happens to be taking orders, takes the right lane after three cars have passed, I take the liberty of going and speaking to the loudspeaker on the right side, telling her that I have been waiting for a while now and that she is not taking my order, she tells me that she does not have a camera, I told her the least I could do is to at least try to speak on the left side to see if anyone is there. She doesn't apologize. We arrive at the counter to pay always at the drive always with the same person I pay and once I have paid tells me that there is no more salad that I have to take a fries. I tell him that it often happens that there is never any salad in your house. Then I told him that it would be good to remove the word salad because there is never any. I then arrive at the counter to take my order, the young girl tells me there is no more salad. I'll give you a fry, I told him that his colleague warned me well after I paid that now I no longer have a choice. An illness arrives and asks me if I had a problem. I tell her no, it was your colleague who came to me to tell me that he was out of salad and that she would give me a fries. She told me no, the person who happens to take the orders and cash. The orders told me that you insulted him, I remained shocked by his behavior of asking a customer if I had insulted him, while we did not insult him at all, I asked him to put the person concerned in front of me, something she did not want, and she left. to believe that this lady believes her employee more than the customer, I am a person who comes quite often. She disappointed me very much. I'm not ready to set foot in your house again... it might be time to change your managers and review your teammates. I was shocked as if accused of something I didn't do. You will have to review all of this, because your McDonald's is starting to lose customers. When I see the comments, I tell myself that I am not alone. plus, I had an order for €80. Good day. I came by on 4/03/25 at 7:50 p.m.

Amazing ! Orders are never good and complete! Today, we totally forgot a box of 20 nuggets! At 12 balls per box, it’s an aberration! Great lord all the same, they gave us the sauces for the box… It’s incredible that the establishment is still open with so little professionalism! Avoid!

Cold hamburger...cold fries also...table not clean...No cover for salad or Caesar sauce.. I won't go anymore...

Beautiful decoration, fast service, what more could you ask for?

Disappointed 😞 Order an Italian salad (not received) Deluxe order (not received) We pay we wonder why To avoid

30 euros spent for two small maxi best of, clearly under-dosed in terms of fries, half-filled and the “manager” says it’s normal. Execrable… Honestly go to BK!

Horrible service! The kindness of the young girl is catastrophic!

Always 20 minutes to be served and what's more it's normal cold when you pay for 12 ball menus

It's always the same with this McDonald's! Something is always missing! This evening we took a box of 9 nuggets, there are only 8 in the bag... So now in addition to having to check if the order is complete, we have to check inside the bags if everything is correct. I don't know why we still bother giving money to this brand knowing that we are constantly disappointed! Wanting to please children, we lose our cool. Run away if you can!!!

Super McDonald's takeaway order received in less than 4 minutes I highly recommend going to McDonald's

Do not go after 10 p.m., even if closing is posted at 11 or midnight, they regularly refuse to serve and say they are closed

Horrible, raw fries, overcooked potatoes. Hard and cold bread. One of the worst experiences in terms of fast food, given what I saw in the kitchen, the hygiene does not seem to be up to par. Truly a disaster in all its glory.

Is kindness optional? Or as a surprise in the happy meal?

No heating on February 10 - 1st day of vacation…. No auxiliary heating implemented!! 14 degrees max Macdo's response - "I promise there will be heating tomorrow" The joke!! Limited hot sandwich - while only 10 people in the restaurant and 0 at the drive-thru Not even a commercial gesture given this inconvenience - In short, to avoid especially when reading the other opinions.

2nd time in a row where I go there ordering takeaway and where my sandwich does not correspond to the request with less food. Also an ice tea filled with 80% water Really pathetic restaurant

1 p.m. a drive… and another missing item Your team sucks…. Still the same problem... the third drive I still notice an item missing... It's over... You have lost a customer…. !!!

It's been a while since I've been to this fast food restaurant. It's changed a lot. Fairly quick service, too bad the sandwiches were cold. Then my daughter placed an order on the spot for ice cream which was to be served at the table. After 15 minutes, we had to go and pick them up at the checkout: the ice creams were ready (for a takeaway order???) but barely melted. Really very disappointed.

1 hour to be served even though there were only a few cars in front of me. Unacceptable service. Cold burgers and assembled with eyes visibly closed.

February 7, 2025 I arrive at 7:45 p.m., I leave at 8:35 p.m.... barely a word of apology. I at least ask if my sandwich will not be cold, I am told "I don't know, I just packed the order" Like it wouldn't bother to serve cold (I always ask because I received lukewarm fries half the time...) No commercial gesture nothing

Frankly very disappointed jorez could have put 0 stars I would have made it cold dear cold ons and returned 4 times 3 children's menus forget dessert fries toy.... All forgot yet pay in finally after the 4th time returned we all have to flee I will not come back he forgets all.....

The worst McDonald's! To flee! A team completely lost, orders forgotten, cold, disgusting room not to mention the dishes.. Waiting time way too long. Perfect for throwing money in the trash! Ashamed

Are we at McDonald's??! The box is only 1/3 full That will teach me how to be unfaithful to BurgerKing

McDonald's is getting more and more expensive

ALWAYS there are omissions and/or errors in orders! It’s recurring! Today the fries were cold from home, just like the restaurant. The Service is so slow it’s impressive! The food hall is dirty, I think it’s one of the worst McDonald’s in the region!

23 minutes to wait in front of the terminal in the middle of the afternoon and no one comes to take the order. A shame.

50 minutes of waiting to be served cold.

Every time I go to the drive-thru, there's an endless wait, even if I'm all alone waiting for an order for €10. If you didn't have 30 to 40 minutes to wait at a drive, move on and go somewhere else. With each order something is forgotten

I waited 35 minutes for an ice cream takeaway in front of the desk, and when I asked for it, they gave it to me with the box full of ice cream on the outside and without toping. Is not the first time. I guess if you don't spend much, you don't count !

So disappointed.. again tonight it’s catastrophic… 😑 Cold fries, the drink half filled and to top it off the children's menu without dessert or toys.. It’s definitive, I won’t set foot there again and that’s a shame because at the time the service was impeccable!

I often went to this McDonald's although sometimes I was already quite disappointed not to have the requested dishes, napkins, etc. This time if it was undoubtedly the last I can only advise you against this place, Tables rooms as well as food on the ground near the trash cans and in various places like the edge of windows, cold food and full of oil, glasses rooms! ! With lipstick on, professionals who do the cleaning and who touch the trash without gloves, cold welcome and without humanity. In short, a total fiasco!

Error in the order and what was there was a mistake...remaining polite. I won't go back even though I live two minutes away I prefer to go to the linkling.

I wanted to try the mcflurry pistaccio…. So very little pistachio cream and no crushed pistachios like in the photo… and yes, never trust the photos!

Paying extra for half a portion of fries is overkill!

No towel Very dirty trays We paid for the menu with the fries included except that the fries alone were unavailable so we had to pay extra for cheddar fries, if you can call that cheddar, I would have rather said melted plastic Slippery floor Disgusting toilets I strongly advise against

A top restaurant especially when Sarah and her team serve you

Ordered very long incomplete, no napkin, the rest of the order never brought. At the counter no employee takes care of the missing part of the order and to top it off the fries are very cold. Worst Mc Do in the sector and undoubtedly in the east.

More than an hour of waiting to eat a hamburger!!!!! Never again in this McDonald's

I am German and I come to MacDonald in France I received socks but the staff does not want to change them they are not correct

The floor is very slippery, at the limit of safety for users... Abnormal while other similar restaurants do not have this kind of problem...

Food OK it’s still McDonald’s. On the other hand, the toilets are extremely dirty, no hand washing, no hygiene.

Mega long, all the time, even outside don't go there

They are THIEVES, they reduced the size of the sandwiches, my double cheese looked like A CUTE....1 cm LESS ON THE DIAMETER. And obviously the price of the menu increases, THIEVES. I'M BANNING THE MCDO, DIRECTION THE BURGER KING until they do the same...

Accustomed to click & collect, this McDonald's has a big problem with work organization. Friendly staff but that's not enough: incredibly long delays and too often something is missing in the order. A week later: missing the Happy Meal dessert like the previous time (added because I checked on site!) and icing on the cake: the Big Mac replaced by a Big Mac Chicken. Call to the restaurant to protest: twice I was hung up on. Chief ! It would be time to have a team meeting to set the record straight because this is becoming alarming. Next time: mail to McDonald’s France headquarters.

Extremely long service while sexually two cars in front of us. Staff at the end of their rope and shriveled sandwich, it’s like that all the time

A Disaster! A dog sitting on the armchairs... it's UNACCEPTABLE! An oversight in our order and the person who had just cashed (touching the species) touched my pancake with unwashed hands. TO FLEE!!!

25 minutes at the drive-thru is a bit long Still no change Thanks for the response I came back after my activity around 9:30 p.m. It went very well This is why I revised my rating However there are certainly some things to do during peak hours Greetings

Waited more than 30 minutes to tell us that the order we had was reversed or lost in nothingness, so wait 30 minutes more to place a new order.... the "food fact"

You can’t imagine the waiting time for…8 customers present… Never again!!!

30 minutes of waiting without seeing the click and collect order. After the eighth person who arrives after me and who comes before me I decide to go to the counter. My order had been waiting for a delivery man to arrive on the counter for 30 minutes. We apologized for the inconvenience, but they served me a cold order. So I paid 15th to eat cold food at the slingshot and I arrived late for work. Really disgusted

Terrible service at the drive through - waited in a line of cars for 25 minutes. This is the slowest drive through I’ve every been in.

Where is the boss??? Is it a McDonald’s or is it a circus? Catastrophic on every level.

I'm coming back for the 2nd time. the lack of staff is greatly felt. Waiting too long while the restaurant was empty. I had to go to the counter after 20 minutes of waiting for an ice cream! The Driver's daughter was the only one to manage. There are a lot of things missing on the menu... no more coffee or cakes (muffin, etc.)

Thanks to Alban and the whole team. In addition to eating hot and quickly, the atmosphere is great. See you soon. THANKS

Order C08932 is missing the book, the cherry tomatoes, the sauces... Recooked fries given their texture, this is not the first time that the order is incomplete

Once again disappointment for my click and collect this evening! An order for 4 which exceeds 50 euros 1 bag full of drinks and "hot" products and of course part of the order is missing: my daughter's New York wrap! It's starting to make people forget a little too often! Now seeing the head of the bag it's clear that we couldn't add anything more so one burger more or less... we're done there, aren't we? 😡

One or the worst McDonald's in the area (Thionville, Amnéville) from 57 ... employees who want to commit suicide or demoralized or disappointed who respect no one, ghostly managers, employees who pay for 40 hours who make two deliveries, a schedule , a few dlc and they are totally lost...or its training or and the quality *Macdonald*...this brand is totally lost..

Always missing things unfortunately if you take takeaway checked

Go look elsewhere, the drive closes at 11:00 p.m. I arrive at the drive-thru terminal at 10:45 p.m. he doesn't tell me anything, makes me wait 7 minutes to tell me that they are closed at 10:52 p.m.... It doesn't matter if you are closed at 10:52 p.m. instead of 11:00 p.m. that's your problem but don't make people wait 7 minutes on the drive at this time... Say you are closed.... In short, go elsewhere in Thionville even if it means waiting 20 minutes more but at least we won't lie to you and you won't waste your time. Fast food...Not this one...

10/28/2024 Order taken at 5:48 p.m. order delivered by hand at 6:14 p.m. No effective element, hygiene rules to review, no smile, no welcome and service that is more than slow to review, this mac do was one of the best a few years ago

Disastrous service, once again forgot sauces, forgot Sunday caramel, beef sandwich instead of fish!!! It’s shameful, train your teams, it’s getting worse and worse!

Closed outdoor play structure! How always 😅 Angry children! Staff who cannot open the game because it is defective!

No organization, staff to review, Extremely long waiting time even when there is no one. I'm 3 minutes from McDonald's when I get home and have to reheat the burgers, they are cold, a shame, the worst fast food in the east.

Waiting more than an hour to get drinks that are not cold and a cold hamburger that is just UNALLOWABLE!!!! This is deplorable for a fast food service when the restaurant was not full and which was forced to close the ordering terminals 2 hours before “closing” LAMENTABLE!!!

Super long wait for only 2 ice creams even though there was no one there! To flee!!

It's a shame this Macdonald but where is the person in charge, long cold service, drive lol fast food....we're far there....it's an hour and a half in line at the drive-thru, inside from at a certain time they don't even serve anymore they send us to the drive with the right to eat inside 🤣🤣🤣 If we lack staff or anything else, please don't open, we have to stop the carnage 😡 I think that lacks seriousness and professionalism.

I had a really bad day, at the McDonald's drive-thru. Manom ​​Alban served me in such an easy way, he went from a simple order to a humorous order, it gave me a boost. He is very pleasant. I will be happy to come back.

Order placed online and paid in advance, approximately €50. We ask for the order to be prepared at 8:10 p.m. while we park in the parking lot. We know that the service is particularly slow as we have become accustomed to it so we are patient. Order received at the counter at 8:35 p.m. Before going out we check, obviously a burger is missing. We report it “no worries, we’ll do it to you straight away”. It's 8:55 p.m. still nothing received and 50€ which is slowly getting colder. It's getting worse and worse there..... Update: we went out at 9 p.m., we were offered ice cream as compensation which we refused and we ate cold.

Understaffed forever... Lol pitiful.......... (€9 per hour, review your salary scale too)

More than pitiful 25 minutes of waiting, a shame given the price of the goods

Terrible service at all levels. Very long wait while there is almost no one in the restaurant. Dirty table. Reheated and very average fries. Smaller and smaller portions, not to mention the size of the burger. Staff with an obvious lack of professionalism, vulgar, unable to say hello. Finally, the customers witness the insults flying behind the counter and yet I was at the very end of the room. Really disappointing.

5x what you order in this restaurant, 5x it's a real disaster, the food is cold the steaks are bad! The worst McDonald's around!

Having gone around 10:30 a.m., I had the impression of waking up the person in charge of my order

The worst Macdonald in the world, either they close the drive-thru or they close the inside, there is always and always a problem with this Macdonald!!! We should think about changing teams and hiring people who we really want to work for. A real bunch of incompetents and I weigh my words!

Inadmissible. We arrive inside to order and we are forced to go to the drive-thru because I quote “we don’t have enough employees” It’s a shame for the McDonald’s France franchise. This is unheard of. All this so that 3/4 of the products are missing once the drive has passed

3 orders completed 1 problem in each order (missing item, wrong item, etc.) Impossible to trust what you receive

thank you to Alban for this magnificent welcome at the Drive!!

After 12 hours of work I decided to order a pick and collect just to eat quickly.... I waited more than 30 minutes in my parking space dedicated to collection... I activated the location so that, when I arrive near the restaurant, my order goes out... 7 cars were served before me while they were at the drive-thru... I leave my vehicle to go inside and ask for news... It's 6:20 p.m. so no one in the restaurant because too early for the rush... I am told that my order is being prepared, I take a breath and return to my car... 10 minutes later still nothing.... I I go to the drive-thru counter and I am told "you are not alone and there are only two in the kitchen".... They served 7 drives before me! No apology and an unpleasant and rude look.... And to top it all off, everything was cold apart from the nuggets! And no sauce ordered received.... Disgusted!

Arrived this evening at 10:18 p.m. (not very proud at the time) friendly young man smiling and patient without signs of being fed up for late customers Thank you for all this

None from none. Really incompetent. We wait 30 minutes and still nothing when we go to see the employees, they can't give us a real reason. Forced to put a star because I wanted to give 0

The worst McDonald's in the area. A wait of 40 minutes, completely out-of-the-ordinary and incompetent employees. Avoid if you don't want to spoil your evening!! Obligation to give a star but it absolutely doesn't deserve it

Very regularly non-compliant orders with missing items, everything must be checked...

Boring as always but when things have to go quickly it's still the simplest solution

We placed an order for almost €50 Via Uber Eat, outside peak hours and there was no sauce, this is not the first time this has happened, it is unacceptable! This must be 3 orders or something is missing. We make a claim and are told that the missing items have no price…. Like the sauces at McDonald's must cost €80/100 per kg and we tell you that it's priceless. In short, if I were the manager I would put my department in order! Macdonald is finished, there are many other offers on the market that do their job very well!

Nice meal. Waiting time was very long. Toilet was not that fresh.

Disappointed with the lack of care in general. The steak is getting thinner and thinner, be careful we will end up seeing through it! I miss the McDonald's from before... With ingredients in the burgers and bubbles in the sodas. Goodbye good memories...

Extreme waiting times in an almost empty restaurant. Fast food.....what do you mean??? And the toilet....??? See photo.

Order not placed due to computer problem

Thank you Alban for this incredible order

It's supposed to be a fast food restaurant, we wait 40 minutes. The person taking the order asks us if we don't have a 1 euro for our sports bet... never before seen, I will never come to Macdonald again, for sure.

The worst MC Do in the area... I go there because it's close to my house but we always wait forever and there's always something missing while the MC Do is always empty.. This evening again I stopped by and my children's two Happy Meals were incomplete, no games, no drinks, no desserts... I was in a hurry, I didn't take the time to look and I noticed this when I got home. Unfortunately this is not the first time. It's really time they hired a coach to train the teams or do something because it's not possible to pay and not receive what we ask for!! It's not normal to have to check the order every time.

Great welcome and EXCELLENT SERVICE from Alban who I asked for his name to be able to highlight his professionalism which I have very rarely seen at Mc Donald! Thank you very much Alban I will come back for this service!!!!!!!!!

Order not respected, I asked for no sauce, there is mayonnaise and salad grrr, my dog ​​will be happy, I would not go back there again

Today 2/07/25 refusal to serve me as well as 5 other cars at the drive around 4 p.m. after making us wait 20 minutes without response at the terminal, after being aggressive at the terminal we were forced to leave the drive in reverse even though the restaurant was empty and no cars at the drive-thru