McDonald's in Merton

It's just getting worse over the years it's not fast food anymore it takes ages weather you use the app or not

Fabulous mordern McDonald's, open 24 hours, plenty of parking, drive thru, seating inside and outside, good value coffee latte only £1.99 and EV chargers on site a bonus.

Cheap but that’s not what I call food

Waiting time over 20 minutes after payment

As usual from McDonald's, clean and quick friendly staff

Nice staff, clean place. Food is garbage 🗑.

Very good place for a quick bite

Good customer service and layout with drive-through and parking, including electric charging point.

What can you say? It's a macdonalds takeaway? It's all the same, it's just a quick and easy stop. The only thing to add is it is getting quite expensive for what you get, it's no longer a cheap snack or meal. You can easily spend more in here than it costs you for a more wholesome meal in a cafe or restaurant.

Who can not like a McDonalds closer to your home and open 24/7.

It’s MacDonalds. Clean Toilets though 👍🏻

Really disappointed with the service here. Our food order was missing some items and the staff is rude, which caused a simple fast food order to turn into a very bad experience. As a visitor to this area of ​​London I was very surprised to find such poor management, they are unprofessional and hostile towards customers. Because? Maybe this is McDonald's British style? I will not return to this place if I visit London again.

I didn’t receive my full order.

Yeah, so the first order got cancelled. For some reason, we still got charged for it. I dont know when we are going to be refunded for that . I mean, she said we will get the refund the card will "see" that the order never went through and give the money back. The second time, it was like 10bucks more even though we ordered fewer things, and when we got home, why were missing a whole meal, and we couldn't go back because it's like 3 miles from our house so the point is the service is a joke and we are you eating mcdonald's in the first place go to like kfc or smth I went to it cuz kfc was closed hope this helps

No ketchup even though bought as an extra.

The food is cold especially the chips is stale no happy with this morning service

I’m currently in an air bnb and the driver has had to come back because he delivered to the wrong address, the neighbors are now lying and saying that they didn’t wake my food

the mcmuffins bread was hard and the food was cold I ordered at 5:45 didn't come until like 6:45

They always miss something in the Menu

Supervisor gave me a stone cold coffee and a boiling hot one. I get my two coffees from there in the morning. I’m always polite and then you get disgusted from how someone can give you this. You may be sick or something. It was done out of malice as it the cold coffee did not come from a machine. It was from the side….. cold. I will be making a formal complaint

Great 24 hour restaurant with plenty of parking and security staff. Visited at 6.39am in the morning after the Shine overnight walk my wife and friend 26mile Cancer walk. Great to see staff at this site giving good service. Worth a visit.

It is what it is. A quick satisfaction when you have the odd craving. Not a bad place but probably not recommended by NHS 😆

If you need the toilet, this place is convenient. Staff are rude. Food, if you can call it that I'd avoid.

No straw, no napkins, no sauces and not the right amount of chicken….

In the last 6 months or so this McDonald’s has gone downhill - long wait times for food and often arrives cold. Clearly trying to cut costs at the expense of the customer. I’d suggest going to another one in Wandsworth or Putney

It's a McDonald's so it's hard to rate it as particularly outstanding but if you like McDonald's it's good. The drive through is nice and quick, and it's fairly easy to drive to if you don't mind the Wandsworth roundabout which can be a bit of a nightmare to navigate.

It's McDonalds, nothing out of the ordinary, midmorning, in and ot of drive through quick and easy. Coffee as usual was good

Go to this McDonald’s a lot GIVE REECE A PAYRISE

The ice cream came to me very late. They kept pushing back the time of when it was going to be delivered to me. I had to wait ages to receive my ice cream. by the time it got to me it was melted and it was lukewarm. I had to throw it away very unhappy.

Be careful someone who use to work here told me that their Drive thru deliberately give you less stuff. I tried it and found 3 items out of 10 items are missing. Stupid idiots.

Not exactly fine dining but you know sometimes when you really have a craving for a burger and some quality fries Macky D’s never fails to hit the spot. I keep things really simple with my orders double cheeseburger 🍔 with bacon, fries 🍟 and 20 chicken nuggets! Can’t go wrong! Happy 50th Anniversary 🥳 the double patties burger promotion is amazing!

I received a delivery with a bite taken out of my burger. The bag was sealed so I can only assume that this was a member of staff who fancied a little snack before delivery. Utterly horrendous. Hygiene is a thing of the past with this McDonalds. Don't bother.

Fast service and always enjoy McD breakfast. Would prefer if they had decaffeinated coffee and bread less/more healthy breakfast options

The menu is what you'd expect: starters, salads, side dishes and sauces clustering around McDonald's main focus, burgers We had two successful starters. A salad of veal tongue with white beans, artichokes and salsa verde was a light, balanced, unshowy dish, in contrast to the other starter, which was rich, risky and flashy, but also worked: a "flan" of bone marrow with mushroom marmalade and parsley salad. This was only just in balance, with the mushroom's savoury depth rescuing the marrow from oversweetness just in time. The marrow was served in its bones, so don't ask me why it was a "flan". Slow-cooked Wagyu beef short ribs with puréed cauliflower and curry spicing, meanwhile, was sweet, satisfying, spoon-tender and so apocalyptically rich, I felt peculiar all night. (Maybe Wagyu beef, famous for its fatty marbling, is wrong for also-fatty short ribs. Finished it off with a Mcflurry whilst listening to some awful R&B.

Our guy had problem finding us as I can’t pinpoint/change droptick n app. Happened repeatedly. Pls help us all and get back to me.

Service was not impressive, I wanted to pay by cash but, no one was willing to serve. I would understand if they were under staff , and they were rushed off their feet. That wasn't the case, management looked over and continued being on their phone on the side, it was only after 5 mins he still saw me standing there not being served, he was about to come over, but I already acknowledged a staff member. There was no shame or professionalism.

It's a macdonalds, so does the job when it's 2am and there's nothing else open. But the service here at night is slow, and when I've been the order is cold or missing something. So even for a mcdonalds it's bad. Best off grabbing something from the 24 hour m and s across the road.

Two hours late. App won’t give me the option to cancel the order after I realised how late it would arrive. Having to stay up later than I would like just so I can get my order… and the food has gone cold it’s hardly edible.

I placed my order at 00:45 this morning and was told delivery would be 15-30 mins. My order turned up at 2:03 - well over an hour later. My food was cold, had a triple cheeseburger missing, my drink missing and only had one piece of chicken in my wrap. I would like a full refund for this order. I’m very unimpressed with the service of McDonald’s through JustEat.

order was claimed to be delivered once near my address, no food delivered

I won't be ordering large fries again, waste of money as you don't get any more than in a medium.

Awful service. Staff were rude and openly talking about customers 2 meters away from them. I lost something on the way home and when I came back to ask if anything had been handed in I was simply ignored by the manager and gestured away. She then started complaining about me to a colleague right in front of me. I understand that this is fast food, but simple manners are so easy to get right - having just finished a shift in a restaurant, I know this first hand. Whoever the manager is could do with a change of attitude. It takes no effort to be polite, especially when someone is being respectful. Put a really bad taste on my night sadly.

oh it was very nice, very quick 😀

I didn’t even get my food at all

Wait as usual was to long, 19min from paying for my order to receiving it, Big Mac large meal and 2 hamburgers, the burgers looked like they were thrown together by a blind person, I had to reassemble them before I could eat them, this is where I noticed the beef patties were burnt

Popped in and thought I'd try a McCrispy for a change - what a bad decision that was !!!! Toilet was smelly. I ordered via mobile app, and when I collected from the counter and asked for salt and BBQ sauce, it was like I'd asked for an arm and a leg !!!! BBQ sauce and salt were thrown at bag, and some salt scattered across the counter by server - awful !!!! Tables not cleared, flies at the table, and then the McCrispy taste was dreadful and batter very tough. Fries were OK, and Malteser McFlurry got the taste out of my mouth for a bit !!! Drive-thru experience is usually great here, but eating in was far cry from that !!!!

Shruti was very helpful and absolutely lovely. Could not recommend more.

Only thing that came right on the order was drinks. I got given 20 nuggets that I didn’t even order ! Where are my burgers??

The food was cold when arrived , didn’t bring any sauce requested and had forgotten my chips and didn’t make the burger plain

The sauces with should come with the nuggets together is religiously missing now like the 3 time

3 times I had to take my order back to the counter as 3 times they got it wrong, I also brought a iced donut which advertised as 50th birthday donut to then get home to find a half eatern brownie

Missing half of my food order. Rubbish service.

I placed a order it said courier was at the restaurant waited for about 2 hours then it said delivered I did not receive my order the rider has stolen it and I want a full refund!!!

Ordered food through the McDonald's app Proceeded to the drive thru, gave my code and had to wait ages to receive my order, which was not hot ( just about warm)

As always ordered Cheese sticks and got no sauce with them. Drive through service fast as always.

No sauces with the mix n match deal 2nd time now! Last time this promotion was on I ordered the mix n max a lot never ever once got the sauces with it! Next time it happens I’m going back to the McDonalds and throwing the burgers at the managers head!

My husband and I sustained damage to our clothing as a result of the outside picnic benches having wet paint but McDonald's failing to cordon off the area or display any sinage to notify customers of the wet paint. We immediately notified the assistant manager, Shifat, who accepted responsibility at the time. We agreed to try to wash the stains out of the clothing but failing that, McDonald's were to replace the items. However Shifat and McDonald's have not stayed true to their word, initially denying responsibility, then saying they would replace the items but then simply not responding to emails when it actually came to putting this right. This happened 3 months ago now. We are incredibly disappointed by the actions of such a big corporation. In addition, Shifat contacted me from his personal email address which, aside from being highly unprofessional, breaches GDPR.

Really quick service at the drive through

Too busy and not a nice place to dine with family to be honest! Lots of drunk and rude people around. They were even scared to serve the foods with a tray incase of fighting or so. Not recommended to have foods in!

McDonald's: The Ultimate Fuel Station! McDonald's is, as always, the golden mean—cheap and tasty enough to restore your fuel balance. One of the biggest perks is that it's open 24/7 and has plenty of tables. Plus, every table has outlets, so you can charge your phone or work on your laptop. There are almost never any lines, and even if there are, you don't have to wait long. I worked in the area around this McDonald's and often went there for lunch. A couple of minor issues did arise, but the staff resolved them promptly and to my satisfaction. Five stars because it fully meets expectations. In summary, McDonald's is the ultimate convenience: affordable, accessible, and efficient. It's the place to go when you need a quick and reliable meal.

Only go there when I'm really in need of food and I'm close by. Your standing there waiting around for ages everytime!

31c that day. - large Coke and 2 McFlurries. What is there to not like. In London £5.20.

Yummy only have maccys once in a while but it's a treat

We popped in as it was raining outside on our way back to the hotel we were staying at. Ordering off the board we took a seat and waited. After about 15mins in a not so busy place, we finally got our food. It was only ok at this point as i reckon it had been sitting at the counter. The Man on the floor was slow to move and didn't seem with it at all.

Delivery time was 25-30 min after waiting a hour the food arrived it was somebody else’s order and all the food was cold.

I was waiting 2 and a half hours for my order and it never arrived.

Slow service had to wait just for 1 coffee. Once she came with my coffee, she just handed it to me and walked away didn't ask if I wanted sugar, and no eye contact thought that was very rude. Never again

Terrible - order didn’t arrive. Terrible service never using again do not recommend

My food was ruined the carrier spilt my drink !!!

Currently waiting for an order, over an hour and a half ago. Get a grip.

He came to my house and I didn’t get my food. I am beyond fuming, please give me a refund i didn’t get anything. The man’s name was Ali and he came to my door with no food. That was 2 hours of my life down the drain, £20 for nothing.

Are the workers just plain incompetent. There always has to be items missing! It isn’t rocket science; check the list of items, add them to a bag and give it to the driver. Bunch of dimwits working there!

I recently ordered from McDonald's and was extremely disappointed with the service. This isn't the first time I've had issues with my orders from this location, but this recent experience was particularly frustrating. I ordered a Happy Meal, two apple pies, and an extra hamburger. When I received my order, the only items included were the toy and the burger from the Happy Meal. Both apple pies and the extra hamburger were missing. This wasn't even a large order, so it's baffling how so many items could be overlooked. This has happened multiple times before, and it's unacceptable. As a loyal customer, I expect better accuracy and service. It's incredibly frustrating to pay for items I don't receive and to have to deal with the inconvenience of rectifying these mistakes repeatedly. I hope McDonald's addresses these recurring issues and ensures better quality control in the future. Until then, I might consider taking my business elsewhere

They NEVER get your order right! NEVER. Don’t even send you a ketchup with 3 meals!!! Not 1. No drinks with any of the meal.

Highly not recommend, they are very unprofessional. They let you wait in drive-in without telling you anything until someone comes to the other stand. Later they was rude and not even try to explain and apologise to you. For let you waiting for no reason. I was there like 5-10 min. I was calling them I was honking on them without any result or answer. Highly not recommended to use this particular branch.

Mc flurries was melted Burger n chips cold Missing 2 apple pies

Food was cold and took over an hour to arrive. I want a refund

We had the pleasure of meeting Hristina, a wonderful blonde lady, during our trip to London. She provided us with exceptional recommendations on must-see attractions in the city. Not only did she guide us on what to visit, but she also personally showed us the way to our hotel. Her friendly and knowledgeable assistance made our stay in London truly memorable. Thank you, Hristina!

The best McDonald's I've had in a long time. Everything cooked fresh and seasoned well

Perfection without being crowded.

quickest drive thru ever, the food was lovely.

45 min late when a mile away from my house. Likely the last time I use justeat. Food was cold and arrived at 1am after I went to bed as couldnt cancel. Unacceptable and very poor experience. My housemate said driver apologised for the delay was the only positive experience in this order

Fries were badly cooked limp mushy and cold. Disgusting

Things were missing from the order

Missing double cheese burgers!!!! 😤😤😤😤😤😤😤

Don’t eat their, I won’t repeat it.

Food was cold and food was spilt all over each other and chips were in the McFlurry. We were missing three burgers and a a large fries. Very poor.

Apart from being insulted by the member of staff of being a typical Uber driver who 90 percent of them have a blue badge, Everything else is ok.

manager guiseppe bare rude and racially profiled a customer.

Do not charge your car here.....you will get a ticket from MET Parking for staying too long. If you have to queue to wait, it's impossible to charge and leave within the less than adequate maximum time allowed. Use to visit 5 or 6 times a month but stopped a couple of months ago since I got the ticket. They've not only lost out on the charging fee, they've also lost out on the food fees but being the hir organisation they are, they won't care!

Says open 24 hours but closed after 12am on a Wednesday

McDonald’s as everyone knows is a go to place for a quick bite or feed those hungry angels after a good day at park. I do get surprises from one McDonald’s to another but this particular location turned out to be friendly and helpful.

Never order from here, they take your money and never deliver, they can rob people and get away with it...

Can’t complain, you know what you get and always consistent

Customised the burgers; still cold

No syrup for pancakes. Time wasters

Rude staff. Order was wrong. Man made rude gesture ,when was asked what my order was as he didn't think i answered him quickly enough .

3 items for £3 is a brilliant idea and totally value for money. Highly recommend to save on some pennies and a good range of items to choose from. Our order was nice and freshly made. Delay in being able to order meant three other cars went ahead of us. Always annoying!

Such attentive staff and great quality as usual

Great food but it is in a very busy place but this one seems better than all of the rest of the McDonald's. I guess I'll never know.