McDonald's in Larne

The slowness in this McDonald’s is SHOCKING, not to mention they are out of almost everything, anytime we try to order. The food is usually wrong or cold even when it’s empty inside so not sure why. The staff is rude, inattentive and overall horrible. One girl sounded annoyed that we tried to order food (god forbid you have to do your job). A few employees such as ‘blane’ were good and apologised for the issues we faced. Overall, needs better speed and better training.

Too much foaming in the coffee... But staff sorted it a little bit despacito... Slowly 😅

Extremely slow even at non busy periods

Took 28 mins from ordering to receiving food, place was dirty, staff were nice, probably short staffed

Worst McDonald’s in the country wait 15 mins in the car for 2 meals by which point coffee was cold did drive through as in a hurry 2 cars behind served before me and when it did come it was dry and cold ! And that’s not the first time it’s every time with this restaurant awful need to retrain staff or put more on

Piping hot and fast service. This place never lets me down. Always super fresh

Typical mcd , food what I ordered and what I received, service was slow, atmosphere as expected with a few teens each trying to look cool...

Not once has my order been correct. Tonight 4 missing items has tipped me over the edge hence the review.

Embarrassing example of a McDonald's franchise. Would rather travel out of the area to get a McDonald's. Food is always guaranteed to be cold or multiple items missing, even from simple orders for in restaurant orders, drive thru orders and deliveries.

Hands down the worst McDonalds in Northern Ireland. Drive thru, sit in or takeaway is horrifically slow

Remember when fast food used to be fast? Nearly 20 minutes for two quarter pounder meals and a happy meal. This might actually be the worst Mcdonalds in Northern Ireland.

McDonald's Larne is the slowest McDonald's ever awful it 25-30 minutes for a simple order even when it not busy . The staff are hit and miss some off them are helpful to make sure order right and happy and other ones just look at you silly looking don't know what going on . To be in fast food place they need to speed up and concentrate on costumers more as they just let you stand at the counter don't help u or ask are you ok it awful I here alot off people complaining about the service off McDonald's to myself when waiting on orders as they take ages for there orders aswell . Just advice working on helping customers more and being nice to customers in shop more as had ones arguing me with last time in McDonald's wasn't good .

Worst Macdonalds in the country for letting people queue at one line and serving the other when they are only arrived..disgraceful..

It's to the point where they ask you to go wait for half an hour in the carpark. Luck off the draw if your chips are salted, even when reminded. Food tends to be grand, sometimes lukewarm, main issue is it's deathly slow.

Ordered quarter pounder with cheese meal cheese bites with tomato dip/ choc orange pie for my daughter after school /had to sit in reserve bay1) ... I went onto work (out of town) told her what I ordered What she received undressed burger no cheese/no pie..have rang couple of times to discuss the issue..no answer to phone.

Very unfriendly and food was cold

Very quick at service you will like it

The staff are hard working. Customers don't have to wait too long before they served

For a fast food restaurant, drive-through orders take ages, especially if you want something omitted from your burger, eg lettuce, pickles

Did not stay walked out because everything on special was taken down trying to make u buy the rib what is that all about couldn't get mc crispy advertised on tv the double big mac meal nothing only standard meals not happy at all what is the point of advertising if u can't get these specials

Absolutely a disgrace 1 kids chicken nuggets happy meal guess what no nuggets in the meal after a 20 minute wait seriously you get better service in burger king who ever franchises this restaurant seriously needs to look at their entire staff whom seem absolutely clueless

Went to get breakfast this morning. First comes the coffee then I am asked to go to next window as they are delayed with the sausage. I did not order sausage. Waiting a long time and see the parking bays are more busy than the delivery window. When the coffee is waiting it is getting cold, I wish that would be the only thing. The paper tray coffee is served on gets soaked so when lifting it up to bring the order into the house one coffee cup turned over and went all over the car floor. Coffee is the last thing you should give a customer, like when ordering food an ice cream should be the last thing served.

Fast food?? Not fast at all!! 15 minutes from ordering a coffee and egg mcmuffin. Staff busy talking to each other and ignoring customers. Laughing, carrying on and hugging Customers justifiably losing patience.

Rarely opens on time. If your not going to open at 7am don't advertise that time.

Decided to go in as drive thru always slow! Waited 15 mins on breakfast takeaway Got it white coffee bit black as ordered and food cold!

A decent experience. No red sauce though. Good job we have plenty at home

has to be the worst mcdonald’s i’ve ever been to. don’t know how it’s still open

Go for break from work hash browns best ever

Always very slow compared to other McDonald's

It's Mcdonalds. You know what your getting when they get it right. Need to work on their customer service, speed of service and heat of the food

Clean and easy to access Cooking like all Mac do's

I’ve order just 6 chicken nuggets and it is taken nearly half n hour and it is not busy

Very nice place to visit polite and friendly staff

Waited 20 min for order of double big Mac meal with bacon. Went back to question order as big mac had only 3 patties. She tried to tell me there was another layer whilst she stuck her fingers into my burger. Took burger away and returned it with the missing patty replaced. Decided not to question her hygiene as there were other people with complaints and we had Waited long enough. To top it off ordered sprite no sugar and was given full sugar sprite, no good to me as I am diabetic. Was sharing meal with my husband so he scored the drink. Would I go to this McDonalds again, no.

Disgraceful service!! After 4 attempts and almost an hour to get the order right, we are still waiting!!! If I could have given zero stars, I would

Larne McDonalds slowest service in any McDonalds I have visited.

Ordered via Uber eats. Missing a milkshake that we ordered, but got free spider with our coke. So I guess that makes up for it???!!

Very slow service and food was cold

One of the worst McDonald's I have been to. In drive through there are 2 places to order and its pot luck if there will be someone to take your order. Often there will be 2 or 3 cars that get their orders in before someone takes yours. More times than not the order is wrong, and on 2 occasions I have received 3 chicken nuggets instead of 4 in happy meals.

One of the best Mc's branches in terms of taste, but service is a bit slow.

I got food for the family and my daughter a happy meal with a toy, surprise surprise when I got back home to eat there was no toy inside the box and my daughter started to cry, when I drove back to the restaurant to ask for the toy because maybe they forgot, the girl behind the counter snorted that “we have no toys or books left” at which point I got angry, and I asked why they were even selling the happy meals if they were all sold out? She just walked away and left my daughter upset and me angry. Never going there back again…

I waited 10 minutes for one happy meal and a chocolate milkshake when there was no queue Was ridiculous.

Just arrived home with our drive through order, in the order we got 2 large boxes of 20 nuggets to share with the family, not a single dip in sight! Should I really have to constantly check my order anytime I get from Macdonalds larne? Is it that hard to include what is ordered?

08.26 Thurs 18th July 2024. Absolute shambles. Queue of cars left sitting for 20 mins at drive thru with no explanation as to the hold up. Eventually started moving to be then told at window that grills had 'tripped' and did I want a refund or to wait, even though they had no idea how long the wait would be. I had work to get to, so asked for refund, and was told I'd then have to go into store to put my card in for refund( which I still haven't received). Not a manager in sight and not one apology from any staff member. Surely someone could have come out to cars waiting and apologised and explained what was going on instead of just letting us sit there????

So this was the 3rd and last chance for Larne McDonalds. Have never received hot fries when ordered , even when they were stone cold after a 6 minute wait on a couple of cheese burgers to go with them and I asked for hot fresh ones they had the cheek to bring luke warm fries. Unfortunately today was even more disappointing as fries were cold as soon as I got them and cheese burger wasn't far from cold, had no onion and enough ketchup to do 3 burgers. Very disappointing all round. Could also probably do with a few staff members at the windows who know how to smile and a little customer service. Really need to up their game

Super long wait times even when not busy and never has things in stock

The food is delicious, but the employees are very slow. McDonald's in Larne is 100% better than the one in Carrickfergus.

Worse drive thru in the country. Makes every customer wait everytime regardless of what the order is. Cars waiting in bays/carpark/disabled bays for their food. Slow to answer intercom. No organisation whatsoever. Food is generally ok.

McDonald's is what it is, but the Carrickfergus restaurant is one of the best, I know they all make mistakes with orders, but over the years for me, that has been very few and far between, the staff are excellent, I am there for coffee and a hash brown Monday to Friday for years now, and all the staff are so cheerful and pleasant at 7am when I am there, I couldn't ask for nicer staff and great service, and you could go to more expensive Barista places, but I find the coffee as good as it gets.

Brought half the order out so that it was cold before the other half arrived

I’ve been to so many McDonald’s throughout the UK and Ireland, and I have to say; Vanessa at McDonald’s Larne is the best McDonald’s employee that I have ever come across. Her customer service and knowledge are not only by far the best in McDonald’s Larne but the best that’s I’ve encountered in McDonald’s anywhere. Very impressive.

No customers in and a very long wait for under par quality food

Went to McDonald's in Larne for a latte. Place was spotless and even though there was quite a few people in, there was a good atmosphere. Lattes are great in McDonald's Larne and always get them when I'm there

Wrost McDonalds I been to!! Been in the drive threw for like 30 minutes!! Ordered and payed and went to collect food NOT ready so we had to wait another 10 minutes! So slow! Food was great but, time it took. It usually takes 5/10 minutes to go threw drive threw not in that one.!

Got order wrong, 3rd time in a row. 🤷‍♂️

Shockingly slow ,25 minute wait at 2pm on a Sunday, asked for red sauce , grunted at by staff that it was in bag , needed more as kids luv it but nope.no fruit ,had to swap for ice cream which didn't want ..slowness was excruciating, and there was loads off us in same situation..

Horrendous! Tables and floor were stinking! Food was cold and greasy! Order was wrong and things missing! 🥹 definitely won't be in a hurry back!

My family and friends arrived at Mc Donald’s in Larne on 7th May 2024 at 10.40 pm noting closing time was at 11.00pm so we quickly placed and paid for our order only to be told that we couldn’t eat inside, I voiced my annoyance to a member of staff which didn’t make any difference , the food was delayed until 11.05 pm absolutely stone cold and we’re forced to sit outside in the cold to eat it! If they had advised us before ordering that we couldn’t stay in the warm to eat it at least we could have went somewhere else more accommodating, We won’t be back!!!

Sometimes they are very slow when I am only getting a coffee.

I've been nearly 10 times to this McDonald's and there has only been one time where they have got my order correct. This morning I ordered a breakfast meal which took 20 minutes to deliver and they forgot the hashbrown...

Waited 30 minutes for food - wasn’t even busy

Just wish our meal was hotter, this happened to us both last week food was cold but decided to give your storr the benefit of the doubt Was watching your new advertisement a few days ago -come on McDonald's u spend all that money on an advertisement and come to think of it baps would be a lot more browner sorry this did not happen either Let's hope that you do read our comments

I usually always have an easy experience here, the restaurant is handy to get to as well and the sit in area is always very clean and well attended to. The staff are always helpful and the drive thru service is pretty good. However, there has been numerous occasions where dips have been forgotten or parts of my order. I ordered a wrap of the day meal and by the time I got home I only realised that the chips and drink were in the bag but the wrap wasn’t there. There has also an occasion when I paid for a meal on the app, yet this McDonald’s had no record of my order despite it being paid for with proof of purchase, the manager said that there was nothing he could do - left without any refund or food that was ordered so had to complain online. Overall, the food itself is decent - however, service needs to drastically improve for a better rating.

Lights went out when I was about to order 22.45 guy on till ignored me had to wait in queue until cars in front got served

I recently ordered take away from McDonald's and I must say, I was impressed. The food was warm and delicious, just the way I like it. The flavors were on point and everything tasted fresh. The service was quick and efficient, making the whole experience even better. I highly recommend McDonald's take away for a satisfying and tasty meal on the go!

Slowest mcdonalds ever, machines are always broke so ordering is a nightmare. Once you do order, you've to wait nearly 20 mins to get your food. It's always cold, and thrown together. Only about 2 staff that are actually wanting to do any work and make an effort.

Big man Peter was a great help today he was very very fast and not drunk for once

Well situated McDonald's for both car and foot customers. Modern and clean with large car park.

Generally a pretty busy McDonald's and the drive thru moves quickly enough, however you can sometimes be standing waiting a while if picking up inside. The car park also has numbered spaces so you can get delivered to any parking space but this is generally the longest wait in my experience. The building is new so it's modern and bright inside although not the biggest. The orders are usually accurate and well made so I would recommend it in that sense.

Okay, went through the drive through, the woman said they weren't doing drinks, but 2 windows up, there was a car who had received drinks, we asked the staff at that window if they served drinks, funnily enough, they DID serve drinks, McDonalds needs to sort their staff and their honesty.

Worst McDonald's in the country. Every order has missing items.

Food warm and delicious but waited too long

Had to go to the desk to pay as opposed to paying on the machine as I didnt have a card. Stood waiting for ages to pay and no staff ever came to assist me. Multiple staff gave out orders and walked past me etc. when I asked one I was told that they "will get someone now" although this never happened. I then had to wait even longer (mind you that this was not a busy time at all) Eventually I had to wait for a worker who "is able to use the till" to enable me to pay for my order. By the time I was able to do this I then had to re order verbally. I asked to take out but was given a table number and advised to sit down. Food took ages to come and the chips were freezing. Didn't even bother taking them back as I just wanted my grub. This place is like a youth club too many immature youngsters working here without enough supervision. Definitely will not be returning.

I always have a great experience when I visit a McDonald's. Food is tasty and quickly served by pleasant staff.

Lovely people who work there very friendly and food always lovely

It's McDonald's their chocolate milkshake and hot chocolate my main reason for going. The staff are great very helpful. And if they can't sort you out they quickly get someone who can. I try to go about twice a month to sit in. But have been known to do a quick drive through. For a milkshake or hot hot chocolate.

Was pretty empty, only ordered one item that still took in excess of 15 minutes to be served. Tasted as you’d expect from McDonalds

Food was cold and waited a considerable amount of time.Ate here regularly but will not be eating here for a while.very disappointed

By far the slowest and worst McDonald's I have been to so far. Made my order paid then drove to the next window were you would usually collect the food, was handed my drink and a straw and then asked to drive to another window were I waited 10 minutes, I was the only car in the drive through, I actually was starting to think they forgot about me but I eventually got my food and parked up to eat it. The burgers looked as if the person making them was throwing the ingredients from one end of the kitchen to the other, everything was a complete mess and the food wasn't even warm. Then to add to it I had the runs all night after eating out of this diabolical place. Never again!!!

worst mcdonalds ever. every time you visit the drive through you will be sent to the waiting bay, even if the drive through is empty. Also a 90% chance your order will be wrong so you need to check it all... often the chips are cold/soggy... if you live in larne and want mcdonalds you will be quicker going to carrick. seriously larne mcdonalds , lift your game now...

Every time I am visiting Larne McDonald’s and I’m ordering for takeout there is something missing.

Typical McDonalds in some ways - ordering screens on the way in, counter to order at if you don't have a card or intimidated by machines. Our order was delivered to our table, but was wrong. Was quickly rectified. Only one place to leave our tray and rubbish afterwards. Food was typical McDonalds fare, cooked and presented to usual McDonalds standards.

I would like to thank Peter customer services for being so genuine and helpful every time I go in he's busy cleaning and always well dressed in his uniform I think that he deserves recognition from management absolutely great guy McDonald's is lucky to have him👍👍 well done peter

A place I'll never vista again. Very very slow service and not one person happy working in the place.

I’m not a regular at McDonald’s so when I pull up and there’s no menu and they don’t know where the menu is, it doesn’t really help me out. Never offered sauces, fries not salted (maybe in the US we just like our fries overly salty I don’t know), make sure you ask for napkins otherwise you’re left using your T-shirt. At least they are open late.

Ordered 2 main meals & 2 ice creams. Received 2 happy meals & 2 small milk shakes. Granted I should have noticed when it was handed to me. So tired that I didn't notice till I got home where 2 kids were waiting on their meals. Phoned McDonald's who said if I came back they would exchange the meals. The meals were cold when I got them so would have been freezing and only fit for the bin by the time I had time to go back to McDonald's. They asked for me to (wait for it!!) Bring the cold happy meals back and have them exchanged for what we ordered. It's way out of my way to do so and I have 2 children waiting on food so I said they would eat them and they could refund the difference. Poor poor show all around McDonald's!! 👎

Great place to park and use the toilets

When will robot servers arrive....?

I gave one star for food because I didn’t get the chance to try it as the drive through ordering system is poorly monitored and managed. The manageress was not impressed on being pulled up on this and refused to give me my food. I ended up taking my money back and going to KFC. The other staff were great - I pity them having to work under a bully. I will be taking my complaint further within McDonalds management. She refused to give me her name and slammed the windows so loudly on me that I literally jumped. I’m not surprised at the poor review rating.

Pleasantly surprised. Our meals were lovely and warm ! Served at till by lovely fella called Blair I think his name was. He helped with order as I'm never in McDonald's. Bravo 👏.

Poor service , exceptionally long drive through avoid at all costs

Sorry guys but my last couple orders have been diabolical Nothing been right in my orders at all Tonights order was disgusting and freezing cold too fries are either over salted or not at all the fries have been cold and stale also Uber driver was saying theres enough staff on but dont care enough about the the mcdeliveries and there sat for ages, the lack of care shows Definitely won't be ordering anytime soon Very disappointing

Messed up the order 4 times, one of those was correcting a previous mistake. Don't recommend. Avoid if you don't want to be stressed.

We went through the drive through yesterday afternoon and placed the order and eventually got to the point to pay then i was asked to go to the next window were i was given the drink and told to go to the next window were i sat for 6 minutes . when the order was handed to me ( a kids chicken nuggets and chips with ketchup and chilli cheese bites )it was cold and no ketchup . when i complained all i got was a gormless empty look from a kid behind the counter . this is the absolute worst unit in the uk . i said awhile ago i wouldnt be back but my partner said give them a second chance , so i did and this is what happened . i'll never be back . the system wont let me leave no stars otherwise i would leave zero stars .

It's McDonald's. What do you expect. Like warm food, poor service. Staff look at you as if you have 2 heads if u don't use the self-service as they are too busy talking at the back. Groups of teenagers taking up seats and sitting eating a chip between 6 or 7 of them

We only got 9 piece chicken nugget meal

Sent chips no burger chips were cold. Son had to go down and get again bloody joke

Drive in today for quick lunch and great service and fries the best I have had from any McDonald's franchise 👍

It's McDonald's it is what you would expect.

Very good service and food served really quickly. Clean area and nice wee area for kids play.