KFC in Larne

I ordered 4 meals from the kiosk to take away, got home to find 2 meals missing and the other 2 banquet meals incorrect. Similar experiences with the drive through.

Terrible KFC branch, probably the worst! In all the years I've been getting takeaway from here my order has never been correct. I've actually got in the habit of checking the bag each and every time they give it me now so I can sort before I leave, tonight I forgot and payed the ultimate price. Missing items again!! Staff are polite and friendly but God help them if they can't match an order to the screen they are reading from, I promise I'm not exaggerating . . . they will get your order wrong. I'm actually thinking it's a global conspiracy to starve me. Update 15th October 2024: Absolute classic, just had to update my review. I promise I’m not making this up, this is 100% genuine and I have 3 witnesses! Things have got so bad they literally forgot to put the top on my burger, I am not even making this up, my wife pointed it out to me and donated hers as she felt bad for suggesting going back here. Photo of actual burger provided!!!

Never get your order right have keep money when trying to get order right awful place

A quiet KFC restaurant, but friendly staff and service. Pity the fries are a let down since they changed them, not a reflection on this restaurant, but KFC in general.

This place has gone so downhill so I’m very disappointed to have to write a review so low. Time and time again when myself and my partner order online, the food is always cold, we never get our gravy and on the off chance that we do? It’s extremely runny. Got three small pieces of chicken in my ricebox and there wasn’t even any coating on it. Probably the last time that I’d be getting from there.

AVOID AT ALL COSTS. Food terrible, very salty chicken, and food was cold. Stood for 15mins no acknowledgement we were there, no other customer before us. Place was empty. Staff attitude very bad, I wanted to take their pulse, to see if they were alive. Been to other KFC's which have are brilliant, but not Larne. Manager needs to give customer service training to staff. Automated responses from KFC say they will address issues, but so many complaints on line. Don't think they care. Very poor experience, won't be back.

i ordered one large fry at 3:39 and i’m still waiting for it and it’s not 4:07, i also ordered gravy separately and the gravy was just liquid and not thick at all

My family and I went here tonight for a quick dinner and we're sorry we bothered, we spent nearly £40 and talk about a waste of money! We choose table service waited about 15 minutes for our food which I can tell you wasn't easy when you've 2 kids 1 of which is autistic and isn't easy to keep entertained , when our food finally arrived it came in a takeaway bag with half our order missing no plates, cups, napkins, no chips ,a small bottle of juice when we'd paid for the large bottle when I took our order back up I was told they didn't have any plates, napkins or large bottles of juice they then practically threw the chips at me which turned out to be cold when i said id been charged for the large bottle i was told they couldnt do anything about it the system wouldn't let them !!!! The place it's self was stinking multiple dirty tables with dirty trays probably the reason why our food was brought to us in a bag and, over flowing bins , the staff seemed to not really care about anything but then again when you're employing teenagers to run the place it isn't really surprising, we weren't the only ones to complain a few other people did as well 1 lady went back to the counter on no less than 4 separate occasions, seems there's more effort and time put into the just eat etc driver's than the actual physical customer's if done that yous might fair better.very disappointed and will be in no hurry to go back again.

Used to love this KFC but it has gone to the dogs staff are rude uninterested never have napkins imagine having to go to the toilets to get toilet roll to wipe hands that's every time I come here shocking then to find out none of the toilets had rolls anyway absolute shambles order was wrong also and cold fly's all over the place tables filthy bins overflowing everyone in the place was complaining to wish the owners would do something this used to be a good place I've spent a lot of money in here over the years well use have lost a very loyal customer joke of a place now letting kids run the business why easy paid or something useless

KFC in larne was always clean and tidy and service was good but not any more young person behind the counter spends more time putting he cap on and of before he could keep place clean and tidy

Great service. Food of perfect temperature and quality. Thank you 🙂

Forgot to double check the order today as I normally do, missing chips from two of the meals - had enough of this from Larne KFC, won’t be back!

The worst service and food, the chicken was very salty and the staff was lost in their heads. I wouldn’t recommend!

The guy that served me today was very gentle with me and had an attentive ear.

Friendly and professional staff Place was really clean and tidy, above expectations

Got a 10 meals only got 9 prices ordered 8 hot wings got 7. I won't ever get here again. Really greasy and salty. Carrick is a much nicer one....

Apparently, customers can't be trusted to lift their own napkins or condiments, all receptacles empty, like their margins are so thin an extra napkin would put them out of business. Tables are filthy, nothing to clean them with *yourself*. God forbid they employ someone to clean them, one overworked person front of house, only spotted one in the kitchen. This place is either on its knees, or the franchisee is making a mint from sweating this place. Go to any other KFC and save yourself the trouble.

Had to be the worst KFC I've been in,it use to be a great KFC but not now probably due to the staff changing every couple of weeks ,nobody at the counter and waited 10mins while all the staff were at the back one serving the drive through the rest having a yarn,there was no chicken in the heated cupboards and nobody felt like serving so we left and went to McDonald's

Ordered online from here twice. First time it took over an hour to get here and the second time it took our money and didn’t even arrive. We only live 3 minutes walking distance (didn’t collect it myself as i was ill both times) so there is absolutely no reason or excuse as to why they took AN HOUR for a trip that should’ve taken five minutes maximum. I’m beyond outraged right now as both orders were quite high in price. Food was ice cold the first time so wasn’t edible and second time it took our money but wouldn’t give us food, so we had to make do without. Don’t order from here PLAIN AND SIMPLE.

Server was polite & efficient. Love the gravy!

I have to admit, I love a KFC original meal, but, as I've learned, from bitter experience, that the product, the staff, and entire experience of a KFC are no longer what they use to be! I called in here the other evening, and I wish now that I had driven past it and went to the fish and chip shop! My experience from the moment I arrived, till the second I left, was nothing short of a nightmare! It was totally disgusting, and in saying that, I am referring to the staff's disgusting attitude, to the disgusting food, well, what they sold as edible, to the filth and disgusting state of the toilets! Let me start in regard to the staff! When I arrived and opted to 'Dine in', there was no one else in the queue before me, yet I stood for a full thirteen minutes before the young came to take my order. She grunted to me a few times that she would be with me soon! What may you ask what she was doing???? Well, I'll tell you, she was on her mobile phone, then when she did, eventually, come to take my order, it seemed too much to be courteous and pleasant, but I got a response, again in a grunt from a wild animal, I asked for an original meal, with two pieces of chicken and frites. The chicken had greasy fat running out like a torrid river, and in asking for an original meal, I anticipated ordinary fries.All I wanted on them was salt, but I got only fries with spices on them. I only realised after I took a bite, but never once was I informed, and as I am allergic to many of these spices. After saying to the same young woman behind the counter, she says that comes automatically. To me, that is totally wrong, for people should be informed of the change of recipe, and more importantly, that should say there is spices on chips, which some people could be allergic to. The toilets were so disgusting, I just left and waited till I got home! Never again shall I ever be in this establishment again. I'll starve before I give them my custom again!! My advice is to stay well clear!!!

Love a typical kfc well guys this is not a typical kfc. Asked for a chicken burger, doll behind the counter just stared at me. Asked her 4 more times before I got a reply. Had to wait like 30 minutes and didn't even get a flippin chicken burger. Poor service, poor atmosphere, no pints, might as well have been a ferret way no arms or legs taking my order. Won't be back sorry

Just a bun and some chicken. Really really sad. Never again.

Bargain bucket bad as chicken far too hot to eat straight away and the grease was running out of it,worst KFC I've ever had and I do like my KFC

Food was fine for a KFC. Small delay in order, but service from lovely Filipino lady more than made up for it. Restaurant, however, was freezing cold making it very uncomfortable to dine in!

Ended up waiting over 25 mins for food, ended having to take it away with us as we were now running late. Not fast food! Portions of chips small and food badly prepared in burgers. Three drinks, two straws, go figure. Won't be back.

Drive thru tonight at 8 pm took order said no stuffing for Stacker burger ordered them anyway to then be told at window had no fillets for burgers I was not amused then to be told we do have stuffing by another member of staff . When I got home the chips were not even half filled … disgusted my order was over £40 will not be back used to be one of the best kfc but has gone down badly . Staff not pleasant doesn’t take much to say thanks and enjoy your meal

Typical fast food outlet . Very quiet we were the only customers

This is the best kfc i have had in about3 years from LARNE. All belfast stores are disgusting. I would only get from my local In Larne. From previous jobs they do a magnificent job 👏. Thank you 😊

One of the better of the KFC franchises. Original recipe chicken is really good. Never had a bad experience here and food is always good

Staff are lovely.. always enjoy the food.. not many diners about though

Drive-through order was just as you'd want it to be, hot, fresh, and tasty! Wrap of the day, signature chips, kansas bbq bites, and a club orange. Not diet friendly but a very nice lunch!

Very poor service and the chicken was not cooked properly plus I had to wait for over 15 minutes and was not busy at all

Very Clean place and Good food, Great view of the whole area

The food was dry and horrible not worth the money. Won't be back. The staff need more training very rude.

The food is horrible not worth the money.

It's KFC!!, does what it says on the tin, good food as per normal, couldn't get the screen to work, staff member was quick to help, pretty good

Sehr sauberes Restaurant sehr schnelle und freundliche Bedienung - absolut freundliches Personal welches auch auf Sonderwünsche ohne zu meckern hervorragend reagiert- hab alles bekommen so wie es von mir gewünscht war- tolles Team und danke für das leckere Essen

Ordered on the app called to collect said they only had drumsticks, it would be 15 mins said I would wait over 20 mins later I got my food. Second time this has happened

The food is never hot if you go when the meal time rush is over everything is just warmed up, the chips are not very nice always bits of over cooked left warming and tiny bits of left burnt chips. Wouldn't recommend KFC at present it had been better in the past.

Service was fast and chicken freshly cooked.

The most clean KFC in Northern Ireland. Service - first class

Its the worst kfc I have ever been in took them 30 mins for to do my takeaway not happy with the service

Waited for over half an hour for a 10 piece mini fillet box, tub of gravy and a portion of chicken bites. Watched my order remain on the screen at no 1 as the timer went down twice before stopping. I seen a least one car going through the drive through and getting mini fillets. People also came into the shop ordered carry outs, substantially bigger than my order and got it before me. In fact I could still be standing there waiting for it if I had not asked for my money back. This is far from fast food, not the first time I had to wait excessively, but it will be the last. So if in Larne avoid, get a MCDONALD'S

Now seriously overpriced... for average food.

Ordered a 10 Piece Bucket at the drive-through, when I got home discovered that 8 of the ten pieces were drumsticks! It's a 20 minute drive so could not be bothered going back to complain

Some food not available.Staff fantastic.

Very pleased to see that standards seem to have improved here. One young guy called Callum was extremely helpful and good mannered!

As it was a bit late -8.40pm we where told that eating in wouldn't be a good idea ad the restaurant closed at 9pm This seems very early to me. The gravy was like jelly and I asked to have it exchanged for fresh and the exchanged item was just the same this is because its being left to long in the store when it should be replaced with fresh gravy. Overall not a pleasant experience 😕

The chicken was not good the chips were reheat overdone hardy any chips half full

Useless,never get the order right,keep giving them another chance but today was the final chance,worst kfc in the country

More for kids to sit in. I prefer takeaway.

Not once has this place EVER got a order right that's more than 2 meals, so if your going and placing a family order double check before you leave cause I guarantee you a meal will be missing

Best kfc in northern ireland food so fresh staff so pleasant 🥳

They have a barefaced cheek to call this fast food. It's the slowest takeaway I've ever ordered. To make matters worse the food was cold and the order was incorrect. Would score a zero if the option was available. Avoid Avoid Avoid. A painful experience.

very friendly staff and food was tasty as usual

Best KFC I've been in for a long time. Food was hot and tasty. Service was fast and no issues. Only 2 star for atmosphere as we were the only ones in it. Everyone e else seemed to be using either the drive through or delivery apps.

Portions have shrunk and price has went up.

Waiting in the drive through, there was 5 cars in front of us and we were there waiting for over 30 minutes, Staff was ok pleasant guy who served us, had to ask for dip but other than that we had everything we asked for, honestly service couldn’t be faulted too much, reading these reviews before hand tho had me thinking I had made a huge mistake by coming here, would recommend this place at the end of the day it is fried chicken and fried chicken is delicious

Queue was very slow to get served (yet only 4 cars including mine) When I eventually got to the kiosk I was told I would have to wait 5 minutes in the carpark. This is never happened before in any KFC. Other local KFC's I use often are punctual with their orders, are so much busier and I never have to wait Given that they are much busier I can only come to the conclusion that this is a management problem as they are unable to use their resources more efficiently. P.S the little guy who served me was most apologetic and very polite and I do not hold him in any way responsible. PS. It's the same when you compare McDonalds Ballymena and McDonalds Larne. Ballymena offers a very fast service yet they are so much busier.

Never been in one before, a clinical sort of place but quite surprised to get a reasonable vegetarian meal with chips, or should I say slightly larger 'fries'.

Spotlessly clean with attentive caring staff unlike many other branches of the franchise.

The self service order machines didn't work.

Food wasn't bad but service needs a wee bit of work

Always the same, you know what you're going to get, every time.

Not great, service average at best, burger miserable looking...

Absolute disgrace not one clean table,bins full to brim very poor hygiene staff out back smoking one person serving will not be back

Me and my family ordered through Uber eats and the order arrived missing some mini fillets, we rang the store and not only did the manager send us are full order again but he delivered it himself because there was no uber drivers about. We will definitely be ordering again especially after the good will gesture.

Delicious lovely food. Staff excellent.

Got 4 piece chicken strip meal and got 11 small chips in bag and the chicken was very thick coating on it with thin chicken under coating,the chicken had blood in it and it wasnt even on the bone,very tasteless,no dips,I would give this place a miss!!!

Lovely food good friendly staff

If KFC did fast food they certainly didn’t do it in Larne. Slow, cold and usually with mistakes, Larne KFC is in serious need of decent staff and new management.

Good grub. Freindly staff. Reasonable prices

i didnt get the correct order, only realised after driving home. Besides that, with McD openning in Larne, the food in KFC is now not fresh. It taste like it was sitting on the shelves far too long, does not taste fresh. Overall, quite dissappointed for getting less than what i paid for and food were not fresh. giving 3 stars because it is usually good. Today's bad experience, Im putting it as a one off. Fingers crossed.

Humm drive through a bit slow but lovely food and staff

Cold food so much for a zinger burger cold and stale never again 😒

Absolutely disgusted with the pictures my daughter took of her meal last night 🤢🤢 Also handled badly by staff, we are going to Food Hygiene people on Monday, place needs sorted badly

It's okay if they can get an order right. Always have to go back in as something is missing. Food is of good quality but a hefty price.

Good service. Occasionally card machine not working.

If you want to order food and get it next year this is the perfect place for you. Not only that but then your car is stuck in that drive thru for a year and u aint goin anywhere fast.

Lovely friendly staff,polite and helpful

I'm not a big kfc fan but this is the best one their is, food is always hot and fresh, the place is always clean and the staff are lovely

Awful, don’t get order right and really bad quality!!

Ordered food though the KFC application and paid for it but when i went to collect the food they were closed. Was well within the business hours

Ordered 4 meals, 3 plain, only to be charged for 7 when at the till, corrected that issue and refunded the incorrect amount of money. Person on the till couldn't get the order up nor did she give a receipt. Pulled up in the car park only to see we were given 3 meals in the bags, all dressed and 2 of them wrong. Had to go back inside and wait another 20- 30 minutes on the order being remade. Larne has indeed confirmed itself as a Black Hole. Won't be back.

Must be the worst KFC in the country, got about 3 chips, half a tub of gravy and barely edible scraps of chicken, won’t be back

Its just really really REALLY bad, Ive been in many KFC's round the globe and many in My home country Norther Ireland. But with the exception of London or Birmingham this one takes the Number 1 spot on the minus 1 star review. The new baked chips are just revolting tasteless rubbish. Ice cream machine was always out of order now gone forever. Staff is, well minimum brain-cell capacity required I spose

KFC Larne is a joke. Ordered online with table service. They forgot about my order.

Always call in to KFC when we are out

Don't go anywhere near this place it is so bad waiting time in line is so long cold food and 12 fries in the bag and 5 of them were a half inch long, KEEP AWAY

I know this place has had a bad name but since renovation, it’s really upped its game! Food is always warm and fresh and the staff are super friendly.

Slow for a fast food place Food was ok

Is this the worst KFC in Northern Ireland? I think so. I've only visited probably 10 times or fewer over a number of years, but have had issues on at least 3 visits, most recently today. I ordered through the new app (order no 5018, if KFC are interested enough to check). When I arrived to collect, I was told there would be a 25 minute wait for meat on the bone. I didn't have time to wait, so although frustrated I got that portion of the order refunded no problem. I was then handed a bag with the rest of my order (or so I thought) and two cups of Pepsi Max. I asked for a cup holder - none available. I ended up handing them back and taking fruit shoots instead as my car has no cup holders built in. I drove back out to Carnfunnock to find that the sundaes I'd ordered for my grandsons were missing from the order. I was in no mood to go back for them. As I say, this is the third time I've had issues with wrong orders etc. at this KFC out of only about 10 visits - a 30% failure rate. Woeful. Young, disinterested staff with inadequate supervision seems to me to be a big part of the problem.

Had quite a wait and there was no one in front of us we only asked for 2 zinger burgers. Found it to be quite expensive

The last time i went I stood for over 20 mins waiting to place my order ... I wasn't impressed with the service

Chips- soggy and no salt Provided with forks to eat our ICECREAM and no sauces available! Fizzy Orange - was mixed with another drink and was therefore binned There's lack of care and respect in this place!

Hadn't got what we wanted..what we did order, some items were missing or wrong. Disappointing and expected more.

Very slow at fulfilling orders, then had to go back twice as there where pieces missing

All new and shiny with the same problems. Waited in a queue of 3 people for 45 minutes. Two girls up front just stared at the empty food chute. Gave up waiting, will not be back. (10/06/21).

Really disappointed! Waited for over 30 minutes for drive through, asked for a trilogy meal and bbq sauce! Got home to find missing popcorn chicken and no bbq sauce! Called branch, had to leave a message and no callback! I know they were busy but I just wanted what I paid for!