Maxine's Restaurant at Bannatyne Health Club and Spa in Colchester

Afternoon Tea Advised of severe nut allergy at point of booking. Served coffee and walnut cake !!! Waiter took it away and said its only touching a couple of other slices. Brought back 2 plates, one with the coffee & walnut cake and another without and proceeded to place both back on the table ! Severe nut allergy means severe nut allergy !!! Cakes were shop bought and not fresh, one small scone each, brown bread sandwiches stale. The pot of tea was lovely and the highlight

Lovely staff, very polite and helpful, but wrong meal arrived, my husband had finished his by the time the correct meal arrived. The hot meal was served on a cold plate and the food was not thoroughly heated. Not an enjoyable meal or experience. We were offered 1 x complimentary drink to compensate. :(

I do NOT recommend this place at all. This used to be my favourite place for food. 28/3/25, I ordered a delivery through their website at 8pm. Took the payment but no confirmation message. It is now 10pm. Still no confirmation message and cannot get through to the company to see what is happening. I even tried to call on my partners phone and it rings but no one answers. NOT HAPPY AT ALL! I really hope I get my money back!!!!!!!

Don’t even bother going into the restaurant you will be left waiting for a lifetime while the drive through gets served first. No point in having the restaurant. Waste of time! 15 minutes for a Big Mac meal not alterations. Pathetic!!!

The most delicious pizza is sold here.