Matane Sushi in Norwich

The sushi is really good and affordable, and for takeout sushi this would have been 5 stars! I definitely recommend this place for the food and have previously rated it 5 stars ⭐️⭐️⭐️⭐️⭐️ However, I’ve had to take out one star because of the dine-in experience. The service was good but the seating area could use a deep clean or even redecorating. Unfortunately it felt a bit dirty and worn - the table, the floors, and even the walls. I hope you can take this as constructive criticism though, because I won’t let this stop me from eating at Matane Sushi and if the cleanliness was improved it would take my review back up to 5 stars :)

Sadly couldn’t eat the food due to the hair that was found on it, we called both deliveroo and the company and neither did anything about it, not expecting much but at least a gesture or compensation.

I'm a sushi LOVER, and I have to admit I've walked past this place many times because it didn't look appealing from the outside. Today, I stopped by M&S for a quick sushi snack, but their offering was £6 and looked awful. So, I decided to check this place out, and I was blown away by the freshness of the fish. I got emotional with my first bite 🥹I didn’t realize it could taste this good! My husband and I usually go to Shiki because the owner is Japanese, and the food is great, but this place is way cheaper with flavors that feel much more premium. I mean it! From today this place officially become my new favorite sushi spot! I was the Filipino girl who got a takeaway earlier by the way..free meal perhaps for a lovely review? 😅 On a serious note… I don’t usually write reviews—this is only my second one ever—but this place deserves it. And yes, I know I have red wine in the photo; I’m aware it's traditionally paired with white 😂😂 but I’m just not a fan of white wine…sooo shhh… I'm a red wine lover through and through! Definitely will be coming back again 🥰🥰🥰

Lovely sushi, I have ordered several times and it’s always been lovely and fresh, recommend 100 %

Very tasty, quickly prepared, pleasant service. 😊

Omg the sushi it yummy! It's cheaper to take out than eat in so we took out. Staff were lovely and the sushi speaks for itself. Yum yum yum!

Lovely staff, lovely fresh healthy produce

Thanks for bringing some pretty decent sushi in town. I’d recommend visit it instead of the usual chain restaurants as you get such better quality. You can order and wait or if you are in a rush you can pick from the ready made boxes. They also have a seating area to eat in if you don’t want to take away. If you are celebrating with friends they have big shared platter options, like the 50£ that was a good portion for 4 people.

Best Sushi in Norwich! Thanks As always 🤲🏾 Super Fresh & Nice Vibes to Sit in & Eat ✌🏾

Sociable staff Always a good temperature inside to sit And most certainly the best tasting sushi around Yum Oh and they always say hello to my mum

One the best sushi in the town 🤟🤟🤟

Brilliant sushi staff were very kind and polite 👌🏻👌🏻

The food is nice but I just had such a horrible experience I will never go back. I ordered last Saturday night directly on their website to collect, but when I arrive they said Apple Pay doesn’t work on their website so they didn’t have my order. There was no notice of this on the site and I received the Apple Pay notification that I had been charged so I was completely unaware. They then retook my order but charged me more than it had cost me online, as well as obviously the inconvenience of me now having to stand there and wait for it when I had ordered online 30 mins in advance. I politely queried this with the staff member but she was very blunt, stand-offish and sneered at the small price difference it cost me - I said that wasn’t the point, the point was I had in effect been penalised for their website not working (not only by being charged more, but now having to wait) and they had not been apologetic at all. I suggested they update their website to remove the Apple Pay option as they said how Apple Pay orders never work on there, but instead they said it wasn’t their fault and it was their website provider’s fault Order Yoyo - still no apology, blaming a third party - even though the URL is matane-sushi.co.uk - not like I’d ordered via Deliveroo for example. I felt embarrassed and degraded (in front of others in there) for even raising this problem. If it were my business I would have been so apologetic, not only for the issue of now having to wait for the order to be made from scratch, but also for it being a common issue that I had not resolved on my website, and I would have honoured the online price because it was not the consumers fault. So unfortunately I don’t ever want to order from here again. In response to the owner’s comment on this review: what a very unhelpful retrospective comment. The staff in store, including yourself as the owner in the store at the time, said ApplePay never works so clearly an issue you need to address. My iPhone was up to date as it updates automatically. Again, you have given no apology for the poor service or for the way you handled this issue with me.

Ordered from here recently for the first time. All dishes tasted fantastic and good portion sizes, and did not take long for the order to arrive. Great first impression overall!

the food was good however we found multiple bits of hair across and in all of the sushi

Absolutely love it here always awesome food and well worth the price best sushi around by far

Good enough sushi takeaway. Portion has shrunk over time though sadly.

Decent sushi and rolls with decent prices.

I ordered via their online website. Paid. Walked to the shop and it was closed. Apparently they are on holiday. We all need a break. But taking peoples money and getting them to walk to your establishment, only to find it isn't open is despicable behaviour. And to top it off, there is no one and no way to get my money back. Mantane Sushi should be ashamed of themselves. Dishonest time wasters. UPDATE - the owners assertion that I wasn’t charged is incorrect. I’ve looked at my account and the money has been taken. And it wasn’t an inconvenience. It was a massive disappointment for myself and my family. And now I have to spend time chasing for a refund. Blaming a third party just isnt good enough. ADDITIONAL UPDATE - I waited until they had reopened after their holiday. Note I had no cog ice as they have no way of getting in touch other than by phone. And when I do call, I find I still can’t get my money back. Apparently I have to talk with the owner, Andy, who is on holiday, and can’t be contacted for another 2 days. Fascinating that Andy will take time to reply to a review, but won’t take to the time to reconcile the issues associated with the review. Now I have to spend more time chasing a refund. Disgraceful behaviour that could have been avoided, initially by checking the system and then by working to get a resolution.

Great restaurant for takeaway sushi, prices are reasonable and is always served quickly, haven't had any issues.

Amazing food, great service, always blasting bangers too \m/ Arf! Arf!

Best sushi in Norwich 👏🏻👏🏻 Come back every week for this salmon combo🤩

Absolutely class. Good pricing and proper authentic. My go to sushi place in norwich

Best sushi in Norwich. Great selection, extremely tasty and lovely staff. I won’t go anywhere else for sushi.

Always top quality quick and fresh sushi served here. It’s a shame it is not a restaurant or a bigger cafe as the small tables laid out are not really attractive to eat at but the food and service is always top notch.

Excellent so delicious and fresh arrived promptly and well packaged so all food was still fresh and in tact when arrived

Best sushi in Norwich will definitely come again my favourite is salmon lover!! good place for take out

I am a regular customer, and was very disappointed 😞 on my order recently. The texture was awful, wasn't fresh, smelled fishy and I felt sick for two days. I love this place and would really love if the quality goes back to usual please. I love sushi and this place never disappointed in the past.

Amazing food at good prices. Only suitable for takeaway/delivery.

I heard it was opened by Chinese people so I came to try it. I bought three boxes, but the fish and sashimi were not very fresh and were average.

I love Sushi and have eaten in all the Japanese restaurants in Norwich. Although Matane has a very different vibe, cafe/take away, their Sushi in my opinion is the Best.

Love this sushi place! Excellent tasting sushi, fresh and cooked on the day. Clean place. Great service and staff. Really nice atmosphere and enjoyed the music playing in the background. Really good price too. Definitely recommended.

Food was amazing, plus the music in there was on point 👌

£26 for 4 roll of sushi ❤️ can't ask for more.

The sushi is ok for an Asia like me, service is very good. The environment is just so so, but understand this is mainly a takeaway restaurant. It is recommendable.

The sushi is not bad for the price but not sure about the hyginene. Looks like they never clean the window since open. I can't imagine the cleanliness of the chopping board.

I am a customer for 3 years. I love Matane but this time oh boy the tuna on my sushi was bad... texture bad, taste bad and smell bad... the funiest of all is on my Dragon roll they did place so much fish eggs to cover how bad the tuna looked... bad bad experience and I did call back to complain but no one answered the phone.. not a nice experience for a customer who is loyal and comes back even week for Sunday dinner.

Definitely the best place to go for take away sushi in Norwich. Food is always fresh and amazing.

My colleagues have always raved about Matane, and I finally had a chance to try it recently. Now I see what all the fuss was about. I had to wait five minutes for another of the pre-made boxes to be prepared for me, but it was well worth the wait. Even for a little over £10 for 12 pieces, the quality of the fish, rice and preparation was superb. It was addictively good.

My colleagues have always raved about Matane, and I finally had a chance to try it recently. Now I see what all the fuss was about. I had to wait five minutes for another of the pre-made boxes to be prepared for me, but it was worth the wait. Even for a little over £10 for 12 pieces, the quality of the fish, rice and preparation was superb. It was addictively good.

Check your order!!!!!! Just collected my order and was annoyed to discover that a few items that I had been paid for were missing Annoyed, I phoned to see what they could do Upon calling I was really shocked at their reaction Upon learning of the missing items the guy did not apologise he just laughed and said 'Oh this often happens its really easy to forget to put items like this in the bag' Somewhat taken a back I explained that this was not not good enough and asked what they intended to do about it. 'Well nothing really' was the response I was not expecting, 'unless you want to come back to the shop and collect it' Not wanting to to drive 10 miles back into Norwich I said this was not practical and asked if they could just refund the missing items back onto my credit card. They were not even prepared to do that! I understand mistakes happen but their unsympathetic, cavalier attitude makes me think that this might happen a little too often... Buyer beware!

Check your order!!!!!! Just collected my order and was annoyed to discover that a few items that I had been paid for were missing Annoyed, I phoned to see what they could do Upon calling I was really shocked at their reaction Upon learning of the missing items the guy did not apologise he just laughed and said 'Oh this often happens its really easy to forget to put items like this in the bag' Somewhat taken a back I explained that this was not not good enough and asked what they intended to do about it. 'Well nothing really' was the response I was not expecting, 'unless you want to come back to the shop and collect it' Not wanting to to drive 10 miles back into Norwich I said this was not practical and asked if they could just refund the missing items back onto my credit card. They were not even prepared to do that! I understand mistakes happen but their unsympathetic, cavalier attitude makes me think that this might happen a little too often... Buyer beware!

This sushi was some of the freshest I've eaten. The salmon/tuna sashimi is thick cut and super tasty. Although I didn't eat inside, there are a fair number of tables and what seemed to be a decent playlist. I would highly recommend Matane Sushi, it's reasonably priced and has fast service (especially if you order the larger platters in advance). I'll definitely be back!

Great friendly crew that were happy to tailor sushi to our tastes

Always fresh and pretty good value for money

Ben and Dan are amazing ! Great food and service cannot fault. Would come back just for those two

Really cosy and nice authentic place😍 amazing food and really good music playlist ahah

Just ordered sashimi for lunch via Deliveroo. The Tuna Sashimi was not remotely fresh, both mushy to the touch and taste. The Salmon Sashimi also smelled very strongly. Threw it all in the bin after one bite. This is a shame as we have had great sushi in the past from here but won't be ordering again.

Absolutely gorgeous Sushi, made to order and tasted so fresh. customer service was great. Cant wait to go again

Some of the highest quality Japanese food I’ve ever had. The sushi I had was so delicious and fresh. The gyozas are steamed and the definitely the best I’ve had out of anywhere I’ve been. The staff were patient, helpful and kind. Would highly recommend dining in or picking up food from here!

Easy to go options, excellent food quality, staff are very friendly and freshly made sushi is available on order as well! very bright and clean atmosphere I really recommend the salmon crunch roll, best sushi on the menu in my opinion

Really yummy food and really friendly people! I popped in around 4.30-5 yesterday (Monday) and I was the only person eating in. There were a couple of other people who popped in for takeout while I was there and the staff were just as polite to them as they were to me. The food was absolutely delish, I had salmon maki, wakame salad (seaweed salad) and the chap in the kitchen made me some inarizushi as there wasn’t any on the shelf. Everything was fresh, it was tasty, and the place was clean as well. The only thing I’d suggest to improve this place would be to get some little soy sauce dipping dishes, as I had to put the soy sauce in the lid of one of the containers (I prefer to dip rather than squirt the soy sauce over the top), but let’s face it that’s a preference and not a ‘must have’. Will definitely be back next time I’m in Norwich! Advice for anyone planning to eat there - there’s only 8 seats inside and 2 outside so be prepared to grab takeout and sit somewhere nice with that if the place is full. Also always ask if what you want isn’t in the fridges - they’re really friendly and happy to make up what you want if they’ve got it in.

Usual sushi takeaway joint. Freshly made sushi on order. Not ideal for eating in.

Amazing sushi for really gair price. Best sushi i've had in a in a long while. Also highly recommend their seaweed salad 👌

Very fresh sushi 🍣 available to eat in or take away. Very nice!

Very poor customer service. Long wait for a simple takeout, loud have metal I can’t even listen my thoughts when I inside the shop.

I came to this place after hearing good things about it. In reality, every single word is less than this place deserves! One of the best sushi place I've been to! Still licking my fingers. Variety of dishes (including dumpling), excellent+++ food. You just want more! Don't dare missing it. Dine in, order or take away. Amazing! Ohhh, and don't skip the cheesecake mochi as a desert!

Really tasty the first time I tried sushi from here (although the custard pancake packaging had fish juice on it, lol). Today, I ordered on deliveroo and waited for 45 mins to be told that Matane Sushi was closed when the rider arrived to collect it? Why have it available on deliveroo if it's closed? Really disappointing.

Amazing sushi 10/10 will defiantly be back x

I used to love this place as the quality price ratio it’s quite good. Usually order delivery but as I was in the city I decided to go in and order a party mix, but the server rolled his eyes at me and didn’t acknowledge I was by the till, I work in the industry myself so I’ve cut in some slack thinking he was having a bad day and grabbed a few things that where already boxed. Had them to eat inn and this review it’s for the managers/ owner, not shore if you are aware of the situation but you will loose a lot of guests with these attitudes. The store had hard metal music loudly playing, that was 3 staff members talking to each other swearing and saying the ‘allergy of working in this place’ was kicking inn, a elder couple came to have some miso soups they were so discomfortable with the music and how loud it was , sad reality how the wrong staff can take a place down. I don’t usually leave reviews but it seems to me that is an urgent matter that managers are aware of why maybe sales been dropping.

My two teenagers love Matane Sushi. They sometimes get their lunch in there, and they recommend it to us. My friend from Ipswich visited yesterday (Saturday) and we dropped by at Matane for lunch. We loved it! So this morning (Sunday), I thought I would treat my family with the XL Platter. We were told to wait for 25 minutes, which was fine. Whilst we were waiting, a delivery driver came and was told to wait 10 minutes. This driver said that he was told 10mins ago to wait for 10 minutes. Then a woman named Helen replied back that it was not 10mins yet and that they could not give the exact time to the driver. The driver showed Helen something in the app that says about the time, and Helen started shouting to the driver. She was arguing with the driver at the top of her voice. She even asked the driver for his name, and the driver answered calmly. The driver never said a word after that. But Helen kept on and on about it, shouting to the driver! She even told the driver not to come back there! She was very rude to the driver! And after a while, I was so fed up listening to her going on and on and never stopped shouting, I intervened and said for her to shut up! It was not a very nice atmosphere for customers to hear her shouting at the driver! There was even another delivery driver waiting. I get her point that you cannot give exact time for drivers but you can say it in a professional manner. Just because they are drivers, you will treat them differently? Bear in mind that they are delivering what your customers have ordered. I was so appalled by the attitude. I don't care if you are the owner or manager. You shouldn't shout in front of customers. All you need to say to the driver is "Sorry, it's taking along time as we have other orders as well." That's easy, isn't it! For sure, drivers also have target times to deliver the food. Staff should have proper training and control their anger. Appalling conduct! But despite that scenario, we have enjoyed the platter. Just not fair to experience that kind of rudeness. The other staff apologised to us though, but not Helen! Even the driver said sorry to us. So sorry to post this kind of review but I don't tolerate rudeness and I will speak up for anyone that's being abused! #bekind

sushi is average also the wasabi provided is out of date!

Party platter was fresh and delicious, delivered within an hour of ordering. Would definitely order from Matane again.

Always delicious and fresh food.

It's a pop in for collection place with a table inside if you want to pay extra to sit. Best sushi in Norwich if you can't stump up for fine dining. Never going to yo sushi again.

My favourite take away sushi ever! I love picking up a cheeky order for me and partner straight after work. All been freshly made to order

Food is always good and beautifully presented, server's are always super polite - one of my favourite places.

Food always in a fresh condition. The best sushi in Norwich.

Second time I've ordered from Matane and it's always fast delivery and great food!

Fresh sushi yummy food, better than supermarket hard rice no taste sushi, best take away sushi in Norwich, they also has sit it if you want to eat inside.

My favourite takeaway sushi place in Norwich.

Whilst I would generally recommend Matane Sushi, I have to give then a lower score / less than positive review based on my experience with them today. I popped into their shop and asked for some fresh sushi to be made. They refused to do this telling that all the sushi on display had been there for less than 15 minutes (which seemed unlikely looking the dishes on display). True or not, as a customer I have the right to ask for fresh food, and in my experience top quality sushi places will always prepare fresh food on request - hence a critical review in this instance. I hope I’ll be able to give better feedback after my next visit

Whilst I would generally recommend Matane Sushi, I have to give then a lower score / less than positive review based on my experience with them today. I popped into their shop and asked for some fresh sushi to be made. They refused to do this telling that all the sushi on display had been there for less than 15 minutes (which seemed unlikely looking the dishes on display). True or not, as a customer I have the right to ask for fresh food, and in my experience top quality sushi places will always prepare fresh food on request - hence a critical review in this instance. I hope I’ll be able to give better feedback after my next visit

Very disappointed, we visited last night to get some sushi and we were told a platter would take 25 minutes to prepare. Given all ingredients were made and there were three or four members of staff not doing much, this felt like an incredibly long time and we got the feeling they just didn't want to make the food as we were encouraged to get something from the fridge. Also the music they were playing was far too loud, and even though we asked it to be turned down we still struggled to communicate with the person serving us. We took the sushi away in the end as the atmosphere was not a friendly or welcoming one. That said the sushi itself was ok!

Amazing 🤩 the salmon lover is awesome 😎 it’s perfect the sushi is super fresh and these guys know thier stuff thank you 🙏

Had a small plates at the kerb side, very nice, recommended

Nice sushi, I'm not usually a fan but there was plenty of options other than raw fish. Really tasty food.

Like this place, good options and very fresh, eat in or takeaway. Sushi and sashimi is very fresh. Well worth it.

A frequent lunch spot of mine. Great sushi every time, you can see it being made freshly through out the day. Reasonably priced and a great spot to grab a light lunch to take away.

Authentic sushi. Infinitely better than YO sushi.

Best sushi place in UK! Hands down! I moved 2 years ago to a different University and I still thing about this place! The guy who I think is the owner is really sweet as well! Highly recommend

This was a new experience for me in Norwich during our family visit. Sashimi/Sushi take-out or sit-in place on Castle Meadow, virtually across from Bell Hotel. The sashimi and sushi was beautifully made and tasted gorgeous, fresh and top notch. I would definitely give it 5 stars for the food, highly recommended! Please do not forget this is hole in the wall establishment, you are there for the food not the seating arrangement.

Decent sushi but delivery guy came without sticks and very limited soy so had to eat most of my sushi with no soy

Good value freshly made sushi and desserts. These can be made on order or pre-packed. They also cater for sharing. Eat in or take out. Absolutely delicious!

Lovely fresh Sushi delivery today. Will be eating from here again.

Good sushi selection with good price too!

We picked up some truly tasty sushi and sashimi and ate it in the sunshine in some gardens close by. Tasty and plentiful a really nice if slightly expensive treat

Well priced and with 3 vegetarian options when I went, with at least one being vegan which was nice. Tasted really fresh and the portion size was perfect!

Ordered delivery today, nicely packed, fresh delicious fish. Good portion for 2-3 persons

I'm absolutely obsessed with the Salmon Lover and Combo Salmon menu deals which include Maki, Crunchy Salmon, Sashimi and Spicy Salmon - they're now my go to takeaway choice! The sushi is insanely tasty, so fresh and well worth the money. The wasabi tube is the hottest wasabi I've ever had, but so delicious! Highly recommend Matane sushi.

Amazing place to get sushi from.

The food was great and served quickly but it was more expensive to eat in so probably better grabbing your food and sitting somewhere nearby

One of the best sushi options in Norwich

A little on the expensive side but had a great selection of sushi. Delicious veggie options too.

Took the kids here after a visit to the Theatre on Sunday, they crazed me for sushi. It was quite expensive to eat in and no concessions for kids deals or blue light card, so might have to be Yo Sushi next time. The salmon selection was nice, the kids aren’t huge fans of sashimi though. I’d like to have not to had to use so much single use plastic, a bottle of soy sauce would have been better.

Ordered two takeaways in one week. Definitely some of the best sushi I've ever had. I love the Vegan sushi 😍 Well Done!

Amazing food and very kind servers. Good value for money!

The sushi was ok. Mostly salmon and avo combos in the fridge selection.

My first work lunch of 2022… wow, it was delicious! Can’t wait for my next! Only criticism would be the white fish (possibly sea bass) that was included in the platter instead of the prawns!

Excellent quality and value with a great range of sushi including vegetarian options. Lovely staff.