Massarella Restaurant in Derbyshire Dales

I'm very happy with the update. It's very spacious and nicely decorated. Most importantly there isn't just one vegan option, there are a few. Whatever you do, please don't change that. Could do with soy milk and De caf tea though. Nice little cafe for something to eat while out shopping. Will keep using as long as your vegan menu doesn't change.

The cafe looks wonderful since its refurbishment. However, they are letting themselves down regarding food and drink. They often do not have decaff tea (awkward, as that's all we drink). The dinners are top heavy on meat, and they have a poor choice of veg (only carrots and peas); which means if you don't like one or the other you're stuck with little choice.

Newly refurbished restaurant and cafe, very popular and busy at weekends especially. Great food served especially efficiently and staff are friendly

Nice place since the recent refit, good food and nice staff. But the dreadful shame is that they allow dogs in the atrium part, which start barking when other dogs come in. Iis getting like a Kennel on aSunday lunchtime and I saw several people getting annoyed and complaining but to no avail. Time they banned them completely; they're a damned nuisance.

Poor service , food poor too . Painfully slow to get served. I asked for thick bloomer toast off the menu , got wafer thin brown toast . Won’t go again and wouldn’t recommend to anyone ! Go elsewhere for quality.

I have been recommending this place because when we went for breakfast some time ago it was so many items @ certain prices. But we went with friends yesterday & OMG what a rip off . 2 were going to have the Peak breakfast £9.20 but after seeing one being put up only 1 was ordered. It stated roasted tom (1/2 of 1) potato Rossi (rock hard & not fresh) field mushroom ( only 1/2 of 1) 1 ordered toast & raspberry jam (strawberry turned up) 1 ordered gluten free toast & 1 ordered scone with cream & raspberry jam. Scone turned up with butter then strawberry jam(not raspberry) no cream. All of these went passed our table & went outside (even tho our table number was well displayed) it then went back into the kitchen (walking passed us again) so when it was delivered it was rock hard & cold. The place was not even busy when we were there did get busier later on. Would we recommend again OMG NO.

Called in for a cuppa and cake. Staff friendly enough and service brisk. However the room is uninspiring, noisy (a barking dog didn't help...) and bland. Tea was OK but cakes appear to be bought in factory bakery stuff. One team member was plating up an apple cake straight out of its box... from Germany! Presumably either chilled or frozen? Our salted caramel cake was rubbish - dense crumb and far too sweet. With a plethora of small craft bakers and confectioners in the area, why not source locally? Needs to try harder.

Had breakfast before here & was loverly been today but was disappointed sausages nearly cold tea really weak (I like weak tea but this was really weak) fried bread was granary (didn’t tell us before ordering) I dont like granary so hubby had it was REALLY cold in there. Would we go again yes.

We visited here for lunch had 2 roasts beef lunches .and a lattie and mocha very nice loved the pattern on lattie very nice and hot both of them The roast dinners could of been a alot warmer though. We have visited before and the meal was alot warmer .we will vist again

We had planned to have a cooked meal. We ordered at about 1.15pm, which was a little later than planned. I ordered quiche but there was none left. My husband wanted ham but that had gone too. We then asked for baked potatoes with fillings but there was only one left. so I settled for a panini. So much for a hot meal! It was busy but surely there should have been more of these common foods in stock? On the plus side, the front-of-house staff were pleasant but it'll be a while, if ever, before we return even though I've been there several times in the past.

Shopped in the cold and rain here today and as a family we needed something quick to eat and drink. Unfortunately this restaurant has no vegan options at all. So, if you're vegan ( and a lot of people are these days) do yourself a favour and bring food or go elsewhere after shopping here. There is another restaurant not far but very pricey.

After a gorgeous spot of retail therapy we only wanted a drink to sit outside and watch the world go by at lunch time on the 21st August we had just had a hearty breakfast at the amazing Cavendish Hotel Baslow after a nights stay for our Wedding Anniversary. Compliments to the lovely lady on the drinks and ice cream counter oh so very smiley and professional with her workload asked for a small bottle of beer and a small bottle of Pinot Grigio dry wine perfectly chilled with correct glasses and added also a side of ice as well just perfection. Encountered plates of plentiful delicious looking food delivered happily and promptly to tables inside and outside so good to see no dogs in the Restaurant only guide/assistant ones of course. We shall be back soon. Anne and Alan

Called in for pots of tea & leg rest after a walk. Nicely served on a tray & collected from the counter. Very clean tables & throughout. Toilets sparkle. Staff friendly & well presented. Food looked delicious. Our receipt entitled us to a £1.30 coffee at a later time in the day. Can recommend.

Such a disappointing meal. £24 for an afternoon tea for two and the food was so tasteless, especially the scones. Never tasted anything so plain

Really good value food. We both had a panini, served with side salad. No skimping on the fillings either and really nice coffee too. Thank you, we will be back. Waitresses worked especially hard as the place was really busy although it was only about 11.30.

We have popped into this cafe a number of times over the years and been happy with everything until recent visits. We only have drinks and a scone. On our last visit a few weeks ago I did not receive my gold card discount and on querying it with a member of staff was told I had but it wasn’t on the receipt when I looked. . Today I specifically asked if my free drink could be a cappuccino and was told it could be. However I was charged for it and had to go to the pay desk to have a begrudged refund. The tea and coffee were lovely but the fruit scone was harder than usual.

Plenty of parking and fairly easy access from the car park. Out side seating if you want it.Inside is pleasant and there is a fair selection of simple nice dishes. They are fresh nice and well presented. The hot drinks are nice and they are served hot. We enjoyed our drinks and food. There is a cake selection too.

My wife and I have used 'Massarella's' for some time now. We enjoy it here. But be warned; service can be very slow. Reason; dithery people unable to make up their minds when they get to the servery. Some people don't seem to realise that they actually have to pay!! Grrrrrrrrrrr. Not the staff's fault. We have always found the staff very helpful and courteous. Best time to visit for lunch is around 12 noon when the food is piping hot and fresh. The roast chicken and 'Med' vegetables are superb. We would have this dish every time if we could. Great coffee in the conservatory as well.

Great full English, good value and great food, only marred slightly by the waiter handing over a red-hot plate!

We called in today for coffee and a snack. Two lattes, one ham and cheese panini, and a side of chips. Coffee was lovely, but food was lukewarm. The panini had good flavour, but was not as hot as it should have been. The chips were even colder. It felt like they were pre cooked, and dropped into hot oil to re-heat. I know, I know, I should have complained at the time, BUT the food wasn't inedible, and we were really hungry and short of time. In short, the only thing wrong was temperature, or lack of!

Really nice lace to stop and enjoy a meal and/or a drink. Food is reasonably priced and the place is comfortable and warm.

Came here for a visit after going to the pop up craft fair. Oh my god, wish we’d not bothered. The queue length was unbelievable and soon became apparent why - the service was so slow and disorganised. Was absolutely starving so quickly altered my choice to get something off the main counter to avoid the wait for an item to be mad. My husband asked for a toasted sandwich - took 40 minutes and 2 trips to the counter to ask where it was before it came. By this time I’d finished my meal and we’d both finished our drinks but couldn’t face the queue to get another one. The apology was that it was so busy - ? half the table were empty!

There was a big queue at the Chatsworth Kitchen, the other restaurant in the shopping outlet, in fact they were taking bookings. We wanted something more relaxed and Massarellas fitted the bill. We chose fish and chips, which were freshly cooked and superb. A big portion and oerfectly cooked fish. We were too full to try the cakes but they looked sensational.. The staff were friendly and attentive. We will definitely visit again.

Pie of the day - £18 for two of us - was allegedly meat and potato. No meat at all in mine and one fatty piece in hubby’s. Won’t be going back.

After a walk round the Peak village we decided to go to Massarellas for lunch. We sat outside which was pleasant despite the wind and a couple of annoying wasps! Food was excellent, jacket potatos, pannini and sandwich. Service was good too. A nice occasion with good friends.

Wouldn’t recommend. Staff rude. Tried to order a tea and coffee but was told that they had too many afternoon teas in and was too busy - we would have to wait a while. There was only 2 tables (9 people in total) in the...

Came for a 6 item breakfast this morning and told the lady behind the counter that I had a tomato allergy and could she use fresh tongues when serving my food and she was absolutely fantastic and said they would make me breakfast from scratch...

Stopped for a quick bite here as have had reasonable meals here many times. Today the Cumberland sausage was too hard to cut on.the outer ring. Pointed this out to.staff member had a smile and was.told she would mention it Sorry but no.one came afterwards...

Called in for food, fairly busy, food sounded good on the menu, so we ordered jacket potato with roast chicken, crispy bacon, tomato and mayo, sounds good yes, reality is very different, chicken didn't look cooked let alone roasted, the bacon was the opposite of...

Been here some years ago and stopped on way from Buxton to home. Was very busy as late lunch time, got a table ok and had drinks only which were lovely Patricia the young girl serving was very helpful and friendly offering good customer service

We visited the shopping village and sat outside the restaurant for a coffee and then ordered a meal. We stayed outside as we had the two dogs with us. There are tables with parasols and tables in a shaded area. The food was tasty and...

After walking from Birchover we had a lunch break here. Their Covid precautions were properly observed and the staff were efficient at taking our orders. There is some good outdoor seating, some of it in the shade. The food and drinks were good. Public toilets...

Felt a little wary at going into cafes at this strange time but Massarellas had done their best to distance the tables and put markers on the floor. The drinks were good, however, whilst waiting in the queue to order, the couple behind me came...

Two weeks before this visit we had dropped in for a drink and a bite but saw the delicious range of breakfast food available. We returned today (04/09/2020) with the specific intention of having breakfast. The food was superb, service was very quick and friendly...

Clean well set out restaurant. Felt safe to be in, especially at this time. When asked about an allergy staff were very well informed. Will call again when in the area. Food was hot with a varied menu to suit many tastes.

Not the best. Poor veggie options. Greasy no eggs. Small portions. A shame as I have eaten lunch here a few times and had no complaints. Disappointed.

Lovely food, plenty of room, friendly staff and spotless. Been several times now and enjoyed each mealm

I've eaten here once before and wasn't that impressed but we only wanted a snack and a drink before we headed for Chatsworth. Our toasties were OK and I tried the Gingerbread latte, which was also OK. Plenty of people were queueing to get in...

Called in here over the weekend, decided to have soup, when the customer at the side of me said he was waiting for soup too. When the “chef” arrived with the customers bowl of soup I asked if I could have a bowl of soup...

Stopped here on our way back from a job in Wales. We both had a sausage roll and a hot drink. The sausage rolls where at £4.50 expensive but tasty, wouldn't have them again though as it was over priced, no salad or anything offered...

The setting is lovely and the ambience very plesent, but that's it. We had to stand in a small queue for over 25 minutes to get served and wanted to order a small breakfast but didn't. Heres why, the bacon was under cooked, the sausages were overcooked as were the other offerings. The reason is they under cook everting and then leave it under bright lights just standing until someone orders it. So you may be lucky but be advised that it is not freashly cooked and just stands there warming. The staff are apathetic and inordinately slow.

had the minestrone soup with croutons, parmesan cheese, served with a buttered roll. It was incredibly filling and tasty. Very warm in the restaurant though, never seems to be much change of air, probably could do with a few fans on warm days.

This cafe is usually very good but not on this occasion. There is usually a very friendly Italian manager in attendance but not on the day we visited. Our issue is with the serving and till staff who were having a loud conversation about how they didn't want to be there and could they go home. One tipped all plasic cards out on the counter and could't find the one to operate the till. By the time our food arrived it was cold and the coffee undrinkable, abysmal.

Nice coffee and cakes looked delicious. Sells ice cream and has pleasant seating areas. Dogs allowed.

Although this was a pleasant venue for a drink and a bite to eat with friendly staff I was served an undrinkable bitter Americano which I had to leave after 2 sips and which left a bitter aftertaste for some time later. May I suggest that the coffee equipment needed either cleaning or servicing as the flow rate I observed was really slow hence the bitterness.

popped in for a light lunch, sandwiches, soup, cake and drinks. The sandwich was so fresh and really filling. I had the smoked salmon and cream cheese with a small side of salad, it was delicious.The cakes are always beautiful and tempting. Very popular but always get a seat.

Myself and my mother visited for lunch today 30/3/19

First class food a wide range of meals on the menu, nice very light and spotlessly clean eating area, no parking problems plenty of space, staff very helpful and plenty of room for any disabled persons, recommend their ice cream and their cakes out of this world

Called in after shopping we had a Cappuccino ,a pot of tea with plenty of extra water, & scones , they were fresh & tasty. Staff very pleasant & friendly.Very good value.

Situated within a shopping complex. Good place to get lunch either a full meal of a snack. Excellent place to drop in for coffee and cake.

Just finish hiking and find this restaurant nearby to have a quick lunch. A good surprise as for the food quality. Also really helpful if you have your dog with you as they allow pet.

An OK place if you need a break from shopping. The staff were very pleasant and efficient, but seemed to be under orders to maximise spending 'Chips with that? Large coffee for 10p extra?' sort of thing.

Counter staff helpful and pleasant. Food overpriced, cold, bland and unappetising.

A good sized restaurant for everyday food, with a separate area just for drinks, though that isn't always manned. Hot food is kept warm for a long time, the sprouts in water look past their best. Staff are fine as are the drinks and cakes. A handy place if you need a break from shopping at Peak Village.

Enjoyed a really tasty dinner on our visit to the "village" with friends. We all chose meals from the "specials" board and agreed that the food was good and reasonably priced. The restaurant was clean and tables were cleared by staff promptly.

Just popped in for lunch and was pleasantly surprised. A good choice of homecooked foods available at very reasonable prices and a nice friendly atmosphere. I had the turkey carvery which was certainly value for money, piping hot and not dried up even though under lamps.this was certainly due to they busy nature of the venue. I will certainly return here.

Visited for a quick lunch of chicken and salad sandwich and a beautiful jam and cream scone, very filling, delicious and fresh. Finished off with a steaming hot cup of tea. Tasty lunch and good value. Always friendly staff. Free parking and variety of shops to look around too.

Called for tea and a scone and discovered this little place with great food and lovely clientele. We had a dog with us and were welcomed into the conservatory area with no problems at all! The other visitors therein were great and the dog had a huge fuss made of him. Lovely place if you have your “best friend” with you.

Whilst visiting the Peak Shopping Village, we stopped off for a coffee & Cake at the surprisingly good Massarella Restaurant. Friendly staff, serving good coffee and gluten free cakes. Nice seating outside - well it was a rare sunny day in the peaks!!!

After a short shopping trip we dropped into this place for lunch and was pleasantly suprised. Nice cafeteria style food, freshly cooked and piping hot. Will call again.

On a family day out, food is never far from the top of the agenda. Whilst looking around the shopping village everyone was a little peckish, so we called here for a quick bite. Timing it just after the lunchtime rush and before the afternoon tea brigade meant we got a nice, clean table. Very happy staff and a good choice of food made ordering a breeze. Food was served quickly and was nice and tasty. Decent value for money too....

As regular visitors to the peak village shops we call into massarella’s fairly often. The food here is ok for lunches and/or light bites.

Stopped for coffee and a pastry first, the pastry was delicious. Later had sandwiches for lunch both were very well made and a free coffee refill from our morning visit. Excellent value. Lovely staff.

We have just been to look around and decided to call in for drink. I love banana milkshake. My partner fetched our drinks!! When the milkshake arrived the glass was hot!! It was like warm milk!! No sign of banana!! It also had a horrible after taste. He took it back and told them what was wrong. He brought me another not much better than the first!! Which I could not drink!! I gave up in the end. Several hours later I still have the nasty taste in my mouth!! Yuk. When we go again we will not being to you for drinks, we will be finding somewhere else as it was the worse milkshake I have ever had!! Thank goodness for mints!!

Had a really nice Lunch here, Lovely choice of hot and cold food, Friendly staff, and lovely and clean, Nice conservatory to sit in. Will definitely come again.

Called in today @ 2pm, for a coffee and a scone. Lots of free tables....but everyone of them, bar one, was piles with dirty crockery! Both inside and outside. What an awful place to eat. If their standards are so low, that they can't clear tables, then it makes you wonder what the state of the kitchen is.

So I went in with my family and I explained I’m diabetic so I can’t eat much I got told I could have the kids menu so I orderd off there only to be told that I wasn’t able to have a kids menu as I’m a adult now yes I understand that but I only have a 10 min gap before my body needs the food after my injection despite me anything this she just shrugged and said adult menu only or sandwich’s

Sat in conservatory clean but a good deep dust would be better staff were all young but chatty food / drink was very pricey but ok for a coffee break

Go here a lot as live close by..... staff are very friendly and welcoming.... 2 ladies always stand out.... the one with pink hair and the young girl with flower in her hair( who commented on my boots) really lovey and helpful.... great food aswell.... and beautiful deserts.

On our recent stay in The Peak District, we decided to visit The Peak Shopping Village in Rowsley.

Do like the cake selection and coffee ,Good selection of food available usual dishes with chips etc, very reasonable and very pleasant staff do go there often.

Quick visit to the shops but decided to have lunch. I had the pie of the day with chips,peas and gravy - huge portion and was delicious. Husband had pork chop with potatoes and veg which he thoroughly enjoyed. Coffee was also excellent. The staff were all friendly and helpful. The whole place was spotless and tables were cleared quickly. We will definitely return.

Just take advantage of the location of Massarella: if you have time you can have a quick browse of the Peak Village outlet.

Good all rounder for everyone. Excellent food excellent service.plenty of room to manoeuvre. Very clean and airy .

Después de una maravilla a las tiendas este es imprescindible para un tranquilo descanso agradable.

Tenía un pasear por el pueblo después de visitar la casa de subastas bamford y lo disfruté. Nos sentamos porque teníamos nuestro cavar con nosotros, pero el interior se ve limpio, acogedor y cómodo. Tomamos café y bollos y estaban deliciosos. El personal es acogedor y amable. Vale la pena una visita

Sólo había café y té, pero muy buena y caliente, nos sentamos afuera y fue muy tranquilo y relajado.

Fuimos para el almuerzo en la cafetería es increíblemente grande, dividido en tres grandes áreas. Estaba un poco oscuro en un día húmedo, pero el invernadero estaba lleno y por lo menos teníamos una buena mesa tranquila más en. Nuestra primera impresión fue que el lugar era absolutamente impecablemente limpias. El menú impreso era bastante variado, con alimentos y bebidas ordenados y pagado en la factura. El personal era encantador y trajo la comida a la mesa. El café era pronunciado a ser bueno. Los rollos eran profundos e inusuales Panini con un montón de abundante y vimos preparada y empaquetada en antes, así que no espere mucho hasta que eran pan tostado. Nos quedamos en charlar y no nos apresurado de ninguna manera. Para lo que es, un lugar donde tomarse algo contundente en un Outlet shopping, nos sorprendió gratamente.

Called in for lunch, had cheese and tomato quiche and chips. The chips were barely warm and the quiche had such a soggy bottom that I couldn't decide if the pastry was raw or not. It contained tomatoes cut into quarters instead of sliced and I had trouble tasting the cheese. Along with a regular coffee and costing nearly £10 hardly good value for money!!

We went for Lunch in February, although the sopping village was fairly empty, the cafe/restaurant was reasonably full. The cafe is split into two part, and the menu outside only seems to refer to the Cafe/snack bar part the Restaurant which we used was further in. On the day we went the Credit card machine wasn't working so we had to pay cash, fortunately we had enough, and were assured that this was only a temporary problem.Once we got to the restaurant there was a good selection of lunches, al reasonably prices as well as hot snacks, such as soup Toasted Sandwiches and Baked Potatoes. We had the Quiche, and Fish, both were reasonably priced , hot and the batter on the fish was lovely and crunchy. The place was clean and tidy, and the staff friendly.We would definately go again.

Very poor quality food , expensive and not very tasty . Drinks like dish washer . The whole outfit resembles food quality from an old school canteen but with restaurant high end pricing . Bizarre menu layout outside the building - no one really knows what to do when inside very chaotic and poorly structured . Very disappointed in the whole experience . Another best avoided place if I'm honest

Not clean, bad service, hardly any food available, not great. Needs a face lift!! Not sure if lunch is good.

I visited here today with my mother in law after a look round the shops, it was lunchtime and I asked for two afternoon teas- the lady replied 'I don't think we do them at this time'- I was a little forceful in my reply maybe don't have the sign up then. But she checked, said no problem and we enjoyed a lovely afternoon tea. Due to my initial stroppiness I really think they were very nice and polite, we often stop for a coffee in here and have never had a bad experience. Look forward to going again, nice team you have in there.

We all had jacket potatoes, which were really tasty. Not much other choice for vegetarians. Service was a cafeteria style.

Good wholesome foods that cater for all who like variety on their plate. Clean & very well presented.

Dropped in here for a cuppa after visiting the excellent Old Station Gallery in the otherwise uninspiring Peak Village retail development. With hindsight I wish we hadn't and had taken our thirst and appetite to Caudwell's Mill 400 yards along the road.Billing itself as a 'restaurant' does Massarella's no favours: it simply leads the customer to expect far more than the place delivers. It's a cafe. In a retail complex. And not a very good one at that.At 3.45pm on a Saturday afternoon, the choice of cakes was poor - I guess they'd sold most of them. My partner opted for a sultana scone to accompany her pot-for-one of Earl Grey but passed on the offer of a portion of jam, which was ambitiously priced at 75 pence extra. I couldn't see anything I fancied so settled for a cup of hot chocolate. The three items came to £5.95, which is mid-range for tea rooms in this tourist area (we're locals so we know).Service was lacklustre and there were several tables with uncleared crockery and food remnants despite the place not being busy.Carefully picking a cleared and wiped table, I tasted my hot chocolate: thin; bitter; gritty; seemingly made with a lot more water than milk. God knows how they managed to screw up something as simple as hot chocolate but they did. My partner's tea came in a small pot - really only one and a half cups - and her scone was on the firm/crumbly spectrum rather than light/fluffy, which suggested it might not have been baked that day.Add in the lack of atmosphere and the rather gloomy room, and frankly we couldn't get out fast enough. Not that there was much to detain us - no newspapers or mags to browse, which smacks of parsimony and a desire to get as many bums on seats through as quickly as possible.Massarella's is the only catering outlet in this retail complex so I'd guess their offering reflects a cynical milking of a captive market. Our advice: if you're visiting Peak Village and looking for a cuppa, just walk or drive around the corner to the characterful, slightly quirky and unfailingly delicious Caudwell's Mill cafe, which has atmosphere, character, lovely views and excellent home baking and cooking.

Each visit sees ever increasing prices and falling standards of food. It seems that this place is being dragged down by the poor selections of outlets in the village. Been coming here for years but now has very little to offer

We live locally and visit often. What ever has gone wrong? On last 2 visits jacket potato was "nuked" to death and today, the tuna sandwich didn't have hardly any tuna in it. Butter was thicker and a doorstep of cucumber....yuk! Off the radar now.....sorry Jake!!

We ordered afternoon tea for two costing £9.99 per person. The menu described finger sandwiches, a scone with jam and cream and a trio (per person) of dainty cakes/desserts. What we actually got (each) was: 3 square quarters of sandwiches, roughly cut with crusts, a scone already spread with jam and cream and one piece of cheesecake. One of which we couldn't identify and was completely tasteless and the other was coffee flavoured and held together with stiff clear plastic on both sides and which collapsed into a pool of mush when removed. Certainly not a trio, certainly not dainty and actually quite horrible. Not what I would call afternoon tea and terrible value for money.

Not too bad a place for a quick bite to eat and a drink. Personally I think it is a bit pricy for the standard, but OK otherwise. The place is always clean and tidy and the staff are particularly friendly.

Visited the Peak Village and called into Massarellas Restaurant for a coffee and a bite to eat. My mum and my daughter had coffee and cake which was on a £3.99 deal and I had coffee and a cheese scone. The only downside was the coffee was very strong, even though we asked for weaker coffees. Other then that, everything else was spot on.

We often call in to this restaurant while shopping at the Peak Village. Sometimes just for a relaxing coffee and sometimes for lunch. Never been disappointed. Lovely staff, always friendly no matter how busy they are you get service with a smile. Great selectiion of sandwiches and hot meals. Wonderful yummy cakes and great tasting coffee. Sometimes have to wait at busy times but that has to be a good sign of it's popularity. The seating is mixed, there's a choice of inside the main restaurant, the conservatory or outside. All are delightful.

Serves it's purpose, only went in for a drink to get out of the rain but staff are friendly and the drink/snacks were reasonably priced.Place is clean and we were allowed to take dogs in as long as we sat near the door. Plenty of seating and shelter outside too!

Very expensive for what it is & seems to have an identity crisis in whether it's a restaurant / cafe / coffee shop.

good range of dishes to suit all tastes. food was hot and fresh. staff were friendly and helpful, even carrying diners food trays to the tables

Went in for the first time and didn't know which till to go to or what was on offer, when ordering we ordered two slices of cake and two soft drinks that came to £10, wasn't told where anything was such as cutlery or napkins, and had to take back the cake as the strawberry was mouldy on top of one, this was changed but with no apology or customer service skills. Wouldn't go back, even though the cake was excellent in the end.

Not the best...it's ok but a bit like school dinners...not fresh...pretty expensive for what you got aswell

we went in yesterday14th June for lunch, we looked at the panninis, I chose a Puulled pork with cheese, my partner chose chicken and bacon, nicely presented, but on my first bite, found it was smothered in Barbecue sauce, I hate it, and I did not ask for it, I went back and checked the wrapper of the sandwich at the counter, there was no mention of this sauce just the words "Pulled pork and cheese"! My partners sandwich was smothered in Tomato sauce, not asked for, and not written on the wrapper, had we known, we would not have purchased, another waste of money and at £ 18 including two teas was not cheap !

we stopped by for lunch whilst shopping, and we both has delicious jacket potatoes with salad with fresh tea and coffee, which was delicious, unfortunately they spent ten minutes looking up whether or not my dietary requirements would be suitable for a pudding, I'd rather them have said no and left it at that

Couldn't order the food we wanted. It seems that this so called restaurant doesn't make food on the premises but brings it in. The sandwiches are prepacked and when they are gone there are no provisions to make any more. This should be reflected on the menu that they have limited supplies and it's first come first served. This should be called a cafe.