Masoom in Southend-on-Sea

Excellent meal this evening. Good service, food lovely, enjoyed Nawabi Chicken Dhandak. Excellent chapati too. Ample.

Food was really amazing.Service was excellent.

Lovely food good service , in a nice area Thorpe bay , we go often when visiting family there, good wine list would recommend

Favourite Indian restaurant by far. Always get a friendly welcome and food is excellent. Staff are cheerful and very efficient

We regularly enjoy wonderful meals at Masoom. Absolutely delicious Indian and Bangladeshi cuisine. Brilliant, friendly, welcoming and helpful staff make the experience even better. I highly recommend anyone to book their reservation. Nick

We eat at this restaurant regularly. The food is top class and very tasty every time. The surroundings are classy and the service is exemplary. They are even happy to accommodate my quirky order of an omelette on top of my madras! I can certainly recommend the Massoom to anybody who wants to try a new Indian restaurant.

Hey Guys , This is only ,amazing Indian food curry restaurant in this area , very delicious food, you need to tell to person when you give order how taste you want , service is wonderful, very polite people, and atmosphere of the restaurant is one of the beautiful one . Thank you guys for your hospitality to us in a local community 🥂 All the best

Always good food with large portions.. The best in the area… Highly recommend!!

Awful staff were rude and not very welcoming felt as though we wasn’t wanted there as many others have said.. very strange vibe! Got our orders wrong didn’t want to put it right just go elsewhere this place is an embarrassment to Indian food and restaurants in general

Visited here this evening for a dinner, food was not great. Repeated my order three times to the waiter and still managed to bring me out the wrong order, food is below average, wouldn’t be coming again. also staff don’t advise you they don’t have the specific item you want till food has arrived, had they told me they didn’t have it, would have ordered something different.

Food quality has gone down in recent months

Our fave indian, we are here at least twice a month

Haven't been in here for years. I have no idea why its been soo long the food tonight was very very good. Lamb tikka was melt in your mouth and so flavoursome and the bhuna I had was the best I've had. Will be back soon. Great work guys

A lovely Indian restaurant, tasty food, good service, good decor & atmosphere.

Good food tasty but not the most authentic

Normally the food is pretty good but the cost in my opinion is expensive but worse than this I feel like I’ve been fleeced. On a more than reasonable sized order, I also asked for Samozas which were approx £5+ and all you get is two tiny little bite size samozas so they give you very little indeed. As a matter of principle, i will never by from there again. I can only vote with my pocket and that is exactly what im doing!

If you’re looking for a traditional curry house with friendly staff, outstanding food and reasonable prices, this is it. Brilliant food with quick and attentive service. I love this restaurant.

We had a voucher for my wife's bday best mutton curry I have had since working in India was given advice by josh the barman regarding how to order very helpfull great service would reccomend

Always expectional, food is absolutelyamazing, service is always great and friendly yet professional, hygiene is great and beautiful restaurant.

Lovely food. Really enjoyed it, although the papadums were cooked too dark so were a bit bitter. But everything else was great. There was one younger guy who came across as friendly, however, all the other staff in the restaurant seemed to be either resentful about having to be there or they weren't happy about us being there. It's a simple concept, you have a restaurant and hope that customers will come in and order your food... why then behave in a hostile manner towards them? If they are made to feel unwelcome they will not return. This will mean you lose money. There are plenty of alternatives. Something about this place is not quite right. I have no idea why a business would have this approach. Anyway, we will not be returning.

Very nice food, really enjoyed our evening

Been going here for many years…. The absolute best in Thorpe Bay Area! Great staff and fabulous food what more could you want 🙂

Good food, excellent service,nice atmosphere.

We usually go to either Cafe Masala, almost opposite, or The Khan tandoori in Shoebury but we decided to try the Masoom on this occasion. First impressions were very good on entering the restaurant. It looked clean and we were greeted nicely and shown to a table. We ordered our drinks and food and both arrived very quickly. We all started eating but sadly all the had the same impression. The food was ok but not as nice as the our normal two restaurants. The bombay potatoes were very greasy too. To cut a long story short, we ate our meals and asked for the bill. How Much !!!! £115.72 for 4 people with the same dishes we normally have in the other restaurants which come to around £85 - £90 in total. The big question. Will we return ? Certainly NOT.

Food starters frozen mass produced items served without any imagination. Main courses bland bland bland rice potions really small. Service seems as if the staff are bored and not really interested in anything to do with serving.

My favourite place to eat, always has been since it opened, the only complaint and it is a very small one in these difficult times the chicken tikka pieces were smaller than they used to be but still delicious.

Arrived 8.30 waiter was off from start Rushed our order starter and main almost on top of each other Food was not hot chicken tasted weird Wasn’t asked if we were okay with food or asked if we needed any more drinks Whilst we were still at table dummy rude waiter took off the table cloth and brought us the bill without ask even asking for it Start to finish of a birthday meal 1hr 30 Definitely won’t be going back And over priced

The food is full of flavour, rich yet light. Each dish had its own distinct taste. Delicious. Staff friendly and polite. Smart interior. Great place.

We went for an evening out and thoroughly enjoyed our time at this restaurant. The starters weren’t amazing but the main dishes were much better. Prices are reasonable and the service was good. In saying that I want to make it clear that the food was still very good but certainly not a 10/10. Some dishes were much better than others. I like the large tables and I like the fluency of the service. We didn’t feel rushed and every meal was served at the right interval. I also like the privacy and the glass enclosures separating the tables. I had the lamb Vindaloo and I will give full marks for the spice levels 🌶️🌶️🌶️🌶️🌶️. Nice and hot 🥵 as it should be. The waiter was friendly, patient and engaging. He made recommendations to assist with the order. I definitely would recommend this restaurant and in my views this is one of the best Indian restaurants in the area. There is no reason to give these guys a score less than the five ✨ ✨.

Went with daughter and granddaughter and telephoned in advance. Although the staff were coming to the end of their afternoon service, they still welcomed us. We had delicious food, excellent service and pristine surroundings. All the food was hot, tasty and we were not made to feel rushed. They went about their duties until we had finished our meal and the granddaughter was presented with chocolates and a small . gift. We've not been here for a while as its not local to us, but we will definitely be making this trip again as it was a good reminder on what we had been missing.

Lovely restaurant and the tastiest food Indian ever.

They include a tip and dont tell you.That's classless in my book,the food was just okay...just.

Nice food, reasonable prices, friendly staff

Every visit is spectacular! The staff are so friendly and the food is always excellent! When you visit this lovely restaurant you will definitely be very well looked after! Very well worth a visit!

I cant fault Masoom's food.. great quality and good prices.. if you eat in, it's what you'd expect of an Indian restaurant.. muted lighting and alcoved tables affording a feeling of privacy... it's certainly my Indian takeaway of choice in Southend.

Service was good and the food was nice. A pint of Kingfisher was £5, chicken korma £8.75, plain nan £2.95, lemon rice £3.95 and an ice cream dessert £4.25. My only complaint is that a tip was automatically added to the bill. I find this practice to be rude; the decision to give a tip (and how much to give) should be entirely up to the guest. I suspect they do this knowing that most people are too embarrassed to ask for it to be removed, or hope that people don't notice.

Tried many Indian restaurants in Essex, but none beat the Masoom

Food was 10/10 and service was excellent 5 stars

Best Indian to have a takeaway from in the area, also amazing place to eat in.

Can't beat the food or the service .

Love this restaurant. Best Indian restaurant. The food is of a top quality and very good service. Only critism the staff can look a bit serious at times.

My wife and I have eaten at this restaurant many times and had numerous takeaways, the quality of the food is excellent and the service provided with takeaways ..normally delivered is also excellent. The staff, many of whom have worked at the restaurant for many years are always helpful, friendly and accommodating especially for my wife who is vegetarian and likes to go a little off menu.

Delicious food and good variety Excellent service and friendly staff Clean Beautiful atmosphere We have been many times Abd never disappointed Strongly recommend this resturant

4 of us ( old school buddies) met up for dinner last night and I have to say the food was quite excellent the best curry I have had for some time, service was perfect, nobody in your face all night and I will be taking my wife here soon, highly recommend this restaurant.

This is our favourite sit down "curry" restaurant in Southend but too far away for a take-away delivery. The atmosphere is always warm and friendly and bookings are essential for weekends as they get busy. The food is always good and my wife who "doesn't like spicy food" can always find something she likes. My favourite is Shami Kebab followed by Chicken Tikka Dhansak with mushroom pilau and Garlic Naan washed down with a large Cobra or Kingfisher Beer.

A quick last minute meal here last night. We didn’t have a booking but they did squeeze us in. We definitely ordered far too much food ha ha. Great tasty food, and service. Thank you Sarah

Four of us went for dinner at Masoom. The service was very good and the waiters are so friendly. The food was excellent. So tasty and loads of it! It was a Wednesday night and the restaurant was over half full which was good to see. Will definitely return soon.

Absolutely lovely evening great food great service

The food here is good and although I realise it's Thorpe Bay, that is no need for their high prices, which I think are 15-20% over the top.

Best Indian this side of Bombay

Food here is absolutely delicious. The restaurant has a lovely atmosphere and you feel comfortable and still Privately spaced. Almost always the staff are so firmly and quite funny as well. One waiter was a little less attentive and literally just plonked a wine bottle on the table and walked off, but a different waiter was on it straight away and was over opening it and getting a cooler. We will be back, as we do love it here. Thank you

The food was so very very nice…the service was excellent…kind and patient staff who were friendly and helpful…and u for a laugh! Wouldn’t go any where else for a special treat!! Thanks to all there!

Shared a great tasty meal with family. Very attentive service, a lovely evening.

me and my boyfriend toby gower and my other boyfriend evan beach tried to play with each other but got kicked out because evan was beeing too loud all together good place people and food

Splendid decoration and food chef thanks for the biryani and delicious chicken.Highly recommend this place masoom restaurant is the best in town.

Visited this restaurant a few times in the past and it has always been really nice, I must say that the food was great but we got their at about 19.45 for a 20.00 hrs booking had a drink and ordered our meal which was very nice, the restaurant had a few people in there but by the time we had finished which was about 21.00 we had a coffee and we got the impression they could not wait to get us out and didn't seem to happy when I asked for another coffee also kept coming over and trying to take our glasses even though we still had drinks in them.sorry but for what we had the bill was just shy of £120 was not cheap but I don't expect to get the feeling of being ushered out the door sorry but will not be returning soon shame its a lovely place. Ps need to change your attitude guys☹

Marvellous food as usual! You always get fabulous food at this restaurant, I can’t rate it higher! I will be back again next week!

Fantastic, lovely dinner our food was as good as always. Will be going back soon

Just had a lovely curry with family prior to settling down and watching England win the Euros (hopefully)! Food was amazing, service impeccable, all the staff were so attentive and patient with the kids on their own table, and I even got to keep the lovely glass pot which my dessert came in! Must admit, never had a dessert post curry before, was delicious! Thanks all at the Masoom for a great evening!

I'm writing this because my daughter didn't want to cause any issues. She said that the food was very nice but the service was appalling!...the waiter was rude, unknowledgable about the menu and didn't even know what Bombay potatoes were.....I have to say, on a personal level, I've been to this restaurant and have had a similar experience....if the service was as good as the food I'd be giving 5 stars!...disappointing!

Best Indian I tried down this end of Essex. Great flavours

The food is very delicious.The service is the best, all the staff are nice. I've been here so many years I have never found a restaurant as good as this in Southend.This is the top class restaurant.The atmosphere is so good.

Fantastic food, eaten both in the restaurant and as a take away many times. Moved to Southend from London 3 years ago and this is the best curry you will find locally.

Food okish nothing special, we had a youngish waiter serving us, he was extremely rude, threw everything on the table, stood over us part of the time and made us feel very uncomfortable, really felt he was trying to get rid of us, having been...

Lovely food, even accomandated for vegan food but the service was terrible and unfriendly. No smiles or checking if everything was OK. Just blank faces from people who obviously didn't want to work there!

Avoid this restaurant, the staff don’t want you there and they make it very obvious. I wouldn’t give them the time of day because they don’t deserve anyone’s custom. Just read other people’s reviews for details.

Its interesting reading the contrast between 5 star and 1 star reviews. Its like its a different restaurant!! Ours was a mediocre experience. Food good. But the service!?? The theme of being rushed along, by less than interested staff was very evident. At no point...

Never had a bad meal from Masoom. Easy to order on line and delivery has always arrived within the promised time. We are always impressed with whichever meals we order

Easily the best curry house in the area, we've never been disappointed with the quality of the food or service. I have to say I'm very surprised at some of the bad comments on here, we've never had an issue with the place.

Avoid this place if you don’t want to get angry as hell while your eating the waiters are barely alive and don’t care , very strange , waste of money ,

Excellent customer service, specially the person Onik who was such a gentlemen and took care of us the whole evening. Food was amazing better than what I expected. My husband normally is very picky about restaurant but yesterday I was very shocked that my husband has no complaints and he left with a very big corona elbow shake . Shajna

Come along if you fancy experiencing the least tentative service you could imagine. All the waiters treat you as if you’re asking them to sign over the deed to their house, it’s extremely uncomfortable. The waiters have zero interest in serving you and flat out ignore you when asking for extra drinks etc. When we were served our food the waiter rudely went round the table, almost shouting, demanding to know what we had, when one of our party didn’t answer quick enough he demanded answers from someone else. This is some of the rudest service I’ve ever experienced and I shall never visit again. Utterly ridiculous!

Come along if you fancy experiencing the least tentative service you could imagine. All the waiters treat you as if you’re asking them to sign over the deed to their house, it’s extremely uncomfortable. The waiters have zero interest in serving you and flat out...

Nice food,Nice people,Nice surroundings.

Came to the Masoom for dinner for our first meal out post lockdown. I couldn’t fault the food, everything we ordered was delicious. To be honest though, we felt rushed. We had barely finished eating poppadoms when we were asked if we were ready for...

We collected our takeaway on the 2nd May. The chicken as you can see was raw. I rung to complain and there was no issue, alternative food was offered but I declined on the basis of taking up a free meal at a later date,...

Always get our take aways from here and also eat in the restaurant and have done for a few years The atmosphere is good the staff are very friendly always smiling even to people that think they have something to moan about the food is...

Super consistent, tasty and great service. My favourite Indian restaurant ever delivered another excellent meal this evening

Took my wife there for her birthday. Excellent food and service. Couldn't fault it.

Rude staff who can’t wait to get you out and average food. From the minute we walked in they were in a hurry to get us us, clearly in a hurry to get home. It wasn’t late booking, 8.30, but were continually having menu shoved...

We had hardly got our coats off when we were pounced on for our drinks order. The menus were literally dropped on the table and when the drinks arrived (quite quickly) we were asked if we were ready to order yet. My friend and I...

We visited recently on a Friday, early evening without booking, we managed to get a table ok, the waiter was very helpful when ordering drinks as I asked whether the house rose wine was sweet or dry and he let me try it to decide....

The food was awful and no taste to it. Will not be visiting again.

Went to eat. The waiter was very rude. The food was awful. They call it Indian. It’s “NOT” an authentic Indian restaurant. Service and food both were really bad. Will never go back here.

Lovely food, attentive service thank you for your great service.

Traditional decor with very tasty food

Always great food, atmosphere and welcome...perfect birthday and catch up with old neighbours.

The staff are not genuinely friendly and a couple are plain rude - obviously they are in the wrong job! The food is usually fair but not always hot. The bill always has the mains courses 50p more than stated on the menu and soft drinks are a rip off.

We have been coming here for a while now, however it seems to be getting pretty expensive now. Difficult to get away with a bill of less than £50 unless you skip starters or want to share rice and side orders etc etc. I wanted to keep the bill down because my daughter was taking me as a treat. With that in mind I had 2 large soda waters and Lime. When the bill arrived we had been charged £10. Total rip off. Won’t be rushing back there in a hurry.

Frequently visit this restaurant for birthdays etc. The food has always been good. It always looks clean and fresh and prices are fair

Excellent food as always. Very attentive and friendly staff .

Food is always fresh & tasty, thanks guys

We come here often as the food is always good but not again as when your out on a Friday night with friends you don't want to feel like a inconvenience & rushed out the door sorry the staff have let this place down just rude we will be across the road from now on in a more friendly Indian restaurant

Used to be a favourite of ours but seems to have gone down hill for take aways recently. Tonight's dal was so heavily watered down it was like a tasteless broth. Sadly won't be supporting anymore, I expect far better for those prices.

Only went here as the much superior restaurant in Cafe Masala was full and was left very disappointed. Food was below average (bar naan bread) and service was terrible.Walked in an not offered popadoms for a long time, following that the whole order was taken, “cooked” and received in 10 minutes. It was served while still having popadoms on the table. The curry was tasteless to the point we didn’t bother finishing one of the curries. Once finished (note during the meal not one opportunity was given to say anything) we stated our opinion regarding the food, which the waiter rudely argued back with us and then walked off. He came back to point out 3 others had eaten the food and not said anything, which is a terrible response. Following this we quickly rushed out, receiving the bill etc which was offered with a 10% discount but with a terrible attitude when stating this. Will never return and will ensure to book the mighty Cafe Masala in the future so I am not left in this below average restaurant.

Very good place, very good stuff, the food was excellent. I will visit again. We went there for Valentine's Day and for my birthday the restaurant was beautiful arrange with pink big balloons with nice music. It was very romantic and very professional. Thank you.

We were desperately seeking a decent Indian restaurant and were not disappointed. Thoroughly enjoyed our meal. Excellent service

My partner and I have always enjoyed are numerous visits here and will continue to dine at Masoom whenever we wish to eat out.

This is a fantastic restaurant in a lovely location. Easy parking outside. The food is excellent every time! I recommend the Shahi King Prawn 🦐 Wow 😮 it’s delicious 😋I look forward to my next visit 👍🏻👍🏻👍🏻

We live locally but hadn’t been to Masoom for a while. We went early on New Years Eve - what a delight. Couldn’t fault it. Smiling, welcoming staff and excellent food. Will definitely be back soon.