Masala newport in Telford and Wrekin

I visited here with 6 friends for birthday celebrations. It doesn’t look that great inside, very basic and not very welcoming decor, it could definitely do with an upgrade. But I found the food to be very good. The place does not sell alcohol, but you are welcome to bring your own. The onion bhajis were lovely and the paneer bhuna that I ordered was also delicious. Every single person there enjoyed their meal and I found the price reasonable. The staff were friendly enough and I would definitely visit again.

Had a takeaway for the first time... what a mistake...it was probably the worst meal I've had for ages. The northern Indian garlic chilli chicken was harsh (the spice's hadn't been fried off) Although I suspect that they have never seen fresh spices as I've seen better results from a jar of pataks. If you want poor curry Go to Asda it's marginally better and half the price...real curry lovers.,steer clear!!!

Went to meet our daughter here tonight as she’s in uni nearby and we’ll def be going back we all had starter and main the food was spot on everything was cooked perfect and really tasty the staff were spot on really friendly and happy to help and the place is decorated really nicely can’t wait to go back 😁

Usually always order a takeaway but dined in for the first time. Such a great experience with attention to detail and fresh food. Chicken breast just fell apart, fresh chutneys and onions. Thanks for being so accommodating.

Had an amazing evening for a family birthday - food was delicious, service was spot-on, nothing was too much trouble, would highly recommend. Thank you to all the staff for making the evening such a special one.

A fabulous meal. It has changed management but the food is still wonderful and service is faultless. My husband had the managers recommendation and loved it.

A work supper for a leaving colleague. Very good wide and varied menu. Very efficient service. Nothing too difficult. Food tasty but nothing particularly outstanding. Just a good decent curry. They are not licensed, so remember to take your own drink.

Visited mid week with a group of friends. First impression friendly welcoming staff but on arriving the restaurant was cold, although they did offer to put the heating on. Food was good & tasty, everyone enjoyed their food & the service was friendly but a little confusing at times, knowing which dish was which. A few mix ups when bringing out the dishes, but it was soon rectified. One meal did take a while to come out. You can bring your own alcoholic drinks & soft drinks can be bought here. Worth a visit.

Spur of the moment decision to call in for a curry. Staff were welcoming. The mixed grill and chicken tikka saagwala were delicious. Staff Big Mac and Ray were delightful, nothing was too much trouble and so friendly. There's an off-licence across the road open until 10pm, remember to take a bottle as no licence for alcohol. Excellent, will be returning.

Stunning service , even better food, excellent atmosphere, attentive service with everything cooked to perfection!

Lovely food and really friendly welcoming waiter (Mac ) great that you can take your own alcoholic drinks

Two hours after ordering our takeaway, it was finally delivered. Usually I’d pick up but I thought we would try delivery… never again. An email stated that it had left the restaurant at 19.15, we received the delivery (after two phone calls) at 20.55. Absolutely shocking service. Can’t believed we paid and waited. We should have stuck to our original thoughts and gone for pizza, it would have been quicker and warmer! And cheaper.

The most bland chicken tikka massala I've ever had. The tastiest thing on my order was the poppadoms. Even the peshawari nann was tasteless. Mint sauce was bland too. Won't be ordering from there again.

We usually order a takeaway through just eat. tonight we waited 2 hours for our food, and we were greeted by an extremely rude driver who said he was waiting at the top of the road for 20 minutes with no attempt to find our house. the manager of the restaurant was extremely rude and borderline shouting at us down the phone when we requested money back. Our food was cold and we had to reheat when it arrived. We used to recommend this restaurant to neighbours etc., but won’t be doing this again!

Really sad to make this review as we have eaten in this restaurant a few times and my family members eat here a lot! Tonight we ordered a take away for delivery at 6pm, told will be with us 35-60mins after 90 mins I called the restaurant to see where the order was to be asked numerous times did I call or order through a take away app, then asked at least 10 times for my address they couldn’t find my order even though I told them that they had taken the money from the bank, spoke to a manager no idea either! Finally got through to the owner who said he was sorry but the customer service was shocking! Told that the order would be with us within 20 mins, 25 mins later still no order so called again asked to speak to the owner, he’s no longer available (surprise surprise) again asked for the address and how we ordered 3 times! Finally they called the delivery driver as I asked them to whilst I was still on the phone, to be told it would be with us within 10 mins! Was still at least 15 mins later. The poor delivery driver was as annoyed as me! The food was ok, no where near as nice as normal. I think the customer service well lack of made me not like the food! Very disappointed, not sure whether I will return as a customer in the restaurant or as a takeaway! Customer service needs to be addressed quickly!!!!

Still waiting. Almost 2 hours late with delivery. Completely ruined our family weekend. Staff unhelpful when I called to ask for updates.

A group of us came here last night for our Xmas meal. First class service (thank you to Dil and Ahmed (I only got their names) The food was lovely. Pleasant atmosphere and lovely decor. Very reasonably priced. We took in our own alcohol (not sure if it will be licensed in the future)...so a cheap night for me! Oh, ..and the toilets were spotless (so important I think)!

Since the ownership and the management changed the food, the place and the service are extremely good, we are happy to have a dinner there and currently this is our favourite restaurant in Newport.

Had very pleasant meal - nice selection of food. & good service. Parking at rear of restaurant was very easy & useful.

This restaurant is now under new ownership and called 'The Basmati'. I've usually got my take-away meals from others in the high street. Under a recommendation from a mate I decided to give it a go. I have had 3 meals for these guys now and all have been outstanding, their signature dish twice and a chicken balti type thingy. You should give these guys a go, plenty of food, excellent value and most importantly, well tasty too. I will be back.

Had a fantastic meal here tonight food was lovely one of my favourite places to eat now. Definitely be going back here

As above title, so any bad reviews should be disregarded for now. My wife and have been in search of a good curry locally, since we moved back to the area 4 years ago, and at last the search is over..... the staff are friendly and helpful but the food is fantastic, not lots of sauce covering dry meat this more like gastro curry but not as pretentious if you love great flavours rather than slop on a plate then this should not be missed, anther great idea the have is you can have two small mains rather than one large one for the same price which, for someone who can't make there mind up is a great idea I had a lamb dish and a chicken dish. Just go you will not be disappointed also with it being BYO booze you save a fortune on the bill.

We had a wonderful excellent takeaway from Massala and Jan the manager was absolutely fantastic he couldn’t do enough to guide and understand what type of curry we like the Tandoori King Prawn masala dish is out of this world huge prawns and so many compared to other restaurants yes it’s one of the most expensive dishes but my Gosh it’s so worth the monies we also had there speciality dish (apologies can’t remember the name) but it was a curry with Chicken on the bone Tikka it was brilliant I will definitely go to the restaurant again as it was truly fab nothing was too much trouble we’ve asked for a staff lamb on bone curry which is not on the menu you need to order it a day in advance but can’t wait its tomo

Amazing quality food with polite staff! Props to the chefs, the curries are amazing. Chicken korma is my favourite, red hot when I order and always give me extra poppadum's and dips for free! I follow a gluten free diet and never have a bad...

Couldn’t fault the food! Didn’t receive our entire though- missing one rice

Great food, delivered really quickly and was hot!

Lovely food nice amount and quick service

Lovely food and fabulous service

Just eat sent text saying food was ready half a hour before I booked it for collection . Then when we got there had to wait for food as something went wrong with order and they had to cook it again but they did apologise but not that good service this time.

Nann bread was cold, rice was a bit oily. Not as good as it use to be

We order for 1910 and the food turned up at 1720

Easy to book and arrived on time. Very tasty and hot. Thank you Masala 👍

I understand that COVID can extend delivery times but 2 and a half hours for a very average curry and chips. We were told the driver had just left to deliver it and would be a few minutes. 40 minutes later and it arrives.

The best quality food and always amazing service!

I'm not one for complaining and going to this much effort but the service I received from masala was very very disappointing. Food was late by 45mins, food was delivered cold finally to top it all off we found a hair in the food. I...

Cold, stale, late and horrible. Disappointed because it’s usually better

great food as always, just a little late this time. But tbf it was a Friday night.

Food arrived cold and 20 minutes late. Not impressed. Overall taste (once reheated) was good.

I had to give them a ring to chase it up

Samosas were very disappointing and the waiting time as this was ordered for 2025 And arrived at 2115

Really did not enjoy our food. The bhajis were rock solid and chicken was dry. Really disappointed sadly.

Good food but over 30 mins late and then on checking order some items were incorrect. This is the third time they have got the order wrong and when calling them to sort apparently it’s because they’re busy.

Wrong order and the chicken on tandoori mixed grill was green

Not very good service at all this time, firstly I ordered on just eat like I always do it was 17.10 went through perfectly fine and 10 minutes after received an email to say the order was unsuccessful and I will revive a refund shortly your order has been cancelled, which I rang the restaurant and the man that works there wasn’t even interested and just said it’s because we don’t open until 17.15 I have never had any issues with ordering early until this evening! And secondly we’ve ordered from masala quite a few times now and it’s normally hot however this time it was warm and the poppadoms were stale! Overall disappointing with the service as we’ve spent quite a lot on ordering from this restaurant as well! Not a very happy customer at all!

Great food, very friendly delivery driver. Only thing is I didn’t receive the drink I ordered.

Best Balti Chicken Saag so far locally!

Highly recommend. Great food. Great service.

Luke warm food,.long delivery time (although quicker than predicted), not as good as other local takeaways.

Didn't mind being slightly late and food was excellent as always. Only issue was the vegetable curry wasn't delivered with the biryani. ☹️

Seekh Kebab was dry, chicken tikka great, lamb rogan Josh was tasty but lacked a little spice heat, naans were good. Nice surprise when we also received 2 poppadoms and an onion salad. Would give Masala another go...

We always order from masala, Food was hot and very tasty.

We have been visiting this restaurant since it opened a number of years ago. The staff are vey friendly and welcoming and the cuisine is exceptional. For example the, lamb in the dishes is always particularly tender, which cannot be said of all Indian restaurants....

Excellent service and can’t fault the food 👍

First time ordering on just eat, easy to order Shame the deliver took so long, perhaps next time they find it easier!

Always our go to curry house which has now achieved a 5* rating

Really good food, delivered early.

Items missing and cold won't be a returning customer

Lovely food, on time, definetly keep ordering

Great tasting food, very accurate with delivery time, will defo order again!

Great food, good value and fast delivery

Always a great meal from masala. Best curry house in Newport. Will always be our no.1

Very dissatisfied! Extremely bland and tasteless. 30 quid in the bin

Food was bland mushroom rice had no flavour and the chicken in the curry was dry as a boot far better food out there

Absolutely not good korma to sweet chips soggy rice no flavour

Me and my friends visited after hearing good things about the place . We had a great time delicious food , friendly and professional waiters and a great atmosphere 10/10.

Me and my family visited masala on a recommendation, from the moment we pulled up the building gave off a nice vibe, on entering we were seated and met with excellent service from front of house. We were all extremely satisfied with the food and...

Visited this place for a family meal and was not disappointed. It was great! It had a fabulous atmosphere and finger licking food! Great place to go it comes highly recommended if you want a great time with great food for reasonable price.

Been eating here since we moved to Newport 4 years ago. Food and decor has declined during this time so our visits have become less regular. Decided to give it another go tonight. Had a take away which was delivered in good time, however the...

We were put on a table that was seemingly out of sight of the waiting staff and had to wait ages for our drinks. Our food was served in a weird way - I had a prawn balti which didn't even come in a balti...

This is our favourite Indian restaurant. I never have an allergic reaction with their Food , so this is where we eat. Both myself and hubby , suffer with allergies ,and Not being ill after youve eaten is a bonus.

A group of us had gone to this restaurant based on rave reviews from people in conversation and booked a table for a leaving party. We arrived and were sat down the place wasn't busy at all. It took nearly 30 minutes for us to...

The food is reasonably priced and tastes nice. The decor lets the place down though as it is quite run down and tables are packed in. Fast and friendly service. BYOB!!

Restaurant looked great from the outside...ordered a lamb pasanda and Naan bread. It was so sweet it was inedible...a gloopie sauce, six small pieces of lamb and you could taste nothing other than sugar. When I politely told this to the young man at the...

Had better had worse. After a couple of disappointing meals a couple of years ago we stopped using this restaurant but decided to give it another go. Had tandoori mixed grill - it was ok but nothing particularly special; saag bhaji was good; ordered fried...

Looks nice from the outside so we thought we,d give a try, read the reviews but wanted to found out for ourselves, small place nice enough inside, service was excellent really nice chap serving us but sadly the food wasnt up to scratch reasonable portion...

We were recommended Masala from another family member. We booked for a table at 7pm. Very nicely decorated. Food was absolutely fantastic! The only minor fault was that it was too hot (temperature) as I wanted to scoff it down straight away and kept burning...

Absolutely fantastic couldn't fault the meal or the service. Will definitely visit next time I'm in the area

Our meal was really quite good from beginning to end. Everything looked fabulous but the tastebuds were not in harmony with my eyes. The food was fine, but not the finest, the prices suggested that they would be!

Good quality, choice and value. Service very good. My son's favourite Indian restaurant too. Great for all occasions.

We order from here every Friday. The foods always delicious and warm, orders always correct - sometimes can take a while to turn up but we are 4 miles or so away. Makes a nice change!

Food ordered for 8pm as we were out, food arrived at 7:30pm, so had to re schedule, then food arrived at 8:45pm and our rice wasn’t even in the order. Then wasn’t going to refund us as we had eaten a poppadom as we were...

Food good again. Seated quickly. Service good. Will be likely to visit again when in Newport. Parking area at the bass center of restaurant could do with a little tlc, otherwise a good visit.

Went here with a group of girls from work, what a bad choice it was. The service was slow and the food very poor quality.

We’ve just moved to Newport and obviously wanted to find a curry house! The delivery chap couldn’t be more helpful when delivering the food... the food turned up early once and I hadn’t popped out to get the cash - no bother - he went left the food for us and said “I’ll come back later for the money” - how decent is that?! We’ve dined in once, too, and it’s brill. Just remember to bring your own booze! P.s. Madhu mint Masala is the one to have!

I can’t rave enough about the food here! I’ve been to the Masala three times now, in the past couple of months and the food has been so consistent in its beautiful taste/flavours. The restaurant has a lovely and welcoming atmosphere... all of the people...

Having booked for five, we turned up (dead on time...) to be greeted with surprise - clearly no idea we were coming and we were then shown to an upstairs room with little in the way of heating. Poppadums were soft, offered with onions of...

Arrived with group of five friends and were welcomed with a warm arrival by the wonderful Ron who helped u feel right at home. The menu was reasonably priced and the food excellent we All had a varied meal and all were just as good...

Incorrect food delivered and appalling attitude and customer service when trying to resolve. Manager didn’t care and then tried to avoid refunding as we had eaten some popadoms and 1 starter before finding that our main meals were dreadful

The food was of good quality and good size portions. Excellent customer service, as we hadn't booked a table and and the staff explained that a party would be leaving in 15 minutes so explained we would be back in 30 minutes and table was...

Great food, good prices! The portion sizes are great too.

Food arrived on time and hot. Everything was eaten with no complaints from fussy kids. Will order again.

Brilliant food, brilliant service!

Faster than was predicted. Very fresh and tasted amazing. Would defo use again

Great curry! Arrived at the exact time I asked for! Definitely order again

Overall fairly good, but some parts were not great and so would not order from here again. - Onion bhajis were old, cold and rubbery. - Naan, rice, poppadoms were good. - Bhuna was bland and tasteless. - Rogan josh was creamy but also quite bland. - Chilli Masala was very good - Mattar Paneer was also very tasty. - None of the food was particularly hot when it arrived.

Excellent service food was piping hot and delicious as always.

What a find - a proper balti house. They have no drinks licence so take your own if needed. Poppadoms and pickles to start, then for mains I had chicken tikka balti with extra garlic, chilli and coriander - the wife had a chicken balti,...

Moving to the area we found it tough to find a great consistent Indian takeaway. This is definitely the one. Every time we eat from here we are impressed. Very tasty food and great prices. What more could you ask for?

Always lovely friendly staff and the food is just so perfect I could eat here everyday and never get bored of it well done Masala

A repeat visit to Masala. Again a good standard of food. Pickles and poppadums to start - good hot lime and chilli pickles. Mains were naga chilli chicken, king prawns and lamb. Naga chicken very good. The others weren't as spicy as we like. I...