Masala Grill in Havering

Me and 2 girlfriends have been here twice and both times it was dreadful service. You have an older guy whose face is as miserable as the food. A younger guy working there seemed embarrassed 😳... we thought the first time was a bad experience but second time was worse. Food was mediocre and not cheap. The older waiter was rude, blunt and was rushing us out. He hardly gave us a moment to look at the menu, when we were given the bill he stood with the machine waiting for payment. We wasn't offered dessert or a menu, we were given water and drinks quickly but there was hardly anyone else there which should have been a sign. This was on a Friday night so surprised it wasn't busier, but maybe the atmosphere in the restaurant is why .... we won't be coming back for sure.

Masala Grill was recommended by friends so visited for dinner with my partner, but really wish we hadn't. The service was awful - the waiter just pointed at a table, laid the cutlery & handed us menus without even saying a word. The food was just really disppointing. The mushroom rice was crunchy, as if it had been cooked earlier & left out. The sag aloo was completely without flavour and really dry. Chicken dhansak is my favorite curry, but this one was overly spicy & lacking the lentil texture & taste you'd expect. My partner"s masala was fine, but his keema nan was soggy and undercooked, while my garlic nan was burnt. The bill was brought up with no hot towels but with after eights where the dark chocolate had turned white.

Masala Grill was recommended by friends so visited for dinner with my partner, but really wish we hadn't. The service was awful - the waiter just pointed at a table, laid the cutlery & handed us menus without even saying a word. The food was just really disppointing. The mushroom rice was crunchy, as if it had been cooked earlier & left out. The sag aloo was completely without flavour and really dry. Chicken dhansak is my favorite curry, but this one was overly spicy & lacking the lentil texture & taste you'd expect. My partner"s masala was fine, but his keema nan was soggy and undercooked, while my garlic nan was burnt. The bill was brought up with no hot towels but with after eights where the dark chocolate had turned white.

Very tasty, delicious meal, will be ordering again.

Delivery grave or in a mes with continer

This is a family run restaurant. It’s been going for a long long time. . When we lived in Upminster we were frequent visitors and on a return visit we were excited to go back after 7 years. The food was as excellent as it always had been. One of our party was vegetarian and instead of being an after thought on the menu she was told everything came as a vegetarian option. I had forgotten how great they are on vegetable dishes, everything tastes and is recognisable as what it is. I love this consistently great restaurant. I would say we had visited 100 times before moving away and never had a bad meal. Delighted to return and find it hasn’t changed. I’ve literally been dreaming about the meal we had.

Great restaurant with authentic Indian food. Staff very attentive. They have never failed to impress each time we visit.

First time ordering from here. Good prices, tasty food and good portion sizes!

Family meal out and everyone loved it. Good was cooked really well. Just the right amount of heat in the dansak. Drinks very reasonably priced. And with the tastecard it is a real bargain. Place was packed so they are doing something right!

Not as nice as normal, very oily for some reason

Other than the bombay potatoes everything else was excellent! 👌 came very quickly. 4.8-5 stars 🌟 very good

Great selection of dishes amazing food. Great staff

Had the most incredible meal last night. We were a table of 6 and every single dish was absolutely gorgeous! My favourites were the chana masala, pakora, banjo’s, tandori chicken. We also had butter chicken, korma, Bhuna, murg masala garlic naan and more. Everything was delicious

Always great food and good service 👌🏻

My brothers, my dad and I visited this curry house in December. Having tried the majority of the curry houses in Upminster and slowly making our way through the remainders, we visited Masala Grill and we wished we never bothered. Not all curry houses are the same, some being better than others, but at the very least you expect to have had a meal and an experience of going out to a restaurant. There was no warm welcome, surprising considering there was only one other table of people inside. We sat down and tried to not to judge too quickly from the stale popadoms. Then ordered our mains, which come over to our table within the next 5 - 7 minutes. This was nothing more than a ready meal - tasteless dishes that were imho worse than a count on us ready meal from M&S. Finally, we were greeted with the bill for this pleasurable evening - which was an extortionate amount for the service and level of food we had received, especially compared to other (much better) local curry houses. I never write a review but this was such a disappointment and horrendous experience I felt that it was only right to warn others. This may have been a one-off, but i certainly wont be going back to test this theory.

Third take-away in a month and food quality was good once more. I will return.

I ordered food via just eat unfortunately the butter chicken was toooo sweet, the sag paneer had soil (I think they wouldn't have washed spinach properly ) The Gobi was ok Egg fried rice was like pulav rice not all like fired rice Over all very much disappointed

Pre booked . On arrival the man behind the bar just pointed to a table when we walked in..didn’t even speak ! We ordered drinks while looking at the menu & these seemed to take ages to arrive. The man behind the bar was talking on the phone taking orders not making the drinks that’s why they were taking so long to arrive ! We ordered our our food from a waiter who looked like he wished he was somewhere else, not serving us.. No customer service or social skills .. The food arrived as did the hot plates. The mixed grill was a tad burnt , but tasty. The food was all very nice. We felt like the place just lacked any atmosphere.

Cheaper than other local takeaways which can be seen in the quality of the dishes, hence 4 star. Overall it was ok for the price.

Thank you for delicious lamb biryani and fast, quality delivery.

The best Indian food in London

The food was really well made, especially the chicken. I wouldn’t mind a little bit more spice on some items (but only a little) but will def order from here again

It was best Indian food we had for long time-very tasty 👍

Really nice food and reasonably priced. Staff were attentive even with it being busy

My wife and I do a monthly curry night. We have tried many Indian restaurants. Now we won’t eat at any other Indian restaurant. The staff are friendly. The food is always excellent. Easily the best Indian in Essex.

Excellent food will order again

Still the best Indian restaurant in Upminster.

Always wonderful! The only Indian we eat at in the area

Orders many times now. Great food.

Food was delicious and delivered so quickly

Food was perfect. The flavours and combinations were great. I would definitely order from here again.

The first time I visited Masala grill for dinner was as a group of four people. The food and the service were both good. The waiter was friendly and efficient. The restaurant tables were not on top of each other like some other restaurants I have visited. We have visited here several times since the first time and my opinion has changed. How friendly the waiters are depends on who serves you and the bill always seems to be more expensive than expected, especially as the drinks are not broken down. With waiters who are not that friendly, there doesn't seem to be much of an atmosphere so I don't think that we will return unfortunately as there are better places locally.

I’ve been to the Masala Grill a few times and it’s one of those hit or miss places. The service will vary on the mood the waiter is in on the day. The food is fairly good and the menu is what you’d expect from an Indian. In turn to the service the ambience will vary depending on the mood the staff are in. Recently we received a frosty reception the restaurant was empty. It didn’t improve during the meal. Upminster is saturated with places to eat and there are a number of Indian restaurants in the town. So if one is busy, there is a reason for it! Anyway the bill came and it seemed very expensive for our small party of three. At least the curry was ok. Next time I’d have a take away and enjoy my own ambience

Me and the wife fancied a cheap date night so I suggested we go here as I have a Taste Card that gives 50% off the food. Arrived at 7pm (Friday night), seated. There was about five other occupied tables. Received drinks quickly. Ordered a King Prawn Pathia. Prawns were very good. Quiet large. Fish was sweet and sour cooked well. Wife had a similar lamb dish which had lentils in it. I had some of hers. Taste very good. The lamb quality if I compare it to Ginger Lounge up the road was not as good, but still decent. Both dishes come with pilar rice which was cooked well. Saag potato dish and a coconut filled bread cooked very well. Had one non alcoholic beer. One coke. Overall came in at £32 with the taste card (£20 knocked off the bill) Can’t complain. I see some negative reviews on here. I can imagine when they are mega busy standards might possibly drop but I’m just guessing. Would I go back? Yes for a cheap night out.

Nice curry but the naan bread was so tough and couldn’t even chew it and my sag paneer was tasteless which is normally one of my faves!! Not a fan sorry x

Is an OK place to go service unfortunately was better than the food.

Not great to be honest. Hardly any chicken, loads of sauce. The sag aloo wasn’t great either. Very greasy and slimy

Not a great night. 3rd time coming here and this being the worst and last. Sick after leaving and both me and my wife are struggling this morning. Another thing to add went on Thursday (50% off food) to get the receipt without had to remind waiter the deal and went back and changed it.

Masala grill serves pretty standard "British" Indian food but does it very well. You will find the usual selection of vindaloo, korma and some less usual currys such as Cylon. The currys can be quite hot but are all tasty. Wine and beer selection is adequate.

Always delicious. Wouldn't order from anywhere else.

Ordered lamb madras hot but tasteless. Bombay potatoes were over done mushy.

Food is always amazing. Great flavours better than anywhere we have experienced. Never disappointed.

The shape of the eating place is appropriate

Meals always come in hot and delicious, thank you. 👍👍👍

Arrived, seated quickly and drinks were brought quickly. All was good. Order a mix of normal and spicy poppadoms. Clearly the spicy ones were out of a packet as weren't properly cooked. Asked if a dish came with sauce, told yes. It came on on a skillet with no sauce, and then dumped next to me to serve up myself, unlike any other restaurant which would dish up from a burning skillet. Had asked how many onion bharji in a portion, told there, but two turned up. Had to order another portion. Naan breads were like cardboard. Chicken was over cooked and all dishes were mediocre. I genuinely don't understand why this restaurant is rated so highly. The staff are friendly, but the service is poor, the food quality is well below par. And there are so many beeter Indian restaurants in Upminster.

Another great meal from Masala King.

This restaurant advertises that it is in the dine in scheme, saying in the dine in website that it offers 50 percent off food 7 days a week upto 4 people. Which is why we choose to visit. However when we went to pay and use our dine in card they said no we don’t take that. That’s old. I queried this with dine in, who said that the restaurant had not informed them that they were no longer accepting the card. And should have accepted it. The food was ok, not anything to write about, fairly expensive very noisy, so would not go back again.

Delicious food and great service.s

Ordered many times before and food has been excellent (weekends) ordered midweek, food was late, cold and the bag was full up and leaking with sauce and grease, mixed sales and 3 ideas in container, chips were not cooked and cold.

The food was ok all bags opened. Every thing spilled really bad it ain’t hard take a bit of care

Delicious meals, fast delivery and food piping hot. Thank you very much 👍

Great service. Good customer service. Great place to eat.

The smallest amount of chicken I've ever seen in a chicken curry. 6 tiny pieces. Had to have a sandwich after!!

Menu price on their website needs updating, completely different price and when asking they say ohh its an old price!!! Well update it then. It’s been like this for around 2 years and i have mentioned this to them before. I hate when a company shows a price but charges you different and then say ohh its an old menu. Management update your website price! Food is pretty good though most of the times and service is fast. Havnt had any problems their to be honest.

Some of the order was missing but was rectified as soon as possible. Amazing food.

Excellent food. Chicken tikka dansak was awesome.

Have always had great food, impeccable service and as they take Tastecard, its a very good price. Never been disappointed.

Personally my favourite Indian restaurant in Havering! The service is brilliant and the food is even better! Sunday and Wednesday have great offers on too! I'd recommend the Lamb Chops or the Mixed Grill as these are out of this world!

Great food, one of the best IV found in hornchurch.

Visited New year's eve with my family. Very disappointed from the start. We was rushed straight away for drinks and poppadoms and we still had our coats on... Five of us ordered our meals and sent 3 back for being over salty.. The rice, side dishes and breads were ok... We've eaten there numerous times and won't be going back... Also the waiter was clearing our table whilst my daughter was still eating.....

Our new best Indian takaway. Everything was delicious. Thank you.

Went to this restaurant as they take taste card. Starters and food OK but drink was expensive. Waiter who took our order not very friendly. Popadoms were shop bought and not good. Ordered sweets was told none available only lassey. Had not visited restaurant for a while but will not return lots of other curry houses in area to visit.

friendly delivery man and explained reason for lateness as my door can be hard to find.

First of all the poppadum's were very disappointing as they tasted like they came out of a ready made shop bought packet, they were not fresh. The main dishes were fine as well as the sides, the nan bread was very thin. I had a cheesy Nan this was very thin and split as soon as you picked it up. We then ordered deserts which we asked for ice-cream and a banana split and after 10 minutes was informed that there was no ice cream or deserts available at all. Drinks were also expensive and although we had a taste card to help us with the bill, the evening worked out to be very expensive and disappointing, we will not be returning to this restaurant in the near future. Overall service was ok but the waiter who took our order was very unfriendly, and both coffees were cold that replaced our sweets at the end of the evening.

Good service. Their stuff also helpfull and friendly.

First time we have used this restaurant. The food was excellent, will definitely use them again. Although the food was late in arriving it wasn’t surprising given that England were playing in the World Cup.

Delicious food, all around! We ordered eight dishes and all eight were phenomenal. The waitstaff was kind, funny, and attentive. Lovely hot towels at the end and a chocolate made the dinner special. Thank you for a great meal!!

Our first time ordering very tasty just a shame everything seemed so greasy e.g pakora platter and stuffed paratha

Thank you for the delicious dinner.

Amazing Curry and staff, always super welcoming would definitely recommend!

Really good food, everything was cooked perfectly and reasonably priced for the quality of the dishes.

this place does really excellent currys

Very enjoyable evening spent here. Pleasant staff, excellent curry (had too many poppadoms). Will definitely be going back

Fantastic food, staff are lovely, very reasonable, highly recommend 👌

Lovely food, good service and reasonable prices. Great value with the 50% off food offer. We ordered a variety of mains, side dishes, rices and breads - all tasty and nice tender, lean meat.

First time at this restaurant, I had lamb pathia and it was so tender. Will definitely use this place again.

Fantastic meal here this evening! Quality, choice, taste could not be faulted. Service exceptional. Price was very good value. Highly recommend! 👍🏻

Disappointed, North Indian special dish advertised garlic and chilli saw no evidence of either, just had a tomato flavoured soup, shame again as last time poor also, as had bone in chicken, gave them benefit of doubt but won't be back, shame had been fine previously for months. Oh well.

Amazing, have being getting our Indian from here for some time now. Can’t fault it. Really friendly staff and delivery drivers 👍🏼

Been coming here for over ten years and the management have been great, very attentive and food is always great. The taste card makes this a no brainier with 50% off the food bill. Highly recommend this place. Lamb chops, starter platters are great. The butter chicken the kids love.

Sadly my first and last experience of using Masala King, as all the food ended up in the bin. Worst Indian food I’ve ever tasted and ordered.

Collected our first meal from here today. Top quality ingredients and the tastes were exceptional. We had two chicken tikka main course and a chicken madras. The main course we cooked perfectly and had a lovely smokey taste. The madras was exactly how I like it, nice and spicy but not to hot.

Lovely food and good quick service, would recomend and go back.

Excellent food and super speedy delivery

Was extremely salty couldn’t eat it

Wonderful food as always, excellent quality, quick delivery

Fantastic staff great food can do gluten and dairy free options whats not to like

Excellent food. As good as when we visited the restaurant a few months back. We’ll be back!

Lovely meal as always, arrived piping hot.

Food is brilliant - delicious, hot, high quality and if I could give extra stars I would. Thank you 👍

Bombay potatoes bland and not much taste in the chicken masala but everyone else's lamb dish they said was lovely

Excellent service and quality 👌 food is delicious 😋

Great tasting food, good portion size would definitely recommend 👍

This review is based on vegetarian dishes.Items need to be increased in varieties.Also there is a scope for improvement for taste of the dishes.

Outstanding…. A lamb chop curry like I’ve never had before (and I have had a few). Excellent friendly service, fantastic food and very good cost 👍🏽 I don’t think I would ever use another Indian restaurant in Upminster again now that I’ve experienced Masala Grill. Nothing compares.

The restaurant had an issue in the kitchen which caused a delay. A phone call would have been nice to say it was still coming and explain the delay. Thankfully the food was good.

Worse thing I’ve eaten in a long time. Will never order from here again. Vile.

Lovely meal with our friends, bit quiet on Tuesday night but we've been there before when it's been busier. Very popular

Most enjoyable take away for one.

Food is delicious, excellent quality. Thank you very much including for extras. Continue great work and keep the quality going. Definitely recommend 👍.