Masala in Lancaster

incredibly rude over the phone, said was delivered when it wasn't, then an hour later a lady pretended to deliver the food and drove off, very bizarre incident and left me with no dinner and I've paid still..... won't deal with these people again

beautiful food, great service

lovely food and quick delivery

Food was cold, and the curry was over loaded with sugar and coconut milk. The curry we ordered should contain no coconut milk at all. Wouldn’t recommend this place at all. I reached out to the restaurant and they dismissed everything we told them, and in fact were rather rude.

The restaurant was busy. But the food as always was absolutely delicious. Really good and tasty, thoroughly enjoyed the food.

Amazing food and great delivery service. The guy who dropped it off was very nice and the food was fantastic.

Excellent food as usual. We have eaten here a number of times and the food and service are always excellent. Excellent value excellent food excellent service.

love the food here. been ordering for a while and it's our go to. brilliant food and fast service

Really nice hot food, delivered quickly. First time ordering but will be ordering again.

I ordered food to take out. The person didn’t speak any English. I paid for my meal only to be told ten minutes later that the bill was wrong. I didn’t query this and just paid. After this I checked with another member of staff that the order was correct. When my food came I checked and noticed that I was short of a chutney given the guy who took my order didn’t seem to know what he was doing in the kitchen ( what I was given was appalling , old lettuce and a small half tub of mango chutney). I was then accused by the older chap of taking advantage of him with the order of a chutney. Who then proceeded to shout at me. The masala I ordered was poor quality and lacked any spice. No coconut in the Peshawari nan. This place is spent. Poor food and poorly run. Certainly will never be back.

Absolutely delicious. Delivered fast and really helpful staff.

Great food and order was ready on time 😊

The food at the Masala used to be amazing....I loved it! I hadn't had a take away for some time and decided to buy one for myself, sister and brother in law who were staying with me. We were so disappointed. None of us enjoyed the food and most ended up in the bin. I couldn't believe it. I'm sorry Masala but I won't be back.

starters were burnt to a crisp or dripping in oil. the main was good. this is the first time I've had a poor meal from them

1st time ordering, was cold, and not very good

Order from this takeaway frequently, usually good. Unfortunately on this occasion was a bit disappointing, all the food was cold, from the two curries to the chapatties, nan bread and even the rice making it less than enjoyable as it usually is.

So disappointed! I’ve ordered from Masala before and each time has been a good experience. Today unfortunately the food smelt and tasted off. This did not taste like freshly cooked food.

It was the best I have had in a long time. Piping hot. Well done.

My order was early and perfect as always! I won’t order Indian takeaway from anywhere else!

Good delivery time, great food. Really enjoyed it. The garlic mushrooms are awesome. 👍

Great food and delivery every time I have ordered

Was recommended this place, i love it. The best curry i have tasted in a while.

Very good delivery. The food was excellent and very tasty.

Was only a little late but well worth the wait thank you 5*

Keema naan was perfect, korma was delicious and the biriani was spot on. I was super happy with everything and would highly recommend would definitely order again and this was my first time ordering.

Chewy chicken and lacked taste.

Meal ready 20 mins after stayed collection time. Disappointed

Everything was perfect, although no peshari nan, but didn't spoil it, highly recommended,👌

Ordered a takeout from here due to being on Holiday at a near by caravan park and being unable to get booked into anywhere at such short notice. The meals sounded lovely so myself and my husband both chose something different to our usual orders and the children opted for 'chicken and chips'. My husband collected and was shocked our order came to £56!! ( our fault for not checking prior to ordering) £9 each for our children's chicken nuggets and chips .. £18 for soggy anaemic looking nuggets and some chips..disgusting!! Our meals were lovely but I feel over priced. More appropriate for those dining in perhaps but definitely not for taking out.

Food was fine but my order was missing a item?

Dahl was a s bit disappointing, but both mains and other sides were very good. x

Food excellent would recommend and certainly will use Masala Indian again

Came on time ordered chapati and it was fried wrap not freshly made very disappointing not as nice as remember it to be

Absolutely beautiful will definitely order from there again !

Got a delivery tonight. Both the curry’s had at least a cup full of water on the plates when we were half way through our meal. We couldn’t eat anymore because it was really watery. The onion bargees were really really greasy. Phoned up to complain and was told their policy is to not offer refunds. I stated I didn’t want to spend £40 to get rubbish food. They said they will put a free curry in next time I order but both curry’s were really watery and wouldn’t want to order again in case the same thing happened again.I feel the service is really bad when you make a complaint.

The flavours were amazing and was delivered on time, however the tikka masala was really watery which put us off a bit.

First order from here as on holiday. Food was outstanding everything there and hot with excellent communication from the driver. I would recommend to anybody that is staying in the area

Having arrived late I found my Chicken Dhansak to be watery and overpowered by the taste of pineapple, instead of being part of the flavour profile it totally dominated it. The ginger fried rice was greasy and didn't tase of ginger, the garlic nan and chips were good though.

very nice food.with interesting vegetarian meals. The chicken tikka was very nice apparently and the samosa was excellent. will definitely order again.

Ready to collect when we arrived, food was fresh & tasty. Will order or visit when we are back again. Thanks

Excellent restaurant. The food and service was fantastic. I visited Masala with a large group of friends and each of us thoroughly enjoyed the good. On top of this the service was fantastic. Will definitely be visiting with family soon.

Always delicious food, our favourite Indian takeaway. Highly recommend.

Lovely hot tasty food Always buy Indian food from here as it's delicious. Highly recommend.

Delivered within the hour fresh hot food.

This Indian restaurant is very good. Attentive service and pleasant atmosphere. A great menu and the food was authentic. Will definitely go back.

Food was hot, tasty and delish have found new take away. Will order again.

Superb food taste and quality, excellent customer service. Will return to Heysham just to eat here again!

Another fantastic meal for Masala, can't wait to go back!

Top draw once again. Complements to the chefs!

Excellent food and big portions, tasted amazing

Food not cooked and not very hot

We visited here while on holiday in the area and it did not disappoint, food was always piping hot and very tasty, quite expensive but worth it

Delivery was 50 mins after estimated time,no manners on the phone either

Delivered within the hour. To my caravan,great service. Food was hot and fantastic 👌.

little late bit worth the wait. 3 delicious curries. xx

Delayed delivery times. Delivered over 30 mins later than declared. Called and was told busy and would be leaving in 20 mins despite status delivered. Rude and hung up. Excellent food but ruined by bad service.

Disappointed really! The food was absolutely delicious, but it arrived nearly two hours after ordering it.

Delicious food with a great variety of dishes…all delivered and arrived bang on time and piping hot….perfect

Love this place. I’ve been using it for years and no complaints whatsoever! Food is delicious, it’s always hot, it’s never late and the delivery drivers are courteous.

Annoyingly missed off the chutney mint sauce and salad for our poppadoms

Ordered on Christmas Eve to eat on Christmas day....it was fab as usual. We had the tandoori platter & Juliet tandoori.... along with popodoms & chutneys, rice & nan bread. A brilliant alternative to turkey.

Food was good but delivered 3/4 hours early and we wasn't ready to eat it, preparing for Christmas, otherwise it would have been perfect. Had to insulate our order in towels to keep it hot.

Such lovely food, beautiful fresh spices, best place in town! Thankyou

Excellent food, ready when time. Highly recommended

Big thanks to the team at Masala for a lovely meal and fast delivery… it really was superb and just DELICIOUS 😋 👍👍👍

food was excellent but delivery was 45 minutes later than stated on app.

Garlic naans that had not seen any garlic. Greasy tasteless rice and cheap chicken. The Korma tasted like it was out of a jar. I will not be rushing back! The worst curry my husband said he’s eaten.

The food was really poor quality and lacked any real taste. I was not impressed

Always great food & quick delivery.

The 2 curry meals we got were very nice, the chicken on the tandoori platter was so dry and hard that we couldnt eat it, rest was nice

Been a few years but still amazing food. Be back soon. Thank you.

Chicken Buna was horrific avoid this place also starter was absolute con …

Food was delicious, great service as always

Chicken tikka main was good , onion rice clumped together in chunks , keema naan tasteless and £2.50 for very small anemic portion of chips . Not the best and quite expensive

Delicious, ready faster than expected and great customer service will definitely be ordering from here again

Food arrived late and cold. Won't be ordering again as it was an expensive order

Came early which is great and was piping hot Good portion sizes and plenty of meat in the curry’s, was very filling Appetisers were lovely Really nice selection of breads very nice

Always top quality, super service thanks

Food arrived late, when delivered there was items missing so I rang to let them know and asked if the items could be sent, after 20 minutes the missing items hadn’t been delivered so I rang again, finally after 30 minutes the missing items were delivered. Delicious food but unfortunately let down by the service.

On holiday at ocean edge caravan park. So was worryed getting food delivered here would be a issue. But nope oreded from just eat paid online and just put in the notes to ring me on my nber from reception and I would come and collect it... And they did great food topped off a great holiday.

Fabulous restaurant great food. Great service Remember to take your own alcohol if you want a drink but there is a supermarket very close by. This should be number 1 restaurant in the area

Food superb, and although they weren't delivering yet (it was an early preorder) it arrived extremely quickly which was belting. We were starvin'. Top quality food with delivery to match (driver was a really nice bloke as well - full compliments).👌

Absolutely gorgeous food, my new favourite place!

Friendly delivery, outstanding food and I eat curry all round the UK while traveling for work. Fresh spinach in the potatoes, not overly salty... Will be having again! Oh and the Naan was taste and massive. 5 Stars

Excellent meal - delivered quickly, hit and very tasty

Fab food as always and always hot!!!

Food was not good would not recommend. Go to barbar ! Food had no flavour at all narn bread was hard

Korma was very watery chicken dry

We called for take away the 2 meals were tasteless lacking in spice really tasteless poori bread was like poppadoms roti bread was uncooked over priced and poor

Came here last minute late on Sunday night. They fit us in, ordering was quick . The service was 5 Star , so friendly and couldn't do enough for us. Food was beautiful. Would defo return

Food was delivered early and driver was lovely but that’s where the good ends, the food was bland, the lamb dish had four tiny pieces the rest was sloppy tomatoey sauce, both the main dishes were just runny sauce, i doubt it they had even seen any spices. The chips were soggy and undercooked, the mixed starters weren’t much better very greasy and lacking in any kind of flavour. Really disappointed at how much it’s gone downhill, used to love it but won’t be ordering again.

Had set menu for 4 - really tasty and arrived in a timely manner. The only downside was not being aware before arriving they they didn’t have a license - but they do permit popping next door to the Coop for some beers - which ended up making it even better value!

Always had a good experience with them and the food is always very tasty and hot on arrival!! My go to for a good curry.

Very very oily food. Could have been more flavourful for the choice of dishes that we chose. It was hard to differentiate the flavours between the dishes even though they were supposed to be very different. The garlic naan was not garlicky at all and the keema naan was very dry with minimal filling and flavour. Portion sizes were ok for the price and the food was of a good temperature on delivery. Delivery driver was polite and courteous. Overall would I order from Masala again? Probably not to be honest

Otdered from here tonight was told it would be ready at a certain time and waited 35 minutes longer for food then got home food was cold chips burnt also missing items out of order very poor quality will not be ordering from here again

Food quality poor , chips were cold only delivered in paper bag and were soggy , there was water in rice very disappointed , won’t be ordering again

This was the first time returning to Masala after a previous bad experience with delivery. I still found the restaurant to be below average with their service and quality. I waited 35 minutes past the collection time for my order. When I got it home I found that my seekh kebab starter was missing. The sides where cold and the duck was dry and overcooked. The server/manager did apologise for the wait but still you expect better service and for the order to be right as well as on time.

Enjoyed the order but would suggest maybe cook meat a bit longer as it was tough, but the sauce was lovely and spicy.

Absolutely outstanding food. Felt like a chef had been in our kitchen and cooked a special meal for us! Delivered early with a smile. Great stuff. Thank you.

having ordered 2 hours before delivery time of 7pm I was less than amused to not have my food delivered by 7 30 after I'd been notified at 7.10 that it was on its way but I waited patiently. it still hadn't been delivered by 7.40 so I telephoned the restraunt to be told they had been busy and it would be another 10 to 15 mins The discussion I then had was with myself as the person on the other end had simply put the phone down and walked away. I was not amused, No phone call to appologise, no little something for letting their customer down. The dinner still hadn't arrived by 8pm - I won't order from them again - the food was lovely when it arrived but I really wanted it for dinner not for breakfast, Unhappy Ex- Customer who had it been possible would have asked for theur money back