Marks & Spencer in Leeds

The workflow is pathetic: Same person serving drinks and working till. Time queing is disgraceful. Probably best to avoid when busy.

Unexpectedly had time to kill in Leeds & decided to treat myself to a breakfast & posh coffee in m&s. Staff were exceptionally helpful, offered menu as I strained to read board & also offered to help by carrying my tray. Cafe was clean, tidy & food arrived very quickly. Coffee was delicious just wish flat whites came in larger sizes & the breakfast sausage wasn't to my taste but other than that was a really nice unexpected treat. Cannot compliment the staff enough, while their a member of staff carefully explained options to some elderly customers showing real care & thoughtfulness, this was clear in all staff attitudes & helpfulness. There were many solo travellers as well as friends meeting up for a chat & all made welcome.

Went for breakfast terrible. The sausage and bacon undercooked. Came like warm. The coffee was nice. The poached eggs were awful.

Dirty cups lipstick! Sent back coffee and waited 10 minutes for replacement.Tables not cleared. Sulky inofficiemt staff. NEVER AGAIN.

Whatever has happened to Marks and Spencer’s cafes? The queues are long so people are obviously putting up with it but why on earth do they not provide saucers with an expensive cup of tea? And when we asked for extra hot water it was put in a paper cup…and we were told they are not allowed to use pots for hot water…ridiculous!

If I could score this cafe with a minus I would!! Dreadful experience today. Queues were very long and tables were available out on the verandah but no one was getting seated. We had to queue up to join another permitted queue to be seated and served. When I finally got into the “chosen few” queue and ordered, there were no cups or teaspoons. Nor were there any trays to put the food on. The barista was doing his best but it was obvious that he had received very little if any training and both baristas present spoke very little English so were struggling. Admittedly it was a busy day but staffing was minimal and M&S clearly are making enough profit to employ more staff!! Our coffees were small - mainly comprising of foam and mine tasted of marzipan- not what I expect from a latte which makes me question the cleanliness of the cup!! The scones were old and tough! The man behind me cancelled his order when he was told it would take fifteen minutes to fulfil - a bowl of soup- really?? I would have thought it was the simplest of jobs to pour it into a dish. The whole debacle was unacceptable and badly organised!! I’m very disappointed and will not return.

Called in for a coffee . Lady cleared the table but didnt wipe the table .Pulled out the chair to find crumbs of cake on the chair . Also needed a teaspoon for stirring in my sugar and had to queue up to get one leaving my coffee going cold .I have used this cafe many times over the years but this time seemed not up to standard for Mark's and Spencers.

If your hungry and want hot food, DONT BOTHER coming here. Ordered Avocado on toast, after 20 minutes of waiting, I asked a member of staff to chase my order. 5 minutes later another staff member asked what I had ordered. At this point and still without any sign of food, I asked for a refund. No apologies from anyone. Even working out how to refund me took way longer than it should have. M & S food is lovely, however I will be eating it at home from now on!

Visiting Leeds for the first time and couldn't fknd the shop that I wanted ,asked a lovely M&S assistant if she could help .She was fabulous and so very kind .My feet were dropping off as we had waljed aroind and around Leeds a couple of times .She told me exactly where this shop was and found it in 10minutes .Thank you so much Jill .An excellent member of staff👍

This is by far the worst Marks & Spencer’s cafe that I ever visited , the service is Extremely Slow , cutlery dirty , tables left with dirty plates etc , thus hampering people from sitting down . I my opinion all of the staff require retraining , Not the normal M & S standard . 1 Star .

Served food on a dirty plate. Top floor cafe. Mistake recognised by staff member and instantly rectified.

e was visiting Leeds today ,for a day out shopping,so we came into the M&S ,Plenty of staff ,so why was there only one person serving,the service was so slow people were turning away,we got cake and tea but no saucers and the milk was in an expreso cup?? The all cafe was a mess

Saturday 15:00, food side slaw came complete with one big black hair on it. Untidy tables. Scruffy and very busy. Refund offered , but not a replacement food item.

Often come here with Mum as she likes coming here. It's reasonably priced. The staff are very nice and helpful. You can end up queuing for a long time when you are paying though. And I do find the cakes a bit too sweet.

So today came to visit Leeds for the day with my Mum came into M&S cafe and it was slow service from getting our drinks to then waiting over half an hour for 2 toasted sandwiches however hate complain but unfortunately mentioned our matter to a young gentleman working called Matthew honestly couldn't believe how good and hard working this young man is literally took us away with his customer service thank you so much for been on shift today Matthew world such a better place with people like you so polite friendly and very professional. 👍👍👍👍5*** service

Went with friend for lunch Waited short time to be seated. We placed our order for baked potatoes/salad and cakes plus tea/coffee. The waiting time for our food to arrive was ridiculously long which meant we had drank our tea/coffee before food arrived. No fault with our food! Then we needed another tea/coffee...because of Covid it meant I had to stand again in a queue and when I mentioned to the person serving tea/coffee about long delay no apology was offered. Thankfully we did receive 50% discount and I do believe they are short staffed in kitchen.

Having had a lovely Rice milk drink, but was disappointed to find that yet again they do not cater for Dairy Allergy customers we left the café as I needed to use the disabled toilets. I have a large electric wheelchair, not becuase I'm fat or over weight, simply because this is the size of adult electric wheelchairs. With the help of my husband we went into the disabled toilet only to be greeted with a toilet seat smeared with excrement. As if that was not bad enough the aoma that went with it was stomach wrenching. Under normal circumstances I would have left the toilet immediately and gone to find a member of staff to get it dealt with, but unfortunately for me I have a catheter and needed to empty the leg bag. Thankfully I come fully prepared for such eventualities and carry wet wipes, a plastic jug and hand sterilising liquid. My poor husband had to clean and sterilse the toilet before I used it. On the wall is a chart which is supposed to be completed when a cleaner has been in and checked it for hygenic purposes. This was not completed, if no one is going in to check for such filth what is the point of having one there? Needless to say when we had finished in the toilet I found a member of staff to report the mess we had found the toilet in, and that we had had to clean the toilet before i could use it. As expected I got an appology, but my complaint is around the toilet cleaning chart that was on the wall, that was clearly not being used. As for the disgusting person nthat left the toilet in that condition, shame on you!!! Had I have been by myself I wouldn't have been able to use this toilet. Marks and Spencer is supposed to be a high end shopping experience, clearly that didn't happen the day I went into their store.

イギリス中にあるマークアンドスペンサーの支店です。ブリゲイト沿いにあります。フードやカフェもあるので一休みにも使えます。

Muy decepcionante para una tienda M&S, había mucho personal a la hora del almuerzo el 11 de mayo, pero había estanterías vacías, no había mucha variedad, las mesas no estaban limpias y las colas eran largas, después de elegir mi comida esperé 20 minutos para estar servido, había uno que tomaba el dinero, mientras que las personas que hacían cafés y luego el que tomaba el dinero también fueron bebidas preparadas, muy desorganizadas y por todo el lugar, debía haber 6 empleados en la zona de la caja / café y simplemente no lo hicieron No sabían lo que estaban haciendo, también muy caros, mi amigo pidió papas fritas y esto tardó 25 minutos en llegar. ! !

Popped in for a coffee and cake. Service slow when I was only person in the queue which was my only complaint. Coffee and cake good as usual.

Una de las preguntas preliminares antes de comenzar esta revisión fue "¿Es este un restaurante de comida rápida"? No, no es. Lejos de ahi. Llegamos alrededor de las 12 del mediodía y obtuve una de las últimas mesas restantes, decidí qué incluiría algo para un niño de 2 años y formaba una cola. Y en cola. Y esperé. Finalmente ordenó el sándwich Fish Finger (5. 50) más papas fritas (2. 50) y un pastel de té tostado (1. 95) (!) Más dos cafés a las 2. 75 cada uno. Tomó casi 25 minutos para servir, momento en el que los cafés se terminaron y un niño pequeño se estaba cansando. La comida estaba bien, el lugar estaba limpio y el personal hacía su trabajo de manera eficiente.

Coffee ok as usual sad they penny pinching no longer giving shortbread mini biscuits Decent cafe clean and tidy

Si bien esto solía ser una tienda insignia, ahora se ha vuelto bastante monótono en algunos lugares. La apertura de la nueva sección en Trinity es nueva y brillante, pero una vez que regresa a la parte antigua de la tienda, se ve cansada.La sala de comida en el sótano está sucia, mal distribuida en comparación con otras tiendas M&S cercanas (Owlcotes).Una vez dentro, tiene algo en común con los casinos de Las Vegas: ¡puede ser difícil encontrar una salida! Las puertas están fuera del sitio, excepto las puertas de Briggate.

Coffee and a shared toasted sandwich. Always quality always smiling staff. its a shopping oasis. Try to avoid the hight of lunchtime. As always its very busy.

No puedo criticar la comida, el valor y el servicio de Marks & Spencer, pero cuando estamos "comiendo", ¿por qué tenemos que soportar el plástico? El batido de fresa se sirvió en un recipiente de plástico con una tapa de plástico y paja de plástico. Mi hijo de 13 años podría haber manejado un vaso normal que podría haber sido reutilizado en lugar de tirado y los sándwiches envueltos en plástico. Tomé una jarra tradicional de té con una pequeña jarra de leche de cerámica, ¡perfecto! Tuve una porción de pastel de zanahoria que puse en un plato de cerámica, perfecto. M & S, ¿puedes liderar el camino y abandonar el plástico, por favor?

Su comida es excelente, pero todavía no he ido a un restaurante de Marks and Spencers donde coincide la entrega. Nunca hay suficiente personal; a veces la persona que toma su pedido es la que hace el café o el té; siempre hay una cola muy larga, y las tablas no se borran por lo que terminan esperando por siempre y luego tener que hacer sus tareas domésticas antes de que pueda sentarse. Es una pena.

Vine aquí para tomar un café, como lo hemos hecho muchas veces. Siempre es bueno pero lleva años. Curiosamente, ahora tiene que pedir los pequeños bizcochos que acompañan a las bebidas calientes que ya no se los dan automáticamente. Entonces, si quieres uno, no olvides preguntar. Me pregunto si quieren eliminarlos.

Siempre ingrese a M & S cafe para dejar de ir de compras con mi madre.

Lovely butty's and coffee and at a decent price. It is also a great meeting place and quiet ....... Once discovered you will be going back.

After the snow finally cleared time to get out. Sunday morning visit. A full breakfast toast two drinks nearly £15 ouch. But the quality of food and service excellent. Next shopping time for a new classic winter coat. Dear snow go away.

I dined here over the festive period and I must say the customer service I received was outstanding, well done. The food was lovely on each occasion I visited the store, I can definitely recommend this place.

A lovely clean restaurant with the tables being quickly cleared as you wait. Chaos at the ordering point as to who is serving teas and getting cups and saucers. Items come at you from all directions and after all that you have to return to the fridge for portions of butter.

My friends and I went to The Terrace Cafe for lunch on Saturday. It was very busy so we had to wait to be seated and we had to sit on the outside terrace which was a bit cold even though they had heaters on. I ordered an All Day Breakfast and a caramal fudge latte. Both very enjoyable....not particularly cheap but quality ingredients.

I really like marks and spencer as they offer a variety of vegan options for a very good, affordable price

In my opinion you cannot go wrong with Marks & Spencer's Cafe for whatever the occasion. I choose to order Soup (Tomato & Basil) It was piping hot, delicious and very filling and only £4 I am particularly partial to their cakes but decided otherwise...

We had scones with jam and clotted cream today. We had enough jam and cream to share it. The scones were lovely, in my opinion nicer than many I have had in countryside tea shops, and the clotted cream and jam were very nice too,

Me gustaría expresar y compartir mi gratitud a un hombre joven que mi hija y yo esta tarde por su excepcional servicio al cliente. Yo no suelo beber bebidas calientes, pero me apetecía un chocolate caliente, fue fantástico y bien caliente. Mi hija tenía un...

Buen menú antiguo y personal amable. Muy grandes tazas de café. Un buen comienzo para compras en la tienda.

La ocasión fue un desayuno rápido, podríamos haber ido a otro lado, pero decidimos que el entorno en M y S sería adecuado para un café con leche y un croissant. El café no estaba lleno cuando fuimos, había 2 miembros del personal de hasta point, un hombre joven de hasta y una joven que sirve cafés. En el primer ejemplo, pasteles seleccionados de la zona sirven usted mismo, habiendo desempeñado ruleta en las placas de intentar encontrar otras limpias. En el punto hasta el joven intentó conseguir 2 pequeñas galletas abren a través de raciones ellos platillos en una caja de galletas bajo la higiene (hasta? No hace falta decir que él) falló en su intento de 2 galletas siendo resultante en una plato y ninguno en el otro, para resolver este él flicked uno en su dedo hacia el otro platillo y perdí resultante en el aterrizaje en la bandeja de galletas, que pueden o no estar limpio. Para solucionar esto simplemente recogió la Palma con sus dedos y ponerlo en el plato.

Las bebidas eran fabulosos, así como el servicio. Las bebidas son mejor que COSTA! Mucho más sabroso y polvo y no tan amargo. El servicio era de primera clase y calle 1, bien vale la pena.

Marks and Spencer are reliable with their cafeterias throughout the country - we were visiting Leeds and popped in for a snack - the usual high standard - quality food, pleasant staff, reasonable prices. Reommended.

This place is ok for a quick sandwich and a bit of people watching. The food on offer is also found in the store's Food Hall, and a better option may be to get sandwiches from there (always of a high standard) and take it out to eat.

A huge M & S with plenty of room and a great selection of goods.The food is excellent and value for money and there is a good Christmas selection to choose from.

For us a M and S café would be the last place to have a meal. Normally a scone and coffee would be it and very good they are too. But for various reasons we had a lunch. Surprisingly ( should we have been?) it was very good. OK so the seating and tables are "café" but what we had was well served, well prepared and at a reasonable price. Certainly as a break from shopping it was ideal. We will do it again.

I always enjoy my visits to the Marks and Spencer's cafe. Their scones are delicious and they have some good hot snacks too. They also do a pleasant cup of coffee. A pleasing break from shopping.

I often go here when shopping in Leeds, it's quick and easy and always has a great selection. The food is high quality and best of British. The service is great and the terrace cafe is a great place to sit and watch the world go by. A 5 star cafe!

I have to give M&S café a good review as I messed up today with my new sparks card. I caused chaos but the manager was so lovely and helpful with me that I still left feeling happy and full.

Called in for a light snack which was rather nice but nothing outstanding... The small selection of hot food looked tempting...Welcoming staff and warm atmosphere, also outside seating available..a very handy place whilst you are shopping at marks and Spencer.In the heart of the town centre with plenty of parking nearby.

Always go into Leeds on a Saturday with mum she likes m and s coffee the food however is very inconsistent in portion control and quality they have tendencies to run out of menu items even though cream cheese and salmon is sold in the supermarket down stairs?

Marks and Spencer's is okay for food but it really needs to start to change in menu a little more frequently in my view. Costa Coffee is ahead of Marks and Spencer's and that were we are going for our light lunches.

You go to an M and S cafe for standard quality food and service and this place delivered just that. Not exceptional service but good enough with sufficient space on a rainy Sunday afternoon.

Visited the upstairs café many times. The service is always efficient, the tables are always cleared timely. The Latte's are good too. But the Victoria sponge and scones are delightful too.

Afternoon tea for two £12.95 in the terrace coffee shop good value for money. Freshly made sandwiches individual jars of jam plenty of clotted cream certainly not skimped on scone fresh and plenty of plump fruit in it,and 3 little fancies too.Marks's coffee is always hot and of a good strength.

Great place for lunch. Only had sandwiches and cake but good value for money. All staff serve with a smile. Cafe extremely clean and tables cleared within minutes of people leaving.

Call in for lunch and was so shocked at the lack of quilty of food .first I was over changed at the till .My husband got the fish and chips which was cold and tasteless .I had the tuna and sweetcorn jacket which tasted and looked like sandwich spread . I have eating here many times and have always been happy .but the food being served is not M&S Quality . Don't think we will be returning .might as well go to the local market cafe !!!!!"

Plenty of food choices, a very much pick your own food & add a hot drink at the counter place. M & S quality also M & S prices. I will use it again but as a take away to remove the 20% VAT

Bought marks and spencer lasagne at leeds brigate store and found a rubber glove in it then was met with a couldn't care less attitude from there customer service department. SHOCKING

Called in for coffee. I had a scone with butter, strawberry jam and clotted cream. Was to die for. Definitely go back. Recommended

Larger than our local M&S, and had a really nice selection of clothing for men and women. We couldn't find the coffee shop very easily so went elsewhere.

With a couple of hours to kill and needing to eat something light before an evening show in Leeds Grand Theatre, we were beginning to tire of finding anywhere congenial (ie not a full-scale restaurant, a pub, or fast-food chain) when we thought of the city-centre Marks & Spencer, which I thought might have a café. Providentially, and unlike most of the surrounding stores, it stays open until 8, which was quite late enough for us to investigate and discover the Terrace Café on the top floor. To judge by this visit, it’s woefully underpatronised and one fears that M&S could pull the plug. The staff actually seemed a little surprised that anyone was wanting to eat there early evening, but the food (pea + mint soup, smoked salmon salad with warm new potatoes, both with seed rolls offered and accepted, followed by a slice of chocolate cake and coffee) was all just fine for what we wanted. Fingers crossed that it keeps going…