Marks & Spencer Cafe in Liverpool

Didn't end up staying to eat as there is only ONE TOILET. This is absolutely ridiculous as I was with my elderly mother and someone was in the toilet and two people waiting. Absolutely ridiculous!! Cafe is tiny too. Bad customer service is all I can say.

Went into m and s to get lunch . Found a very small packed out cafe . Went to the toilet ( one toilet for the whole cafe /store..) Line of 5. Women waiting . Asked employee any more toilets , directed me to across the way to information centre. Paid to go for a wee . Come on m and s This should have been a larger cafe as per your other stores . What a let down will not be going back to this store. Whoever thought that a store with a small cafe with one toilet needs to get a new job . What a let down will.

Went to the new M&S cafe in Liverpool One. Very small in size. Had to wait in a queue ad wait until people vacated their tables. Got 2 sausage rolls which were nice flavour but bearly warm and served in paper bags. One coffee, one tea. Both served in takeaway cups. No cutlery, no proper plates, cups or salt & pepper or condiments except for sugar. Menu selection was very poor in comparison to other M&S stores. Only one toilet which was a disabled bathroom for both men & women. The queue for the bathroom was rather large and the queue went past our table. We spoke to three other patrons. We all said the same about how poor it was. Needless to say, I won’t be visiting there again.

This has to be the worst marks and Spencer in the country for having a tea or coffee and sandwich. Who ever at marks and Spencer designed this atrocity should be sacked immediately.price for tea and coffee in a paper cup disgusting, One toilet for ladies gentlemen and baby changing and people with a disability. You have to have your drink and sandwich next to huge queues for toilet.Really pathetic. Marks and Spencer claim they know more about food and preparation, they certainly don’t know how to run a cafe ,they need to go to John Lewis and see how a cafe should be run.

Dreadful worst m&s cafe we have been in paid top prices only to be give drinks in paper cups if we wanted paper cups we would have gone to subway. Come on m&s get your act together this cafe is to small and let's your brand down. If this is your vision for the future then you are going in the wrong direction people want more than this.

M&S opened this large new store just a year ago. How could anyone design a store this large with only one unisex toilet stall. To make it worse, that one toilet is in the tiny cafe, so you eat your food crowded out by the long line of people queuing for the toilet. No space, no atmosphere and lots of unhappy people standing with their legs crossed for ages. A year after opening this should have been dealt with. Not acceptable M&S.

Great staff. Very friendly. Food excellent Problem is tiny cafe, food in paper bags, drinks on paper cups It would be easy to remove the partition wall and extend it. Also 1 toilet in the store situated on the cafe. Come on marks if your other cafes can be accommodating then so can this one

Store has a very pleasant feel - display is an issue for me other similar stores have more vibrant displays. Food Hall excellent! Cafe very small. Offerings in sustainable containers is not an issue for me though may be for some. However 1 disabled toilet, baby change + use by able bodied in the whole store. I would like to know the reasoning behind this. A significant proportion of your clientele are of a certain age - like me! Are you able to address this?

Awful!!!!!! Firstly what cafe doesn’t serve food for children …… What cafe only have one toilet which is a disabled one which means if you did have a disability like my mum you have no chance of using the toilet anyway. What cafe only has limited places to sit in one of the biggest stores. Do NOT even bother eating in here sorry marks you have failed on this one. We were expecting the same service and quality as in the Trafford centre and other stores.

Paper cups no crockery , tables full of previous customers rubbish 4 staff behind counter talking amongst themselves who had to be asked to serve The standards have dropped in this new store and certainly won’t be visiting again

The worst marks and Spencer I have ever been to the cafe was not good one toilet for the store was terrible, it’s not what I expected for Marks and Spencer. Very disappointed.

Greatly underestimated the high demand. Way too small and chaotic, missed a trick not making this larger. Give the people what they want.

Staff are lovely. Had Americano with hot milk then accidently spilt it. Staff rushed over to replace the coffee free. Croissant was very tasty. It's a small pleasant cafe. With no room for a dishwasher, everything is in disposable cups and paper bags but that is not a problem Given 5 stars for the experience but Management need to consider adding extra toilets within the store as there is only one

Will M and S management please put this shabby excuse for a coffee shop out of its misery as soon as possible as it damages the reputation of the whole company by its very existence. Situated in a tiny alcove of the store it acts as an entrance to the toilets with just a few tables. Drinks are served in takeaway cups, tables are left uncleared and the poor two people running the show are rushed off their feet. But the overriding impression is of a tiny cafe dominated by people queuing to use the restroom. It resembles no other M and S cafe and is very poor. Avoid and go to the nearbyJohn Lewis which has a right sized cafe which can never be confused as a toilet waiting room.

We visited the new Marks and Spencer in Liverpool and decided to have a coffee and snack. Never again, terrible machine coffee, not real crockery and one toilet with access via the cafe. Huge queue of mainly women had to stand in the middle of the cafe to wait to use the toilet. An awful experience, didn’t even drink the coffee. We will never go there again and my advice is not to either.

This M&S coffee shop (as it is now branded) is worth avoiding. We queued for our food and drink, not a great deal of choice as usually found in M&S and more expensive. Toasted sandwiches served in cardboard sleeves which were too hot to hold. No seats available so forced to eat outside. Not a great experience.

The coffee tasted like and indeed was from a push button machine. The soya latte was made from sweetened soya milk. When is M&S at least going to give customers a choice? There were people queuing for the toilet through the cafe by my table. Staff friendly.

Throw away cups, no cutlery had to wait for a table to sit and eat what I had purchased, then share my table once got one. One toilet for men/women/disabled/baby change, therefore people queue through the cafe to use it. I will never visit again!

This has to be the worst M & S cafe in the country. We had tea & scones….. all came in cardboard container & a piece of wood that was supposed to be a knife . Takeaway cups for drinks . I wanted a cup, a plate and a stainless steel knife ….. but no they don’t do them . The tea was dreadful & undrinkable & scones were stale . Cutting them in half with a piece of wood was challenging . It’s a tiny cafe with one toilet . Staff were downright rude . Would I visit again ….. NEVER , not even if it was the only cafe in Liverpool. Give it a miss peeps !!!!

Previous cafe was spacious & had a good menu. New cafe is cramped into a corner, is dingy & queue for unisex toilet cubicle winds around tables. It’s a disgrace from M&S, poorly designed, no thought for customer at all. Don’t bother, go to John Lewis instead,

I have to agree with most of the other reviews - just one toilet ( not a block of toilets, just one cubicle ) in the corner of the cafe. Nothing in the rest of the store !! Cannot understand the logic and there was a queue of people waiting in a very small cafe area. Really poor design and as such we left and went to John Lewis's instead. An M and S cafe is one of my favourite stops on a shopping trip, but I won't be returning. Am amazed that they went ahead with this design as they have lost the majority of the cafe seats in the move, unless you enjoy having a coffee surrounded by people waiting for the loo !!!

Terrible experience, where the seating is arranged, anyone needing the single toilet is stood at your side, who planned this? Service was slovenly, doled out with no interaction with customers. Paper cups and bun in paper bags, the bag becoming your plate to spread your butter! Almost £11 for two cups of tea and 2 hot cross buns, really poor experience, John Lewis in future

My wife and I went to the M and S cafe in Liverpool One and were astonished to see how small it is especially when you think of the size of the store and the amount of people on it! We were lucky as when we entered a couple were leaving so I claimed that table whilst my wife ordered the coffees, which were delicious. We would like to see it expanded as it is miles too small for the amount of people who wish to use it. As somebody said earlier people like to meet up for a coffee, food or cakes especially around lunchtime and early afternoon. It’s alright for people who just want to grab a coffee and a bap and go back to work . Please try and double the size of the cafe at least to make the majority of your customers happy or you will lose a lot of custom!! Regards, Ron and June

Disgusting, staff appear not to care about customers waiting, rubbish overflowing disposal area, tables needed wiping down. One toilet for all of store is absolutely ridiculous. Will not be returning,

Big mistake moving from the high Street No option for children One toilet Mocha like a cold grainy coffee Chocolate twist dry Ques for toilets Horrible First and last time here

Honestly the worst experience, save your money, possibly the worst cafe I have been in, unclean, 1 toilet for the whole shop, That's a disabled toilet shared for everyone. Go to the pound bakery and get a better experience. Awful.

Only one toilet for a building of this size is ridiculous!.. very small cafe also....Nice inside apart from these issues

I would have given it zero stars if there was an option. Far too small, coffee served in cardboard cup and cake given in a paper bag. We had to wait for quite a long time for a seat because the seating area is tiny.

Utterly terrible. What wally designed café for midgets and one Toilet. I waited 15 Minutes to go. This is a massive mistake and will cost them dearly. I will never grace this store again as I do like a nice café like Cheshire Oakes and Chester. I wouldn't even call this a café, more like a shed. I have heard of cost cutting but seriously this takes the Micky. This store must hold thousands of shoppers especially at Christmas so what happens if you have two young children who need to go? It has opened my eyes up the way these clown designers and developers work to just treat people as though they are just Plain stupid. Another Customer lost due to poor planning. I bet staff have really good Bathroom Facilities.

M&S coffee shop in new L1 store. Dreadful, paper cups, food in brown paper bags, Small area next to toilet with the queue in the coffee shop. Wouldn't go there again. Awful!

So disappointed in the new M&S store in Liverpool I went today for a days Christmas shopping with my daughter we decided to go to M&S new store for lunch only to find it no longer has a proper cafe it’s grab & go food only I think you have made a mistake here M&S and the other thing it only has one toilet in the whole store the-queuing was a nightmare what is going on I definitely won’t be going again come on M&S you can do so much better.

Appalling cafe hardly any tables and chairs tables not cleaned drinks in takeaway cartons scone in a bag!! One unisex toilet for the whole store with queue snaking around the space less café Clear to see Marks not interested in customer care!!! Will go to Lewis in future won't be returning to Liverpool one store!!!

The so-called ‘cafe’ is disgraceful … tiny, food looks unappetising, member of staff serving looked unhygienic and if that wasn’t bad enough, only one unisex toilet in the entire store. I turned round and walked out. I know M&S don’t give a toss about their customers, only profit but this has crossed a line. Won’t be returning. The store is horrible.

The cafe is tiny with about 7 to 8 tables. No dishes, no cutlery. Coffee and tea in recycled cups. Have to dispose of the food yourself. Staff very nice so hence the 2 stars. The stores 1 toilet is right in the tiny cafe with queues by our table. This is not how M and S used to be. The food may be nice but its now like a dockers cafe. So what have you done Marks. Whoever made that decision ought to be replaced. Cafe should be closed and a much bigger cafe provided with a dishwasher for the staff. So Marks your standard has dropped to zero. Until then not going to use the cafe again and everyone should take notice

TERRIBLE. We miss the old cafe with lovely staff, more food options and most importantly MORE SEATS. I had a sausage roll, you would get a better one in greggs. Very limited cakes available when a lot of people enjoy a hot drink with a piece of cake??? Also the lack of seating is a disgrace and it’s SO small. There was a lady in a wheelchair who could barely get past the tables to leave so not disability friendly at all. avoid avoid avoid, yet again some Tory CEO in London thinking it’s a good idea and hasn’t got a clue what local people want

Oh my days! What is this place trying to be? Stuck.in a corner with insufficient seats, overpriced sandwiches and an "offer" of a pastry and a drink for £4.50? 😳 On entering, we didn't know where to go to.order or queue, people seemed to be milling about looking for seats to take the weight off their feet and enjoy a cuppa or suchlike, as a respite from shopping. Buying a beef brioche and asking if they had any mustard, I was told no, not even in a sachet. The brioche tasted dry and old...£5.50! If M&S want it to be used as a take out service, get rid of the seating. If they want it as a cafe, take it seriously and plan it properly! It is a real disgrace imho, for them to deem it acceptable to their valued, and valuable, clientele. Not just any disorganised, uninspiring, soulless, lacklustre café, this is a M&S café!

Dreadful store especially the so called "Cafe" . Paper cups, no crockery! Please can someone from M&S explain why the cafe only has 22 seats ( yes thats seats not tables) for a city centre store . The previous store was always busy and had 10 times more seating Please can M&S explain why there is one single toilet for the whole store?? Please explain the logic to your customers! Shocking! Jaw dropping!

Really bad! Told no room then reluctantly offered a vacant table.Tea served in a disposable cup was just a tea bag with hot water poured on. Toasties served in a paper bag. Low seating at a high table. Oh dear M and S - a new low . I won't be back.

Far too small, and queue for toilets snakes around the cafe. Really shot themselves in the foot with this... Per square foot cafes are usually the biggest earners...Turned around as soon as I saw the state of the cafe will not be returning and will not recommend.

How could anyone thought this a good idea? It’s a waste of space, too few seats, not enough choice. I could go on but the other reviews have already said it. Such a shame we used to love an afternoon tea but not here.

We didnt even get a chance to experience the cafe as there were no seats in this tiny cafe. The cafe in the Church Street store was extended to accommodate all the customers so who on earth thought this tiny cafe was a good idea? We won't be visiting Mark's and Spencer Liverpool again. So upset about their decision to do this.

Such a disappointment 👎 Too small more like a takeaway very limited choice More people waiting for the toilet then sitting down Cleanliness poor Will not be returning John Lewis from now on!!

How unbelievably s**t is the new cafe at Liverpool One. 1 toilet in the store for men and women, I kid you not. A handful of seats in cafe, huge reduction on the previous cafe. The London PR guys and gals from M&S described it as a "new concept". It sure is, " Its a cr*p concept. Look at all the comments on the new cafe. Sadly no ones heard from the PR people since it opened. Gine back to London?? Come and talk to the customers and ask what they think? They wouldnt dare reality would collide with the PR B.S.

Cafe is too small and so had no seat after being served. Everything is in paper cups, so not the best tasting cup of tea. Asked about the QR code, which should be there to register for Sparks loyalty hot drinks. No one knew. Told...

Terrible idea - very small cafe, loads of people queueing for the toilet, tables not cleared and dirty, food on the floor. No crockery or plates, wooden cutlery and paper cups. Had to cut my toasted sandwich on the table on top of the paper...

When you’re in town on you’re own M&S cafe’s are ideal with half decent food. It’s such a shame that this cafe is now so small you can only sit a few and even worse is the toilet situation. Let your food go cold as...

Having heard M&S had moved location to Liverpool One we decided to try out the new cafe. M&S have made a really BIG mistake !! The cafe is around a sixth of the size it used to be, it was dirty with food and plates...

I went to visit the new M&S store in Liverpool yesterday in anticipation of a positive experience, what an absolute letdown. They have left a wonderful iconic building for this drab and claustrophobic new store. After walking around for a while I went to the...

Whoever designed this cafe at the newly located Marks and Spencer needs to go back to the drawing board.Whatever the brief was its failed.This cafe is so smal that there are barely ten tables for a new revamped store .Nothing free so I had to...

The cafe is too small. Not enough staff. Just one toilet! I was told "you can use the public toilet across the road, in Liverpool One." I cannot, totally cannot believe this!!! Even when it was Debenhams building there was more than one toilet and...

M & S cafe was the first stop for coffee & scones after getting off the train for my husband & I, but not anymore. We were shocked at how small it is & even more so when they gave us our scones, jam &...

Terrible - couldn’t find a seat and when we did very long queue for the toilet that was inside the tiny cafe - very unhygienic - very disappointed

Awful now it has been moved small cramped paper cups cake in bags tables not cleaned why have they done that to a once lovely cafe and staff won’t be going back 13 pound and they want you to put rubbish in the bin sorry...

Always go to M&S cafe and was looking forward to visiting the new store. Walked in, assumed the rest of the cafe was around the corner - no, what you see is what you get. There were no seats available and it didn’t have the...

What a shock! The cafe was tiny, we had to wait for a seat, no trays to carry food, no food for children, no napkins. Food was supplied in paper bags and cardboard coffee cups. Avoid at all costs. We will not be going there...

What a disgrace asked for a bacon batch what was delivered was bacon in the middle of two dry bed rolls before it was always toasted and lots of bacon coffee in a cardboard cup nothing like church street service will stick to Cheshire oaks...

What were you thinking M&S, flagship store and a coffee shop that literally is soulless & not fit for purpose. Do not attend. We are my partner have shop at M&S all our lives. Whoever at M&S thought this was a good idea needs to...

Just one toilet in the new M&S, Liverpool 1 - a perfect disgrace. Tiny little cafe, drinks served in paper cups- I won't ever use this cafe. Unnecessary music blasting out throughout the store. M&S you are really letting down your long standing loyal customers...

What on earth is M and S thinking . Moving from a lovely store in Church St to this ex Debenham store Tiny cafe. No toilets. Ladies clothes dated from the 19th century. Food store on upper floor and no Jewish style food anymore. No...

Very bad experience today in the new marks and Spencer cafe made to feel very unwelcome don't think we will return the coffee shop way too small as well

I went to the coffee shop in the new M&S store on the old Debenhams site. M&S, what were you thinking ?!! It has a tiny little coffee shop which is far too small for the amount of traffic in this store. What did you...

It was with great anticipation that we entered the new M&S Cafe on the new site in the former Debenhams store.Instead we were seriously underwhelmed.Firstly the cafe was crammed into a tiny corner of the store so that we had difficulty securing a table.And I...

Visited the new Marks & Spencer store in Liverpool One today. Very disappointed, cafe has only 24 seats! Had to wait for a seat after purchasing a hot drink in a paper cup. Only one toilet for the store!!! It was busy and i felt...

Heard that the new Liverpool M&S cafe has gone from 170 seats to 22. Please tell me this is untrue and a joke? It was busy with the current 170 seats. A member of staff has said they cant believe it.

I asked for 3 different things to eat and they didn't have any of then even chips!!! This was at 3.15pm. This has happened on a few occasions lately. How can a cafe run out of chips??? They sell them downstairs. Annoyed is an understatement.

Post shopping drink - very welcoming Good choice of Homemade cakes Liverpool branch in ideal city location Would visit here again

Clearly a popular spot as conveniently located. Arrived after the lunchtime rush, so had a minimal wait to order drinks/eats. Opted for a jacket potato/bean chilli with salad which was fine. The cafe was incredibly warm to the point of being uncomfortable. For that reason...

The lunchtime experience served to emphasise all that is going wrong with M&S. An unnecessary queue for drinks, only to then be served by staff who obviously didn't enjoy working there and who were quite disorganised. I can only assume that the queue comprised first...

Had never eaten here before (usually go to John Lewis), thought we'd give it a go as we had been shopping in store. Staff members Michelle and Maria were both helpful and efficient. We ordered poached eggs on toast - very nice. Pot of tea...

Auf unseren England-Urlaubs-Reisen kehren wir gerne bei M/S ein. Nicht nur zum Kaufen von Waren, sondern sehr gerne auf einen...

Had breakfast at Marks in Liverpool with my wife and two friends. We all thought the meal was poor. Three of us had the Avocado on toast with bacon and eggs. 1st the presentation was poor everything look as though it had just been slapped...

Called in for a couple of hot drinks around 4pm on Wednesday afternoon. The place was a shambles, dirty tables, cake stands empty, it looked like the place had been ransacked. One staff member was diligently going around collecting used plates from tables, but he...

Visit M&S cafe about once a month. The foods ok and the staff seem ok too. But what this store badly lacks is a cafe manager. A few years ago they had a male manager who new exactly what he was doing. He got stuck...

This is a review of the Chester cafe. No saucers with cups of tea - poor. Staff complaining to each other. Staff only bothered about what time they stop serving food. Dirty uncleared tables. Won’t be back. Marks and Spencer’s has gone down hill.

Mate and myself had hot drinks and cakes on a busy Saturday morning. Noticed member of staff trying to clean tables, just wiping spilt tea and anti bacterial spray with a cloth isn't hygienic! . 2 members staff trying to clear a congested tray area,...

A huge store in the middle of town, with men’s and children’s clothings upstairs near the M&S Cafe. They have a well stocked food hall and supermarket at the rear, towards the Church Street exit. One of our fave places to shop for over and...

On my work break I decided to run the food hall in Liverpool town centre. Just to pick up a nice meal for tea. Treat myself with my well earned pitence. It was very busy in there so I dash to the self service. Two...

Excellent service as l had a problem with my coffee loyalty card. Friendly and very approachable. A lovely cup of black decaff Americarno.

I have visited Marks and Spencer Café a number of times over the years, usually for lunch when I feel like something different. The actual food offering here is really good. The cream of tomato soup is delicious and is always piping hot when it...

The bacon bap was not good as quite greasy and not good quality meat. In fact McDonalds Bacon and egg McMuffin is far better quality.

Went to Marks and Spencer and the cafe was closed due to Covid. Understandable. However somebody had decided to close the Mens and Womens toilets as well. No explanation as to why? I know you dont have to provide toilet facilities if there are no...

Yes you get a decent tea or coffee and a bun or butties. BUT the paying system just does not work. Quite often only one queue lane is open and then one person on the till has to individually makeup your hot drinks order. You...

After a full day of shopping in town and sampling all the hand sanitiser that the city had to offer, it has to be said that M&S had the best one. Despite being of a watery consistency the sanitiser has the loveliest lemony sent and...

Most of the time I visit the store, you cant social distance yourself from people as the foodhall is too small. People constantly bumping into you. They also dont provide trolleys now! They need a one way system in place which would help a lot....

The Chicken, Mushroom and Rice Soup is very tasty ..... served with two small mixed bread rolls. You can purchase the soup as well from the food hall in the chill section. The cafe is quiet at peak times at present ...... I guess people...

The mens toilets in M&S Liverpool are a disgrace. They moved the original toilets from the 1st floor to the 2nd floor in order to increase the number of womens toilets. No problem with that at all. There needed to be more womens cubicles But,...

Always has a small but varied menu which is good and they have just launched a single estate Brazilian coffee (20p) more than the regular one ..... (to me it tasted the same as the regular). That Toasted Tea Cake is still good and it...

If your partner or family is shopping and you just want to chill n wait then why not do that with a brew or coffee maybe even a cake.

Me and my husband went in for a cup of tea and a teacake. We did not wait long to get served and the teacake was lovely. Will be back for another soon

I had it with you marks and Spencer! You pride yourself with your food but the way you treated your customers are awful! That security guard in liverpool is a BULLY AND SEXIST

The staff are friendly and kind, nothing is too much trouble. I have difficulties in carrying a tray and without having to ask they always ask if I need help without making me feel useless.Fantastic team spirit and the food and drinks are lovely! I particularly like the sandwich selection and the Rainbow Cake, nom,nom.The clean up all the time. It is a pleasure to eat in the cafe.

Gran pastel de té tostado aquí y también la butty son bastante a un precio razonable. Tenga en cuenta que se llena de cosas y está repleto de colas súper largas desde alrededor de las 12 del mediodía y es una larga y larga espera para llegar hasta el pedido. Dicho esto, llegar temprano. . . . . o tarde y disfruta

Often long and quite cramped queues to get served here. Better since the seating area was extended but still not much room. Ok for a drink & cake , but not the cheapest and certainly not the best, just sometimes convenient in less busy times.

Nice quiet coffee while I fed my child, staff where polite, maybe could have had more staff behind the till as it was quite slow but was a nice drink

Went here to get a quick snack before our theatre visit. There are plenty of tables which were being cleared regularly. Disappointingly we were not able to have toasted teacakes as no hot food was being done when we arrived around 18.00. The carrot cake I chose instead was lovely and moist although a bit expensive. The coffee was good. I am used to a M&S; cafe where you give your order at the till and then another staff member makes it. The poor lad on duty was having to do everything. A satisfactory experience.

Visité el restaurante M&S;, Church Street Liverpool a las 11. 45 am sábado 8/12/2018.

Fui de compras con dos ancianos discapacitados. Uno de ellos necesitaba el inodoro, pero estaba sucio e irreprochable. Sorprendente ya que observamos un letrero en la puerta que indicaba que se había limpiado. Nos acercamos a un miembro del personal con respecto a la debacle y nos dijeron "siempre se puede usar el inodoro en el metro". ¿Por qué deberíamos vernos obligados a usar inodoros en otros lugares cuando hemos sido buenos clientes durante muchos años? Actitud absolutamente espantosa! Esto no sucedería en Waitrose. El personal son payasos absolutos! El lugar necesita una advertencia de salud del gobierno.

Realmente tienes que tener suerte de no estar en la cola esperando una mesa. Está muy ocupado.

Second time I’ve visited. First time was busy so thought that might be the reason why being served takes a while and then the hot toastie again take another 10-15 minutes at times. Again visited when not so busy and found the same issue.

FOOD:Good especially the selection M & S Buttys