Cafe Vanilla in Liverpool

proper let down 👎 different brands of sausages, stinky eggs, over fried hashbrowns that taste of oil, an id rather try lesbianism than eat that bacon. only thing that i could stomach to finish was the beans

Gorgeous food highly recommend, staff where lovely will definitely be back !!

I’m heavily pregnant so thought I’d ring up and have my food delivered. I placed my order at 11:30am this morning an it came 3 hours later , I didn’t think to check the box before I payed as I wasn’t expecting what I expected I was given this box which looked like a load of chewed up burnt mush! seen much better food in hospitals 😂 they had missed a couple of my orders out my cup of tea and a egg on toast they only brought the breakfast which was awful an still charged me £20.50 after me telling them it’s okay I’ll just pay for what I have they told me they was gonna come back to re deliver the rest of what was missing an never turned up! I am shocked how there still going after the amount of bad reviews I have seen today I would never know but wow I am shocked! I’ll be making a compliant about this as I am not happy safe to say I will never be buying from here again absolute disgrace🤮

Thank you so much for our food. The breakfast barm and breakfast 2, was amazing, really enjoyed it xxx

Would not recommend to anyone worst than hospital food needs shutting down ye need to order the day before to get you food on time

After waiting two hours and still no food(x2 bacon buttys) I had to drive there myself and collect as I doubt it would of ever arrived shop was empty no que, food was horrible in the end. Avoid at all costs robbing a living and they also lie and say your food has just left.

Ordered around half 12. Food never turned up to close to 4pm. When I rang at 2pm they said they was bagging the food up. Rang at 3:10 and they said the driver had only just left. Food came sweaty from sitting a carton for that long and was disgusting. Basically tea time by the time it arrived when it was supposed to be for dinner. Also would not call the meat steak but charcoal. Go and put your money in the bin would be better spent.

Ordered at 10:55am , it’s now 12:20pm, despite calling and asking for updates , i assume it’s not coming. I’ve actually went to the shops at 11:30am, bought the ingredients, and cooked it myself instead and it’s still not come. I’ll be staying far away from this now

Another great buffet. Tasty, reliable and excellent value for money. Went down great at my mums 70th birthday party in house👌👌👌 highly recommend and will always use cafe vanilla. Thanks xx

Took over an hour to come, the bacon and egg on toast was freezing, the toast and bacons were burnt to charcoal, and the steak curry was dry and cold. Definitely wouldn’t recommend

I have orderd a couple of times from there and always late 30-60 minutes. Today i orderd 15/04/24 chicken nuggets and chips which had silver black hair on it stuck to the chicken nugget the chips were covered in grease. i also orderd 2 sausages rolls which i only recieved one and a stake pie that i havent orderd. Horrible will never orderd again!

Absolutely horrendous service ordered it as the delivery time was short, waited 3 hours for it and it never arrived, staff on the phone are unhelpful and rude providing no information other than it will be there soon which it never was, avoid at all costs waste of time and money.

Ordered food at 12pm didn’t arrive until 2:30pm called twice first time I called the phone was put down on me after being on hold for 5 minutes the second time I called had a very rude staff member telling me “that’s just how it is” when I told her I’d been waiting over an hour for my food. Then told me it would be ten minutes and was only just being cooked?? Only ordered a sausage butty and when it came it was freezing and tasted awful. DO NOT ORDER FROM HERE!

Ordered at 11:30am and didn't get delivered until 2 hours later. Absolutely terrible, was told they were busy.. don't take other orders if over run. Won't be ordering from them again.

Had a buffet and the food was lovely well presented and value for money

Order placed at 11.12am arrived a 12.45 cold,hash browns still frozen and paid for extra bacon that they never added looks good but tasted rank especially cold phoned the shop twice to be told it's on its way,no it wasn't

Can't argue with the quality of the food but don't take orders you can't complete . Average waiting time is 3 hours plus !!!

We had breakfast, it was good. And really nice people

Absolutely disgusting breakfast was cold greasy the blt was threw through together no care given and made on bread with small amount of chicken the salad was a tomato the bacon was fatty my daughter got sausage on toast and it was ice cold never order from here again waste of money

Food arrived stone cold I had to bin the items, wont be ordering from there again.

Absolutely scandalous, ordered 4 tango ice blasts on deliveroo on Friday for myself and 3 work colleagues. After waiting 2 and half hours for my order it didn’t arrive. When appealing this to get a refund via deliveroo the cafe have lied to them and said it was delivered. Robbing me of £22 for 4 drinks! You should be ashamed!

Great food, friendly staff at a good price. But if your in a rush pre order as it does get very busy at peak times.

Food is always lovely. A busy gaff so sometimes it has a bit of a wait but worth it. Best breakie in the area.

Waited 2.5 hours for food then when it came food was missing its always the same on a weekend 🤬but to call twice and be told its on its way when it obviously isn't.

The delivery took nearly 2 hours will not be ordering again and the order was wrong

Used twice. First was grand national weekend. Took over 4 hrs for food to arrive but was nice, so decided to try them again last weekend. 2hrs after we ordered rang to be told it will be with us any second. 1hr late rang back to be told it had been delivered. Not one phone call from them or door buzz. Just apparently a pic of the food outside the flat. Staff were extremely rude and hung up on us when we said no one had called us. Will never use this place again due to bad service and staff and shame as food was good.

Waited over 2 hours for delivery from uber eats, called twice told it wouldn't be long each time. In the end we had to cancel it because they were just lying about the times and felt like it was never going to arrive. Avoid at all costs

All i can say is bacon saus...an hour terible service. Slow slow slow.....is the food that nice.. no

This place doesn't even deserve 1 star! Awful service, called 5 times to be told 5 different things! After over 2 hours wait I cancelled the order! The staff are extremely rude and are liars! I would like to advise against ordering from here not even sure how they stay in business as there are so many great little cafes out there who actually deliver what you've ordered!!!

Over 2 hours waing for a breakfast only to be told 4 times a different reason for the delay. Ended up cancelling as not impressed

No matter how small your order is it takes them 2-3 hours to deliver! I ordered 2 breakfasts, you would think I ordered the whole menu! And this isnt the first time either. Definitely not ordering again. Absolute p**s take!

Very good 👍 will go back meal was good will be going back soon Good price for the meals I have no bad stuff to say Happy for the cafe thank you

Shocking service and attitude, 3 hours after ordering food still not arrived, rang and was told twice it had left the kitchen, then told to come an collect it ourself! Understand it is Mother’s Day but they should not be taking orders they can’t complete, alright taking our payment for the food though!

terrible customer service, wont let you know if they can carry out your order, will leave you to chase it while they head home instead of cancelling it on their end

Disgraceful!! Waited over 2 hours for my food to me delivered and live less than a 5 minute drive away, Women constant lied to me on the phone about where my order was saying it was 5 minutes away then 10 minutes then said sorry 30 minutes now and I’ve just rang back and she said it’s out now 2 and a half hours later and it’s still not here absolute liars worst customer service about and I’ve just spoke to a family member who’s told me the foods disgusting anyway!! Stay clear of these wrongens!!

Honestly read the reviews ! Don't order staffed obviously can't be bothered. We waited almost 2 hours for a couple of breakfast things, had to call twice just to find out where my food was when it arrived it didn't taste good at all wqa very greasy and overdone eggs. Just avoid

Don't waste your time or money here. Paid and waited 20 minutes for a bacon sandwich which didn't turn up.

Horrendous. Made an order for delivery waited 2 hours when I rang them the cafe was closed! Yet they had taken my money. I've tried several times to sort this out with them and they've refused to issue me a refund for the food I never recieved. AVOID AT ALL COSTS horrific customer service. They've literally just robbed me blind.

Terrible service. Kept getting told it’ll take half an hour, 2 hours waiting still didn’t receive order. Ended up ordering something else from Just Eat instead. Staff in this place have a serious attitude problem, girl delivers food with an attitude when I addressed the time it took, she didn’t care at all, no apology or anything, basically threw the food at me and walked off. Moral of the story is always check reviews folks, because this place looked decent on the UberEats page, but it’s actually a mess. Food was dead as well, didn’t even eat it, went straight in the bin.

Shocking place. Food arrived 2 hours late and clearly stale but reheated to make it look fresh. Rude staff. Avoid this place, how are they even still running? When there’s more 1* reviews than good reviews that’s saying something, and their “customer service” speaks volumes how rude they are in response to negative reviews on their facebook.

Awful food . Waited over an hour for freezing undercooked solid food . Was also given the wrong items . Hash brows were still frozen . I rang up and got told what do you want me to do about it . Whoever the lady is on the phone was very rude , miserable and what sounded fed up . In the end I couldn’t even be bothered I was getting no where with her . Food went straight in the bin , do not recommend this place at all !

Placed a breakfast order at 11 and waited over 2 hours for food to never arrive. Waste of time and money, never offered a refund. Stay away if youre looking for good service, wont be found here unfortunately

Over an hour late cold food warm drinks would not recommend, cake smashed to pieces

Worst service in liverpool. Foods usualy boss. Was empty, took over 45 mins for 2 toast and a tea. I had to walk out as I only get 30 min break, didnt even bother getting my money back. Thought it was just their delivery that took the p***. Its a shame as it used to be lovely.

Took over 45mins for a tea and 2 toast. Still wasnt ready and had to leave, it was also empty. Usually deliverys are slow but even going id recommended putting an order in for collection a few hours before hand. Even for a cup of tea !!!!

What can I say , we have been waiting for over an hour for our food to still not arrive , the woman on the phone is extremely rude she kept on hanging up the phone , and I heard her say that she’s had enough and wanted to go home whilst i was still on call and hung up when I was taking to her asking about giving me my money back

No pride nor quality in their food, chippy sausages over cooked eggs burnt toast dry beans over all giving this a 1 star for a poor effort of a breakfast

Absolutely vile food wow I ordered a breakfast the bacon is awful the black pudding is like rubber the hash browns are soggy an dripping in grease the eggs are over done sausages full of grease too I wish I could post a picture of the food Will never ever order from here again it's in the bin wouldn't even give it to a dog absolutely disgusting and I wouldn't even give this a star never mind 1star but I has to click on it to be able to post this

Salt & pepper chicken pasta is gorgeous 10/10 😋 Lovely, friendly staff.

Waited over 2 hours for our delivery. Food was slightly warm after being told it was definitely hot. Steak baguettes! Chewy and gristley steak, about 5 pieces off, with loads of greasy mushroom and onions. Breaded mushrooms, soggy and inedible. Sorry but will never order fr here again. Oh and prices are ridiculous for what they provide.

Been waiting 2 hours and still not received my order, can't get through to the restaurant. Absolutely fuming!

Absolute joke of a service! Don't care how nice the food is, shouldn't be waiting over 2 hours for 2 baguettes and a wrap, disgrace!

Waited over an hour and a half for delivery, when I phoned for an update was told it would be a further 30 minutes asked for a refund and she hung the phone up, absolute joke!

Placed an order at 1230 for 2 salads. Half 2 came and still no delivery. Rang up and they advised it was going to be another 20 minutes. If your busy fair enough but stop taking orders and focus on the customers you already have! It’s a joke very poor customer service

Poor customer service and poor delivery (order didn't even come).

Absolutely shocking there was not one item that was worth eating, freezing cold and depressing

DO NOT EVEN WASTE A SECOND ON READING THE MENU. took nearly two hours for a simple order. Came sloppy and with an attitude. Had to ring twice after not being able to get through and believe it or not that's a BLT???.... Deffo be asking for a refund because what even is that... Order at breakfast time if you want a half hearted attempt of some food... Fuming...

Appalling. I gave up waiting in the end.

Lovely food. shame it always takes 3 hours to come! steak wraps are amazing. I always order 2 or 3 hours before I want it. annoying though

Ordered 2 bacon and egg on toast it was delicious would definitely recommend

Waited over 3 hours to keep getting told it was on its way breakfast arrived and got put in the bin would not give that food to my dog never seen anything like it IF YOU CANT HANDLE THE HEAT GET OUT THE KITCHEN

Ordered at 10 to 11, currently 2pm and still no food

Good food in the past but the attitude of one of the staff today wasn’t great. Went to Shiraz over the road instead, staff polite, courteous and food excellent.

Food was cold and sloppy . These people are rude and don't know how to run a business

15:05 - 15:20 delivery time… came at 10 to 4 bell was cold and I made a stone carving out of that piece of toast unbelievable piece of work… big box of grease no wonder it’s on county road 🤦🏽

3 hours wait for nothing to turn up i should have read the reviews don’t order on Uber eats. Also a tip to the cafe if they have a Uber eats and just eat tablet you can pause the orders so you don’t get to busy with the orders that you can’t handle that way you won’t get loads of bad reviews. If you really want food from here pre order a collection the day before or maybe 2 days. Still be waiting 40 minutes or more for a pick up order. Sadly if you order of Uber your going to be waiting about a week for your refund so that’s another nightmare. Just don’t order from here unless you have the patience of a saint and enjoy a breakfast at 5pm.

Appalling attitude from Manager / So called Owner. Wait 3hrs for breckfast to be rude when call and aak where order is. Avoid this place even answer customers back on FB will laugh when this place closes keep money go elsewhere

Manager is extremely rude and obnoxious. No wonder this place is ranked a few from the bottom out of over a thousand places to eat in Liverpool.

Poor, Waited 2hrs just for a breckfast then to be spoken to rude. Not interested in call just frustrated to many orders. Dont expect to wait 2hrs for a brecfast. Can see from other reviews other customers spoken to rude. Would not give this money my business or money. Had to contact Just eat for refund save yourself hastle and avoid unless you want to wait 3hrs for a Breckfast to be delivered!

Ordered An eggs benidict with bacon , it was gorgeous!!!! Will definitely be ordering again very soon!!!!!

I ordered off Uber eats, my order should’ve been with me at 3.10pm, I am still waiting at 5.25pm, wish I’d have seen the reviews before placing my order! I called the cafe and they said they have up to 2 hour delays, I don’t know how this cafe survives with this type of service! Shocking!

Excellent food friendly staff rose Lansdowne

I don't what happened to this place its gone awful now ordered food took over 2 and a half hours to get to us rang up after 2 hours they said we have 6 orders before us, why accept more orders if you're struggling, when we got the food the food was dry and cold, don't order from here, I'm not going here again, also no apology from them

Manager/ Owner, whatever she wants to call herself spoke to us so rudely on the phone and did absolutely NOTHING when it came to resolving the issue. £17 for items missing, over a two hour wait and to get a mouthful of abuse, not worth it at all. We used to be loyal customers until this experience. Will be telling everyone just how disgusting their attitude is, and from reading their other reviews on social media its not uncommon for this place to speak to their customers like dirt. Feel sorry for the staff who work there if that how the owner speaks to customers who are putting money into her business.

Manager of this “cafe” speaks to her customers like dirt. We was loyal customers and ordered 10 pieces of chicken and only received one. When we phoned she stated she packed it herself and all should be there. Which is all well and good however, we still only received one piece. She was rude, shouting down the phone. Doesn’t matter how busy you are, not an excuse for rudeness. Food took over two hours to be delivered and not so much as an apology, food being resent, refunded or discount offered.

Only been in once, won’t be going again ordered a bowl of scouse which was an extremely small portion size for the outrageous price of £4 !! worst of all it wasn’t even scouse it was literally a bowl of gravy with some meat and carrot floating around in it, one spoonful an into the bin.

Only been in once, won’t be going again ordered a bowl of scouse which was an extremely small portion size for the outrageous price of £4 !! worst of all it wasn’t even scouse it was literally a bowl of gravy with some meat and carrot floating around in it, one spoonful an into the bin.

Food is great but the wait is annoying but its worth it . Phone ahead if you can .

WORST CAFE EVER! Do not order! I waited almost 3 hours and no order what so ever they keep delaying it absolutely ridiculous! Dont waste ur time staff are rude and useless!

I order breakfast for 3 people at 9:55 am on a sunday morning, After waiting for 1 hour I manged to contacted the cafe on two occasions to be told it would be another 20 mins before delivery each time. after trying unsuccessfully to recontact the cafe it was finally delivered freezing cold after waiting 4 hours. Its an absolute disgrace and should not be offering a delivery service as they are unable to do so on a reasonable time scale.will never use this cafe again and would advise other to do the same

Honestly, Don't even bother to order from here. We have waiting three hours for food and when we ring up keep getting told to wait another 20 minutes and that they are busy. If you are THAT busy then turn off delivery. Even then they are never as busy as they say. Absolute joke, food came cold. Don't bother ordering extras on your breakfast because they don't come so they just rob you of your money. Also mark it as delivered when it's not so you can't even claim your money back. Waste of space Cafe Vanilla. Wish I read the reviews. Read the reviews on Just eat guys before you order, it's not worth the effort.

Love this place . Food is lovely

Amazing food wouldnt go any where else

Only popped in to get something small for the baby as we was on the move and I was quite surprised a small breakfast was only 1 pound and it was enough to fill him up. Quick service!

Shocking service. Ordered breakfast for three people and after THREE hours nothing had been delivered. Took 20mins to get them to answer the call and was told "we are a busy cafè" won't be trying to order from them again.

Ordered food at 10.30am and it didn’t arrive until 1:45pm!! Woman delivering said they were ‘chocker’ haha😭 food was cold and horrible and not only that , also hours and hours late.

Worst service ever ! We ordered 3 bacon and egg toastie 3 hours later still waiting i called them 5 times each time they were just being bagged and on their way. Do not waste your time with them they will take your money and fob you off with lies.

Did not receive food. Waited 2 and a half hours to be told it still had 6 orders before us. I was more bothered about my baby waiting on food.

3 of us got really ill from here wouldn't recommend

I went today and ordered Eggs Benedict for my partner with salmon and a breakfast barm for me, we have ordered from here for years. The salmon was not fresh but looked like mush out of a tin, my breakfast barm had anaemic hash brown...

Really poor rang one hour after order told be other hour to get food joke very poor service and not bothered either

I ordered a sausage on toast all the toast was burnt Then my wife bit into her scrabbled egg on toast to find it was full of egg shells this place is vile I will not be ordering here again

Ordered lunch for myself and my children, my youngest only eats jam on toast but the toast arrived somehow both burnt and soggy? Soggy as in it was wet and had been ripped apart when they had tried buttering it. My son couldn’t eat his...

Lovely cafe with great staff and food. Also, if you’re looking for a caterer, this is the place. We have a function room on the same road and we wouldn’t recommend anywhere else. Ordered from here loads of times and never had a single problem....

1st time I ordered had to ring again to remind them of my order, still got it wrong. 2nd time I ordered food never got delivered at all.

Excellent local café! 😍 Hot and cold food & drinks available. Gluten-free options. Helpful and friendly staff! :D Highly recommended! 👍

Thank you Vanilla, ordered a buffet, everyone was happy with food very fresh and well presented.

Dont waste your time ordering, decided to eat the dog instead - over 2 hours to wait for a tuna pasta and birthday cake. FML

Came here for take out breakfast got home put it on a plate and it went straight in bin it was disgusting never will I go there again

Guys it will be quicker to just cook it yourself absolutely joke never agen