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4.3

Based on 451 opinions finded in 2 websites

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Nº 129 in 237 in Torridge

Nº 29 of 49 Other cuisines in Torridge

CUSTOMERS TALK ABOUT DISHES WITH..oldeggmustsaladcookedheartcoffeemeatcheesepotatoespielambpayporkroastsoupbeautiful

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Fabulous evening meal served quickly. Game pie & Lamb burger absolutely amazing. As for bar good range although love too see some more traditional cider - refreshing after a days walking! My only down point is really for hot drink & cake which was very disappointing and felt like a bit of an inconvenience to staff.

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Happy couple . 2024-10-30

MORE AT TripAdvisor

Lovely friendly pub. Hub of social activity on the island. We didn't eat here since we were on a day trip and had packed lunches but we were told that the food is delicious.

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Anne Horsburgh . 2024-10-08

MORE AT Google

Great food, great service. No wonder it's been voted best pub on Lundy 30 years running!

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Joseph Price . 2024-09-19

MORE AT Google

My nephew, his wife and I had two lunches and two suppers at the Tavern.We found the food splendid, the service efficient and warm and friendly .It was a pleasure to eat and drink and relax at the Tavern.I heartily recommend it.

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Madeleine R . 2024-09-03

MORE AT TripAdvisor

Great place to have a drink and snack especially when the sun is out and you can sit outside and enjoy the view

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Graham Palmer . 2024-09-01

MORE AT Google

A very welcome venue!!! Ticked all the boxes for us!! Great pies and pasties!!

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Steve Robinson . 2024-08-26

MORE AT Google

Great pub on Lundy - offers a lot of choice 👍- only pub on the island but is not complacent and service is great - big thumbs up 👍

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Paul H . 2024-07-28

MORE AT TripAdvisor

What a fabulous place, we stayed on Lundy Island to go diving and this is where we had our breakfasts and evening meals. The food was tremendous and considering we were a captive audience the prices were excellent too. The staff are all lovely, service was excellent. We watched the England match on a projector ( no tvs here!!) And the folk night was lovely too. The gents toilets have a fabulous view 🤣

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Julie Mason . 2024-07-14

MORE AT Google

Being the only pub on Lundy you might expect them to be cheeky with their pricing, but we actually found their food and drink to be good value for money, particularly considering the journey their stock has to make to the island! The staff were very friendly, food was tasty and arrived quickly, and the Tavern also has a collection of board games too which we used on a rainy night. The Tavern doubles up as the reception and general information centre, so it becomes a bit of a hub for the island itself.

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Jack Mullen . 2024-07-13

MORE AT Google

Unspoiled by the modern world. Very windy, be prepared for inclement weather and very little in the line of luxury and like pasties.

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John B . 2024-07-10

MORE AT TripAdvisor

Great pub! The best on the island!! Staff are excellent.....good range of quality drinks.

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carol vickerage . 2024-07-09

MORE AT Google

We only had tea and coffee but the food looked nice.

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Michał Lamparski . 2024-06-22

MORE AT Google

Lundy Island is stunning and this is a fab place for a drink or lunch.

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clive west . 2024-05-29

MORE AT Google

We were here for lunch and dinner most days. Staff are very friendly. Food was delicious. Chilli was amazing. Game pie also great. The only complaint I have is that I didn't have room for their luscious looking desserts!

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Sue M . 2024-05-23

MORE AT TripAdvisor

Good food and atmosphere. The centre of Lundy life

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Martin Loader . 2024-04-30

MORE AT Google

As Lundy Island is a conservation area, the Marisco Ta ten is the key focal point. Lundy is for walkers really and sadly after booking our holiday I became unwell and now have limited mobility. However, this didn’t stop me having a wonderful time, especially as our Cottage - Square Cottage is right next to the Inn. We ate breakfast, dinner and tea there and every meal was lovely, there is plenty of choice and the staff were brilliant, so helpful and pleasant. I would recommend Lundy Island and ghe Marisco Inn - their drinks selection is brilliant.

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MissHappyPants . 2024-04-13

MORE AT TripAdvisor

The tavern did not disappoint. Plentiful portions, perfect for when you’ve been out exploring, welcoming staff, and reasonably priced. Loved the fact that some of the meat was local to the island. Really enjoyable visit. Thanks Alice and team, you did a wonderful job.

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Tracey . 2024-04-08

MORE AT TripAdvisor

The name "Morisco" is very striking...

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kelali kırıkçı . 2024-03-21

MORE AT Google

Family friendly. Fab food. Full meals, breakfasts & cornish pasty lunches. Fast service. Reasonable prices, especially as it's a monopoly with a captive audience! Can't go to Lundy without a visit.

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Sue Meyer . 2024-02-16

MORE AT Google

We had lunch in the tavern every day throughout our lovely stay on Lundy Island. The food was awesome, the staff were happy and friendly and it was good value for money. We will be eating in here again on our next visit. Lundy is a magical place that you just want to return to again and again.

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Matthew Young (Urban Tiger) . 2023-12-08

MORE AT Google

Lundy pie is just so lush. Yum yum yummy. Expected it to be basic pub food but it was spectacular. Lunches are average but dinners a super awesome.

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O1736VFjohns . 2023-11-16

MORE AT TripAdvisor

Incredible place. Hub of the community, best pub I've ever visited. It has a bit of everything.

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Benjamin Hooper . 2023-11-01

MORE AT Google

Good Beers and best fruit cake I have ever had.

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Graham Harvey . 2023-10-15

MORE AT Google

Absolutely love the Marisco Tavern. Very atmospheric place. The staff are always friendly, helpful and very efficient. Also a BIG thank you to the chef, who produces wonderful and creative dishes. We particularly enjoyed the Game Pie. Also a great selection of desserts. SW

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Shane Wadland . 2023-10-01

MORE AT Google

Excellent food!! I personally went through the menu over a week on the island, and did have anything that wasn't enjoyable. There's also a well stocked bar, I'm not a drinker so I found the prices for a pint excessive but understand that for most £6 for a Guinness maybe the norm. Once ordered food, it was always on the table within 5 minutes. Perfect. Loads of books to read, board games and the company of others. Brilliant service 👏. Some cushions for seats would be nice.

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Russ . 2023-09-26

MORE AT Google

Stayed on Lundy for 14 days and ate here every night. The staff are friendly and helpful, and the food varied from good to excellent. Specials change on a daily basis while staples remain constantly available. Full marks to the chef and team for delivering such quality and variety in a remote location. I'm already looking forward to my 2024 visit!

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andrewbD6373JA . 2023-09-19

MORE AT TripAdvisor

Excellent staff serving excellent food and beer. Every pub should be like this!

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Ian Edwards . 2023-09-17

MORE AT Google

Great pub. Very friendly and knowledgeable staff. Good food menu. Everything from pasties to proper meals and delicious puddings . Also a nice outside seating area / beer garden.

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juleselliott . 2023-09-14

MORE AT Google

An absolutely beautiful pub. Excellent food (those chips were crazily good!), a great selection of beer, and really friendly staff. I didn't catch their name, but the server with short hair and ear piercings was really lovely. Sitting outside with an ocean view was a highlight. If you get the chance to come here, do it!

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Beth Oakley . 2023-09-14

MORE AT Google

Der einzige Ort auf Lundy wo es was zu Essen gibt! Sehr freundliches Personal, das Essen kam schnell und war OK.

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Axel Braun . 2023-09-08

MORE AT Google

Fantastic staff, wonderful atmosphere and fabulous food. There is literally no competition.

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kirstie jezequel . 2023-09-01

MORE AT Google

They've toned down, but not removed, the ban on electronics. Still a hub on the island with information on what's around. Very good food.

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Leah Tardivel . 2023-08-29

MORE AT Google

This very isolated place could easily get away with serving bad food at high prices. Instead, it serves really good, very reasonably priced pub grub. The staff are also very friendly and enthusiastic. Well worth a stop when you are on Lundy.

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Stephen . 2023-08-26

MORE AT Google

We visited mid summer and had promised the kids a late pub lunch after exploring Lundy. Having read all the previous positive reviews it’s fair to say we were a little disappointed with the menu. Chips, pasties, jackets and ciabatta. No children’s menu or healthy options. It was fairly priced and quick but not quite what we’d expected. The service from the food team was great but the bar staff weren’t especially friendly.

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Hozier75 . 2023-08-19

MORE AT TripAdvisor

Great pub, a godsend after the hike up from the harbour.

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Steve Sculthorp . 2023-08-15

MORE AT Google

A large group of us visited the island on a scuba diving holiday ( which I highly recommend!!) The Marisco was a fabulous pub. Staff were very welcoming and the food was excellent and well priced. Breakfast was super as well especially when you're diving the next day 😋 I would like to say a HUGE thank you to the staff as on the last day of my holiday, I rather stupidly left my handbag there 😬😬 🙈🙈 After reaching the mainland (and borrowing a phone) I called the pub who said they had found it and would post it back to me. Bag arrived today, car key, cash and phone all there. Thank you so much !!! 🥰🥰🥰

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Hayley Davis . 2023-08-04

MORE AT Google

Nice place on the island. They haven't got the biggest menu for lunch, but the soup was quite nice.

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Tabitha . 2023-08-01

MORE AT Google

The pros - Prices not too bad especially considering you don't exactly have any other options and they could rip you off - Good selection of food and veggie options - Food quality was pretty good The cons - Lacked any atmosphere, didn't feel like a nice place to be - Order was messed up - Counter service was ok at best, not very friendly - No loo (or was out of order) so had to use the public loos outside Unless you are staying on the island and want a cooked meal then I would probably just take a packed lunch instead.

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Beth B . 2023-07-31

MORE AT TripAdvisor

A great place to visit and welcoming when the weather outside isn’t great… we loved coming here when we stayed on the island and was great to be around those who call Lundy home.,

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Annie B . 2023-07-28

MORE AT Google

The food was just amazing at the Marisco Tavern. We had the pie and mash, lamb meatballs, pulled lamp roll, chips, crème brûlée and Japanese mocha. Food was always cooked to perfection and great portion sizes. You could tell the chef love’s cooking! The ales and ciders were also very good and always nice to see still cider on offer. Proper filter coffee on offer too, which was never burnt. Atmosphere was lovely, inside and out. And…they’ve won the best pub on Lundy every year for over 100 years ;-)

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KurtAR . 2023-07-27

MORE AT TripAdvisor

You've got to love this place...its the only pub on the island...very relaxed atmosphere...I look forward to my next trip when I stay for a few nights.

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julian cooper . 2023-06-20

MORE AT Google

One and only pub on the island and it doesn't let down. Great local food with friendly service and a smile. Real asset to a wonderful island.

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Martin Talling . 2023-06-13

MORE AT Google

Excellent food very friendly staff.

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Gary Bolton . 2023-06-05

MORE AT Google

Best pub on Lundy! Really tasty food, and perfect desserts.

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E Russell . 2023-05-19

MORE AT Google

Superb pub, amazing to find a great pub in such an isolated location. Good menu and a great selection of beers. Staff and service excellent and everything reasonably priced. I would suggest that more comfortable seating is needed both inside and outside and I think the time has come where WiFi is needed plus it would be an extra income stream if people could pay to use it. If people don't want to use their phone on the island, then the don't have to. If used quietly and respectfully, I don't see a problem with it.

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David Randall . 2023-05-18

MORE AT Google

Great staff and great food, very well priced. If you are on a d budget it won't be broken here. We would also like to give are thanks to the staff for being so helpful.

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Timothy Chandler . 2023-05-17

MORE AT Google

Wow what a pleasant surprise. Considering this is the only restaurant on the island the food was absolutely amazing. I had Lundy game pie the 2nd visit it was LUSH. Prices really reasonable, genuinely good value.

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O1736VFjohns . 2023-05-02

MORE AT TripAdvisor

Well this was a surprise. Food while we were there in late April early May 2023 was absolutely delicious. Prices extremely reasonable even more surprising as this is the only restaurant on the island. I had the Lundy game pie it was LUSH.

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John Samuel . 2023-05-02

MORE AT Google

What can I say? Lundy Island is special in itself and after a day exploring what could be better than the Marisco Tavern. It stays true to the islands traditional values and seems like a museum of all things lundy from the years. Add to that the countless memorabilia from regular stayers on the island and couple it with a vibrant buzz of conversation about your day and you have the Tavern. Open a tab and relax. Now the food. If you want pretentious go elsewhere because this wholesome food is to die for. Generous portions piping hot and a great selection for a small island. They do run out of certain dishes so dine early if you don't want to miss out. The game pie is the best pie I have ever had. A special island with a Marisco heart beating at its middle.

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Andrewwhitehouse . 2023-05-02

MORE AT TripAdvisor

Wow...amazing food! Great atmosphere too. My go to place! I love Lundy!

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Dot Dennis . 2023-04-23

MORE AT Google

I mean lamb shanked, of course! Absolutely delicious and made with the most abundant resource on Lundy. After a decorous interval, I filled any remaining space with the sticky toffee pud. Also, best loo-with-a-view I have visited for some time!

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mikebL1976MA . 2023-03-06

MORE AT TripAdvisor

Lovely staff, great homemade food and good range of beers. Really enjoyable visit to this historic pub on the island.

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Pete Sharkey . 2022-10-30

MORE AT Google

Stayed on Lundy for 3 nights and came here for coffee and cake and an evening meal. Food was and reasonably priced considering the logistics of importing most things (apart for Lundy lamb, goat and venison!) Two excellent choices of real ale kept my husband happy and I loved the desserts. The real plus point for us was meeting the very friendly staff and finding out more about life on Lundy plus getting a few helpful clues re letterboxing (though we still failed to crack Jenny's cove). We loved the vibe of this place though on day tripper days it is often rammed.

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BerkshireTigger . 2022-10-01

MORE AT TripAdvisor

Still the best pub in the Universe. Great food that is pretty cheap. Awesome atmosphere, and place to tell tales of your adventures.

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Barry Whale . 2022-09-24

MORE AT Google

Fabulous place excellent food and a great place to spend the evening

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Zoe Soul . 2022-09-14

MORE AT Google

Pricy food barstaf ok but not as friendly as if you were somewere else

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Charlotte Booth . 2022-09-10

MORE AT Google

Just when you think Lundy Island can't get any better....you visit this little gem. We had our breakfasts, lunches & dinners here - plus wines & ciders, and the joy of no mobiles meant excellent conversations and a lovely atmosphere. The staff are friendly and good natured. Can't wait to get back.

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Shirley B . 2022-09-06

MORE AT TripAdvisor

Loads of Lundy history on show, great staff, prices and menu very good to say they've got a captive audience, well worth a visit while your on the island 🏝

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Nick Greaves . 2022-09-02

MORE AT Google

Good 🍺 and food. Reasonably priced, given the location.

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Tony Green . 2022-08-13

MORE AT Google

Brilliant food, wonderful atmosphere, just the place to sit after a walk around the island.

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Julie Eames . 2022-08-03

MORE AT Google

Cheese and onion pasties very nice. However they went up in price from £4.50 to £5.00 literally as we were stood in the queue. The cornish pasties were originally £5.00 a few hours later we went in again and they had gone up to £6.00. They were very tasty though

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John Archibald . 2022-08-02

MORE AT Google

After a good hike up from the harbour, this pub is most welcome. Even though you are a captive audience, the prices are very fair. Even real ale on offer, with good views out over the channel.

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Maurice Pinner . 2022-07-28

MORE AT Google

Great pub, great staff, great food. They've got a captive clientele but don't rip you off price-wise. Food and drink really good value. The Game pie is gorgeous. Can't wait to go back.

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Keith Yeates . 2022-07-24

MORE AT Google

Surprisingly chipper and polite staff for Devon. Not as quite extortionate prices as you might imagine given the captive customers. Beautiful views all the way to Lundy and you can keep an eye out for seals, dolphins and seabirds when you aren’t admiring the coastlines.

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Rich W . 2022-07-11

MORE AT Google

Would be wonderful even without the monopoly:)

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Adrian Day . 2022-07-11

MORE AT Google

A friend and I visited Lundy Island via boat in May 2022 for the day. After walking around the island we stopped for a pub lunch at the Marisco Tavern. Small menu consisting of jacket potatoes, soup and pasties. We had chill jacket potatoes with cheese (extra charge for cheese), can of Thatchers (it’s not on tap) and a cream tea (but it doesn’t include a pot of tea - you have to pay separate for this). Nice food but the chilli was super spicy. The island is amazing and as we were so lucky with the weather it was like being abroad. Burnt to a crisp! There is one ferry onto the island a day and one off the island. Don’t miss it as if I don’t think it runs on a Sunday and they’ve had people sleeping in the church before as they missed the only ferry home!

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LG685 . 2022-06-21

MORE AT TripAdvisor

God pasty, drink and welcome. Can recommend it.

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Helen Potter . 2022-06-18

MORE AT Google

Lundy pub of the yearsince 1868 and still going strong. Good food

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Ian Wood . 2022-06-15

MORE AT Google

I have been visiting Lundy on and off for years, and the quality of the menu has improved exponentially in recent years, with much more choice for those with special dietary needs, including vegans and vegetarians. It used to be that you had to speak directly to the chef to even get anything but now everything is labelled - and more to the point there actually is something that you don't have to arrange in advance. I Just wish the lunchtime choice was this good! Alas it's the same old sandwiches, pasties and jacket potatoes - safe but hardly inspiring. At least there is better choice of fillings. I know that lunchtimes are less popular - even on boat days, with in the summer months some preferring to sit in the garden with their own food (I guess even more will choose to do this now with money so tight) but a better choice would perhaps encourage them not to - a ploughmans lunch perhaps. or soup - with gluten free bread at least to go with these and for sandwiches so that those who do need gluten free food (and that's quite a lot of us) actually do have a choice. Having said all this, it's always lovely to visit the island and the Tavern is such a big part of the experience that I would always come for lunch here on arrival no matter what - walking through the door to take in the familiar atmosphere of the pub and greet old friends behind the servery and meet some new ones as the staff change and move on.

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GeysirGal . 2022-06-11

MORE AT TripAdvisor

Excellent service, Friendly staff, Great food and lovely ale to wash down the food.

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Paul Anderton . 2022-06-08

MORE AT Google

The Marisco Tavern is true the hub of the island, where Stayers and Day trippers can meet and stories and experiences are shared. Lots of island information is available here and it's a great place to spend some time. It's a friendly place where everyone is made to feel welcome, and the food and service is exactly what you need.

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Steve Holmes . 2022-06-07

MORE AT Google

We enjoyed a lovely Jubilee buffet lunch, very reasonably priced, comfy interior with nice views. Friendly staff.

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Faye Holloway . 2022-06-03

MORE AT Google

Just what you need when you get to Lundy. After climbing from the boat a bite to eat and a nice pint is just what you need

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BRENDAN FALVEY . 2022-05-19

MORE AT Google

Great little tavern, serving lovely food and snacks. All the staff were really friendly and helpful.

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Julie Williams . 2022-05-09

MORE AT Google

A very pleasant experience with very helpful staff.

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John Eastwood . 2022-04-26

MORE AT Google

Excellent service and food. Interesting reading all memorabilia on walls etc.

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Michael Dure . 2022-04-19

MORE AT Google

Very nice experience. Looking over the bay of lundy

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Jessica Moon Bowen . 2022-04-14

MORE AT Google

Oasis of conviviality and good food n drink. Especially on a wet day you're free to stay there reading and drinking coffee

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Tim Toghill . 2022-04-04

MORE AT Google

The most brilliant bar! Food and great ales! Could spend all day there if outdoor Lundy wasn't so inviting too!!!!

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Tim . 2022-04-01

MORE AT Google

Good food helpful friendly staff

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Vyvien Day . 2022-03-27

MORE AT Google

Visited in December 2021 and had 4 great days. Ate at the Tavern on three nights and had lovely meals served by friendly and attentive staff. The goat curries were particularly delicious. This is the only pub on the island and serves as a hub for the island so Landmark employees use it as well as the visiting customers. When we were there it was never busy but had a nice relaxed atmosphere. I suspect in the summer with all the day trippers it can get very hectic. Definitely recommend going to Lundy out of season.

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JezzaR55 . 2021-12-10

MORE AT TripAdvisor

For a pair of thrifty 30 year old climbers, we didn't imagine we'd be glued to the Marisco menu for an entire week. Of course, we'd nurse a couple cups of coffee in and some pints in the evening, but eating every night and morning - surely not! Little did we know that the Marisco food was of the heavens! After our first encounter with Louis' immortalised jacket potato, beans and cheese, we were hooked. We went on to devour many a meal, which was always packed full of flavour and homely comfort, perfect for a wind-swept Autumnal week on the Island. Highlights: full-English mushrooms, Soay curry (coming from a 'vegetarian'), filter coffee, coriander garnish on jacket, beans and cheese, burger gherkin, Korevs in the beer garden. We genuinely had the time of our lives, thanks to such down to earth and friendly staff (and a few spectacular panoramics). Until next time!

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Telliottio . 2021-11-10

MORE AT TripAdvisor

Stayed on Lundy for three nights, and ate in Marisco Tavern every night. Sunday Roast was lovely, and the deserts fufilling. Exactly what is needed after a day walking round the island! And service was really good, lovely friendly staff.

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tombO6166MI . 2021-10-31

MORE AT TripAdvisor

Just spent 14 nights on Lundy, eating in the Tavern for 10 of those. Food was never less than good, and sometimes excellent. The staff were friendly and welcoming, and the atmosphere varied from quiet and subdued to lively and buzzing, which is more of...

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andrewbD6373JA . 2021-10-14

MORE AT TripAdvisor

During an unexpected stay on Lundy we had dinner in the Tavern every evening. There was a variety of excellent food on offer, I enjoyed traditional fish, chips and mushy peas, a Sunday roast, a delicious stilton and red onion tart accompanied by sweet potato...

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sandrarO7580LM . 2021-10-13

MORE AT TripAdvisor

Had a breakfast whilst waiting for the little shop to open. Walked around island and stopped here before having to get back on the boat. Had a couple drinks and rested my legs. Nice decor inside with ship/boat themes, appropriate for an island. It's the...

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rebeljenn . 2021-09-24

MORE AT TripAdvisor

Was sceptical of coming here having seen worrying reviews over the lockdown period about pre-ordering food (and missing out) and poor service. However, we were pleasantly surprised when this turned out to be far from what we experienced over our 5 day stay on the...

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rachelsinthewrongera . 2021-08-31

MORE AT TripAdvisor

Lovely place and prices were much more reasonable than expected considering everything has to be shipped over.

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Ian Robinson . 2021-08-27

MORE AT Google

Had several meals here during our stay. I think The main courses are priced just about right, but any higher would be too high. But I have to say £7.50 for a small sweet is WAY too much, about £3 too much!!! Service is excellent and the food comes out to you in no time at all.

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Wadders . 2021-08-26

MORE AT Google

The only pub on the island but absolutely loved it. Came as part of a group who stopped on the island for a few days and the pub was the central part of events. Menu was more varied than I expected for an island and...

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Andrew S . 2021-08-21

MORE AT TripAdvisor

We stayed for 2 nights on the campsite and I can only speak from our experience but I loved this place. Good choice of food and drink at reasonable prices and really good quality. As for the staff, I couldn't fault them. In my opinion...

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Chris N . 2021-08-15

MORE AT TripAdvisor

This place is an absolute must if you're staying on Lundy

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zebs . 2021-08-13

MORE AT Google

Amazing place, good drinks and lovely food.

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simon pittman . 2021-08-10

MORE AT Google

If you are on Lundy Island this is one Pub you must visit ... Apart from the only one it is full of atmosphere and history ... Had a great lunch and a pint ... The Island is an amazing place to visit !

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NickD 93 . 2021-08-01

MORE AT Google

After a walk around Lundy on a glorious day, the drinks were very welcome. Friendly staff and quick service

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John Morris . 2021-07-27

MORE AT Google

Yes, it's the only pub on Lundy. You can't book I advance so we just booked in for dinner when we arrived. Dinner was quite good, bearing in mind that everything has to come over on the boat. Manageress has virtually no people skills.

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YorkshireManinblack . 2021-07-25

MORE AT TripAdvisor

Visited island and pub many times - Arrived well before last orders; was told no food orders taken; unless ordered before 4pm !!!! nothing on website stating this new rule; appreciate perhaps the volume of visitors vs staff; but surely something could be offered simple...

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MariaD703 . 2021-07-19

MORE AT TripAdvisor

We are regular visitors to the island, and love it there. However, the food and staff on this visit made us very apprehensive about returning. There is 1 member of staff (an older, Australian lady) who was generally quite curt and short with customers. However,...

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stanworth84 . 2021-07-16

MORE AT TripAdvisor

I have been visiting Lundy for nearly 30 years and the Tavern has always been the lively and lovely hub of island life. Covid restrictions notwithstanding, our visit in July 21 was appalling. The management of the Tavern is rude, condescending and verging on the...

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E2983XDmichaelw . 2021-07-09

MORE AT TripAdvisor

I've been travelling to Lundy 2/3 times per year for many years (3 times already this year) and have always found the service and food prices in the tavern reasonable considering where it is situated. However, during the last 3 visits I have been appalled...

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M4783PTianc . 2021-07-09

MORE AT TripAdvisor

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I popped in to the Secret Garden Cafe hoping to have a light lunch with my daughter for a special treat - we had been given a £15 voucher to spend and had been really looking forward to our visit. However, it was not the lovely lunch we were hoping for… When we went in, there was a bit of a wait for a table. One of the waiting staff popped out into the garden to see if a table was free there. The older man in the kitchen spoke very rudely to him saying a rather aggressive manner, “you should know if there’s a table free if you could only do your job properly!” The poor guy (who was probably only late teens) looked really upset. While we were waiting for a table, I chatted to another staff member and showed her my gift voucher saying we were excited to finally be able to use it as we had been given it for Christmas. The man in the kitchen then demanded to have a look at it. He said that we couldn’t possibly use the voucher as he only provides laminated vouchers and ours was just on a piece of paper. He implied that we had printed it off ourselves! He then questioned me (in a very abrupt and abrasive manner) for about 5 minutes via the female staff member, wanting to know where I had got the voucher and kept repeating that he only ever gives out laminated ones. I wasn’t really sure what to say! He then asked the female staff member to write down a note about the voucher in their book and take my name and phone number! He said I couldn’t use the voucher until “it had been investigated.” I felt like a criminal! It was also very embarrassing and uncomfortable as everyone in the cafe was staring at my daughter and I! I was then given a menu and told that someone would be over to take our order. I said no thank you, and we walked hastily out. I won’t be back. My auntie (who gifted me the voucher) has been conned out of her £15 so if you are considering buying vouchers from here as a gift, I would say don’t bother, as you won’t be able to use them!

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4.5

100 Opinions

location-icon22 The Quay
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Really lovely place with excellent customer service. Yummy food - all 7 of us VERY happy with our different meals. Reasonably priced too. Happy to help and accommodate. We’ll be back next time we visit Bideford! Thank you.